sec REMOTE CONTROL VIDEO MONITORING SYSTEM EYE-C / Serial & TCP/IP & ISDN EYE-C / Serial & TCP/IP & ISDN & MODEM EYE-C / Serial INSTALLATION MANUAL
WARNING: TO REDUCE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER. NO USER SERVICEABLE PARTS INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL. DO NOT EXPOSE THIS APPLIANCE TO RAIN OR MOISTURE. DO NOT INSTALL THIS PRODUCT IN HAZARDOUS AREAS WHERE HIGHLY COMBUSTIBLE OR EXPLOSIVE PRODUCTS ARE STORED OR USED. THE LIGHTNING FLASH/ARROWHEAD SYMBOL, WITHIN AN EQUILATERAL TRIANGLE, ALERTS THE USER TO THE PRESENCE OF A SHOCK HAZARD WITHIN THE PRODUCT S ENCLOSURE. Lithium Battery: CAUTION: Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions. Lithium Batterie: VORSICHT: Explosionsgefahr! Batterie nur mit einem vom Hersteller empfohlenen gleichwertigen Typ ersetzen. Entsorgung muß nach Anweisungen des Herstellers erfolgen. CAUTION: This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause interference to radio communications. It has been tested and found to comply with the limits for a Class A computing device pursuant to part 15 of FCC rules, which are designed to provide reasonable protection against such interference when operated in a commercial environment. Operation of this equipment in a residential area is likely to cause interference in which case the user at his own expense will be required to take whatever measures may be required to correct the interference. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations. Cet appareil numérique de la classe A respecte toutes les exigences du Réglement sur le matériel brouilleur du Canada. 2
1. CONTENTS 1. CONTENTS...3 2. READ THIS PRIOR TO INSTALLATION...5 Scope of Delivery... 5 Power Supply... 5 Usage... 5 Conditions for Operation / Storage... 5 EYE-C Video Transmitter Malfunction... 5 3. DEVICE VIEWS...6 EYE-C Video Transmitter Rear View (all types)... 6 CAMERA (VIDEO IN) Connectors (BNC)... 6 SWITCH (RELAY) Terminal Block... 6 DETECTOR Terminal Block... 6 ALARM SWITCH Connector (5 Pin Mini-DIN)... 6 EYE-C Video Transmitter Front Panel (Serial/Network/ISDN)... 7 10 BASE-T Connector (TYPE RJ45)... 7 ISDN-IN Connector (TYPE RJ45)... 7 ISDN-OUT Connector (TYPE RJ45)... 7 DC 18V IN Connector... 7 RS-232 Connector (D-SUB 9 Pin)... 7 RS-232 Connector (Mini-DIN 8 Pin)... 7 EYE-C Video Transmitter Front Panel (Serial/Network/ISDN/Modem)... 8 10 BASE-T Connector (TYPE RJ45)... 8 TELEPHONE Connector (TYPE RJ11)... 8 ISDN-IN Connector (TYPE RJ45)... 8 ISDN-OUT Connector (TYPE RJ45)... 8 DC 18V IN Connector... 8 RS-232 Connector (D-SUB 9 Pin)... 8 RS-232 Connector (Mini-DIN 8 Pin)... 8 EYE-C Video Transmitter Front Panel (Serial Only)... 9 DC 18V IN Connector... 9 RS-232 Connector (D-SUB 9 Pin)... 9 RS-232 Connector (Mini-DIN 8 Pin)... 9 4. CONNECTION...10 Connecting the Power Supply to the Mains Voltage... 10 Connecting a Video Camera... 11 Connecting to a serial Remote Camera Control... 12 Connecting to a Dome Camera... 13 Connecting to an ISDN Telephone Line... 14 Notes for Use with a Telephone Switchboard System... 14 ISDN Protocol... 14 3
Connecting to a TCP/IP Network... 15 Connecting to an analog Telephone Line... 16 Alarm Warning via analog Telephone Lines... 16 Direct Connection via a Serial Null Modem Cable... 17 5. OPERATION MODE DISPLAY...18 General Information... 18 Initialization Status... 18 Power Supply... 18 Active Connection... 18 Active Alarm... 18 Arming... 18 Serious Device Malfunction... 18 6. RECEIVER SOFTWARE...19 Requirements... 19 Installation... 19 Program Start... 20 User Access... 20 Configuring the Dial-Up Location... 21 Dial-Up Location via a Serial Null Modem Cable... 22 Dial-Up Location via an analog Telephone Line... 23 Dial-Up Location via an ISDN Line... 24 Dial-Up Location via an Ethernet Network... 25 Making a Connection... 26 Changing the Password... 26 Box Settings... 27 Time... 27 TCP/IP Parameters... 28 ISDN Parameters... 28 Box Reboot... 28 Camera Settings... 29 Configuring Alarm Notifications... 30 7. TROUBLESHOOTING...31 General Notes... 31 General Problems... 31 7. TROUBLESHOOTING...32 8. TECHNICAL SPECIFICATIONS...33 9. CONNECTOR PIN-OUTS...34 4
2. READ THIS PRIOR TO INSTALLATION Scope of Delivery Before you begin with the installation, check the items supplied with the device against the following list: External power supply 100-240V AC / 18V DC 30 W Mains power cable (type dependent on country shipped to) Alarm cable DB9-to-DB9 null modem cable EYE-C video transmitter Mounting bracket EYE-C installation software CD Power Supply Only use the supplied external power supply to connect the EYE-C video transmitter to the mains voltage. (Input voltage: 100-240V AC; Output voltage: +18V ± 1V DC; Power rating: 30 W) Usage Do not attempt to disassemble the EYE-C video transmitter Make sure that fluids do not come into contact with the device Conditions for Operation / Storage The EYE-C video transmitter may not be used or stored in an environment with the following conditions: In an extremely hot or cold environment (operating temperature range: 5 C to 35 C) In a high humidity environment (relative humidity: 20-80%, non-condensing). During unsuitable weather conditions. At locations subject to strong vibrations. Install the unit in an area where all connectors can be easily accessed. A wall mounting bracket is included (see above). Warning: If you are mounting the unit on a wall vertically, attach the mounting bracket to the wall so that the mounting slots run inward and down. Otherwise, the unit could fall off the wall and sustain damage. EYE-C Video Transmitter Malfunction In the unlikely event that you should experience unusual noises, smoke or smells from the EYE-C video transmitter, immediately remove the connection to the mains voltage supply and contact an authorized SENSORMATIC customer service center. 5
3. DEVICE VIEWS EYE-C Video Transmitter Rear View (all types) CAMERA (VIDEO IN) Connectors (BNC) Input connectors for composite PAL and/or NTSC video signals. SWITCH (RELAY) Terminal Block Output terminals for 2 switching relays (max. switching current is 2A at 24V). Two terminal connectors form one circuit pair. DETECTOR Terminal Block Input terminals used to connect up to 4 potential-free (no voltage) sensor contacts. Two terminal connectors form one circuit pair. ALARM SWITCH Connector (5 Pin Mini-DIN) Input connector for an alarm switch (switches between armed/disarmed modes). 6
3. DEVICE VIEWS EYE-C Video Transmitter Front Panel (Serial/Network/ISDN) 10 BASE-T Connector (TYPE RJ45) Female connector for 10 Mbit TCP/IP networks. ISDN-IN Connector (TYPE RJ45) Input connector for ISDN telephone line. ISDN-OUT Connector (TYPE RJ45) Output connector for additional ISDN devices. DC 18V IN Connector For the DC power supply 18V ±1V. RS-232 Connector (D-SUB 9 Pin) Connector for PC serial port connection. RS-232 Connector (Mini-DIN 8 Pin) Serial port connector for a controllable camera. 7
3. DEVICE VIEWS EYE-C Video Transmitter Front Panel (Serial/Network/ISDN/Modem) MODEM 10 BASE-T Connector (TYPE RJ45) Connector for 10 Mbit TCP/IP networks. TELEPHONE Connector (TYPE RJ11) Connector for an analog telephone line. ISDN-IN Connector (TYPE RJ45) Input connector for ISDN telephone line. ISDN-OUT Connector (TYPE RJ45) Output connector for additional ISDN devices. DC 18V IN Connector For the DC power supply 18V ±1V. RS-232 Connector (D-SUB 9 Pin) Connector for PC serial port connection. RS-232 Connector (Mini-DIN 8 Pin) Serial port connector for a controllable camera. 8
3. DEVICE VIEWS EYE-C Video Transmitter Front Panel (Serial Only) DC 18V IN Connector For the DC power supply 18V ±1V. RS-232 Connector (D-SUB 9 Pin) Connector for PC serial port connection. RS-232 Connector (Mini-DIN 8 Pin) Serial port connector for a controllable camera. 9
4. CONNECTION Connecting the Power Supply to the Mains Voltage First connect the mini jackplug at the end of the power cord of the supplied transformer (adapter) to the corresponding input connector of the EYE-C video transmitter. Secure the DC power input connector by screwing the connector shield to the plug. Then connect the power adapter to the mains voltage supply (100-240V ~50/60Hz). 10
4. CONNECTIONS Connecting a Video Camera Please take care to read the installation instructions in the manual of the camera being connected. Take note that most cameras being connected use a different voltage (normally 12V DC) to that required by the EYE-C device. Connecting a video camera to a voltage supply that exceeds the specified level can cause permanent damage to the camera. 11
4. CONNECTIONS Connecting to a serial Remote Camera Control Please take care to read the installation instructions in the manual of the fixed or controllable camera being connected. The pin-out of the serial connection cable must be correct! Note that this can vary from device to device. The correct pin-out of the 8 pin mini-din connector is described in the Technical Specifications in the appendix. You can obtain a list of controllable cameras supported by the EYE-C video transmitter from your authorized SENSORMATIC distributor on request. 12
4. CONNECTIONS Connecting to a Dome Camera Serial Cable with RS-232 to RS-422 Converter RS-422 To attach controllable dome cameras to the EYE-C unit, a Dome Kit is required (part no 6003-0174-01). This kit contains a serial cable and an RS-232 to RS-422 converter. Connect one end of the cable to the Camera Control Mini-DIN 8 connector on the EYE-C unit and the other end to the RS-232 end of the converter. Connect the RS-422 end of the converter to to the dome. For information on how to control a dome from Aviso, see Camera Settings later in this manual. 13
4. CONNECTIONS Connecting to an ISDN Telephone Line Connect the 'ISDN IN' connector of your EYE-C video transmitter to the NTBA of your ISDN telephone system or to an ISDN output connector of your telecommunication system. If you wish to use additional ISDN devices on the same ISDN line, connect these to the 'ISDN OUT' connector of the EYE-C video transmitter (= serial connection with intermediate relay switches). Notes for Use with a Telephone Switchboard System Please note that when using the EYE-C video transmitter in conjunction with a telephone switchboard system, the external alarm can not be guaranteed under certain circumstances. In the event of a power cut, if the switchboard system becomes defective, or if all the external lines are in use, then the EYE-C video transmitter will not be able to establish an external connection. ISDN Protocol Please note that the EYE-C video transmitter only supports the DSS1 EURO-ISDN protocol. Please check that your ISDN telephone connection or switchboard system supports this protocol before using the EYE-C video transmitter. Configure your system to use this protocol, if not already the case. 14
4. CONNECTIONS Connecting to a TCP/IP Network Connect the 'NETWORK' connector of the EYE-C video transmitter to a connection point of your network. Note that the TCP/IP network protocol must be used between the EYE-C video transmitter and the receiving computer. The network must support a data transmission rate of 10 Mbit/sec. Warning: During active video transmission, the network is subject to heavy data traffic (4-6 Mbit/sec.) between the EYE-C video transmitter and the receiving computer. We recommend the use of separate network cabling or a network switch for video data transmission in order to avoid a heavy performance penalty. If you have questions concerning this issue, then please refer to your network administrator. 15
4. CONNECTIONS Connecting to an analog Telephone Line Telephone Cable Connect to Telephone Outlet (type dependent on country) Using a suitable telephone cable, connect the 'MODEM' connector of your EYE-C video transmitter with your analog telephone socket. Alarm Warning via analog Telephone Lines Make sure that any additional analog terminal devices that may exist do not use the same telephone connection. The telephone number of the connection should not be listed in a public telephone directory for security reasons. This applies to both the transmitter connection and the receiver connection. 16
4. CONNECTIONS Direct Connection via a Serial Null Modem Cable Connect the 'COM' connector of your EYE-C video transmitter with an available serial connection on your receiving computer. Use a null modem cable with a maximum length of 10m for this purpose. A DB9-to-DB9 cable is provided. Use a standard DB9-to-DB25 converter if necessary. 17
5. OPERATION MODE DISPLAY General Information The EYE-C video transmitter indicates its current operation mode via an integrated piezo crystal and three LED's (Light Emitting Diodes) that are located on the front of the device. The following operating modes can be indicated using these components: Initialization Status The device runs various internal tests during the startup procedure (which begins when the device is connected to a power supply). The operation mode display changes as a consequence in the following way: 1. The green LED is permanently on and the yellow LED flashes regularly. 2. After approximately 10 seconds, a short signal tone is issued and the yellow LED stops flashing and stays on. 3. After another 10 seconds, the yellow LED is switched off again. 4. After a short time, all three LED's will light for about 2 seconds. After this, the current operation mode will be indicated and the device is ready for use. Power Supply The green LED titled Power will stay on as long as the EYE-C video transmitter is connected to the power supply. Active Connection The red LED titled Alarm will flash regularly for the duration of the active connection between the receiving computer and the EYE-C video transmitter. Active Alarm The red LED titled Alarm will light permanently as soon as one of the monitoring lines connected signals an alarm. The LED will only be switched off when the user has terminated an alarm via an active connection to the EYE-C video transmitter. Arming The yellow LED titled Fail will light permanently when the EYE-C video transmitter is armed but no alarms are defined. Serious Device Malfunction The yellow LED titled Fail will flash regularly and an SOS signal (three long tones followed by three short tones) will be repeated. In this case, deinstall the EYE-C video transmitter and return the device to an authorized SENSORMATIC customer service representative. 18
6. RECEIVER SOFTWARE Requirements The following requirements must be fulfilled in order to be able to install the receiver software: MMX Pentium PC (at least 166 MHz) or a compatible model SVGA graphic board capable of at least 800 x 600 pixels with 256 colors Operating system: Microsoft Windows 95 (SR2 or higher) / 98 / NT 4.0 (Service Pack 4 or higher) An analog modem with a minimum data rate of 33,6 kb/s, with TAPI interface (only required if you intend to use a connection to an analog telephone line) An ISDN adapter card, with CAPI 2.0 driver (only required for connections via ISDN) An Ethernet network card (only required for connections via a TCP/IP network) Hard disk with at least 3 Mbyte free space plus space for additional user data A CD-ROM drive Installation Proceed as follows to install the receiver software: 1. Put the enclosed 'EYE-C Installation CD' in the CD-ROM drive of your PC. 2. In Windows, click on the Start button, then select 'Run '. 3. In the dialog box that appears, enter the following command: 'E:\autorun.exe' (whereby you should replace the letter 'E:' with the corresponding letter of your CD-ROM drive if necessary. 4. Click on 'OK'. 5. Follow the instructions of the installation program displayed on the screen. If you have enabled the Windows CD Autorun functionality of your CD-ROM drive (default state), steps 2 to 4 are not necessary. Note: You may need to connect your PC to the EYE-C unit via a null-modem in order to configure it to work with an Ethernet or ISDN connection. See Dial-Up Location via a Serial Null Modem Cable later in this manual. Note: For network installations you will need the information provided to you by the network administrator or your Information Systems department on the enclosed Pre-Installation Checklist. 19
6. RECEIVER SOFTWARE Program Start The installation program creates a new menu item named 'Sensormatic AVISO' in the Programs subdirectory of the Windows Start menu. This program group contains the icons for the online help, program deinstallation and an icon to start the program. To start the software, doubleclick on the program icon. User Access Each start of the receiver program is accompanied by a login procedure that requires you to enter your user name and a password (which is case sensitive!). The first time the program is started, the installation program will create a standard administrator account without a password. Note: Users can change their password and user name at any time. Make a careful note of both the user name and password for possible future reference if you change these. 20
6. RECEIVER SOFTWARE Configuring the Dial-Up Location To configure your dial-in location, select Dial-Up Locations from the Configuration menu. Proceed as follows to configure the dial-in location: 1. Click on the New button. 2. Enter the name of the location and the address (optional) on the General tab. 3. Click on the Identification tab. 4. Enter the user name 'videocon' and the password for the video transmitter access (the EYE-C video transmitter is supplied without a predefined password see Changing the Password for more information). If you are setting up a Null-Modem connection, go to Dial-Up Location via a Serial Null Modem Cable. If you are setting up a Modem connection, go to Dial-Up Location via an Analog Telephone Line. If you are setting up an ISDN connection, go to Dial-Up Location via an ISDN Line. If you are setting up a network connection, go to Dial-Up Location via an Ethernet Network. 21
6. RECEIVER SOFTWARE Dial-Up Location via a Serial Null Modem Cable Proceed with the following steps if your EYE-C video transmitter is connected to the receiving PC via a serial null modem cable: 1. Select the tab Communication and then the connection type Modem. 2. As the device, select the serial port to which you have connected the null modem cable (e.g. 'COM1 serial port'). 3. Click on the Configure button, next to the device selection pulldown menu. 4. In the dialog box that appears, enter the connection settings shown below. 5. Close the dialog box and save your settings by clicking on the OK button. 22
6. RECEIVER SOFTWARE Dial-Up Location via an analog Telephone Line Proceed with the following steps if your EYE-C video transmitter is connected to the receiving PC via an analog telephone line: 1. Select the tab Communication and then the connection type Modem. 2. As the device, select the type of analog modem connected to your PC. 3. Enter the telephone number of the EYE-C video transmitter in the field Telephone Number. Don't forget that you also need to enter a prefix number to dial for an external line if this is required (e.g. when using a telephone connected to a switchboard system). 4. Close the dialog box and save your settings by clicking on the OK button. 23
6. RECEIVER SOFTWARE Dial-Up Location via an ISDN Line Proceed with the following steps if your EYE-C video transmitter is connected to the receiving PC via an ISDN telephone line: 1. Select the tab Communication and then the connection type ISDN. 2. Enter the ISDN telephone number of the EYE-C video transmitter in the field Telephone Number. Don't forget that you also need to enter a prefix number to dial for an external line if this is required (e.g. when using a telephone connected to a switchboard system). 3. Select the number of ISDN channels to be used for the connection. 4. Close the dialog box and save your settings by clicking on the OK button. Important Note: If an MSN number is saved in your EYE-C video transmitter that does not correspond to one of the telephone user numbers of the ISDN connection, the video transmitter will not receive incoming calls via ISDN. In this case, you must first make a connection to the EYE-C video transmitter via a null modem cable and then change or delete the settings for the MSN number to one which is valid for a user telephone number for your ISDN connection. The EYE-C video transmitter is supplied without an installed MSN number and can therefore accept all incoming data calls via the ISDN lines. 24
6. RECEIVER SOFTWARE Dial-Up Location via an Ethernet Network Proceed with the following steps if your EYE-C video transmitter is connected to the receiving PC via an Ethernet network: 1. Select the tab Communication and then the connection type TCP/IP. 2. Enter the IP address of your EYE-C video in the field Host. 3. Enter the communication port of your EYE-C video transmitter in the field Port. 4. Close the dialog box and save your settings by clicking on the OK button. Important Note: The EYE-C video transmitter is supplied with the predefined loopback address 127.0.0.1 and IP port 4567. If you intend to connect to the video transmitter via a TCP/IP network, then you must assign a valid and unique IP address (within the network) to the device. The IP port should only be changed if other applications within the network already use the same port number for communication. To change the TCP/IP parameters, connect to the EYE-C video transmitter using a null modem cable and call the function to configure the box settings. 25
6. RECEIVER SOFTWARE Making a Connection To make an active connection to the EYE-C video transmitter, click on the telephone icon on the right edge of the screen. In the dialog box that appears, select the dial-in location that you previously defined and then click on the Connect button. Note: The EYE-C video transmitter has been designed to only maintain a single active connection via one of the communication channels available. It is not possible to use two receiving PC's to dial in to the same EYE-C video transmitter, and likewise, it is not possible to connect to the device via two different communication channels. Changing the Password It is highly recommended that you change the default user name and password for the EYE-C transmitter to restrict access to it. The default user name is videocon, and the default password is no password. 1. Once you are connected to the unit, select EYE-C Passwords from the Configure menu. The Change EYE-C Password dialog box appears. 2. In the first field, enter the old EYE-C password (leave blank if you are entering a password for the first time). 3. In the next field, enter the new EYE-C user name. 4. In the next two fields, enter the new password. The entered password must be exactly the same in both boxes. 26
6. RECEIVER SOFTWARE Box Settings The box settings are used to change the system clock, the TCP/IP and ISDN communication parameters saved in the EYE-C video transmitter. 1. Connect to the EYE-C unit from Aviso (see Making a Connection). 2. Once a connection is made, select EYE-C Settings in the Configuration menu. Time Set the date and time of the EYE-C video transmitter. If you select the Set as Local button, the EYE-C video transmitter will be assigned the local date and time that is valid in your receiving PC. 27
6. RECEIVER SOFTWARE TCP/IP Parameters Enter the network parameters of your EYE-C video transmitter in this area of the dialog box. Box DNS Name Forces a Domain Name Server in the network (if present) to register and list the EYE-C video transmitter under the entered name. Ensure that the name you enter is unique within the network. Box IP Address Enter a valid and unique IP address (within the network) for the EYE-C video transmitter here. The EYE-C video transmitter is supplied with the predefined loopback address 127.0.0.1. Box Port Number Determines the communication port to use for the TCP/IP connection. Make sure that the port number is not already used for communication within the network by other programs. The EYE-C video transmitter is supplied with the predefined IP port number 4567. Box Subnet Mask The Box Subnet Mask determines the IP address space of the local network segment (subnet). The EYE-C video transmitter is supplied with a predefined subnet 255.255.255.0. Important Note: If you enter an invalid subnet mask value, it is possible that a part of the IP address of your receiving PC is outside the valid address space, which will make communication between the EYE- C video transmitter and the receiving PC impossible. Contact your network administrator to find out which subnet mask you should use. ISDN Parameters Enter a unique ISDN call number (= ISDN user number without an area code or telephone switchboard dial-out prefix) in the MSN field to assign this to the EYE-C video transmitter. The EYE-C video transmitter compares the target telephone number of all incoming data calls on the ISDN line with that of the configured MSN number. The call will only be accepted if the target telephone number is the same as the MSN number. The EYE-C video transmitter is supplied without a predefined MSN number and will therefore accept all data transmission calls on the ISDN line. Box Reboot It is necessary to reboot the EYE-C video transmitter to enable changes to the network settings of the device. To do this, select the menu item Reboot EYE-C in the Action menu. This action will cut the active connection. The EYE-C video transmitter is then ready for use after approximately 35 seconds. 28
6. RECEIVER SOFTWARE Camera Settings The camera settings are used to change the camera name, camera type, control parameters and picture quality settings saved in the EYE-C video transmitter. 1. Connect to the EYE-C unit from Aviso (see Making a Connection). 2. Go to the Camera menu, select Camera 1 (2/3/4) and then select Settings. The Camera Data dialog appears. For more information, refer to the online help system. 29
6. RECEIVER SOFTWARE Configuring Alarm Notifications Detector lines with one or more detectors (e.g. broken glass detectors) can be connected to the video sender. If one of the detectors responds according to the detector line configuration, an alarm is initiated. Select Configuration > Alarm Methods... to define how the video sender shall report the alarm. The 'Configure Alarms' dialog opens. For more information, refer to the online help system. 30
7. TROUBLESHOOTING General Notes This part of the appendix contains general instructions and guidelines to help you track down and solve possible problems. If you can't find an answer to your problem, or if it persists despite the steps described here, then please contact your authorized SENSORMATIC service representative. The vast majority of problems can be tracked down to a handful of causes. For this reason, please check the following points before searching for additional solutions to a problem. 1. Check the power supply and wiring to both the EYE-C video transmitter and the receiving PC. 2. Check the operation mode of the EYE-C video transmitter using the LED's. 3. Connect your receiving PC to the EYE-C video transmitter using a null modem cable and check the settings saved in the EYE-C video transmitter. General Problems Problem or Error The EYE-C video transmitter was connected to a receiving PC via a null modem cable, but the error message 'Identification took too long' was displayed on making a connection. While trying to make a connection via a TCP/IP network, the error message 'Timeout during connection' is displayed. Corrective Action 1. Check the settings for the dial-in location in the Configuration dialog box and make sure that the correct settings have been made for the serial interface: Bits per second = 57600 Data bits = 8 Parity = None Stop bits = 1 Protocol = Hardware 2. Check the connection of the null modem cable from the receiving PC to the EYE-C video transmitter. 1. Check that the IP address and IP port settings for the dialin location in the Configuration dialog box correspond to those in the video transmitter configuration. 2. Open a DOS box and enter the command ping and the IP address of the EYE-C video transmitter (e.g. ping 8.6.4.200). Contact your network administrator if the timeout error persists during this test. 31
7. TROUBLESHOOTING Problem or Error Corrective Action The attempt to make a connection using an ISDN line evokes the error message 'Timeout during connection'. The receiver software only shows a black box for one of the cameras connected. When making a connection, the error message 'User identification failed' is displayed. Alarm light is flashing; connection is via a serial null-modem cable. 1. Check the settings for the dial-in location in the Configuration dialog box and make sure that the telephone number entered corresponds to that of your EYE-C video transmitter. 2. In the Configuration dialog box, change the number of ISDN channels used for the dial-in location to 1. If this proves to be successful, check whether other ISDN devices are possibly sharing one of the two channels on the same ISDN line. 3. Reset your telephone switchboard system (temporarily switch it off). 4. If you are using an AVM Fritz! card in your PC, make sure that you have installed a suitable CAPI driver (version 2.18 or higher). If you need to update your driver, contact your distributor or contact AVM directly. 1. Connect the corresponding camera to an analog monitor and check the video signal. 2. Check the settings for contrast and brightness for the camera in the receiver software. 3. Switch suspect camera input with known good camera input to isolate problem. 1. Check the settings for the dial-in location in the Configuration dialog box and make sure that the entered user name and password correspond to the settings in the EYE-C video transmitter. Pay careful attention to lower/uppercase letters (both entries are case sensitive!). 2. If you have forgotten the user name and password saved in the EYE-C video transmitter, then you must return the device to an authorized SENSORMATIC service representative. 1. The PC may have been turned off while still connected to the unit. Power on the PC and wait two minutes. Then try connecting to the EYE-C unit again. 2. Disconnect from the EYE-C unit before powering off PC. 32
8. TECHNICAL SPECIFICATIONS Technical Specifications Resolution Signal system Video transmission rate Video compression Camera connections Monitor inputs Control outputs ISDN connection TCP/IP connection Power supply Operating Temperature Humidity Dimensions Weight Accessories 720 x 576 (still frame capture) 360 x 288 (large video view) 180 x 144 (small video view) Conforms to PAL and NTSC standard. Up to 25 images per second (Ethernet) Up to 10 images per second (serial connection) Up to 10 images per second (ISDN card) Up to 2 images per second (standard modem) Wavelet technology with single frame compression 4 x BNC connectors 4 x 2 terminal block connections, no-voltage, optionally high or low active 2 x 2 terminal block connections, relays for swicthing currents up to 2A at 24V RJ-45 connector, DSS1 EURO-ISDN with X.75 protocol RJ-45 connector, 10Mbit Ethernet Input 100 240V AC / Output18V ±1V DC 30 Watts 5 C up to 35 C 20 % up to 80 % relative humidity, non-condensing 185 x 118 x 62 [68] mm [incl. mounting bracket] 1450 g 1 x external power adapter 1 x mains power supply connection cable 1 x EYE-C Installation CD Note: The technical specifications above are subject to change without prior notice. 33
9. CONNECTOR PIN-OUTS COM Serial Connector, 9-pin D-Sub Connector, RS-232 Interface 1 = DCD (Data Carrier Detect) 2 = RXD (Receive Data) 3 = TXD (Transmit Data) 4 = DTR (Data Terminal Ready) 5 = GND (Signal Ground) 6 = DSR (Data Signal Rate Selector) 7 = RTS (Request to Send) 8 = CTS (Clear to Send) 9 = RI (Ring Indicator) Transmission parameters 57600 bps; 8 data bits; no parity; 1 stop bit; hardware protocol CAMERA CONTROL, 8-pin Mini-DIN Connector, RS-232 Interface 1 = RXD (Receive Data) 2 = DCD (Data Carrier Detect) 3 = GND (Signal Ground) 4 = DTR (Data Terminal Ready) 5 = TXD (Transmit Data) 6 = CTS (Clear to Send) 7 = RTS (Request to Send) 8 = DSR (Data Signal Rate Selector) Transmission parameters 9600 bps; 8 data bits; no parity; 1 stop bit; hardware protocol ALARM ON/OFF, 5-pin Mini-DIN Connector 1 = VCC 2 = LED ARM 3 = GND 4 = ARM SWITCH 5 = LED MISC 34
9. CONNECTOR PIN-OUTS ALARM ON/OFF, 5-pin Mini-DIN Connector (Cont d) State of Unit Line test after boot process Switch to disarmed Switch to armed Failure (only shown in case of changing the arming state) Alarm Alarm input is active during alarm delay State of the LED outputs ARM goes on for 1 second, the ARM+MISC for 1 second, then MISC for 1 second, then off. The misc output goes active for 1 second, then both outputs go active for 3 seconds, then all outputs go inactive. Both, the misc and the arm output go active for 1 second, then the MISC output goes active for 3 seconds, then the outputs go off Both outputs start flashing for 10 seconds. The arm output is active while an alarm is active The arm output flashes. After the alarm switch delay is passed, the state goes to the alarm state (ARM output is active) 35
10. NOTES 36
Your local sales representative: sec Video Systems Division Tel.: +1 (858) 642-2400 6795 Flanders Drive Fax.: +1 (858) 642-2440 San Diego, CA 92115 U.S.A. Web: http://www.sensormatic.com/vsd Part Number 8000-2257-21 Rev A Printed in Germany 37