Amino. Digital Television. Sun City & Hilton Head Island

Transcription

1 Amino Digital Television Sun City & Hilton Head Island Q u i c k R e f e r e n c e G U I D E T E L E P H O N E T E L E V I S I O N I N T E R N E T W I R E L E S S S E C U R I T Y

2 HD Television Quick Reference GUIDE

3 Welcome to Hargray s Digital Television service. Your service includes many useful features that will enhance your viewing experience. This guide contains introductory information to help you begin your journey with Hargray Digital Television. Inside you ll find your current channel line-up, information on your remote and a series of frequently asked questions and troubleshooting tips. Please visit us online at hargray.com for more information about our products and services or call us at HARGRAY to speak with a local representative. Sit back and enjoy TV the way it was meant to be!

4 Amino Remote Control Turn TV On/Off Hargray Remote Press TV Press POWER to turn TV On/Off Press CBL, then change channel Numeric Keypad Enter channels or other numeric information at menu prompts MUTE Silences TV volume Note: Press VOL+ to cancel MUTE. Volume & Channel VOL +/- Adjusts volume on TV CH +/- LAST Changes channel Press once to recall the last channel Note: If pressing the channel button causes your picture to be snowy, use the number keys to enter the channel 04, then press CBL and begin to change channels. Program Guide INFO Provides information about selected program GUIDE Displays detailed program listings EXIT Returns to program or previous menu Navigation Move on-screen highlights up, down, left & right arrow Use SELECT button to confirm selection Features Note: Must slide panel back to find below buttons. These buttons allow you to jump directly to main features. DTV Digital TV returns to normal viewing at any time MOVIES Movies-on-Demand MUSIC Commercial-free music Note: Other buttons are not available. HD Television Quick Reference GUIDE

5 Universal Remote Control Turn TV On/Off Press TV or CBL once* Note: TV must be on Channel 4. *If your screen displays: Press and then PWR to activate. Then press the CBL button. Program Guide MENU Displays system menu to access features INFO Provides information about selected program GUIDE Displays detailed program listings EXIT Returns to program or menu Navigation Move on-screen highlights up, down, left & right with arrows. Use OK/SEL button to confirm selection Volume & Channel VOL +/- Adjusts volume on TV CH +/- Changes channel LAST Press once to recall the last channel MUTE Silences TV volume Note: Press VOL + to cancel MUTE. Note: If pressing the channel button causes your picture to be snowy, use the number keys to enter the channel 04, then press CBL and begin to change channels. Numeric Keypad Enter channels or other numeric information at menu prompts Features VOD Movies-on-Demand

6 Troubleshooting Having trouble with your service? Check out these quick tips to help you troubleshoot some common issues. No Picture Verify that the power to your TV is turned on. If the Set Top Box is plugged into an outlet controlled by a wall switch, verify that the switch is in the ON position. Verify that all cables are properly connected. If your system includes a VCR or stereo, verify that you have properly connected them to the Set Top Box. Verify the proper input selection to the home theater receiver or TV. If you are using coaxial cable to connect to your TV, verify that the TV is tuned to the correct channel. (Channel 3 or 4 (depending on your system configuration)) No Color or Incorrect Color Verify that the current TV program is broadcast in color. Adjust the TV color controls. If you are using a component video connection (PrPbY), check that all connectors are completely and properly plugged into the Set Top Box and TV. If you are using a component video connection (PrPbY) and your HDTV only has RGB or RGB-HV connectors, you must use an adapter. Contact Hargray for more information. No Sound If your setup includes a VCR or stereo, verify that you have properly connected them to the Set Top Box. Verify that the volume is turned up. Verify that the mute function is not on. Verify the proper input selection to the home theater receiver or TV. If you are using coaxial cable to connect to your TV, verify that the TV is tuned to the correct channel. (Channel 3 or 4 (depending on your system configuration)). Remote Issues If function keys (guide, channel up/down, etc.) on the remote are not responding, try pressing the CBL button first and then retry the desired function key. MUTE button may not operate on some TVs. Utilize online remote guides found at hargray.com. Help is also available on the Set Top Box by pressing the MENU button on the remote and then selecting HELP. Telephone Support When calling the support line, please have the following information available: 1. The MAC address or the Serial Number (SN) of the box located on the back or underside of the Set Top Box. 2. Make and model of the Set Top Box found on the front panel. Technical Support: Monday Saturday, 7:00am to 6:00pm EST. Dial 611, option 2 from any Hargray phone, or call toll-free HARGRAY and select the repair option. Outages can be reported at the same number 24 hours a day, 7 days a week. HD Television Quick Reference GUIDE

7 Frequently Asked Questions I m not getting any signal. What do I do? Your TV set may be set to the wrong channel. Please ensure that your TV is tuned to the correct channel. This may either be Channel 3 or 4, depending on your system configuration. Also, check to make sure that you ve selected the proper input setting for your TV. My remote won t change the channel? Try pressing the CBL button on your remote, then attempt to change the channel again. My TV screen is displaying a message that says Press to Activate. What do I do? First, push the CBL on your remote, and then press the POWER button. You may also press the POWER button on your Set Top Box. How do I order Pay-Per-View? Change the channel to Channel 401 and follow the on-screen instructions. The default PIN is How do I order Movies-on-Demand (MOD)? Press the MENU button and select Movies from the on-screen menu. When the On-Demand screen appears, search for movies, access movie categories and view film details using the SELECT and up/down arrow keys. To order a movie, highlight the box entitled Rent it. You will be prompted to enter a PIN number. The default PIN is How do I watch a movie using my DVD or VCR device? Change your TV to the appropriate input setting or channel (varies by device), power on your DVD or VCR device and follow the operational instructions for the DVD or VCR device. How do I access the on-screen guide? Press GUIDE on the remote control. If the guide does not display after pressing GUIDE, try pressing CBL and then the GUIDE button. How do I exit the main menu? Press the EXIT button. If you do not exit the main menu after pressing EXIT, try pressing CBL and then pressing the EXIT button. How do I set up Caller ID on TV? Where can I go to modify my Caller ID on TV settings? Press the MENU button on your remote. Arrow down and select Account Info/Settings by pressing the OK button. Select Caller ID from the menu. You may be prompted for your PIN. The default PIN is 0000.

8 Customer Specific Configuration TV location (room) Attached device(s) VCR DVD TiVo Other Connection S-Video Component Coaxial Tune to channel or input Notes Customer Specific Configuration TV location (room) Attached device(s) VCR DVD TiVo Other Connection S-Video Component Coaxial Tune to channel or input Notes Call HARGRAY Visit hargray.com Follow us HD Television Quick Reference GUIDE