THE ORGANIZATIONAL ALIGNMENT HANDBOOK. A Catalyst for Performance Acceleration

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2 THE ORGANIZATIONAL ALIGNMENT HANDBOOK A Catalyst for Performance Acceleration

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4 THE ORGANIZATIONAL ALIGNMENT HANDBOOK A Catalyst for Performance Acceleration H. James Harrington Frank Voehl

5 CRC Press Taylor & Francis Group 6000 Broken Sound Parkway NW, Suite 300 Boca Raton, FL by Taylor & Francis Group, LLC CRC Press is an imprint of Taylor & Francis Group, an Informa business No claim to original U.S. Government works Version Date: International Standard Book Number-13: (ebook - PDF) This book contains information obtained from authentic and highly regarded sources. Reasonable efforts have been made to publish reliable data and information, but the author and publisher cannot assume responsibility for the validity of all materials or the consequences of their use. The authors and publishers have attempted to trace the copyright holders of all material reproduced in this publication and apologize to copyright holders if permission to publish in this form has not been obtained. If any copyright material has not been acknowledged please write and let us know so we may rectify in any future reprint. Except as permitted under U.S. Copyright Law, no part of this book may be reprinted, reproduced, transmitted, or utilized in any form by any electronic, mechanical, or other means, now known or hereafter invented, including photocopying, microfilming, and recording, or in any information storage or retrieval system, without written permission from the publishers. For permission to photocopy or use material electronically from this work, please access com ( or contact the Copyright Clearance Center, Inc. (CCC), 222 Rosewood Drive, Danvers, MA 01923, CCC is a not-for-profit organization that provides licenses and registration for a variety of users. For organizations that have been granted a photocopy license by the CCC, a separate system of payment has been arranged. Trademark Notice: Product or corporate names may be trademarks or registered trademarks, and are used only for identification and explanation without intent to infringe. Visit the Taylor & Francis Web site at and the CRC Press Web site at

6 Dedication I dedicate this book to my new granddaughter, Grace. I look forward to many happy moments with her and her parents over the years ahead. Work is good, but family is better. H. James Harrington I dedicate this book to my two granddaughters, Abby Rose and Emma Catherine, who both love to read and be read to, in spite of their young ages. And to their two wonderful parents, Jeff and Christina Voehl, who never met a book they didn t enjoy and a story they didn t like. Perhaps my next book will be about their love of books. Read on, my sweet ones, read on! Frank Voehl

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8 Contents The Management for Results Handbook Series... xiii Preface...xvii Acknowledgment... xxiii About the Author H. James Harrington...xxv About the Author Frank Voehl...xxix Other Books by H. James Harrington and/or Frank Voehl...xxxi Chapter 1 Overview... 1 Why Organizational Alignment?...1 The Organizational Alignment Functional Model...2 Key Implementation Challenges...5 Gauging Effectiveness...6 Now Ask Yourself These Questions:...7 Harnessing the Energy of Alignment: With Albert ( Butch ) Einstein and Jack ( Sundance ) Welch...9 The Concept of Organizational Alignment...10 Lessons from Butch Einstein...14 Lessons from Sundance Welch...14 Two Lessons from Butch and Sundance...15 Organizational Alignment Outcomes...16 Challenges to Implementation...18 New Sources of Competitive Advantage Working This New Aligned Way...21 Focusing the Alignment Strategy...22 Bose Shows the Way...24 Chapter 2 Alignment Considerations Vision-Centered Organizational Alignment Models...27 Approach Outcomes Key Implementation Challenges...29 Gauging Effectiveness vii