Mobile Apps myat&t App 1 Seconds count. Save time with the myat&t mobile app. You can pay your bill, manage U-verse Voice features, get support 24/7, and more. To get started Download the free myat&t app on your mobile device: Go to att.com/myattapp on your mobile device. Search your app store. Note: ipad users must search for myat&t under iphone apps in itunes. Text app to 8758 from your AT&T mobile device. myat&t App DIRECTV App NFL SUNDAY TICKET App DIRECTV Kids App How to log in to your account Log in using your U-verse Member ID (email address) and password. If you have linked your U-verse account to an AT&T Access ID, you can enter either User ID. Billing & Payments Easy access to payment options and billing history anytime, virtually anywhere. Fix it Now! Support Tools Manage your U-verse High-Speed Internet and Voice services. With personalized support, you can resolve most issues in seconds.
Mobile Apps 5 DIRECTV App Never miss your favorite shows or movies again. You can also manage your account, check channel lineups, and so much more. To get started Download the DIRECTV Mobile App through your device s app store. Live TV Streaming Stream live TV or watch recent shows and movies on your mobile devices. 2 NFL SUNDAY TICKET App 5 With the NFL SUNDAY TICKET App, stream every live out-of-market game, every Sunday, anywhere you go. Plus, stream the RED ZONE CHANNEL and more. Available with your NFL SUNDAY TICKET MAX subscription. DIRECTV Kids App 6 With the DIRECTV Kids App, your kids can enjoy age-appropriate content anytime, anywhere at no extra charge. To get started Download the NFL SUNDAY TICKET App and the DIRECTV Kids App on your mobile devices. Movies, TV Shows and Networks Browse or record shows, series or movies. 3 Playlist Access downloaded content from your home DVR. Mobile device must be registered with your GenieGO device. 4
DIRECTV Video DIRECTV Video Basics DVR Basics Genie HD DVR Connected HD DVR Features Sports Features Cinderella on STARZ subscription required. Exclusive Programming on DIRECTV
DIRECTV Video Know Your On-Screen Guide 7 TV Window Watch your program while using the guide. Highlight Bar Use the ARROW buttons to highlight a program and view its description. To tune to a highlighted program, press SELECT. On Demand next to a channel name indicates that On Demand content is available. Highlight the channel name and then press SELECT to access. Channels Highlight the channel abbreviation to get the channel description. Advance Timeline Press FFWD to advance 12 hours. Press RWD to go back 12 hours. Guide Options Press DASH to sort programming by category, move to a specific date and time, change your Favorites list and see On Demand titles. Restart next to a show means you can restart the show from the beginning. Select the show then press RWD to watch from the beginning. Restart not available on all programs. Go to directv.com/restart for a list of programs. Timeline To see what s on later, navigate forward with the right ARROW. Use the LEFT ARROW to go back.
8 DIRECTV Video Basics Smart Search Spend less time searching and more time watching with our intuitive search feature. Customize Your Guide Quickly get to your favorite channel right away or discover something new. QuickTune Instantly access nine of your favorite, most-watched channels so you can tune to them right away. Black Sails on STARZ subscription required. Press MENU on your remote. Choose SEARCH & BROWSE, then SMART SEARCH. Search by title, person, channel or keyword. Scroll through the channel options until you find the one you're looking for, then press SELECT. Available on all HD DVR and DVR Receivers, model R22 or higher. Press the GUIDE button twice to search by category. Scroll through the options, then press SELECT to view a category. To add a favorite channel, press the UP ARROW on your remote while watching. Press ENTER to add the channel. To access your QuickTune favorites anytime, press the UP ARROW on your remote.
DIRECTV Video Basics 9 One-Line On-Screen Guide See what s coming up without missing what s on. View the One-Line On-Screen Guide while viewing your program on the full screen. Double Play Don t miss a minute of your favorite shows. Quickly toggle between any two games or shows that are simultaneously recording. Pro & college sports subscriptions sold separately. Parental Controls Feel better knowing what your kids are watching when you re not around. You can block specific channels and programs based on ratings and viewing times, plus set spending limits for Pay Per View titles. PROGRAM 1 PROGRAM 2 Girls on HBO subscription required. Press ENTER or the BLUE button on your remote. Scroll through the guide one line at a time. Press EXIT to close the guide. While watching one program, press the DOWN ARROW on your remote. Press the DOWN ARROW again to select a show on a different channel. Use the DOWN ARROW to flip between the two. Press MENU on your remote. Select SETTINGS & HELP then PARENTAL CONTROLS. Choose from options on the left to set up your controls.
10 DIRECTV Video DVR Basics Record Shows Press RECORD once to record an individual show or twice to record an entire season. Organize Playlist Sort, delete and arrange your shows according to your preference. Enhance Your Live TV Experience If you need to step away during your show, no worries. You won t miss a second of your entertainment. Marvel s Agent Carter on Blue Bloods on GREASE: LIVE on To access your recorded shows: Press LIST on your remote. Scroll to your desired recording and press SELECT. You can also pause, rewind and fast-forward anytime. Press LIST on your remote. Press the DASH or YELLOW button and choose from a variety of options. Available on all HD DVR and DVR Receivers. Press PAUSE during any live program or sporting event, then press PLAY when you re ready to resume. You can then rewind or fast-forward to catch the exact moment you want to see. Press ADVANCE to scan your show with a controlled 30-second fast forward. If you spot something you want to see, you can quickly go back. Hold the button down to jump to the end of the selected program.
DIRECTV Video Genie HD DVR 11 HD DVR in Every Room Pause and rewind live TV, plus record and delete shows from any room. Record up to 5 programs of your choice at the same time.* Picture in Picture Watch two shows at once without having to change the channel. Genie Recommends Find that new favorite show everyone s talking about. Genie recommends the most popular, can t-miss shows that are on right now. The Originals on Wolf on Billions on SHOWTIME subscription required. Press the LIST button to pull up your recordings, then select GUIDE OPTIONS. Scroll and select FILTER BY PLAYLIST. Select ALL to view recordings from all TVs or LOCAL PLAYLIST to view a recording from the TV you are watching. * Requires one TV connected to a Genie HD DVR and a Genie Mini or DIRECTV Ready TV/Device for each additional TV. Limit three remote viewings per Genie HD DVR at a time. Press the INFO button on your remote and select PIP. Turn on PIP and select the PIP screen position. This feature is available only on the TV directly connected to Genie. Press MENU on your remote. Select SEARCH & BROWSE. Select TV SHOWS. Opt-in to Genie Recommends required.
12 DIRECTV Video Connected HD DVR Features On Demand 7 Choose from over 10,000 shows and movies available On Demand anytime. Kids Content On Demand 7 Get instant access to entertainment that both kids and parents can enjoy together. 72 Hour Rewind 8 Now you can watch shows you forgot to DVR from the last 72 hours. Feature available on select channels. Internet-connected HD DVR (model HR20 or later) required. Minions on DIRECTV CINEMA Inside Out on DIRECTV CINEMA Vikings on If you know the network channel number: Enter a 1 in front of that number. For example, Nick Jr. On Demand is on 1301. You can also highlight the PLUS sign next to the channel number in the guide. Press SELECT to go to that channel s On Demand page. Or, if you want to browse, go to Ch. 1000 to view a huge selection of shows and movies by network or category. Go to Ch. 1111. Select from a variety of themed options from the On Demand menu on the left. Choose from hundreds of popular children s shows and movies safe for viewing by the whole family. Look for the PLUS icon near the channel number in the guide. Press SELECT on the remote. Navigate to MISSED IT? WATCH NOW! and press SELECT. All On Demand content from the last 7 days will appear in chronological order.
DIRECTV Video Connected HD DVR Features 13 Restart 8 Tuned in late? Restart a show that is already in progress so you can watch it from the very beginning. Feature available on select channels. Internet-connected HD DVR (model HR20 or later) required. All Seasons Quickly locate and watch entire seasons. Every available episode is arranged by season and plays automatically one after the other marathonwatching is easier than ever. Pandora 9 Enter a favorite artist, track or genre and Pandora will create a personalized station that includes your favorites and new music Pandora has discovered for you. Suits on Game of Thrones on HBO subscription required. Look for the RESTART ARROW in the channel guide. Press SELECT to choose the show in progress. Press the REWIND button and the show will start over. Press MENU then SEARCH & BROWSE. Select a show from the results. ALL SEASONS will appear in the top left. Select RECORD SERIES. Press MENU on your remote. Select EXTRAS. Choose PANDORA. Reminder: This icon indicates a feature that you can enjoy when your HD DVR is connected to the Internet, which your technician completed during installation.
14 DIRECTV Video Sports Features Every Sport Browse current and upcoming games by sport, date or time. Create a list of your favorite teams and even set your Genie HD DVR to record their every game. 10 SCOREGUIDE TM Get sports scores and the latest stats instantly without changing your channel or missing a big play. SPORTSMIX Channel 11 Watch up to 8 different sporting events, highlights and analysis from popular sports networks at the same time, all in HD! Press MENU on your remote. Select SEARCH & BROWSE. Select SPORTS. For Internet-connected HD DVRs, press the RIGHT ARROW button on your remote to access SCOREGUIDE from any channel. For all other receivers, press the RED button while watching any sports channel. Tune to Ch. 205 SPORTSMIX. Use the ARROW buttons to highlight a channel and to hear audio for that channel. Press SELECT to tune directly to that specific channel. Channel available in HD only.
DIRECTV Video Exclusive Programming on DIRECTV 15 AUDIENCE DIRECTV s original entertainment channel is uncut, commercial-free and available to all DIRECTV customers. DIRECTV CINEMA Exclusives Enjoy exclusive premieres on DIRECTV CINEMA before they re in theaters. New hit movies and awardnominated indie films are added every month. Tennis and Golf Experiences Don t miss any of the action with expanded live coverage of major golf and tennis events. Plus, check the latest scores, leader boards, matchups and access player bios. Only available in HD. Undeniable with Joe Buck on Remember on DIRECTV CINEMA Tune to Ch. 239 to enjoy: Original series: shows like Kingdom, Undeniable with Joe Buck, Off Camera and more. Groundbreaking documentaries: films that inspire, educate and entertain. Sports and entertainment news: live episodes of The Dan Patrick Show and The Rich Eisen Show every weekday. Movies start on Ch. 125 and On Demand 2 Ch. 1100. Press SELECT to watch the movie you want to enjoy. Visit directv.com/golf and directv.com/tennis for tournament dates and channel information. When you re tuned into any of the matches, press the RED button on your remote to get updates in real time.
Your DIRECTV System may include the following components: Frozen/PixelatedScreen No Signal/Snowy Screen Possible Causes Possible Causes Your receiver is having trouble communicating with your satellite dish. TV is on the wrong input, channel or audio/visual connection. Wireless CCK Wired CCK A/V RCA (Video 1, 2, 3) Quick Solutions Quick Solutions 1. Check all connections on the back of your receiver, starting with the SAT-IN connection, and make sure they're secure. 2. You may have a SWiM Power Inserter (pictured to the right) attached to the DIRECTV cable coming from your dish. Unplug inserter from electrical outlet and wait for 15 seconds, then plug inserter back in. Note: Do not plug SWiM Power Inserter into a power outlet that can be turned off. Avoid plugging into a power strip. 1. Verify that both TV and receiver are on. 2. On your DIRECTV Remote, press TV INPUT or ENTER, OR on your TV remote, press the INPUT or SOURCE button. On the RC71 remote, press and hold ENTER for 3 seconds. Cycle through inputs slowly until picture returns. If you see a snowy/static screen, press 03 or 04 on your TV remote. 3. Check that all video cables between receiver and TV are securely plugged into matching ports. HDMI (HDMI 1, 2, 3) High-Definition Component Cables SWiM Power Inserter
U-verse High-Speed Internet Find Your Wi-Fi Network Name and Password Go Wi-Fi Connect via Ethernet Email PC Health Check
U-verse High-Speed Internet 19 Find Your Wi-Fi Network Name and Password The name and password needed to connect your devices to your home network are located on the side of the gateway. The Wi-Fi network name begins with ATT or 2WIRE, followed by several characters. See illustration below. Wi-Fi network name: ATTXXX Wi-Fi password: XXXXXXXXXX For help: att.com/support Log in to the myat&t app with your member ID and password. Select TROUBLESHOOT & RESOLVE. Select MANAGE MY WI-FI. We ll display the information right there for you! For help, go to att.com/support. Go Wi-Fi First, ensure that you have a Wi-Fi-enabled computer or notebook with an 802.11b/g/ac/n wireless network adapter installed. Next, configure your Wi-Fi network: Go to your computer s Wireless Network Settings and refresh the network list. Select your Wi-Fi network name from the list. Enter the Wi-Fi password in the password field to connect to your network. Repeat these steps to configure all of your Wi-Fi-enabled devices. Note: If your computer doesn t have built-in wireless capability, install and configure a wireless adapter according to the manufacturer s instructions. Ethernet Cable Connect via Ethernet Connect the Ethernet cable to an available yellow Ethernet port on the Wi-Fi gateway. Then connect the other end of the cable to the Ethernet port of your computer, notebook or printer. Email Signing into your email is easy and secure. Connect from your home or mobile device, anytime and anywhere. Visit att.com/esupport/email.jsp. To access email from your desktop or mobile device: Go to att.net. On the upper-right side of the screen, select MAIL icon. Enter your full email eddress (including the portion after the @ symbol) and password. Note: Your email address and password are usually the same as your primary member ID and password. Select SIGN IN. To stay signed in, select KEEP ME SIGNED IN. PC Health Check PC Health Check is a free, easy-to-use tool that quickly assesses your PC s health and connection settings, and recommends ways to fix potential performance issues. Visit pccheck.att.com. What is your Internet connection speed? Our speed test will help you gauge your online connection experience. Visit att.com/speedtest to determine how fast your computer sends and receives data. Maximize your speed Visit att.com/tips to learn how to keep your U-verse High-Speed Internet service running at peak speed.
U-verse Voice U-verse Voice Features U-verse Voicemail Features
U-verse Voice 21 U-verse Voice Features Detailed information about your Voice calling features can be found at att.com/uvfeatures. Activate the calling features you want by entering the activation codes on your home phone keypad or online at att.com/myatt1. Click HOME PHONE, then MANAGE VOICE FEATURES. Blocking Features You can control who can call you and who can see your Caller ID information. Block Specific Incoming Calls Blocks up to 20 phone numbers. Activate: 60, follow the voice prompts. Deactivate: 80#. Block Anonymous Calls Blocks incoming calls that don t have Caller ID. Activate: 77#. Deactivate: 87#. Block Your Outgoing Caller ID Hides your name and number on a per call basis. Activate: 67, enter the number you are calling, then press #. Deactivate: 82, enter the number you are calling, then press #. Call Forwarding Send incoming calls to one or more phones. All Call Forwarding Forwards all calls. Activate: 72, enter a forwarding number, then press #. Deactivate: 73#. No Answer Call Forwarding Forwards all calls when you don t answer. Activate: 92, enter a forwarding number, then press #. Deactivate: 93#. Busy Call Forwarding Forwards all calls when your line is busy. Activate: 90, enter a forwarding number, then press #. Deactivate: 91#. Safe Call Forwarding Forwards all calls in the event of a service disruption. Activate: 372, enter a forwarding number, then press #. Deactivate: 373#. Exclusive Call Forwarding Forwards calls from up to 20 phone numbers. Activate online at att.com/myatt1. Deactivate: 83# or online. Locate Me Sends incoming calls to your U-verse Voice phone number and up to four additional phone numbers simultaneously. Activate online at att.com/myatt1. Enter additional numbers on your Locate Me list. Deactivate: 313#.
22 U-verse Voice
U-verse Voice 23 U-verse Voicemail Features Check your voice messages from anywhere by phone, tablet or computer. Listen to messages by phone There are three easy ways to get your voice messages by phone. Dial from Your Home Phone Dial 98. When prompted, enter your mailbox PIN. Press 1 to listen. Dial from Anywhere Dial your home phone number. Upon hearing greeting, press. When prompted, enter your mailbox PIN. Press 1 to listen. Note: When you dial into voicemail remotely, you may incur additional access charges for non-local calls, hotel services charges, or wireless phone charges. Dial Your Access Number If you re away from home but there s a chance someone may answer your home phone, dial your Access Number instead. Listen to and Manage Messages Online Check your voice messages from any Internetconnected computer that has speakers or a headset jack and media player such as Windows Media Player or QuickTime. Go to att.com/myatt1. Log in with your AT&T U-verse Member ID (email address) and password. On the myat&t Account Overview page, hover over HOME PHONE and then select CHECK VOICEMAIL. Select the message you d like to hear. Select the PLAY icon to listen. Select the STOP icon to end playback. Change PIN/Forgotten PIN To change or reset your PIN, just log in to your online voicemail service account or access your mailbox by phone. Voicemail Viewer and Voicemail-to-Text Get Voicemail-to-Text (VMTT) on your qualifying ios or Android device via the Voicemail Viewer App or choose to automatically forward your voicemail messages with VMTT to a designated email address accessible from your smartphone, tablet or computer. For more information, please visit att.com/vmviewer. U-verse Voice, including 911 dialing, will not function during a power outage without battery backup power. Some call information may be blocked or otherwise not displayed, including information for some calls originating outside of AT&T s network and calls carried over facilities that do not transmit Caller ID information.