Telephone Phrasals C.O C.O. 2 H.O (wait) 5 S.U (talk louder) 3 H.U (replace receiver) 1 P.T (connect/ transfer) 6 P.

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1 Telephone Phrasals Find the phrasal verb that matches the synonym: E.G. P.T = put through = connect/ transfer 1 P.T (connect/ transfer) 6 P.U (lift receiver) 11 G.A (start!) 16 T.D (write message) 21 R.B (repeat information) 2 H.O (wait) 7 G.T.T (contact by phone) 12 L.U (find number in directory) 17 C.O (cancel meeting) 22 B.F (advance meeting) 3 H.U (replace receiver) 8 G.B.T (return a call) 13 F.O (Discover) 18 P.O (postpone meeting) 23 C.U (something arrives) 4 C.O (be disconnected) 9 C.B (return a call) 14 S.O (solve, fix) 19 T.U (to be busy) 24 G.T (examine document) 5 S.U (talk louder) 10 S.D (talk less fast) 15 L.I (examine issue) 20 L.F.T (wait with excitement) 25 G.O (contact for help)

2 Answers 1 put through 2 hold on 3 hang up 4 cut off 5 speak up 6 pick up 7 get through to 8 get back to 9 call back 10 slow down 11 Go ahead! 12 look up 13 find out 14 sort out 15 look into 16 take down 17 call off 18 put off 19 tied up 20 look forward to 21 read back 22 bring forward 23 come up 24 go through 25 get onto

3 Now fill in the missing gaps.!! Careful of verb form 1. Could you me to Mr. Jones, please 2. I ll see if he s free. a moment. 3. He on me in the middle of our conversation! 4. We were speaking and the line went dead. We were. 5. I can t hear you. There s a bad line. Can you? 6. The phone s ringing, Mary. Would you mind it? 7. I m trying to Mr. Jones. Is he at work today? 8. Can I take your number? Mr. Jones will you later. 9. Don t worry. I ll later. 10. You re talking too fast. Could you please? 11. I m ready for those figures now so! 12. To find a telephone number you it in a directory. 13. I see your problem. I ll try and what s happened. 14. Leave it to me. I ll it. 15. Leave it to me. I ll it. 16. I ll just get a pen so I can your number. 17. I m afraid, due to the transport strike, we have to the trip. 18. We ve the trip to next Thursday. 19. Ian said he was too busy to come. He s. 20. Bye. See you next week. I meeting you. 21. Would you mind if I those numbers? Just to check. 22. He asked if we could the meeting to this week, not next 23. I m sorry but I can t make the meeting. Something important has. 24. Mary called to say she s the figures and they look fine. 25. Ok. I ll the finance department to see what s happened.

4 Telephone Phrasals A: (R= receptionist C= caller) R: 'Hello, Mollet Enterprise. How may I help you?' C: 'Hello,...er, my name's Mr. Jackson. I'd like to speak to Mr.Mollet, please.' R: Wait moment, Mr. Jackson, I'll see if he's free' R: 'Hello Mr.Jackson. I'm afraid Mr. Mollet s..._at the moment. Would you like me to transfer you to his secretary?' C: 'Well, I'd rather speak to Mr.Mollet. In fact, I've been trying to.. him all week you. It's really rather important.' R: 'I see. Perhaps I can ask him to return your call later?' C: 'Yes, please do'. R: ' Can I just.. your number, please?' C: 'Yes, it's O '. R: 'I'm sorry, Mr.Jackson, I didn't catch that. There's a bad line. Would you mind talking louder, please, and possibly.?' C: 'Sure. That's Could you repeat that, please?' R: 'Certainly. That's ' C: 'That's fine.' R: 'May I ask the reason for your call?' C: 'Yes. Could you tell Mr.Mollet that something important has... and I'll have to _ next week's meeting. Perhaps we can postpone it to the week after?' R: 'I'm afraid Mr.Mollet's in Italy that week, Mr.Jackson. Could we... it instead? Say, to this Friday.' C: 'umm... The thing is, I've a problem with a visa application. I keep phoning the embassy but either we get.. or they just replace the receiver!' R: 'I'll contact our logistics department. I'm sure they'll be happy to. the problem, discover what's going on, and.. it.. for you.' C: 'Thank you very much, and please, do ask Mr. Mollet to return my call. Tell him that I.... meeting him, we need to examine the accounts before the auditors come'. R: 'Certainly. Bye.'

5 Telephone Phrasals B. (R= receptionist C= caller) R: 'Hello, Mollet Enterprise. How may I help you?' C: 'Hello,...er, my name's Mr. Jackson. I'd like to speak to Mr. Mollet, please.' R: '... one moment, Sir, I'll see if he's free' R: 'Hello Mr. Jackson. 'I'm afraid, Mr. Mollet's busy at the moment. Would you like me to.. you to his secretary?' C: 'Well, I'd rather speak to Mr. Mollet. I've been trying to contact him all week you see. It's really rather important.' R: 'I see. Perhaps I can ask him to.. you.. later?' C: 'Yes, please do.' R: ' Can I just write your number, please?' C: 'Yes, it's O '. R: 'I'm sorry, Mr. Jackson, I didn't catch that. There's a bad line. Would you mind.., please, and also talking slower?' C: 'Sure. That's Could you that., please?' R: 'Certainly. That's ' C: 'That's fine.' R: 'May I ask the reason for your call?' C: 'Yes. Could you tell Mr. Mollet that something important has arrived and I'll have to. next week's meeting. Perhaps we can it.. to the week after.' R: 'I'm afraid Mr. Mollet's in Italy that week, Mr. Jackson. Could we advance it instead? Say, to this Friday.' C: 'umm... The thing is, I've a problem with a visa application. I keep... the embassy but either we get... or they just.... on me!' R: 'I'll. our logistics department. I'm sure they'll be happy to examine the problem,.. what's going on, and solve it for you.' C: 'Thank you very much, and please, do ask Mr. Mollet to... me. Tell him that I wait with excitement to meet him, we need to.. the accounts before the auditors arrive.' R: 'Certainly, Mr. Jackson. Have a nice day. Bye.'

23 C.U (something arrives)

23 C.U (something arrives) Telephone Phrasals Find the phrasal verb that matches the synonym: E.G. P.T = put through = connect 1 P.T (connect) 6 G.O (contact) 11 G.A (start!) 16 T.D (write message) 21 R.B (repeat information) 2

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