INTERCOM SMART VIDEO DOORBELL. Installation & Configuration Guide

Transcription

1 INTERCOM SMART VIDEO DOORBELL Installaton & Confguraton Gude

2 ! Important safety nformaton Read ths manual before attemptng to nstall the devce! Falure to observe recommendatons ncluded n ths manual may be dangerous or cause a volaton of the law. The manufacturer, Fbar Group S.A. wll not be held responsble for any loss or damage resultng from not followng the nstructons of operatng manual. The manufacturer s not responsble for any accdents related to theft, damage or breachng of the wrng, performed by an unauthorzed person. The devce s not desgned to protect the owner s property. It s recommended to use a professonal alarm system for such soluton. Make sure that local law does not prohbt to record, store, and edt the vdeo wthout the consent of people beng recorded. It s strongly prohbted to connect any of the devce termnals to mans (110V/230V) voltage! It s desgned to be powered wth low voltage power supply. Connectng to the mans power wll result n damagng the devce and wll vod the warranty. To be nstalled only by a qualfed specalst! Performng the nstallaton or mantenance on your own may vod the warranty. Please note that the usage of cellular data may cause addtonal charge. Cauton HOT! Insde the operatng devce there are elements that may cause burns. The devce may be demounted at least 30 mnutes after dsconnectng the power supply. We recommend to stll watch for elements marked as Cauton hot.

3 CONTENTS Descrpton and features Installaton Package contents Requred equpment Choosng locaton Choosng and routng wres Mountng the nstallaton box Mountng the n-wall part Connectng wres Mountng the on-wall part SD Card Confguraton Requrements Frst logn Creatng home Confguraton of the frst devce Connectng to the network User confguraton Addng more devces User roles Invtng users Resettng to factory settngs Devce operaton Use cases Specfcatons Regulatons Warranty terms and condtons

4 Descrpton and features Descrpton FIBARO Intercom can show you everyone who has arrved at your doorstep wth a 180-degree hgh-defnton vew and nght vson. Ths modern-lookng, hgh-gloss devce can be placed near the front door or gate to look after your safety. The Intercom allows to control two gates, whch mght be opened usng assgned PIN codes on rotatng rng, holdng up a phone towards the devce or usng dedcated app to do t remotely. The recordngs can be stored on a SD card. Man features Rotatng rng used for PIN codes, Two relay outputs (to control gates), Full HD vdeo resoluton (1080p/30fps), Ultra-wde angle lens (180 o ), IR llumnaton (for nght vew), Nose-cancelng mcrophones, Speaker, Proxmty sensor. Before nstallng the devce 1) Check f the package content s complete, 2) Prepare all the requred equpment, 3) Make sure the power s off. 4 DESCRIPTION AND FEATURES

5 Installaton Package contents On-wall part In-wall part Installaton box Tghtenng tool Mountng screws Hex key 0.9mm 2.2mm x 12mm M2 x 8mm DIN 913 hex INSTALLATION - PACKAGE CONTENTS 5

6 Requred equpment Wre strpper Needle-Nose Plers or Tweezers PH0 and PH1 Phllps Screwdrvers Professonal equpment for mountng the nstallaton box dependng on the type of constructon materal 6 INSTALLATION - REQUIRED EQUIPMENT

7 Choosng locaton Recommended heght of nstallaton: 160 cm Do not nstall the devce n drect sunlght! If ths happens, try to shade the devce to avod overheatng and to keep the sun off the lens and reduce flare. Long-term operatng n drect sunlght may cause overheatng of the devce, ts malfunctonng, and a sgnfcant temperature rse of a housng above the lmt of safe operaton for the user. Do not mount the devce n places exposed to ran or water drop, or prone to floodng. Surface around the nstallaton box should be perfectly smooth to ensure algnng the devce wth the wall. INSTALLATION - CHOOSING LOCATION 7

8 Choosng and routng wres The devce may be powered n two ways: 1) Power supply 12V DC (+/- 10%) 1A LPS (not ncluded) 2) PoE (Power over Ethernet) PSE 48V Both powerng modes work n parallel and may be connected at the same tme wth no effect on the devce operaton. The devce may be connected to network n two dfferent ways: 1) Ethernet - wred connecton (recommended) 2) W-F - wreless connecton Wred connecton s recommended, but f you decded to use W-F connecton make sure that the devce wll be n range of your router and have a good qualty connecton. Before routng the wres make sure what you want to connect and how many wres you wll need: 1) Power supply 12V DC - used to power the devce wth external power supply. Wres requred: 2 2) Ethernet - used for communcaton wth the devce and can be also used to power t usng PoE Power over Ethernet. Wres requred: 1 twsted par cable wth 8 wres 3) Bult-n relays - can be used to open 2 gates or doors wth an electrc lock (va app, BLE proxmty functon, PIN code or physcal buttons). Wres requred: 2 wres per one gate/door 4) Two buttons for bult-n relays - can be used to control bult-n relay usng physcal buttons, swtches etc. Wres requred: 1 wre per one button and 1 wre for common ground 5) Tamper - can be connected to an external system to alarm t n case of sabotage attempt. Wres requred: 2 8 INSTALLATION - CHOOSING AND ROUTING WIRES

9 When routng wres take nto consderaton: The nstallaton wres of the unt must be lead separately from the mans power wres to prevent the transmsson nterference and overvoltage on the control lnes. Wres nsde the nstallaton boxes should be as short as possble to prevent curlng the wres and allow for easy assemblng of the n-wall part. Installaton wres should be carred securely and not vsble from the outsde, preventng from the nterference by unauthorzed person. Recommended Ethernet cable for network connecton s a twsted par cable CAT-5e. The maxmum cable length s 100 meters. Other nputs should be connected usng the sold-core wres wth cross-secton from 0.14 to 0.34 mm 2 (26 22 AWG). Connectors are also capable of connectng stranded wres. Close vcnty of mans (110V/230V) electrcal wres may cause deteroraton of the transmsson through the Internet and potental nose on the nputs. INSTALLATION - CHOOSING AND ROUTING WIRES 9

10 Mountng the nstallaton box Before nstallaton pay attenton to: Installaton box must be mounted usng the materals whch wll not cause the tenson that could deform the shape of a box after the nstallaton (e.g. by expandng). Mountng n the drywall requres usng screws wth hooks (not ncluded). Mountng n the nsulaton-flled wall (e.g. drywall wth mneral wool) requres to keep at least 10cm dstance from the nsulaton to prevent the devce from overheatng. To nstall the box: 1) Prepare hole for 65mm x 75mm (dameter x depth) nstallaton box. 2) Route cables to the back of the hole (see Choosng and routng wres on page 8). 3) Drag the cables through the rubber sealng on the back of the box, takng care to keep the tghtness. 4) Mount the box n the hole and algn t so the TOP arrow ponts up. 5) Make sure the box s flush wth the wall and frmly attached. It s recommended to use the plasterboard adhesve (type T) to securely nstall the box. 10 INSTALLATION - MOUNTING THE INSTALLATION BOX

11 Mountng the n-wall part To nstall the n-wall part: 1) Use a screwdrver to unscrew the small screw that secures the maskng cap labelled wth FIBARO logo. 2) Drag the wres through the hole located on the rght of the nwall part. 3) Place the n-wall part of the devce nsde the nstallaton box. 4) Usng three attached screws fasten the part wth the box, make sure t s algns properly and adjons the wall. INSTALLATION - MOUNTING THE IN-WALL PART 11

12 Connectng wres To connect the wres: 1) Make sure that no wres are powered. 2) Remove the outer nsulaton to expose about 5 cm of the nsulated nner wres, takng care not to damage them. 5 3) Separate and straghten the nner wres f twsted. 4) Cut the nner wres to 4 cm n length. 4cm 5) Remove the nsulaton from the nner wres to leave about 5 mm of exposed metal core on each wre. 4cm 5mm 6) Put the wres nsde the termnals usng long-nose plers or tweezers accordng to dagrams below. 7) Make sure all wres are frmly attached. Should you need to remove a wre from the connector we recommend to use a dedcated tool - WAGO (not ncluded, shown below) to mnmze the rsk of connectors damage. 12 INSTALLATION - CONNECTING WIRES

13 Connectng ethernet/poe cable: ETH1-ETH8 nputs are related to specfed numbers of wres n RJ-45 connector accordng to the T-568B standard as shown below. Connectng 12V DC power supply: Inputs for connectng an external 12V DC power supply. Please double-check correct polarty of power supply. 12V GND o O g B b G br BR! CAUTION Before connectng the power supply, or attachng the wres to devce termnals, make sure that the power supply and nstallaton comples wth the lmts of current and voltage. Use only Class II or double nsulated power supples and perpheral devces whch provde operatng n SELV (Safety Extra Low Voltage) crcuts. INSTALLATION - CONNECTING WIRES 13

14 Connectng relays: Confgurable relay outputs 30V/1A. Outputs are not desgned for long-term supplyng of external devces. Contacts are not connected to the ground and can be connected wth any polarty. R1 R1 R2 R2 Connectng tamper swtch to external system: Ant-sabotage nput, used for connectng to the external alarm system. Normally opened contacts close after nstallng the external, on-wall part of the devce. Contacts are not connected to the ground and can be connected wth any polarty. Parameters: max. 12VDC/50mA. TMP TMP Connectng buttons for relays: Confgurable dry contact logc nputs desgned to be operated by reed sensors, swtches, and relay outputs. N1 GND N2 To fnd more nformaton about potental use cases of each type of connecton see Use cases on page INSTALLATION - CONNECTING WIRES

15 Mountng the on-wall part To mount the on-wall part: 1) Install the maskng cap and tghten t wth a screw. 2) At ths moment you can nstall a SD card (see SD Card on page 16 for more nformaton). 3) Insert the on-wall part (metal flat plate should be on the left) and algn t wthout usng excessve force. 4) Whle holdng the on-wall part, turn the nner black rng counter-clockwse usng the ncluded tghtenng tool untl you feel resstance. 5) Usng the ncluded hex key, tghten the small hex screw untl t flushes wth the black rng (look at the pcture on the rght). Be careful not to cause ts deformaton. 6) The devce s ready to work. You can turn on the mans power and move to devce confguraton gude. INSTALLATION - MOUNTING THE ON-WALL PART 15

16 SD Card The devce allows for nstallng the mcrosd Card for local storage of recordngs. FIBARO Intercom supports up to 128 GB mcrosdhc and mcrosdxc cards, Class 10 s recommended. As for recordng tme, please refer to below chart. 128 GB Insertng a memory card: 1) Before nsertng the mcrosd Card, please ensure the drecton s correct, otherwse the card and card slot may be damaged! 2) Open the plastc cover located behnd the rng. 3) Use your fnger to pull forward the latch that keeps the SD card n place. 4) Lft the latch up. 5) Place the SD card nto the slot wth the label sde facng up and the gold contacts toward the slot. 6) Close the latch and pull t back untl you feel a clck. 7) Close the plastc cover. 128 GB Memory card capacty chart Resoluton Storage 8 GB 16 GB 32 GB 64 GB 128 GB 1080p (1920 x 1080) 10h 19h 39h 77h 155h 720p (1280 x 720) 17h 35h 69h 139h 277h 576p (720 x 576) 25h 50h 99h 198h 395h 288p (352 x 288) 69h 139h 278h 555h 1110h 16 INSTALLATION - SD CARD

17 Confguraton Requrements After proper nstallaton of the FIBARO Intercom to run the devce you need a: OS moble devce connected to the W-F, FIBARO Intercom App, FIBARO ID account (whch you can set up durng the confguraton process). Make sure that durng the confguraton of FIBARO Intercom your smartphone s connected to the same network as your devce. Durng the setup stand close to the devce. Your network should be connected to the Internet at least for the confguraton tme. Download FIBARO Intercom app from the App Store CONFIGURATION - REQUIREMENTS 17

18 Frst logn Havng a vald FIBARO ID account s necessary to use your devce. Such account may be created through the same app that s desgned to operate the Intercom. Look below and follow one of the procedures. Wthout exstng FIBARO ID account: 1) Launch a downloaded FIBARO Intercom app. 2) Type n your e-mal address. 3) Set a password to be used for your FIBARO ID account. 4) Read the Terms of Servce and Prvacy Polcy. 5) Verfy your e-mal address by clckng a lnk provded n the message. 6) After creatng an account, move to Creatng home. Wth exstng FIBARO ID account: 1) Launch a downloaded FIBARO Intercom app. 2) Log n to your FIBARO ID account. 3) After successful logn, you go drectly to Creatng home. 18 CONFIGURATION - FIRST LOGIN

19 Creatng home In ths step, t s possble to create a new home or logn to exstng one. Confguraton takes place through BLE (Bluetooth Low Energy) protocol. Make sure that Bluetooth s enabled on your smartphone. Create new home: 1) Create a home and name t. 2) Tap Next to move to Confguraton of the frst devce n Home secton. If you log n to exstng home, just select t from the lst and proceed to the next step. Confguraton of the frst devce 1) Stand close to the devce. 2) Make sure that your smartphone s connected through W-F to the same network and Bluetooth connecton s enabled. 3) After openng the app, you wll see the lst of devces watng for confguraton. You can see the strength of BLE sgnal. If the sgnal s too weak, try to come closer to the devce. 4) Choose the rght devce and name t f you want. Then, the next step s Connectng to the network. CONFIGURATION - CREATING HOME & CONFIGURATION OF THE FIRST DEVICE 19

20 Connectng to the network After selectng your Intercom from the lst, you can establsh a network connecton. You can do ths n three ways: va W-F or LAN (automatcally or manually). W-F connecton Make sure that the range of W-F sgnal s good enough. If the Intercom s located far from W-F router, t s strongly recommended to use W-F sgnal expanders nearby the Intercom. 1) Select Connectng va W-F. 2) Choose your W-F network from the lst. 3) You can choose the network from the lst or set t up manually. The lst shows W-F networks n Intercom range. It s not a lst of networks found by your phone. 4) Provde a password to the network. 5) It s also possble to set up W-F connecton manually. Provde credentals of your network. Automatc LAN connecton After successful connecton Wzard takes you straght to User Confguraton. Manual LAN connecton Provde necessary credentals: IP Address, Subnet mask, Gateway, and DNS. After that go to User Confguraton. After successful confguraton of the devce (resultng n streamng the lve vew from the Intercom) t s strongly recommended to assgn a fxed IP address of the devce n your router. It makes the devce ntegraton easer. If the connecton wth the devce s not successful, t may be necessary to reset your devce to factory settngs. Reset procedure s descrbed n Resettng to factory settngs on page CONFIGURATION - CONNECTING TO THE NETWORK

21 User confguraton User confguraton s necessary every tme the frst devce s confgured at home. User confgured n ths step becomes admnstrator of the system. To confgure a new user: 1) Type n your name n provded form and tap Next. 2) Set your photo. You can choose t from the lbrary or use camera. 3) Set up your PIN Code to be used for openng the gate. 4) Set your password for local access. Local password s oblgatory when you use devce n network wthout Internet access, stream camera mage and you want to ntegrate t wth FIBARO Home Center. Confguraton summary The followng nformaton wll be dsplayed as a summary of the confguraton process: Intercom name - gven name of a devce User name - name of the man user PIN Code - protecton code set durng confguraton Local password - user password for local access Network - connecton mode and name of network Verfy user nformaton and tap Fnsh. CONFIGURATION - USER CONFIGURATION 21

22 Addng more devces In case of nstallaton of several devces n your house, t s possble to add another devce to your home. To add another devce: 1) Go to Settngs. 2) Fnd Devces secton. 3) Tap Add Devce button. The confguraton of followng devces should process same as settng up of the frst devce. One step wll be omtted - Confguraton of the user. All devces assgned to one Home should operate n the same network and must be connected n the same way (W-F or LAN). User roles There are three user roles avalable n FIBARO Intercom nterface: 1) Admnstrator - can confgure home, add and change settngs of devces and add or nvte users. The admnstrator can fully utlze the system (callng, openng the gate, hstory of actons). 2) System user - can use the devce (callng, openng the gate, hstory of actons) and manage account s settngs (set and change name, photo, and PIN). 3) PIN user - can only open the gate though account s PIN. 22 CONFIGURATION - ADDING MORE DEVICES & USER ROLES

23 Invtng users To nvte new user: 1) Go to Settngs. 2) Fnd Users secton. 3) Tap Invte User button. 4) Fll the FIBARO ID user s e-mal address n the form. 5) After sendng an nvtaton, new user wll be vsble on the lst. You can only nvte actve FIBARO ID users. On nvted user s behalf: 1) Install FIBARO Intercom App and log n to the FIBARO ID account (the same that the nvtaton was sent to). 2) After loggng n you can see a Home lst and the one that user s nvted to wll be marked. 3) After choosng a home, the next step s User Confguraton. Invted user s permssons s system user by default. To become an admnstrator, the permssons must be granted by admnstrator hmself. CONFIGURATION - INVITING USERS 23

24 Resettng to factory settngs There are two ways of performng the reset of the devce: through the moble app or drectly usng the devce. After completon, the Intercom wll be restored to factory settngs. Please notce that all stored recordngs wll also be removed! To reset the devce through moble app: 1) Open the app. 2) Go to Settngs. 3) Select your devce. 4) Fnd Status and tap t. 5) Tap Reset to factory button. To reset the devce drectly: 1) Press and hold the rng and the button at the same tme for about 10 seconds. 2) Release both when the devce glows n red. 3) Enter the seral number usng the rotatng rng. Confrm each number wth a short press of the rng. 4) Enterng correct seral number wll be confrmed by glowng n green and restartng. 24 CONFIGURATION - RESETTING TO FACTORY SETTINGS

25 Devce operaton FIBARO Intercom allows to use rotatng rng for enterng PIN Codes set durng the confguraton process. Correctly entered PIN code may result n authentcatng the user and openng the gate. Anyone who does not have a PIN code may use the button on the front to make a call. To open the gate usng the rng: 1) Move your hand close to the devce - the button wll lght up n blue. 2) Rotate the rng to select the frst dgt of your PIN code - numbers wll lght up one by one. 3) Push the rng to confrm selected dgt. 4) Correct enterng of the dgt wll be confrmed by turnng off the backlght. 5) Enter next dgts of your PIN code n the same way. If you entered ncorrect dgt, pull the rng to cancel the entre sequence and start agan from the 1st dgt. 6) After selectng the last, 4th dgt, make a sngle push to open the gate connected to the frst relay (R1). Make a double push to open the gate connected to the second relay (R2). 7) The PIN code wll be verfed. In case of successful verfcaton, all dodes wll blnk green fve tmes and the gate wll be opened. 8) Enterng ncorrect PIN code wll be ndcated by two blnks n red. The default tme for whch the gate stays opened s 3 seconds. Its length may be adjusted by the admn through the moble app. The gate may be opened by usng the Bluetooth low energy proxmty sensor. In order to do so, move your pared smartphone wth enabled Bluetooth connecton close to the devce. To make a call: 1) Move your hand close to the devce - the button wll lght up n blue. 2) Press the button. 3) LED dodes wll start flashng - wat for a call. 4) If no one responds to your call, you wll be able to leave your message n the voce mal. Voce mal functonalty: Enablng the voce mal s ndcated by the red button backlght, numbers flashng n red, and a beep. Maxmum length of the voce message s 30 seconds. DOORBELL MODE 25

26 Use cases Openng the gate wth electromagnetc lock through the app 12V GND N1 GND N2 TMP TMP R1 R1 R2 R2 12/24V + - Openng the gate through the wall swtch at your home or near the ext 12V GND N1 GND N2 TMP TMP R1 R1 R2 R2 12/24V + - Connectng external alarm devce 12V GND N1 GND N2 TMP TMP R1 R1 R2 R2 ALARM SYSTEM 26 USE CASES

27 One swtch for openng the wcket, another one for openng the gate 12V GND N1 GND N2 TMP TMP R1 R1 R2 R2 12/24V VAC /24V + - USE CASES 27

28 Specfcatons Power supply: DC supply parameters: PoE parameters (PSE): Power consumpton: Conductor cross-secton: Communcaton protocols: Ethernet cable category: Recommended mnmum Internet connecton bandwdth: Termnals: N1, N2 TMP R1, R2 Operatng temperature: IP protecton class: External dmensons of on-wall part (Ø x depth): Installaton box dmensons (Ø x depth): Weght: 12V DC and/or 48V PoE 12V +/- 10%, 1A LPS 36-57V, 350mA (802.3af, Class 0) up to 5W mm² (AWG AWG 22) Ethernet 10/100BASE-TX, W-F a/b/g/n 2.4/5GHz, Bluetooth low energy CAT-5e 5 Mbt/s upload speed 5 Mbt/s download speed NC, max. 5V/1mA, dry contact NC, max. 12V DC/50mA, solated max. 30V/1A (SELV), relay -30 C 40 C IP54 85 x 37 mm 65 x 75 mm 370g 28 SPECIFICATIONS

29 Regulatons Legal Notces All nformaton, ncludng, but not lmted to, nformaton regardng the features, functonalty, and/or other product specfcaton are subject to change wthout notce. Fbar Group S.A. reserves all rghts to revse or update ts products, software, or documentaton wthout any oblgaton to notfy any ndvdual or entty. FIBARO and Fbar Group logo are trademarks of Fbar Group S.A. W-F s a regstered trademark of W-F Allance. The Bluetooth word mark s regstered trademark of Bluetooth SIG, Inc. All other brands and product names referred to heren are trademarks of ther respectve holders. MPEG-4 AVC THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONAL USE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO () ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD ( AVC VIDEO ) AND/OR () DECODE AVC VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WAS OBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROM MPEG LA, L.L.C. SEE Warnng Ths product s not a toy. Keep away from chldren and anmals! Declaraton of conformty Hereby, Fbar Group S.A. declares that FIBARO Intercom s n complance wth the essental requrements and other relevant provsons of Drectve 2014/53/EU. The full text of the EU declaraton of conformty s avalable at the followng nternet address: WEEE Drectve Complance Devce labelled wth ths symbol should not be dsposed wth other household wastes. It shall be handed over to the applcable collecton pont for the recyclng of waste electrcal and electronc equpment. REGULATIONS 29

30 Warranty terms and condtons 1. FIBAR GROUP S.A. wth ts regstered offce n Poznan, ul. Lotncza 1, Poznań, entered nto the Regster of Entrepreneurs of the Natonal Court Regster mantaned by the Dstrct Court for Poznań-Nowe Masto and Wlda n Poznań, VIII Commercal Dvson of the Natonal Court Regster (KRS) under number: , NIP , REGON: , share captal PLN 1,182,100 pad n full, other contact nformaton s avalable at: com (herenafter the Manufacturer ) guarantees that the devce sold (herenafter: the Devce s free from materal and manufacturng defects. 2. The Manufacturer shall be responsble for malfunctonng of the Devce resultng from physcal defects nherent n the Devce that cause ts operaton to be ncompatble wth the specfcatons wthn the perod of: - 24 months from the date of purchase by the consumer, - 12 months from the date of purchase by a busness customer (the consumer and busness customer are further collectvely referred to as Customer ). 3. The Manufacturer shall remove any defects revealed durng the guarantee perod, free of charge, by reparng or replacng (at the sole dscreton of the Manufacturer) the defectve components of the Devce wth new or regenerated components. The manufacturer reserves the rght to replace the entre Devce wth a new or regenerated devce. The Manufacturer shall not refund money pad for the devce. 4. Under specal crcumstances, the Manufacturer may replace the Devce wth a dfferent devce most smlar n techncal characterstcs. 5. Only the holder of a vald guaranty document shall be enttled to make clams under guarantee. 6. Before makng a complant, the Manufacturer recommends usng the telephone or onlne support avalable at fbaro.com/support/. 7. In order to make a complant, the Customer should contact the Manufacturer va the emal address gven at com/support/. 8. After the complant has been properly fled, the Customer wll receve contact detals for the Authorzed Guarantee Servce ( AGS ). The customer should contact and delver the Devce to AGS. Upon recept of the Devce, the manufacturer shall nform the Customer of the return merchandse authorzaton number (RMA). 9. Defects shall be removed wthn 30 days from the date of delverng the Devce to AGS. The guarantee perod shall be extended by the tme n whch the Devce was kept by AGS. 10. The faulty devce shall be provded by the Customer wth complete standard equpment and documents provng ts purchase. 11. The cost of transportng the Devce n the terrtory of the Republc of Poland shall be covered by the Manufacturer. The costs of the Devce transport from other countres shall be covered by the Customer. For unjustfed complants, AGS may charge the Customer wth costs related to the case. 12. AGS shall not accept a complant clam when: - the Devce was msused or the manual was not observed, - the Devce was provded by the Customer ncomplete, wthout accessores or nameplate, - t was determned that the fault was caused by other reasons than a materal or manufacturng defect of the Devce - the guarantee document s not vald or there s no proof of purchase, 13. The guarantee shall not cover: - mechancal damages (cracks, fractures, cuts, abrasons, physcal deformatons caused by mpact, fallng or droppng the devce or other object, mproper use or not observng the operatng manual); - damages resultng from external causes, e.g.: flood, storm, fre, lghtnng, natural dsasters, earthquakes, war, cvl dsturbance, force majeure, unforeseen accdents, theft, water damage, lqud leakage, battery spll, weather condtons, sunlght, sand, mosture, hgh or low temperature, ar polluton; - damages caused by malfunctonng software, attack of a computer vrus, or by falure to update the software as recommended by the Manufacturer; - damages resultng from: surges n the power and/or telecommuncaton network, mproper connecton to the grd n a manner nconsstent wth the operatng manual, or from connectng other devces not recommended by the Manufacturer. - damages caused by operatng or storng the devce n extremely adverse condtons,.e. hgh humdty, dust, too low (freezng) or too hgh ambent temperature. Detaled permssble condtons for operatng the Devce are defned n the operatng manual; - damages caused by usng accessores not recommended by the Manufacturer - damages caused by faulty electrcal nstallaton of the Customer, ncludng the use of ncorrect fuses; - damages caused by Customer s falure to provde mantenance and servcng actvtes defned n the operatng manual; - damages resultng from the use of spurous spare parts or accessores mproper for gven model, reparng and ntroducng alteratons by unauthorzed persons; - defects caused by operatng faulty Devce or accessores. 14. The guarantee shall not cover natural wear and tear of the Devce and ts components lsted n the operatng manual and n techncal documentaton as such elements have a defned operatonal lfe. 15. The Devce Guarantee shall not exclude, lmt or suspend the Customer s warranty rghts. 16. The Manufacturer shall not be lable for damages to property caused by defectve devce. The Guarantor shall not be lable for ndrect, ncdental, specal, consequental or puntve damages, or for any damages, ncludng, nter ala, loss of profts, savngs, data, loss of benefts, clams by thrd partes and any other damages arsng from or related to the use of the Devce. 30 WARRANTY TERMS AND CONDITIONS

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