Backflow Online User guide

Transcription

1 Backflow Online User guide Sydney Water requires backflow accredited plumbers to submit backflow information online. This guide will help you register for, and use, Backflow Online to notify us of completed tests on backflow containment devices. Contents How to register for access... 2 How to access the web lodgement system... 3 What to do if you forget your password... 3 How to update your My Profile details... 4 Introduction to web lodgement... 5 How to submit an annual test report for a registered device... 6 How to submit a test report for an unregistered device How to register a new fire service How to submit an annual test report for a device on a fire service How to register a new fire service if one already exists How to submit a report if the backflow device is before/ upstream of Sydney Water meters How to submit a rectification report Backflow Online User guide Page 1 SW269 05/16

2 How to register for access 1. To register for Backflow Online go to sydneywater.com.au > Plumbing, building & developing > Plumbing > Backflow prevention 2. Select 'Register for a Backflow web lodgement account'. 3. Enter your details in the boxes provided. 4. You will see a confirmation screen. 5. We will send you an with your login details as soon as the system grants you access. You will need to change the password on your first login. Backflow Online User Guide BCS0206v6 Page 2

3 How to access the web lodgement system 1. To access web lodgement, go to sydneywater.com.au, navigate to backflow prevention and select Submit a backflow test report. 2. Enter your log in details (your user name is your license number) and click OK. What to do if you forget your password 1. Go to sydneywater.com.au and navigate to Backflow prevention 2. Select Re-set your backflow online password. 3. Enter your username (which is your license number).and the address you signed up with. 4. We will send you an with a temporary password. Backflow Online User Guide BCS0206v6 Page 3

4 How to update your My Profile details 1. The web lodgement system allows you to update your profile at any time. 2. After accessing the web lodgement system select 'My Profile'. 3. Update your personal details. 4. Click Save Profile to save your updated details. Note: if your licence number changes, you will need to register for a new account Backflow Online User Guide BCS0206v6 Page 4

5 Introduction to web lodgement When lodging reports, you now need to select upfront whether you re lodging a report for: a Sydney Water meter boundary connections fire services standpipes. Once you make this selection, you can then: test an existing device register a new device replace a device. Backflow Online User Guide BCS0206v6 Page 5

6 How to submit an annual test report for a registered device 1. After accessing the web lodgement system, select Submit a Report 2. Enter the property number 3. Enter the contact details, and select which connection the device is protecting. (Eg if the containment device you tested was located on a Sydney Water meter, then select I m lodging a containment test report for: a Sydney Water Meter ) 4. Now select the meter, from the list of meters attached to a property. If the meter isn t listed, check you ve got the right account number and that the meter is registered. Backflow Online User Guide BCS0206v6 Page 6

7 5. Once you select a Sydney Water meter, you then need to select the device you re reporting on. If the device is registered, you can just select it from the list and then select Next. 6. Enter the test results Backflow Online User Guide BCS0206v6 Page 7

8 7. Select Next 8. Check the details you entered and select Preview Backflow Online User Guide BCS0206v6 Page 8

9 9. Scroll to the bottom of the draft receipt and select Submit Test Report 10. Print a copy of the report and note the receipt number on screen. You can also choose to submit another containment test report. Backflow Online User Guide BCS0206v6 Page 9

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11 How to submit a test report for an unregistered device 1. After accessing the web lodgement system, select Submit a Report Do not submit reports for zone or individual devices. Containment devices only. 2. Enter the property number 3. Enter the contact details, and select which connection the device is protecting. (Eg if the containment device you tested was located on a Sydney Water Backflow Online User Guide BCS0206v6 Page 11

12 meter, then select I m lodging a containment test report for: a Sydney Water Meter ). 4. Now select the meter, from the list of meters attached to a property. If the meter isn t listed, check you ve got the right account number and that the meter is registered. 5. If you select a Sydney Water meter and the device you tested isn t registered in the list of devices, you will need to register it. Select Register new containment device. If we already have a device on record for the meter/boundary, you need to advise if the device you have tested is in a manifold set up (two or more containment devices installed together), or if it is a replacement device. Backflow Online User Guide BCS0206v6 Page 12

13 If the device you tested was not in a manifold set up, then please select replacement device. Ensure you select the right meter before registering any new device. 6. If you see devices registered that are no longer on site, you can remove them. Backflow Online User Guide BCS0206v6 Page 13

14 7. To remove a device from the records, please select the devices to be removed, and press Select 8. The device will move to the Device/s to be removed box. 9. You can then enter the new devices details to register the device. 10. Enter the test results and select Next Backflow Online User Guide BCS0206v6 Page 14

15 11. Verify the details you entered are correct and select Preview Backflow Online User Guide BCS0206v6 Page 15

16 12. Scroll to the bottom of the draft receipt and select Submit Test Report 13. Print a copy of the report and note the receipt number on screen. You can also choose to submit another containment test report. Backflow Online User Guide BCS0206v6 Page 16

17 How to register a new fire service 1. After accessing the web lodgement system, select Submit a Report 2. Enter the property number 3. If you tested a device on a fire service connection, then select a Fire service (sprinkler/hydrant) 4. If you see the message There is no fire service connection registered on this account that means we have not yet been notified of a fire service on this account. You can register a fire service connection. Backflow Online User Guide BCS0206v6 Page 17

18 5. Select the connection size 6. Enter the device details if the device is a double check detector assembly (used to monitor unauthorised water use from fire hydrants and sprinkler systems), then just register the serial number of the larger device. 7. Enter the test results Backflow Online User Guide BCS0206v6 Page 18

19 8. Verify the information is correct, then select Preview. 9. Submit the test report. Backflow Online User Guide BCS0206v6 Page 19

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21 How to submit an annual test report for a device on a fire service 1. After accessing the web lodgement system, select Submit a Report 2. Enter the property number 3. If you tested a device on a fire service connection, then select a Fire service (sprinkler/hydrant) 4. If you see the message There is 1 (or more) fire service connection registered on this account., you can choose to test the devices we have registered. Backflow Online User Guide BCS0206v6 Page 21

22 5. Select the device, and select Next to continue Backflow Online User Guide BCS0206v6 Page 22

23 How to register a new fire service if one already exists 1. After accessing the web lodgement system, select Submit a Report 2. Enter the property number 3. If you tested a device on a fire service connection, then select a Fire service (sprinkler/hydrant) 4. Note the message: There is 1 (or more) fire service connection registered on this account. If the number of fire service connections is not valid (for example if there are two fire connections to a site, but Sydney Water only has one fire service connection) you can register a new fire service connection and device. Backflow Online User Guide BCS0206v6 Page 23

24 5. Select Register new containment device 6. Select This is a new fire service connection and device Backflow Online User Guide BCS0206v6 Page 24

25 7. Enter new device details and select Next to enter test results. Backflow Online User Guide BCS0206v6 Page 25

26 How to submit a report if the backflow device is before/ upstream of Sydney Water meters If there is no Sydney Water meter on site, or the backflow device is located before/upstream of the Sydney Water meters on site, we call the connection a boundary connection 1. After accessing the web lodgement system, select Submit a Report 2. Enter the property number 3. If you tested a device on a boundary connection, then select boundary connection 4. Note the message: By choosing a boundary connection, you are advising the backflow device is before/upstream of the Sydney Water meters on site. 5. Select the connection size, and then add the device details. Backflow Online User Guide BCS0206v6 Page 26

27 How to submit a rectification report If we audit a customer site and find something incorrect with the installation of a backflow device, we will send the customer a defect notice. This notice explains the problem with the installation, and advises that once the defect is fixed, the customer must submit a non-compliance rectification form to us. 1. After accessing the web lodgement system, select Submit a Report 2. Enter the property number and select Non-compliance rectification report 3. Enter the rectification details, and date of rectification. 4. Submit the report. Backflow Online User Guide BCS0206v6 Page 27

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