Product & Services Informations

Transcription

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2 Product & Services Information s Product & Services Informations Most Beautiful Arabic & International Channels Without Freezing or Cracking with High Resolution Voice and Picture. Best Arabic IPTV Channels Packages for Arabic Family. Change Your Old Device That Not Works Well with Newest OTT Device Made by NEMO Technology. Sport, Movies, Toon & Arabic Series TV Channels Packages. Fully Support Team by English & Arabic Language. Enjoy the Newest Technologies. Watch and Enjoy IPTV Channels Without Monthly Payments. Built-In YouTube For Full Screen Videos Through Your TV. Newest Arabic And Western Movies Directly from Our Servers. Surf the IPTV Channels Fast Without Cracking or Delay, NEMO OTT Use Newest Technologies for Buffering & Re-buffering To Reduce the Time for Loading Your Favorite Channels. US1

3 Notice Notice Thanks, you for purchasing a NEMO product. Please read this user s manual carefully to be able to safely install, use and maintain the product at maximum performance, Keep this user s manual next to your product for future reference. The information in this user s manual is subject to change without prior notice. Copyright (Copyright 2017 NEMO Corporation) Not to be copied, used, or translated in part or whole without NEMO s prior Consent in writing except approval of ownership of copyright and copyright law. Meaning of Symbols To reduce the risk of electric shock, do not remove cover (or back). No user serviceable parts inside. Refer servicing to qualified service personnel. This symbol indicates dangerous voltage inside the product that presents a risk of electric shock or personal injury. This symbol indicates important instructions accompanying the product, or check the website: Warnings, Cautions and Notes Throughout this manual, pay special attention to the following marks that indicate hazardous situations. Warning Indicates a hazardous situation which could result in serious injury. Caution Indicates a situation which could damage the equipment or other apparatus. Note Indicates additional information to make the user aware of possible problems and information of importance to help understand, install, use, and maintain the device. Warranty The warranty does not cover parts which may become defective due to misuse of the information contained in this manual. US2

4 For Your Safety WEEE Instructions This product should not be disposed with other household wastes at the end of its working life. Please separate this from other types of wastes and recycle it responsibly to promote the sustainable reuse of material resources. This will prevent possible harm to the environment or human health from uncontrolled waste disposal. 1. Domestic users: Please contact either the retailer where you purchased this product or their local government office for details of where and how they can take this item for environmentally safe recycling. 2. Business users: Contact your supplier and check the terms and conditions of the purchase contract. This product should not be mixed with other commercial wastes for disposal. 3. Trademarks A trade mark of High Definition broadcast signal from the HD-Out port of the device. To introduce the High Speed of Built-in Device Central Processing Unit. 2.0 High Speed Universal Serial Bus port for external USB Disk and H.D.D. Disks. Live TV through internet protocol service. Sign of Built-in Wireless Networks Device. This item incorporates copy protection technology that is protected by U.S. patents and other intellectual property rights of NEMO Corporation. Reverse engineering and disassembly are prohibited. Note: The serial number is located on the bottom of this product. US3

5 For Your Safety Safety Instructions 1. POWER SUPPLY Operate this product only from the type of power supply shown on the marking label. If you do not know the type of power supplied to your home, contact your local power company. Disconnect the power supply before you start any maintenance or installation procedures. 2. OVERLOADING Make sure that the wall outlet, extension cord and adapter have a sufficient power rating for the appliance. If not, this can cause an electric shock or fire. 3. LIQUID Do not expose this product to liquids. Do not put objects filled with liquid on the product. 4. CLEANING Disconnect the product from the wall outlet before you clean it. Use a moist cloth to clean the product. Do not use solvents. Wipe the surface gently with a soft cloth as it may get scratched. 5. VENTILATION Make sure that the slots on top of the product are not blocked. It is necessary to have a sufficient airflow into the unit. Do not put electronic equipment on the product. Do not put objects on the product. This will block the ventilation or cause damage to the surface. Maintain a minimum distance of 10cm around the product for sufficient ventilation. 6. ATTACHMENTS Do not use any unsupported attachments as these may be hazardous or cause damage to the product. 7. LIGHTNING, STORM OR NOT IN USE Unplug the product from the wall outlet and disconnect it during a thunderstorm or when left unattended and unused for long periods of time. This will prevent damage to the unit due to lightning and power-surges. 8. EXTRANEOUS OBJECTS Do not insert anything through the openings in the unit, where they can touch dangerous voltage points or damage parts. US4

6 For Your Safety Safety Instructions 9. REPLACEMENT OF PARTS When replacement of parts is required, be sure the service technician uses replacement parts specified by the manufacturer or those that have the same characteristics as the original part. Unauthorized substitution may result in additional damage to the unit. 10. CONNECTION TO THE INTERNET Disconnect the power supply before you connect or disconnect the cable from the Internet Router. If not, this can cause damage to the unit. 11. CONNECTION TO THE TV Disconnect the power supply before you connect or disconnect the cable from the TV. If not, this can cause damage to the TV. 12. LOCATION Place the product indoors to avoid exposure to lightning, rain, or sun. Do not place it near a radiator or heat register. Keep at least 10 cm clearance from any other appliances susceptible to electromagnetic influences, as a TV or a VCR. If you place the product on a rack or a bookcase, make sure that there is adequate ventilation and that you have followed the manufacturer s instructions for mounting. Do not place the product on an unstable surface where it can fall. A falling product can cause serious injury to a personnel and serious damage to the appliance. 13. ENVIRONMENT Attention should be drawn to the environmental aspects of battery disposal. Care is required for the use of this apparatus in tropical and/or moderate climates. US5

7 For Your Safety Cautions and Warnings 1. TO AVOID DAMAGE OF THE POWER ADAPTOR Do not modify or process the power cord or plug arbitrarily. Do not bend or twist the power cord. Make sure to disconnect the power cord while you hold the plug. Keep heating appliances as far from the power cord to prevent the cover vinyl from melting. The mains plug, as a disconnection device, shall remain readily accessible by the user. All-pole main switch shall remain readily operable. (For products with power switch) 2. TO AVOID ELECTRICAL SHOCK Do not open the main body. Do not insert metal or inflammable objects inside the product. Do not touch the power plug with wet hands. Disconnect the power cord in case of lightning. Unplug the power cable before you install the antenna cable. 3. TO AVOID DAMAGE OF PRODUCT Do not use the product when it is out of order. If you continue to use the product when defective, this may cause serious damage. Make sure to contact the customer service center if the product is out of order. Do not insert metal or alien substance into the slots for the modules or Smartcards. It may cause damage to the product and reduce its life span. Do not overly pile objects on the product. It may cause cracks, deformation, and discoloration. US6

8 Contents & Details Contents & Details Information 1 Warning 2 WEEE Instructions 3 Safety Instructions 4 Safety Instructions 5 Cautions & Warnings 6 Contents 7 Accessories 8 Front Panel 9 Rear Panel 10 Remote Control Unit 11 Connecting To TV 12 Connecting to Network 13 Connecting to Network 14 Main Menu 15 Preference 16 Display Setting 17 Display Setting 18 Upgrade 19 System Information 20 Network Setting (Wired) 21 Network Setting (Wireless) 22 Network Setting (3G) 23 Factory Reset 24 Internet TV (IPTV) 25 Internet TV (IPTV) 26 Internet TV (IPTV) 27 Internet TV (IPTV) 28 Video on Demand (VOD) 29 Applications (APPS) 30 Applications (APPS) 31 Multimedia Player (MEDIA) 32 Internet Live Radio (RADIO) 33 Internet Short Videos (PORTAL) 34 Internet Short Videos (PORTAL) 35 Specification 36 Trouble Shooting 37 Trouble Shooting 38 Frequently Asked Questions (FAQ) 39 Glossary 40 Technical Support 41 US7

9 Accessories Accessories What s Included User s Manual Quick Guide Remote Control Unit Power Cable Product Wi-Fi Antenna HD Cable US8

10 Product Details Front Note: The image may differ from the actual product FRONT PANEL 1 STANDBY: Switches Between Operations and Standby Modes 2 WHITE LOGO: To Show The Power Activity In The Device. 3 4 DIGIT LED: Display the Channels Numbers and Clock. 4 RED INDICATOR: Power Standby Red Light. 5 VOL -/+: To Control Audio Volume. 6 ONLINE: An Indicator to Show the Device When Connected to Internet. 7 CH / : For Switches TV Channels and Change the Menu Lists. US9

11 Product Details Rear Note: The image may differ from the actual product REAR PANEL 1 Wi-Fi: The Port of Wi-Fi Antenna to Receive Internet Wireless Networks. 2 ETHERNET: Connect the Ethernet Cable to Internet Router (Highly Recommended). 3 HD Output: Use an HD Cable to Connect High Definition TV. 4 S/PDIF: To Connect the Digital Home Audio System. 5 AV: Use an RCA Cable to Connect Standard Definition TV Not Recommended. 6 USB: For Playing Media Files Through External USB Drive and External H.D.D. 7 RESET: Reset All System and Settings into Factory Setting Press 5 Second to Reset. 8 POWER: To Connect the AC Power Cord. US10

12 Remote Control Unit Remote Control Unit POWER Switched Between Operations and Standby Modes MUTE Mutes Audio MEDIA To Play Music, Video, Photos from External USB Disk SETTING Control Device System Settings GOTO Shift and Play the Movies on Requested Time STOP Stop the Music and Movies PLAY Play the Music and Movies REC Recorder Mode FW Fast Forward in the Playing Movies PAUSE Pause Movies RW Fast Reward in the Playing Movies MY APPS Goes to Built-In APPS Page MOVIES To Display the Video on Demand ARRWOS Change the Volume, Channels, And Between Menu Pages OK Select the Menu or Confirms EXIT Exit All On-Screen Display (OSD) Screens RECALL Returns to The Previous Channel or The Previous Screen CH / Changes the Channels or Pages VOL -/+ VOL -/+ HOME Displays the HOME Menu IPTV Internet TV (Live TV) A/B/C/D For Interactive Applications NUMERIC (0 ~ 9) FAV Displays the Favorite Channels List INFO Disvplays the Information s IMPORTANT NOTICE The batteries are 2 x AAA type, 1,5VDC. Do not mix different types of batteries or new and old batteries. Do not use rechargeable batteries, to avoid any risk of explosion, observe polarities inside the battery compartment. Replace only with the type of batteries specified above. Do not subject to excess heat such as SUN and Fire, do not recharge them. If you are not using the remote control for a long period, remove the batteries. Please respect the environment and prevailing regulations! Batteries must be collected separately from other refuse! Before you dispose of batteries. INSERTING BATTERIES Inserting the Batteries Matching the Plus (+) And Minus (-) At Each End. US11

13 Connecting the TV Connecting the TV Using an HD Cable (Highly Recommended) Connect the HD Cable (Included in the Box) into HD-Out port on the device and on the TV HD-IN port. Be sure to select the correct HD source on TV (HD 1/2/3). HDMI Cable Optional: Start the device and press HOME on remote control unit and go to SETTINGS > DISPLAY SETTING > VIDEO RESOULTION and select the highest output video signal resolution for best TV picture as follows: (USA 1080p_60HZ / Middle East 1080p_50HZ). Using an RCA Cable (Normal Resolution NOT Recommended) Connect the RCA Cable into AV port on the device and the TV AV-in port (Behind the TV). Be sure to connect the correct colors on the TV AV port (Yellow-Video Source / White - Left Audio / Red Right Audio). Select the correct AV-IN on TV (Check the AV Port connected with the device). Using an RCA cable provides a lower resolution because the HD signal can t be received in full resolution. US12

14 Connecting the Network Connecting the Network Connect to the LAN (Highly Recommended) Use the Ethernet Cable to connect the product to the LAN Router. Select the settings of the Wired Networks as following press HOME on RCU and go tosettings > Network Settings > Link Type (Wire Network) then press Exit to save the settings. NEMO Highly recommended to connect the device through Ethernet cable to get high speed internet and best performance on Internet TV (IPTV) and other functions on the device. Connect to the ((Wi-Fi)) Wireless LAN (NOT Recommended) Be sure the (Wi-Fi) wireless network service available in the home with speed at least 5.0 MB/s Be sure to connect the WiFi antenna (Included with the device) into Antenna Port in the rear panel Set the settings of the Wireless Networks as following press HOME on RCU and go to Settings > Network Settings > Link Type (Wireless Network) then press Exit to save the settings. Go to IP Setting and wait few seconds to show network list then select your network by press ok on it. Enter the Wireless Key and select Auto Link for auto connect into wireless network, wait few seconds till the message show (Network Connection Success). NEMO NOT Recommended to connect the device through Wi-Fi due the low traffic data speed on Wi-Fi. US13

15 Connecting the Network Connecting the Network Wi-Fi Network Status Press RED (A) button on RCU to refresh Wireless Network list. US14

16 Main Menu Information Main Menu Information NEMO Contents 7 main lists System Settings (SETTINGS) Edit and set the settings of the device. Watch live TV (IPTV) To watch live television through internet. Video on Demand (VOD) For watch newest movies and TV shows. Applications (APPS) Contents the My Apps supported by the device. Multimedia Player (MEDIA) Play music, videos and photos through external USB Disk or external USB H.D.D. Listen Internet Radio (RADIO) Listen Live Radio through internet service Network Media Portal (PORTAL) Watch short videos through built-in apps on the device. US15

17 Settings Settings Press HOME button from RCU Settings- Preference Menu Language To select preferred menu language for user from supported languages (English, French, Arabic etc.). OSD Transparency To set the menu lists transparent on the TV. Auto Standby You can set time to the product powers off for power saving mode. US16

18 Settings Press HOME button from RCU Settings - Display Setting Contrast / Brightness / Saturation / HUE To set the picture signal settings from the product into TV. SPDIF To set the digital audio settings into home theater. Aspect Ratio To set the picture size shows on TV (16:9 / 4:3 / Full Screen/Auto.) US17

19 Settings Press HOME button from RCU Settings - Display Setting Video Resolution To set the HD video resolution from product to TV. USA: 1080i-60 MEA & EUROPE: 1080p-60 HDMI Color Space To select the color space of HDMI (XV Color, RGB, etc.). HDMI Deep Color Set the deep color of HD video signal from product. Note To get best video signal select the highest HD output resolution settings for your region (USA 1080p_60HZ / Middle East & another regions 1080p_50HZ), Be sure your TV Support the highest resolution. US18

20 Settings Press HOME button from RCU Settings - Upgrade Online Upgrade To get newest software through internet, download and update the software automatically. After the software data show s press RED (A) from RCU to start the upgrade process USB Upgrade Add NEMO-SW.bin into formatted USB Disk and connect into USB Port on the device, wait few seconds to read the data of the USB Disk, go to HOME Settings USB Upgrade and select the software to update. NOTE: The Electricity Power must NOT power off during update process, disconnect the electric power during update process it will cause series damages into main central flash unit. US19

21 Settings Press HOME button from RCU Settings - System Information System information To show the data and details Hardware / Software / Mac. Address and details of the product support. US20

22 Settings Press HOME button from RCU Settings - Network Setting (Wired Link) Connect to Internet Through LAN 1. Use the Ethernet Cable to connect the product into Internet Router in your home. 2. Set the settings of LAN Network (Press HOME from RCU > Settings > Network Setting > Link Type > Wire Network) 3. Press OK on Wired LAN to save the Settings. 4. NEMO recommends the connection over a wired LAN for better performance. US21

23 Settings Press HOME button from RCU Settings - Network Setting (Wireless Link) Connect to Internet Through Wi-Fi 1. Connect the Wi-Fi Antenna (Included with the device) into WiFi port in the rear panel. 2. Be sure the Wireless Network Service Available in your home. 3. Set the settings of the Wireless Networks as following press HOME on RCU and go to 4. Settings > Network Settings > Link Type (Wireless Network) then press Exit to save the settings. 5. Go to IP Setting and wait few seconds to show network list, select your network by press ok on it. 6. Enter the Wireless Key select OK on Auto Link for auto connect to wireless network, wait few seconds till message show (Network Connection Success). 7. NEMO NOT Recommended to connect through Wi-Fi due the low traffic data speed on Wi-Fi. Wi-Fi Network Status Press RED (A) button on RCU to refresh Wireless Network list. Note Wi-Fi Router must be not more than 10 Meters from Product. Using Wi-Fi Network provide less and unstable internet to product, NEMO Highly recommended the connection through Ethernet for best internet performance US22

24 Settings Press HOME button from RCU Settings - Network Setting (Wireless Link) Add Manual Wi-Fi Network 1. Press GREEN (B) to add manual hidden wireless networks. 2. Set the settings of hidden network, Network Name, Network Type, Network Encryption, Password. 3. After enter all data of the network press Link to save the settings. Connect to internet through 3G Service 1. Be sure the 3G service cover your area, Contact your mobile service provider for more details. 2. Connect the USB 3G into device USB port. 3. Select the Network Settings and select the device settings. Note: NEMO Not recommended to use the 3G due high traffic data needs on Internet TV IPTV. US23

25 Settings Press HOME button from RCU Settings - Factory Reset Factory Reset You can restore your product to factory settings, default password ( ). Warning: Note that once you perform factory default, all user configured data will be reset. Shortly after you complete the factory default, the Network Settings needs to modify it as new device. Multimedia To modify the display of media files from USB Disk such as MP4 and display the subtitle (If supported by movies also needs to add the subtitles files into USB disk), also to modify the settings of photo viewer. US24

26 Internet TV (IPTV) Internet TV (IPTV) Press HOME button from RCU, Select IPTV to enter Internet Television. For Fast enter to this function press IPTV button from Remote Control Unit. First Time Operation The Log-in page data will only show as follows: First time operation, restart, disconnect the electric power from the device. Please make sure your device is ONLINE and connected to Internet 1. Press OK button from remote control on CONNECT to start log-in process. 2. After wait few seconds the account validity data will show the expiry date of the account 3. Status: will show the steps of connecting into our servers and downloading the channel lists, once create correct connection to our servers, a message will display (Get Channel Success). 4. Press Yellow (C) button from remote control unit to show the IPTV channel list. Daily Using Once enter into internet TV (IPTV) press OK to show the channel list US25

27 Internet TV (IPTV) IPTV Channel list functions Press OK from RCU when the IPTV operated to show the channel list RED Button A (Search) Search for IPTV channel by write the channel name. GREEN Button B (Favorite List) View the favorite channels (selected by user), for fast enter Fav. Channels list press FAV. Button from RCU. US26

28 Internet TV (IPTV) IPTV Channel list functions Press OK from RCU when the IPTV operated to show the channels list YELLOW Button C (Add/Del Fav.) To add and delete the favorite channels from FAV list, for fast show the FAV. List press FAV. From RCU. BLUE Button D (Info) To show the information of account expiry date and active status. US27

29 Internet TV (IPTV) IPTV Channel list functions Press OK from RCU when the IPTV operated to show the channels list PLAY Button (Group) To sort the channels by (HD/SD Resolution, Language, Sport, Movies, Kids, etc.) Note: Internet TV (IPTV) Service required a good & stable internet, which s connection at least 5MB/s, to check your internet network speed please use the following link to test your internet speed US28

30 Video on Demand (VOD) Video on Demand (VOD) Press HOME button from RCU and select VOD. For Fast enter to this list press MOVIES button from remote control unit. To watch latest Featured Movies from our servers included (English, Arabic, Indian, Turkish, etc.). Note: Following Buttons on Remote Control is activated with VOD Function GOTO Fast Track the movies by requested time. PLAY To Play the movies when press Pause button (This Button Active when enter the IPTV Ch. List). STOP Stop the movies. RW Previous the movies by speed 2X/4X. PAUSE Temporary pause the movies. FW Fast track the movies by speeds 2X/4X. EXIT To exit from movies and close the VOD list. VOL +/- Change the audio volume when playing the movies. US29

31 Applications (APPS) Applications (APPS) Press HOME button from RCU and select APPS. For Fast enter to this list press MY APPS button from remote control unit. NEWS To show the latest international and local news headlines, this app. Built-in NEMO box and daily updated. MAPS To view the Google maps, Select the map type and your country, (Color buttons on remote control is active with maps). WEATHER View the local and international weather forecast, Edit the State, Country, Province Press RED (A) to save. US30

32 Applications (APPS) Press HOME button from RCU and select APPS. For Fast enter to this list press MY APPS button from remote control unit. NEWS To show the latest international and local news headlines, this app. Built-in NEMO and daily updated. Exchange Rate View the Exchange rate and currency. US31

33 Multimedia Player (MEDIA) Multimedia Player (MEDIA) Press HOME button from RCU and select MEDIA. For Fast enter to this list press MY APPS button from remote control unit. Movies View and Play the movies stored in External USB Disk or External USB H.D.D. Music Play Music and songs from External USB Disk or External USB H.D.D. Photos View the pictures and photos from USB Disk. Disk Manager Edit and Delete the files on USB Disk. US32

34 Internet Live Radio (RADIO) Internet Live Radio (RADIO) Press HOME button from RCU and select RADIO. When enter to Radio APP press OK on SHOUT cast to show the available radio stations. Select your radio station and press OK to start the radio buffering data. US33

35 Internet Short Videos (PORTAL) Internet Short Videos (PORTAL) Press HOME button from RCU and select PORTAL. YouTube The most famous online videos app, Search and Select the request video resolution Online Movies To watch the newest movies and scientific, education programs directly from our servers Note: Following Buttons on Remote Control Active with VOD Function PLAY To Play the movies when press Pause button (This Button Active when enter the YouTube, Movies List). STOP For stop the movies. RW Previous the movies by speed 2X/4X. PAUSE Temporary pause the movies. FW Fast track the movies by speeds 2X/4X. EXIT To exit from movies and close the VOD list. VOL +/- Change the audio volume when playing the movies. US34

36 Internet Short Videos (PORTAL) Press HOME button from RCU and select PORTAL. Online Videos Watch the uploaded videos on sites (Veoh, Dubai Media, Live Stream, Glwiz.com) Vimeo The famous site for short personal videos US35

37 Specification Specification The Interior Hardware specification of product Video/Audio Processing Video Decoding Video Resolution Audio Audio Decoding Audio Mode Memory System Memory RAM Audio/Video/Data In/Out Video Audio MPEG2 H.264 (Main, Main10 profile) 1080p, 1080i, 720p, 576p, 576i MPEG1 Layer-I/II/III Mono/Single Channel/Dual 2 GB 4 GB RCA-Type(CVBS), HDMI/HDCP Audio L/R Data In/Out USB USB 2.0 Host (5V/500mA Max.) Power Supply Input Voltage 100~240V AC, 50/60Hz Type Interior Transformer Power Consumption 5V/3.3V Protection Separate internal fuse. The input should be protected against lightning. Physical Specification Size (W x D x H) 169X146X43.5mm Weight (Net) Operating Temperature 0.72 Kg 0 C to +60 C Storage Temperature -10 C to +70 C Storage Humidity 5 %~100 % The specifications are subject to change without notice. US36

38 Trouble Shooting Trouble Shooting Before contacting the seller, Please Make sure to read the below tips carefully. If the problem persists after you complete the following procedure, please contact NEMO customer service for further instructions. General Problem Possible Cause What to Do No picture Nothing shows on the TV No Picture Black Screen on IPTV Bad Video/Audio Poor quality HDMI cable not securely connected Internet Network Disconnected Electro magnetics from devices around the product can cause the issue. Poor/faulty HDMI cable Make sure that the product is powered on and in operation mode. Make sure that the AV or HDMI cable is firmly connected to the TV. Check the brightness level of the TV. Change the channel. Check if the input source of your TV is set for the AV or HDMI depending on how your product is connected to the TV. Make sure that the product is powered on and in operation mode. Press the STANDBY button. Make sure that the AV or HDMI is firmly connected to the TV. Make sure that the device connected to valid internet service. Make sure the temperature. on the right upper side on the main menu Check your internet on other devices such as Computer or Mobile. Test your internet service Make sure there is no mobile phone or microwave oven near the product. Keep the power and the Internet cables apart from each other. Appendix Problem Possible Cause What to Do No sound No response to remote control AV/HDMI cables are not connected properly or faulty. Low batteries Check that your AV or HDMI cable is connected correctly. Check the volume levels of your TV and the product. Check if the product or TV is on mute. To control the product, the top end of the remote control should point directly towards the receiving part of the product. Remove and reinsert the batteries in the remote control. No password Be Sure Correct Password The default password is always Cannot update the new software Network is not set up. Check if the network is configured properly. You can check the network connection status by going to > SETTINGS > Networks Settings. Note: If your product stays, every time you turn ON the product it will search for any new updates on internet. US37

39 Trouble Shooting Before contacting the seller, Please Make sure to read the below tips carefully. If the problem persists after you complete the following procedure, please contact NEMO customer service for further instructions. Network Problem Possible Cause What to Do Cannot connect to the Internet Too far from the wireless router Walls or obstacles between the product and the router cause Interference. Faulty Ethernet cable Wrong password If wireless network is not available in your home, use an Ethernet cable to connect the product and the router. Turn off the product and the router and then on to refresh the network. Move the product closer to the wireless router or remove any obstacles from between them. If you use an Ethernet cable, change the Ethernet cable. Check if other network devices in the same network are connecting to the internet okay. Check the network password. Note: Wireless router is supported by your product. home network environment may cause the Internet speed slow down. Test your internet activity and speed by following website US38

40 Frequently Asked Questions (FAQ) Frequently Asked Questions (FAQ) We Hope the following information s can operate the product easier. Question Some Internet TV Channels Disappear or Lost? My User Code Expired, How To Renew the user account of Internet TV (IPTV), VOD, Online Movies, Other Services for another period? I Can t Add Channels to IPTV? (IPTV) Internet TV not works and I get message ACCOUNT EXPIRED? Freeze or Cracking or Stop on Video or Audio in Internet TV (IPTV) Channels YouTube Not Works and I got error message Reason The Product update and download the available channels from our FTP Servers, due some channels removed by our team for technical issues or temporary legal issues, These channels will be return after solved the technical issues. NOTE: Some channels not available in USA due to Copyrights. For Renew your USER CODE 1-Take Clear photo for System Information HOME-Setting-Upgrade-System Information Please send us to support@nemoiptv.com Our Technical Team will contact you and will guide you for renewal steps and will send you the new USER CODE after your successful payment, your new USER CODE will be send to your address. Or visit: The User Can t add any channels due NEMO System highly protected from hackers, if you want to add your channels to the Internet TV channel list, please contact us by and we will try to add your channels later if possible supported by our servers support@nemoiptv.com Your account time EXPIRED and you needs to renew your device, to purchase new period, please contact us by support@nemoiptv.com Or visit: Restart the Product and Internet Router Wait for few minutes till reconnect the router into internet and the device got valid IP. Check the internet Validity on product by check the date and temp. on top right side of main menu. Check Internet Speed on other devices such as ipad or Mobile. Test your internet speed by PC or Mobile through If the issue still exist contact our professional technical team for help to inspect the issue., support@nemoiptv.com Restart the Product and Internet Router Wait for few minutes till reconnect the router into internet and the device got valid IP. Check the internet Validity on product by check the date and temp. on top right side of main menu. Enter again into YouTube APP and try to play any available video. Check the YouTube in other devices. May be the YouTube it temporary or blocked in your region. US39

41 Glossary Glossary Signs and Details CVBS (Composite Video Baseband Signal) A technology for transmitting video signals via a cable. Mixes luminance (brightness) and the chrominance (color) signals together. Frequency The property of a signal measured in cycles per second (=Hz). HDMI (High-Definition Multimedia Interface) An all-digital audio/video interface that supports standard, enhanced, or high-definition video, plus multi-channel digital audio on a single cable. It transmits all ATSC HDTV standards and supports 8-channel digital audio. PID (Packet Identifier) A set of numbers identifying stream packets contained within a single data stream. Polarization The direction of the electrical and magnetic fields of a signal, meaning that a frequency can be used twice. RGB (Red Green Blue) A technology for transmitting video signals via a cable. RGB is a system to represent red, green, and blue colors on a TV or monitor display. Red, green, and blue can be combined in various proportions to obtain any color. US40

42 Technical Support Technical Support If you faced any difficulty on operate or install the product or any other issues please contact us directly, our team will solve the issues ASAP PLEASE DON T RETURN THE PRODUCT BEFORE CONTACT US FIRST Please send us and we will reply you as soon as possible by English or Arabic Languages support@nemoiptv.com NEMO Technology Corporation. All Rights Reserved. NEMO & 2017 NEMO Corporation. Not to be copied, used or translated in part or whole without NEMO s prior consent in writing except approval of ownership of copyright and copyright law. US41

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