H5 Series Quick Start Guide Help Hisense improve the environment by reducing paper waste. For detailed instructions and feature descriptions, access the full User Manual online.
2017 Hisense Company Ltd. All Rights Reserved. All material in this Quick Start Guide is the property of Hisense Company Ltd. and its subsidiaries, and is protected under US, CANADA, MEXICO and International copyright and/or other intellectual property laws. Reproduction or transmission of the materials, in whole or in part, in any manner, electronic, print, or otherwise, without the prior written consent of Hisense Company Ltd. is a violation of Hisense Company Ltd. rights under the aforementioned laws. No part of this publication may be stored, reproduced, transmitted or distributed, in whole or in part, in any manner, electronic or otherwise, whether or not for a charge or other or no consideration, without the prior written permission of Hisense Company Ltd. Requests for permission to store, reproduce, transmit or distribute materials may be made to one of the following addresses: USA: Hisense USA Corporation PO Box 3289 Suwanee, GA 30024 CANADA: Hisense Canada Co., Ltd 2283 Argentia Road, Unit 16 Mississauga, ON, Canada L5N 5Z2 MEXICO: Hisense Mexico S. de R.L. de C.V. Blvd. Miguel de Cervantes Saavedra No 301 Torre Norte Piso 2, Col. Ampliación Granada Miguel Hidalgo, Ciudad de México, C.P. 11520 Hisense, and any and all other Hisense product names, logo s, slogans or marks are registered trademarks of Hisense Company Ltd. and its subsidiaries. All other trademarks are the property of their respective holders. 2017. All rights reserved. Hisense and the Hisense logo are trademarks of Hisense. Other brand and product names are trademarks of their respective owners.
Enjoy TV in a Super Smart, Super Simple and Super Unique Way! Smart LED TV with Popular Features Ultra-fast access to launch Netflix Numerous built-in social media, gaming and movie apps Thousands of movie titles to view Air bridge technology for screensharing capability Many other cool features Multiple Connection Methods Built-in Wi-Fi 2 USB Connector 3 HDMI Connectors 1 LAN (Ethernet) port High-Quality Picture and Sound Vibrant contrast and brightness to display images accurately Crisp sound and powerful TV speaker output Easy Setup Menu and Simple Design Short and easy-to-follow first-time setup menu Simple user interface (UI) design to navigate the TV screens Descriptive features to help make your selections 1
Register Your TV! Congratulations on the purchase of your new TV! This Quick Start Guide will walk you through a few easy steps to set up your TV. For detailed instructions, access the User Manual on the support pages listed below. Because we value your business, we want to keep you in the know of 'all things Hisense'. Using your mobile phone, scan the Registration page QR code to register your TV. Depending on the make and model of your phone, you may need to download a QR code scanning app. Country Customer Care Center Hisense Support Page REGISTER YOUR TV U.S.A Phone: 1-888-935-8880 Hours of Operation: Monday - Friday: 9 AM to 9 PM EST Saturday - Sunday: 9 AM to 6 PM EST Service Email: Service@hisense-usa.com http://www.hisense-usa. com/support/ http://www.hisenseusa.com/support/ productreg.asp CANADA Phone: 1-855-344-7367 Hours of Operation: Monday - Friday: 8 AM to 8 PM EST Service Email: canadasupport@hisense.com http://www.hisense-canada. com/support/ http://www.hisensecanada.com/support/ productreg.asp MEXICO Phone: 01-800-008 8880 Hours of Operation: Monday - Friday 9:00-18:00 Service Email: servicio@hisense.com.mx http://www.hisense.com. mx/support/ *Scan to download user manual http://www.hisense. com.mx/support/ productreg.asp Disclaimer: This Quick Start Guide is intended as a general guideline to help you set up your TV. Images throughout this document are for illustrative purposes only and may differ from the actual product. 2
PACKAGED CONTENTS Your package in which you purchased your new TV contains the following items: TV 2 AAA batteries A left and right leg that forms the TV stand Quick Start Guide (this document) Important Safety Information and Warranty Card leaflet 4 screws Remote Control IMPORTANT: To prevent accidentally discarding items that came with your TV, be sure to check ALL of the foam in the carton box. Please check foam for accessories before discarding. Veuillez vérifier la mousse pour qu'il n'y ait pas d'accessoires avant de la jeter. Antes de desechar la espuma, asegúrese de retirar todos los accesorios. Required tools and devices Wireless router (not included) for Internet connectivity Phillips screwdriver (not included) to secure the TV stand HDMI and other types of cables (not included) to connect external devices to the TV Wall mount bracket (not included) if you prefer to mount the TV to the wall 3
BUTTONS AND PORTS ON THE TV Back View of the TV TV Side View TV Bottom View ANT/CABLE HDMI 1 USB 2 USB 1 DC 5V 0.5A(MAX) DC 5V 0.5A(MAX) SERVICE AUDIO OUT DIGITAL AUDIO OUT LAN HDMI 3 Y PB PR VIDEO COMPONENT IN AV IN AUDIO L R HDMI 2(ARC) 4
STEP 1. Attach the TV stand or wall mount bracket (not included) Attach the TV Stand CAUTION: Be sure to disconnect the A/C power cord before installing a stand or Wall-Mount brackets. The LED display is very fragile and must be protected at all times when installing the legs that form the stand. Be sure to protect the TV screen from getting scratched or damaged by any hard objects. In addition, DO NOT exert pressure on the front of the TV at any time because it could crack. To attach the left and right leg that forms the stand: 1. Carefully place your TV face down on a soft, flat surface to prevent damage to the TV or scratching to the screen. 2. Remove the 2 legs from the foam and then insert the stands into the bottom slots of the TV. 3. Use the screws that came inside the carton with your TV to secure each leg tightly. leg Screws: ST4 12 for 32" ST4X14F for 40"/43" leg Screws: ST4 12 for 32" ST4X14F for 40"/43" 5
Attach the Wall Mount Bracket (not included) Before you begin the third-party manufacturer instructions, be sure to do the following things: 1. Place the TV face down on a clean, safe and cushioned surface. 2. Remove the TV stand if you already attached it. 3. Place the spacers (not included) in the corresponding bracket holes. To prevent internal damage to the TV and ensure it is mounted securely, be sure to use fixing screws (not provided) that are 8 ~ 10 mm (32"/40") / 9.5 ~ 11.5 mm (43") in length when measured from the attaching surface of the mounting hook. 8 ~ 10 mm(32"/40") 9.5 ~ 11.5 mm(43") Wall mount bracket Screw (not provided) Rear cover of the TV Wall mount hole pattern VESA (mm) Wall mount screw size (mm) Screw Spacer 200 200 M6 Spacer (not provided) Bracket (not provided) CAUTION: When you attach the mount, be sure to use the spacers (provided by the third-party manufacturer) between the TV and the bracket. Follow instructions provided with the Wall mount bracket. To complete the installation, please contact the wall-mount manufacturer or the retailer from which you purchased the TV. The selected screws are 8 ~ 10 mm (32"/40") / 9.5 ~ 11.5 mm (43") in length when measured from the attaching surface of the rear cover. The diameter and length of the screws differ depending on the Wall mount bracket model. NOTE: The diameter and length of the screws differ depending on the wall mount bracket model. 6
STEP 2. Connect devices to your TV Check to ensure that you have selected the right cables for the ports and that they are connected securely. Loose connections can affect the quality of the picture image and color. TV label Port Cable External Equipment Brief Description ANT/CABLE VHF/UHF Antenna Connect an outdoor VHF/UHF antenna. Antenna ANT OUT HDMI Connect a High Definition Multimedia Interface (HDMI) cable from an external device. Y Green P B Blue VCR COMPO- NENT IN P R Red DVD Player/Recorder Connect a component video cable and left-right audio cables from an external AV device. L R White Red Video Camera Set-top Box Satellite antenna cable VIDEO Yellow Satellite Receiver AV IN L White Connect a composite video cable and left-right audio cables from an external AV device. R Red DIGITAL AUDIO OUT Connect an optical cable from an external digital audio system. Audio Amplifier Speaker 7
TV label Port Cable External Equipment Brief Description Connect headphones to hear audio from the TV. AUDIO OUT White Red Connect an audio adapter (not provided) from an external analog audio system. Speaker Audio Amplifier DC 5V USB 0.5A(MAX) LAN LAN Connect a USB device for browsing photos, music and movies. The unit only recognizes a USB Memory Stick. Connect an Ethernet cable to access a network or the Internet. The TV also has a wireless connectivity feature. SERVICE This port is not available for you to connect an external device. It can only be used by our factory for testing purposes. 8
Buttons on your TV remote Infrared transmitter Power on / off INPUT Change TV input source Enter Channels / input numbers Turn Closed Caption On/Off Live TV CC TV Dash button Select a digital sub-channel Special function buttons The button for the Quick setup menu D-pad (up/down/left/right navigation buttons) OK Confirmation button Return to the previous place in the menu or app Volume (up/down) BACK VOL MTS EXIT CH Exit the application Display the Home screen Mute and restore sound Channel (up/down) Set the audio language(mts) Media content control function buttons NRT Narrate Choose (Turn to leave the the Video Video description on feature or off) On or Off APP APP APP APP Quick access buttons to apps 9
STEP 3. Begin using your remote 1. Slide the back cover to open the battery compartment of the remote control. Remote Control Range Information The remote control can work at a distance of up to 26 feet in front of the TV set. It can work at a 30 degree horizontal or vertical angle. Gently push and slide Insert the batteries Gently push and slide 2. Insert two AAA size batteries. Make sure to match the (+) and (-) ends of the batteries with the (+) and ( - ) ends indicated in the battery compartment. 3. Replace the battery compartment cover. Important Information about the remote and batteries: Discard batteries in a designated disposal area. Do not throw them into a fire. Remove old batteries immediately to prevent them from leaking into the battery compartment. If you do not intend to use the remote control for a long time, remove the batteries. Battery chemicals can cause a rash. If the batteries leak, clean the battery compartment with a cloth. If chemicals touch your skin then wash it immediately. Do not mix old and new batteries. Do not mix alkaline, standard (carbon-zinc) or rechargeable (NiCd, NiMH, etc.) batteries. Do not continue using the remote if it gets warm or hot. Call our Support Center immediately on the support website. 10 Program Your Universal Cable or Satellite Remote Control to Operate Your New Television (only for USA) If you would like to program your other household remote controls to your new television, please refer to the User's Manual supplied by your Cable or Satellite provider. It should include instructions on how to program their remote to your television. A list of codes for the most common Cable and Satellite providers are listed below. Use the code that is associated with your Cable or Satellite provider (if applicable). DIRECTV...0178, 10178, 10019, 10748, 11314, 11660, 11710, 11780, 12049, 10171, 11204, 11326, 11517, 11564, 11641, 11963, 12002, 12183 Time Warner Cable...386, 0178, 10178, 400, 450, 461, 456, 0748, 1463, 0463, 10463 Comcast...0178, 10178, 10463, 11463, 10748, 11314, 11660, 10171, 11204, 11326, 11517, 11641, 11780, 11785, 11892, 11963, 12002 Cox Communications...0178, 10178, 1326, 1463 Dish Network...505, 627, 538, 720, 659 If the code associated with your Cable or Satellite provider is not listed, does not work or you cannot locate the instructions to program your remote, call your local Cable or Satellite provider's customer service center.
If your Cable or Satellite provider does not have a code available, please contact us at one of the phone numbers on Page 2. Using Your Cable Set-top Box or Satellite Receiver Remote as a Universal Remote If you prefer to use your Cable Set-top Box or Satellite Receiver Remote as a Universal Remote, then visit the Support page to view a list of the codes. STEP 4. Power on the TV Plug the power cord into a power outlet. Power Cord Wall Outlet 11
Press the Power button on the remote to turn on the TV. A splash screen that shows the logo appears. Next, the First-Time Setup Menu begins by prompting you to choose your Language, Country, and Time Zone. STEP 5. Complete the first-time setup menu After the splash screen that shows the logo appears, begin the firsttime setup menu. Screen Language and Location TERMS OF SERVICE TV USAGE MODE Task Using the D-pad arrows of your remote, choose your Language, Country and Time Zone. Next, navigate to the Forward arrow and press OK. Press OK to select Accept All. When you re done navigate to the Forward arrow and press OK. Select Home (which appears by default). Next,navigate to the Forward arrow and press OK. Note: Store mode should only be selected by Retailers who plan to demonstrate the TV. NETWORK If your TV does not automatically detect an Ethernet CONNECTION connection, then select Wi-Fi. When you re done, select your network from the list that displays and move to the next screen. 12
Screen Task STEP 6. Begin to enjoy your TV REMOTE Select how you receive your TV channels. Choose BUTTON from one of the following sources below and then move SETUP to the next screen. TV AV Component HDMI TIP: You only need to scan for channels if your TV is connected to an Antenna. Congratulations! Your TV is now ready to use. Press the OK confirmation button on your remote if you are fine with the selections that appear on the screen. Otherwise, navigate to the back arrow on the screen to change your selection. Your Smart TV is easy to use and brag-worthy! Now that you ve completed the first-time setup menu, the Home screen is your starting point for navigating the TV. Gone are the days where your TV only provides one way for you to be entertained. This showpiece provides you the convenience of watching a program on a live channel, accessing Video on Demand to watch a movie and many other entertainment options. Using your remote, press the Home button to begin enjoying your TV. Disclaimer: Subscriptions or other payments may be required to access content through some applications. Some or all of the included or downloaded application services in this Hisense device may not function depending on the Internet connection, local limitations of included applications or other reasons outside of Hisense s control. HISENSE EXPRESSLY DISCLAIMS RESPONSIBILITY FOR ANY APPLICATION SERVICE FROM FUNCTIONING AT ANY TIME, FOR CONTENT IN ANY APPLICATION SERVICE, FOR DISRUPTIONS OF SERVICE, LOCAL OR REGIONAL LIMITATIONS, WARRANTIES OF TITLE, NO INFRINGEMENT, AND FOR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. By purchasing this device, you accept such Disclaimer without any claim on Hisense at any time. 13
PRODUCT SPECIFICATIONS Model Name Dimension (W H D) Without Stand With Stand 32H5D+ 32H5507 28.9 17.1 3.7 inches (734 434 93 mm) 28.9 18.7 6.7 inches (734 474 171 mm) Weight Without Stand 9.5 lbs (4.3 kg) With Stand Active Screen Size (Diagonal) 9.7 lbs (4.4 kg) 31.5 inches Screen Resolution 1366 768 Audio Power Power consumption Power Supply Receiving systems Key Apps Ports Analog Digital 6 W + 6 W 50W 120 V ~ 60 Hz NTSC ATSC / QAM 3 HDMI ports, 2 USB port, LAN port for Ethernet, 1 Digital Audio Output, 1 RF Input, 1 Earphone Audio Output, 1 RCA Composite Video Input, 1 left/right Audio Input for Composite, 1 RCA Component Video Input Component Input 480 I / 60 Hz, 480 P / 60 Hz, 720 P / 60 Hz, 1080 I / 60 Hz (only for 40"/43"), 1080 P / 60 Hz (only for 40"/43) HDMI Input 39H5D+ 39H5507 34.9 20.4 3.3 inches (886 517 84 mm) 34.9 22.2 8.0 inches (886 564 203 mm) 14.1 lbs (6.4 kg) 14.3 lbs (6.5 kg) 38.5 inches 1920 1080 7 W + 7 W 70W RGB / 60 Hz (640 480, 800 600, 1024 768), YUV / 60 Hz (480 I, 480 P, 720 P, 1080 I (only for 40"/43"), 1080 P (only for 40"/43") Other features Smart TV, Wi-Fi, Dynamic contrast Picture, VESA standard wall mount support ''+'' would be replaced by any number, letter or blank. Disclaimer: All products, product specifications, and data are subject to change without notice to improve reliability, function, design or otherwise. 14
PRODUCT SPECIFICATIONS Model Name Dimension (W H D) Without Stand With Stand 40H5D+ 40H5507 35.6 20.6 3.4 inches (903 523 86 mm) 35.6 22.2 8.2 inches (903 563 208 mm) 43H5D+ 43H5507 38.3 22.3 3.6 inches (971 567 92 mm) 38.3 24.2 8.0 inches (971 613 203 mm) Weight Without Stand 15.4 lbs (7.0 kg) 19.4 lbs (8.8 kg) With Stand 15.9 lbs (7.2 kg) 19.8 lbs (9.0 kg) Active Screen Size (Diagonal) 39.6 inches 42.6 inches Screen Resolution 1920 1080 1920 1080 Audio Power 7 W + 7 W 7 W + 7 W Power consumption 70W 75W Power Supply Receiving systems Key Apps Ports Analog Digital 120 V ~ 60 Hz NTSC ATSC / QAM 3 HDMI ports, 2 USB port, LAN port for Ethernet, 1 Digital Audio Output, 1 RF Input, 1 Earphone Audio Output, 1 RCA Composite Video Input, 1 left/right Audio Input for Composite, 1 RCA Component Video Input Component Input 480 I / 60 Hz, 480 P / 60 Hz, 720 P / 60 Hz, 1080 I / 60 Hz (only for 40"/43"), 1080 P / 60 Hz (only for 40"/43) HDMI Input RGB / 60 Hz (640 480, 800 600, 1024 768), YUV / 60 Hz (480 I, 480 P, 720 P, 1080 I (only for 40"/43"), 1080 P (only for 40"/43") Other features Smart TV, Wi-Fi, Dynamic contrast Picture, VESA standard wall mount support ''+'' would be replaced by any number, letter or blank. Disclaimer: All products, product specifications, and data are subject to change without notice to improve reliability, function, design or otherwise. 15
QUICK PROBLEM-SOLVING TIPS When you experience an issue with your TV, turn it off and on again. If this does not resolve the problem, then refer to the tips below. If the problem is still not resolved, then refer to our contact information on page 2. ISSUES POSSIBLE SOLUTIONS There is no sound or picture from the TV I have connected an external source to my TV and do not see a picture and/or hear any sound When I turn on my TV, there is a delay for a few seconds before the picture appears. Is this normal? The picture is normal but there is no sound Sound but no picture or black and white picture The sound and/or picture is distorted or appears wavy The sound and picture is blurry or cuts out A horizontal or vertical stripe appears on the picture and/or the picture is shaking Check to see if the power cord is plugged into a power outlet. Press the Power button on the remote control to activate the unit from 'Standby' mode. Check to see if the LED light is on or not. If it is, then the TV is receiving power. Check for the correct output connection on the external source and for the correct input connection on the TV. Make sure you have made the correct selection for the input mode for the incoming signal. Yes, this is normal. The TV is initializing and searching for previous setting information. Check the volume settings. Check if 'Mute' mode is set to On. If the picture is black and white, unplug the TV from the AC outlet and replug it after 60 seconds. Check that the Color is set to 50 or higher. Try different TV channels. An electric appliance may be affecting the TV. Turn off any appliances that are nearby and move it farther away from the TV. Insert the power plug of the TV set into another power outlet. If using an external antenna, check the direction, position and connection of the antenna. Adjust the direction of your antenna or reset or fine tune the channel. Check to see if there is an appliance or electric tool nearby that is causing interference. 16
ISSUES The plastic cabinet makes a "clicking" type of sound The remote control does not work POSSIBLE SOLUTIONS The 'click' sound can occur when the temperature of the television changes. This change causes the television cabinet to expand or contract, which makes the sound. This is normal and the TV is OK. Confirm that TV still has power and is operational. Change the batteries in the remote control. Check if the batteries are correctly installed. Need more help? Additional help is available online at support links on Page 2. You will find answers to frequently asked questions, downloadable firmware and more. 17
Certification and Compliance FCC Notice This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This device generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this device does cause harmful interference to radio or television reception, which can be determined by turning the device off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the device and receiver. Connect the device into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/tv technician for help. NOTE: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user s authority to operate the equipment. The Wi-Fi Module complies with FCC radiation exposure limits set forth for an uncontrolled environment. This device should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body. ENERGY STAR Your Hisense TV is ENERGY STAR qualified in the "Energy savings" mode. It meets strict energy efficiency guidelines set by the U.S. Environmental Protection Agency and Department of Energy. ENERGY STAR is a joint program of these government agencies, designed to promote energy efficient products and practices. Changes to certain features, settings, and functionalities of this TV (i.e. TV Guide, Picture, Sound) can increase or change the power consumption. Depending upon such changed settings, the power consumption may exceed the limits required for the ENERGY STAR qualification in the "Energy savings" mode. Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, and the double-d symbol are trademarks of Dolby Laboratories. The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries. Manufactured under license from THAT Corporation. THAT Corporation, dbx-tv, Total Sonics, Total Surround and Total Volume are registered trademarks of THAT Corporation. Total Technology is a trademark of THAT Corporation. 18