Customer Feedback Summary Of 10,926 customers surveyed, 7,421 responded Sales Knowledge 92% Installation Crew Professionalism 90% Construction Quality 88% Schedule 88% Communication 85% Value 83% Likely to Recommend 84% Work Done Right 83% Recent Reviews & Published Comments Shirley S. Port Angeles, WA Nov 03, 2018 They need to show people what they are doing so we know what's going on. The inside of the tub was perfect but the door and the main glass weren't safe. I don't want anything to happen to someone else --It's not ADA accessible. I was told my husband would be able to wheel his wheelchair up to the door,... Page 1 of 10
Marvin K. Brandon, FL Nov 03, 2018 Lois M. New Braunfels, TX Nov 03, 2018 Connie W. Gun Barrel City, TX Nov 02, 2018 Audrey M. Burlington, NC Nov 02, 2018 I was just happy with everything; that's all, very happy. Also, when I call in questions, I get the correct answer. It's a lot of help to be able to call in. And now we are very happy from hearing your feedback! Thank you and enjoy your new Tub!? I think it's a great product and I think it will help anyone with circulation or joint problems. Well worth the money! It's wonderful to know you feel like this, Connie! Welcome to the American Standard family!? Everyone at Saftey Tub was very nice and friendly. We love to hear that, Audrey! Enjoy your new Walk- In tub!? Page 2 of 10
Stephen B. Bayview, ID Nov 01, 2018 I recently had back surgery and being able to sit down and let the jets massage my back has been a big help. We couldn't be happier to read that our? helps you feel a little better! Thank you joining us, Stephen & Diane! Jim J. Beaut, SC Nov 01, 2018 Lawrence R. College Park, GA They did good! We are so happy to have been there you, Jim! Have a wonderful day and enjoy your new?! From start to finish and even bee I got it, I was committed to go with them because of the history behind the company. That was one of the primary movers as to why I chose them over the other walk-in tubs. 100 years was impressive to me. Jason, the salesman, was very helpful and made sure that there... Thank you so much this wonderful praise, Lawrence. We are delighted to have you a part of the American Standard family! Page 3 of 10
Cory N. Richland Hills, TX They were very professional and quick. It was a great experience. So glad to hear you were satisfied with our crew's work. Thank you choosing American Standard, Cory! Sandra L. Norwalk, CT W.J.D. Chocowinity, NC Mary J. Yellow Spring, WV Everything was wonderful, and everything worked out fine. That's great to hear. Enjoy, Sandra!? I thought everyone was very professional. Also the safety of the tub gives us peace of mind. We are very pleased to hear that. Enjoy your new tub! I love it! It is perfect. Thanks the love, John. Welcome to the American Standard family!? Page 4 of 10
Ashok R. Marriottsville, MD The product and installation are overpriced. John P. Powder Springs, GA Sherry D. Lexington, KY Sorry you feel this way, Ashok, but we are positive you will begin enjoying the benefits of your new investment very soon. We appreciate your business and please don't hesitate to reach out in case you have any issues or concerns. Thank you. The sales associate explained the options, price and permed the measurements the installation crew. The installers were very professional and real nice people. They completed the job in one day and it looks and works great. We bought the tub without all the options, since we just wanted a tub... Thanks so much sharing your experience, we are very pleased to hear you had such a great one. Welcome to the American Standard family, John & Sandra! I love the tub, it is great the arthritis Thanks the love, Sherry. Happy to hear your new tub is helping you feel better! Page 5 of 10
James F. Taylorsville, MS Carolyn K. FAIRHOPE, AL Kathleen M. Burke, VA American Standard is great! There quality and customer service is fantastic! We appreciate the praise, James. Thank you your business! This Company & Staff, from start to finish, really deserve more than 5 STARS! Everyone brought their "A" game & I knew they would because of past purchases from American Standard! Thank you so much your wonderful review, Carolyn! We appreciate your loyalty and hope you enjoy your new tub! The entry-way to the tub needs to be lower. Right now, it's eight-and-a-half inches. It needs to be lowered to at least four inches. Thanks taking the time to leave your review. Please don't hesitate to reach out to our Customer Care Team at 855-225-2183 any questions or concerns you might have using your new tub. Page 6 of 10
D.M.L. St John, IN The crew headed up by Wayne did a fantastic job. So glad to hear you were satisfied with the final work. We appreciate your patience and we hope you enjoy your new tub! Harry S. Cedarburg, WI Marcy A. Frisco, TX Oct 29, 2018 Safety Tubs Company couldn't have had any better crew than the crew that they sent! They were absolutely great; they were really professional and did a super job! We are glad to hear our crew took such great care of you, Harry. Thanks your business! We love our new tub. We had not been able to bathe in a tub due to safety concerns. Now, we are enjoying a nightly spa experience! Thanks sharing your experience. We love hearing how much you're enjoying your new walk-in tub! Page 7 of 10
Cindy B. MOCKSVILLE, NC Oct 29, 2018 Marie M. Peoria, AZ Oct 26, 2018 Joseph F. Johnston, RI Oct 26, 2018 Valerie E. Lake Worth, FL Oct 26, 2018 Jennifer D. Albion, IL Oct 25, 2018 I was overall satisfied with the crew and the tub itself. I am a really happy customer. Thank you your business, Cindy. Welcome to the American Standard family! The installers were professional, helpful and did outstanding job. I am very satisfied with the project. As a first time user of this company, I want to express my utmost appreciation a job well done Welcome to American Standard family! We love having you with us, Valerie!? I would highly recommend Safety Tubs Company to everyone! This is the best investment I've made. Page 8 of 10
Jack B. Pineville, LA Oct 25, 2018 B.D.V. Palmyra, MO Oct 25, 2018 Steve C. Newport News, VA Oct 25, 2018 It has been an incredible experience. My husband and I are both senior citizens with problems that would not allow us to take baths, and to take a shower, he becomes very weak, but he can use this and enjoy it. After I had the tub installed, I have been pain-free and relaxed. It is truly a blessing. We're so glad to hear you and your husband enjoyed your new?, Eva! Seeing our customers happy makes us incredibly happy too! A very good crew and they did a good job. We're proud of our team's work, Barry & Darlene! We loved learning about your fantastic experience with us!? I' m still waiting on an answer to my question about a possible refund on things that was not done (i.e.) replace door and relocate electric on/off switch. Thank you letting us know where we may help you, Steve. Please reach out to our Customer Care Team at 855-225-2183 so that we can assist with your inquiry! Page 9 of 10
Paulett B. Atlanta, GA Oct 24, 2018 Everything was on the highest professional level. It has also enhanced the quality and the value of my home. We are super glad to hear your experience with us turned out to be as good as it could be.? Thank you your business, Paulett! Page 10 of 10