DSK Bank in the Cloud Our Core on IBM Cloud. Bled. Ivaylo Alexandrov IBM SEE Services. Think Bled / DOC ID / Month 11, 2018 / 2018 IBM Corporation

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1 DSK Bank in the Cloud Our Core on IBM Cloud Bled Ivaylo Alexandrov IBM SEE Services

2 Agenda About Bank DSK 04 About IBM Z Cloud 06 Cloud. What do you expect? 04 Challenges before Go Live 05 DSK Goals 06 Project Timeline 08 One Year Later 10 Media Coverage 15 2

3 Walk/Run around Bled 6 KM TRUST 3

About DSK Bank DSK Bank is the oldest bank in Bulgaria and the market leader in retail and private banking, with an established presence in the Corporate and SME segment.

Disposing of the largest branch network in Bulgaria, the bank has an incomparable service-provision infrastructure, it is well acquainted with the local potential and offers high level of

4 About DSK Bank DSK Bank is the oldest bank in Bulgaria and the market leader in retail and private banking, with an established presence in the Corporate and SME segment. Since 2003 it has been part of OTP Group, headquartered in Hungary. Servicing some three million customers, DSK Bank practically reaches every Bulgarian family. Disposing of the largest branch network in Bulgaria, the bank has an incomparable service-provision infrastructure, it is well acquainted with the local potential and offers high level of servicing through individual approach and full range of bank products and services, which are tailor made to the needs of all customer segments. Text or image Text or image Lorem ipsum dolor sit amet, consectetur adipiscing elit. IMG Source: DSK Bank web site 4

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6 You are in the Cloud. What do you expect? +or - Latency Application Performance User experience Communication with other systems 6

7 Those are only challenges LJUBLIANA 7

8 Challenges before Go Live: Issue Action Status Impact of latency between Sofia and Vienna is unacceptable Optimization of latency impact causes delay for cutover Both lines unavailability Change applications which cause high latency Optimize architecture to reduce impact of latency Plan new date for cutover to 29/1/2017 Plan for countermeasures is being prepared including, Short terms: - Root cause found and fixed expected stable lines - Improved communication and ticket system integration Long term : Third Line Establishment to be evaluated what are prerequisites will take two months to establish 8

DSK Head of Operations: To improve the performance of our bank systems To serve equally well different generations and clients - from millennials, through elderly generation and to small and big

9 DSK Head of Operations: To improve the performance of our bank systems To serve equally well different generations and clients - from millennials, through elderly generation and to small and big enterprises To provide security for our customer s data To reduce unnecessary spending To handle big workloads efficiently Source: Niki Shalamanov Head of Operative Maintenance DSK, article SEE Blog, 9

10 DSK CIO: I look ten years ahead and don t see much mainframe resources around. This project will secure our future. Psychology - Leapfrog innovation Source: Yuriy Genov CIO DSK 10

11 Project Timeline 11

12 The Solution DC view 12

13 Tough but worth it! Benefits continue to appear for years later. Annapurna Circuit 267 KM IMG Source: Bookmundi website

14 One Year After +15%Faster banking system and mobile application 14

15 One Year After 20% Annual Savings 15

16 One Year After % Tech Refresh 16

17 One Year After % Stability 17

18 What is next: Expansion - VMWare in the Cloud - DSK Bank acquires Societe General Bank in Bulgaria 18

19 Who was your Remote in the 80s? Do it Smart! Honey, please switch the tv channel! IBM, we would like to change baseline with 30%! 19

20 Media Coverage: International coverage bankingtech.com, 13/03/2017, DSK Bank moves core and digital banking ops to IBM Cloud - nasdaq.com, 10/03/2017, IBM Cloud Solutions to Support DSK Bank's Operations - infotechlead.com, 13/03/2017, How IBM is assisting DSK Bank to make 20% savings - hostingjournalist.com, 10/03/2017, Bulgarian DSK Bank Completes Migration to IBM s Cloud Infrastructure - zacks.com, 10/03/2017, IBM Cloud Solutions to Support DSK Bank's Operations - finance.yahoo.com, 10/03/2017, IBM Cloud Solutions to support DSK - abcbourse.com, 10/03/2017, IBM: achève la migration cloud du bulgare DSK - fox34.com, 10/07/2017, DSK Bank Turns to IBM Cloud to Improve Banking Experience for Customers - votreargent.lexpress.fr, 10/03/2017, IBM: achève la migration cloud du bulgare DSK - infotechlead.com, 13/03/2017, How IBM is assisting DSK Bank to make 20% savings - MqF bloomberg.com, 10/03/2017, IBM and DSK Bank Complete the Migration of DSK's Banking Operations to IBM's Datacenters - finextra.com, 10/07/2017, DSK Bank migrates core platform to IBM Cloud - cronicaglobal.elespanol.com, 11/03/2017, DSK Bank recurre a IBM Cloud para mejorar la experiencia de sus clients - senecaglobe.com, 13/03/2017, IBM Declares Completes Migration Of Dsk s Banking Operations to Its Datacenters- Alere (ALR), Halcon Resources (HK) - thestreet.com, 10/03/2017, DSK Bank Turns To IBM Cloud To Improve Banking Experience For Customers - etfchannel.com, 10/03/2017, DSK Bank Turns to IBM Cloud to Improve Banking Experience for Customers - hitechdays.com, 09/03/2017, DSK Bank Turns To IBM Cloud To Improve Banking Experience For Customers - SEE coverage Bulgaria, profit.bg, 13/03/2017, DSK Bank chooses IBM Cloud - Bulgaria, computerworld.bg, 10/03/2017, The information system of DSK Bank is already in the cloud - Bulgaria, banker.bg, 16/03/2017, Bulgaria s DSK migrates banking operations to IBM Cloud, sees up to 20% annual savings - SEE, 10/03/17, Bulgaria s DSK migrates banking operations to IBM Cloud, sees up to 20% annual savings - SEE, DSK Bank Chooses IBM Cloud for Core Banking Systems, Expects up to 20% of Annual Recurring Savings - Croatia, Ictbusiness.info, 10/03/17, DSK Bank migrated to IBM cloud and plans savings of 20 percent - Hungary, computerworld.hu, 16/03/2017, The bank moves to the cloud Hungary, technokrata.hu, 17/03/2017, Bulgarian DSK Bank moves to IBM s cloud in order to increase its clients satisfaction Hungary, ITextreme.hu, 16/03/2017, Bulgarian DSK Bank moves to IBM s cloud in order to increase its clients satisfaction Hungary, mixonline.hu, 16/03/2017, OTP-DSK moves to the cloud Romania, , clubitc.ro, DSK Bank turns to IBM Cloud to improve banking experience for customers - Romania, , agora.ro, DSK Bank turns to IBM Cloud - Romania, , efinance.ro, DSK Bank turns to IBM Cloud to improve banking experience for customers - Romania, , piatafinanciara.ro, DSK Bank turns to IBM Cloud to improve customers experience - Romania, , ziarelive.ro, DSK Bank turns to IBM Cloud to improve banking experience for customers - Social Media Bulgaria, Facebook page, Seenews, 10/03/2017, Bulgaria s DSK migrates banking operations to IBM Cloud, sees up to 20% annual savings - Bulgaria, Facebook page, Computerworld Bulgaria, 10/03/2017, The information system of DSK Bank is already in the cloud

21 Thank you Ivaylo Alexandrov IBM SEE Services ibm.com 21

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