Table of contents. Important safety instructions... 2 Introduction... 3 SECTION 1 - Your new terminal DCX700. Favourites Guide reminder...

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2 Table of contents Important safety instructions... 2 Introduction... 3 SECTION 1 - Your new terminal DCX700 Front panel... 4 Rear panel... 4 DCX3200 Front panel... 5 Rear panel... 6 DCX3400 Recording capacity... 7 Front panel... 8 Rear panel... 9 DCX3510 Recording capacity Front panel Rear panel Using the remote Remote control basic setup Rear panel connectors HDMI connection Home theater connection Simple guideline for the initial setup of your terminal SECTION 2 - Digital cable access Interactive guide Info bar and quick guide Quick menu Main menu Hourly channel guide Title search Parental control and purchase code Code setup Parental control setup To watch locked programming Bypass or delete locks Restore locks Favourites Guide reminder To set a reminder Reminder options Recordings Live TV recording To record TV program One-time recording Series recording Series recording features Time frame recordings Manage recordings PVR listings Calendar PVR cleanup PVR history PVR setup VCR recording Pay-per-view To cancel pay-per-view order Pay-per-view notice Setup Guide setup Terminal setup Screen position setup Text language setup Audio setup Guide colour setup Frequently asked Questions Control locks Pay-per-view PVR and digital services... 41

3 Important safety instructions Please read this guide thoroughly and follow every recommendation before using the terminal. 1. Location, installation and ventilation a) Install the terminal so that its position does not interfere with its proper ventilation. For example, do not place it on a bed, sofa, rug or any similar surface. b) Install the terminal away from heat sources such as radiators, heat registers or on a book shelf, unless adequate ventilation is provided. c) Place the terminal in a stable location able to support its weight. 2. Cleaning and accessories Unplug the device before cleaning. Do not use liquid or aerosol cleaners. Use a dry cloth instead. Do not use the terminal near water or in a very humid environment. Only use accessories specified by the manufacturer. 3. Contact with objects or liquids Never insert objects of any kind through the terminal openings, as they may cause a fire or an electric shock. Avoid spreading any kind of liquid on the terminal. 4. Power supply This device must be plugged into a power supply indicated on the adapter. In case you doubt the type of power supply to your home, contact your power company. Avoid overloading outlets, extension cords or power bars. This equipment has a polarized alternating current line plug (with one blade wider than the other). The plug will fit into a power outlet only one way, which is a safety feature. Such safety measure as the polarized plug should be fully observed. 6. Maintenance Do not attempt any repair or maintenance or you could be exposed to dangerous voltages and other hazards. Refer all servicing to one of our qualified technicians. 7. Damages requiring repair by a technician a) Plug or power cord is damaged. b) Apparatus has been exposed to water or other liquids. c) Apparatus has been dropped, housing has been damaged or objects have fallen on the apparatus. d) Obvious change in terminal performance, indicating a need for maintenance. If the terminal stops functioning normally according to the user guide, follow instructions described in the guide only. Any other adjustments of the other setting features may cause damages requiring considerable repair time by a technician to bring the apparatus back to normal. Should you have a problem which is not listed here, please contact our technical support. 5. Electrical cords safety Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles and the point where they exit from the apparatus. 2 DCX user guide

4 Introduction Congratulations on receiving a digital Mororola terminal, one of the most advanced available today. It is easy to set and operate. You can now benefit from features such as: Programming guide allowing you to conveniently select and view programs, also providing content description. Pay-per-view events and recent movies easily accessible. CD quality sound and DVD quality images. Parental control allowing you to limit access to some channels, shows or timeframes along with a search tool to find your favorite shows. This DCX user guide introduces you to the DCX basic features. The diagrams, on-screen menu description, operating principles of the remote and the PVR and digital services section, with its Q & A, will help you make the most of your home entertainment experience. DCX user guide 3

5 Section 1 - Your new terminal DCX700 front panel 2. DATA 1. POWER 3. RECORD 1. POWER Indicates the terminal is on or off. 2. DATA Indicates the terminal is processing programming data. 3. RECORD Not yet operational. DCX700 rear panel 1. CABLE IN 4. VIDEO 6. OPTICAL S/PDIF 7. POWER CONNECTOR 2. Y, Pb, Pr 3. HDMI 5. AUDIO OUT L/R 1. CABLE IN Connects to the signal from the service provider. 2. Y, Pb, Pr These connectors transmit component video to high definition receiver or television set. Use component cables. 3. HDMI Dolby 5.1 digital audio/video interfaces. To connect an HD screen or TV set, use a HDMI/HDMI or HDMI/DVI cable, depending on the type of television set. 4 DCX user guide

6 Section 1 - Your new terminal 4. VIDEO Video composite connector allows the transmission of images in analog mode to equipment such as VCR or television set. Please note that the image is of lower quality compared to using the Component (Y, Pb, Pr) or HDMI output. 5. AUDIO OUT L/R Audio composite-type connectors transmit analog sound to an audio receiver such as an amplifier or television set. 6. OPTICAL S/PDIF OPTICAL S/PDIF connector is an optical digital output transmitting Dolby Digital 5.1 or audio PCM sound used to connect the cable box to a stereo tuner or an A/V receiver to get a theater-quality surround sound through a S/PDIF fibre optic-type cable. 7. POWER CONNECTOR To plug in the female end of the supplied power cord. DCX3200 front panel 1. DISPLAY PANEL 4. RECORD 3. POWER 2. DATA 1. DISPLAY PANEL Displays channel number or clock. 2. DATA Indicates the terminal is processing programming data. 3. POWER Indicates the terminal is on or off. 4. RECORD Not yet operational. DCX user guide 5

7 Section 1 - Your new terminal DCX3200 rear panel 4. AUDIO OUT L/R 6. COAXIAL S/PDIF 5. VIDEO 10. POWER CONNECTOR 9. HDMI 1. CABLE IN 2. IEEE 8. S-VIDEO 3. Y, Pb, Pr 7. OPTICAL S/PDIF 1. CABLE IN Connects to the signal from the service provider. 2. IEEE Dolby 5.1 digital audio/video interfaces. To connect an HD screen or television set. 3. Y, Pb, Pr These connectors transmit component video to high definition receiver or television set. Use component cables. 4. AUDIO OUT L/R Audio composite-type connectors transmitting analog sound to an audio receiver such as an amplifier or television set. 5. VIDEO Video composite connector allows the transmission of images in analog mode to equipment such as VCR or television set. Please note that the image is of lower quality compared to using the Component (Y, Pb, Pr) or HDMI output. 6. COAXIAL S/PDIF COAX S/PDIF connector is an optical digital output transmitting Dolby Digital 5.1 or audio PCM sound used to connect the cable box to a stereo tuner or an A/V receiver to get theater-quality surround sound through a S/PDIF fibre optic-type cable. 7. OPTICAL S/PDIF OPTICAL S/PDIF connector is an optical digital output transmitting Dolby Digital 5.1 or audio PCM sound used to connect the cable box to a stereo tuner or an A/V receiver to get a theater-quality surround sound through a S/PDIF fibre optic-type cable. 8. S-VIDEO Connector transmitting high quality standard video to S-VIDEO peripherals such as high-end VCR and television set. Use an S-VIDEO-type cable along with an audio composite cable. 6 DCX user guide

8 Section 1 - Your new terminal 9. HDMI Dolby 5.1 digital audio/video interfaces. To connect an HD screen or TV set, use a HDMI/HDMI or HDMI/DVI cable, depending on the television set. 10. POWER CONNECTOR To plug in the female end of the supplied power cord. Motorola DCX3400 The DCX3400 offers digital video recording (DVR) as well as a double tuner, which makes it one of the most advanced interactive digital terminals. With the DCX, Motorola has merged many digital cable functions, infinite programming options and an HD sound and image quality. The DCX3400 includes a hard drive allowing to record HD content, and offers viewing and recording options. DCX3400 recording capacity Recording capacity varies with video format. Here are a few guidelines to determine the recording capacity: Digital shows: Digital cable shows are from channel 100 and above. Approximately 200 hours of standard digital format programming can be recorded. High definition shows (HD TV): Shows broadcasted in high definition can be recorded in the same format, as long as your PVR is connected to an HD television set. Between 30 and 45 hours of HD programming can be recorded depending on the quality of the recorded content. Neither the maker nor the TV guide provider can guarantee the exact amount of programming data that can be recorded. The approximate length depends on the type of program. DCX user guide 7

9 Section 1 - Your new terminal DCX3400 front panel 1. DISPLAY PANEL 3. MENU 8. FORMAT 2. NAVIGATION KEYS 9. CHANNEL + / - 6. SELECT 4. POWER 7. GUIDE 5. INFO 1. DISPLAY PANEL The main panel displays either channel or clock. Here are the indicator lights on the panel: REC 1 Indicates an ongoing recording on the first tuner. REC 2 Indicates an ongoing recording on the second tuner. DATA Indicates the terminal is processing programming data. IR Indicates the terminal is processing data from the remote control. Image format (1080 P, 1080 I, 720 P, 480 P, 480 I) Indicates the current image format. 2. NAVIGATION KEYS Moves the cursor through the interactive guide and menus. 3. MENU Displays the main menu. 4. POWER Indicates the terminal is on or off. 5. INFO Displays currently tuned channel and program information. 6. SELECT Selects menu options, VOD programs or programs from the interactive guide. 7. GUIDE Displays the TV guide. 8. FORMAT To switch from an image format to the other. 9. CHANNEL + / - Switches channel by going to the next or preceding ones. 8 DCX user guide

10 Section 1 - Your new terminal DCX3400 rear panel 5. AUDIO OUT L/R 7. COAXIAL S/PDIF 10. FAN 13. POWER OUTPUT 4. Y, Pb, Pr 1. CABLE IN 11. HDMI 2. IEEE 8. OPTICAL S/PDIF 3. RF OUT 6. VIDEO 9. S-VIDEO 12. esata 14. POWER CONNECTOR 1. CABLE IN Connects to the signal from the service provider. 2. IEEE Dolby 5.1 digital audio/video interfaces. To connect an HD screen or television set. 3. RF OUT Conventional cable output used to transmit basic image and sound. Connect with standard cable. 4. Y, Pb, Pr These connectors transmit component video to high definition receiver or television set. Use component cables. 5. AUDIO OUT L/R RCA-type connectors transmit sound to a stereo receiver. 6. VIDEO Video composite connector allows the transmission of images in analog mode to equipment such as VCR and television set. Please note that the image is of lower quality compared to using the Component (Y, Pb, Pr) or HDMI output. 7. COAXIAL S/PDIF Coax S/PDIF orange connector is a digital output supporting Dolby Digital 5.1 or audio PCM sound used to connect the terminal to a stereo tuner or an A/V receiver to get a theater-quality surround sound. 8. OPTICAL S/PDIF OPTICAL S/PDIF connector is an optical digital output transmitting Dolby Digital 5.1 or audio PCM sound used to connect the cable box to a stereo tuner or an A/V receiver to get a theater-quality surround sound through a S/PDIF fibre optic-type cable. DCX user guide 9

11 Section 1 - Your new terminal 9. S-VIDEO Connector transmitting high quality standard video to S-VIDEO peripherals such as high-end VCR and television set. Use an S-VIDEO-type cable along with an RCA cable. 10. FAN Allows cooling of the terminal. 11. HDMI Dolby 5.1 digital audio/video interfaces. To connect an HD screen or TV set, use a HDMI/HDMI or HDMI/DVI cable, according to the television set. 12. esata Not yet operational. 13. POWER OUTPUT This alternating current outlet can be used as an additional outlet to connect your television set to the terminal. It is not recommended to plug in several devices on this outlet or powerful equipment such as home theater. 14. POWER CONNECTOR To plug in the female end of the supplied power cord. Motorola DCX3510 The DCX3510 offers digital video recording (DVR) as well as a double tuner, which makes it the most advanced interactive digital terminal. With the DCX, Motorola has merged many digital cable functions, infinite programming options and an HD sound and image quality. The DCX3510 features a hard drive allowing to record HD content, and offers viewing and recording features. DCX3510 recording capacity Digital video recorder capacity varies according to the video format you want to record. Here are a few guidelines to determine the recording capacity: Digital shows: Digital cable shows are from 100 and above. Approximately 300 hours of standard digital format programming can be recorded. High definition shows (HD TV): Shows broadcasted in high definition can be recorded in the same format, as long as your PVR is connected to an HD television set. Between 50 and 60 hours of HD programming can be recorded depending on the quality of the recorded content. The maker and TV guide provider cannot guarantee the exact amount of programming data can be recorded. The approximate length depends on the type of programming. 10 DCX user guide

12 Section 1 - Your new terminal DCX3510 front panel 1. DISPLAY PANEL 1. DISPLAY PANEL The main panel displays channel number or clock. Here are the indicator lights on the panel: REC 1 Indicates an ongoing recording on the first tuner. REC 2 Indicates an ongoing recording on the second tuner. DATA Indicates the terminal is processing programming data. IR Indicates the terminal is processing data from the remote control. Image format (1080 P, 1080 I, 720 P, 480 P, 480 I) Indicates the image format used. 2. POWER Indicates the terminal is on or off. 2. POWER DCX3510 rear panel 3. Y, Pb, Pr 4. Audio L/R 9. POWER CONNECTOR 6. HDMI 7. esata 1. CABLE IN 2. OPTICAL S/PDIF 5. VIDEO 8. IEEE DCX user guide 11

13 Section 1 - Your new terminal 1. CABLE IN Connects to the signal from the service provider. 2. OPTICAL S/PDIF OPTICAL S/PDIF connector is an optical digital output transmitting Dolby Digital 5.1 or audio PCM sound used to connect the cable box to a stereo tuner or an A/V receiver to get a theater-quality surround sound through a S/PDIF fibre optic-type cable. 3. Y, Pb, Pr These connectors transmit component video to high definition receiver or television set. Use component cables. 4. AUDIO L/R Allows adjustment of the volume sent to a stereo receiver. 5. VIDEO Video composite connector allows the transmission of images in analog mode to equipment such as VCR or television set. Please note that the image is of lower quality compared to using the Component (Y, Pb, Pr) or HDMI output. 6. HDMI Dolby 5.1 digital audio/video interfaces. To connect an HD screen or TV set, use a HDMI/HDMI or HDMI/DVI cable, depending on the television set. 7. esata Not yet operational. 8. IEEE Not yet operational. 9. POWER CONNECTOR To plug in the female end of the supplied power cord. 12 DCX user guide

14 Section 1 - Your new terminal Using the remote MODE POWER SETUP EXIT GUIDE DAY INFO MENU OK/SELECT PAGE VOLUME + / - FAV MUTE PPV REPLAY CHANNEL + /- LAST LIST LIVE TV STOP, PAUSE, PLAY, REW, RECORD, FFWD Numbers STAR VIDEO SOURCE SWAP DCX user guide 13

15 Section 1 - Your new terminal POWER Press POWER to turn selected source on or off. MODE To select the apparatus the remote will control. The selected apparatus will be active unless another one is selected. SETUP To program the remote (see your remote user guide). EXIT To get back to live TV. GUIDE Displays TV guide. DAY To move TV guide display one day up. VOLUME + / - Increases or decreases volume of the VCR, television set or audio device. Please select the device before increasing or decreasing volume. FAV To tune to your favorite channels once you have set up your favourites list. MUTE Activates or deactivates the sound. PPV Allows direct access to pay-per-view, where available. REPLAY Replays the 15 last seconds on the currently-tuned channel. STAR Locks up viewing of selected programs or displays pay-per-view menu. VIDEO SOURCE To select signal input to be displayed on your TV set. SWAP Toggles between TV tuners. See the VCR recording section. Numbers Press channel numbers to tune to a channel. STOP, PAUSE, PLAY, REW, RECORD, FFWD Controls VCR, DVD and CD players, as well as live TV and PVR content. 14 DCX user guide

16 Section 1 - Your new terminal LIVE TV Available with PVR terminals only. Jumps to live TV. LIST Displays recorded programs list. Available with PVR terminals only. LAST Return to the preceding channel or screen. CHANNEL + / - To get to the preceding or next channel. PAGE Scroll to the next or preceding page of listings. OK/SELECT To select highlighted items or, while watching TV, display or remove on-screen mini-guide. MENU To access main menu and quick menu. INFO Displays program information. Remote control basic setup This step is not essential, and allows the remote control to manage television set, VCR, DVD player or any other entertainment equipment. For basic remote control programming, consult your remote control user guide. We recommend locking channels and volume. Guidelines are included with your remote control user guide. The remote control we provide is designed to work with your terminal. DCX user guide 15

17 Section 1 - Your new terminal Rear panel connectors 1. RF Use RF-type cables provided with the digital terminal for basic connection. 2. COMPOSITE Use composite cables with audio and video outputs for an improved quality. 3. S-VIDEO For optimal image quality, use an S-VIDEO-type connector along with two composite sound cables (red and white). To benefit from Dolby 5.1 digital sound quality with your home theater, use a coax or optical digital sound connector. 4. Y, Pb, Pr Component cable connectors. For a high definition image, use Y, Pb, Pr cables along with composite sound cables. 5. HDMI To enjoy HD superior quality image and Dolby 5.1 sound, use an HDMI cable. 6. Coax and optical connection To benefit from optimal Dolby 5.1 digital sound. For home theater connection only. 8. esata Not yet operational. 16 DCX user guide

18 Section 1 - Your new terminal HDMI connection This connection provides the best HD image and sound quality. HDMI cable connects terminal to the television set and carries image and sound signal. NB: Some of these connections do not exist on all DCX models. DCX user guide 17

19 Section 1 - Your new terminal Home theater connection Connect your terminal to a home cinema system with a composite cable plugged into the DIGITAL AUDIO terminal output and home cinema input. Then, select the corresponding source on the home cinema. You can use an optical cable to connect home cinema to the terminal in order to get a better audio quality. NB: Some of these connections do not exist on all DCX models. 18 DCX user guide

20 Section 1 - Your new terminal Simple guideline for the initial setup of your terminal Turning power on and off To turn terminal on or off, make sure the remote control is in CABLE mode by pressing CBL, then POWER. The POWER light indicator will light up on the terminal front panel. Changing channel Make sure the remote control is in CABLE mode and punch in the channel number you want to tune to, or press CHANNEL +/- on the remote control to select a channel. If you are having difficulties, consult the remote control user guide. Interactive guide Press GUIDE on the remote control. The interactive guide will display the current program information and allow you to access options such as Parental control. Volume Your terminal and television set have independent volume settings. However, for an optimal sound quality, volume should be at the highest setting on the terminal and be controlled through the TV. It is recommended to lock VOL +/- button in TV mode. This procedure can be found in your remote control user guide. TV INPUT With conventional analog cable, switching channels was done directly on the TV set. With digital cable, channel selection is done through the terminal. You must select the source of the signal to be displayed on your TV screen. To do so, press the source button that can either be called INPUT or TV/VIDEO. On the terminal remote control, press INPUT and the TV set will display the current source. The connection varies from one TV brand to the other. To make sure you have the right connection, locate connections on the back of your TV set to identify each source. For example, a cable plugged in the screwed connector is actually connected on the TV connection. Press INPUT until a channel is displayed on the monitor. DCX user guide 19

21 Section 2 - Digital cable access Diagrams and functions introduced in this section may differ from your terminal. Interactive guide basic navigation tips: Yellow is the highlighting color. Highlighting shows where you are when navigating through menus with your remote control. Press buttons to move the highlighting. Press OK/SELECT to confirm your selection. Press EXIT to watch television. Interactive guide Select program title and press OK/SELECT. If it is currently broadcasted, you will be able to tune in. If it is aired later on, an information screen will display its specifics. 1. Press GUIDE to access TV schedule. 2. TV guide displays 90 minutes of schedule. While navigating, your selection is highlighted and a description of the event is displayed on-screen. 3. Use buttons to navigate through the channels, then buttons to see the broadcast schedule for the day or upcoming days. 4. For faster search: Use PAGE Use DAY buttons to search through channels faster. buttons to leap 24 hours forward. The TV guide appears in the form of a schedule displaying channel numbers and names as well as the time frame. Selected show title, scheduled broadcast, description, PGrating and channel number. Schedule date and time Currently selected channel Abbreviated channel name and number 20 DCX user guide

22 Section 2 - Digital cable access Press INFO to get program information. Currently selected channel Option menu: 1- Back 2- Record 3- View channel 4- Favourite 5- Parental control locks Listings are colour-coded to easily identify all program types: Blue Regular programs Purple Movies Green Sports Light blue Kids Yellow Highlights your navigation position Info bar and quick guide As you go through channels, the info bar provides you with information about currently airing shows. This includes show title, start/end time, channel number, current time, as well as a brief description of the program. 1. To display info bar while already watching another channel, press INFO. 2. Once you find a program you are interested in, press OK/SELECT to hide info bar or INFO, to get more information. 3. Press CHAN to change channels and access info bar. DCX user guide 21

23 Section 2 - Digital cable access Selected program title Current channel and time Short description of the program Quick menu The Quick menu features short cuts to digital cable service as well as interactive guide main functions. To access Quick menu, press MENU on your remote control. Quick menu allows direct access to the interactive guide without having to navigate through various menus. Main menu access Recordings Pay-per-view HD television Favourites Search Movies Sports Locks 22 DCX user guide

24 Section 2 - Digital cable access Main menu Main menu gives you access to all digital cable functions. Press MENU on your remote and select available options, such as displaying TV guide by schedule or channel, parental control, favourite channels and pay-per-view. On the Main menu, select Listings by channel and press OK/SELECT to sort through channels. Pay-per-view: Pay-per-view section access Favourites: List of selected favourite channels Search: Search through categories DVR: Recording-related functions Optimum: List of specialty movie channels HDTV: High definition channel guide Digital music: List of digital musical channels Parental control: Channel and show lock up ---More choices--- Configuration: Guide settings Weather: Weather forecast Hourly channel guide Displays 210 minutes of time frame for a single channel. To display compressed guide for a single channel, press GUIDE twice. Or 1. Select Listings by channel from the main menu; 2. Press to view the next channel schedule; 3. Press and PAGE to navigate; 4. Press INFO on your remote control to view all program information; 5. Highlight your selection and press OK/SELECT to tune in the currently airing channel. DCX user guide 23

25 Section 2 - Digital cable access Title search 1. Select Title in the search menu. Use keys to select letters and press OK/SELECT; 2. Access the list on the right by pressing the key on your remote; 3. Select your choice with arrows and press OK/SELECT to tune in. Search results list Keyboard to type in your search To save your search To save search results, select Save search option and press OK/SELECT. To view saved lists, select Saved searches option from the search menu. Parental control and purchase code Parental control allows you to limit viewing as well as access to selected content. Create a four digit code to lock channels, ratings and titles. You can hide adult-rated content so it will not be displayed on the screen. 24 DCX user guide

26 Section 2 - Digital cable access Code setup Parental control allows you to limit access to some programs, while Purchase code limits access to pay-per-view movies and events. To set up a code: 1. Select the Guide setup option from the Main menu; 2. Select Parental control setup; 3. Enter your 4-digit PIN; 4. Enter your PIN once again to confirm. To reset codes: 1. Select the Guide setup option from the Main menu; 2. Select Parental control setup; 3. Enter the 4-digit locks PIN; 4. Select locks PIN; 5. Enter new code and confirm. DCX user guide 25

27 Section 2 - Digital cable access Parental control setup Set up locks wherever you are navigating on the guide or while watching TV. 1. Press MENU and select the icon from the quick menu; 2. Enter your 4-digit PIN to lock channels, titles or ratings by following on-screen instructions. Watch locked programming To access blocked show or channel, find the channel or show on the guide, press OK/SELECT and enter your PIN when prompted. NB The default PIN is Use arrows to rectify an error. Bypass or delete locks Use this option to temporarily unlock or delete all locks and watch any program. 1. Select the Guide setup option from the Main menu; 2. Select Parental control setup; 3. Enter your 4-digit PIN; 4. Select Bypass locks; 5. Select YES to ignore or delete locks. 26 DCX user guide

28 Section 2 - Digital cable access Restore locks 1. Select the Guide setup option from the Main menu; 2. Select Parental control setup; 3. Enter your 4-digit locks PIN; 4. Select NO to ignore or delete locks; 5. Turn off terminal, and turn it back on; 6. After a power outage, it takes 20 minutes for the guide to download. Locks will be deactivated during this delay. NB The symbol is displayed on the guide to indicate a program was locked through parental control option. Favourites The Favourites option allows you fast access channels identified as your preferred ones. To add channels to your Favourites list: 1. Select the Guide setup option from the Main menu; 2. Select Favourites option; 3. Select a list and press OK/SELECT. List name To create a new list DCX user guide 27

29 Section 2 - Digital cable access If no list has yet been created, you can create one by following the suggested steps. 1- If list is empty, press ; 2- Highlight a channel and press OK/SELECT. The heart symbol will appear next to each favourite item. To delete channels from your favourites list: To delete channels from your favourites list, highlight it and press OK/SELECT. The heart symbol will disappear and the channel will no longer be part of your favourites. To view a list of your favourite channels: Select Favourites from the Main menu or the icon from the Quick guide to view your favourite channels. While on the TV guide, press on the remote control to move highlight to your next favourite channel. Press FAV to tune to your favorite channels when the TV guide is not displayed. GUIDE TIP: you can also use Favourites option for digital music channels or when listening to music. Press FAV to go through you favourite music channels. Guide reminder With the interactive menu, you can set a Reminder to be sure you don t miss out shows you want to watch. To set a reminder 1- Select the program you don t want to miss from the TV guide; 2- Press OK/SELECT or INFO on your remote control; 3- Select the icon and press OK/SELECT; 4- To set the reminder, choose the Remind option. The icon will be displayed next to the selected show title. 28 DCX user guide

30 Section 2 - Digital cable access Reminder options Reminder options allow you to customize the frequency and use of reminders. When setting up reminders, select View reminder settings. 1. Use keys to program recurrent Reminders to pop up once, once a day, once a week or from Monday to Friday; 2. Set the on-screen alert delay (up to 15 minutes before the broadcast); 3. The Reminder can be displayed after broadcast (up to 2 hours after program ends); 4. When setting up reminders, you can bypass parental control locks. You can tune to channel from the alert without having to enter your PIN (for more details, see Parental control section). Reminder frequency Reminder start/end Bypass locks Set or cancel a reminder DCX user guide 29

31 Section 2 - Digital cable access Recordings (DCX3400/3510) With your PVR, you can record your favourite shows, rewind or pause live TV. Live TV recording Thanks to its 2 tuners the terminal allows you to simultaneously record live content from 2 channels. These tuners automatically store up 2 hours of standard definition content and half an hour of high definition. This allows you to rewind and pause TV from the moment you tuned in. When you switch channels, information stored from the preceding channel is lost. Status bar Located on the bottom of the screen, the status allows control of content stored in the terminal buffer memory. When time bar is entirely green, 2 hours of SD content is stored (30 minutes of HD content). Time bar fills up further as tuner is set on the same channel. For example, if terminal is set for 30 minutes on the same channel, you can rewind up to 30 minutes on the time bar, that is, from the time the tuner was set on this channel. You can switch between both tuners with the SWAP button of the remote control. When pausing the first tuner and swapping to the other one, the first tuner will continue storing information. If different shows have been stored, the terminal will assign them each a different colour. The ongoing show is always the one with the green time bar. You can save stored content by pressing REC and recording it on your terminal. An ongoing show that is fully stored on the time bar will be recorded in full. An ongoing show that isn t stored from the beginning will not be recorded in full. Live or recorded TV viewing control is similar as with DVD player. The PAUSE button puts viewing on hold; PLAY button resumes viewing, while the STOP button ceases viewing altogether. You may also fast forward or rewind recordings with FFWD and REW (press up to 4 times to increase speed). Combine FFWD and REW buttons with PAUSE for slower motion. 30 DCX user guide

32 Section 2 - Digital cable access To record TV program There are two ways to record a TV program with the interactive guide: 1. One-time recording; 2. Series recording. One-time recording One-touch record allows you to record a single episode or movie selected on the interactive guide (your selection must be made through shows available in the guide schedule). There are two ways to proceed: First method: 1. Select the program you want to record from the TV guide; 2. Press REC; 3. A red dot will appear next to the program title on the TV guide. Second method: 1. Select the program you want to record from the TV guide; 2. Press OK/SELECT or INFO; 3. Select the record symbol from the menu bar; 4. Press OK/SELECT; 5. Select Record this program; 6. Press OK/SELECT; 7. A red dot will appear next to the program title on the TV guide. DCX user guide 31

33 Section 2 - Digital cable access Series recording Series recording allows you to record each broadcast of a series without having to set up the terminal each time. 1. Select the series you want to record from the TV guide; 2. Press OK/SELECT or INFO; 3. Select the record symbol from the menu bar; 4. Press OK/SELECT; 5. Select Record this series from the menu; 6. Press OK/SELECT; 7. Select your preferred settings from the option menu; 8. Select Record series with these settings; 9. The series recording symbol will appear next to the program title. Series recording features Select a series set up to be recorded from the TV guide and press INFO or OK/SELECT. Select the series recording symbol. Select Modify recording settings and press OK/SELECT to access available options. 32 DCX user guide

34 Section 2 - Digital cable access Record: This option allows you to decide whether terminal should record every episode or only prime time, hence discarding reruns. WARNING: This option works only with series that have a specific description for each episode on the TV guide. This option is not functional if the series has a single general description for every episodes. Save: This option manages how many episodes of a single series will be stored at once on the hard drive. For example, setting it on 3 means the terminal will automatically erase the oldest episode when there are more than 3. This prevents unnecessary overload of the hard drive. When recording all episodes, hard drive stores episodes without deleting any of them. Save until: This option protects recordings from being unintentionally deleted. When set on Space is needed, terminal will erase an episode of this series as the hard drives reaches 80% of its capacity to free disk space. When set on I delete, terminal will not delete episodes from this series when hard drive reaches 80% of its capacity. Record programs on: This option allows you to record episodes only on the channel it was set up to or on any channel the series might be aired. Start/Stop recording: Sets recording start/stop at the exact time or a few minutes before and after scheduled time. WARNING: Recordings starting minutes before scheduled broadcast must not conflict with other recordings set on the tuner. Time frame recording This option allows recording according to channel and time frame criteria, regardless of specific programs. This proceeding allows to record up to 24 hours at a time of a specific time frame. 1. Press MENU on the remote; 2. Select DVR, then Set a recording; 3. Select the start, and end times and day and press Continue; 4. Select a channel from the channel list; 5. Press Record, and then Confirm or View recording settings for additional options. DCX user guide 33

35 Section 2 - Digital cable access Manage recordings PVR section provides access to your list of saved recordings, the next two weeks of upcoming recordings as well as series recordings. PVR listings Access your PVR listings through My recordings, from the DVR menu, or press LIST. All recorded content of your hard drive will be listed. Navigate through the menu with arrow keys and press OK/SELECT to view a program. Select Play to resume play from where you left off or to restart from the beginning. Select to delete recordings. Calendar Displays upcoming recordings for the next 2 weeks. 1- Select Future recordings from the main DVR menu; 2- Use arrow keys to move through schedule and select recordings you want to modify. PVR cleanup This option allows you to sort and delete recordings. Simply mark recordings to manage. 1- Select DVR cleanup from the DVR menu; 2- Use arrow keys to mark recordings you want to delete; 3- The percentage of used recording space appears above the list. 34 DCX user guide

36 Section 2 - Digital cable access PVR history This menu provides an overview of deleted programs over the past 4 weeks. 1- Select DVR history from the DVR menu. 2- Use arrow keys to navigate through the list. Recordings can be sorted by deletion date. PVR setup Three options can be activated or deactivated from this section. 1 DVR folders: Groups recordings together when part of the same series. 2 Live program notice: Receive reminders to set longer recordings for live shows. 3 DVR clipping: Clips up to 5 minutes from the start of a show to avoid a conflict. VCR recording (DCX3200/700) From an information screen, highlight the icon from the quick menu and press OK/SELECT. Follow on-screen instructions to confirm or program the VCR recording settings. WARNING! VCR must be set to record on channel 3. DCX user guide 35

37 Section 2 - Digital cable access VCR recording options allow you to adapt recordings frequency and usage. 1. Use keys to program single recordings, once a day, on a daily or weekly basis, or during weekends; 2. Set the recording start (up to 15 minutes before the show begins); 3. The end-time of your recording allows lengthening recording time up to 2 hours after the program has ended. 4. While setting a recording, you can bypass program locks. You can tune in from the reminder, without having to enter your code even if one is programmed. For more information, see Parental control section. Pay-per-view Select Pay-per-view (PPV) on the main menu to access the search menu. Select search options to view available program listing: by time, by title, events and adult. 1. Once you find a program of interest, highlight the title and press OK/SELECT to display the information screen. 2. To order, select BUY and press OK/SELECT. Follow on-screen instructions to order. 3. If the event is airing later on, a Reminder is set to appear before the program starts, prompting you to tune in. Movie title, airing time, channel and price Movies listing Click here to order 36 DCX user guide

38 Section 2 - Digital cable access To cancel pay-per-view order To cancel a pay-per-view order before the program starts: 1. Select the program in any of the listings menus (there will be a dollar sign with the description); 2. From the information screen, select BUY and follow the prompts to cancel the order. A message will confirm that your order has been cancelled, and the event will not be charged. NB Your order will be cancelled if you don t tune in the channel when program is airing. GUIDE TIP: Create a purchase code to block unwanted pay-perview orders. See Parental control and purchase code section for further information. Pay-per-view notice Pay-per-view program started A Program started overlay will appear when you try to order a currently airing pay-per-view program currently airing. You can order any event or movie at all times, even an ongoing one, but we recommend to order at least 15 minutes before it is scheduled to begin. Manage schedule conflict When ordering pay-per-view event or movie while another program is already scheduled, an on-screen notice will prompt you to cancel your order or keep both. Missed pay-per-view movie or event If you order pay-per-view but don t tune in the channel, a missed program overlay will appear on your screen, prompting you to order again. You will not be billed for a missed pay-per-view. DCX user guide 37

39 Section 2 - Digital cable access Setup From the Setup menu, you can activate and customize certain features such as parental control options, terminal settings, audio and language settings. Guide setup From the main menu, select Setup menu and then Guide setup from the available options. Then, use the arrows to select the following setup options: 1. Flip bar position The info bar can appear on the top or bottom of your screen; 2. Flip bar timeout Changes the amount of time the Info bar will stay on your screen, from 3 to 15 seconds; 3. Channel entry a) Yes - automatically tunes to a channel after 2 seconds when entering channel number from your remote. b) No - you must enter the 3-digit channel number or press OK/ Select when entering channel number from your remote. 4. Reminder start time Adjust the amount of time the reminder notice will appear before the start of a program, from 1-15 minutes; 5. Grid cell height Adjust the listings grid for single- or doubleheight grid display; 6. Mini-guide cell height Adjust the listings display for single or double; 7. Message indicator Not yet operational; 8. About us To see licence information about the product. 38 DCX user guide

40 Section 2 - Digital cable access Terminal setup Select Setup from the main menu and press Cable box setup. Front LED display: 1. Select Front LED display from the cable box setup menu; 2. Select Current time or Current channel display; Screen position setup 1. To adjust the vertical and horizontal position of your screen to fit your television set, select Screen position setup from the Setup menu; 2. Use arrow keys on your remote control to position the screen to fit your television set. Text language setup 1. Select English (Canada or US), French or Spanish to change the text language of your guide, menu bars and interactive menu screens; 2. Use arrow keys to select the preferred language and press Change text language to confirm. Note: Language modification may take several minutes. The interactive guide will not be accessible during this delay. Audio setup You can adjust different features of your interactive guide through the main menu. 1 Select your preferred Default audio track language; 2 Use left/right arrow keys to select language, descriptive video service, audio output as well as optimal stereo sound to customize your guide. Guide colour setup Follow instructions to change your guide s colour palette. DCX user guide 39

41 Section 3 - Frequently asked Questions Frequently asked Questions Q. Nothing happens when I press the MENU button, but I can still change channels (go to the preceding or next one). A. If your terminal has just been installed, it takes between 15 to 30 minutes for the guide to download. If nothing happens after this delay, unplug the terminal and plug it back in. Wait for another 15 to 30 minutes. If the interactive menu screen still does not appear, contact our technical support. Q. I cannot see the outer borders on my television screen. A. Select the Adjustments to screen position option in the setup menu. Push direction buttons until the image is well centered. Q. The guide has locked up. Neither the remote, nor the terminal buttons work. A. Try to unplug the terminal and then plug it back in. This will reset the terminal. It will take some time for the information to appear. If there is still a problem, contact our technical support. Q. There are no listings in the guide, or the words To be announced appear on the screen. A. This can happen if there has been a power failure or if the terminal was unplugged. Make sure all equipment is properly plugged in and running. Wait minutes for the channels and program data to load. Q. A message on my screen says This feature is currently being restored. A. This will happen when you try to access a feature not yet operational or when the terminal has not received all the necessary data. This most commonly happens following a power loss. If there is still a problem after 20 minutes, contact our technical support. Q. A message on my screen says This channel should be available shortly. A. This screen will appear when you tune to a channel that is currently not available. If the channel is not available after minutes, contact our technical support. Q. What do I do if I am stuck in a screen or menu I and want to get out? A. You can press the EXIT button on the remote control at all times to instantly return to watching TV. You can also press the LAST button to back up one screen at a time. Q. The displayed information or pricing is incorrect. A. Although all data is checked thoroughly before it is sent to your home, channels do sometimes change their schedule at the last minute without any notification. Q. I have no video, a snowy picture, or I cannot tune any digital channels. A. Make sure that all cable connections are secure and that your TV set is tuned to the right channel (3 or 4). Also, make sure you are actually controlling the terminal (press CBL on the remote). Q. Remote does not respond when I press a button. A. Several factors can explain this problem. Try this procedure: 1. Press the CABLE button on the remote to make sure you are in cable mode. Try your remote control again. If necessary, go to the next step. 2. If the remote control still does not operate adequately, push the CHANNEL button on the terminal front panel. If channels change, it is only a remote control problem. The batteries or the remote control itself may need to be replaced. 40 DCX user guide

42 Section 3 - Frequently asked Questions Control locks Q. In case of a power outage, do I need to reset my parental control and purchase PINs, favourite listings and reminders? A. No. These features will not be lost if the terminal loses power. Q. What if I forget my parental controls/purchase PINs? A. Your must call our technical support to have these PINs reset. All of the PINs will be cleared. Once reset, you will need to enter new ones. Pay-per-view Q. What if I missed a pay-per-view movie or event I ordered? A. You will not be billed for ordered PPV on channels that haven t been tuned. Q. A program appears in the listings with a dollar sign next to the title. A. The dollar sign indicates you have ordered this pay-per-view, and will be able to watch it when the movie or event is scheduled to start. Q. Why can t I purchase this pay-per-view program? A. Several reasons could keep you from ordering pay-per-view: 1. You may have inadvertently made too many orders, and may have to cancel one before making another order. 2. You may have reached your credit limit. PVR and digital services Q. A black screen appears while watching a recorded event. A. Unplug the terminal power supply cable and plug it back in after 30 seconds. If things are not back to normal after 5 minutes, contact our technical support. Q. DVR deactivated appears when trying to get to recorded programs. A. Unplug your terminal and wait 30 seconds to plug it back in. Wait minutes. If the problem persists, contact our technical support. Q. I cannot record a program or access my recordings, and a screen appears that says Unable to process request. A. Turn off the terminal and turn it back on. If the problem persists, contact our technical support. Q. The terminal says the hard drive is full but I have only a few programs recorded. A. Delete a program. The terminal should then display the real content of your hard drive. If the problem persists, contact our technical support. Q. My terminal makes a constant humming sound. A. Most recording terminals are equipped with a fan, to cool the hard drive down. It is thus normal that the fan produces a light humming sound. However, if your terminal is placed in a poorly ventilated or hot location, the fan will be noisier. Q. Does the terminal keep on recording when it is turned off? Must I leave it on so it can record? A. You can turn your terminal off. It will turn itself on to record. Q. How many hours of programming can I store on my PVR? What is the hard drive capacity? A. The recording capacity depends on the video format that is being recorded. The hard drive capacity can be 320 GB or 500 GB, depending on model. DCX user guide 41

43 Section 3 - Frequently asked Questions Q. How many tuners does my PVR have? A. Most PVRs have two tuners. This feature allows you to record two channels at the same time while watching a third program from your PVR recordings library. Q. Can I record or watch two programs at the same time? A. Yes, you can use the SWAP button on your remote to change from one tuner to the other. Q. Can the PVR play back a high definition recording while another HD program is being recorded? A. Yes. In fact, you can record two programs at once while watching a previously recorded program from the hard drive for both HD and regular programming. Q. Are there separate buttons for each tuner? How do I record two programs at the same time? A. The interactive guide can record two different programs listed with overlapping times by pressing the Record button, by manually scheduling the recordings, or by setting future recordings from a program information screen. Q. How many recordings can I schedule in the future? A. There is no limit to the number of recordings you can schedule as long as you do not schedule more than two programs to record at the same time and have available recording space. Q. If a program exceeds planned broadcasting hours (for instance, a sports event requiring overtime play), how can I make sure it will be recorded entirely? A. Modify the recording options for this program. You can adjust recording start and end time to make sure that everything will be recorded. Q. Can I watch a program I am recording before the recording is completed? A. Yes. You can either watch it live as it is being recorded or rewind the program you are currently recording and watch it from the beginning while the recording continues. Q. Can I make a VHS or DVD of a recorded program? A. You can copy a recorded program on VHS or DVD by playing a recording from the PVR while simultaneously recording on your VCR or DVD. Q. Can I set up my PVR to record every episode of a specific program title? A. Yes. Your PVR lets you record multiple episodes of a program according to your preferences by setting up a series recording. Select the type of episode to record, such as a first-run only or all episodes. Specify how many recordings to save and how long to save the recording until you erase it or until space is needed. To access advanced series setup features like add minutes to the start and end times and specify which channels to record, select the recording options icon to review all options. GUIDE TIP: Use Title search to find all air times for a particular title. You can then set up individual recordings for any or all episodes, no matter what time they re on. Q. Can I increase the rewind and fast forward speed? A. Yes. Your PVR will control rewind and fast forward at 4 speeds each. Just press REW or FF up to four times. The on-screen indicator will show at what speed you are controlling playback. Q. Can I program the PVR to skip ads during the recording? A. No. However, you can fast forward ads while watching a recorded program. Q. Can I bookmark a recorded show where I previously left it? A. To resume viewing a program, select Play from the action icons or Restart from the beginning. 42 DCX user guide