Optimizing Customer Experience in Omnichannel Retail. Research Plan Niklas Penttilä

Size: px
Start display at page:

Download "Optimizing Customer Experience in Omnichannel Retail. Research Plan Niklas Penttilä"

Transcription

1 Optimizing Customer Experience in Omnichannel Retail Research Plan Niklas Penttilä

2 Research topic and motivation A new type of technologically native consumers do not recognize separate channels but instead expect seamless and integrated experiences across all channels Optimizing customer experience in omnichannel retail The thesis is a commission to the Finnish retailer Kesko and the case part of the thesis will focus on Kesko s hardware chain K-Rauta! Dramatic changes of retail during the past couple of decades Retail landscape and the consumer have changed Emergence of multiple online and digital channels Lines between channels have become blurred or obsolete, which calls for integration Retailers are struggling in Finland in developing new strategies to address the changed landscape and customer

3 Prior research Prior research has focused on multichannel strategies and omnichannel has become a buzzword during the past couple of years. Below some articles on omnichannel that I refer to in the literature review Verhoef, P. C., Kannan, P. K., & Inman, J. J. (2015). From multi-channel retailing to omni-channel retailing: Introduction to the special issue on multi-channel retailing. Journal of Retailing, 91(2), Bell, D. R., Gallino, S., & Moreno, A. (2014). How to win in an omnichannel world. MIT Sloan Management Review, 56(1), 45. Previous multichannel literature has focused on three broad topics: Impact of channels on performance Shopper behavior across channels Retail mix across channels

4 Research questions At this stage my research question is as follows: How to optimize customer experience in omncihannell retail in the different stages of the customers purchase process? So my thesis will link consumer behavior theory to omnichannel strategy and different elements that suit the various stages of the consumer decision making process will try to be identified Previous literature (at least to my knowledge) has not tried to identify specific omnichannel strategies of the various stages of the consumer purchase process

5 Framework The framework of consumer behavior will be a simplified model of the classical five stage EBM model of consumer behavior. The EBM model will be simplified into three stages: SEARCH PURCHASE AFTER SALES Two reasons for using this simplified model: 1. Literature covering e.g. channel choice in a multichannel environment use this model. 2. Consumer behavior and consumer psychology not the main topics of this thesis, so a simplified model is justified

6 Structure

7 Framework The consumer theory will be linked to omnichannel strategies identified from literature to form a new type of framework which at this stage I refer to as the: Omnichannel Customer Benefit Framework. A very rough draft below:

8 Methodology As said this thesis is a commission to Kesko Based on the discussions I have had with Kesko the methodology of this thesis will be a Case Study I will interview both customers and sales people at K-Rautas retail locations I have not yet decided on the questions e.g. should they be open ended or not? I will try to formulate the questions as early as by the end of the week Kesko s desire was to focus more on the online channels and what they should be doing in that context. This will be taken into account in the interview questions! Both customer s and salespeople will be interviewed (Kesko s wish)

9 Goals of this thesis Hopefully to get some concrete suggestions what Kesko should do in K-Rauta both in the online channels and the physical store, with perhaps alittle more emphasis on the online channels Identify best practices of an omnichannel stratgey that covers the whole consumer purchasing process. The whole work will be based on a customer perspective so by best practices I mean e.g. integration activities most valued by customers

10 Schedule I have the goal of having this thesis finished by the summer. The literature review is for the most part done and at the moment I m working on formulating the interview Activities Reading background literature and writing literature review Date Formulating interviews and collecting data January-March Analyzing data Results and conclusions Finalizing and modifying thesis Final Presentation 24.5

The Omnichannel Challenge for Supply Chain Management. Ton de Kok

The Omnichannel Challenge for Supply Chain Management. Ton de Kok The Omnichannel Challenge for Supply Chain Management Ton de Kok L-Pad Case: Global Supply Chain AFM on Omnichannel 2015 2 L-Pad Case: Omnichannel AFM on Omnichannel 2015 3 Agenda E&Y survey research E&Y

More information

A digital platform for small businesses to catch up with the trend of omnichannel retailing

A digital platform for small businesses to catch up with the trend of omnichannel retailing A digital platform for small businesses to catch up with the trend of omnichannel retailing A thesis submitted to the Graduate School of the University of Cincinnati in partial fulfillment of the requirements

More information

OMNICHANNEL MARKETING AUTOMATION AUTOMATE OMNICHANNEL MARKETING STRATEGIES TO IMPROVE THE CUSTOMER JOURNEY

OMNICHANNEL MARKETING AUTOMATION AUTOMATE OMNICHANNEL MARKETING STRATEGIES TO IMPROVE THE CUSTOMER JOURNEY OMNICHANNEL MARKETING AUTOMATION AUTOMATE OMNICHANNEL MARKETING STRATEGIES TO IMPROVE THE CUSTOMER JOURNEY CONTENTS Introduction 3 What is Omnichannel Marketing? 4 Why is Omnichannel Marketing Automation

More information

STRUCTUBE HOW THE CANADIAN FURNITURE RETAILER LEVERAGED MAGENTO TO TRIPLE ONLINE ORDERS. Omnichannel Vision + Agency Expertise + Technological Edge

STRUCTUBE HOW THE CANADIAN FURNITURE RETAILER LEVERAGED MAGENTO TO TRIPLE ONLINE ORDERS. Omnichannel Vision + Agency Expertise + Technological Edge STRUCTUBE HOW THE CANADIAN FURNITURE RETAILER LEVERAGED MAGENTO TO TRIPLE ONLINE ORDERS Omnichannel Vision + Agency Expertise + Technological Edge STRUCTUBE With 50 stores in Canada and a recent expansion

More information

Opportunities and Challenges of Applying Omnichannel Approach to Contact Center

Opportunities and Challenges of Applying Omnichannel Approach to Contact Center 2018 4th IEEE International Conference on Information Management Opportunities and Challenges of Applying Omnichannel Approach to Contact Center Ruben Picek University of Zagreb, Faculty of Organization

More information

Moving Beyond Interaction Analytics to an Omnichannel World

Moving Beyond Interaction Analytics to an Omnichannel World Moving Beyond Interaction Analytics to an Omnichannel World Connect. Ask. Learn. Share The Community for Customer Engagement Professionals Moving Beyond Interaction Analytics for an Omnichannel World Introduction

More information

IBM Sales and Distribution White Paper. Financial Services. Omnichannel Banking. From transaction processing to optimized customer experience

IBM Sales and Distribution White Paper. Financial Services. Omnichannel Banking. From transaction processing to optimized customer experience IBM Sales and Distribution White Paper Financial Services Omnichannel Banking From transaction processing to optimized customer experience IBM Sales and Distribution 3 By Danny Tang and Kwafo Ofori-Boateng

More information

Consumer and Design Sciences - CADS

Consumer and Design Sciences - CADS Consumer and Design Sciences - CADS 1 Consumer and Design Sciences - CADS Courses CADS 1000 STUDIO I: INTRODUCTION TO INTERIOR DESIGN (4) LEC. 3, LST. 3. Introduction and application of design theory to

More information

Simulation Analysis of Omni-channel Strategy Based on System Dynamics: A Case Study of Company X

Simulation Analysis of Omni-channel Strategy Based on System Dynamics: A Case Study of Company X IOP Conference Series: Materials Science and Engineering PAPER OPEN ACCESS Simulation Analysis of Omnichannel Strategy Based on System Dynamics: A Case Study of Company X To cite this article: Zhiwen Tao

More information

Omnichannel Is No Longer Optional. Connecting the Contact Center Customer Experience

Omnichannel Is No Longer Optional. Connecting the Contact Center Customer Experience Omnichannel Is No Longer Optional Connecting the Contact Center Customer Experience What s Inside Introduction...3 The Channel Explosion...4 Meet Your Customers Where They Are...5 Creating the Omnichannel

More information

Who is the Omnichannel Shopper?

Who is the Omnichannel Shopper? Who is the Omnichannel Shopper? A thesis submitted in partial fulfilment of the requirements for the degree of Master of Research Gareth Jude MBus (UTS), B.A. Hons (York) Student No: 43564828 Department

More information

Consumer and Design Sciences

Consumer and Design Sciences Consumer and Design Sciences 1 Consumer and Design Sciences The Department of Consumer and Design Sciences focuses on consumers interactions with their near physical environment. Two majors are offered:

More information

Name / Title of intervention. 1. Abstract

Name / Title of intervention. 1. Abstract Name / Title of intervention 1. Abstract An abstract of a maximum of 300 words is useful to provide a summary description of the practice State subsidy for easy-to-read literature Selkokeskus, the Finnish

More information

Asseco Omnichannel Banking Solution.

Asseco Omnichannel Banking Solution. Asseco Omnichannel Asseco Omnichannel 94% of directors of large banks believe that omnichannel is an important tool for maintaining customers loyalty.* According to US Forrester Research, banking is entering

More information

Master of Arts in Psychology Program The Faculty of Social and Behavioral Sciences offers the Master of Arts degree in Psychology.

Master of Arts in Psychology Program The Faculty of Social and Behavioral Sciences offers the Master of Arts degree in Psychology. Master of Arts Programs in the Faculty of Social and Behavioral Sciences Admission Requirements to the Education and Psychology Graduate Program The applicant must satisfy the standards for admission into

More information

How To Stretch Customer Imagination With Digital Signage

How To Stretch Customer Imagination With Digital Signage How To Stretch Customer Imagination With Digital Signage INTRODUCTION Digital signage is now the standard wherever people shop, travel, gather, eat, study and work. It is used to increase sales, improve

More information

HOW TO DELIVER OMNICHANNEL CUSTOMER ENGAGEMENT, TODAY! , Genesys Telecommunications Laboratories, Inc. All rights reserved.

HOW TO DELIVER OMNICHANNEL CUSTOMER ENGAGEMENT, TODAY! , Genesys Telecommunications Laboratories, Inc. All rights reserved. HOW TO DELIVER OMNICHANNEL CUSTOMER ENGAGEMENT, TODAY! 1 1 2016, Genesys Telecommunications Laboratories, Inc. All rights reserved. AGENDA Why omnichannel customer engagement The vision and path to success

More information

The Omnichannel Illusion. 80% of retailers lack an omnichannel strategy

The Omnichannel Illusion. 80% of retailers lack an omnichannel strategy The Omnichannel Illusion 80% of retailers lack an omnichannel strategy Munich, March 2018 80% of retailers lack a well-defined omnichannel strategy and don't offer a smooth customer journey No strategy

More information

THEATRE (TH) Theatre (TH) 1

THEATRE (TH) Theatre (TH) 1 Theatre (TH) 1 THEATRE (TH) TH 1323 Acting I Description: Ensemble techniques and creative improvisation; vocal and physical development for the actor; theories and techniques of acting; fundamental scene

More information

The Debate on Research in the Arts

The Debate on Research in the Arts Excerpts from The Debate on Research in the Arts 1 The Debate on Research in the Arts HENK BORGDORFF 2007 Research definitions The Research Assessment Exercise and the Arts and Humanities Research Council

More information

How to write a RILM thesis Guidelines

How to write a RILM thesis Guidelines How to write a RILM thesis Guidelines Version 3.0 October 25, 2017 0 Purpose... 1 1 Planning... 1 1.1 When to start... 1 2 The topic... 1 2.1 What? The topic... 1 2.2 Why? Reasons to select a topic...

More information

Sustainable City, Appealing City

Sustainable City, Appealing City Sustainable City, Appealing City Reconnecting people to their environment by a new ecological aesthetic design language Marjo van Lierop Jeroen Matthijssen In order to create a more sustainable world,

More information

Graduate Bulletin PSYCHOLOGY

Graduate Bulletin PSYCHOLOGY 297 2017-2018 Graduate Bulletin PSYCHOLOGY The Department of Psychology offers courses leading to the Master of Science degree in psychology. Included in the curriculum are a broad range of behaviorally

More information

BIC Standard Subject Categories an Overview November 2010

BIC Standard Subject Categories an Overview November 2010 BIC Standard Subject Categories an Overview November 2010 History In 1993, Book Industry Communication (BIC) commissioned research into the subject classification systems currently in use in the book trade,

More information

Guidelines for the Formal Preparation of Academic Writings

Guidelines for the Formal Preparation of Academic Writings Dr. Werner Jackstädt Endowed Chair of Sales & Services Marketing Prof. Dr. Florian Kraus Guidelines for the Formal Preparation of Academic Writings at Dr. Werner Jackstädt Endowed Chair of Sales & Services

More information

The Omnichannel Dilemma: Everyone Wants It, But How Do You Start?

The Omnichannel Dilemma: Everyone Wants It, But How Do You Start? Omnichannel Knowledge Series The Omnichannel Dilemma: Everyone Wants It, But How Do You Start? By Daniel Hong Show of hands: Have you ever heard the word omnichannel in a meeting and reflexively grunted

More information

Faceted classification as the basis of all information retrieval. A view from the twenty-first century

Faceted classification as the basis of all information retrieval. A view from the twenty-first century Faceted classification as the basis of all information retrieval A view from the twenty-first century The Classification Research Group Agenda: in the 1950s the Classification Research Group was formed

More information

Faculty of Electrical & Electronics Engineering BEE3233 Electronics System Design. Laboratory 3: Finite State Machine (FSM)

Faculty of Electrical & Electronics Engineering BEE3233 Electronics System Design. Laboratory 3: Finite State Machine (FSM) Faculty of Electrical & Electronics Engineering BEE3233 Electronics System Design Laboratory 3: Finite State Machine (FSM) Mapping CO, PO, Domain, KI : CO2,PO3,P5,CTPS5 CO2: Construct logic circuit using

More information

CLASS PARTICIPATION IS A REQUIREMENT

CLASS PARTICIPATION IS A REQUIREMENT Philosophy of Art Philosophy 260, Spring 2010 Room #, T/Th 11:00-12:15 The College of the Holy Cross William Seeley Office Hours, T/Th 12:30-1:30 wseeley@bates.edu www.bates.edu/~wseeley Course Description:

More information

APPLICATION AND EFFECTIVENESS OF THE SEA DIRECTIVE (DIRECTIVE 2001/42/EC) 1. Legal framework CZECH REPUBLIC LEGAL AND ORGANISATIONAL ARRANGEMENTS 1

APPLICATION AND EFFECTIVENESS OF THE SEA DIRECTIVE (DIRECTIVE 2001/42/EC) 1. Legal framework CZECH REPUBLIC LEGAL AND ORGANISATIONAL ARRANGEMENTS 1 APPLICATION AND EFFECTIVENESS OF THE SEA DIRECTIVE (DIRECTIVE 2001/42/EC) CZECH REPUBLIC LEGAL AND ORGANISATIONAL ARRANGEMENTS 1 This summary provides basic information on the legal, administrative and

More information

AKAMAI WHITE PAPER. Retail s Omnichannel Imperative: Delivering Situational Performance

AKAMAI WHITE PAPER. Retail s Omnichannel Imperative: Delivering Situational Performance AKAMAI WHITE PAPER Retail s Omnichannel Imperative: Delivering Situational Performance TABLE OF CONTENTS RETAIL S OMNICHANNEL IMPERATIVE: DELIVERING SITUATIONAL PERFORMANCE 1 THE RETAIL IMPERATIVE: UNIQUELY

More information

Guide to Citations Using the APA Style

Guide to Citations Using the APA Style Guide to Citations Using the APA Style Department of Information Systems, High Point University, 2005 When you write a paper, one of the things your professor expects you to do is include a reference list.

More information

OMNICHANNEL READY? Omnichannel ready? federaltimes.com/wp/omnichannelready

OMNICHANNEL READY? Omnichannel ready? federaltimes.com/wp/omnichannelready Omnichannel ready? GETTY IMAGES Omnichannel ready? How federal contact centers can become fully engaged Citizens reach out for government services from across the communications spectrum. While many still

More information

Information Products in CPC version 2

Information Products in CPC version 2 Information Products in version 2 20 th Meeting of the Voorburg Group Helsinki, Finland September 2005 Classification session Paul Johanis Statistics Canada 1. Introduction While there is no explicit definition

More information

ZYLIA Studio PRO reference manual v1.0.0

ZYLIA Studio PRO reference manual v1.0.0 1 ZYLIA Studio PRO reference manual v1.0.0 2 Copyright 2017 Zylia sp. z o.o. All rights reserved. Made in Poland. This manual, as well as the software described in it, is furnished under license and may

More information

Omnichannel 2.0: Delivering a Tailored Experience to Customers

Omnichannel 2.0: Delivering a Tailored Experience to Customers December 2016 Knowledge@Wharton NTT DATA Omnichannel 2.0: Delivering a Tailored Experience to Customers Sponsored by Knowledge@Wharton NTT DATA Omnichannel 2.0: Delivering a Tailored Experience to Customers

More information

HOW TO WRITE A MASTER THESIS IN NEUROSCIENCE

HOW TO WRITE A MASTER THESIS IN NEUROSCIENCE HOW TO WRITE A MASTER THESIS IN NEUROSCIENCE FEW TIPS AND ADVICES TO HELP YOU GO THROUGH IT By Aurore Perrault, PhD Student PLAN Master thesis 1.01 Plan of Action Academic Form General Outline Administrative

More information

Mobile TV Goes Hollywood: Opportunities for Broadcasters. Doug Rasor Vice President Manager Worldwide Strategic Marketing

Mobile TV Goes Hollywood: Opportunities for Broadcasters. Doug Rasor Vice President Manager Worldwide Strategic Marketing Mobile TV Goes Hollywood: Opportunities for Broadcasters Doug Rasor Vice President Manager Worldwide Strategic Marketing Wireless and Consumer Electronics Converge Creating Huge Opportunity Unconnected

More information

Content Map For Fine Arts - Music

Content Map For Fine Arts - Music Content Map For Fine Arts - Music Content Strand: Fundamentals 3-MU-1 3-MU-2 3-MU-3 3-MU-4 3-MU-5 3-MU-6 3-MU-7 3-MU-8 3-MU-9 Read and write rhythmic notation (dotted half note and whole note). Read and

More information

The Internet of Things (IoT) has many potential implications for the manufacturing sector. Revolution in the making

The Internet of Things (IoT) has many potential implications for the manufacturing sector. Revolution in the making An article from the Economist Intelligence Unit The digitisation of manufacturing holds the potential to spur a new industrial revolution, many believe. Manufacturers are still working on the foundations,

More information

Welcome to Interface Aesthetics 2008! Interface Aesthetics 01/28/08

Welcome to Interface Aesthetics 2008! Interface Aesthetics 01/28/08 Welcome to Interface Aesthetics 2008! Kimiko Ryokai Daniela Rosner OUTLINE What is aesthetics? What is design? What is this course about? INTRODUCTION Why interface aesthetics? INTRODUCTION Why interface

More information

Official Journal of the European Union L 82/3 DECISIONS COMMISSION

Official Journal of the European Union L 82/3 DECISIONS COMMISSION 28.3.2009 Official Journal of the European Union L 82/3 II (Acts adopted under the EC Treaty/Euratom Treaty whose publication is not obligatory) DECISIONS COMMISSION COMMISSION DECISION of 12 March 2009

More information

Eagle Business Software

Eagle Business Software Rental Table of Contents Introduction... 1 Technical Support... 1 Overview... 2 Getting Started... 5 Inventory Folders for Rental Items... 5 Rental Service Folders... 5 Equipment Inventory Folders...

More information

The Double D strategy

The Double D strategy The Double D strategy YOUR BUSINESS WILL GO DIGITAL OR DIE Cosmin COSTEA Deloitte Digital Strategy Director & SAP Hybris Leader for Central Europe Deloitte Digital Copyright 2016 POPE ELECTION, 2005 Deloitte

More information

Introduction to Academic Research and Writing

Introduction to Academic Research and Writing Department of Retailing and Customer Management Introduction to Academic Research and Writing Working Document August, 2010 Agenda Literature Research Structure and Format of a Scientific Paper Content

More information

PHILOSOPHY. Grade: E D C B A. Mark range: The range and suitability of the work submitted

PHILOSOPHY. Grade: E D C B A. Mark range: The range and suitability of the work submitted Overall grade boundaries PHILOSOPHY Grade: E D C B A Mark range: 0-7 8-15 16-22 23-28 29-36 The range and suitability of the work submitted The submitted essays varied with regards to levels attained.

More information

Razer Gaming CASE STUDY

Razer Gaming CASE STUDY CASE STUDY Razer Gaming RAZER INC. TEAMS UP WITH LG ON MULTI-FACETED GLOBAL AV PROJECT: LG SUPERSIGN SOFTWARE SIMPLIFIES CONTENT MANAGEMENT ACROSS CONTINENTS GAMING LEADER LEVERAGES ADVANCED COMMERCIAL

More information

Printed Documentation

Printed Documentation Printed Documentation Table of Contents INTRODUCTION... 1 Technical Support... 1 Overview... 2 GETTING STARTED... 3 Inventory Folders for Rental Items... 3 Rental Service Folders... 4 Equipment Inventory

More information

Table of Contents. iii

Table of Contents. iii Rental Table of Contents Introduction... 1 Technical Support... 1 Overview... 2 Getting Started... 3 Inventory Folders for Rental Items... 3 Rental Service Folders... 3 Equipment Inventory Folders...

More information

Consumer Choice Bias Due to Number Symmetry: Evidence from Real Estate Prices. AUTHOR(S): John Dobson, Larry Gorman, and Melissa Diane Moore

Consumer Choice Bias Due to Number Symmetry: Evidence from Real Estate Prices. AUTHOR(S): John Dobson, Larry Gorman, and Melissa Diane Moore Issue: 17, 2010 Consumer Choice Bias Due to Number Symmetry: Evidence from Real Estate Prices AUTHOR(S): John Dobson, Larry Gorman, and Melissa Diane Moore ABSTRACT Rational Consumers strive to make optimal

More information

Internet Protocol Television

Internet Protocol Television METROPOLIA University of Applied Sciences Institute of Technology Degree Programme in Media Engineering Internet Protocol Television Seminar on Media Engineering 8.12.2009 Pertti Huuskonen 1. Introduction...

More information

YOUR FRAMEWORK IN DIGITAL CORRUGATED PACKAGING 14 WINTER 2017 V1 N O 4 THE QUARTERLY PUBLICATION FOR A NEW ERA ALSO IN THIS ISSUE

YOUR FRAMEWORK IN DIGITAL CORRUGATED PACKAGING 14 WINTER 2017 V1 N O 4 THE QUARTERLY PUBLICATION FOR A NEW ERA ALSO IN THIS ISSUE THE QUARTERLY PUBLICATION FOR A NEW ERA WINTER 2017 V1 N O 4 YOUR FRAMEWORK FOR SUCCESS IN DIGITAL CORRUGATED PACKAGING 14 ALSO IN THIS ISSUE Hinojosa is First With EFI Nozomi C18000 04 What We Think Engico

More information

Chapter 1 : FCC Radiation Norm...3. Chapter 2 : Package Contents...4. Chapter 3 : System Requirements...5. Chapter 4 : Hardware Description...

Chapter 1 : FCC Radiation Norm...3. Chapter 2 : Package Contents...4. Chapter 3 : System Requirements...5. Chapter 4 : Hardware Description... Table of Contents Chapter 1 : FCC Radiation Norm...3 Chapter 2 : Package Contents...4 Chapter 3 : System Requirements...5 Chapter 4 : Hardware Description...6 Chapter 5 : Charging Your Video Watch...7

More information

Modernising the digital terrestrial television (DTT) platform. Work programme

Modernising the digital terrestrial television (DTT) platform. Work programme Modernising the digital terrestrial television (DTT) platform Work programme February 2018 Since its arrival in mainland France in March 2005, digital terrestrial television (DTT) has received several

More information

DOWNLOAD OR READ : OMNICHANNEL RETAIL HOW TO BUILD WINNING STORES IN A DIGITAL WORLD PDF EBOOK EPUB MOBI

DOWNLOAD OR READ : OMNICHANNEL RETAIL HOW TO BUILD WINNING STORES IN A DIGITAL WORLD PDF EBOOK EPUB MOBI DOWNLOAD OR READ : OMNICHANNEL RETAIL HOW TO BUILD WINNING STORES IN A DIGITAL WORLD PDF EBOOK EPUB MOBI Page 1 Page 2 omnichannel retail how to build winning stores in a digital world omnichannel retail

More information

WRITING A BACHELOR THESIS (B.SC.) AT THE ENDOWED CHAIR OF PROCUREMENT

WRITING A BACHELOR THESIS (B.SC.) AT THE ENDOWED CHAIR OF PROCUREMENT WRITING A BACHELOR THESIS (B.SC.) AT THE ENDOWED CHAIR OF PROCUREMENT Information for Students Spring 2017 PURPOSE OF THIS DOCUMENT These guidelines shall help to structure the process of writing a Bachelor

More information

SIP Project Report Format

SIP Project Report Format SIP Project Report Format 1. Introduction This document describes the standard format for CP3200/CP3202: Student Internship Programme (SIP) project reports. Students should ensure their reports conform

More information

In this submission, Ai Group s comments focus on four key areas relevant to the objectives of this review:

In this submission, Ai Group s comments focus on four key areas relevant to the objectives of this review: 26 March 2015 Mr Joe Sheehan Manager, Services and Regulation Section - Media Branch Department of Communications GPO Box 2154 CANBERRA ACT 2601 Dear Mr Sheehan, DIGITAL TELEVISION REGULATION REVIEW The

More information

Thesis-Defense Paper Project Phi 335 Epistemology Jared Bates, Winter 2014

Thesis-Defense Paper Project Phi 335 Epistemology Jared Bates, Winter 2014 Thesis-Defense Paper Project Phi 335 Epistemology Jared Bates, Winter 2014 In the thesis-defense paper, you are to take a position on some issue in the area of epistemic value that will require some additional

More information

Music Courses APPLIED MUSIC

Music Courses APPLIED MUSIC Music Courses Contact: Music Department Center of the Arts 2038 Phone: (262) 472-1310 Email: music@uww.edu APPLIED MUSIC MUSC 622 Assessment Of Music Learning 2 u Students will investigate theories and

More information

1) Three summaries (2-3 pages; pick three out of the following four): due: 9/9 5% due: 9/16 5% due: 9/23 5% due: 9/30 5%

1) Three summaries (2-3 pages; pick three out of the following four): due: 9/9 5% due: 9/16 5% due: 9/23 5% due: 9/30 5% Philosophical Problems 120F Fall 2008, T-Th 2.30-4.00 pm Earth&Planetary 203 Instructor Mariska Leunissen Email: mleuniss@artsci.wusd.edu Office: Wilson Hall Rm. 112 / 935-4753 Office hours: T-Th 12-lpm

More information

Before the Federal Communications Commission Washington, D.C ) ) ) ) ) ) ) ) ) ) ) )

Before the Federal Communications Commission Washington, D.C ) ) ) ) ) ) ) ) ) ) ) ) Before the Federal Communications Commission Washington, D.C. 20554 In the Matter of Video Device Competition Implementation of Section 304 of the Telecommunications Act of 1996 Commercial Availability

More information

PSYCHOLOGY APPLICATION DEADLINES

PSYCHOLOGY APPLICATION DEADLINES 356 PSYCHOLOGY The Psychology Department offers courses leading to the Master of Science degree in psychology with an emphasis in applied behavior analysis. Included in the curriculum are a broad range

More information

PUBLIC INTEREST ADVOCACY CENTRE LE CENTRE POUR LA DÉFENSE DE L INTÉRÊT PUBLIC

PUBLIC INTEREST ADVOCACY CENTRE LE CENTRE POUR LA DÉFENSE DE L INTÉRÊT PUBLIC PUBLIC INTEREST ADVOCACY CENTRE LE CENTRE POUR LA DÉFENSE DE L INTÉRÊT PUBLIC The Public Interest Advocacy Centre (PIAC) is a non-profit organization based in Ottawa, Ontario that provides advocacy and

More information

Onmichannel Service for Diverse Customer Bases Session: 303. Who are We

Onmichannel Service for Diverse Customer Bases Session: 303. Who are We Onmichannel Service for Diverse Customer Bases Session: 303 Who are We Marie DiRuzza Director, IT Service & Support Worcester Polytechnic Institute Chris Chagnon ITSM Application & Web Developer Worcester

More information

DIATHEMATIKON PROGRAMMA CROSS-THEMATIC CURRICULUM FRAMEWORK. Junior High school

DIATHEMATIKON PROGRAMMA CROSS-THEMATIC CURRICULUM FRAMEWORK. Junior High school DIATHEMATIKON PROGRAMMA CROSS-THEMATIC CURRICULUM FRAMEWORK FOR MODERN GREEK LITERATURE Junior High school 1. Teaching/learning aim The general aim of teaching Literature in Junior High school is to enhance

More information

Relativism and the Social Construction of Science: Kuhn, Lakatos, Feyerabend

Relativism and the Social Construction of Science: Kuhn, Lakatos, Feyerabend Relativism and the Social Construction of Science: Kuhn, Lakatos, Feyerabend Theories as structures: Kuhn and Lakatos Science and Ideology: Feyerabend Science and Pseudoscience: Thagaard Theories as Structures:

More information

Wednesday 2/14. Valentine s Day. Spelling Word Bell Ringer

Wednesday 2/14. Valentine s Day. Spelling Word Bell Ringer Week of 2/12 Monday 2/12 Tuesday 2/13 Wednesday 2/14 Thursday 2/15 Friday 2/16 Recess Duty Valentine s Day 8:30 AM-8:35 AM Word Ladder Bell Ringer Analogy Bell Ringer Spelling Word Bell Ringer Analogy

More information

APA Template. Student Name. University of North Texas at Dallas

APA Template. Student Name. University of North Texas at Dallas Running head: APA TEMPLATE 1 APA Template Student Name University of North Texas at Dallas APA TEMPLATE 2 Abstract Optional abstract optional abstract optional abstract optional abstract optional abstract

More information

Seminar in Digital Media 12 credits of electives from the following: 12 Choose from DGMD courses and/or any of the following: Total Credit Hours 36

Seminar in Digital Media 12 credits of electives from the following: 12 Choose from DGMD courses and/or any of the following: Total Credit Hours 36 Digital Media 1 Digital Media Chairperson: Stephen Hudson-Mairet, M.F.A. The major in digital media (DGMD) is designed to provide students with the knowledge and skills necessary to effectively navigate

More information

Writing an Academic Essay

Writing an Academic Essay Writing an Academic Essay Essay Writing Phases Planning Thinking Researching Writing Editing Plan Think Write Think of Writing as a Step-by-Step Process Read and Research Brainstorm Ideas Develop a Working

More information

Ari Muhonen 1. Invisible Library

Ari Muhonen 1. Invisible Library Ari Muhonen 1 Invisible Library Library clients see nowadays less and less collections. Most of the acquisition money that libraries spend goes to electronic materials. They are invisible, because they

More information

Before the FEDERAL COMMUNICATIONS COMMISSION WASHINGTON, DC 20554

Before the FEDERAL COMMUNICATIONS COMMISSION WASHINGTON, DC 20554 Before the FEDERAL COMMUNICATIONS COMMISSION WASHINGTON, DC 20554 In the Matter of ) ) MB Docket No. 12-83 Interpretation of the Terms Multichannel Video ) Programming Distributor and Channel ) as raised

More information

Global Forum on Competition

Global Forum on Competition Unclassified DAF/COMP/GF/WD(2013)26 DAF/COMP/GF/WD(2013)26 Unclassified Organisation de Coopération et de Développement Économiques Organisation for Economic Co-operation and Development 24-Jan-2013 English

More information

Australian Broadcasting Corporation. submission to. National Cultural Policy Consultation

Australian Broadcasting Corporation. submission to. National Cultural Policy Consultation Australian Broadcasting Corporation submission to National Cultural Policy Consultation February 2010 Introduction The Australian Broadcasting Corporation (ABC) welcomes the opportunity to provide a submission

More information

The Publishing Landscape for Humanities and Social Sciences: Navigation tips for early

The Publishing Landscape for Humanities and Social Sciences: Navigation tips for early The Publishing Landscape for Humanities and Social Sciences: Navigation tips for early career researchers Chris Harrison Publishing Development Director Humanities and Social Sciences Cambridge University

More information

The impact of music in restaurants

The impact of music in restaurants The impact of music in restaurants 1 great soundtrack can enhance a restaurant experience, make guests stay longer and spend more. In this study, we wanted to find out just how much music matters. Do you

More information

GEO-Netcast White Paper Final Draft 9 December Improving access to data, products and services through GEOSS

GEO-Netcast White Paper Final Draft 9 December Improving access to data, products and services through GEOSS GEO-Netcast White Paper Final Draft 9 December 2005 Improving access to data, products and services through GEOSS A concept presented to GEO II by EUMETSAT and NOAA 1 INTRODUCTION Ministers agreed at the

More information

User s Guide - 64 Bit Digital Electronic Crossover

User s Guide - 64 Bit Digital Electronic Crossover CHANNEL D Pure Music User s Guide - 64 Bit Digital Electronic Crossover Contents Copyright 2006, 2007, 2008, 2009, 2010, 2011 Channel D http://www.channel-d.com CHANNEL D Crossover Pure Music s Crossover

More information

8 March Ms. Diane Rhéaume Secretary-General Canadian Radio-Television & Telecommunications Commission Ottawa, Ontario K1A ON2

8 March Ms. Diane Rhéaume Secretary-General Canadian Radio-Television & Telecommunications Commission Ottawa, Ontario K1A ON2 8 March 2007 Ms. Diane Rhéaume Secretary-General Canadian Radio-Television & Telecommunications Commission Ottawa, Ontario K1A ON2 Re: Broadcasting Notice of Public Hearing CRTC 2007-1, Item 19 - Application

More information

Key Capabilities of D Cinema (debunking the Myths)

Key Capabilities of D Cinema (debunking the Myths) Key Capabilities of D Cinema (debunking the Myths) from a Projection Viewpoint by David Monk CEO, European Digital Cinema Forum The Digital Cinema Revolution 1 D Cinema Environment Digital Cinema requirements

More information

BEREC Opinion on. Phase II investigation. pursuant to Article 7 of Directive 2002/21/EC as amended by Directive 2009/140/EC: Case AT/2017/2020

BEREC Opinion on. Phase II investigation. pursuant to Article 7 of Directive 2002/21/EC as amended by Directive 2009/140/EC: Case AT/2017/2020 BEREC Opinion on Phase II investigation pursuant to Article 7 of Directive 2002/21/EC as amended by Directive 2009/140/EC: Case AT/2017/2020 Wholesale markets for broadcasting transmission services (Market

More information

The Shimer School Core Curriculum

The Shimer School Core Curriculum Basic Core Studies The Shimer School Core Curriculum Humanities 111 Fundamental Concepts of Art and Music Humanities 112 Literature in the Ancient World Humanities 113 Literature in the Modern World Social

More information

The Luxury Omnichannel

The Luxury Omnichannel The Luxury Omnichannel dilemma Is omnichannel the right path for Luxury brands? Executive Summary September 2018 The Luxury Brand dilemma: offering convenient services pioneered by Mass Market brands or

More information

ResearchFARM OMNICHANNEL 2014 NEW REPORT. Retail Analysts. IN STORE TECHNOLOGY, LOGISTICS, RETAIL AS A PLATFORM

ResearchFARM OMNICHANNEL 2014 NEW REPORT. Retail Analysts.   IN STORE TECHNOLOGY, LOGISTICS, RETAIL AS A PLATFORM NEW REPORT OMNICHANNEL 2014 ResearchFARM www.researchfarm.co.uk Retail Analysts IN STORE TECHNOLOGY, LOGISTICS, RETAIL AS A PLATFORM WHY DO B&M STORES HAVE AN ENHANCED ROLE IN AN OMNICHANNEL ENVIRONMENT?

More information

Robert Pirsig offers a critique of academic writing.

Robert Pirsig offers a critique of academic writing. 1 Robert Pirsig offers a critique of academic writing. Quotes sourced from Robert M Pirsig, who wrote Zen and the art of motorcycle maintenance: An inquiry into values. The book was originally written

More information

WHAT'S NEW, WHAT'S NEXT WITH OMNICHANNEL?

WHAT'S NEW, WHAT'S NEXT WITH OMNICHANNEL? WHAT'S NEW, WHAT'S NEXT WITH OMNICHANNEL? Mike Harwell Senior Director Omnichannel Product Management 20+ years of Product Management and Contact Center experience Leads the Product Management team responsible

More information

ENGLISH LANGUAGE ARTS

ENGLISH LANGUAGE ARTS ENGLISH LANGUAGE ARTS Content Domain l. Vocabulary, Reading Comprehension, and Reading Various Text Forms Range of Competencies 0001 0004 23% ll. Analyzing and Interpreting Literature 0005 0008 23% lli.

More information

The absolute opposite of ordinary

The absolute opposite of ordinary The absolute opposite of ordinary G406Lite 4K/60 video wall controller 1 in / 4 out in one box, HDMI 2.0 / HDCP 2.2 input up to DCi/UHD 4K/60 fps, 10-bit processor, 4:4:4 Chroma sampling, Independent rotation/

More information

Artistic and Arts-Based Methodologies in Art Education Master s Theses at Aalto University During

Artistic and Arts-Based Methodologies in Art Education Master s Theses at Aalto University During Artistic and Arts-Based Methodologies in Art Education Master s Theses at Aalto University During 2010 2015 Outi Koivisto Aalto University, Finland Abstract In this article, I write about my master s thesis,

More information

Pulling together your thesis DR CHRISTINA EKEGREN, NHMRC EARLY CAREER RESEARCH FELLOW MONASH UNIVERSITY

Pulling together your thesis DR CHRISTINA EKEGREN, NHMRC EARLY CAREER RESEARCH FELLOW MONASH UNIVERSITY Pulling together your thesis DR CHRISTINA EKEGREN, NHMRC EARLY CAREER RESEARCH FELLOW MONASH UNIVERSITY Overview Monash requirements of a thesis including published works Planning your submission and creating

More information

(1) Writing Essays: An Overview. Essay Writing: Purposes. Essay Writing: Product. Essay Writing: Process. Writing to Learn Writing to Communicate

(1) Writing Essays: An Overview. Essay Writing: Purposes. Essay Writing: Product. Essay Writing: Process. Writing to Learn Writing to Communicate Writing Essays: An Overview (1) Essay Writing: Purposes Writing to Learn Writing to Communicate Essay Writing: Product Audience Structure Sample Essay: Analysis of a Film Discussion of the Sample Essay

More information

Ad Benchmark s Insertion Workflow. Increase revenues and flexibility with advanced regionalization for broadcast ads and programs

Ad Benchmark s Insertion Workflow. Increase revenues and flexibility with advanced regionalization for broadcast ads and programs Ad Benchmark s Insertion Workflow Increase revenues and flexibility with advanced regionalization for broadcast ads and programs BACKGROUND A leading cable TV aggregator in South East Asia approached Benchmark

More information

Design of Cultural Products Based on Artistic Conception of Poetry

Design of Cultural Products Based on Artistic Conception of Poetry International Conference on Arts, Design and Contemporary Education (ICADCE 2015) Design of Cultural Products Based on Artistic Conception of Poetry Shangshang Zhu The Institute of Industrial Design School

More information

RESPONSE OF CHANNEL 5 BROADCASTING LTD TO OFCOM S CONSULTATION ON PROPOSED PROGRAMMING OBLIGATIONS FOR NEW CHANNEL 3 AND CHANNEL 5 LICENCES

RESPONSE OF CHANNEL 5 BROADCASTING LTD TO OFCOM S CONSULTATION ON PROPOSED PROGRAMMING OBLIGATIONS FOR NEW CHANNEL 3 AND CHANNEL 5 LICENCES RESPONSE OF CHANNEL 5 BROADCASTING LTD TO OFCOM S CONSULTATION ON PROPOSED PROGRAMMING OBLIGATIONS FOR NEW CHANNEL 3 AND CHANNEL 5 LICENCES Channel 5 is proud to be a public service broadcaster and wishes

More information

Do dreams have meaning essay. Is There a Testing Fee..

Do dreams have meaning essay. Is There a Testing Fee.. Do dreams have meaning essay. Is There a Testing Fee.. Do dreams have meaning essay >>>CLICK HERE

More information

1. Discuss the social, historical and cultural context of key art and design movements, theories and practices.

1. Discuss the social, historical and cultural context of key art and design movements, theories and practices. Unit 2: Unit code Unit type Contextual Studies R/615/3513 Core Unit Level 4 Credit value 15 Introduction Contextual Studies provides an historical, cultural and theoretical framework to allow us to make

More information

Usability of Computer Music Interfaces for Simulation of Alternate Musical Systems

Usability of Computer Music Interfaces for Simulation of Alternate Musical Systems Usability of Computer Music Interfaces for Simulation of Alternate Musical Systems Dionysios Politis, Ioannis Stamelos {Multimedia Lab, Programming Languages and Software Engineering Lab}, Department of

More information

SUBMISSION AND GUIDELINES

SUBMISSION AND GUIDELINES SUBMISSION AND GUIDELINES Submission Papers published in the IABPAD refereed journals are based on a double-blind peer-review process. Articles will be checked for originality using Unicheck plagiarism

More information

DOWNLOAD OR READ : THESIS PAPER EXAMPLES PDF EBOOK EPUB MOBI

DOWNLOAD OR READ : THESIS PAPER EXAMPLES PDF EBOOK EPUB MOBI DOWNLOAD OR READ : THESIS PAPER EXAMPLES PDF EBOOK EPUB MOBI Page 1 Page 2 thesis paper examples thesis paper examples pdf thesis paper examples Apart from a report outline and a presentation outline,

More information