Cinema Manager candidate brief Storyhouse 2017
Cinema Manager 21k + bonus + pension Responsible for the smooth running of Storyhouse s cinema on a daily basis. Storyhouse 2017
purpose of role Storyhouse is the country s newest theatre, cinema and library. It operates a single screen, 93 seat boutique cinema operation. Find out more at www.storyhouse.com We are looking to recruit a Cinema Manager to operate the daily running of the cinema and to manage daily cinema screenings. It would suit someone with experience in a similar environment and with some knowledge of digital projection. You will ensure the smooth daily running of the cinema, often by yourself; and will you also be responsible for income and service targets and for the administration of the daily film programme and its preparation. This role will suit someone with a passion for customer service, a love of film and good technical knowledge. Grosvenor Park Open Air Theatre, Wind in the Willows, 2015
Experience: Experience in a similar role working in a focused customer service environment Staff supervision experience at this level. Good working knowledge of digital cinema projection highly desirable. Experience in stock management, budget control and cash handling Knowledge of Health and Safety and access legislation. Skills: Charming personable and approachable, capable of talking to customers brilliantly Organised, calm and tactful, ability to work well under pressure, independently problem solving, quickly and efficiently Strong communication skills with a positive attitude and obvious drive to serve and manage people The Kitchen, Storyhouse 2017 Attention to detail and the highest standards of presentation and service First Aid qualification desirable, you will be trained if not The Den, Storyhouse 2017
responsibilities Manage all admin relating to film bookings, including the receipt and return of all films from distributors. Manage the testing of all films before each screening in conjunction with the technical team. Welcome cinema goers to film screenings and cinema events at Storyhouse Monitor and enforce BBFC regulations for screenings Have excellent knowledge of the cinema programme at Storyhouse & to attend regular meetings with the cinema programmer Through using our ticketing system, book in tickets to films and problem solve when any ticketing issues may arise Be responsible for the safety and evacuation of customers and be fully conversed with our safety systems Sell food, drink and other goods to customers, meeting sales targets for upselling. Be responsible for vending machines and advise/order stock for the machines Promote and monitor the use of the company s epos systems and associated technology, for ordering food and beverage to the cinema Have excellent technical knowledge and willingness to be trained on the projection elements of the cinema operation. Resolve all problems whilst on duty relating to problems with projection, environment, heating, lighting, and security. Be a representative of Storyhouse values and solve any problems or questions which may arise about other areas in Storyhouse to include the Kitchen, Library & Theatre. Provide assistance to other customer service operations including welcoming customers to other events as required. Be responsible for checking and resolving cleaning problems including the cinema s bathroom facilities. Be a fully trained ticket sales operator and assist customers across the business to access ticket sales. To work with the film programmer to facilitate Q&As and other programme related items. To introduce key note speakers at cinema events To prepare the cinema for screenings and make sure it is clean, tidy and presentable, and clean it after screenings as necessary. Work with the marketing department to promote the forthcoming film programme especially in the building and be responsible for the timely and accurate display of advertising materials. Complete banking, manage budgets and stock management. To be a named first aider for Storyhouse
Full-time, permanent contract, minimum 40 hour per week. Reports to Customer Service Manager Salary: 21,000 per annum + 4% contributory pension + performance related bonus up to 10% of salary Please send a CV and supporting letter of application by email to Emma Hutt at emma@storyhouse.com All applicants must also complete an Equal Opportunities monitoring form, which can be downloaded at storyhouse.com/monitoringform application deadline: 17th September 2017 interviews: week commencing 25 th September 2017 start date: 1 st October 2017 / asap
The Mezzanine, Storyhouse 2017 Book Pod, Storyhouse 2017 Storyhouse Hunter Street Chester, CH1 2AR storyhouse.com 01244 409 113 charity number: 1121007 company number: 05541255 Storyhouse, 2017