Train Times. Shoeburyness and London Fenchurch Street. Valid from 11 December 2011 until further notice Shows all trains between. c2c-online.co.

Transcription

1 Train Times Valid from 11 December 2011 until further notice Shows all trains between and ondon Fenchurch Street c2c-online.co.uk

2 Welcome p Dear ustomer Welcome to the c2c December 2011 timetable. This timetable brings one of the biggest improvements for many years, a big increase in the number of morning and evening peak calls at West Ham. This is something we promised as part of our franchise extension as we know West Ham has been steadily growing in importance with its links to anary Wharf, Stratford, and the West End. Following improvements to signalling we are now able almost to treble am and pm peak hour calls. To do this we have slightly retimed some services, so do please check the times of your train. We had 120 comments from you following the trial timetable day in August 2011; we ve listened carefully and built in many of your suggestions. Do tell us what you think, either at c2c.customerrelations@nationalexpress.com or tweet us at c2c_rail. Throughout 2011 c2c trains have been the most consistently punctual in the country. We plan to stay ahead through 2012 and keep giving you the best service in the country. We ve also been busy at work on station improvements across our network including opening the new station. There is much more coming at, aindon, Tilbury Town, hafford Hundred and. We hope you like what we are doing. Julian Drury Managing Director c2c

3 ontents p 2 c2c Useful ontacts 4 Station Facilities and Ticket Office Opening Hours 6 Journey Tips Train times 7 to ondon 16 ondon to 25/26 Tilbury Bus ink and Gravesend Ferry Back over c2c Route Map Key The timetable is split into sections that show all services throughout the week, and services on a Saturday and Sunday. The timetable also shows connections associated with the Tilbury Ferry service to Gravesend. MM Monday mornings SuM Sunday mornings TSM Tuesday to Saturday mornings e hange at Barking U Interchange with ondon Underground Î Interchange with Docklands ight Railway 4 coach train 8 coach train ± 12 coach train ycles not permitted on this service f Ferry to Gravesend It may be easier for you to use a pocket sized timetable covering your part of the route. They fit neatly into ticket wallets and bags and are available from ticket offices. Pocket timetables cover to Fenchurch Street via aindon (1) to Fenchurch Street via (2) Timetables are also available online at c2c-online.co.uk 1

4 c2c useful contacts p For up to the minute train running information, details of forthcoming engineering work, fares info, full timetables and much more visit c2c-online.co.uk Train times & fares info for all National Rail Services Tel: (24 Hours) Journey planning ticket purchases Tel: ( Daily) ycle & mobility impaired helpline Tel: ( Monday to Friday; Saturday & Sunday) ost Property Tel: ( Monday to Friday) ustomer Relations c2c, FREEPOST ADM3968, Southend SS1 1ZS Tel: ( Monday to Friday) Fax: c2c.customerrelations@nationalexpress.com Textphone: ( Monday to Saturday) ( Sunday) Public transport information traveline.info Tel: Public transport information for ondon tfl.gov.uk Through tickets for train & bus plusbus.info Guide to taxis serving rail stations traintaxi.co.uk TV based info on delays and cancellations eefax Page 433 Rail crime: don t ignore it, report it Tel:

5 c2c useful contacts p We regularly meet with passenger groups to ensure that your voice is heard and we understand how we can improve our service and performance. We also have a Passenger Panel - a group of customers who regularly discuss with us any issues that you raise. You can contact them by at c2cpassengerpanel@nationalexpress.com Independent Passenger Representation ondon TravelWatch 6 Middle Street ondon E1A 7JA enquiries@londontravelwatch.org.uk Tel: Fax: londontravelwatch.org.uk For stations Upmister/ to ondon Passenger Focus Freepost PO Box 4257, Manchester, M60 3AR Tel: Fax: Textphone: info@passengerfocus.org.uk passengerfocus.org.uk For stations // to Rail User Groups Southend Railway Travellers Association Mr P Slattery, 17 entral Avenue, Southend-on-Sea Essex, SS2 5HR Rail Users Group Susan Walters trug@btopenworld.com Thurrock Rail Users Group PO Box 299,, RM17 6XQ trug@btopenworld.com c2c-offline.co.uk 3

6 Station facilities and ticket office Fenchurch Street imehouse West Ham Barking Upminster** aindon eigh-on-sea halkwell Southend entral hafford Hundred* Tilbury Town KEY Step-free access from ondon Rail-road season ticket (Plusbus) Step-free access to ondon Station link Step-free toilet ar Park ifts ycle Park Taxis available Ferry for Gravesend 4 (wheelchair access) Bus stops (D - disabled spaces available)

7 opening hours p Monday - Friday Saturday Sunday Open lose Open lose Open lose OSED OSED OSED OSED OSED OSED OSED OSED Private car park opposite station atering/offee*** Newsagent Baby changing facilities * For akeside ** No disabled access to platform 6 for trains to/from Romford *** Hours may be limited Facilities and ticket office opening times are subject to change. For an up to date list of station facilities, please see c2c-online.co.uk 5

8 Journey Tips for more information visit c2c-online.co.uk p For full details of all c2c services, fare information (including season ticket savings calculator) and ticket purchase, timetable and service alteration and commuter news please visit our website c2c-online.co.uk. onnections onnections are available at c2c stations with National Rail services, ondon Underground, Rail link buses, international air & rail services and local buses. Taxis are also available at most stations. See the map on the back cover for details of these connections. Service alterations On occasions we may not be able to run the services shown in this timetable. For details of forthcoming service alterations, or current service disruption visit c2c-online.co.uk or call National Rail Enquiries on Details of upcoming engineering work affecting c2c services are displayed at c2c stations. We offer a free personalised journey disruption alert service by for regular travellers. To be fully in touch make sure you register online for these regular updates. Bicycles Bicycles can be conveyed on c2c trains free of charge provided it is safe to do so. Bicycles are not permitted, however, on certain peak trains. Trains on which bicycles may not be conveyed are indicated in the tables of this booklet with a cycle symbol. Tricycles and tandems cannot be taken on any train ustomer assistance c2c welcomes customers with restricted mobility or other additional needs. Find full details of how to book assistance by visiting c2c-online.co.uk or calling We will ensure, where possible, customers are met and assisted throughout their journey. In order to provide the best possible service we would appreciate 24 hours notice, but if this is not possible, whilst we cannot guarantee it, we will do our best to provide assistance. Information on disabled access at all c2c stations is detailed on the station facilities page. Smoking All c2c services and stations are non-smoking Quiet zone One in four c2c carriages is designated a quiet zone where we will ask you not to use mobile phones and personal audio devices such as MP3 players. Park and Pay by Phone Park & Pay by Phone is a fast, easy and convenient payment for parking. There s no need to use the ticket machines, no need to display a ticket in your car and you ll receive text reminders before your parking expires. All you have to do is phone or text and follow the simple instructions. 6

9 Mondays to Fridays 7 and Southend entral ondon Southend entral halkwell eigh-on-sea aindon hafford Hundred (akeside) ondon iverpool Street U West Ham ÎU imehouse Î ondon Fenchurch Street ÎU ±

10 c2c-online.co.uk Mondays to Fridays Southend entral halkwell eigh-on-sea aindon hafford Hundred (akeside) ondon iverpool Street U West Ham ÎU imehouse Î ondon Fenchurch Street ÎU ± ± ±

11 Mondays to Fridays 9 and Southend entral ondon Southend entral halkwell eigh-on-sea aindon hafford Hundred (akeside) ondon iverpool Street U West Ham ÎU imehouse Î ondon Fenchurch Street ÎU and at the same mins past each hour until

12 c2c-online.co.uk Mondays to Fridays 10 Southend entral halkwell eigh-on-sea aindon hafford Hundred (akeside) ondon iverpool Street U West Ham ÎU imehouse Î ondon Fenchurch Street ÎU

13 Mondays to Fridays 11 and Southend entral ondon Southend entral halkwell eigh-on-sea aindon hafford Hundred (akeside) ondon iverpool Street U West Ham ÎU imehouse Î ondon Fenchurch Street ÎU

14 and Southend entral ondon Saturdays 12 Southend entral halkwell eigh-on-sea aindon hafford Hundred (akeside) ondon iverpool Street U West Ham U imehouse Î ondon Fenchurch Street ÎU

15 Saturdays 13 c2c-online.co.uk Southend entral halkwell eigh-on-sea aindon hafford Hundred (akeside) ondon iverpool Street U West Ham U imehouse Î ondon Fenchurch Street ÎU and at the same mins past each hour until

16 and Southend entral ondon Sundays 14 Southend entral halkwell eigh-on-sea aindon hafford Hundred (akeside) ondon iverpool Street U West Ham U imehouse Î ondon Fenchurch Street ÎU and at the same mins past each hour until

17 Travel Information c2c-online.co.uk c2c s aim is to make your travel simpler. There are four ways of finding out information about your train before you travel. Name of service How does it help me? How do I get it? Personalised my regular train times Pro-active c2c send me the info Personalised station to station Reactive I have to get it Train Tracker For one-off journeys Journey heck For regular journeys Journey Disruption Alerts For regular journeys Twitter Departure Information Real Time Information Personalised delay alerts Real Time Information Phone Text Online WAP PDA Online WAP PDA For full details of how to use these services go to 15

18 ondon Southend entral and Mondays to Fridays 16 ondon Fenchurch Street ÎU imehouse Î West Ham U ondon iverpool Street U hafford Hundred (akeside) aindon eigh-on-sea halkwell Southend entral

19 Mondays to Fridays 17 c2c-online.co.uk ondon Fenchurch Street ÎU imehouse Î West Ham U ondon iverpool Street U hafford Hundred (akeside) aindon eigh-on-sea halkwell Southend entral and at the same mins past each hour until

20 ondon Southend entral and Mondays to Fridays ondon Fenchurch Street ÎU imehouse Î West Ham U ondon iverpool Street U hafford Hundred (akeside) aindon eigh-on-sea halkwell Southend entral ± ± ± ± ±

21 Mondays to Fridays 19 c2c-online.co.uk ondon Fenchurch Street ÎU imehouse Î West Ham U ondon iverpool Street U hafford Hundred (akeside) aindon eigh-on-sea halkwell Southend entral ±

22 ondon Southend entral and Mondays to Fridays 20 ondon Fenchurch Street ÎU imehouse Î West Ham U ondon iverpool Street U hafford Hundred (akeside) aindon eigh-on-sea halkwell Southend entral TSM TSM TSM

23 Saturdays 21 c2c-online.co.uk ondon Fenchurch Street ÎU imehouse Î West Ham U ondon iverpool Street U hafford Hundred (akeside) aindon eigh-on-sea halkwell Southend entral

24 ondon Southend entral and Saturdays 22 ondon Fenchurch Street ÎU imehouse Î West Ham U ondon iverpool Street U hafford Hundred (akeside) aindon eigh-on-sea halkwell Southend entral and at the same mins past each hour until SuM SuM

25 Sundays ondon Fenchurch Street ÎU imehouse Î West Ham U ondon iverpool Street U hafford Hundred (akeside) aindon eigh-on-sea halkwell Southend entral and at the same mins past each hour until

26 ondon Southend entral and Sundays MM ondon Fenchurch Street ÎU imehouse Î West Ham U ondon iverpool Street U hafford Hundred (akeside) aindon eigh-on-sea halkwell Southend entral

27 Mondays to Fridays Gravesend f Tilbury Riverside f Tilbury Riverside b Tilbury Town b Tilbury Town ondon Fenchurch Street ÎU Saturdays Gravesend f Tilbury Riverside f Tilbury Riverside b Tilbury Town b Tilbury Town ondon Fenchurch Street ÎU Gravesend Tilbury Riverside (Ferry Service) Tilbury Town (Bus Service) ondon b Minibus (between ferry terminus and railway station) f Ferry Service (operated by ower Thames & Medway Boat ompany) Mondays to Saturdays No Sunday service 25

28 ondon Tilbury Town Tilbury Riverside (Bus Service) Gravesend (Ferry Service) b Minibus (between ferry terminus and railway station) f Ferry Service (operated by ower Thames & Medway Boat ompany) e hange Required Mondays to Saturdays Mondays to Fridays ondon Fenchurch Street ÎU Tilbury Town Tilbury Town b Tilbury Riverside b Tilbury Riverside f Gravesend f e e Saturdays ondon Fenchurch Street ÎU Tilbury Town Tilbury Town b Tilbury Riverside b Tilbury Riverside f Gravesend f iability c2c does its best to publish accurate timetables but takes no responsibility for any errors which may occur. No Sunday service 26

29 ondon onnections RAI SERVIES National Rail Services hiltern Railways c2c First apital onnect First Great Western ondon Midland ondon Overground National Express East Anglia Southern Southeastern South West Trains Heathrow onnect Heathrow Express Tf Services (thinner lines) Bakerloo ine entral ine ircle ine District ine Docklands ight Railway Hammersmith & ity ine Jubilee ine Metropolitan ine Northern ine Piccadilly ine Victoria ine Waterloo & ity ine copyright ATO ( extract) THIS MAP MUST NOT BE REPRODUED IN ANY FORM WITHOUT PERMISSION Shepherd s Bush Kensington (Olympia) West Kensington West Brompton Maida Vale Warwick Avenue Royal Oak PADDINGTON Fulham Broadway Holland Park Earls ourt Notting Hill Gate Zone 2 Zone 1 High Street Kensington Gloucester Road ancaster Gate Knightsbridge Hyde Park orner St John s Wood MARYEBONE EUSTON Edgware Road Bayswater Imperial Wharf Queensway Baker Street Marble Arch Bond Street South Kensington Sloane Square VITORIA Battersea Park Great Portland Street Regents Park Oxford ircus Westminster St. James s Park Pimlico Green Park Euston Square Warren Street Goodge Street Tottenham ourt Road Piccadilly ircus HARING ROSS WATEROO Vauxhall King s ross St Pancras Russell Square Holborn ovent Garden eicester Square Underground station closed until late 2011 ambeth North ST. PANRAS INTERNATIONA BAKFRIARS Temple Embankment Kennington Southwark Waterloo East KING S ROSS Angel Farringdon Barbican hancery ane St Paul s ity Thameslink ANNON STREET Mansion House Borough Elephant & astle Essex Road Dalston Junction Old Street Haggerston Hoxton MOORGATE Shoreditch High Street Zone 1 Bank IVERPOO STREET Aldgate FENHURH STREET Aldgate East Bank Monument Tower Tower Hill Gateway ONDON BRIDGE Bermondsey ondon Fields ambridge Heath Bethnal Green Bethnal Green Whitechapel Shadwell Wapping Rotherhithe anada Water Surrey Quays Deptford

30 onvenience is... buying your bus & train tickets together at station or online completes train travel

31 Notes p 29

32 Fenchurch Street for Tower Hill imehouse for anary Wharf and Docklands District ircle West Ham District Jubilee Hammersmith & ity limited service Barking District Hammersmith & ity iverpool Street Stratford Upminster District Tilbury Town for ferry to Gravesend hafford Hundred for akeside Shopping aindon for anvey Island KEY onnections with ondon Underground onnections with National Rail onnections with ondon Overground onnections with Docklands ight Railway ink for PlusBus Step-free access from street to platform Oyster PAYG and Travelcards are valid in this area Oyster PAYG is valid in this area eigh-on-sea halkwell for liffs Pavilion Southend entral for Adventure Island