85.1% Mystery Shop Report # Greenwood Premiere Cinema Bypass Hwy 72 Greenwood, SC Saturday July :23PM.

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1 Evaluation Score 85.1% Visit Rank This shop ranks #1 of 1 shops for this location since Last 1 Recent Visits July 23, % Location Score Trend Section Scores-By Period Current Previous Change Box Office 100.0% N/A N/A Concession 79.6% N/A N/A Overall 80.0% N/A N/A Restrooms 91.7% N/A N/A Ticket Taker 100.0% N/A N/A Usher 100.0% N/A N/A Auditorium 76.7% N/A N/A Theatre Exterior 66.7% N/A N/A Pre-Visit 60.0% N/A N/A Theater Manager 84.3% N/A N/A Theater Interior 85.7% N/A N/A 1/14

2 Scores Score Points Total Score: 85.14% of 258 Pre-Visit: 60.00% 6 of 10 Theatre Exterior: 66.67% 4 of 6 Box Office: % 28 of 28 Ticket Taker: % 15 of 15 Theater Manager: 84.29% 17.7 of 21 Concession: 79.59% 39 of 49 Theater Interior: 85.71% 12 of 14 Restrooms: 91.67% 55 of 60 Auditorium: 76.74% 33 of 43 Usher: % 2 of 2 Overall: 80.00% 8 of 10 Shop Info % #1 Q: Movie Title: Star Trek Beyond-2D #2 Q: Scheduled Show Time: 7:00pm #3 Q: Auditorium Number: 7 #4 Q: How many people were in the theater? 60 #5 Q: Total Ticket Cost: $USD #6 Q: Amount Given for Ticket Payment: $USD #7 Q: Change received for Ticket Purchase (if credit payment, please write 0.00): $USD 0.00 #8 Q: Concessions Total Cost: $USD 8.50 #9 Q: Amount Given for Concessions Payment: $USD 8.50 #10 Q: Change received for Concessions purchase (if credit payment, please write 0.00) $USD 0.00 Pre-Visit 60.00% 6/10 #1 Q: Was the recording easily understood, clear and complete? Yes 2/2 #2 Q: Was the direct line phone number or prompt provided during the recording? No 0/2 #3 Q: Was the phone answered by a staff member or did the recording come on within 5 seconds? No 0/2 2/14

3 #4 Q: If a staff member answered your call, did they greet you by offering the Theatre name as well as their name? #5 Q: If a staff member answered your call, were they able to answer all of your questions? Not Applicable Not Applicable #6 Q: If a staff member answered your call, were they polite and courteous? Not Applicable #7 Q: Did the theatre website match the box office listing for this movie? Yes 2/2 #8 Q: Was the website easy to navigate? Yes 2/2 #9 Q: Where did you find movie times for your visit? Online #10 Q: If you answered 'Online', which website or phone app did you use? Fandango.com #11 Q: Comments on pre-visit overall. No "to speak with an operator". Option was given and at the end of the recording, the phone hangs up. Theatre Exterior 66.67% 4/6 #1 Q: Were all signs illuminated? Yes 2/2 #2 Q: If applicable, were words spelled correctly on the marquee? Not Applicable #3 Q: Was the driveway and parking lot litter-free well lit? No #4 Q: Was there ample parking? Yes #5 Q: Were the walkways free of debris, gum and stains? Yes #6 Q: Were the glass windows and doors near the entrance free of smudges? No 0/2 #7 Q: Were the exterior poster cases filled with posters and hanging neatly? Yes 2/2 #8 Q: Please provide overall comments on exterior. The exterior of the unit looked very nice and modern with a couple of negatives. 1: I counted nine separate light units in the parking lot un-illuminated. Two entire poles of two lights were among those. 2: The arched window about the front entrance has moisture between the panes. 3: Several of the handicap parking signs are too washed out to read (see attached picture). 4: Front doors were excessively smudged, and staff was standing around and that included management. 5: Some debris noted in the parking lot - not excessive, but present. #9 Q: Please provide a photo of something on the exterior of the theatre that stood out as broken, messy, or in need of improvement: Box Office % 28/28 #1 Q: Name of Cashier: No name tag worn. #2 Q: Gender: Female #3 Q: Age: 20 #4 Q: Height: 3/14

4 5'6" #5 Q: Hair Color: Dirty blonde #6 Q: Number of cashiers on duty: 2 #7 Q: Number of patrons in line, including yourself: 1 #8 Q: Total number of minutes at the box office (including wait time): 1 #9 Q: Was the cashier wearing appropriate attire (Maroon, Red, or black Polo style shirt)? If no, please provide a description of what the cashier was wearing. Yes 2/2 #10 Q: Were you verbally welcomed by the cashier, with a smile and eye contact? Yes 3/3 #11 Q: Was the payment transaction handled correctly, smoothly and if applicable was your change counted back? Yes 3/3 #12 Q: For cash transactions, was the money placed in the drawer immediately? Not Applicable #13 Q: Was the box office neat, organized and free of loose tickets? Yes 2/2 #14 Q: Did you observe your tickets being printed by the ticket machine? Yes 2/2 #15 Q: Did the cashier thank you at the end of the transaction? Yes 1/1 #16 Q: Were there sufficient ticketing stations open for the number of customers? Yes 5/5 #17 Q: If no, were all the stations open? Not Applicable #18 Q: How would you rate the cashier from 1 to 10? (1 being the lowest and /10 being the highest). Please explain your rating and any questions answered negatively in the comments. Very nice and efficient cashier. She also tore our tickets, and directed us to the theater number. I do wish she would have told me if that number was to the right of left, though. Ticket Taker % 15/15 #1 Q: Did the box office person also tear your tickets? Yes If no, please answer the questions below on the ticket taker. #2 Q: Name of Ticket Taker: N/A. #3 Q: Gender: Not Applicable #4 Q: Age: #5 Q: Height: N/A #6 Q: Hair Color: N/A #7 Q: Number of ticket takers on duty: #8 Q: Number of patrons in line (including yourself): 4/14

5 #9 Q: Was the ticket taker wearing appropriate company attire (Maroon, Red, or black Polo style shirt)? If no, please offer a description of what the employee was wearing. #10 Q: Were you verbally welcomed by the ticket taker, with a smile and eye contact? Not Applicable Not Applicable #11 Q: Were tickets torn and immediately returned to you? Not Applicable #12 Q: Were the tickets placed in a receptacle? If no, please comment on what was done with the ticket. Yes 1/1 #13 Q: Were you given clear directions to the auditorium? Yes 2/2 #14 Q: Were you politely thanked? Yes 2/2 #15 Q: Rate the ticket taker from 1 to 10 (1 being the lowest and 10 being the highest). Please comment on the overall experience with the ticket taker and explain any questions answered negatively. Cashier took tickets and tore them. There was no ticket taker. #16 Q: In the instance that you can't read the employee's name tag for any reason please take a photo with your cell phone camera to be discreet, and upload it here: 10 10/10 Theater Manager 84.29% 17.7/21 #1 Q: Was a manager observed? Please note, a manager can be identified by their name tag, it will either say 'Manager' or 'Assistant Manager' along with their name. Yes 2/2 If no, the questions below are not required. #2 Q: Name of manager: Not able to read due to manager hair. #3 Q: Gender: Male #4 Q: Age: 35 #5 Q: Height: 5'5" #6 Q: Hair color: Black and gray. #7 Q: Was the manager wearing a name tag? Yes 2/2 #8 Q: Was the manager dressed in professional business attire? If not, what was the manager wearing? Shirt and tie. Pants were wrinkled and dragging on the floor. #9 Q: Did the manager seem to be acting professionally and / or properly overseeing the building? #10 Q: If a problem came up, was it handled by the manager? If there was a problem, please explain in detail. If there was no problems, please answer NA #11 Q: Rate the manager from 1 to 10. (1 being the lowest and 10 being the highest). Please comment on the manager overall, explain your rating, and if anything was answered negatively please comment as to why: Not Applicable Yes 2/2 Yes 5/ /10 5/14

6 Manager was not friendly. He was observing and walking around, but not greeting guests or being proactive about cleaning issues. He was checking theaters behind usher crew but when we went into the theater, there was still significant mess. His hair and beard distracted from his professional appearance. Perhaps if they were better contained and groomed, it would be more professional (I have nothing against the length). His pants were wrinkled and dragged on the floor as he walked, he looked sloppy. Concession 79.59% 39/49 #1 Q: Name of attendant: Jeremy #2 Q: Gender: Male #3 Q: Age: 20 #4 Q: Height: 5'8" #5 Q: Hair Color: Brown #6 Q: Number of employees working the stand: 5 #7 Q: Number of patrons in line (including yourself): 1 #8 Q: Total number of minutes for entire concessions visit: 1 #9 Q: Were all attendants in wearing appropriate company attire (Maroon, Red, or black Polo style shirt)? If not, please offer name or description of the employee and what the employee was wearing. #10 Q: Were you verbally welcomed by the attendant, with a smile and eye contact? Yes 3/3 Yes 3/3 #11 Q: Were there sufficient selling stations opened for the number of customers? Yes 5/5 #12 Q: If no, were all stations opened? Not Applicable #13 Q: Did the concessions attendant up sell? No 0/4 #14 Q: Was your transaction rung up on the register correctly, smoothly and if applicable was your change counted back? Yes 5/5 #15 Q: After the transaction, was he money placed immediately into the drawer? Yes 5/5 #16 Q: Were you politely thanked for your purchase? Yes 4/4 #17 Q: Was the concessions stand neat and clean? No 0/4 #18 Q: Was the concessions stand well stocked? Yes 2/2 #19 Q: Was the condiment station clean and neat? Yes 2/2 #20 Q: Did the concession item you ordered taste fresh? Yes 2/2 #21 Q: How would you rate the cashier from 1 to 10? (1 being the lowest and 10 being the highest). Please provide overall comments on concessions stand and concessions attendant, explain your rating and why any questions were marked negatively. 8 8/10 6/14

7 The cashiers were all clumped up together talking when I arrived. There were cleaning items that could have been attended to in their down-time, including smudged counter glass over the candy and popcorn on the floor. We were not greeted before we approached the counter but once we did, Jeremy broke off from the group and greeted us. He was efficient with the transaction, and one of the other cashiers was very friendly in getting our popcorn. #22 Q: Please provide a photo of something in the concessions are that stood out as broken, messy, or in need of improvement: Theater Interior 85.71% 12/14 #1 Q: Was the entrance area clean and well-maintained? Yes 2/2 #2 Q: Was the main lobby area clean and well-maintained? Yes 2/2 #3 Q: Were the hallways between theaters clean? No 0/2 #4 Q: Did you see the security personnel? Yes #5 Q: Was crowd control well-managed and organized efficiently? Yes 2/2 #6 Q: Were the poster cases filled with posters and hanging neatly? Yes 2/2 #7 Q: Were all lights operating correctly? Yes 4/4 #8 Q: Was the game room floor free of debris? Yes #9 Q: Did the token machine appear to be functioning properly? Yes #10 Q: Were all games in either working order or posted as 'Out of Order'? Yes #11 Q: Please provide overall comments on interior, and if anything was answered negatively please comment why: We observed security personnel as we were leaving, but none when we arrived. The trash in the hallway was overflowing. The hallways are not well lit. #12 Q: If anything stood out to you during your time in the lobby or hallway of the theater as being dirty, broken or out of place please take a photo of it with a cell phone camera to be discreet, and upload it here: Restrooms 91.67% 55/60 #1 Q: Which restroom did you visit? Men's #2 Q: Time of 1st Visit: 6:31pm #3 Q: Were soap, tissues and hand dryers and/or towels available? Yes 5/5 #4 Q: Were the floors dry? Yes 5/5 #5 Q: Were counter tops clean and dry? Yes 5/5 #6 Q: Were toilets and/or urinals in working order? Yes 5/5 #7 Q: Were trash receptacles well kept and not overflowing? Yes 5/5 #8 Q: Overall, was the restroom clean and free of any bad odor? Yes 5/5 #9 Q: If you answered 'No' to any of the questions above, please explain why in DETAIL. If all answered 'Yes', please write NA. One light out in the restroom. There is a hole in the tile between the urinals. 7/14

8 #10 Q: Please take a photo of the restroom during your visit, noting anything that seems messy, dirty, or in need of improvement with a cell phone camera to remain discreet. #11 Q: Time of 2nd Restroom visit: 9:14pm #12 Q: Were soap, tissues and hand dryers and/or towels available? Yes 5/5 #13 Q: Were floors dry? Yes 5/5 #14 Q: Were counter tops clean and dry? Yes 5/5 #15 Q: Were toilets and/or urinals in working order? Yes 5/5 #16 Q: Were trash receptacles well kept and not overflowing? No 0/5 #17 Q: Overall, was the restroom clean and free of any bad odor? Yes 5/5 #18 Q: If you answered 'No' to any of the questions above, please explain why in DETAIL. If all answered 'Yes', please write NA. Trash observed on the floor around the trash can. #19 Q: Please take a second photo of the restroom during your visit, noting anything that seems messy, dirty, or in need of improvement with a cell phone camera to remain discreet. #20 Q: Please provide overall comments on the restroom: Restrooms are not well lit and are very dated. There are two different kinds of faucets on the two sinks. There is a hole in the tile between the urinals. Auditorium 76.74% 33/43 #1 Q: Movie selected: Star Trek Beyond #2 Q: Movie start time: 7:00pm #3 Q: Movie end time: 9:11pm #4 Q: Was the auditorium floor free of popcorn and soda containers? Yes 2/2 #5 Q: Was music playing before the pre-show slides came on? Yes 2/2 #6 Q: Did the pre-feature advertisements (before the movie trailers) run during your visit? Yes 2/2 #7 Q: Was the theaters policy trailer, theater logo or welcome trailer shown? No 0/2 #8 Q: When did the previews or trailers start? If you answered 'Late' or 'Early', please comment as to why the movie did not start on time or if an employee came into the theater to explain why. (If you selected 'On Time' please answer NA) I do not know why the movie started late. Trailers began at 7:05 PM, and the transition from the pre-show to the trailers was abrupt and seemed unintentional. Late 0/2 #9 Q: Did the show run without any interruptions? Yes 4/4 #10 Q: Were aisle checks performed by theater personnel? No 0/4 8/14

9 #11 Q: Were there distractions by other patrons (such as talking or cell phone use)? #12 Q: If there was a distraction did an employee such as a manager or usher come in to fix the distraction during the movie? If applicable, explain the situation in the comment. No Not Applicable #13 Q: Was the picture quality acceptable? Yes 2/2 #14 Q: Was the sound quality acceptable? Yes 2/2 #15 Q: Were your seats clean, in good condition, and functional? Yes 4/4 #16 Q: Was theater lighting sufficient, adequately bright and all fixtures working? Yes 2/2 #17 Q: The auditorium temperature was: Comfortable 4/4 #18 Q: Were the auditorium doors closed at the start of the feature? Yes 1/1 #19 Q: How would you rate the theater from 1 to 10? (1 being the lowest and 10 being the highest). Please comment on the auditorium overall and why you gave the rating that you did: The theater was still dirty when the usher crew left including significant amounts of popcorn, napkins, and straw wrappers. There was an ugly, gray Rubbermaid trashcan in the aisle. Some of the wall covering is coming loose (see picture). #20 Q: Please provide a photo of something in the auditorium that stood out as broken, messy, or in need of improvement: 8 8/10 Usher % 2/2 #1 Q: Gender of Usher: Male #2 Q: Was the usher standing upright and displaying professionalism? Yes 2/2 #3 Q: Was the usher patrolling the auditorium during the show? Not Applicable #4 Q: Rate the usher from 1 to 10 (1 being the lowest and 10 being the highest). Please comment on the usher overall and explain the rating you chose: There was no usher present at anytime during the film. Not Applicable Overall 80.00% 8/10 #1 Q: Please rate your overall experience with your visit from 1 to 10 (1 being the 8 8/10 lowest and 10 being the highest). Please comment on your visit overall and explain your rating. The picture and sound quality was excellent. The staff wasn't extremely friendly, the lighting in the bathroom and hallways was poor, the cleaning staff was inefficient, and the trash was overflowing. There is no competition for this theater in this town and it shows in the details. 9/14

10 Receipt % #1 Q: Please record the total amount you spent in the box. (If you spent $20, please type 20.00) Please list items purchased in Comments. You must attach a legible image of your TICKET receipt or stub for your shop report to be accepted. $USD Two adult tickets #2 Q: Please record the total amount you spent in the box. (If you spent $20, please type 20.00) Please list items purchased in Comments. You must attach a legible image of your CONCESSIONS receipt for your shop report to be accepted. $USD 8.50 Small popcorn: $5 Box of Candy: $ /14

11 Photos Question for Section: Theatre Exterior #9 Question for Section: Concession #22 11/14

12 Question for Section: Theater Interior #12 Question for Section: Restrooms #10 12/14

13 Question for Section: Restrooms #19 Question for Section: Auditorium #20 13/14

14 Question for Section: Receipt #1 Question for Section: Receipt #2 14/14