Leer Ice Vending Machines

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1 Leer Ice Vending Machines Guide for Owners & Operators How to get the most out of your new ice vending merchandiser S

2 Contents Key Contacts - who they all are and what they do (Page 2-3) q Your Distributor and Leer q Heartland q Vendnovation Vending Set-Up (Pages 3 5) How it works (Page 6) Product Details (Page 7) Finding the right locations (Page 8) Ice Breaker Installation & Maintenance (Pages 9 19) VM 40 Installation & Maintenance (Pages 20 28) Trouble-Shooting (Pages 29) How to get the most from the Vendnovation account (Pages 30 37) q Navigating the site (Page 30) q Setting and changing bag sizes (Page 32) q Setting and changing price (Page 33) q Monitoring sales (Page 33) q Using sales data to make pricing decisions (Page 34) q Monitoring inventory when to re-stock (Page 35) q Setting alerts (Page 36) q Direct Bill and Declining Balance cards (Page 37) ROI Calculator (Pages 38) Heartland Website (Page 39) Appendices: Forms, Manuals, and Warranty Page 1

3 Contacts l Level 1 Support: Your Distributor l Level 2 Support: Leer, Inc. q Mark Veyveris, Regional Sales Manager - mveyveris@leerinc.com q Adam Stephens, Merchandiser Technical Service Representative - astephens@leerinc.com l Level 3 Support: Heartland and Vendnovation q Cal Bauer, Vendnovation calbauer@prodigy.net q Robert Donnelly, Heartland robert.donnelly@e-hps.com Page 2

Monitoring Service Heartland Processes Credit Card

4 Heartland and Vendnovation Transaction Flow (For the Merchant of Record) Vendnovation Provides your Remote Monitoring Service Heartland Processes Credit Card transactions Customer purchases ice Sales information is sent Daily Deposits $ Page 3

5 Vending Set-Up Prior to receiving first Vending Machine or Ice Breaker Create a Merchant of Record account with Heartland Payment Systems ü Complete Heartland Application ** ü the application to Heartland Payment Systems Robert.Donnelly@e-hps.com cc. the SPT Group. (Specialty Products Team) sptmicropayments@e-hps.com Heartland will provide Merchant of Record account with 25 Terminal IDs (TID) for Ice Breaker and Vending Merchandisers. Heartland will copy in Vendnovation to assist in setup (up to 4,000 TIDs can be provided under the same merchant account) Create an account with Vendnovation ü Complete Vendnovation Application ** ü Provide Vendnovation with Heartland Merchant of Record account information ü the form to orders@vendnovation.com Tel ext. 115 Vendnovation will send username and password to the address entered on the form Using your Vendnovation login username & password, set bag weight and pricing for your merchandiser(s). Contact Leer for assistance **Sample Forms located in Appendices** Page 4

6 Vending Set-Up Before placing in the field Upon receipt of every Vending Machine ü ü Un-package and setup at your facility pay attention to uncrating instructions fastened to exterior of unit Power up your Vending Machine and the provisioning code will be displayed on the card reader. Call or Vendnovation to advise them of your Provisioning code. Using the merchandiser s built in cellular connection, Vendnovation will provision and apply the latest software / firmware updates. ü ü Work with Vendnovation to test some initial transactions. This will confirm correct setup of all account and proper flow of funds. Using your Vendnovation login username and password, set-up your Vending Machine specific information on the Vendnovation website, including machine location, bag weight and sell price, and any alerts. After successful test the unit can be placed in the field ready for sales Page 5

7 Vending Process The Vending Machine is equipped with highpower magnetic locks (600lbs pull force) and 4 robust load-cells that accurately weigh the box contents in real-time. The card reader displays inventory, bag size, and pricing with simple step-by-step instructions. Page 6

Ice Breaker Details Illuminated branding banner also functions as cover for refrigeration unit Large doors and easy grip handles provide multiple touch points and comfortable access for

cabinet with clean weather-resistant polyethylene face and doors Weight: 860 lbs.

8 Ice Breaker Details Illuminated branding banner also functions as cover for refrigeration unit Large doors and easy grip handles provide multiple touch points and comfortable access for customers Recessed User interface protects against weather and blocks the sun for improved customer viewing highlighted by a center graphic panel Over 80 cubic feet capacity Robust steel cabinet with clean weather-resistant polyethylene face and doors Weight: 860 lbs. Height: 79 Length 95 Width at floor 36 Width from handle to back 43 Page 7 Door wraps to side of cabinet to accentuate a clean minimal aesthetic on the ice merchandiser face and emphasize the modern ICE decals Smooth Clean & Clear interior finish in white to accentuate the packaged ice Ergonomic toe kick

9 VM40 Details Page 8

10 Finding the right location Vending units only require a working outlet (115v 15AMPs) and 2 bars of cell signal. It can be placed anywhere ice is needed rest stops, marina s, parking lots, campgrounds, sports fields/ complexes, docks, store fronts, gas stations, etc. the opportunities are endless. Page 9

11 Ice Breaker Installation and Maintenance Page 10

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21 VM40 Installation and Maintenance Page 20

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Navigating the Site From the homepage you ll have a quick Status overview of all your Vending Machines. You ll see alerts that you ve set-up, and any scheduled actions.

31 Navigating the Site From the homepage you ll have a quick Status overview of all your Vending Machines. You ll see alerts that you ve set-up, and any scheduled actions. The navigational bar is broken down to five easy-to-use categories to help you manage your products / projects: Report Manage Machines Products View A great series of Video Tutorials are also available: Page 30

32 Setting and Changing Bag Sizes From the Homepage, Click Products A list of your Vending Machines will appear. Select a box from the list and the pop-up screen featured above will appear. Click in the Size category and adjust the number. Click Save Changes when complete. Page 31

33 Setting and Changing Price From the Homepage, Click Products A list of your Ice Breakers will appear. Select a box from the list and the popup screen featured above will appear. Click in the Price category and adjust the number. Click Save Changes when complete. Page 32

Monitoring Sales From the Homepage, Click Report The dropdown box Provides many options Sales Summary Sales by Range Product Sales Automated Reports Transactions Etc.

34 Monitoring Sales From the Homepage, Click Report The dropdown box Provides many options Sales Summary Sales by Range Product Sales Automated Reports Transactions Etc. The example above Sales Summary was selected. You are next prompted to enter that desired dates you want to review. This step is critical, results only appear when you enter the dates and click Get Report For further breakdown click Details and you ll receive more information on certain accounts and machines. Page 33

35 Using Sales Data to Make Pricing Decisions Under Reports you ll find Sales by Range From here you ll be able to identify sales trends. You can see when the demand is high sort either by, time-of-day, day-of-theweek, or monthly. This gives you information to make price changes and allows you to monitor the effectiveness of those decisions. Page 34

Monitoring Inventory Under Machines click "Adjust Inventory Levels Use the dropdown box and click on your account to choose the Ice Breaker you would like to

36 Monitoring Inventory Under Machines click "Adjust Inventory Levels Use the dropdown box and click on your account to choose the Ice Breaker you would like to review. This will bring up data about the box, including current inventory. The easiest way to track the inventory of all your Ice Breakers is to set alerts. Page 35

Setting Alerts Under Manage click Alert Routing Setup rules and contacts so that you receive emails when something needs your attention.

37 Setting Alerts Under Manage click Alert Routing Setup rules and contacts so that you receive s when something needs your attention. Options include temperature, inventory levels, no sales, and heartbeat (box is without power). Check Active Alerts from the homepage and you will also receive messages via Machine: Factory - Inventory - Show 1 Message: No HeartBeat in 3 hour(s) Current Escalation Level: 1 This is automatically generated by the VendNovation Alert Monitor. For help or troubleshooting assistance, please send an to help@vendnovation.com. Thank you, VendNovation Alert Monitor Page 36

Declining Balance and Direct Bill cards For special customers and large accounts you can offer them their very own ice gift cards (your choice of Direct Bill or Declining Balance) 1.

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38 Declining Balance and Direct Bill cards For special customers and large accounts you can offer them their very own ice gift cards (your choice of Direct Bill or Declining Balance) 1. Order Cards via Leer - Complete Template and submit to Leer - Minimum order is Lead time business days Template Location: t=folder%2cpdf 2. Upload Card information to Vendnovation account - Use Billing Card Upload Template - Input Customer Names - Upload completed billing card template to Vendnovation Template Location: t=folder%2cpdf 3. Report and invoice direct billing customers - Use Transactions report to obtain customer sales information Page 37

39 ROI Calculator LEER ICE Vending - REVENUE & ROI MODEL CHANGE VARIABLES IN YELLOW CELLS ONLY ICE VENDING MACHINE - CAPITAL COST $5,750 Ice Breaker $8897 VM40 $5750 Input Variables: Bag size - lbs 10 Delivered Cost per bag $1.15 Sell price per bag $2.50 # of bags sold per year 3,500 Fixed Vending Costs: Merchant of Record' charge per $15 per month (Divide $15 by no. of machines to establish cost per machine). $ Vending communications $25 per month per machine $ Annual site rental (if any) $0.00 Variable Vending Costs Credit card commisions - 2% + 9 cents per transaction $ Revenue net of fixed & variable vending costs $7, Gross margin 48.3% Cash margin $3,755 Months to payback Ice Breaker capital costs 18.4 Calculator available electronically upon request Page 38

Heartland Website https://infocentral.heartlandpaymentsystems.

40 Heartland Website Through your own private web portal you can track credit card processing 80% of transaction will be made with consumer debit and credit cards Business cards are charged higher processing fees Awards and Cash-back cards are charged higher fees Visa, Master Card, Discover and America Express cards are accepted Discover is comparable in cost to Visa & MC Pre authorizations will show on the consumers credit card for a few days How this is shown and handled varies by credit card issuer Page 39

41 Appendix Applications Forms l Vendnovation lheartland Page 40

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53 Warranty S

54 For generations, there has been a demand and desire for ice; and throughout history, Leer Inc. has pioneered virtually every new technology in the industry, including introducing the first ever Ice Merchandiser. Our rich heritage of producing award winning products results from a commitment and dedication to engineering research, manufacturing excellence and quality service since No one knows this industry like we do. And to us, it s crystal clear that vending with its new and state-of-the-art technology will create more opportunities for consumers to purchase ice, current locations to sell more ice, and allow you to market your product and help run your business more effectively. So get on board and clear the way to increased profits. Leer 2017 Leer, Inc. 206 Leer Street New Lisbon, WI leerinc.com Rev

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