TARIFF DISTRIBUTION TARIFF SECTION PAGE NUMBER PAGE REVISION E E E E E

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1 FILE PACKAGE NO.: MO TARIFF DISTRIBUTION DATE: May 20, 2015 STATE: MISSOURI EFFECTIVE DATE: 05/15/2015 TYPE OF DISTRIBUTION: Approved PURPOSE: DA Automation TARIFF SECTION PAGE NUMBER PAGE REVISION E E E E E

2 Southwestern Bell Telephone 2nd Revised Sheet 1 Company d/b/a AT&T Missouri Replacing 1st Revised Sheet 1 9. DIRECTORY ASSISTANCE SERVICE The Telephone Company will provide Directory Assistance (DA) Service to an IC from Directory Assistance Service locations (DA location). 9.l General Description DA Service provides automated Directory Access Service to DA locations and use of DA access equipment and use of automated DA service. 9.2 Undertaking of the Telephone Company A. A Telephone Company automated DA service, when furnished a city, state and name, will provide or attempt to provide the telephone number listed in the Telephone Company DA records associated with the name given at the rates and charges as set forth in Paragraph 9.6. The Telephone Company's contact with the IC's End User shall be limited to that effort necessary to process an IC's End User's request for a telephone number; and the Telephone Company will not transfer, forward or redial an IC's end user call to any other location for any purpose other than provision of DA Service. Telephone Company DA Service is not available for traffic. B. A maximum of three (3) requests for telephone numbers will be accepted per call to automated DA. C. A telephone number which is not listed in DA records will not be available to the IC's End User. D. The Telephone Company will specify the DA location which provides the DA Service for each Numbering Plan Area Code (NPA). When it becomes necessary, as determined by the Telephone Company, to change a DA location, the Telephone Company will notify the IC's involved six months prior to the change. For such changes, the regulations as set forth in Section 2, Paragraph 2.l.4, apply. E. When DA Service is ordered, Directory Access Service will be provided between the IC terminal location and the DA location by the Telephone Company at rates and charges as set forth in Paragraph 9.6.

3 Southwestern Bell Telephone 4th Revised Sheet 5 Company d/b/a AT&T Missouri Replacing 3rd Revised Sheet Undertaking of the Telephone Company-(Continued) E. (Continued) 7. Acceptance Testing and Testing Capabilities The acceptance testing and testing capabilities for Directory Access Service traffic routed through an access tandem are the same as those for the associated FGD or BSA-D end office switching. The acceptance testing for Directory Access Service traffic routed directly to or routed in a separate trunk group through an access tandem to the DA location will be as set forth in Section 6 of Tariff FCC No. 73. The testing capabilities for Directory Access Service traffic routed directly to or routed in a separate trunk group through an access tandem to the DA location will be as set forth for cooperative scheduled testing or manual scheduled testing in Section 13. F. Trunk-side switching is provided at the DA Service access location. The DA Service access location will provide trunk-answer and disconnect supervisory signaling. G. The Telephone Company will distribute the calls received over the Directory Access Services to the DA automation using the DA location access equipment. H. In the event that the telephone number is unavailable to automated DA, no charge applies if the automated DA is unable to provide the requested telephone number. When the DA location or DA equipment or terminals are out of service due to a Telephone Company equipment failure or an incorrect number is provided, a credit as set forth in Paragraph 9.4, H., will apply. I. DA Service may, at the option of the IC, be provided for interstate and intrastate communications. When the IC requests such mixed access, the intrastate DA Service charges will be determined by the Telephone Company using the reports furnished by the IC as set forth in Section 2, Paragraph , preceding.

4 Southwestern Bell Telephone 2nd Revised Sheet 6 Company d/b/a AT&T Missouri Replacing 1st Revised Sheet Obligations of the IC A. The IC shall determine and order the busy-hour minutes of capacity and interface type of Directory Access Services it needs for DA Service. B. When DA Service is initially ordered, the IC shall order the service for at least six months. Thereafter, additional service may be ordered for a minimum of six months. Not later than three months prior to the end of the six-month period, the IC shall notify the Telephone Company if the service is to be discontinued at the end of the six-month period. If no notice is received from the IC, the Telephone Company will automatically extend the service for another six months, and all appropriate charges as set forth in Paragraph 9.6, for another six months will apply. C. The IC facilities at the IC terminal location shall provide the necessary on-hook and off-hook supervision. D. When requested by the Telephone Company, the IC shall order a separate trunk group for DA Service for each NPA. The conditions when the customer will be requested to order separate trunk groups for each NPA are set forth in Paragraph 9.2, E.l. E. When the IC bills its End Users, the IC shall be responsible for all contacts and arrangements with its End Users concerning the provision and maintenance of, and the billing and collecting of charges, for DA services furnished to its End Users. When the Telephone Company bills the IC End Users at the request of the IC, contacts and arrangements with IC End Users concerning the billing and collecting of charges will be as set forth in Section 8, Paragraph 8.1. F. The customer understands that automated DA will respond to three (3) requests per call only and will not transfer, forward or redial the call to another location for any purpose other than the provision of automated DA Service.

5 Southwestern Bell Telephone 2nd Revised Sheet 9 Company d/b/a AT&T Missouri Replacing 1st Revised Sheet Payment Arrangements-(Continued) H. Credit Allowance for DA Service 1. When the DA location or DA equipment or terminals are out of service due to a Telephone Company equipment failure or an incorrect number is provided and an IC DA call has been answered or forwarded to a automated DA, a credit allowance for a call answered or forwarded to the automated DA equal to the rate for a Directory Assistance Service Call as set forth in Paragraph 9.6, plus the rate for a Directory Transport call will be applied to the IC's charges. The rate for a Directory Transport call will be the average of the Directory Transport rates per call as set forth in Paragraph In addition to the credit as set forth in Paragraph 9.4.H.1., when a automated DA or DA equipment provides an incorrect number for a call and the customer reports such occurrences to the Telephone Company, a credit allowance for such automated DA call will apply. The credit will be as set forth in Paragraph 9.4.H.3. When the customer reports such a call, the number requested, the number provided and the reason the number provided is incorrect, the number of calls for which a credit will apply will be developed by the Telephone Company in cooperation with the customer. 3. When an automated DA call is not completed due to the failure of automated Directory Access Service to DA locations, DA access equipment or automated DA activities, a credit allowance for the Switched Access Service portion in the originating LATA of such DA call will apply. When the customer reports such a call and DA number dialed, time of the call and the date of the call, the number of calls for which a credit will apply will be developed by the Telephone Company in cooperation with the customer. The credit will be as set forth:

6 Southwestern Bell Telephone 4th Revised Sheet 9.1 Company d/b/a AT&T Missouri Replacing 3rd Revised Sheet Payment Arrangements-(Continued) H. Credit Allowance for DA Service-(Continued) 3. (Continued) a) Credit per call when FGA and/or B Switched Access Service is billed $ b) Credit per call when BSA-A or BSA-B Switched Access Service is billed $ d) Credit per call when BSA-C or BSA-D Switched Access Service is billed $ Credit allowances for other service interruptions will be provided as set forth in Section 2, Paragraph 2.4.4, preceding. 9.5 Rate Regulations A. The Directory Assistance service call charge as set forth in Paragraph 9.6, A., applies for each call to automated DA Service. A call is a call which has been answered by or forwarded to an automated DA. The number of calls answered or forwarded to automated DA will be accumulated by Telephone Company measuring equipment. A credit for the provision of an incorrect telephone number will be applied as set forth in Paragraph 9.4, H. B. The mileage for Directory Transport is measured from the serving wire to the DA location. Title page notwithstanding, these two wire centers may be in different LATA's. In addition, the premises of the ordering customer must be in the LATA where DA service is requested or in the LATA where the DA location is located. However, the IC terminal location must be in a LATA served by the DA location. The measurement will be performed as set forth in Section 6 of Tariff FCC No. 73. C. The charge per call for Directory Transport, as set forth in Paragraph 9.6, B., applies for each call to DA Service. A call is asset forth in Paragraph 9.5, A. The number of calls will be accumulated as set forth in Paragraph 9.5, A.