VIRTUAL PLAYER PRODUCT GUIDE

Transcription

1 Technical support articles VIRTUAL PLAYER PRODUCT GUIDE Need help? Please go to helpcenter.wexer.com WEXER Rev 30.2

2 Index GENERAL WARNINGS AND INFORMATION... 2 SUPPORT INFORMATION... 3 SYSTEM FUNDAMENTALS... 4 EQUIPMENT OVERVIEW... 4 Optional equipment... 4 OUTLETS AND CONDUIT... 5 PLACEMENT OF THE WEXER OnDemand KIOSK... 5 PLACEMENT OF VIDEO EQUIPMENT... 7 CABLING AND INSTALLATION DIAGRAMS... 9 Projector + Motorized projection screen using kiosk 5-12V trigger... 9 Projector + Fixed frame projection screen LED display screen/video wall Projector + Motorized projection screen using projector 12V trigger Wexer sound system (United States Only) APPENDIXES Full page overviews and diagrams Wexer OnDemand player measurements Wall bracket information Projector distance chart Wall bracket mounting guide RS-232 automation adapters guide

3 GENERAL WARNINGS AND INFORMATION Before you purchase your own hardware or commence the installation, please pay close attention to the following important points Always prioritize installing the Wexer OnDemand kiosk outside the studio. A Wexer OnDemand kiosk mounted inside a studio severely limits the amount of member interaction that is crucial for a successful virtual experience A Wexer installation performed by one of our preferred installation partners have many advantages. Consider the following 1 o Complete installation by experienced professionals o Hassle free exchange of any faulty hardware within the warranty period o Full support of entire installation within the warranty period o Favorable leasing options o Transparent pricing; no sudden surprises Always liaise with Wexer prior to installation to determine that the desired hardware will be compatible with the system. The following brands are recommended by Wexer for use in installations o Projectors we recommend using laser projectors (must feature RS-232 capabilities 5000 ANSI lumens are recommended) NEC Sony Epson Hitachi BenQ (special settings needed. Please liaise with Wexer Tech Support prior to installation) o o TV-screens/video-walls (must be industry grade screens not consumer products) Philips Samsung LG Projection screens EuroScreens GrandView Optoma We strongly recommend using Cat 6a cabling throughout the installation IMPORTANT! When using the DVI-D output on the Wexer OnDemand unit, we advise that you always use a high-quality, Dual-Link DVI cable up to 15 meters. If distance exceeds 15 meters, we strongly recommend a HDBaseT extender kit or similar quality method of image cable extension. 1 Circumstances might vary between countries. Please contact your Wexer sales representative for a detailed description of local agreements 2

4 SUPPORT INFORMATION Please pay close attention to the following information about our support. Installation support Installation support is assistance considered pertaining to the initial installation of the Wexer system, usually provided to the on-site installers. Installation support is often provided via phone call and is free of charge within our business hours: 8-23 Central European Time 6 am - 5 pm US Eastern Standard Time Free of charge installation support outside of regular business hours can be arranged suffice a booking has been made no later than 48 hours before the support is needed. If this work will overlap into a weekend (Friday evening/saturday morning) or commence during the weekend or commence during the overlap to a new week (Sunday evening/monday morning), this booking must be made no later than 7 days before the support is needed. If these deadlines are exceeded and support is still required, the client will be charged at an hourly rate as per the license agreement (currently 99 USD/hour) and for 2 hours minimum. All support for any piece of hardware that is not recommended or approved by Wexer, including but not limited to projectors, TV-screens, motorized projection screens, sound systems, relay systems and lighting controllers, is subject to charges per the rate specified in the license agreement (currently 99 USD/hour). Technical support Technical support is all regular support requests pertaining to the day-to-day usage of the Wexer system after the initial install. All technical support requests submitted to our ticket system via either the webform, the Wexer Facebook page or voic , is initially free of charge and will be attended to within business hours. 92% of tickets are responded to within 24 hours or less. 67% of tickets are responded to within 8 hours or less. All technical support for any piece of hardware that is not recommended or approved by Wexer, including but not limited to projectors, TVscreens, motorized projection screens, sound systems, relay systems and lighting controllers, is subject to charges per the rate specified in the license agreement. Should we determine that a cost will be associated with resolving an issue submitted via our ticket system, we will always explicitly inform so and ask for acceptance before continuing with the resolution. All technical support requests submitted via direct phone call within business hours is initially free of charge unless the support request pertains to any piece of hardware that is not recommended or approved by Wexer as described above. 3

5 SYSTEM FUNDAMENTALS A Wexer system consists of a Wexer OnDemand kiosk which is placed outside the studio (fig. 1). This kiosk is connected to a display unit 2 and to a sound system. Available classes can be selected via the touch interface and will play in the studio. To conserve power usage and for practical measures, the Wexer system can operate and automate most attached video equipment, either via RS-232 communication or via a switching relay (purchased separately). This means that the display unit in the studio can be powered down when not in use and the motorized screen 3 can be retracted to allow access to mirrors or similar. *Fig. 1 The Wexer kiosk is placed outside the studio to draw attention and ease interaction. Inside the studio is a class being projected on a screen EQUIPMENT OVERVIEW Wexer OnDemand kiosk (touch panel computer with Windows Embedded OS) o Player wall mount Display unit o Projector and motorized projection screen OR o Projector and fixed-frame projection screen OR o LED TV screen OR o LED TV video wall o Mount for display unit OPTIONAL EQUIPMENT Wexer sound system (purchased separately United States only) Stand for the player (used when wall mounting is not possible) Switching relay box (for advanced simultaneous operation of blinds, lights, fans, etc. Ask your Wexer sales representative for more information) 2 For example, a projector, TV or video-wall 3 A motorized projection screen is often installed in relation with a projector. It is most commonly operated by a 5-12V signal from the Wexer Player 4

6 OUTLETS AND CONDUIT Prior to installation, it is of key importance to establish power outlets and conduit for the following (fig. 4 next page) Wexer OnDemand Kiosk. We recommend using a recessed AC outlet to save space for the cord and plug - fig. 2 Projector or LED screen Motorized projector screen - if applicable. Outlet should be placed on the left-hand side, preferably behind the left speaker Relay box if applicable Speakers if active or part of the Wexer sound system (United States only) Due to the limited length of supplied AC cords, make sure to establish the power outlets as close to the equipment as possible. An Ethernet outlet providing Internet access should be established as close to the Wexer kiosk as possible. Alternatively, an Ethernet cable drawn from another network socket nearby could be prepared for Internet access. Fig. 2 recessed (clock) AC outlet Conduit is used for audio-, image- and RS-232 automation cables. Conduit tube with a diameter of 5 cm (2 ) should be sufficient to accommodate most cables, but please consider this with each install. PLACEMENT OF THE WEXER ONDEMAND KIOSK The kiosk should be mounted outside the studio, as close to the studio door as possible. Experience shows that it attracts attention, can bring new members into the studio, members can easily browse the system and it simply looks good. The player can be placed on any type of wall, except for glass walls. We recommend an installation height between meters/5 feet to the top of the player 4 (fig. 3). If your studio has glass walls only, it is possible to purchase a stand. Ask your Wexer sales representative for more information. Fig. 3 Ideal positioning of the Wexer Player 4 For installations within the United States, construction may require ADA (American Disabilities Act) compliance. If so, please mount accordingly; 1.22 meters/4 feet to the top of the player 5

7 Fig. 4 Example of outlets and conduits (this and more examples can be found in full size on page 14 and onward) - Outlet and conduit behind the OnDemand kiosk (illustrated as mounted outside of studio) - Outlet and conduit behind each speaker. The motorized screen is supplied from the outlet behind left speaker - Outlet and conduit near the projector in or above the ceiling 6

8 PLACEMENT OF VIDEO EQUIPMENT We recommend placing the projection screen/tv on the wall from which instructor-led classes are taught. The minimum distance from the floor to the bottom of the projection screen is recommended to be 1 meter/3.25 foot (fig. 5). Fig. 5 Ideal positioning of the projection screen The projector is ideally placed in the same height as the top of the screen (fig. 6). If the projector is placed higher, most projectors can correct keystone distortion by +/- 20% for perfect image adjustment to the screen. The projection distance is very important as the projected image must fit the screen edges nicely (fig. 7). Fig. 6 Ideal positioning of the projector Distance charts for projectors sourced as part of a Wexer projector package can be found appended to the back of this guide, but we strongly recommend to always refer to manufacturer documentation to determine the correct distance. Manufacturers own documentation is often supplied along with the projectors original packaging. It is also possible to use the distance calculator on This tool has proven to be accurate compared to a manufacturer's own documentation. To obtain a goodlooking result, make sure to adjust the projector for the image to fit the screen perfectly (fig. 7). Fig. 7 Correct projector distance along with zoom, focus and keystone settings will ensure a perfect fitting and good looking image 7

9 Common measurements to consider during installation A Floor to top of kiosk: 160 cm/5 feet (ADA regulations may apply within the United States) B Floor to bottom of screen: Minimum 100 cm/3 feet. Installations with large scale video-walls would not adhere to this due to the immersive experience C Projector lens to projection screen: Should always be determined by using the manufacturers documentation regarding throw distances. Alternatively, use the distance chart in the back of this guide or use the calculator on D Center of screen to center of speaker: Use this measurement to determine the best position of outlets and conduits for the speakers and projection screen 8

10 CABLING AND INSTALLATION DIAGRAMS Cabling and connection diagrams of the most common system setups are illustrated on this and the following pages. Full page versions of the diagrams can be found on page 19 and onwards. The most common setups are: Projector operated via RS-232 with a motorized projection screen operated via the player's 5-12V trigger Projector operated via RS-232 with a fixed frame projection screen LED display screen/video wall Projector operated via RS-232 with a motorized projection screen operated via the projectors 12V trigger All the above paired with the Wexer sound system (United States only) PROJECTOR + MOTORIZED PROJECTION SCREEN USING KIOSK 5-12V TRIGGER Consider note on page 2! Please note! Full-size example on page 19 We recommend using a recessed AC outlet behind the player to conserve space. See page 5 The Ethernet cable providing Internet to the kiosk must be connected to LAN1 The cable for projector RS-232 communication connects to COM1. The cable to trigger the motorized screen connects to COM3. Both connects using the included automation adapters. The cables going to both projector and screen must be regular Ethernet cables (type B) IMPORTANT: Consider note mentioned on page 2 regarding DVI cabling. VGA cabling is also possible 9

11 PROJECTOR + FIXED FRAME PROJECTION SCREEN Consider note on page 2! Please note! Full-size example on page 20 We recommend using a recessed AC outlet behind the player to conserve space. See page 5 The Ethernet cable providing Internet to the kiosk must be connected to LAN1 The cable for projector RS-232 communication connects to COM1 and connects using the included automation adapters. The cable going to the projector must be a regular Ethernet cable (type B) IMPORTANT: Consider note mentioned on page 2 regarding DVI cabling. VGA cabling is also possible 10

12 LED DISPLAY SCREEN/VIDEO WALL Consider note on page 2! Please note! Full-size example on page 21 We recommend using a recessed AC outlet behind the player to conserve space. See page 5 The Ethernet cable providing Internet to the kiosk must be connected to LAN1 The cable for TV/video-wall RS-232 communication connects to COM1 and connects using the included automation adapters. The cable going to the TV/video-wall must be a regular Ethernet cable (type B) A special DB9 > 3.5 mm mini jack serial adapter are required for some brands of screens, and will often be supplied in the packaging For video-walls: The type of serial extension cables required can vary between brands of screens. Some require a regular male/male 3.5 mm mini jack and others may require a regular 9-pin serial cable. Please always refer to the manufacturer's own documentation prior to installation to determine this IMPORTANT: Consider note mentioned on page 2 regarding DVI cabling. VGA cabling is also possible 11

13 PROJECTOR + MOTORIZED PROJECTION SCREEN USING PROJECTOR 12V TRIGGER Consider note on page 2! Please note! Full-size example on page 22 We recommend using a recessed AC outlet behind the player to conserve space. See page 5 The Ethernet cable providing Internet to the kiosk must be connected to LAN1 The cable for projector RS-232 communication connects to COM1 and connects using the included automation adapters. The cable going to the projector must be a regular Ethernet cable (type B) The projector 12V trigger connection type may vary between brands and is not included in regular shipments. Please determine and order the correct type of connector prior to installation. The connector shown here is only for illustration purposes IMPORTANT: Consider note mentioned on page 2 regarding DVI cabling. VGA cabling is also possible 12

14 WEXER SOUND SYSTEM (UNITED STATES ONLY) Please note! Full-size example on page 23 We recommend using a recessed AC outlet behind the speakers to conserve space. See page 5 13

15 APPENDIXES FULL PAGE OVERVIEWS AND DIAGRAMS From page 26 and onwards are full page versions of the room and cabling overviews and diagrams. The dotted lines on the room overview drawings illustrate which cables/wires should remain hidden when the installation is finished. Refer to the cabling overviews for specific cabling scenarios and automation adapter colors. The player is not mounted inside the studio but illustrated as visible through the wall. Our recommendation is to always mount the player outside the studio if possible. WEXER ONDEMAND PLAYER MEASUREMENTS The Wexer 21,5 model measures: 536 x 48 x 328 mm (21.1 x 1.9 x 12.9 ) WALL BRACKET INFORMATION The Wexer player mounts on a VESA 75x75 bracket and included in each standard shipment is a custom-made Wexer bracket made specifically for easy installation and a good looking final result. The Wexer bracket measures 415 x 180 x 50 mm (16.3 x 7.1 x 2 ). More information can be acquired by contacting your Wexer sales representative. PROJECTOR DISTANCE CHART Projectors Screen sizes and recommended mounting distance ranges NEC M363W NEC P452W NEC PA571W-13ZL

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25 RS-232 AUTOMATION ADAPTERS GUIDE The Wexer Virtual system can operate most projectors, TV s, motorized screens and other hardware (relay boxes, DMX-controllers, etc.) using RS-232 communication. A low voltage signal is used for most motorized screens. To ease installation, all cabling is done with regular Cat 5e/6 (Ethernet) cables, and adapters are attached in each end of the cables. This kit contains the necessary adapters needed to operate a regular Wexer Virtual installation consisting of a projector or TV (operating via RS-232) and a motorized screen (operating via low voltage signal). ADAPTERS OVERVIEW ORANGE ADAPTER o Used to control projector/tv o Always used together with a 7 RJ50 > DB-9 adapter 15 (fig. 1 - RJ50 part is inserted into Wexer Player) o Plugs into COM1 1 PURPLE ADAPTER o Used to control majority of projectors/tv s 2 o Plugs into projector/tv RS-232 port 3 RED ADAPTER o Is always used together with a 7 RJ50 > DB-9 adapter 1 (RJ50 part is inserted into Wexer Player) o Plugs into COM3 1 o Please note! The output voltage may not be sufficient to trigger some brands of screens. Please investigate beforehand what the operating voltages are for the screen your are considering. DB-9 male/male adapter o Use if projector/tv RS-232 plug is also female SPARE ADAPTER 4 o Use if needed Fig. 1 The 7 RJ50 > DB-9 adapter. For Wexer OnDemand units only 1 The Wexer Virtual Basic Player has different connections than the OnDemand Player. Refer to the Basic Player section for exceptions and changes 2 There are some exceptions to this. Refer to the Projector/TV exceptions for more information 3 A special DB9 > 3.5 mm mini jack serial adapter is required for some brands of screens and will often be supplied in the packaging 4 Pinouts for the spare adapter can be found in the section Adapter pinouts 24

26 BASIC PLAYER EXCEPTIONS Please note the following exceptions in place for the Basic player The 7 RJ50 > DB-9 adapters are not used The ORANGE adapter plugs into COM2 The RED adapter plugs into COM1 PROJECTOR/TV EXCEPTIONS The following brands of projectors and TV s are known to require an ORANGE adapter in both ends to ensure proper communication. Refer to the section below for instructions of how to assemble the spare adapter accordingly. Panasonic ASK Proxima ADAPTER PINOUTS Refer to the following chart to correctly pinout the spare adapter if needed Replacement for the ORANGE adapter 1. Separate wires yellow, peach and green 2. Cut all remaining 3. Insert wires firmly listen for a click Yellow > pin 2 Peach > pin 3 Green > pin 5 4. Press connector and housing together Replacement for the PURPLE adapter 1. Separate wires yellow, peach and green 2. Cut all remaining 3. Insert wires firmly listen for a click Peach > pin 2 Yellow > pin 3 Green > pin 5 4. Press connector and housing together Replacement for the RED adapter 1. Separate wires blue and grey 2. Cut all remaining 3. Insert wires firmly listen for a click Blue > pin 5 Grey > pin 7 4. Press connector and housing together 25

27 Standard setup example 26

28 Standard setup example illustrated with outlets, conduit and wiring 27

29 Video-wall setup example 28

30 Single large TV illustrated with basic wiring 29

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36 London New York Denmark helpcenter.wexer.com 35