Quick-Start Guide The New Generation of Television Important information. Retain for your records. Check out the Quick-Start Guide to see all that your remote can do. Turn to the Learn More section for step-by-step instructions on the many ways your ntelos Video works. Check out the FAQs for more help and information. News & updates. Go to www.ntelos.com/video. 1
Quick-Start Guide Get started quickly with the most popular ntelos features 2 VIDEO Caller ID setup and options 4 Menu, Info & Recorded TV remote buttons 6 Guide, search programs & more 8 HDTV & your ntelos Video 10 Digital Video Recorder (DVR) buttons Learn More Index This section provides you with step-by-step directions and tips for exploring more of the features included with ntelos Video. 13 On/off, screensaver & volume controls 14 Changing channels, getting program info & using the interactive program guide 16 Create Favorite channels and using Search 18 Scheduling & recording programs or series 24 Ordering Video On Demand & Pay Per View 26 Using parental locking controls 28 Choosing on-screen language & screen size FAQ & Troubleshooting 30 Answers to common questions & troubleshooting tips Questions For the latest updates on available Video On Demand selections, special events and important messages, tune to our ntelos Information Channel. Click www.ntelos.com for guidance, updates, and more. Call 611 from your ntelos home phone or 1-877- 4NTELOS to reach your ntelos Video expert to get answers, add new features or ask for customer support. 2
Remote Navigation Guide ntelos Video comes with a four-function remote! For detailed information on programming different devices into your remote control, review the remote control user guide provided at the time of installation.you will also find the remote control user guide on our ntelos Web site at www.ntelos.com/video. Record TV with just one click Skip back in 7-second increments Go to Video On Demand library Go to Main Menu Fast forward in short bursts Go to list of recorded TV programs Return to last screen or TV channel Exit from menu screen to TV Go to Interactive Program Guide Navigate channels, menus, and screens using arrows Go to program info screen Return to the previously-viewed TV channel Edit text on the search screen Change screen dimensions to fit widescreen TVs 1
V i d e o Quick-Start (540) 591-5490 - FRAN MARTIN ntelos Video Caller ID allows you to see incoming phone calls right on your TV screen. Let your TV do the work of your phone and deliver Caller ID to your ntelos Video-powered TVs. While watching ntelos Video, when a call comes in on your ntelos home phone with the Caller ID feature, a pop-up will appear on the TV screen. The pop-up provides the incoming phone number and caller name. When the pop-up appears, you can either answer the call on your home phone or simply let it go into your ntelos voicemail. The pop-up fades from your TV screen after 5 seconds. ntelos Video Caller ID will not appear on a program you are recording on your ntelos Video DVR. If you are recording a program on your own DVD or VHS recorder, Video Caller ID can be easily disabled while recording. Video Caller ID/Quick Tips Manage your Video Caller ID by individual set-top box, incoming phone numbers or specific times of the day. Here are Quick Tips on managing the key features of Video Caller ID. Need Assistance? For complete instructions on managing your Video Caller ID, go to www.ntelos.com/video and click Customer Support, or just call Video Instructional Support at 611 from you ntelos home phone or 1-877-4NTELOS. 2
Incoming Call Log Press MENU on your remote then select Settings. Use the down arrow to highlight Account. Press OK. Highlight Caller ID Settings, Press OK. Wait approximately 15 seconds for the menu to load. Press the right arrow to highlight Remove. Use the up/down arrows to scroll through the Call Log. To remove a call, highlight Remove, press OK. For the Options Menu, highlight OPTIONS and press OK. Options Menu The Options Menu provides access to the following management functions: 1. My Devices enable/disable Video Caller ID by individual set-top boxes in your home. 2. My Numbers - allow some, all or no numbers to be displayed by individual set-top box. 3. Do Not Disturb disabled by times of the day. Use arrows to highlight My Devices, My Numbers or Do Not Disturb and press OK. Disabling Video Caller ID The My Devices menu lists each set-top box and location in your home. Highlight a device, press OK to enable or disable. Highlight Save, press OK to save your changes. Once disabled, Video Caller ID messages will no longer appear on that set-top box. Highlight Cancel, press OK to return to Options. The easiest way to turn off Video Caller ID completely is to disable each set-top box. Note: calls will continue to display on your ntelos home phone. Do Not Disturb With the Do Not Disturb menu, Video Caller ID can be disabled for specific times of the day. Each menu screen displays 6 hour blocks, such as 6 PM to Midnight. Use the right/left arrows to highlight <Earlier or Later>, press OK to select a different 6 hour block. To disable a time slot, highlight each 1/2 hour time slot, press OK. The disabled time slot turns RED. To enable a time slot, highlight each 1/2 hour time slot, press OK. The enabled time slot turns GREEN. Highlight Save and press OK. Highlight Cancel and press OK to return to Options. Once you complete all of the necessary changes to the Video Caller ID features, use the arrows to highlight Exit to TV and press OK to return to the menu. 3
V i d e o Quick-Start See your recordings, access Video On Demand, view your recordings, get program info, and more! Your ntelos Video remote offers one-button access to shows you ve recorded, the Video On Demand library, or program info like Summary and Cast & Crew. Press MENU to access all the features of your ntelos Video service, including searching, recording, parental controls, and more. > Press RECORDED TV to see a list of shows that you ve recorded. You can view by date, title, or series; see what s scheduled to record; add new recordings; delete a scheduled recording; or start watching stored shows. > Press VIDEO ON DEMAND to access your Video On Demand library for on-demand shows, videos and more. > Press MENU to view helpful on-screen menus you can navigate easily with your remote s arrow buttons to access all the features of your video service. > Press EXIT to exit a menu screen and return to full-screen video. > Press INFO to get information about the program you re watching, a program you ve selected in the Guide, or a program you ve selected in your Recorded TV or currently rented Video On Demand list. How to recognize buttons and screens in this Quick-Start Guide: All remote buttons are in bold and all screen names and menu items are in italic. Want to see only your favorite channels on the Guide? It s easy to create a favorites guide containing only the channels you like to watch. Learn more on p. 14. 4
Quick-Start V i d e o Main Menu Quick Tips Press MENU to reach this screen for access to all the features on your TV, including Video On Demand, parental controls, programs, interactive program guide, search, and more. > Use left/right arrows to select any heading in the Main Menu screen. > Use up/down arrows to select items that appear under a heading. > Use OK to activate your selected item. Program Info Quick Tips Press the INFO button to learn about a current program, or press GUIDE, highlight a program in the Guide, and then press INFO. > Use the arrow and OK buttons to view Summary, Cast & crew, or select recording options. > Use the BACK button to return to the last screen that you were viewing. > Use EXIT to dismiss the screen and go back to your full-screen TV program. Guide Quick Tips Use arrows or CH/PG to scroll through programs; press OK to select. > To go to a specific channel in the Guide, enter the channel number with the number buttons. > To record a highlighted program, press RECORD once to record an episode or twice to record the series. A red dot (two for a series) will appear next to the title. 5
V i d e o Quick-Start See what s on, search for programs, and stretch to widescreen with one click. Most of the buttons on your ntelos Video remote work as you would expect. The VOL button controls volume, the MUTE button silences the sound, and the CH/PG button changes the channel. The number/letter buttons not only find channels, but you can also use them to enter program titles or actors names to search for TV programs. > > Press GUIDE to open or close the interactive program guide, which lists the shows that are on now and for the next seven days. > Press LAST to return to the most recently viewed channel. > Press SPACE when you ve finished one word and want to start another. > Press DELETE to delete the last character typed in a text field. > Press ENTER to affect zoom when you are in widescreen mode. Battery requirements for your remote. Two alkaline AA batteries are required for the proper functioning of this remote. To change batteries, press the battery cover tab on the back of the remote and remove the cover. Insert the new batteries by matching up the + and - symbols on the batteries with those on the diagrams inside the battery compartment. Replace the cover and test the remote by pressing any key. The red LED light will flash if the batteries are inserted properly. 6
Quick-Start V i d e o Program Info Quick Tips > Press MENU on your remote, then select Live TV then Search to bring up the Search screen. > Use the arrows to select Options from the onscreen keyboard, press OK, then select Titles, and press OK. > Use arrows to highlight letters onscreen then press OK to enter the letter. > The Search screen will show results as you type. Press the right arrow repeatedly to highlight programs in the results list, and use the up/down arrows to scroll. > Press OK to begin watching a program. > Press INFO to get information about a program. > Press RECORD to record the program. > Press INFO and then select Rent to order a Video On Demand program. Search by Person Quick Tips Select Options from the Search screen, press OK, then select People from the options, and press OK. Already know the name of the show or the person you want to find? You can type it directly into the on-screen search field. > Type in a first or last name using the remote s arrow/ok buttons. A list of names appears alphabetically as you type. Use the right arrow to highlight a name in the list and press OK. A list of programs associated with that name will appear. Search on Demand Quick Tips > Select Options from the Search screen, press OK, then select Video On Demand from the options, and press OK. > Enter a title or a name using the arrow/ok buttons. press the right arrow repeatedly to tab over to the results. 7
V i d e o Quick-Start HDTV (left) brings you a picture that is wider, clearer and sharper than a standard TV (right) HDTV: the new generation of television HDTV stands for high-definition television, and it marks the biggest leap forward for television since color TV made its debut in the 1950s. The differences between HDTV and standard TV are like night and day. Seeing is believing > Clarity. The HD digital signal is crystal clear and noise free. > Sharpness. More pixels means sharper pictures. HDTV has about two million pixels, compared with less than half a million pixels in analog TV. > Widescreen picture. HDTV has less edge cropping for more intense viewing. Aspect ratio for standard & HDTV Aspect ratio describes the relationship of the TV screen s width to its height. Standard TVs use a 4 units wide by 3 units high aspect ratio compared with the 16-by-9 aspect ratio of HDTVs. Widescreen HDTV captures everything the filmmakers intended, just like in a movie theater. Learn more on p. 27. Benefits of ntelos HDTV ntelos Video simplifies the HD experience for you. When you have an HDTV, the world of high-definition sports and entertainment can be easily obtained by calling your ntelos Video Customer Care representative. > There are no additional receivers to buy. All ntelos standard and DVR receivers are HD capable. > ntelos Video makes national and local HD channels available to our customers. 8 > Our ntelos Video HDTV Viewers Pack is included at no additional charge and there is no expensive equipment to buy.
ntelos High Definition Video As easy as 1, 2, 3! Our receivers are HD capable All ntelos Video receivers are equipped to provide a standard-definition and/or a high-definition signal. Call us to enable your receiver for HD content and to learn more about high-definition programming channels, including local ones. Once High Definition is enabled for your receiver, select either 720p or 1080i, depending on your television, to match the input of your high-definition television. Learn more on p. 27. Add your own HDTV and our service Of course, in order to use HD service, you must have a ntelos receiver and your own highdefinition TV. To enable the HDTV Viewers Pack, contact ntelos Customer Care prior to installation of your high-definition television. Video high-definition TV Quick-Start V i d e o Now enjoy HD programming When you add our ntelos Video HD service, the major broadcast networks and a growing number of cable networks are available to you in HD. You can watch major sporting events, your favorite prime-time dramas and sitcoms, movies, news, and weather with vivid color and amazing picture and sound. And, you ll enjoy theater-like movie experiences in HD. Black bars on your TV Screen? If you watch standard-definition programming on your HDTV, you can minimize or eliminate black bars on the side of your TV by pressing ENTER on your remote. 9
V i d e o Quick-Start Use these DVR buttons to control live TV and your recorded programs in new ways. Because ntelos Video service has DVR capability, you can control live TV with your remote by clicking the same playback buttons you use to pause and rewind recorded programs. You can also replay the last 7 seconds (or fastforward in short bursts through recorded programs). > Press RECORD while watching a program and the message Recording appears briefly on the screen; the recording light on your receiver lights up and remains lit until recording ends automatically at the end of the program time slot. Or, press STOP to end recording at any time. To find an already recorded program, press the RECORDED TV button. > Press PAUSE to pause live TV for up to 90 minutes. (If you leave PAUSE on longer, the program will automatically begin playing again from the point where you paused it.) > Press PLAY to resume playing a program from the point where you paused it. > Press REW or REPLAY to rewind continuously or skip back in 7-second increments on live or recorded TV. Pressing REW once, twice, or three times increases rewind speeds. > Press FWD or FF to fast-forward through recorded programs or fast-forward continuously. Pressing FF once, twice, or three times increases fast-forward speeds. The progress bar at the bottom of your TV screen shows how far you can fast-forward or rewind and the point at which you will be watching live TV. 10
Quick-Start V i d e o DVR Quick Tips Schedule a program to record. You can use the on-screen Guide to schedule a current or future program to record. > First, press GUIDE then highlight the program you want to record and press RECORD once; a red dot appears ro confirm recording is scheduled. > Press RECORD twice to have the DVR record the series. (Press RECORD three times to cancel (recording) the red dot.) > To record a program you ve highlighted in the Guide to extend beyond the scheduled end time, press INFO, select record episode or record series, and press OK. > In the record (or record series) screen, use arrows to select change in stop recording; select the amount of extra time you want, press RECORD, and click OK. 3 Press RECORDED TV to see a recorded program list and if the program is recording. 4 Press EXIT to return to the last channel you were watching. 11
V i d e o Learn More Learn how to explore all the options of ntelos Video and take control. Starting here, you ll find step-by-step directions for accessing all your ntelos Video menus, screens, and special features. We built this service for you, your home, your family and friends. Thank you for joining us! These benefits are just the beginning: > Now you can shift time, even stop it: with DVR capability, ntelos Video puts you in charge of what you watch when and where! Stop live TV, replay anytime, and record and watch programs on your schedule. > There s a video store in your living room: along with an awesome channel lineup that includes a robust sports offering, premium movies, and great entertainment programming, your ntelos Video service provides a huge Video On Demand library with one click. > Now your TV screen shows you so much more: our service provides channel changing without delay, plus superior screen navigation, integration of picture-in-picture browsing on every TV and intuitive menus. > Take control of what your family watches: easy-touse parental controls let you hide channels in the interactive program guide and lock or unlock shows according to their ratings. You can even change the on-screen language and switch TV screen sizes. Controlling your ntelos Video receiver. Your ntelos Video service is controlled by your ntelos Video remote. You can also program it to control up to three more devices. 12
Programming your ntelos remote. After your ntelos Video installation, your TV and receiver will be plugged in and connected. The LINK light on each receiver should be solid green, indicating that you re connected to the ntelos Video network. Learn More Adjusting the volume. > Press + or on the VOL button to increase or decrease the volume. > You can turn off your TV volume by pressing MUTE (you ll see a mute indicator onscreen); press again to return to the previous volume level. V i d e o > First, turn on your TV. > Next, on your ntelos remote, press the set-top box button (the mode key at the top of the remote, upper left hand button next to the TV mode key) then press the POWER key to turn on the receiver; the last-watched channel will appear on your TV. (The green light around the receiver s power button will be illuminated when receiver is on.) > When you re finished watching TV, press POWER again to turn off the video signal. Once your TV is programmed into the ntelos remote, pressing POWER while in the STB mode will turn both the TV and receiver on/off. If your TV and receiver are not in sync, you can manually turn the TV on/off to place both devices in the same state. > If you do not have any sound, check to see if your TV volume is up. If your remote is not responding, refer to the troubleshooting tips on p. 29. Navigating screens & menus. For access to all of your ntelos Video features, press MENU on your remote to display the Main Menu screen. From here, you can use arrows and the OK button to navigate to the available selections in the horizontal menu bars. The rest of the pages in this section detail these friendly navigation features. Dismissing the screensaver. If you leave your TV on for more than 30 minutes showing a fixed image such as the Search screen, ntelos Video may switch to a moving screensaver to reduce the possibility of the fixed image burning into your screen. Press any button on your remote to dismiss the screensaver. 13
V i d e o Learn More How to change channels instantly using your remote. Because ntelos Video is digitally delivered over high-speed Internet, you ll get the channel instantly (no lag time!) if you press the number/letter buttons on the remote, then press ENTER or OK. The new channel should appear almost instantly. If the channel doesn t change, you may be trying to tune to a channel that you don t receive. Scroll through the channels to see full-screen programs. To move up or down one channel at a time, press + or on the remote s CH/PG button. Hold down the CH/PG button to scroll continuously through the channels. You ll see the channel number and show title at the bottom of the TV screen. To return to the channel you were watching previously, press LAST. Picture-in-picture browsing lets you see what else is on. > For a quick look at what s playing on another channel without leaving your current program, press the up/down arrows. > The Browse Bar will appear containing program title, time elapsed, and live picture-in-picture (PIP) video for each channel you scroll through. > To see what s coming up on the channel you re watching, press the right arrow. > To view information about the program in the browse bar, press INFO. > To tune directly to the program you see in the Browse Bar, press OK. (The Program Info screen will appear if the program is not currently playing.) The Browse Bar will disappear after 10 seconds of inactivity. Press one of the arrows to bring it back up again. 14
Learn More V i d e o Find channels using the interactive guide. The Guide is the place to go to view a directory of current and future programs with their corresponding channels to watch, rent, or schedule to record. > Press GUIDE on the remote (or press MENU and select Live TV, then Guide). > Use up/down arrows to scroll channel listings, CH/PG to scroll pages, and left/right arrows to see program start times. To advance the Guide by 24 hours, press FF once. Press FF twice to advance 48 hours, and so on. > A PIP image of programs that are currently playing will appear at the bottom of the Guide screen. > Press OK to begin watching the selected program. If the program is not currently on, a Program Info screen will appear instead. > To record a program from the Guide, highlight it and press RECORD. Learn more about recording programs on p. 16. Hiding channels from the lineup. You can remove channels that you don t want to see in your Guide or when browsing channels. You can still tune to them anytime using the number/letter buttons on your remote. > To hide channels, press MENU, then scroll across the header to Settings. Select Television and press OK. > Select Customize channels; press OK > Use up/down arrows to scroll through the list of available channels. Press OK to uncheck (hide) or check (view) channels. > When you re finished, select Save and press OK. Remember, you can tune to hidden channels anytime using the number/letter buttons. What s a PIP? A small onscreen picture in a picture (PIP) of the channels you re browsing while watching a show. Seeing the actual show helps you decide faster if you want to switch, especially when you aren t familiar with its title or the channel. 15
V i d e o Learn More Create a program guide with only your favorite channels. Don t want to look through every listing? Set up your own favorites interactive program guide: > Press MENU and under the Settings heading, select Television: press OK. > Select Favorite channels list, and press OK. The Favorite channels settings screen displays all available channels. > Use up/down arrows to scroll the list. > Press OK to check and uncheck channels (A check mark adds it to your favorites). > To clear your Favorite channels list, select Uncheck all and press OK. > Select View checked and press OK to show channels you ve checked. Select View all to show the entire list. > When you are finished modifying the list, select Save, and then press OK. > To view your favorites the list, press MENU then highlight and select Favorites. Use Search to find favorite channels. A short primer on entering letters in your remote. Using the number buttons, press 2 three times to type the letter C. To type the number 2, press 2 four times (A, B, C, 2). Use DELETE, SPACE and ENTER buttons to edit text. To quickly find what you re looking for, start typing letters in the Search screen to see a list of programs and people. > To bring up the Search screen, press MENU and under Live TV select Search, then press OK. > To narrow your search to only program titles or an actor or director, choose Options at the bottom of the key pad. Search by title. > Use arrows to navigate to Options on the onscreen keyboard, and press OK. Then select Titles, and press OK. > Use arrows to locate the title s letters within the onscreen keyboard. Pressing OK selects the highlighted letter. 16
Learn Learn More More V i d e o V i d e o > The Search screen will begin to show results as you type. The more letters you enter, the more specific the results will be. > Press the right arrow repeatedly to tab over to the results list and highlight the desired program. If more appears next to a title, the search has returned more than one program. Press OK to view the individual programs. You can also type the letters directly by using the remote s number/letter buttons. If the next letter is on the button you just pressed, wait for the cursor to move to the next letter position before pressing. To return to the channel you were watching previously, press LAST. Search by person. > To find programs by actor or director, use arrows to navigate to Options on the Search screen, and press OK. Select People, and press OK. > Enter a first or last name using the arrow and OK buttons. (Refer to Search by Title on page 14). > Names appear as you type, with results sorted by program title. Highlight the name and press OK for sorting options. In addition to By title in the header, you can also choose to sort By date, or list only videos you ve previously rented that feature that person when you select By rental. Once you ve found a program. > Select the program using the up/down arrows from the Results list. > Press OK to immediately begin watching a program that is currently playing. > Press INFO to get more information about the selected program. You can schedule to record it from this screen. > If you ve selected a Video On Demand program, press INFO, then select Rent to order your chosen program. Catch up on an episode of your favorite premium channel series. If you have a movie package like HBO, you can watch ondemand videos of many past shows. Learn more on p. 22.. 17
V i d e o 18 Learn More How to schedule and record programs or series with your DVR. ntelos Video can provide a receiver with DVR capability. Record up to 120 hours of programming with your DVR, schedule future programs to record, and watch your recorded shows anytime. Pause, rewind, and fast-forward recorded shows just as you would a DVD or videotape. Your receiver stores these programs and keeps a list you can see by pressing RECORDED TV. A DVR receiver from ntelos is required to provide DVR features. Additional charges may apply. Controlling recorded and live TV. > Press PAUSE to freeze a live TV program for up to 90 minutes, then resume playing at the point where you paused. > Press PLAY to resume playing the program from the point where you paused. > Press FF to move forward quickly or FWD to fast-forward in 30-second increments. > Press REW to rewind quickly or REPLAY to skip backward in 7-second increments. > You can press FF or REW once, twice, or three times to go forward or back at increasing speeds. A progress bar will appear onscreen to indicate how far you can rewind (or go forward) in a recorded program and at what point you will be watching live TV. Recording a program you re watching. > Press RECORD when you are tuned to a program you want to save. Recording will begin immediately and stop at the program s scheduled end time. > The message Recording appears onscreen, and the RECORD light on the receiver lights up and stays on until the end of the recording. > Press STOP on your remote control while watching a program. A message appears that enables you to stop or continue recording. > Select STOP and press the OK button on your remote. The message Recording stopped appears. The program guide will no longer display a red dot in the grid cell for that program.
Recording a program you re watching with extreme time at the end. If you think a program may run long (often the case with sporting events), tell the DVR to add time to the end of your recording. 1 Press INFO, select Record program on the Program Info screen, then press OK to bring up the Record screen. 2 Use arrows to select Change in the Stop recording section. Press OK to select the desired additional time. 3 After the time is set, select Record to begin recording, then press OK. Learn More V i d e o Scheduling a program or series to record from the guide. 1 Press GUIDE, then use arrows to scroll through and highlight a program. 2 Press RECORD. A red dot appears next to the program listing to indicate that a recording is scheduled. 3 Press RECORD twice to schedule a series of recordings at the same day and time every week. Two red dots will appear. 4 Press RECORD a third time to cancel recording. The dots will disappear. Scheduling a program or series to record from the program info screen. 1 Press GUIDE and use the arrows to highlight the program you want to record and then press INFO. 2 Select Record episode or Record series and press OK. If Record series is selected, use arrows to select Change under Time and press OK to choose a scheduling option: any day, any day/anytime, any day/anytime/once per day. 3 To pad the recording time in case the program runs long, select Change next to Stop recording; press OK to select a time. 4 Select Record, then press OK. ntelos Video does not adjust if a program s schedule changes unexpectedly. However, planned schedule changes (for example, a series moves from 8:30 p.m. to 8 p.m. for one week) will be followed and the episode will be recorded in its entirety. What can you watch while recording? You may watch the program being recorded, watch another live program or watch another program also being recorded. 19
V i d e o Learn More Scheduling a single recording by entering channel, date and time. > Press RECORDED TV (or press MENU, then select Recorded TV). > Use the right arrow to select Add recording and press OK. > Then select Channel and time and press OK to see the Manual record screen. > Fill in the fields on the Manual record screen, using arrows to move between fields. > Use the number/letter buttons to enter the channel to record under Channel. > Select Change under Date, and press OK to choose from available recording dates. > Use the number/letter buttons to enter the time you want to start and stop recording, and select AM or PM. > Select Record, then press OK to schedule the recording. Recording when the TV set is off. Your scheduled program will still record even if your TV is off as long as the receiver is on or in standby. This applies to scheduled recordings, not recordings started by pressing RECORD while watching live TV. Scheduled recordings will not take place if your home loses electricity. When your recordings conflict. When a program or series you re trying to record overlaps other scheduled recording time slots, a Recording conflict screen appears. Resolving single program conflicts. > To record the new program, select the new program in the Recording conflict screen and press OK. > To keep what was previously scheduled to record, select the previously scheduled program and press OK. 20
Learn More V i d e o Resolving scheduled series conflicts. > Select Record all episodes of new series from the Recording conflict screen, then press OK when you want the recordings for a new series to override and cancel any previously scheduled recordings. > Select Record only when no conflict occurs, then press OK when you don t want to record episodes that conflict with previously scheduled recordings. All other recordings occur as planned. Recording an overridden program. > In the Guide screen, select the overridden program (indicated by a crossed-out red dot) and press OK. > Next, in the Program Info screen, select Resolve conflict and press OK. < In the Recording conflict screen, select the previously overridden program or series episode and press OK. The overridden program now becomes the program to be recorded, canceling the other. Clearing the conflict symbol. > In the Guide, select the overridden episode and a Program Info screen appears. > Select Don t record or Cancel series, then press OK. > You ll be asked to confirm this step, then press OK. The scheduled recordings will be cancelled and conflict symbols are cleared. This does not erase episodes that have already been recorded. Viewing what s scheduled to record. > Press RECORDED TV (or press MENU, then select Scheduled, and press OK). > The Recorded TV screen shows upcoming recordings, including series episodes, in the order in which they will be recorded. > To view only the scheduled series, use the right arrow to select series. > Use arrows or CH/PG to scroll the list. Finished watching a recorded show? You can press STOP at any time and choose to start over, resume watching where you left off, or erase the show. Learn more on p. 21 21
V i d e o Learn More How to cancel scheduled recordings and watch recorded programs. You can cancel a program or series recording any time before the recording begins. Using the Guide to cancel recordings. > Press GUIDE then use CH/PG and the arrows to locate and select the program. > If the program is a series recording (two overlapping dots), press RECORD once. This cancels the entire series and the red dots disappear. > If the program is an individually scheduled recording (single red dot), press RECORD twice and the red dot will disappear. If the scheduled series recording conflicts with previously scheduled recordings, a conflict screen will appear. Press OK until the conflict screen disappears, then press RECORD again. Using the recorded TV screen to cancel recordings. > Press RECORDED TV. You may also press MENU and use the right arrow to select Recorded TV. > Press the down arrow to select Scheduled; press OK. You ll see a list of upcoming recordings in the order they ll be recorded. > To cancel a series, use the right arrow to select Series from the menu bar and see a list of your scheduled series. > Use arrows or the CH/PG button to scroll through the list. > Select the scheduled program or series you want to cancel, and then press OK. The Program Info or Series Info screen appears. > Select Don t record or Cancel series, then press OK. This will not erase previously recorded episodes. Watch your recorded shows. > Press RECORDED TV or press MENU and use the right arrow to select Recorded TV, select Browse recordings, and press OK. 22
Learn More V i d e o > The Recorded TV screen lists your available recordings by date, from the most recently recorded to the oldest. To see a list of the recordings alphabetically by title, use the right arrow to select By title. > Select a recorded show and press OK. The Program Info screen appears. Select Play to watch the program. If you stopped watching the recorded program before it ended, choose Resume play to continue from where you left off. > When a recording is done playing, a Finished screen appears. Use the arrows to select Done, then press OK. Stop playing a recorded program. Press STOP at any time during a recording and the Stopped screen appears. Use arrows to select Done and press OK. This displays the Recorded TV screen, which lists your recordings. You can also: > Choose Resume play to continue watching the program where you left off. > Choose Start over to watch the program again from the beginning. > Choose Erase to stop watching the program and to delete it permanently. Erasing your existing recordings. Older programs are erased automatically to make room for new recordings when the storage limit is reached. Manually erasing unwanted recordings ensures that you keep what you want. > In the Recorded TV screen, select Browse recordings and press OK. > Highlight the program to erase, then press OK. Select Erase, then press OK. Repeat to confirm. Protecting a recording from being deleted. > In the Recorded TV screen, select Browse recordings and press OK. > Highlight the recording you would like to protect, and press OK. > Highlight Keep until, then select Space needed or Erase and press OK. What happens if I tune away from a recording? All recordings play on a channel that you can tune to or away from. To resume playing, turn back to the channel or select it in Recorded TV. 23
V i d e o Learn More How to find, preview and watch Video on Demand in your TV Library. It s easy to find and rent on-demand movies, TV shows, and more without leaving home. Rental costs are listed by the title. Many are free! Using Video On Demand. Once you choose a video or program from the Video On Demand library, you can start, stop, and resume play any time during the period indicated on the rental screen. If you subscribe to a premium movie package, many of its previously broadcast programs are available free on demand. Renting from Video On Demand. > Press VIDEO ON DEMAND (or press MENU then select Video on demand, then Browse videos, and press OK). > Videos are arranged by category. Use right/left arrows to choose Current rentals, Movies, Free or premium channels on-demand such as TMC On Demand or MAX On Demand. Press OK. > Use up/down arrows to scroll through the available videos or view a subcategory. > Select the video you want, then press OK to access Program Info, where you can watch a preview or rent a video. > Select Rent, and then press OK. The screen will ask you to press OK to confirm your purchase. The video begins playing immediately. To stop it and watch it later,press STOP, select Done, then press OK. Return to the Current rentals screen before the rental expires to watch your video. Video On Demand is located on Channel 900 in the GUIDE. In addition to using the VIDEO ON DEMAND button on the remote, there are alternative ways to go to the Video On Demand menu: > While viewing a channel, key in the number 900 using the remote keypad; press OK twice. > Press GUIDE, scroll to Channel 900; then press OK. > Press GUIDE, key in the number 900 using the remote keypad; press OK twice. 24
Featured Video On Demand. In the Video on demand display under Featured, you can check to see what featured videos are available to you. Spotlight, Special offers, and Last chance movies, sports, and TV series are offered frequently and change regularly. For example, you ll have the option to rent all the videos in a featured package, or parts of the package individually. Access them just as you would regular rentals. Finding featured Video Bundles. > Press VIDEO ON DEMAND (or MENU, Video on demand, then OK). > On the Video on demand screen, use the down arrow to select Featured, and press OK. You ll see a listing of what s available. Offers change regularly, so stay tuned! > Use the up/down arrows to scroll through the available videos. Select the programming you want, and press OK. A Program Info screen appears where you can choose to watch a preview or rent a video. > Select Rent, and press OK. Learn More V i d e o Paying for Video on Demand Rentals. On your ntelos bill, each of your Video On Demand rentals will be listed individually by title with associated rental cost. You ll see them listed under usage charges on your bill. Pay Per View events on channel 400. Order new special events each month on ntelos Video Pay Per View. Special events are individually priced and will be added to your ntelos bill. > Press GUIDE and go to Channel 400. > Select the program you want and follow the on-screen prompts. Unlike Video On Demand, Pay Per View events must be watched at a scheduled time. Controlling who orders what. If you want to limit who can order Video On Demand selections, you can set parental locking controls so that whoever rents Video On Demand videos has to enter a Personal Identification Number (PIN) that you create. You can also indicate the movie ratings you want to control so that viewers must enter a PIN to watch any rental video or current TV program with that rating or above. Learn how to create a PIN for parental locking and movie ratings on page 24. How long can I keep a rental? The video is available for 24 hours, depending on the rental. The time is shown in your Current rentals screen found in the Video On Demand drop-down menu. 25
V i d e o Learn More How to hide channels, set parental controls and movie rating controls. ntelos Video puts you in charge of who watches what. You can block live programs, recorded programs, and videos you don t deem appropriate for all members of your household. You can even set limits on who can order and watch ondemand videos. Hiding channels from view. Remove channels you don t want to see in your Guide or when browsing channels. > Press MENU, select Settings, and use the down arrow to select Television, press OK. > Select Customize channels; press OK. > Use up/down arrows to scroll through the list of available channels. Press OK to uncheck (hide) or check (see) channels. When you re done, select Save and press OK. (Tune to hidden channels anytime using the number/letter buttons.) Using parental locking. To block access to select programming and channels, a Personal Identification Number (PIN) is entered to view locked programs. Setting up a PIN for parental locking. Questions? Call 611 from your ntelos home phone or 1-877-4NTELOS to reach your ntelos Video expert and get answers, add new features, or ask for instructional support. 26 > Press MENU; use the right arrow to select Settings from the menu bar. Select Parental control; press OK. The Parental locking menu appears. After a PIN is setup, a picture of a lock will appear in the Parental locking menu item. A locked or closed lock means that a PIN has been set and parental locks are on. An open lock means that a PIN is set but no parental locks are in effect. > Use up/down arrows to select Parental locking; press OK. The Settings screen appears. > If no PIN is set, press OK, then use the number/letter buttons to enter a 4-digit PIN. (Use DELETE to erase a wrong entry.) > If a PIN is already set, enter the correct PIN to access the Settings screen. You can lock rentals, specific channels, and more. > Press MENU or GUIDE to return to either of these main screens, or LAST to return to the last channel viewed.
Locking & unlocking channels. > In Settings, select Channels and press OK. The Lock channels screen appears. If a channel is already locked, a lock symbol will appear next to it. > Use the up/down arrows to select a channel you want to lock or unlock. Press OK to make a lock symbol appear next to an unlocked channel. To unlock a channel, press OK to clear the lock symbol. > To unlock all locked channels, select Unlock all; press OK. To view only the locked channels, select View locked only; press OK. Learn More V i d e o > To restore the full list of locked and unlocked channels, select View all channels, then press OK. > Select Save and press OK. Locking programs based on ratings. In Settings, select Movie ratings or TV ratings and press OK. Select the lowest rating you want locked, and press OK to lock programs with that rating and higher. To unlock all ratings, select Unlock all, then press OK. Select Save, and press OK. Locking Video On Demand movies and Pay Per View. > In Settings, select Rentals and press OK to see the Lock renting screen. > To lock rentals, use the right arrow to select the Lock renting check box, then press OK. A lock symbol appears. (To unlock rentals, press OK again to clear it.) > Select Save, then press OK. Turning setting off for just 4 hours. To temporarily turn off parental locking, access the Settings screen, select Turn locking off, and press OK. Select Unlock all TV for 4 hours and press OK. The Parental locking menu item in the general Settings screen will show an open lock. If you have locked rentals, you must still enter a PIN to purchase programs. Restore all parental settings. Select Lock in the Parental locking screen and press OK. Or turn the receiver off, press the POWER button again to restore parental locking settings. Deleting a pin & all locking settings. Select Turn locking off and press OK. Select Reset all parental locks and press OK. Confirm as asked and press OK. You ll returned to the last channel tuned. (You ll have to create a new PIN next time.) Forgot your PIN? Contact Customer Care to reset it for you by calling 611 from your home phone or 1-877-4NTELOS. 27
V i d e o Learn More Choosing on-screen language and screen size. Choose the on-screen menu language you want to read. Use your menu options to read on-screen messages and menus in your language. 1 Press MENU, select Options, then System settings; press OK. 2 Select On-screen language; press OK. 3 Use the up/down arrows to highlight the language you want and press OK. 4 Select Save and press OK. Technology definitions. Aspect ratio: the relationship of your TVscreen s width to its height. For example, a standard TV size of 4:3 means 4 inches of width for every 3 inches of height; 16:9 means there are 16 inches of screen width for every 9 inches of height. Some movies will still have black borders above and below the image, even on a 16:9 HDTV. Movies appearing this way are filmed with an aspect ratio of 21:9 or even 22:9. These movies are called Cinemascope movies. HDTV: high-definition television is the newest standard when it comes to television viewing. HDTV showcases programming and content filmed in high definition; almost every program in prime time on ABC, CBS, and NBC is in HD. HDTV offers spectacularly beautiful picture quality and sound, creating a theater-like experience in your home. What is PIP? You can view a small onscreen picture in a picture (PIP) of the channels you re browsing while watching a show. Learn more on p. 12. 28 Pixel: (short for picture element ) tiny dots that convey light and combine to form a video picture on your TV. Resolution: the number of vertical pixels viewable onscreen. The higher the better for picture definition. (HDTV can contain 720 or 1080 vertical pixels; standard is 480.) TV programs: ntelos Video programming is delivered to your home as streams of data that allow viewing or recording. TV signal: a standard TV signal is comprised of 480 visible lines, while a high-definition signal is comprised of up to 1080 visible lines. The horizontal resolution of HDTV is up to 1920, for a total pixel count of over 2 million. This is 6 times that of standard definition, which is less than half a million pixels.
Change the aspect settings to fit your TV. When you purchase a new television such as an HDTV, you ll want to match the output of the ntelos Video receiver to your new TV. > Press MENU, select Settings in the heading, then select Television in the menu. > Select Screen aspect ratio and high definition in the menu; press OK. > Use the arrows to select 4:3 standard definition, Widescreen standard definition, 720p on high-definition screens, or 1080i on high-definition screens. Press OK. > Use the arrows to select Continue and press OK. Learn More V i d e o Enlarge or shrink the image you see on your HDTV. If you watch non HD (standard-definition) programming in widescreen mode on a widescreen HDTV, black bars will appear on the sides of the program. To remove or minimize the bars, press ENTER on your remote. > Press ENTER to see the current zoom setting onscreen. > Before the zoom symbol disappears, press ENTER repeatedly to change from one setting to the next until you reach the zoom you want. There are five settings: > Normal: displays the normal image. > Zoom 1 to 3: increases the zoom. > Stretch: expands the image to fill the screen (may cause distortion of picture). > Wait for the zoom symbol to disappear. Zoom will affect all channels, not just the one you ve changed settings on. Need help? Dial 611 from your ntelos home phone or 1-877-4NTELOS to reach your ntelos Video expert. 29
Here we answer some common questions about your ntelos Video.? Will the DVR record on more than one TV in my home? Presently, DVR features work on one DVR receiver connected to any TV.? Can you record with the DVR and watch another channel? Yes, you can record at least one program on your DVR and still watch another channel. Need Help? Dial 611 from your ntelos home phone or 1-877-4NTELOS. Listen to the prompts for Video Service and select the following options: For instructional assistance: Press 5 Information on Video Services Press 4 Help operating your remote, DVR or Channel Guide Ask the service representative for operational assistance To report service interruption or request repair: Press 5 Information on Video Services Press 5 Video Repair You may also send any questions by email to videohelp@ntelos.net? Can parental locking be used with Video On Demand (VOD)? Yes, once you set up a PIN, parental controls can be used for Video On Demand, TV and movies. All parental controls will require the use of a PIN. Please remember to keep your PIN in a safe place because the PIN-reset process is not immediate and parental control functionality will experience downtime.? If a program is locked, do I need a PIN to record it? You do not have to enter a PIN to schedule recordings for programs locked by the parental locking feature, but viewers do have to enter a PIN to watch the program while it s recording or to view it at any time thereafter.? How many receivers with DVR functionality can I have in my home? ntelos Video offers two receivers with DVR functions per household at a low monthly rate.? If I get an HDTV, do I need a different reciever? No, all ntelos standard and DVR receiver are high-definition capable. Simply contact ntelos Customer Care and let us know you now have an HDTV.? Can anyone in my family report trouble to Customer Care? Yes, any one in your family may call and should be ready to provide your telephone number, a description of the problem, and how often it occurs. To report service interruption or request repair: Press 5 Information on Video Services Press 5 Video Repair Report any problems you encounter to the service representative 30
If you ever experience problems, first try these steps. The receiver won t turn on. Check that the unit is plugged in. If it is, try plugging another device into the socket to make sure power is flowing to it. If the power is working, there may be something wrong with your remote control. The remote won t control the receiver. Unplug the device for a few seconds and then plug it back in. There is video, but no sound. First check to see if the volume is muted by pressing MUTE or + on the VOL button. Try changing the channel to see if the problem is only with that one channel. If your system uses standard video or s-video connectors, be sure that you have connected the audio-out jacks on the receiver to the audio-in jacks on your TV or audio receiver. Sound is good, but picture is poor. Check the connections of your video cables to make sure they are properly connected. Also, try changing the channel to be sure that the problem is not just on that one channel. If you do not have a connection after five minutes, make sure all the connections to your receiver are secure. If you re still having problems, call ntelos at 611 on your home phone or call 1-877-4NTELOS and select the prompt for Video Repair. Onscreen message says Signal temporarily not available. Try changing the channel to see if the problem is only with that one channel. If it appears on more than one channel, there is a problem with the signal. Call ntelos at 611 on your home phone or call 1-877-4NTELOS and select the prompt for Video Repair. My receiver will not respond. The green LED surrounding the receiver s power button should flash each time a remote button is pressed. If this happens, but the receiver does not respond to your commands, you may need to perform a restart. To restart your receiver, press and hold the POWER button for 5 seconds. If you are still experiencing problems, call ntelos at 611 on your home phone or call 1-877-4NTELOS and select the prompt for Video Repair. The remote is not working. Make sure there isn t anything in the path between the remote and the remote sensor on your receiver. Be sure you are aiming your remote at the receiver. You have to be within 20 feet of the receiver for the remote to work properly. If these steps don t solve the problem, try replacing the batteries in your remote. (For remote battery replacement instructions, see p. 5.) Call ntelos at 611 on your home phone or call 1-877-4NTELOS and select the prompt for Video Repair. 31
A Aspect ratio...28-29 B Black bars... 9, 28-29 C Video Index Caller ID... See TV Caller ID Canceling recordings Using the guide...22 Using the recorded TV screen...22 Channels browse bar...14 ch/pg button...14 Change...14 Customize... 27 Favorites...16 Find...15 Info... 4, 11 Conflicts, scheduling Clearing the conflict symbol... 21 Recording an overridden program... 21 Series...19, 21 Single program...18 Controlling live TV Pause...10, 18 Playback buttons...10, 18 Progress bar... 10, 18 D Deleting/erasing recording... 23 Digital Video Recorder (DVR) Playback buttons...10 Recorded TV... 4, 10, 11, 18-23 Record LED light... 18 Schedule and record programs...19 Storage capacity...18 F Finding programs: See Search Frequently Asked Questions...30 HDTV...8, 9, 28, 29 Help - Frequently asked questions... 30-31 I Interactive program guide...5, 6, 14-16 L 32 Language on screen...28 Locking programs and channels: See Parental locking
M Menu screens Arrows... 5 Guide... 5, 6 Main... 5 Program Info...5, 19 Quick tips... 5 O On-demand videos:...see Video on Demand On-screen language...28 P Parental locking Based on ratings... 26, 27 Deleting a PIN... 26, 27 Hiding channels from view... 26, 27 On-demand videos... 26, 27 Options... 26, 27 Setting up a PIN... 26, 27 Specific channels... 26, 27 Turn off locking... 26, 27 Pay Per View...25 Picture-in-Picture (PIP) Browse Bar...14 PIN codes - number/letter buttons...26 Playback controls...10, 18 Power... 13, 27, 31 Program guide:...see Interactive program Program Info...4, 5, 7, 14, 15, 19, 21, 24 Progress bar...10, 18 R Recording, current program At the program s scheduled end time...19 With extra time at the end...19 Recording, future programs Cancel scheduled recordings... 21 Record episode... 20 Record series...19 Scheduling...19 From the guide...19 From the Program Info screen...19 Resolving conflicts... 20, 21 Viewing what s scheduled... 21 When the TV is off...20 Remote control... 1 Renting:...See Video on Demand S Screensaver - dismissing... 13 Screen size Aspect Ratio... 28, 29 Stretch... 28, 29 Zoom... 28, 29 Search By person... 7, 17 By title...7, 16 Video On Demand... 7, 17 T Troubleshooting... 31 Turning your TV on and off... 13, 11 TV Caller ID... 2, 3 U Unlocking programs... See Parental locking V Video on Demand Channel...24 Rent...24, 25 See also parental locking Search...7 Video bundles...25 Volume controls Mute...6, 13, 31 Volume... 6, 13, 31 W Watching recordings Browse recordings...22 Playback buttons...10 Service may not be available in all areas. To view Video Caller ID on your TV, you must have Caller ID on your ntelos home phone - free with the ntelos Unlimited Voice Bundle! Microsoft, Mediaroom, Segoe font and the Microsoft Mediaroom logo are trademarks of the Microsoft group of companies and are used under license. Updated 07-21-08 33
Get the most current information and updates! Click on: http://ntelos.com/video/index.html for the latest information on: Packages and Entertainment On Demand & Pay Per View High-Definition Television Digital Video Recorder Channel Lineups Need Help? Dial 611 from your ntelos home phone or 1-877-4NTELOS. Listen to the prompts for Video Service and select the following options: For instructional assistance: Press 5 Information on Video Services Press 4 Help operating your remote, DVR or Channel Guide Ask the service representative for operational assistance To report service interruption or request repair: Press 5 Information on Video Services Press 5 Video Repair You may also send any questions by email to videohelp@ntelos.net 34