The Cynthia Woods Mitchell Pavilion Frequently Asked Questions

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1 The Cynthia Woods Mitchell Pavilion Frequently Asked Questions 1. What is The Cynthia Woods Mitchell Pavilion? The Pavilion is an outdoor amphitheater that hosts an array of performing arts and contemporary entertainment. It is also known as The Center for the Performing Arts at The Woodlands, a nonprofit 501 (c)(3) organization. 2. Where is The Pavilion? The Pavilion is located at 2005 Lake Robbins Drive The Woodlands, Texas For directions and maps go to 3. How do I purchase tickets? How much do they cost? Ticketmaster is the official ticketing source for The Pavilion. Tickets for any event at The Pavilion can be purchased through by calling or by visiting any Ticketmaster outlet. Tickets also may be purchased in person at The Pavilion Box Office. The Box Office is open Monday through Friday from 10 a.m. to 5 p.m. and on event days from 10 a.m. (Sundays at noon*) through intermission. The Box Office does not sell tickets over the phone. *In the event that a concert is on a Sunday and an all-day festival, the Box Office opens at 10 a.m. Ticket costs vary with the event. When purchasing tickets at The Pavilion Box Office or Ticketmaster service charges will apply. More information on ticket costs can be found at or at 4. Can I refund my ticket? There are no refunds or exchanges with the exception of a cancelled or rescheduled event. 5. Do I have to buy a ticket for my child? For most contemporary and performing arts events, children age 5 and under are admitted free to the lawn without a ticket when accompanied by a ticketed adult. Children 3 years of age and older must occupy a seat when in the reserved seating area and must have a ticket. At special children's shows, children 2 years of age and over must occupy a seat when in the reserved seating area and must have a ticket. At these same types of events, children 2 years of age and older must have a ticket for the lawn.

2 6. Is there anyway to upgrade your ticket from the lawn to reserve seating? The Pavilion does not normally upgrade tickets. If you bought a lawn ticket and want a reserved ticket you need to purchase a new ticket. We cannot refund the other ticket. On the rare occasion that we do offer upgrades they will be available at the lawn chair stands or at the back window of the venue box office. We do not announce ahead of time if we do upgrades. 7. I purchase tickets on my credit card, but I am not attending. Can someone else pick up my tickets without my credit card? If your tickets are paperless your guest will not be able to pick them up. You can contact Ticketmaster and ask that your tickets be changed to a different delivery method. If your tickets are will call you will need to have your guest s name added to the account as an alternate pick up name. Your guest will need their photo ID and the confirmation number. They will not need the credit card. Guests cannot pick up tickets at will call with only the credit card. They must have a picture ID that matches the name on the account. The exception for this would be if the tickets are paperless and the guests are utilizing the tickets as paperless in that case they do not need to visit the Box Office they can go directly to the gates with the credit card. 8. I lost my credit card that I purchase my tickets with. What do I do to get my tickets? If your tickets are at Will Call and not paperless, you will need to bring your confirmation number and photo ID to Will Call to pick up the tickets. If your tickets are paperless you will need to come to the Box Office on the night of the event with your confirmation number and photo ID and ask that your paperless tickets be printed. Do not go directly to the gate. 9. I purchased tickets with the paperless option. What do I need to get into the venue? You need the credit card used to purchase the ticket to be able to enter the venue. 10. I purchased a Groupon for one of your concerts. How do I get my tickets? If you purchase a reserved seat ticket from Groupon for a concert, Groupon will send you a confirmation via on how to redeem your reserved seat tickets.

3 If you purchased a lawn ticket from Groupon for a concert, the G-Pass lawn tickets will need to be printed out and guests can go directly to the gate with the voucher. The Pavilion will not accept a G-Pass lawn ticket on a cellphone. You must print out a voucher for each ticket purchased. 11. I purchased a Groupon for one of your concerts and I lost it. What do I do? The Pavilion can not replace a Groupon Voucher and you will not have access to the concert. Most Vouchers can be replaced from Groupon but once the Groupon has been redeemed at the Box Office the tickets can t be replaced. 12. I have a Groupon Voucher, but it was purchased under someone else s name, but with my credit card. Can I still get access into the venue? If someone other than the name on the voucher wishes to pick up the tickets then they must contact Groupon and have a new Groupon sent to them with the updated name. 13. How can I get accessible seating tickets? The Pavilion maintains accessible seating in various sections of the seating area and at various prices for guests with mobility impairments. Seating near the stage is available for guests with visual or hearing impairments. These tickets are available for purchase through Ticketmaster and The Pavilion Box Office. 14. How can I get backstage passes or meet and greets? The Pavilion doesn t sell backstage passes or meet and greets. Most backstage passes and meet and greets are sold through the tour (artist). The Box Office does not sell packages. Those can be normally purchased on the tour s website, fan club or a package on ticketmaster.com. 15. How do I get group tickets? Are there any discounts for Group Sales, Seniors, Veterans, High School, etc.? Most contemporary concerts do NOT offer group tickets. To check on a specific concert and group ticket availability, contact Live Nation at and ask for the group sales department. Please note that the ticket price for these concerts generally is NOT discounted for groups. The Pavilion Box Office handles group sales for Performing Arts events only. For selected Performing Arts events, a special discount ticketing program is offered to groups of 20 or more. For more information about group sales for Performing Arts events at The Pavilion, call

4 16. Where do I park? Is there VIP parking available? The Pavilion offers pre-paid, preferred parking and free parking. Pre-paid, preferred parking is available in the Town Center Garage. To purchase tickets for the parking garage, call Ticketmaster at or visit any Ticketmaster outlet or The Pavilion Box Office. This also is considered the VIP parking area. Free guest parking is located in lighted and patrolled lots convenient to The Pavilion. For most events, lots open 90 minutes prior to the performance. The Pavilion does not recommend anyone to park at The Woodlands Mall parking lot due to the risk of being towed. 17. Is there accessible/handicap parking available? Accessible/handicap parking is available with proper state identification. There are a limited number of parking spaces available on a first-come, first-served basis in the Gold Lot adjacent to the VIP entrance. Access is via Six Pines Drive. A driveway for passenger drop-off and pick-up is available in front of the North Plaza. Access is via Lake Robbins Drive. 18. How early can I arrive before the performance? For most events, gates open minutes prior to the performance time. 19. How will I find my seat? All rows are labeled A through Z excluding letters I, O and U, and continue with AA through HH in sections Sections rows begin with A and end with HH. Sections rows begin with A and end with W. Seat numbers begin with 1 and count up. Lawn seating is general admission and will not have a row or seat number. Pavilion staff members will be assisting with seat locations. 20. Can I re-enter The Pavilion once left? The Pavilion does not allow re-entry once left in order to prevent consumption of alcoholic beverages and illegal substances. 21. Where is the lost and found? If you lose an item at The Pavilion ask a Pavilion staff member for assistance or call our Administration Office during regular business hours at , ext. 0. All items not claimed within 30 days will be donated to charity. 22. Can I bring my own food and drinks?

5 Food is permitted at Performing Arts events. Performing arts events include Houston Symphony, Houston Ballet and Texas Music Festival Orchestra concerts. At contemporary events, guests are allowed to bring a clear, gallonsized zip top bag with food into the venue. Drinks are NOT allowed inside the venue at any time. 23. Can I bring in a blanket? Blankets have been used by guests to throw other guests into the air causing serious injury. We have chosen not to permit blankets at certain shows that have a history of this behavior. You may, however, bring something the size of a regular bath towel to sit on. Guests can visit The Pavilion s website under the individual event pages to check if blankets are not permitted at that concert (the website will only list items that are not permitted). 24. Can I bring my own lawn chair? No, but you may rent a specially-designed chair from The Pavilion for $6 at contemporary events. These lawn chairs are offered for free at all performing arts events. 25. Can I bring my camera and/or camcorder? Professional detachable lens cameras are not permitted in the venue. However, there are times when the artist will allow guests to bring small, non-professional cameras (which are typically cameras without detachable lenses) to the concert. Please check the day of the show on The Pavilion s website under the individual event pages to check if cameras are not permitted at that concert (the website will only list items that are not permitted). Guests also can check The Pavilion s social media sites or call Camera policies are dictated by the artists. 26. Can I bring my laptop or tablet? Laptops are not permitted in the facility because they are a distraction to other guests and the artist. Tablets, such as ipads and Kindles, are not permitted in the facility because they are a distraction to other guests and the artist. 27. Can I bring in my pet/animal(s)? Animals can be unpredictable and may cause harm to other guests or staff. For this reason, we ask that you do not bring animals (of any nature) to The Pavilion. The only exceptions are "working animals, such as seeing-eye dogs.

6 28. Can I bring bug spray? Aerosol cans are not permitted for fire safety reasons. The contents of these cans are under pressure and contain flammable substances. You may bring these items in the pump spray form. 29. Can I bring balloons, posters, signs, etc.? No, balloons are not permitted in the venue. Posters and signs are permitted, but it can not be bigger than 8.5X Will there be First Aid? Yes, trained medical professionals are on duty at all Pavilion events. If medical attention is needed, ask any Pavilion staff member for assistance. 31. Where are the restrooms located? The Pavilion has restrooms located in all plazas for your convenience. 32. Are there ATMs at The Pavilion? Yes, The Pavilion has ATMs located in the North and South Plazas. 33. Am I allowed to smoke? Smoking is NOT allowed in reserved seating, but you may smoke on The Pavilion lawn or plazas. 34. What if it rains? All events go on whether there is rain or shine. 35. Can I bring an umbrella if it is raining? Umbrellas can cause sight problems for guests sitting behind you. Also, certain umbrellas have been used to cause injury to other guests. The decision on whether or not to allow umbrellas is based on the past history, attendance for the show, and the forecasted weather. Check our website, social media sites or call to see if umbrellas are permitted for a particular concert. You may bring a rain poncho or purchase a poncho at our merchandise tent. 36. What things are there to do around The Pavilion? Near The Pavilion is The Woodlands Town Center, a 1,000-acre destination for shopping, dining, and entertainment. It includes The Woodlands Mall, a shopping center with more than 1.3 million square feet of indoor and outdoor venues and Market Street, a Main-Street styled shopping and special event venue.

7 37. Are there hotel accommodations near The Pavilion? Yes, there are several hotels near or in walking distance of the venue. You can find a list of hotels on our website at