Intellex Digital Video Management System. Troubleshooting Guide

Transcription

1 Intellex Digital Video Management System Troubleshooting Guide

2 2 Intellex Digital Video Management Sysem Notice Copyright The infmation in this manual was current when published. The manufacturer reserves right to revise and improve its products. All specifications are refe subject to change without notice. Under copyright laws, contents of this manual may not be copied, photocopied, reproduced, translated reduced to any electronic medium machine-readable fm, in whole in part, without pri written consent of Sensmatic Electronics Cpation. Copyright Sensmatic Electronics Cpation Video Systems Division 6795 Flanders Drive San Diego, CA U.S.A. Trademarks Intellex is a registered trademark and IntelleCd is a trademark of Sensmatic Electronics Cpation. Windows is a registered trademark of Microsoft Cpation. Trademarked names are used throughout this manual. Rar than place a symbol at each occurrence, trademarked names are designated with initial capitalization. Inclusion exclusion is not a judgment on validity legal status of term.

3 Troubleshooting Guide 3 IN CASE OF TROUBLE If a problem occurs, review manual section covering activity associated with problem. If necessary, consult Troubleshooting Guide on following pages. This guide identifies problems, possible causes and suggested actions f: Problems during startup Netwk problems Image problems Alarm detection problems Filter problems Problems during unit operation Archive problems If problem cannot be solved, you may have to contact your dealer facty. When you call f suppt, representative will ask you to provide specific infmation about installation. To save time, spend a few minutes getting ganized. Befe calling Technical Suppt, write down following infmation: The serial number of your Intellex unit. The software version and feature as shown on About Intellex screen (see About Intellex in Intellex Operating Instructions). The make and model of each piece of hardware connected to Intellex. Approximate date of purchase and of installation. The exact text of err message (if any). The symptoms you have observed. NOTE: Please do not return any product to facty without obtaining a Return Authization (RA) number. Failure to do so can result in a significant delay in processing your repair. To obtain an authization number, contact Technical Suppt.

4 4 Intellex Digital Video Management Sysem PROBLEM Power indicat is not lit. Nothing displays on main monit. Nothing displays on optional video out monit. Nothing displays on optional Call Monit output. No Power TROUBLESHOOTING GUIDE POSSIBLE CAUSE S Problems During Startup power to unit. switch not engaged. Voltage switch not set crectly. No power to monit. Monit cable is not properly connected. SUGGESTED ACTION Make sure power cd is crectly connected to unit. Make sure power is available at supply outlet. Insert a paper clip into pinhole below power indicat to turn on unit power. Set voltage switch to crect voltage: Make sure power cd is connected to monit crectly and switch is turned on. Make sure monit cable is connected to Monit connect on rear panel. U nit is not powered up. Power up unit. No power to optional video out monit. Monit cable is not properly connected. No power to optional call monit. Call Monit cable is not properly connected. Make sure power cd is connected to monit crectly and switch is turned on. Make sure video cable f optional video out monit is connected to Video Out connect on rear panel. Make sure power cd is connected to call monit crectly and switch is turned on. Make sure video cable f optional call monit is connected to Call Monit Out connect on rear panel.

5 Troubleshooting Guide 5 PROBLEM Unit displays mouse missing err message. Unit locks up befe Intellex splash screen appears. Unit locks up after Intellex splash screen appears. Intellex hardware verification screen appears. TROUBLESHOOTING GUIDE POSSIBLE CAUSE S Problems During Startup (continued) Mouse device is not connected its plug is not fully seated in its connect. A problem occurred during Windows 98 startup. A key on keyboard is stuck. Unit encountered an Intellex software database problem. Hardware diagnostics encountered a problem during startup. SUGGESTED ACTION Connect mouse device, making sure plug is fully seated. Insert a paper clip into pinhole above REC indicat on front panel to reset unit. Insert a paper clip into pinhole above REC indicat on front panel to reset unit. If problem remains, contact your dealer Sensmatic. Disconnect keyboard and insert a paper clip into pinhole above REC indicat on front panel to reset unit. If problem remains, contact your dealer Sensmatic. Insert a paper clip into pinhole above REC indicat on front panel to reset unit. If problem remains, contact your dealer Sensmatic. Insert a paper clip into pinhole above REC indicat on front panel to reset unit. If problem remains, contact your dealer Sensmatic.

6 6 Intellex Digital Video Management Sysem PROBLEM Unit does not connect to netwk, yet Available appears next to Netwk on Intellex Status screen. Unavailable appears next to Netwk on Intellex Status screen. Image rate slow; quality OK. Image quality po. TROUBLESHOOTING GUIDE POSSIBLE CAUSES Netwk Connection Problems The cable is neir Categy 3 n Categy 5 twisted-pair Ernet (CAT 3 TPE CAT 5 TPE). A cable connect is defective. The Computer Name f this Intellex is assigned to a different Intellex unit. A problem exists with netwk configuration. A problem exists with netwk configuration netwk card configuration. Image Problems Camera not mounted properly. Camera is random interlace faulty. Camera is faulty. Camera random interlace is low resolution. SUGGESTED ACTION Use CAT 5 TPE cables. Replace defective cable connect. Change Computer Name on Windows 98 Netwk screens. Consult netwk administrat. Consult Netwk Client T roubleshooting Guide. Consult netwk administrat. Consult Netwk Client T roubleshooting Guide. Stabilize mount. Check operation. Replace with 2:1 (full) interlace. Check operation. Replace with 2:1 (full) interlace. n resolutio higher with Replace.

7 Troubleshooting Guide 7 TROUBLESHOOTING GUIDE ROBLEM P S CAUSE OSSIBLE P N SUGGESTED ACTIO (continued) Problems Image po. quality mage I f o out lens Camera faulty. adjustment and operation adjustment Check and lens. of lens. Replace from signal video No.. to power o N. power Check to connections video Faulty. video replace Check connections. scheduled f not is Camera IntelleCd operation properly not is filter configured. an onfigure C e ctiv A r o d Alarme a without f segment Setup Schedule on filter screens. appear images Live bright too dark too bad col display video optional on monit. out monit out video Optional adjusted. crectly not out video optional Adjust monit. appear images Live dark. too crectly not is iris Camera adjusted. iris. Adjust appear images Live bright. too not are s Some terminated. termination Change each affected f setting n o n erminatio T. screen termination f internal The affected he t t Ou Camera defective. is connect switching by unit Test cables and output input of pair different a to Then disable connects. ermination on t n Terminatio problem, solves this If screen. dealer your contact problem If Sensmatic. equipment. your check remains, crectly not is iris Camera adjusted. iris. Adjust

8 8 Intellex Digital Video Management Sysem PROBLEM Live images display gray tones. Black hizontal lines through images image not stable. Images appear on monit but not on loop through device. TROUBLESHOOTING GUIDE POSSIBLE CAUSE S Image Problems (continued) Optional video out monit not crectly adjusted. Black and white installed. Faulty sync video output. The wrong termination setting is selected. Problem with loop through device its cabling and connects. Defective Camera Out connect. SUGGESTED ACTION Adjust optional video out monit. Replace with col. Replace affected with a known good. Check replace video cable and connections. Set crect termination on T ermination screen. Test unit by switching input and output cables to a different pair of connects. Then disable termination on Terminatio n screen. If images still do not appear on loop through device, check device, its cable and its connects. Test unit by switching input and output cables to a different pair of connects. Then disable termination on Terminatio n screen. If images now appear on loop through device, contact your dealer Sensmatic.

9 Troubleshooting Guide 9 PROBLEM No response to an alarm input. Alarm output devices do not respond. Continuous alarm when alarm input is connected. Intermittent Video L oss alarms. Unit does not trigger filter when imptant activity occurs. TROUBLESHOOTING GUIDE POSSIBLE CAUSE S Alarm Detection Problems Alarm occurred during D isabled segment. Alarm input polarity increctly set. System time not set crectly in 24-hour fmat. Alarm output device not connected properly. System time not set crectly in 24-hour fmat. Alarm not connected properly. Alarm input polarity increctly set. SUGGESTED ACTION To begin alarm moniting, change segment to Active Alarmed on Schedule Setup screens. Change input polarity on A larm In Polarity screen. Use Date/Time option to set system time in 24-hour fmat. Check connections and crectly connect alarm. Use Date/Time option to set system time in 24-hour fmat. Check connections connect alarm. and crectly Change input polarity on A larm In Polarity screen. B ad power supply. Replace power supply. Bad cabling. Target Sensitivity output bad Filter Problems area is not activated. is set too low. Check replace cabling. Activate target area on appropriate filter setup screen. Change Sensitivit y setting on appropriate filter setup screen.

10 10 Intellex Digital Video Management Sysem PROBLEM Unit does not trigger filter when imptant activity occurs. Unit triggers filter when unimptant activity occurs. Unit triggers filter when no activity occurs. Column text does not display completely on Status, Alarm Review Search Results screens. The screen goes blank during playback. When you click P lay again, playback resumes at a different time. TROUBLESHOOTING GUIDE POSSIBLE CAUSE S Filter Problems (continued) System time not set crectly in 24-hour fmat. Unimptant activity area is included in target area. Sensitivity is set too high. System time not set crectly in 24-hour fmat. Light area. level is too low in target Camera not mounted properly. Camera faulty. is random interlace Problems During Unit Operation Column width is adjusted. not crectly The unit is in circular mode, and it has overwritten oldest playback images in image database with newer images. SUGGESTED ACTION Use Date/Time option to set system time in 24-hour fmat. Deactivate unimptant area on appropriate filter setup screen. Change Sensitivit y setting on appropriate filter setup screen. Use Date/Time option to set system time in 24-hour fmat. Increase light level in target area. Stabilize mount. Check operation. Replace with 2:1 (full) interlace. Drag line between column headers to right to increase column width. Release it when complete text appears. Since images have been overwritten, reste appropriate video segment(s) from archive tape. Then play rested images.

11 Troubleshooting Guide 11 PROBLEM When enhancing an image, Reste button becomes disabled. When you return to playback screen, it is blank. Unit displays an err message and exits to Windows 98. Text images show through option setup screens. F TROUBLESHOOTING GUIDE POSSIBLE CAUSE S Problems During Unit Operation (continued) The unit is in circular mode, and it has overwritten image in image database with a newer image. Unit encountered an Intellex software database problem. A problem exists database. in image Archive Problems SUGGESTED ACTION If you saved printed enhanced image, do nothing. Orwise, reste appropriate video segment from archive tape. Then locate and enhance crect image. Contact your dealer Sensmatic. Contact your dealer Sensmatic. all archive problems, refer to T ape Messages section that starts on next page.

12 12 Intellex Digital Video Management Sysem TAPE MESSAGES MESSAGE The tape drive is empty. The unit cannot back up image database without a tape in tape drive. The tape is write protected. The unit cannot back up image database to a tape that is write protected. The unit ejects tape. When a tape problem occurs during archive reste, use following table to identify appropriate action. TAPE MESSAGES During Archive ACTION Insert a backup tape. After tape drive lights stop blinking, click N ext. The unit checks tape again. To use this tape: 1. Disable write protection. Move slide to close opening on back of tape. 2. Insert tape. After tape drive lights stop blinking, click N ext. The unit checks tape again. To use a different tape: Insert a different tape. After tape drive lights stop blinking, click N ext. The unit checks new tape. The tape is not fmatted. The unit cannot back up image database to an unfmatted tape. The tape fmat is not compatible. The unit cannot back up image database to a tape with a different fmat. To fmat this tape: Select Yes and click Next. After fmatting tape, unit continues with backup. To use a different tape: Select No and click N ext. After unit ejects tape, insert a different tape. After tape drive lights stop blinking, click N ext. The unit checks new tape. To refmat this tape: Select Yes and click Next. After fmatting tape, unit continues with backup. To use a different tape: Select No and click N ext. After unit ejects tape, insert a different tape. After tape drive lights stop blinking, click N ext. The unit checks new tape.

13 Troubleshooting Guide 13 Message The tape drive is empty. The unit cannot reste images without a tape in tape drive. The tape fmat is not compatible. The unit can only reste images from a tape which was fmatted on an Intellex unit. The Status indicat on tape drive is flashing. The drive needs to be cleaned. The tape drive has completed 24 hours of operation since last cleaning. Please clean it befe you continue archiving. Lost communication to tape driver (0xnn-0xnnnn). A processing err occurred. The archived images are secure. Hardware err (0xnn-0xnnnn). Eir tape drive must be cleaned a tape drive problem occurred. TAPE MESSAGES During Reste Action Insert a backup tape. After tape drive lights stop blinking, click N ext. The unit checks tape again. After unit ejects tape, insert a different tape. After tape drive lights stop blinking, click Next. The unit checks new tape. Or Messages Stop archive operation and clean tape drive (see C leaning Tape Drive). To clean tape drive now: Click Yes and N ext to clean tape drive immediately. Follow on-screen directions. To clean tape drive later: NOTE: If you postpone cleaning tape drive, you may render unit inoperable, resulting in data loss. Click No and Next to clean tape drive later. As soon as possible, clean tape drive (see C leaning Tape Drive). Write down err number. Click Finish to exit message screen. Shut down unit. Power unit down, n up. Restart archive operation. If problem remains, contact your dealer Sensmatic. Write down err number. Click Finish to exit message screen. Then try archive reste again. If problem remains, clean tape drive (see Cleaning Tap e Drive). If problem still remains, contact your dealer Sensmatic.

14 14 Intellex Digital Video Management Sysem MESSAGE Hardware err: The tape drive heads are clogged. The tape drive will not operate until you clean it. Tape media err (0xnn-0xnnnn). Eir tape drive must be cleaned tape is damaged. All tape messages. TAPE MESSAGES Or Messages (continued) ACTION Click Finish to exit message screen. Clean tape drive immediately (see Cleaning Tape Drive). If problem remains, tape drive probably needs service. Contact your dealer Sensmatic. Write down err number. Click Finish to exit message screen. Clean tape drive (see Cleaning Tap e Drive). If problem remains, try a new tape. If new tape wks, iginal tape is damaged and should not be used. If it contains data, a third-party data recovery service may be able to recover some all of data. Write down exact text of message. Then click Finish to exit message screen. Try archive operation again. If problem remains, contact your dealer Sensmatic.

15 Troubleshooting Guide 15 Cleaning Tape Drive Many tape problems result from dirty and clogged heads on tape drive. Often se problems can be resolved by regular drive maintenance. In units equipped with a Sony tape drive Status light on tape drive blinks and unit displays a message to remind you to clean drive. NOTE: Proper maintenance of tape drive is required f reliable operation. Sony tape drives should be cleaned after every 24 hours of operation. Use Sony cleaning cartridges in Sony tape drive. OnStream ADR tape drives should be cleaned after every 500 hours of operation. Use only OnStream ADR Cleaning cartridges in OnStream tape drive. Follow directions included with eir brand of cleaning cartridge. Use following procedure to clean tape drive: 1. Eject tape from unit (if any). 2. Insert cleaning tape. After about seconds, unit ejects cleaning tape and Status light stops blinking. If Status light keeps blinking, discard cleaning cartridge and use a new one. 3. Continue archive operation. If you still have tape problems, try cleaning tape drive again. If this does not wk, tape drive probably needs service. Contact your dealer Sensmatic.

16 16 Intellex Digital Video Management Sysem Sensmatic Video Systems Division 6795 Flanders s Drive San Diego, Califnia TEL: FAX: AX: Customer Service: Par art t Number REV A