August Kings Ridge Newsletter and Status Report. Arlington Ridge Newsletter

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1 August 2017 Kings Ridge Newsletter and Status Report Arlington Ridge Newsletter

2 Arlington Ridge Community Newsletter & Status Report August 2017 Overview Hello Residents of Arlington Ridge! We would like to first welcome you into the OpticalTel family of communities! Earlier this year, we acquired the assets of your prior service provider and have taken over for your community. Since then, our team has been diligently working with your community s development team to deliver a state of the art Fiber to the Unit infrastructure, capable of providing the level of services you deserve. This newsletter is intended to cover the many exciting advances made in 2017 for Arlington Ridge, provide a status update on OpticalTel s current construction & deployment progress, and also inform residents of the processes governing these events. We will continue to release similar updates as we push forward to completion of this project, and as new milestones are approaching for the residents and community as a whole. We thank you for being part of the OpticalTel family of communities, as well as your continued patience & support during this deployment. Included Services Bulk Video Service Digital Lineup including & over 229 channels 1 -DVR Set Top Box 1 Set Top Box Bulk Internet Service Fibernow 100 High Speed Internet Service featuring 100Mbps symmetrical speeds Wireless Coverage via included gateway

3 Community Updates New Owner Installations: Currently, OpticalTel is in sync with your community development team. New owner closings to date, and moving forward, will be active with your community s bulk services upon occupancy. Additionally, all future construction details have been communicated by the community development team and physical addresses are now integrated to our back office. Current Resident Installations (cutover to new system): Construction to deliver bulk services over the new fiber optic system to the existing homes within your community has been ongoing & concurrent with the above new construction. Due to these installations requiring a live cutover to ensure seamless transition, coupled with early homes lacking low voltage cabling (also known as Ethernet or CAT6), the planning and deployment has been much more careful and strategic. Our Field Operations Team is projecting that new installs will begin between now, and end of August. The schedule of installations will be forthcoming; however, residents can expect to receive phone calls from our deployment scheduling team 3 to 7 days prior to their slated installation. Owner or Tenant Contact Information: In an effort to ensure efficiency and swift delivery of the above cutovers, we encourage residents (or tenants occupying) to contact OpticalTel if they are unsure whether we have contact information on their account. This can be done one of two ways: our Support Team at with their Name, Home Address, Billing Address, and all pertinent phone numbers and addresses. Or simply to call into our Support Team at FIBER ( ) and deliver this information with one of our Service Representatives. Process for Additional Services & Upgrades: Just as above, if you would like to inquire about additional services offered, or upgrades to your bulk services, please don t hesitate to or call our Support Team for detailed information. As always, the best way to reach us is to call our Customer Service Center open 24 hours a day 7 days a week at or by at Or visit our website at We thank you and appreciate your patronage.

4 ARLINGTON RIDGE OpticalTel Service Guide Included with your Association VIDEO SERVICES Premier Digital Cable Package with, featuring over 229 channels 1 -DVR STB & 1 STB FIBERNOW INTERNET SERVICE Internet Service 100Mbps Symmetrical (Wireless Gateway Included) PREMIUM MOVIE PACKAGES Available Upgrades: $16.95 / mo THREE PREMIUM MOVIE PACKAGES: $39.95 / mo TWO PREMIUM MOVIE PACKAGES: $29.95 / mo FOUR PREMIUM MOVIE PACKAGES: $49.95 / mo ONE PREMIUM MOVIE PACKAGE: FIBERNOW INTERNET SERVICE FIBERNOW INTERNET 250: Internet Service 250Mbps $99.95 / mo FIBERNOW INTERNET 500: Internet Service 500Mbps $ / mo FIBERNOW SUPERGIG: Internet Service 1Gbps $ / mo DIGITAL PHONE SERVICE PRIMARY CHOICE: Full featured, including voic , unlimited long distance to North America, Puerto Rico, and Canada. $26.95 / mo Digital Phone prices do not include: regulatory fees, E911 surcharges, or applicable taxes. MONTHY EQUIPMENT RENTAL (Does not apply to included bulk STB s) Additional Set-Top-Box $7.95 / mo Additional -DVR Set-Top-Box $14.95/ mo * Digital Basic requires subscription to Full Basic TV. Additional equipment rental may be required for multiple TVs. Refundable deposit required on rental equipment. Monthly charges do not include applicable taxes and fees. Digital Phone requires subscription to Internet service. Refundable deposit required on rental equipment. Monthly charges do not include applicable overages, taxes or fees. Channel lineup and rates are subject to change at any time.

5 ARLINGTON RIDGE Current Channel Lineup ( ) CURRENT LINEUP (With Digital) WESH 2 NBC WKMG 6 CBS WRBW 65 UPN Local Origination WKCF 18 CW WFTV 9 ABC TV Guide WUCF 24 PBS WOFL 35 Fox The Weather Channel Local Origination Univision Syfy Lifetime Horse Racing TV ESPN ESPN 2 Fox Sports Sun Big 10 Network Investigation Discovery Oprah Winfrey Net. NBA TV NFL Network Destination America Freeform Encore Westerns USA Network Cartoon Network Ovation History Channel A&E HGTV Food Network Spike TV American Heroes VH 1 MTV CNBC Fox News Science Channel HLN WRDQ 27 JP Ind. Trinity Broadcasting Golf Channel MSNBC Retired Living TV Gate Camera (Future Use) Community Feed (Future Use) Comedy Central GAC EWTN IFC Discovery Life BBC America Bravo Lifetime Movie WE Cooking Channel E! Entertainment BET TV Do It Yourself FX Movies Sportsman Channel Bloomberg TV Hallmark Channel Community Channel WGN America WACX 55 Ind. TV Land Nickelodeon CSPAN Home Shopping QVC Fox Business Network ION TBS Superstation Lifetime Fox News Channel WGN America CNN ESPN ESPN 2 Fox Sports 1 Fox Sports 2 Bravo USA Comedy Central NBC Sports BET Spike TV CMT Disney Channel FX TNT AMC History Channel Turner Classic Movies MSNBC Travel Channel Discovery Channel The Learning Channel Animal Planet NFL Network Hallmark Movies Nat Geo Wild WESH 2 NBC WESH 2 MeTV WKMG 6 CBS WKMG 6 Cozi TV WKMG 6 Heartland WFTV 9 ABC WFTV 9 Laff WRDQ 27 Grit TV WFTV 9 Escape WOFL 35 Fox WUCF 24 PBS WUCF 24 Create WUCF 24 World WUCF 24 V-Me WKCF 18 CW WKCF 18 This TV WKCF 18 Estrella TV WRBW 65 UPN WRBW 65 Heroes WRBW 65 Movies! WRBW 65 Buzzr WRDQ 27 Ind. WRDQ 27 Antenna TV WDSC 15 PBS WDSC 15 The FL Ch. WDSC 15 WV WTGL 45 Goodlife WTGL 45 Nacion Game Show Network Fuse Trinity Broadcasting The Word SonLife Network WTGL 45 Aliento Vision WTGL 45 CTNi A&E HGTV Food Network Syfy Golf Channel Tennis Channel Bloomberg TV EVINE Live FXX East FX Movie Channel DIGITAL MUSIC CHANNELS Beautiful Instruments Jazz Vocal Blends Hottest Hits Modern Country Alternative Adult Contemporary Lite Classical 60 s Revolution Classic Rock Classic Hit Blend Coffeehouse Rock Dance Retro Disco 8-Tracks 80s Hits 70s Hits Classic R & B Today s Hits Soft Hits Malt Shop Oldies Traditional Country Groove Lounge Smooth Jazz Big Band Swing New Age Holidays & Happenings Great Standards The Spirit Y2K The Playground Silky Soul Rap Jazz Blues Gospel Subterranean Symphonic FIBER (3-4237) Some restrictions apply. Digital capable equipment is required to receive Digital TV channels. High-definition capable equipment is required to receive high-definition channels. Channel availability, channel number, and content network may change without notice

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