Mark Hommerding ( Homer ) Lifetouch Cell: (I m text friendly}

Transcription

1 Mark Hommerding ( Homer ) Lifetouch Cell: (I m text friendly} homer2@lifetouch.com

2 Today: Introduction Lifetouch How this session came to be Who is Homer? Relationships Not really breaking the rules Using available (manager) tools Maxwell 360 degree My dog Lessons on Nice Carnegie introduction Covey Paradigm Franklin s practical advice Socrates via Plato Mr. Lincoln s example Level 5? In the context of goals

3 Lifetouch Special Event Our group = 400 grads (college) Lifetouch = 3,500 in 2014 (estimate)

4 Patti Beste and LSU Committee Ceremonies The one that put Patti over the top Photographers Retired Associate Registrar at LSU

5 Homer Nice Guy Books Who is important, really? Homer took this picture at a graduation in Miami

6 Homer took this picture too. Yeah. Another one. I m subtle like that. You The rude driver scenario Can you make your situation worse/better? Who is in control? A better way = a better life

7 Getting Along with Others Understanding Roles Effective interpersonal skills

8 Relationship Roles Internal Bosses Directs Colleagues and Peers External Clients Suppliers Students Helicopter Parents

9 Homer JF territory/corporate Field Commencement Team Corporate Commencement Team Next couple years Field Corporate Conscious decision

10 Your situation

11 Relationship to Directs

12 You as manager 12 elements of managing (among other things)

13 You as manager

14 Definitions of roles (does not have to be you!) O3 Staff Meetings Get out of the way vs. Accountability You as manager

15 Relationship to Boss

16 Do your job Do not delegate upwards Weekly prep for your manager Synthesize You as direct

17 Relationship with Your Peers

18 Relationship with Boss Peer

19 Relationship with Colleagues

20 Relationship with Colleague Direct

21 Your peer or colleague Your most important relationship Your most challenging This determines, in the long run, whether or not you are successful

22 What my dog taught me Submit Love first Low expectations Wag more, bark less

23 Inter-personal Affects everything

24 Communications Communication is what the listener does.

25 Getting along with others 1. Genuine Interest 2. Smile 3. Names 4. Listening 5. Interest in the other person 6. Honest Appreciation Start with this book

26 4: Listening Are you listening to understand? or Are you listening to reply? Habit 5: Seek first to understand, then to be understood

27 5: Interest in the other person

28 6: Honest Appreciation The hair story 30+ years later Appreciation vs. Flattery It s a give not a get Every person is superior to you in some way find that way Important

29 Celebrate Those around you

30 When can you expect it? Conflict

31 I sure showed XYZ Why challenge the wisdom of the other person? Do you have a temper? Why? We have the ability to react. Do you want to be right or do you want to have good will?

32 You can t win an argument By winning, you lose. The problem with saving face. Who wants to be inferior?

33 How much are you right? How much are you right? If it is more than 55% -- start playing the market, betting on the Super Bowl, etc. How much are others wrong? All I know is that I know nothing.

34 What if you are right? It seems to me that Avoid the attack on the PERSON Separate the PERSON from the position Let the PERSON move to the new position

35 What if the other person is WRONG? Wait a day (or at least an hour) See the other person s viewpoint Reframe

36 Characteristics of leaders Action-orientation Getting others on board Finding where each person fits best Humble

37 Goal = Level 5

38 Homer s Rule It s about the windshield and not about the rearview mirror

39 How this works for Homer Serve others with Integrity Help provide for my family Make friends Have fun

40 Homer s Reading/Listening List

41 Homer s Reading/Listening List Buckingham, Marcus, First, Break All the Rules Carnegie, Dale, How to Win Friends and Influence People Collins, Jim, Good to Great Covey, Stephen, The Seven Habits of Highly Effective People Franklin, Benjamin, The Autobiography of Benjamin Franklin Maxwell, John, The Leader Plato, The Apology

42 Questions?