1 VZ-IP-PVMN SERIES 23", 27" & 32" IP PUBLIC VIEW MNITR IP-PVM N USER MANUAL Please read this manual thoroughly before use, and keep it handy for future reference.
2 CNTENTS Safety Instruction Mark Indication & Substance Warning 3. Caution perational Temperature & Humidity Dot Defect (dead pixel) of TFT FCC RF INTERFERENCE STATEMENT WIRING (DC 24V)... 7 Installation Package 2. Interface Remote Control Function Function Monitor Button Function 2. SD Control and Function Mounting Guide Specification Trouble Shooting RMA Warranty
3 SAFETY INSTRUCTIN Important Safety Instruction 1. Read all warnings. 2. Follow all instructions to ensure longevity of monitor. 3. Do not place the monitor near water. 4. Clean only with dry cloth. 5. Do not block any ventilation openings. Install in accordance with the manufacturer s instructions. 6. Do not install near any heat sources such as radiators, heat registers,stoves, or other heat generating devices. 7. Do not override the safety purpose of the polarized or grounding-type plug. 8. A polarized plug has two blades with one wider than the other. 9. A grounding type plug has two blades and a third grounding prong. 10. The wide blade and the third prong are provided for your safety. 11. If the provided plug does not fit into your outlet, consult with electrician for replacement of the outlet. 12. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles and the point where it connects to the monitor. 13. nly use attachment/accessories specified by the manufacturer. 14. Use only with the cart, stand, tripod, bracket or table specified by the manufacturer or sold with the monitor. When a cart is used, use caution when moving the cart & monitor in combination to avoid injuries. 15. Unplug the monitor during lightning storms or when unused for long periods of time. 16. Refer all servicing to qualified service personnel. Servicing is required when the monitor has been damaged in any way. The monitor shall not be exposed to dripping or splashing and objects containing liquids, such as vases shall not be placed near the monitor. The monitor should have ample distance (e.g. 10cm) from the wall for sufficient ventilation. 3
4 SAFETY INSTRUCTIN Important Safety Instruction Mark Indication and Substance CAUTIN : T REDUCE THE RISK F ELECTRICAL SHCK, D NT REMVE CVER (R BACK). N USER SERVICEABLE PARTS INSIDE. REFER SERVICING T QUALIFIED SERVICE PERSNNEL This symbol is intended to alert the user to the presence of uninsulated & dangerous voltage within the monitor s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons. This symbol is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the monitor. Warning Do not use damaged or loose cables and plug. Do not pull the plug out by the wire nor touch the plug with wet hands. Use only a properly grounded plug and receptacle. Do not connect too many extension cords or plugs to one outlet. Do not excessively bend the plug and wire. Do not disconnect the power cord while it's still plugged into the monitor. Do not place any heavy objects on the power cord. Damage to the cord may cause shock or fire. Never open the monitor. There are no user-serviceable parts inside and opening will void warranty. Removing covers may expose you to dangerous shock hazards or other risks. Keep any heating devices away from the power cable and monitor. Do not place the monitor near water. Do not insert objects of any kind into the monitor's open slots, as they may touch dangerous voltage points. Please follow the laws and regulations of your municipality to dispose the monitor properly. Do not use the monitor in high temperature, humid, dusty or oily areas. Do not install the monitor where it will be exposed to continual vibration. Keep the plastic packaging out of children s reach. If any damage is detected upon first opening the box, contact agency from which you bought the monitor directly. If your monitor does not operate normally in particular, if there is any unusual sound or smell coming from the monitor unplug it immediately and contact an authorized dealer or the service center. 4
5 SAFETY INSTRUCTIN Important Safety Instruction Caution If the connector between the plug and the pin is dusty or dirty, clean it properly using a dry cloth. Make sure to unplug the power cord before cleaning the monitor. Make sure to leave a gap between monitor and wall. Do not drop the monitor when moving it. Place your monitor in a location with low humidity and minimum dust. Install the monitor base on a showcase or shelf so that the end of the base does not protrude from the showcase or shelf. Do not place the monitor on an unstable or small surface area. Do not install inside a vehicle. Disconnect the plug from the outlet during storms or lightning or if it has not been used for a long time. Do not try to move the monitor by pulling on the power cord. Do not cover the vents on the monitor. When moving the monitor, turn off and unplug the power cord. Make sure that all cables, including HDMI cable and cables connected to other devices, are disconnected before moving it. Place the monitor out of children s reach, as they could damage it by hanging onto it. Available Temperature & Humidity perating Temperature : 32 F ~ 104 F / 0 C ~ 40 C perating Humidity : 20 ~ 70% RH Dot Defect (dead pixel) of TFT ViewZ monitors are manufactured using high-end semiconductor technology with precision ratings of 99.9% and above. However, it may be the case that certain RGB and white pixels seem darker (or entirely unlit i.e. black). Modern production methods cannot guarantee an absolute fault-free monitor. To this effect, no LED manufacturer can guarantee a defect free panel. A few isolated pixel or sub-pixel faults are considered tolerable and different policies exist that govern the amount of these tolerable values. While most pixel faults occur in isolated regions, a cluster of dead pixels or sub-pixels can sometimes form for which a separate ruling applies. A cluster is defined as an area of 5x5 pixels. ViewZ s policy on pixel failure: either as an isolated fault or in the form of a cluster is outlined on the website: 5
6 FCC RF INTERFERENCE STATEMENT Note This equipment has been and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures. Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio, TV technician for help. nly shielded interface cable should be used. Finally, any changes or modifications to the equipment by the user not expressly approved by the grantee or manufacturer could void the users authority to operate such equipment. DC CMPLIANCE NTICE This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the radio interference regulation of Canadian Department of communications. 6
7 WIRING WIRING (DC 24V input only) 1. n the back of the monitor, loosen the thumb screws and lower the access panel. 2. Attach the leads from the power supply (supplied) to the left and right connectors. WARNING: Do not connect a ground to the center post. Please be careful of voltage polarity. 3. When finished, secure the access panel. Table A shows the recommended maximum wiring distances (transformer to load), and are calculated with a 10-percent voltage drop. Input : Power Source output terminal / utput : Set input terminal VZ-DC ( Power Transformer) Test Result 23 IP-PVM-N - 3 MNITRS - VZ-PVM-I2B3N & I2W3N Cable Type - 18AWG (Current : 12~19 A) 1 Set of IP-PVM-N 2 Set of IP-PVM-N 3 Set of IP-PVM-N ft / meter 100 ft / m 150 ft / m 200 ft / m 250 ft / m 300 ft / m 350 ft / m DC 24V DC 27V Max. V DC 24V DC 27V Max. V DC 24V DC 27V Max. V 27 IP-PVM-N - 3 MNITRS - VZ-PVM-I3B3N & I3W3N Cable Type - 18AWG (Current : 12~19 A) 1 Set of IP-PVM-N 2 Set of IP-PVM-N 3 Set of IP-PVM-N ft / meter DC 24V DC 27V Max. V DC 24V DC 27V Max. V DC 24V DC 27V Max. V 100 ft / m 150 ft / m 200 ft / m 250 ft / m 300 ft / m 350 ft / m Not Recommended 32 IP-PVM-N - 3 MNITRS - VZ-PVM-I4B3N & I4W3N Cable Type - 18AWG (Current : 12~19 A) 1 Set of IP-PVM-N 2 Set of IP-PVM-N 3 Set of IP-PVM-N ft / meter DC 24V DC 27V Max. V DC 24V DC 27V Max. V DC 24V DC 27V Max. V 100 ft / m 150 ft / m 200 ft / m 250 ft / m 300 ft / m Not Recommended 350 ft / m 7
8 INSTALLATIN Installation Tools The following tools may be required depending on your installation. Electronic Stud Finder Pencil Protective Eye-wear Level Phillips Screwdriver Assembly Components - provided Your ViewZ monitor is shipped with all proper installation hardware and components. If there are parts missing and/or damaged, please stop the installation and contact ViewZ USA at (888) V.1.9. Public View Monitor (Qty 1) 110V Power Cable (Qty 1) DC24V Connector (Qty 1) (Qty 1) Remote Controller (Qty 1) Mounting ption Your ViewZ monitor is compatible with ViewZ monitor mounts. For more information, please contact ViewZ USA at (888) Wall Mount Part # WM05 Flat Wall Mount Part # VESA 50 ~ " PVM WM11 Tilting -45 ~ +45 Part # AM02-A Tilting -20 ~20 Swivel 180 Swivel 180 VESA 75 ~ 100 VESA 75 ~ & 27" PVM 23,27 & 32" PVM Ceiling Mount Part # CM-6/18 Tilting +15 Part # CMKiT-02 Tilting -12 ~ +5 Rotation 360 Rotation 360 Black / White Poll : 35" ~ 70" Poll : 6 ~ 18 ft 23,27 & 32" PVM 23,27 & 32" PVM 8
9 CNNECT EXTERNAL EQUIPMENTS Interface Input Ports The following image is the description of interface input ports q w e r t y u i o a s d 1. HDMI IN 2. AV ( BNC ) IN 3. VGA (15 Pin D-Sub) IN 4. AUDI IN / UT 5. CAMERA CVBS UT 6. CAMERA IP(Ethernet) UT 7. (ptional) Media Player HDMI UT 8. (ptional) Media Player USB 9. (ptional) Media Player SD Card 10. AC 110V IN 11. DC 24V IN 12. DC 12V UT 9
10 REMTE FUNCTIN Remote Controller Remote Controller 1. Power 2. Source - Select Input Source 3. Mute - Turn off the sound 4. Menu - Enter / Exit SD 5. Exit - Exit SD with saving current value 6. Left & Right (VL), Up & Down 7. Enter - Select current setting value on Input source 8. PIP - Launch the PIP (Picture In Picture) mode 9. SWAP - Swap the main & sub on PIP 10. P.PS - Change the sub picture position on PIP 11. P.Size - Change the main & sub picture size on PIP 12. S.Sat - Not working 13. ARC - Aspect Ratio Control 14. APC - Auto Picture Control 15. ACC - Auto Color Control Media Controller 1. Menu - Enter / Exit Media Player Menu 2. Exit - Exit Media Player Menu 3. Left & Right (VL), Up & Down 4. Enter - Confirm the selection 5. Stop & Play - Freeze the media play 6. Stop - Stop the media play q w r y i a f q e t e t u o s d g h w r y Display image, sound and custom settings can be adjusted in SD (n Screen Display) menu by remote controller. To adjust monitor setting value : 1. Press the 'MENU' button to enter the SD menu 2. Press the 'INPUT' button to select input source 3. Press the / buttons to select the desired sub-menu. The selected submenu will be highlighted 4. Press the 'ENTER' button to enter the sub-menu for adjusting items 5. Change the value you wish to adjust by using the / buttons 6. Press the 'MENU' button to confirm / exit for saving adjustment value on sub-menu 7. Without entering SD MENU, press / buttons to adjust the audio volume 8. Press the 'MUTE' button to on / off audio - audio only works with VGA / AV input 10
11 CNTRL AND FUNCTIN n Monitor, Front Area q w e r 1. Built-in Camera / Motion Detection The monitor will display the built-in camera's video Built-in camera has the motion detection function 2. IR Sensor Sensor for the remote controller 3. LED Indicator Green color: monitor on Red color : monitor off 4. Recording Indicator LED User can choose a blinking LED color - red, blue, purple and no color. 11
12 CNTRL AND FUNCTIN n Monitor, Button Control q w e r t 1. Source To select an input source 2. Menu To enter or exit the SD / Select a menu on SD 3. Left & Right (VL) To change the value on the selected menu 4. Up & Down To switch a menu on SD 5. Power To turn the monitor power on / off Monitor Button Function All picture, sound settings and setup can be adjusted in SD (n Screen Display) menu. To adjust the SD screen: 1. Press the MENU button to enter the SD MENU 2. Press the / buttons to select the desired main-menu. The selected main-menu is highlighted 3. Press the / buttons to select the desired sub-menu. The selected sub-menu is highlighted 4. Change the value you wish to adjust by using the / buttons 5. Press the MENU button to confirm the adjustment on sub-menu 6. Press the MENU button to exit the sub-menu and go back to the main-menu 7. Press the MENU button to exit the SD MENU 12
13 CNTRL AND FUNCTIN Select Input Source VGA HDMI CAMERA AV MEDIA Press 'SURCE' button on monitor or 'INPUT' button on remote controller Press / button to change input source and then press / button to select input source on monitor Press / button to change input source and then press / button or Enter to select input source on remote controller Volume Press / buttons to adjust volume on monitor Press / buttons to adjust volume on remote controller Detect Source Signal Message If you connect any input source, monitor will display current input source resolution and frequency. 13
14 CNTRL AND FUNCTIN Picture / MVE / SELECT(ADJUST) MENU RETURN FUNCTIN CNTRAST Adjust the contrast BRIGHTNESS Adjust the brightness HUE 1) Adjust the hue SATURATIN Adjust the color saturation SHARPNESS Adjust the sharpness CLR TEMP Adjust the color setting ASPECT RATI Adjust the video format PICTURE MDE Adjust the image color setting 1) nly available in Composite ( video ) input VALUE 0 ~ ~ ~ ~ ~ 100 See table below See table below See table below MILD USER DYNAMIC STANDARD 1) 2) 3) 16 : 9 1) 2) 3) 4 : 3 2) 3) UNDER ZM 3) 1) VGA-input support PICTURE MDE Reduces contrast and sharpness Applies user selected values - brightness, contrast, color and hue Provides enhanced contrast and sharpness Provides standard contrast and sharpness ASPECT RATI Sets the image size to 16 : 9 Sets the image size to 4 : 3 Adjusts the image size based on input resolution Zooms the image size as factory preset zoom level 2) AV-input support 3) HDMI-input support WARM NRMAL CL Give the white color a reddish tint Give the white color a neutral tint Give the white color a blue-ish tint CLR TEMP. 14
15 CNTRL AND FUNCTIN Sound / MVE / SELECT(ADJUST) MENU RETURN FUNCTIN VALUE VLUME BALANCE Adjusts the volume Adjusts the balance 0 ~ ~ 100 SUND MDE LUDNESS BASS MUTE Selects one of the presets Adjusts preset sound mode Adjusts the bass level Mutes the sound USER / MUSIC / MVIE / STANDARD MDE 1 / MDE 2/ MDE 3 / MDE 4 / FF N /FF / 1-12 N / FF 15
16 CNTRL AND FUNCTIN System - SD SETUP / MVE / SELECT(ADJUST) MENU RETURN SD LANGUAGE SD DURATIN RESTRE DEFAULT FUNCTIN Sets the language of the SD menu Sets the SD display time Resets the monitor settings to the factory default VALUE English, Spanish, French Russian, Portuguese 0 ~ 60 sec 16
17 CNTRL AND FUNCTIN Advance - Adjust Recording Indicator Color / Recording Text / MVE / SELECT(ADJUST) MENU RETURN RECRDING TEXT ption Window RECRDING INDICATR RECRDING TEXT MTIN DETECTIN AUT SWITCHING FUNCTIN Sets the color of recording indicator LED See table below See table on page 17 See table on page 18 VALUE FF / RED / BLUE / PURPLE FUNCTIN VALUE RECRDING TEXT Enables the recording text FF / N TEXT BLINK Sets the blinking text interval time FF / N / 1 ~ 3 sec TEXT SIZE Adjusts the size of text x 1 / x 2 / x 3 TEXT SELECT 1) Selects the preset text TEXT 1 / TEXT 2 / TEXT 3 TEXT CLR Adjusts the color of text RED / GREEN / BLUE / BLACK / WHITE 1) PRESET TEXT - TEXT 1 : Recording / TEXT 2 : Recording in Progress / TEXT 3 : Surveillance in Progress 17
18 CNTRL AND FUNCTIN Advance - Adjust Motion Detection / MVE / SELECT(ADJUST) MENU RETURN MTIN DETECTIN ption Window DETECTIN ENABLE DETECTIN INPUT DETECTIN TIME DISPLAY TYPE FUNCTIN Enables the MTIN DETECTIN function Selects the input source for Motion Detection Adjusts the time to display the swapped image / video which is trigged by motion detection. If user selects '10', the monitor will keep showing the swapped image/videos for 10 seconds whether or not motion detected. If there is no motion detection for 10 seconds, monitor will display original image/videos. Adjusts the display mode of motion detection. PIP : Displays the motion detection input as the PIP of the current video input source. This PIP is set by PIP main menu. * See the PIP in page 19 FULL : Display the motion detection input as the full image/video on the monitor VALUE FF / N CAMERA / AV / MEDIA / VGA / HDMI 3 ~ 100 sec PIP / FULL 18
19 CNTRL AND FUNCTIN Advance - Adjust Auto Switching / MVE / SELECT(ADJUST) MENU RETURN AUT SWITCHING ption Window AUT SWITCHING TIME VGA HDMI CAMERA AV MEDIA FUNCTIN Enables the AUT SWITCHING function Adjusts the time which the monitor displays one input source before switching to the other * nly selected two input sources can be displayed Sets the VGA input source as the switching display source Sets the HDMI input source as the switching display source Sets the CAMERA input source as the switching display source Sets the AV input source as the switching display source Sets the MEDIA input source as the switching display source VALUE FF / N 3 ~ 100 sec FF / N FF / N FF / N FF / N FF / N 19
20 CNTRL AND FUNCTIN PIP PIP SUB SURCE PIP SIZE PIP-PSITIN SUND SELECT SWAP FUNCTIN Selects PIP or FF Selects PIP input source Adjusts PIP window size Adjusts PIP position Selects sound source input Swaps the main display VALUE See table below See table below See table below See table below MAIN, SUB / MVE / SELECT(ADJUST) MENU RETURN FF PIP (Picture in Picture) PIP / PBP input source FF SMALL, MEDIUM, LARGE LEFT UP / LEFT DWN RIGHT UP / RIGHT DWN PIP PIP / PBP function off Separates the screen into two parts. ne source device is displayed on the main screen at the same time the another source device is displayed in inset window SUB SURCE DVI, YPBPR, HDMI, VGA, AV1, AV2, AV3, AV4, AV5 PIP SIZE Display small, medium, large size PIP window on main display PIP-PSITIN Set the position of PIP window on main display HDMI MEDIA (ptional) VGA AV CAMERA HDMI X X MEDIA (ptional) X PIP MDE VGA X AV X CAMERA X X 20
21 MUNTING GUIDE Wall Mounting (ptional) VZ-PVM monitors are suitable for VESA wall mount (not included). M4 x L10 screws for VZ-PVM-I2B3N / I2W3N (23" - 100x100) M4 x L10 screws for VZ-PVM-I3B3N / I3W3N (27" - 100x100) M6 x L8 screws for VZ-PVM-I2B3N / I2W3N (23" - 200x200) VZ-PVM-I3B3N / I3W3N (23" - 200x200) VZ-PVM-I4B3N / I4W3N (32") 1. VZ-PVM-I2B3N/I2W3N, VZ-PVM-I3B3N/I3W3N : VESA WALL MUNT 100mm x 100mm, 200mm x 200mm 2. VZ-PVM-I4B3N/I4W3N : VESA WALL MUNT 200mm x 200mm Attention! VZ-PVM-I2B3N/I2W3N (100x100) : You must use 4 * M4 x L10 screws to assemble this monitor and the wall mount bracket. VZ-PVM-I3B3N/I3W3N (100x100) : You must use 4 * M4 x L10 screws to assemble this monitor and the wall mount bracket. VZ-PVM-I2B3N/I2W3N (200x200), VZ-PVM-I3B3N/I3W3N (200x200), VZ-PVM-I4B3N/I4W3N : You must use 4 * M6 x L8 screws to assemble this monitor and the wall mount bracket. WARNING! If user uses screws longer than M4 x L10 mm for 100 x VZ-PVM-I2B3N/I2W3N, VZ-PVM-I3B3N/I3W3N M6 x L8 mm for 200 x VZ-PVM-I2B3N/I2W3N, VZ-PVM-I3B3N/I3W3N, VZ-PVM-I3B3N/I3W3N it may cause damage to the unit. Please use bolt of correct size and length as instructed. Mounting Safety! At least two people are recommended to safely install the mount. 21
22 SPECIFICATIN Model No. VZ-PVM-I2B3N / I2W3N VZ-PVM-I3B3N / I3W3N VZ-PVM-I4B3N / I4W3N LCD Panel Type Active Display Area Aspect Ratio Frequency Color Temperature Speaker perating Temperature perating Humidity Weight INTERFACE Safety & EMC Certification Electrical Ratings Size & Type 23.6" Pixel Pitch Brightness Contrast Ratio Viewing Angle Display Color Response Time Resolution Case Type AC IN DC 24V IN Power Consumption Accessories 23.6'' LED Backlit Monitor (H) x (V) mm 250 cd/m² 3000 : 1(Typ.) 8.5 ms (H) x (V) mm KHz(H) / 50-75Hz(V) Net : lb / 10.0 kg Gross : lb / 13.5 kg 300 cd/m² 3000 : 1(Typ.) R/L : 89 / 89 U/D : 89 / Million Colors 8.5 ms Metal 16 : KHz(H) / 50-75Hz(V) Warm / Normal / Cool 2 x 5W 32 F ~ 104 F / 0 C ~ 40 C 20 ~ 70% RH CMPSITE VIDE x 1, HDMI (High Definition Multimedia Interface), VGA (RGB-PC) 24V 2.0A 36 W 27" 27'' LED Backlit Monitor (H) x (V) mm 1920 (H) x 1080 (V) (H) x (V) mm Net : lb / 13.0 kg Gross : lb / 15.0 kg CAMERA UT ( RJ-45 x 1, CVBS x 1), Audio In / ut CE / FCC / UL / RHS AC V, 50/60Hz 24V 3.0A 46 W HDMI cable, Power Supply & Cable, User s Manual, Remote controller 32" 32'' LED Backlit Monitor (H) x (V) mm 450 cd/m² 1200 : 1(Typ.) 8 ms (H) x (V) mm 30-84KHz(H) / 50-75Hz(V) Net : lb / 15.0 kg Gross : lb / 18.0 kg 24V 4.0A 50 W 22
23 SPECIFICATIN Camera Specification Production Information Main Chipset Camera Lens External interface Video Network WEB application Parameters Product Name Encode Chipset Sensor Resolution Video System Product Name Digital Zoom Minimum illumination Day & Night Mode Removable ptical Filter Electronic Shutter Speed Gain Control White Balance Wide Dynamic Range (WDR) BLC Highlight Compensation Lens Type Focal Length of the Lens Auto Iris Network Interface CVBS utput Reset Button Video Encode Video Resolution and Frame Rate Video Bit Rate Multi-Stream Image Correction Stream Type S/N Ratio DNR Integration Protocol Network Protocol Streaming Mode Concurrent Access (# of Users) User Rights Language Browser Description 2MP IP module Amba S233 SNY IMX (W) x 1080(H) NTSC / PAL 2MP IP module Support Color: (F1.2, AGC N) / B&W: AGC N) Support Support 1 sec to 1/10000 sec Support Auto Support WDR Support Support Vari-Focal 2.8 ~ 12mm Support RJ45 10 /100 Base-T Support Support H.264 BP/HP/MP/MJPEG NTSC 60Hz:30fps / PAL 50Hz:25fps Main stream: 1920*1080/1280*720 Sub stream: 1280*720/D1/VGA 1Mbps-8Mpbs,support CBR/VBR Main stream,sub stream corridor mode,saturation,brightness,contrast,sharpness VBR/CBR 50 db (AGC FF) Auto/Manual support 3D DNR NVIF 2.4 (supported) TCP/IP,UDP,SMTP,HTTP,FTP,PPPE,DHCP,DNS,DDNS,UPNP,RTP,RTSP Unicast 10 users ( Maximum 3ch 1080P ) Two roles: administrator and common users. The administrator can assign common users different rights. English default Windows IE6,7,8,9,11 / Firefox (broken layout) / chrome (error) 23
24 TRUBLESHTING GUIDE - Check the following before calling for service. - If the same problems continue after checking, contact the reseller you purchased the monitor from. At start We recommend that you test with different input sources when you have trouble with the current input source. If symptom persists, follow the instructions below. After following the instructions below, please contact us at VIEWZ. No image or Noise on the screen - Make sure the power cable is correctly plugged into the outlet - Make sure the power cable is correctly plugged into the monitor - Make sure the cable is correctly connected between monitor & source - Check brightness and see if brightness is set to 'Ø' - Check video source Incorrect display or Half display Flickering and shadow image The audio function is not working LED is flickering or no image - Check your video source - Reset video source : connection, cable replacement, setting & more - Check your input source setting for resolution and phase (Hz) - Check the volume and make sure MUTE is not on - Check HDMI / Audio port cable connection - Check the interface cable connection and make sure it's plugged in correctly - Check the input source 24
25 TERMS F WARRANTY / RMA - The warranty period for this monitor is 3 years. The warranty will be voided for the scenarios listed below. - You can also download the manual and information at VIEWZ web site: VIEWZUSA.CM When power feed to the monitor exceeds capacity and causes damage Accident, Abuse, Misuse, Neglect, Fire, Water/liquids, Lightning or any act of nature Cases of Non-Warranty Coverage Damaged by dropping, throwing and hitting the monitor Failure caused by users attempt to modify the product Failure by limited life of parts such as LED Lamps and any other consumables Damaged by using third party power cable, unstable power input and electric shock * Above information can be changed without notification - please check our website or contact ViewZ representative for latest RMA service policy. * When shipping the monitor for RMA, make sure to pack safely to ensure the monitor is not damaged during shipping. 25
26 NTE 26
27 WARRANTY What and Who is Covered by this Limited Warranty and for How Long ViewZ USA warrants this product to be free from defects in material and workmanship for 3 years to the original owner of this product. The limited warranty is valid only for the original purchaser of the product. What ViewZ USA Will Do At the sole discretion of ViewZ USA, ViewZ USA will repair or replace any product or product part that is defective. If ViewZ USA chooses to replace a defective product or part, a replacement product or part will be shipped to you at no charge, but you must pay any labor costs. What is Not Covered; Limitations ViewZ USA disclaims any liability for damage to mounts, adapters, displays, projectors, other property, or personal injury resulting, in whole or in part, from improper installation, modification, use or misuse of its products. ViewZ USA disclaims all other warranties, express or implied, including warranties of merchantability and fitness for a particular purpose. ViewZ USA is not responsible for incidental or consequential damages, including but not limited to, inability to use its products or labor costs for removing and replacing defective products or parts. Some states do not allow the exclusion or limitation of incidental or consequential damage, so the above limitation or exclusion many not apply to you. What Customers Must Do for Limited Warranty Service If you discover a problem that you think may be covered by the warranty you MUST REPRT it in writing to the address below within thirty (30) days. Proof of purchase (an original sales receipt) from the original consumer purchaser must accompany all warranty claims. Warranty claims must also include a description of the problem, the purchaser s name, address, and telephone number. General inquiries can be addressed to ViewZ USA Customer Service at Warranty claims will not be accepted over the phone or by fax. ViewZ USA Attn: Warranty Claim 177 W. rangethorpe Ave. Placentia, CA How State Law Applies This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Disclaimer ViewZ USA LIMITED 3 YEAR WARRANTY ViewZ USA intends to make this manual accurate and complete. However, ViewZ USA makes no claim that the information contained herein covers all details, conditions or variations, nor does it provide for every possible contingency in connection with the installation or use of this monitor. The information contained in this document is subject to change without notice or obligation of any kind. ViewZ USA makes no representation of warranty, expressed or implied, regarding the information contained herein. ViewZ USA assumes no responsibility for accuracy, completeness or sufficiency of the information contained in this document. Contact Us ViewZ USA NRTH AMERICA 177 W. rangethorpe Ave. Placentia, CA USA and Canada Phone: Fax: ther Locations Phone: (001) Fax: (001)
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