Conflicts in the Workplace Quiz

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1 Conflicts in the Workplace Quiz 4334

2 Quiz - Conflicts in the Workplace Q. In the opening scene, why does Anita get frustrated with Brad? a. He is rude to her in the hallway on the way to their meeting. b. He constantly interrupts her as she tries to criticize him. c. He isn't paying attention, staring off into space. d. He doesn't listen to her concerns, or opinions, and seems only concerned with his own ideas. Q. What is point of resolving conflicts in the workplace? a. To prove the other person wrong. b. To make sure you look smart in the eyes of your boss and coworkers. c. To solve the problem and maintain a good working relationship with the other person. d. To make everyone feel better. Q. When arguing in the workplace, it's important to be self-righteous: a. True, because if we don't stand up for our own beliefs, we'll get trampled on. b. False, because it's not about you, it's about getting along and getting the job done. Q. One of the best techniques for practicing "active listening" is to: a. Ask only "Yes" or "No" questions to get to the answer faster. b. Ask open-ended questions that allow the person to explain him- or herself. c. Get the other person to finish speaking as quickly as possible so you can talk. d. Quickly disagree or agree with what a person says. Q. Why is it important to find something to agree upon when resolving a conflict? a. To help build a spirit of cooperation. b. So the other person thinks you like them, even though you don't. c. To get them to stop talking as soon as possible. d. To change the subject. Q. When someone acts like a bully, what's the best response? a. Complain immediately to a supervisor. b. Ignore them and let it go, there's nothing you can do. c. Start a shouting match, and play to win show them you're not to be intimidated. d. Control your emotions, and calmly explain why their tone is inappropriate.

3 Q. What's the most important aspect of disengaging to cool off? a. Leaving after the argument has broken down into name calling and insults. b. Walking off in a huff so the other person worries you might not come back. c. Not ever re-engaging that person in conversation. d. Leaving on a positive note to pick up on later. Q. The most important part of resolving conflicts is to: a. Prove yourself right. b. Prove the other person wrong. c. Stay positive. d. Make sure everyone agrees on everything. Q. What should you focus on in resolving a conflict? a. The problem at hand - how do you solve it together? b. The other person - how do you get them to see how wrong they are? c. The job you've been given - why is it your responsibility anyway? d. Deflecting - is there someone else who could do this better than you? Q. Once Brad moves past his conflict with Anita, what will he do to make sure things stay positive between them? a. Nothing - the problem is over with, time to move forward. b. Ask for a moderator to hold a conference with them every 6 months. c. Check in every now and then to make sure no one slips back into old habits. d. Stay resentful - he didn't get what he wanted, and now he'll try to find ways to get back at her.

4 Quiz - Conflicts in the Workplace Q. In the opening scene, why does Anita get frustrated with Brad? a. He is rude to her in the hallway on the way to their meeting. b. He constantly interrupts her as she tries to criticize him. c. He isn't paying attention, staring off into space. d. He doesn't listen to her concerns, or opinions, and seems only concerned with his own ideas. Q. What is point of resolving conflicts in the workplace? a. To prove the other person wrong. b. To make sure you look smart in the eyes of your boss and coworkers. c. To solve the problem and maintain a good working relationship with the other person. d. To make everyone feel better. Q. When arguing in the workplace, it's important to be self-righteous: a. True, because if we don't stand up for our own beliefs, we'll get trampled on. b. False, because it's not about you, it's about getting along and getting the job done. Q. One of the best techniques for practicing "active listening" is to: a. Ask only "Yes" or "No" questions to get to the answer faster. b. Ask open-ended questions that allow the person to explain him- or herself. c. Get the other person to finish speaking as quickly as possible so you can talk. d. Quickly disagree or agree with what a person says. Q. Why is it important to find something to agree upon when resolving a conflict? a. To help build a spirit of cooperation. b. So the other person thinks you like them, even though you don't. c. To get them to stop talking as soon as possible. d. To change the subject. Q. When someone acts like a bully, what's the best response? a. Complain immediately to a supervisor. b. Ignore them and let it go, there's nothing you can do. c. Start a shouting match, and play to win show them you're not to be intimidated. d. Control your emotions, and calmly explain why their tone is inappropriate.

5 Q. What's the most important aspect of disengaging to cool off? a. Leaving after the argument has broken down into name calling and insults. b. Walking off in a huff so the other person worries you might not come back. c. Not ever re-engaging that person in conversation. d. Leaving on a positive note to pick up on later. Q. The most important part of resolving conflicts is to: a. Prove yourself right. b. Prove the other person wrong. c. Stay positive. d. Make sure everyone agrees on everything. Q. What should you focus on in resolving a conflict? a. The problem at hand - how do you solve it together? b. The other person - how do you get them to see how wrong they are? c. The job you've been given - why is it your responsibility anyway? d. Deflecting - is there someone else who could do this better than you? Q. Once Brad moves past his conflict with Anita, what will he do to make sure things stay positive between them? a. Nothing - the problem is over with, time to move forward. b. Ask for a moderator to hold a conference with them every 6 months. c. Check in every now and then to make sure no one slips back into old habits. d. Stay resentful - he didn't get what he wanted, and now he'll try to find ways to get back at her.

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