Public Sector Organizations and Cultural Change
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Public Sector Organizations and Cultural Change Chris Bilney and Soma Pillay
PUBLIC SECTOR ORGANIZATIONS AND CULTURAL CHANGE Copyright Chris Bilney and Soma Pillay 2015 Softcover reprint of the hardcover 1st edition 2015 978-1-137-45080-7 All rights reserved. No reproduction, copy or transmission of this publication may be made without written permission. No portion of this publication may be reproduced, copied or transmitted save with written permission. In accordance with the provisions of the Copyright, Designs and Patents Act 1988, or under the terms of any licence permitting limited copying issued by the Copyright Licensing Agency, Saffron House, 6-10 Kirby Street, London EC1N 8TS. Any person who does any unauthorized act in relation to this publication may be liable to criminal prosecution and civil claims for damages. First published 2015 by PALGRAVE MACMILLAN The authors have asserted their rights to be identified as the authors of this work in accordance with the Copyright, Designs and Patents Act 1988. Palgrave Macmillan in the UK is an imprint of Macmillan Publishers Limited, registered in England, company number 785998, of Houndmills, Basingstoke, Hampshire, RG21 6XS. Palgrave Macmillan in the US is a division of Nature America, Inc., One New York Plaza, Suite 4500, New York, NY 10004-1562. Palgrave Macmillan is the global academic imprint of the above companies and has companies and representatives throughout the world. E-PDF ISBN: 978-1-137-44534-6 ISBN 978-1-349-57018-8 ISBN 978-1-137-44534-6 (ebook) DOI: 10.1057/9781137445346 Distribution in the UK, Europe and the rest of the world is by Palgrave Macmillan, a division of Macmillan Publishers Limited, registered in England, company number 785998, of Houndmills, Basingstoke, Hampshire RG21 6XS. Library of Congress Cataloging-in-Publication Data Bilney, Chris. Public sector organizations and cultural change / Chris Bilney and Soma Pillay. pages cm Includes bibliographical references and index. ISBN 978-1-349-57018-8 (alk.paper) 1. Organizational change. 2. Administrative agencies Reorganization. 3. Civil service reform. 4. Public administration. I. Pillay, Soma, 1967 II. Title. JF1525.O73B55 2015 331.7'61355 dc23 2015016040 A catalogue record for the book is available from the British Library.
Contents List of Illustrations Acknowledgments vii ix 1 The Historical Context of the Public Sector Culture 1 2 Privatization, Corporatization, Bureaucracies, and Change 15 3 Perspectives on Institutional Theory 59 4 Hope, Frustration, and Despair: Some Reflections 81 5 Psychological Contract, Organizational Citizenship, and Double Bind 101 6 Stress and Coping during Change 127 7 Conclusion 143 References 165 Index 181
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List of Illustrations Figures 2.1 The transition from traditional bureaucracy to privatization a conceptual framework 29 2.2 The difficulties of public sector culture change as a barrier to privatization 34 5.1 Critical components of a double bind situation 116 Table 7.1 Public sector career: The descent into despair 161
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Acknowledgments Preparation of a book is a process that is laborious, exciting, tedious, informative, and educational a blend of rigorous research methods and artistry of presentations. A note of appreciation to the Palgrave USA team for their professionalism and expert guidance throughout the journey. A special thank you to Priyanka and Primola who give meaning to everything I do. They tolerated my erratic hours, my meandering in search of knowledge, and the occasional deviation from the usual pleasing temperaments. I now throw the gauntlet onto you.... A massive thank you to my colleague, friend, and co-author Chris Bilney who played the major role in this book. As usual, Chris has been great to work with. Thank you to Robert Jones for his guidance and expert mentoring throughout this journey. Soma Pillay Writing for this book has rekindled many memories and brought reminders of a number of people, places, and events, and has proven both cathartic and educational. Many thanks to Soma without whose support, enthusiasm, and effort this book would not have happened. Thank you, too, to the many others who have taken an interest in my endeavors and provided encouragement along the way. Chris Bilney