Train times 8 December May 2014

Transcription

1 29 Customer helpline For comments, enquiries and complaints telephone or Train times 8 December May 2014 Access, disabled information or cycle assistance freephone assistance@northernrail.org textphone Lost property telephone lost.property@northernrail.org Fares and service information National Rail Enquiries telephone textphone website nationalrail.co.uk Parking available Staff in attendance Bicycle store facility Disabled assistance available Starbeck Harrogate Knaresborough York to Harrogate to Leeds Cattal Hammerton Poppleton York Northern working in partnership with the charity Crimestoppers British Transport Police telephone Correspondence Customer Relations Department Northern Rail Freepost (RLSL-ABEC-BGUU) Leeds LS1 4DY scan to download our mobile app Hornbeam Park Pannal Weeton Horsforth Headingley Northern Rail Limited: a joint venture of Serco and Abellio Registered No: Registered Office: Serco House, 16 Bartley Wood Business Park, Bartley Way, Hook,Hampshire RG27 9UY, UK Burley Park Leeds northernrail.org

2 This timetable shows the complete train service between Leeds and Knaresborough and between Leeds and York via Harrogate. Other trains also run between Leeds and York via other routes. Through trains and connections At the side of the station name a means arrival time and d means departure time. If the train times are in bold type you won t have to change trains. If your arrival time is shown in light type, change at the previous station whose time is printed in bold type unless a footnote gives other instructions. If your departure time is shown in light type, change at the next station whose time is printed in bold type unless a footnote gives other instructions. No smoking Smoking is not permitted on stations or on trains. Buying your ticket It s a legal requirement to have a valid ticket or pass before you start your journey and you risk prosecution if you travel without one. You must buy your ticket from the ticket office or ticket vending machine before getting on the train. If the ticket office is closed or you board at an unstaffed station you can buy your ticket from the conductor on the train. If you avoid using the ticket office or vending machine when they re available, the conductor will charge you the full Anytime Single/Return fare. Alternatively buy your ticket online at northernrail.org. Group travel We may give discounts for groups of ten or more. For details please call to 1700 Monday to Friday. Engineering work Engineering work sometimes affects services, particularly at weekends and bank holidays. Please check with National Rail Enquiries before travelling by phoning or visiting our website. You can follow planned engineering updates to this National Rail Enquiries Phone for full details of all trains times and fares or visit nationalrail.co.uk. Train running The latest information on train running is available by phoning TrainTracker from National Rail Enquiries on or by texting TrainTracker. Text your station name to Local transport enquiries For all your local public transport enquiries phone to 2000 daily. Customers with disabilities Northern aims to make its services available to all, including people with disabilities or restricted mobility. We have a Disabled People s Protection Policy (DPPP) that sets out the services available to disabled customers. You can view it on our website or request a copy from our Customer Relations Team. To book assistance: Freephone: to 2000 Monday to Saturday 0900 to 1700 Sunday Textphone: Mobility scooters assistance@northernrail.org We cannot accept any type of mobility scooter for travel on our trains, unless it can be folded and carried on board (similar to a piece of luggage), due to their restricted manoeuvrability and stability. Bicycles Most of our trains can take up to two bikes, subject to space being available, particularly during peak times. Folded bikes can be taken on trains as luggage without restrictions. For further details call our Customer Relations Team on or see our Passenger s Charter. Passenger s Charter We aim to deliver services that meet the needs and expectations of our customers. We set out our promises and standards in a Passenger s Charter. You can view it on our website, ask for a copy at any staffed station or request a copy by post from our Customer Relations Team. We welcome your feedback and suggestions about any aspect of our services. Customer Relations If you have comments or complaints about any of our services please contact us. Telephone: or to 2000 Monday to Saturday 0900 to 1700 Sunday customer.relations@northernrail.org Address: Customer Relations Department Northern Rail Ltd Freepost (RLSL-ABEC-BGUU) Leeds LS1 4DY Should we fail to resolve any complaint to your satisfaction you can contact: Passenger Focus Telephone: Address: Website: Rail Users Group Passenger Focus Freepost (RRRE-ETTC-LEET) PO Box 4257 Manchester M60 3AR passengerfocus.org.uk Harrogate Line Users Group, Mr William Tymms, Chairman 'Norwood', 7 Broadgate Rise, Horsforth, Leeds LS18 4DL hlrug@live.co.uk. Christmas 2013 and New Year 2014 Trains will stop running around 2000 on Christmas Eve and New Year s Eve, and start later than normal on 27 December and New Year s Day. Contact our helpline or check our website for details. Trains don t run on Christmas Day or Boxing Day. Whilst every care has been taken to ensure the accuracy of the information contained in this timetable, we can accept no liability for any inaccuracies, and reserve the right to change information without further notice.

3 York - Harrogate - Leeds York - Harrogate - Leeds York - Harrogate - Leeds A York d Poppleton Hammerton Cattal Knaresborough a d Starbeck Harrogate a d Hornbeam Park Pannal Weeton Horsforth u Headingley Burley Park Leeds a York d Poppleton Hammerton Cattal Knaresborough a d Starbeck Harrogate a d Hornbeam Park Pannal Weeton Horsforth Headingley Burley Park Leeds a York d Poppleton Hammerton Cattal Knaresborough a d Starbeck Harrogate a d Hornbeam Park Pannal Weeton Horsforth Headingley Burley Park Leeds a B York d Poppleton Hammerton Cattal Knaresborough a d Starbeck Harrogate a d Hornbeam Park Pannal Weeton Horsforth Headingley Burley Park Leeds a York d Poppleton Hammerton Cattal Knaresborough a d Starbeck Harrogate a d Hornbeam Park Pannal Weeton Horsforth Headingley Burley Park Leeds a York d Poppleton Hammerton Cattal Knaresborough a d Starbeck Harrogate a d Hornbeam Park Pannal Weeton Horsforth Headingley Burley Park Leeds a York d Poppleton Hammerton Cattal Knaresborough a d Starbeck Harrogate a d Hornbeam Park Pannal Weeton Horsforth Headingley Burley Park Leeds a York d Poppleton Hammerton Cattal Knaresborough a d Starbeck Harrogate a d Hornbeam Park Pannal Weeton Horsforth Headingley Burley Park Leeds a u Stops to pick up only. A To London Kings Cross, arrives B To London Kings Cross, arrives

4 York - Harrogate - Leeds Sundays C York d Poppleton Hammerton Cattal Knaresborough a d Starbeck Harrogate a d Hornbeam Park Pannal Weeton Horsforth Headingley Burley Park Leeds a Sundays York d Poppleton Hammerton Cattal Knaresborough a d Starbeck Harrogate a d Hornbeam Park Pannal Weeton Horsforth Headingley Burley Park Leeds a C To London Kings Cross, arrives 2010 until 29 December and from 30 March; arrives January to 23 March. 8

5 Leeds - Harrogate - York Leeds - Harrogate - York Leeds - Harrogate - York Leeds d Burley Park Headingley Horsforth Weeton Pannal Hornbeam Park Harrogate a d Starbeck Knaresborough a d Cattal Hammerton Poppleton York a D Leeds d Burley Park Headingley Horsforth Weeton Pannal Hornbeam Park Harrogate a d Starbeck Knaresborough a d Cattal Hammerton Poppleton York a E Leeds d Burley Park Headingley Horsforth Weeton Pannal Hornbeam Park Harrogate a d Starbeck Knaresborough a d Cattal Hammerton Poppleton York a Leeds d Burley Park Headingley Horsforth Weeton Pannal Hornbeam Park Harrogate a d Starbeck Knaresborough a d Cattal Hammerton Poppleton York a Leeds d Burley Park Headingley Horsforth Weeton Pannal Hornbeam Park Harrogate a d Starbeck Knaresborough a d Cattal Hammerton Poppleton York a Leeds d Burley Park Headingley Horsforth Weeton Pannal Hornbeam Park Harrogate a d Starbeck Knaresborough a d Cattal Hammerton Poppleton York a Leeds d Burley Park Headingley Horsforth a Weeton Pannal Hornbeam Park Harrogate a d Starbeck Knaresborough a d Cattal Hammerton Poppleton York a Leeds d Burley Park Headingley Horsforth Weeton Pannal Hornbeam Park Harrogate a d Starbeck Knaresborough a d Cattal Hammerton Poppleton York a D From London Kings Cross, departs E From London Kings Cross, departs

6 Sundays Leeds - Harrogate - York Leeds d Burley Park Headingley Horsforth Weeton Pannal Hornbeam Park Harrogate a d Starbeck Knaresborough a d Cattal Hammerton Poppleton York a Sundays F Leeds d Burley Park Headingley Horsforth Weeton Pannal Hornbeam Park Harrogate a d Starbeck Knaresborough a d Cattal Hammerton Poppleton York a Bus pick-up points Burley Park on Ashville Road next to the station entrance for Harrogate, and the opposite side of the road for Leeds. Cattal the entrance to the Victoria pub car park, next to level crossing. Hammerton the entrance to the station car park, next to the level crossing. Harrogate in the station car park. Headingley the bus stops on Kirkstall Lane, near the junction with the station approach road on the same side of the road for Leeds, and the opposite side for Harrogate. Hornbeam Park on Hookstone Road by the entrance to the public park in the layby for Harrogate, opposite the layby for Leeds. Horsforth the bus stop on Station Road opposite the hairdresser called Sallys Salon. Knaresborough the bus stops near the traffic lights at the road junction on High Street same side of the road as the station for Harrogate, the opposite side for York. Leeds the bus stops Stands A and B, on New Station Street by City House. Pannal on the main road at the bus stops outside the BMW Garage the same side of the road for Harrogate, and opposite for Leeds. Poppleton at the bus stops next to the level crossing same side of the road as the station for York, and opposite for Harrogate. Starbeck at the bus stops next to the level crossing the same side of the road as the station for York, and opposite for Harrogate. Weeton at the bus stops on Harrogate Road next to the junction with the station approach road on the same side of the road as the station for Leeds, and opposite for Harrogate. York at bus stand E outside the Royal York Hotel We re sorry but we can't carry dogs or non-folding prams, pushchairs, bikes and wheelchairs on the replacement buses. F From London Kings Cross, departs 1805 until 29 December and from 30 March; departs January to 23 March. 12 Printed by Wyndeham Gait Ltd., Grimsby.