PRESENTATION OUTLINE 1. The basics 2. Terminals 3. Illico New Generation and illico Cloud 4. Packages 5. Customer empowerment 6. Review 2
NETWORK interconnected and bi-directional optics and coaxial cable hybrid networks (56,000 k)? 3
THE BASICS: TECHNOLOGY Zones and availability of services 1A Zones Montréal Rockland Lachute Gatineau Sorel Buckingham Maniwaki Mont-Laurier Québec Côte-Beaupré Lévis Donnacona La Malbaie Saint-Siméon 1B Zones Rivière-du-Loup Saint-Pascal La Pocatière Saint-Félicien Sherbrooke Lennoxville Coaticook Granby Waterloo Cowansville 4
THE BASICS: CONCLUSION illico = The best TV experience Customers can watch what they want, anywhere, anytime The power of being in control of your TV experience! 5
DIGITAL TERMINALS Features Purchasing Options Guarantees illico 4k Ultra-HD recorder illico 4k Ultra-HD Terminal 7
BASIC FEATURES OF THE NEW GENERATION TERMINALS Up to 350 channels of digital TV (varies according to region) Interactive services: 15-day Program Guide, interactive programs, etc. VOD on Channel 900: access to thousands of movies and TV programs on demand (30,000+). Movies in HD (1080p) and in UHD (2160p) Parental control Surround sound with CD quality, Dolby Digital TM 5.1 Connection through HDMI cable Multi-Room function on all New generation terminals 8
CROSS REFERENCE CHART OF NEW GENERATION TERMINALS Name illico 4k Ultra-HD Terminal illico 4k Ultra-HD Recorder Signal HD and 4K HD and 4K Movie rentals 1080p and 2160p (4K) 1080p and 2160p (4K) Recording ---- Up to 8 recordings at once including 2 in UHD Storage capacity ---- 2 TB = 320 hours of HD recording Speed 12x faster and more powerful* 12x faster and more powerful* Additional functions PIP (picture-in-picture) Getaway Function Multi-room PIP (picture-in-picture) Getaway Function Multi-room Guarantee 3 years 3 years Selling price $249.00 $399.00 *Not available for sale since June 9, 2017 9
CROSS REFERENCE CHART OF NEW GENERATION TERMINALS Name HD Terminal* Multi-Room HD PVR* Signal HD HD Movie rentals 1080p 1080p Recording ---- Up to 2 recordings Storage capacity ---- 500 GB = 55 hours of HD recording Speed ---- ---- Additional functions Multi-Room (if at least one NG recorder) PIP (picture-in-picture) Getaway Function Multi-room Guarantee 3 years 3 years Selling price $149.00* $299.00* *Not available for sale since June 9, 2017 10
MULTI-ROOM FUNCTION A single Multi-Room PVR allows access to recordings on any TV in the home that's connected to an illico New generation terminal We can combine the memory of two or more PVRs The Multi-Room PVR service is free of charge, but must be installed by a technician Each HD PVR can provide 3 simultaneous viewings in the home THE MOST USER-FRIENDLY MULTI-ROOM PVR 11
MULTI-ROOM FUNCTION The customer can differentiate between devices more easily by giving them each a separate identity For example: PVR living room, HD basement The customer has complete control of his recordings from any illico New generation TV terminal Prerequisites EMHD PVR or New generation 4K New generation HD Terminal A MoCA filter Installation by technician 12
ILLICO NEW GENERATION Optical fibre driven experience Faster and more powerful A simpler and more user-friendly interface Customizable Cross-platform 14
PROGRAM GUIDE Instant program search capability Mini Reference Guide 15-day Program Guide Visual browsing and user-friendly interface Practical and customized filters 15
HD PVR No fuss recording Single click program recording Programs grouped by title Conflict management tool Tool to free up disk space Easy-to-use disk space management 16
VIDEO-ON-DEMAND Quickest access to the best movies and TV's channel 900 All illico customers have access to Video on demand through their terminal The most recent Box Office movies in 1080p and 2160p (4K) Series and programs from channels included in the package are available "on demand" Children's shows are available for free Film rental available up to 48 hrs Certain movies released in theatres and on channel 900 simultaneously Access to content at all times No late fees, ever! 17
WIDGET More efficient through practical apps Weather Widget (short or long-term forecast and favourite cities) Video-on-Demand Widget Channel unscrambling Widget Lottery Widget Search Widget 18
THE ILLICO CLOUD Entertainment wherever you want. Whenever you want. What is the illico Cloud? Automatic grouping of favourite TV shows, profile, and favourite features in a virtual space called the Cloud Network connection (Wi-Fi or mobile) is required to have instant access to the best TV has to offer according to your preferences Some of the features Watching live TV where you want Resume viewing Remote recording Setting up favourite channels according to user profile 19
THE ILLICO CLOUD Make sure each customer is familiar with the illico Cloud and its key benefits The illico Cloud follows you everywhere The illico Cloud is tailored to you: user recognition and storing preferences Easy to subscribe to and user-friendly With the illico Cloud, you're in control 20
ILLICO.TV - ACCESSIBLE ON YOUR COMPUTER You have access to: TV content available everywhere in Canada More than forty channels and on demand Programs and series available any time: exclusive content, Web series, youth programs for free Remote PVR programming Resume viewing started on TV or illico app 21
ILLICO FOR TABLETS Availability Minimum: ipad 2 or a 7-inch (or more) Android tablet ios 9 or Android 4.4 (or more) Wi-Fi Internet connection Free download through App Store or Google Play Store Note: An illico extension is available for the Apple Watch Discovery and Custom Search Custom Interface offering suggestions according to preferences Personalized experience for each user Personalized experience based on favourites Easy set-up of TV listing for each user For more information: http://support.videotron.com/residential/television/illico-applications/application-illico 22
ILLICO FOR TABLET Improved search and discovery Performing advanced searches throughout illico's entire catalogue Ultra-fast browsing of Program Guide without TV viewing interference Select and send to TV with a single click With a single click, watch on TV what you selected from your tablet Easily program and manage recordings with the tablet 23
ILLICO FOR TABLET Follow conversations on social networks Share or comment on your favourite programs' Websites through Facebook and Twitter Available on ipad only Available services Live TV channels On demand TV channels Club illico Remote PVR programming Multi-screen option Note: User name and password from Customer Centre is required to have access and view app content 24
ILLICO APP FOR ANDROID OR IPHONE Available via Google Play Store and App Store Now with the same features as on the tablet! Multiple profiles Access to Program Guide Remote PVR programming Resume viewing on channel 900 Watch live TV Transfer of selected content on TV Access to Club illico And much more Note: Pay-per-view rentals are not available on ipad or iphone due to contractual restrictions 25
ILLICO OVERVIEW illico On Demand Channel 900 illico.tv illico app Movies in 1080p and 2160p (4K), series, programs, sporting events, music channels On-demand channel content (for access, must be a illico.tv channels subscriber) Club illico Available through illico terminal Accessible anytime from anywhere in Canada via a PC or Mac Uses Internet bandwidth Free download through App Store or Google Play Store Uses Internet bandwidth Any chargeable order will automatically be included on the monthly invoice WATCH TV ANYWHERE 26
CLUB ILLICO $9.99/month Unlimited access to on-demand movies and programs Something for everybody and for the whole family among thousands of choices Exclusive series New releases each Friday Accessible to illico.tv New generation customers through channel 900 Accessible to all (even non-customers) via illico.tv and illico apps for mobile and tablet No commitment required 27
CLUB ILLICO 28
CLUB ILLICO - EXAMPLES OF CONTENT JUNE 2017 29
CUSTOM THEME PACKAGES 31
OTHER PACKAGE OPTIONS 32
THE VIDEOTRON OFFER Club illico Super Écran The Movie Network Super Channel Super Stations Unlimited access to a catalogue of movies, series, youth programs and documentaries 4 HD channels and on-demand video service (channel 900) dedicated to movies and TV series; 5 new releases each week Major releases from Hollywood in addition to HBO Canada, FX, FXX and AMC; Broadcast on 8 HD channels Premium selection of first-run series, movies, documentaries, and entire concerts commercialfree on 4 HD/SD channels (may vary by region) in addition to Super Channel on demand for FREE USA programming from yesterday and today on 9 HD channels 33
ADDITIONAL TERMINAL ACCESS FEES Additional monthly access fees ( or "FATSUP" in French) on additional illico terminals (rented or purchased) included in an account IMPORTANT: These additional fees do not apply for the following packages: DISCOVERY DISCOVERY PLUS SHOW TIME SPORTS FAN ALL-IN ABSOLUTE 1 st terminal --- 2 nd terminal $3.99/month 3 rd terminal $2.00/month 4 th, 5 th, and 6 th terminals No additional fees Note: A maximum of $5.99 may apply for the Additional Terminal Access Fees in an account 34
TRANSACTION FEES Installation fee: $59.95, includes installation of one to five work orders Connection, reconnection, installation of MoCA filter or relocation Modifications made to the account such as an additional service, which requires a visit by a technician Relocating or adding an outlet Note: 2 exceptions in the case of user installation for Internet and illico These fees apply to cable TV, Internet, and telephony $19.95 fee per additional work done starting with the 6 th work order 35
TRANSACTION FEES How to figure out the cost of installation? The installation costs are calculated in terms of the number of outlets the customer needs to have installed (work done) in their home Outlet for analog TV Outlet for digital TV Outlet for the installation of a cable modem Outlet for the installation of an ultimate speed modem Telephone jack Internal and/or external relocation Removal of filter to add service 36
SALES CYCLE TARGET NEEDS Questions that need to be asked Do you have an HD TV or are you planning on purchasing one? Do you have a 4K/UHD TV or are you planning on purchasing one? Recommendation HD Terminal, HD channels Illico 4K/Utra-HD terminal How many TVs do you own? Several terminals Are you a movie buff? Would you like more flexibility when it comes to your choices of TV programs? Club illico, new weekly releases on VOD, Super Écran, TMN 4K/Ultra-HD terminal, VOD, illico Cloud 37
CUSTOMER CENTRE AND CUSTOMER CENTRE+* Allow customers to manage their subscription and their services at all times Access and check invoice online Manage your TV services from anywhere: Change channels* Schedule a recording remotely Access illico.tv content and Club illico Follow and manage your mobile and Internet usage in real time Set-up warning messages to avoid exceeding data transmission limit Add a specific mobile and Internet data transfer package Manage account information Notify change of address Get answers to frequently asked questions Etc. Customer Centre+ also allows you to check a technician's appointment reminder Note:* Customer must keep channel for a minimum of 30 days before resetting it 39
VIDEOTRON WI-FI APP Available on mobile phone or tablet (Android or Apple) to manage Videotron s New generation router Allows easy access to router features Benefits: Manage devices on the network through parental control Quickly access router settings Reboot router from phone Set up a guest Wi-Fi network Check connected devices and data transfer speeds Use diagnostic tools and speed tests 40
QUESTION 1 Which technology does the Videotron network use? Answer: Videotron offers one of the largest interconnected and bi-directional optics and coaxial cable hybrid networks in North America. It extends nearly 56,000 km, the equivalent of two round trips from Montréal to New Delhi. 42
QUESTION 2 Can you describe the Getaway Function and which devices allow you to access this feature? Answer: The Getaway function enables customers to view the content recorded on their hard disk when away from home, their summer cottage for example, without being connected to the Videotron network Multi-Room PVR and illico 4K 43
QUESTION 3 What is the image resolution offered by Videotron's HD terminals? Answer: 1080i Movies available in 1080p and 2160p (4K) with VOD (channel 900) 44
QUESTION 4 Where can we find some 4K content? Answer: On the Event channel (910) On the "ambiance" channel under Stingray Music (953) On channel 900 (VOD) Note: You can find the 4K Events schedule on channel 909 45
QUESTION 5 Which package would be ideal for heavy TV viewers? What is the monthly rate? Answer: The Absolute $78.95/month 46
QUESTION 6 What does Club illico offer? What's the monthly rate? Answer: Unlimited access to on-demand movies and series Unmatched francophone content $9.99/month 47
QUESTION 7 How much does a visit from a Videotron technician cost? How many outlets are installed during each visit? Answer: $59.95 Up to 5 outlets 48
QUESTION 8 How would you explain Videotron's Wi-Fi app to a customer? Answer: If you have Videotron's New generation Wi-Fi router, you can install the app on your Android or iphone. The app will allow you to: Set Parental Control View connected devices in the home Customize Wi-Fi access Create a guest network Perform speed tests from your phone 49
QUESTION 9 Which devices can I use to schedule a remote recording? Answer: illico.tv from a computer The illico app with an Android tablet or an ipad The illico app for Android mobile or iphone 50
QUESTION 10 How many hours are available for recording in HD with the illico 4K/Ultra-HD terminal? Answer: Up to 320 hours in HD thanks to a 2 TB disk 51