Dealer Training Test. Winegard Dealer Training

Transcription

1 Dealer Training Test Winegard Dealer Training Test 105

2 General Information 1. Most RV wiring uses two types of coax cable, RG-59 and RG-6. Which type of coax cable should be used for satellite applications? a. RG-59 b. RG-6 2. When installing an F-connector, the recommended type of connector is a connector. a. compression b. crimp c. twist-on d. both a & b 3. The best place to get power for an in-motion dome is the. Select the two possible answers: a. converter b. inverter c. battery, fused at the battery d. filtered power supply 4. To receive proper satellite signal and avoid obstructions, check for potential blockages in the. a. North b. East c. South d. West 5. What is the name of the device in a satellite system that receives, converts, and amplifies the signal to travel to the receiver via coax cable? a. reflector b. LNB c. dish d. electronics 106 General Information Test

3 General Information Test 6. Due to the nature of spot beams, may not be available throughout the entire country. a. local channels b. weather channels c. movie channels d. PPV channels 7. True or False. With an automatic satellite dish, there is no need to make sure that the unit is level. 8. DVR receivers are not designed for an RV environment and could fail if exposed to excessive. a. heat b. vibration c. shock d. any of the above 9. If using a new DIRECTV H25 receiver, the satellite system requires technology. a. DVB b. GPS c. SWM d. DVR 10. True or False. The SWM switch will enable DIRECTV SWM capable receivers to be used with all non-swm Winegard satellite systems. General Information Test107

4 TRAV LER Antenna Test 1. In choosing a location for the TRAV LER antenna, it is important to do which of the following? a. Keep in mind where cables will need to be routed. b. Find a flat area on the roof to mount the base. c. Determine an area that is clear of obstructions. d. All of the above 2. True or False. The TRAV LER antenna must be mounted on or parallel to the centerline of the RV, stowing towards the rear of the RV. 3. True or False. Obstructions taller than eleven inches must be located at least thirty-three feet from the center of the turret. 4. True or False. The TRAV LER antenna can be mounted next to an obstruction between 6" - 10" tall (depending on the model) as long as the obstruction does not interfere with how the unit stows. 5. To properly install the TRAV LER antenna, first place the unit on the roof and then. a. screw the unit down to the roof b. install the reflector c. mark the mounting location on the roof, and run a continuous 3 / 8 bead of caulk where the mounting ring will be located d. remove the LNB to keep it out of the way 6. True or False. The TRAV LER antenna control cable can be cut and spliced to eliminate excess cable length. 108 TRAV LER Antenna Test

5 TRAV LER Antenna Test 7. True or False. The TRAV LER DIRECTV SWM Slimline antenna only uses the power inserter if multiple receivers are used. 8. True or False. Even without coax cables connected to the antenna, the TRAV LER antenna can find satellites. 9. After installation is complete but before the user is able to watch all channels, it may be necessary to. a. connect a laptop to the interface box for a software download b. make sure the satellite receiver is set up properly c. manually point the dish d. set your region 10. True or False. The interface box display not lit up ensures that the antenna is properly stowed. TRAV LER Antenna Test109

6 Dome Antenna Test 1. Painting the dome is not recommended. 2. In order for some roof-mounted dome antennas to lock onto the primary satellite,. a. the receiver must be set up to toggle b. the dip switches must be set correctly c. the satellite must be positioned over the stops d. the RV must be moving at a speed of 10 mph or greater 3. True or False. If a customer is using a DVR with a roof-mounted dome antenna, a splitter must be used to connect the multiple inputs. 4. True or False. Excluding Pathway X1 and DISH Playmaker antennas, if the antenna does not move when powered on, the most likely cause is a bad coax cable. 5. Roof-mounted dome antennas use to identify the satellites. a. DVB technology b. SWM technology c. MP3 technology d. IDU technology 6. Excluding Pathway X1 and DISH Playmaker antennas, what is the proper Check Switch installation for DISH systems? a. SW21 b. SW64 c. DPP1K.2 d. DP TWIN 110 Roof-Mounted Dome Antenna Test

7 Dome Antenna Test 7. For a roof-mounted dome antenna to receive DIRECTV high definition channels,. a. the receiver must be set up properly b. the dip switches must be set properly c. GPS must be used d. None of the above roof-mounted dome satellite antennas cannot receive DIRECTV HD channels 8. True or False. To toggle a roof-mounted dome antenna, the customer must press the Satellite Select switch. 9. To exit standby mode and resume tracking, an in-motion RoadTrip antenna must. a. be turned on and turned back off b. move at a speed of at least 10 mph c. face South d. toggle to a different satellite 10. What is the most likely issue if the roof-mounted dome antenna appears to be on signal and is pointing south? a. There is no 12 VDC power to the electronics. b. A limit switch is broken. c. The GPS antenna is bad. d. The receiver is not properly configured. 11. If the customer is not getting all of their TV channels,. a. they forgot to set the region b. the coax receiver to the dome is suspect or a splitter is in the line c. the receiver is not set up correctly for a dome d. they have moved out of the viewing area of those channels Note: More than one possible answer Roof-Mounted Dome Antenna Test111

8 OTA Antenna Test 1. What does over-the-air (OTA) programming offer customers? a. Free TV b. Multi-casted channels for more local programming than satellite c. Uncompressed HD for the best local channel picture quality d. All of the above 2. True or False. The RoadStar antenna head should not be snapped onto the pedestal until after the pedestal has been mounted on the roof. 3. True or False. Since the Rayzar antenna is very small, channels will not be as clear. 4. True or False. The Wingman antenna can boost UHF reception up to 100%. 5. With only one coax coming from the TV antenna, all of the televisions in the RV must watch the same local TV station. 112 OTA Antenna Test

9 OTA Antenna Test 6. What is the recommended installation for a Rayzar z1 replacement head? a. Using the existing antenna s boom without modification b. Using the existing antenna s boom with modification c. Trimming the elevation tubes to 16" high 7. If the antenna leaks and water only drips from the hex shaft, this indicates. a. the leak is at the coax connection b. the leak is from the base of the gear housing c. the rubber quad ring on the worm shaft should be replaced d. the gears should be changed 8. If the antenna is difficult to raise, lower, or rotate,. a. just crank harder it is getting old b. replace the gears c. spray WD-40 on the gears d. spray a silicone lubricant on the elevating gear and around the edge of the housing 9. The SensarPro signal meter will. a. help a customer point the Sensar antenna accurately to receive the most channels b. send 12 V to the antenna to power the amplifier in the antenna head c. amplify or attenuate the signal going to the TVs d. all of the above OTA Antenna Test113

10 OTA Antenna Test When installing the Rayzar Automatic the max length of coax from antenna to the wall plate is? a. 10 feet b. 20 feet c. 30 feet d. 40 feet 11. A splitter may not be used on the out to TV port. 12. You should run a new channel scan a. every time you turn it on. b. if you switch inputs from TO to SAT and back. c. if you moved to a new location. d. when you wish to watch cable channels. 13. When you hold the search button for 2 seconds it will a. turn on high power. b. clear previous search. c. switch to satellite. d. turn on manual control. 14. If the read out displays HS you have a. hidden the signal meter. b. hit the rotational limit. c. to unplug the system. d. to hold the on/off button for 5 seconds. 114 OTA Antenna Test

11 OTA Antenna Test 15. Red LED S on the Rayzar Automatic indicate a. no signal. b. high voltage. c. no antenna connection. d. Other channels locations. 16. The Rayzar Automatic antenna can a. auto-find the satallite. b. auto-program the TV s. c. auto-find off-air channels. d. Auto display the guide. 17. The coax port on the dome should point a. to the front of the RV. b. to either side of the RV. c. to the rear of the RV. d. Any direction is acceptable. OTA Antenna Test115

12 WiFi Antenna Test 1. What if I forgot my password? a. Call your dealer or Winegard b. Press ctrl and Alt and Del at the same time. c. Press the reset button on the box for 5 seconds. d. Unplug it then wait 1 minute and plug it back in. 2. I see limited WiFi on my device. a. The WiFi you re connected to is not connected to the internet b. Try rebooting your computer. c. You used the wrong password. d. Check for proper AC. Voltage to the unit. 3. I haven t moved and it worked here yesterday. a. Clear your browsers cache or history and try again b. Did you connect to a different source today? Example: Campground 1 yesterday and Campground 3 today? d. Reboot the inside box and the computer. 4. I have issues, help me. a. Reset the indoor unit, wait 3-4 minutes and try again b. Check for updates and apply them if possible. c. Empty or clear your browsers cache or history and try logging in again. d. Be sure that you are connected to your Winegard ConnecT and not something else. e. All of the above. 5. I had great internet speed but not now. a. Rain and more people using the internet affect your speed. Also distance from the source b. Time for a new one. c. Have the campground reboot their wifi system. d. Turn your satellite system off as you are using up all the bandwidth using both at the same time. 116 Winegard ConnecT Antenna Test

13 Technician Information General Information Training Information Training Date: / / (Month/Day/Year) Training Location: Technician Information Name: Have you taken a Winegard training course previously? Yes No Dealership Information Dealership Name: Street Address: City: State: Zip: Phone: - - Fax: Web Site: Dealer Number (if already assigned): Winegard Communication Consent If you would like to receive s from Winegard Company including information on new products and technical updates, please provide your below. [Print full name] [Signature] [Title and name of entity] [ ] Check to confirm you wish to receive updates from Winegard Company. If you have received this booklet and wish to mail in this general information application and consent form along with the tests, please send them to the following address: Attn: Marketing Dept. Winegard Company 2736 Mt Pleasant St. Burlington, IA If you send it via or fax, please convert to PDF. Technician Information117

14 Winegard Company 3000 Kirkwood Street Burlington, IA Fax Printed in U.S.A Winegard Company REV11-18 Winegard, ConnecT, RoadTrip, Mission, Sensar, SensarPro, Wingman, TRAV LER, Carryout, Pathway and Rayzar are registered trademarks of Winegard Company. RoadStar is a trademark of Winegard Company. DIRECTV is a registered trademark of DIRECTV, LLC. DISH is a registered trademark of DISH Network L.L.C. Bell TV is a trademark of Bell Canada, Inc. Shaw Direct is a trademark of Shaw Satellite G.P. All network and programming trademarks and service marks are the property of their respective owners and not affiliated with Winegard Company. Disclaimer: Although every effort has been made to ensure that the information in this document is correct and complete, no company shall be held liable for any errors or omissions in this document. Information provided was accurate at time of printing.