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1 Rewrite of content supplied by client Page: Residential Services Bringing audio and video to one room or every room in your home Whether you want a single flat screen installed on a wall or a complete home theatre system, you can expect (company name) to deliver superior customer service from start to finish and expert installation by specially trained technicians with unmatched experience and qualifications. We pride ourselves on delivering custom solutions that meet specific client needs, not cookie-cutter set ups, explains (name of company representative, company name). That means taking the time to meet with the client and get a personal understanding of what they want, not a list of what we offer. You might be surprised by the issues that need to be addressed before anything happens. For example, the size and position of windows has to be checked because unwanted sunlight can diminish the image quality of even the best TV. Equal care is taken when choosing not just major components, but also the connecting cabling, which needs to be correct to achieve the best audio and visual quality possible. Our clients are amazed when we show them what happens when faulting cabling is corrected. (Crosshead) If you can imagine it, we can design and build it Educating the client is another key objective, particularly when it comes to sound. You can t have a truly amazing television experience without a quality, surround-sound audio system, says (name of company representative). He is also quick to add that there is more than one kind of sound. Some people like deep booming sound, some like a very vibrant sound, some like a balanced mix. Typical reaction when a family sees one of our entertainment systems for the first time.

2 You will also be amazed by the degree of control that is now possible with Distributed Audio and Video. For example, you can access your audio and video libraries from anywhere in your home or choose to listen to music in one room while watching a DVD or recorded program in another room. Why settle for less? Contact us today and remember to ask about the savings we offer to customers that purchase a bundle of services that includes hardware and installation. (Sidebar) Quality parts, expert technicians Installation is completed to exacting standards that apply to every aspect of the job including those you can t see. That means using quality parts built to last. We have seen TV mounts constructed with metal that is so weak you can bend it with your fingers. We use quality, guaranteed products that may costs a few dollars more, but are worth every penny. See any wires? Yet another hidden benefit is the skillful way we conceal the wiring that connects your systems. In most cases, we can make it disappear entirely or make it virtually invisible. It all depends on the type of building and the customer s budget, explains (name of company representative. Most often the job is simpler and more economic than the customer expects. Our attention to detail also means you won t see excess wire hidden below or under a cabinet. That is an all-too common result of poor workmanship that is unsightly at best and at worst can affect the performance of your system. To deliver the reliable, highquality performance our clients expect, you can t cut any corners. (Crosshead) We don t leave until the only thing you have to do is press the ON button. A simple TV screen installation takes a couple of hours, more complex jobs involving multiple video and audio components and numerous rooms typically takes one or two days. We can also do more demanding project, including the creation of a 15-seat, theatre-style entertainment system. There really is no limit.

3 When the job is finished, we clean the work site, test all the components and show you how everything works. Then all you have to do is sit back and enjoy your new entertainment system. Home services at a glance Satellite installation single or multiple receivers Home theater - TV mounting (Plasma, LCD or Projector) on drywall, masonry or wood (Ask about a thin profile mount that minimizes the space between the TV and the wall) - Audio/Video integration - Speaker installation - Theater room installation - TV picture calibration (achieve color accuracy and clarity) - Speaker calibration (speakers work together in perfect unison or are adjusted to suit your personal preference) - Pre-built design - Retro fit existing systems - Upgrade and expansion work Four more ways we make the connection Home automation Enjoy the convenience, control and increased security that comes with having the lights in your home programmed to turn on and off. You can also have your home set up to provide access to audio and video files from any room in your home. Distributed audio Access your audio library from anywhere in your home while watching TV in another room and listening to different music in your kitchen. Security and Alarm systems Your home is likely your most valuable asset protect it with a professionally installed security system. It s this easy to say good-bye to slow dial-up internet service.

4 Satellite and point to point wireless internet You don t have to settle for frustratingly slow dial-up internet or unreliable air sticks. Get lightning fast access to the worldwide web by switching to satellite and point-to-point wireless internet, an option that is comparable in cost and speed to landline service Page: Commercial services: Why it pays to speak with us before you start a project It s not unusual for businesses to approach an audio/visual project in a piecemeal fashion. One staff member, who typically has little or no technical expertise, is assigned to purchase components and given a mandate to save money wherever possible (Translation: buy something cheap). Another staff member sources an installer with the prime selection criteria being price. Then everything is supposed to come together at the end. But this rarely happens. Instead, the business ends up with the wrong components or wastes money on things that are not compatible or are simply not necessary. The better approach, whether your project is small or large, is to speak with us first about the end goal and how to reach that goal in the most efficient and cost-effective manner possible with quality parts and components installed by specially trained technicians. Long before we start the project, we sit down with the client to identify the end goal, a necessary step to make smart choices about what equipment should be sourced and how it should be installed You will also appreciate that we understand the importance of reliability. If a home owner loses a signal, it is inconvenient, notes (name of company representative). If a business, such as a hotel, loses a signal or has some other problem, there is customer dissatisfaction and that can have a direct impact on the bottom line. That is one more reason why we insist on using quality, name-brand parts and components, not cheap knock-offs. You might pay a little more when you make the purchase, but it is actually cheaper in the long run because you avoid costly service interruptions.

5 What about installations at multiple locations? We understand the importance of arriving on the scheduled day and completing the job in the required time. Too many contractors are so busy that they assume it is unnecessary to deliver good customer service, which includes arriving on time and completing the job on time. Our objective is to deliver quality work and quality service. The right mix of technical training and hands-on experience There is no replacement for experience, especially when it comes to installations in business locations. For example, we are specialists in hotel and hospitality installations, where the distribution of a consistent TV signal can be problematic in multi-storey buildings. Hotel guests expect to receive a quality TV picture and we know exactly how to make sure that happens. Most hotels are done with a mini cable system that goes from the basement to guest suites, explains (name of company representative). The signal is RF, which is basically like the cable signal that comes into your house. However, when you are distributing a signal from the basement to a multi-storey hotel, it is logical that the signal would be acceptable on the lower floors and too weak on the higher floors. We know how to balance out the signal so that every floor receives the same amazing picture. Commercial services at a glance Small business installations - Multi-TV installation and video distribution - Distributed audio throughout a facility - Internal wiring for data, television and voice - Projector installations and calibrations - CCTV (security camera and digital video recorders) Corporate multi location installation and servicing - Logistical planning and scheduling for multi-location services

6 - Design consultations for large scale deployments - Service and maintenance for audio and TV systems TV distribution, backbone construction - Specializing in HD over coax deployments - Design consultation - Service and maintenance plans - Service upgrade consultations and deployments - Room expansion, adding meeting and banquet rooms to existing distribution Page: Industrial services: Specially qualified to work in industrial environments To ensure our technicians are qualified to work in just about any industrial environment, including oil and gas installations, we insist that they obtain and maintain certifications for Petroleum Safety Training Systems, Construction Safety Training Systems, OSSA Fall Protection, Confined Space Entry Training and Industrial First Aid with CPR. We abide by the rules, both on paper and in the field, explains (name of company representative). Many installation companies present they have certification, but when they get into the field it is clear that they are not complying with safety regulations. There is no room for mistakes, especially in an oil and gas installation. Yes, our technicians are qualified to work at remote locations, including oil and gas exploration sites. Many of our industrial customers are in remote locations, where it is not practical to send a technician to the site. However, support is still possible because we have knowledge about the site and the equipment installed to provide support by phone and . Just by talking to someone who is at the site, we can interpret what the issue is, trouble shoot the situation and offer a solution. Every effort is made to respond to service requests promptly as we understand the implications of even a minor delay. For example, if a company loses its internet connection, there is a direct and negative impact on that company s operations. Response time matters. We understand that.

7 Industrial serv ices at a glance Camp installations - New installations of TV service including head end or L-band distribution - Retro fit solutions - Over wiring - Pre-wiring - High definition additions to existing TV services - Internet services Drilling and Well sites - Remote installations - Temporary and seasonal installs - Internet services (Common sidebar for all pages) Need an emergency repair? Relax. You don t have to miss your favorite sporting event or pay-per-view. We are available when you need us and pride ourselves on offering prompt response, even when the call for service comes in on a Friday or weekend. (Common sidebar for all commercial and industrial pages) After sale maintenance Keep your audio visual equipment in top condition by investing in scheduled maintenance, a smart investment as it typically leads to the highest level of reliability and can also help extend the service life of the equipment. Ask for a quote.

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