Info-Bulles. New guidelines for Quebec Public Libraries. Important Reminder

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1 Info-Bulles number 90 June 2012 August , rue Saint-Louis Gatineau (Québec) J8T 5L8 Tél. : Téléc. : New guidelines for Quebec Public Libraries The new Lignes directrices pour les bibliothèques publiques du Québec, published in November 2011, are designed for municipalities of all sizes. This document, developed by a committee composed of representatives from public libraries, is intended for library and information science professionals, managers, policy makers and library committees. This helpful tool aims to facilitate the daily work in libraries, press policy makers and managers to recognize the importance of this public service and supervise construction projects and renovation. Important Reminder For the smooth running of the Committee, it s ESSENTIAL that all its members are kept informed of all information received. Don t forget to pass this INFO-BULLES Newsletter to ALL members of the Library Committee. Succeeding the document Pour des bibliothèques de qualité: guide à l usage des bibliothèques publiques (1996), the Lignes directrices pour les bibliothèques publiques du Québec includes, in a dynamic way, these recent developments: digital library resources, information and communication technology, new features and new spaces and users emerging needs. By publishing Les Lignes directrices pour les bibliothèques publiques du Québec, the Éditions de l ASTED and its partners, Réseau BIBLIO du Québec, le ministère de la Culture, des Communications et de la Condition féminine, the Bibliothèque et Archives nationales du Québec and the public Libraries of Quebec, wish to breathe renewed vitality into libraries, encourage policy makers to strive for excellence for their communities and cultivate active and recreational citizenship. You can find the free Lignes directives pour les bibliothèques publiques du Québec document on the portal of the Réseau BIBLIO de l Outaouais (www. reseaubibliooutaouais.qc.ca) under Services aux membres / Publications. Note that on page 63 of the document, in Appendix 2 - Outil de simulation des ressources requises, a dynamic chart for some of the recommended standards is available. Check it out! INFO-BULLES ISSN Dépôt légal électronique : Bibliothèque et Archives Canada Bibliothèque et Archives nationales du Québec page 1

2 The wheel is turning We welcome Shirley Raymond, in charge of the Val-des-Bois/Bowman library and Andrea Chartrand, head of the library of The Isle-aux-Allumettes/Sheenboro. Partnership between the two libraries of the Réseau BIBLIO de l Outaouais Congratulations to the library of Saint-Emile-de-Suffolk and the library of Lac-des-Plages who joined forces to better serve their community by sharing their opening hours. Users of both libraries can borrow documents from either library without membership fees. What a great initiative! Office hours of the CRSBPO Please note that the CRSBPO s offices will be open from 8:30am to 4:00pm during the 2012 summer season which begins June 4th and ends August 31th. CRSBPO s offices are closed June 25: Quebec s National Holiday July 2: Canada Day September 3: Labour Day page 2

3 To put on your agenda June 5: World Environment Day 17: Father s Day 21: National Aboriginal Day 24: Quebec s National Day 3 to 9: Semaine nationale de la municipalité July 1: Canada Day August 8: International Day of Indigenous People 12: International Youth Day The coups de cœur are a success More than twenty libraries sent their evaluation form of the campaign promoting reading Février mois coup de cœur. The result is that everyone seems to love this simple and effective formula. If this trend extends across the Réseau BIBLIO du Québec, it is safe to say that, taking into consideration the comments received from the network s libraries, the coups de coeur will be back next year. Collection exchanges We would like to remind you that the calendar of the collection exchanges from January 2012 to January 2013 is available on the CRSBPO s Extranet under Collections/Calendrier des échanges. Simb@ Online Catalogue and its External Resources We would like to invite the library committees to explore the Simb@ Online Catalogue and its External resources to discover and get familiar with its many features. Did you know that your users can access their account and check on their status (loans, overdue, fines), reserve documents, renew loans made at your library or request interlibrary loans from home? page 3

4 Library users can search through the online catalogue by subjects in adult or youth collections. Free electronic resources are also available. We invite you to promote this service to your clientele. The brochure Accédez à votre bibliothèque en ligne is found under the section Informations in the online catalogue. If you have questions, please contact Benoit Martineau by phone at: ext. 33 or by benoit. The featured resources Promote the electronic resources featured in your libraries. They are good added value to the services offered to your users. In June, activate your brain! Take advantage of the beginning of summer to go on a crusade through a maze of puzzles! Each week a new Croisade is created exclusively for users of the Réseau BIBLIO. In September, get inspired by several articles found in various periodicals and you will also say Eurêka, I found it! ELL Mailing Please note that, as of now, the return labels for ELLs will be placed inside the book that is shipped. We ask you to kindly do the same at your library. Also, we ask that you use the rubber bands that we place around the books when sending ELL documents. For more information, do not hesitate to contact Claudette Deschênes: claudette.deschenes@crsbpo.qc.ca or by phone: ext. 21. Online Catalogue versus the arobase in the search To search titles containing the «@» (arobase) in Simb@, you must replace the signs with spaces. Otherwise, you will not be able to find the wanted titles. The software does not take into account the arobase sign. page 4

5 VDX The Answer Will Supply function Recently, we noticed that some libraries answer "Answer will supply" when they receive an ELL request for a copy already loaned to a user. By answering "Answer will supply" the response delay can be extended to several weeks. We invite you to give the response "Reply non supply" because other libraries could provide a copy more rapidly. Plastic cases for videos Note that during the next rotations, some videos will not be in a protective plastic casing. The CRSBP no longer purchases plastic cases to replace the damaged ones. On the cardboard cases, you will find a sticker with the words "Video without their protective cases." Purchase of periodicals - Presse commerce Recently, we noticed that Press Commerce has approached local libraries to sell them books. Presse Commerce is not allowed to sell books to libraries under the Bill 51 «Loi sur le développement des entreprises québécoises dans le domaine du livre». You must make your purchases from accredited bookstores. You can find accredited bookstores from your area on the website of the Ministère de la Culture, des Communications et de la Condition feminine: We wish to remind you that some bookstores have accreditation to sell French books to libraries and others to sell English books. If you have questions about the purchase of books and about the special contribution at the CRSBPO, please contact Jonathan Careau by phone at: ext 27 or by jonathan.careau@crsbpo.qc.ca DVD, CD and audio book Bindings Please note that the binding of audiovisual (DVDs and CDs) has been modified to reduce costs for the CRSBP du Québec. From now on, the cover will not be detachable. Thus, for this reason, we recommend that you leave the DVDs and CDs (both old and newly bound documents) in their presentation container and put these cases on racks or shelves for your users to loan. This approach will avoid extra handling of audiovisual materials. Be advised that, since April 2011, the CDs are now all bound. However, it is possible that you have not yet received one in your last rotations. During the loan and return of these documents, we recommend that the library committees check if the CD or DVD is in the case and that it is the correct one. We suggest that you also make this verification when you are returning the CDs and DVDs at the CRSBPO during the rotations. page 5

6 Note that the barcode will stop being inscribed on the CDs and DVDs. All audiovisuals bound before April 2012 have a removable pocket. With the new type of binding, the cover is glued inside the case. So we ask that you leave the CD and DVD inside the case and put it on the shelves as they are. For CDs not bound, we ask that you continue leaving the disc inside the rigid casing. You must only lend the rigid casing. When you return the CDs in the next exchange, we ask that you send us the original and the hard cases with a rubber band tying the two together. Evaluation of the CRSBPO s services Last December, the CRSBPO conducted a survey to assess member satisfaction of its services. The response rate was 79%. We compiled the results and here is a summary: LE RÉSEAU PAPINEAU PONTIAC DES COLLINES VALLÉE GATINEAU Réseau Outaouais Average Réseau Outaouais PAPINEAU PONTIAC POINTS % DES COLLINES VALLÉE GATINEAU % by category - Réseau Outaouais The deposited collections 1 Quality of the deposited documents Quantity of the deposited documents Shipping service of the exchanges ,32 4,47 4,15 4,42 4,34 Number of new releases received in the 4 exchanges Overall ELL service Local collections 1 Cataloguing service (support, quality, etc.) Electronic cataloguing slip ,36 4,11 4,25 4,70 Production time of the bibliographic 4,36 3 records Committee support (technical and page 6

7 records Committee support (technical and professional) 1 Phone support In-library support ,62 4,83 4,04 4,80 4,57 3 Request Follow-ups Activity services Tools offered (Activity guide, story hour 1 material, thematics, etc.) Promotional material for activities (Posters, 3,67 3,78 2,88 3,63 3,49 2 bookmarks, etc.) Support Other services 1 User-friendliness of Symphony User-friendliness of VDX SIMB@ online catalogue and its functions The CRSBPO s Portal and Extranet 4,26 4,08 3,50 4,12 3,99 4 (contents, user-friendly, etc.) Electronic databases Promotional items Customer service 1 Staff courtesy Staff professionalism ,41 4,72 4,50 4,87 4,62 3 Promotional items for the library s services Overall appreciation of our services 1 Overall appreciation of our services ,31 4,50 3,88 4,90 4,40 During our next sectorial meetings in the Fall of 2012, we will exchange on the services that received the lowest scores and find solutions to increase the quality of the services offered to you and thus, better meet your needs. Museum cards The various partnerships between the museums and the library of the Réseau BIBLIO de l Outaouais allow users of member libraries to discover, at no cost, the historic sites of our beautiful region. With summer fast approaching, we invite you to promote your Museum cards to your users and display the posters in your library and in various strategic places of the municipality. Please remember that to lend these cards to your users you simply need to proceed like a book loan. Go to the menu Prêt Check Out and scan the bar code in the user s account. Because the cards are loaned for two weeks, some libraries will have to make a special loan to change the automatic overdue date (most of you loan their documents for 3 weeks). page 7

8 Always available The promotional items of the Réseau BIBLIO make nice gifts to thank your volunteers, especially with the upcoming summer season. Contact Claudette Deschenes at (819) ext 21 to order. Web Resources to discover Question Retraite is a reference body established in 2003 at the initiative of the Régie des rentes du Québec who wanted to introduce Quebecers, especially those aged between 25 and 45 years, to the importance of saving early for retirement. This public-private non-profit consortium is composed of partners from the worlds of government, labour, business, financial, and educational associations. What to keep for posterity? Can we predict what will become important for a society in the future? In fact, it is only since a decade ago that radio and television broadcasters became interested in the preservation of radio and television archives. Especially in recent years, the whole world started to be concerned about maintaining and reusing the elements of the audiovisual landscape. The archives of Radio-Canada are among the 10 largest collections of radio and television archives in the world. Check it out! page 8

9 The ideas box Here are two activities that are available for your library: Les contes du costumier Duration: 50 minutes Clientele: Children from 5 to 12 Cost: $ 250 plus transportation fees Phone: promo@theatredelasource.qc.ca Website: At the bottom of a large suitcase, various fantasy worlds await you. Each costume carries a fantastic tale that, once it is placed on the mannequin, should be told... With our storyteller, discover the stories hiding behind... Conférence sur l éthique alimentaire Duration: to be discussed Clientele: Children and adults Costs: to be discussed Transportation fee: to discuss Contact: Elise Desaulniers Address: elise.desaulniers@gmail.com In recent months, Ms. Desaulniers has given around twenty conferences in living rooms, libraries, community groups, colleges and universities on touching issues of food ethics: how does one deals with livestock, what questions should we ask to make good food choices, what are the foundations of an ethical supply, etc... page 9

10 We would like to remind you that you the CRSBP provides a financial assistance of 35% of the cost of the activity up to $100 per activity. All proceeds must first be deducted from the costs of the activity (registration fees, sponsors, etc...). A maximum of $ 200 annually per library and up to the available budget. Activities are required to be organized by the library. (The CRSBPO does not allocate funding for activities organized by schools). To benefit from these funding, affiliated libraries must fill the application for reimbursement for the created activity. This application form is available on the Extranet of the CRSBPO under Animation/ Promotion / Animation culturelle en bibliothèque / Guide d animation / Demande de remboursement. pdf and forwards it to the CRSBP with the required receipts. Purchase Suggestions Plumes vilaines et jambes de laine Rivet, Mélanie Combining the familiar characters of two great classics, this brand new story will surely please you and you will undeniably ask for more! An ugly duckling goes on an adventure to find a better life. After facing hunger, cold and loneliness, he finds a friendly refuge in a cave. He then discovers his true nature and the strength of a true friendship. Contes et récits de l Outaouais Scott, Marc Tales and Stories of the Outaouais, Volume 3, provides thirteen new stories all more surprising than the other. Marc Scott found no less than 26 stories in the rich history of our beautiful riverside area... But we had to make a choice. You ll find stories based on real events: Jos Montferrand, Le monstre du lac Blue Sea, La morte-vivante, La défunte rue St-Laurent et le mystère élucidé de la Grand Maria. Love stories: Les trois bossus, La légende d Oushiguéaské, La maison Anna et Le rêve. Finally, what would be such a book without the presence of the Devil: Les feux follets, Pour une affaire de clôture, Le fantôme de la prison et La lampe chinoise. page 10