Contents INTRODUCTION...................................................................................... 2 Storage..................................................................................................... 2 Maintenance................................................................................................ 2 Handling.................................................................................................... 2 Environmental issues........................................................................................ 2 IMPORTANT SAFETY INFORMATION................................................................... 3 Using equipment safely..................................................................................... 3 Connecting to the mains supply............................................................................. 3 ELECTRICAL INFORMATION........................................................................... 4 Mains plug and its fuse...................................................................................... 4 BEFORE YOU BEGIN................................................................................... 5 Unpacking the carton....................................................................................... 5 YOUR Astro SET TOP BOX............................................................................ 6 Front panel.................................................................................................. 6 Rear panel................................................................................................... 7 CONNECTING UP..................................................................................... 8 Connecting your Astro set top box.......................................................................... 8 Connecting to a TV.......................................................................................... 8 Alternative audio connections............................................................................... 8 Connecting to the satellite dish.............................................................................. 9 Connecting to the power supply............................................................................ 9 Switching your Astro set top box on and off................................................................ 10 Inserting batteries in your remote control.................................................................. 10 YOUR SMART CARD.................................................................................. 11 Inserting your Smart Card.................................................................................. 11 TV settings........................................................................................ 12 HD settings....................................................................................... 13 DIgital audio settings........................................................................... 14 YOUR remote control............................................................................ 15 Controlling your TV s features with your remote control..................................................... 16 TV codes................................................................................................... 17 on-screen messages............................................................................. 18 GENERAL PROBLEMS................................................................................. 20 specification...................................................................................... 22 General.................................................................................................... 22 Rear-panel connectors..................................................................................... 22 Front-panel connector..................................................................................... 22 NOTICES............................................................................................. 23 1 B427-Installer-Iss1.indd 1
INTRODUCTION Please follow the instructions in this Installation Guide carefully to enjoy all the advantages of your Astro set top box for watching and recording television programmes. Storage If your Astro set top box is not used directly after purchase, it can be stored in its original packaging, in a cool dry place, at a temperature between 20 C and +70 C. Before use, wait until your Astro set top box has reached room temperature. Maintenance Before cleaning, always disconnect the power from your Astro set top box and disconnect the cable at the SAT-IN connector. To clean your Astro set top box, dust with either a clean dry cloth, or one that has been slightly dampened with distilled water. Never use detergents of any kind. Handling To avoid possible damage, do not pick up or move your Astro set top box while it is connected to the power supply. If you move your Astro set top box between locations at different temperatures, allow it to reach room temperature before you apply power to it. Environmental issues Packaging When disposing of this product packaging, please ensure that it is recycled. This will reduce the demand for virgin wood pulp, whilst diverting material that would otherwise end up in landfill. Product and batteries Recycling - Do not dispose of this product or its remote-control batteries with your domestic rubbish. At the end of their useful lives, the product and batteries contain materials that, when processed correctly, can be recovered and recycled. By participating in the responsible recycling of the product and batteries, you will be reducing the requirement for new raw materials and reducing the amount of material that would otherwise end up in landfill. You will therefore help to prevent potential negative consequences for the environment and human health. When you purchase a new, similar product your retailer may offer to take this old one from you. Alternatively, you can take it to your local recycling centre. Your retailer or local municipal authority will advise you of the collection facilities available in your area for waste electronic products and batteries. Use of these services will be free to you. 2 B427-Installer-Iss1.indd 2
IMPORTANT SAFETY INFORMATION Using equipment safely Your Astro set top box has been manufactured to meet international safety standards, but you must take care to operate it safely. It is important that you read these safety instructions. WARNING: Remember that contact with AC mains can be lethal or can cause severe electric shock. To avoid the risk of electric shock: Never remove the top cover from the 12 V power supply unit, as there are high-voltage live parts inside. There are no user-serviceable parts inside this power supply unit. Never remove the top cover from your Astro set top box. There are no user-serviceable parts inside it. On the rear panel of your Astro set top box, there is a tamper-evident label that states Warranty void if broken or removed. Make sure all electrical connections are properly made. Do not connect any equipment to the mains supply until you have properly connected all the other leads. Before you disconnect any other equipment from your Astro set top box s rear panel, put your Astro set top box into standby, wait 60 seconds, then disconnect your Astro set top box from the power supply (by disconnecting the 12 V power supply unit from the mains socket on the wall). Never push anything into holes, slots or other openings in the case (except a Smart Card into the slot provided). The model number, serial number and electrical rating of your Astro set top box are on a label on its base. CAUTION: Do not use or store your Astro set top box in hot, cold, damp or dusty places. Do not block the ventilation holes of your Astro set top box. Leave a gap of at least 5 cm above and around it to allow for adequate ventilation. Never stand it on soft furnishings. Do not put anything on your Astro set top box which might drip or spill into it. Never stand objects filled with liquids, such as vases, on top of your Astro set top box. Do not place your Astro set top box in an unventilated cabinet or on top of a unit that emits heat (e.g. a VCR). Never place naked flame sources, such as lighted candles, on or adjacent to your Astro set top box. Connecting to the mains supply Your Astro set top box is designed for use only with the supplied 12 V power supply unit. The 12 V power supply unit operates with a 100-240 V AC, 50-60 Hz mains supply. Do not connect it to any other electricity supply than this. Connect the 12 V power supply unit to your Astro set top box. Then insert the 2-way connector on the supplied mains lead into the 12 V power supply unit, then finally insert the mains plug into the mains supply at the wall socket. To disconnect power from your Astro set top box, always remove the 12 V power supply unit from the mains supply (rather than disconnect the 12 V power supply unit from your Astro set top box). Therefore you must install your Astro set top box near to the mains socket-outlet, which should be easily accessible. If you are in any doubt about the mains lead, its plug or its connection, consult a competent electrician. 3 B427-Installer-Iss1.indd 3
ELECTRICAL INFORMATION Mains plug and its fuse The supplied mains plug is a non-rewireable type. If you need to replace the fuse, you must use an ASTA- or BSI-approved BS 1362 fuse, rated at 3 A and marked as shown below. or The plug has its fuse beneath a fuse cover on its face. Use a screwdriver to lever off the fuse cover, replace the fuse with a new one and refit its cover. Never use a plug if its fuse cover is missing. WARNING If the supplied mains plug is not suitable for your mains socket-outlet, DO NOT plug it in. Remove its fuse and then cut the plug off the lead. Destroy the severed plug immediately to avoid the shock hazard which would exist if this were to be plugged into a mains socket. Fit an appropriate mains plug on the lead. If this plug contains a fuse, it should be as described left. If you are using a non-fused plug, an external fuse must not exceed 5 A. AM The fuse is inside the rewireable plug. Use a screwdriver to remove the plug s back cover. Never put the plug into the mains socket when its cover is removed. Lever out the fuse and replace it with a new one. Replace the plug s back cover. E FUSE of correct value N L 3 AMP 4 B427-Installer-Iss1.indd 4
BEFORE YOU BEGIN Unpacking the carton Before you start installing your Astro set top box, please check you have the following supplied accessories: A 12 V power supply unit A mains lead A 3-way AV phono lead A remote control and 2 AAA batteries A Smart Card A warranty card 5 B427-Installer-Iss1.indd 5
YOUR Astro SET TOP BOX front panel Standby button (S) To switch your Astro set top box on and off. rec indicator Is lit while your Astro set top box is recording a program. (For future use) Display Shows the current time when your Astro set top box is in standby. Shows the channel number when your Astro set top box is tuned to a channel. ch+ ch- rec smart card USB 2.0 port For future use. ch+ and ch buttons To change channel by stepping through them. IR indicator Flashes when your Astro set top box is receiving a signal from your remote control. Slot for Smart Card NOTE: The front panel of your Astro set top box is covered with a protective clear plastic film. Carefully remove this film before using your Astro set top box. 6 B427-Installer-Iss1.indd 6
YOUR Astro SET TOP BOX rear panel COMPONENT VIDEO If your TV has component video inputs, use phono leads (not supplied) to connect it here, for a better quality picture in standard definition only. SAT-IN Connect the cable from your satellite dish here. HDMI Connect a HDMI lead (not supplied) between here and a HDTV. DC POWER Do not connect 12 V power supply unit here until you have made ALL the other connections. NETWORK PORT For future use. Y Pb Pr ANALOGUE STANDARD DEFINITION COMPONENT VIDEO SAT-IN 13/18V 350mA MAX COMPOSITE VIDEO LEFT AUDIO RIGHT DIGITAL AUDIO NETWORK PORT 5V 500mA MAX DC POWER 12V 2.5A MAX COMPOSITE VIDEO Connect a phono lead between here and a TV. DIGITAL AUDIO Connect a coaxial digitalaudio lead (not supplied) between here and a home theatre system. USB 2.0 port For future use. AUDIO LEFT and RIGHT (Left and right stereo audio) Connect phono leads between here and a TV or hi-fi amplifier. The model number, serial number and electrical rating of your Astro set top box are on a label on its base. NOTE: All the interconnections between the rear panel of your Astro set top box and your other equipment are safe, extra-low voltage circuits. However, you should always disconnect your Astro set top box from the power supply before connecting or disconnecting other devices at the rear panel. 7 B427-Installer-Iss1.indd 7
CONNECTING UP Connecting your Astro SET TOP BOX Before starting, choose a suitable position for your Astro set top box, observing the ventilation requirements set out on page 3. WARNING: Before you connect or disconnect your Astro set top box to/from any other equipment, make sure you disconnect all the equipment from the mains supply. Connecting to a TV If you have a TV with only a composite (CVBS) video input, use the supplied AV phono leads to connect your Astro set top box as shown below. Match the colours of the connectors on your Astro set top box and leads. If your TV has component video (Y Pb Pr) inputs, you can connect your Astro set top box to your TV using a suitable lead (not supplied) as shown below. This will give a better quality picture on your TV for standard definition only. You also need to connect the audio leads. If your HDTV has HDMI inputs, you can connect your Astro set top box to your TV using a suitable lead (not supplied) as shown below. This will give you the best picture and audio quality on your TV. You do not need to connect any additional audio leads. (Limited to stereo audio only.) Alternative audio connections You can connect your Astro set top box s audio outputs to your TV, as shown on this page, but you can, instead, connect them to a hi-fi amplifier OR home theatre system, as shown below. This will give better sound quality. The best sound quality is from your Astro set top box s DIGITAL AUDIO connector, but for this you will need a 75 ohm coaxial audio cable (not supplied). This digital audio is compatible with Dolby Digital. TV HDMI Home cinema system Astro set top box Component video phono leads HDMI lead Y Pb Pr ANALOGUE STANDARD DEFINITION COMPONENT VIDEO SAT-IN 13/18V 350mA MAX COMPOSITE VIDEO LEFT AUDIO RIGHT DIGITAL AUDIO NETWORK PORT 5V 500mA MAX DC POWER 12V 2.5A MAX Coaxial digital audio lead 8 B427-Installer-Iss1.indd 8
CONNECTING UP Connecting to the satellite dish If necessary, fit an F-connector to the cable from the satellite dish. Connect the lead directly from the dish to the connector labelled SAT-IN on your Astro set top box s rear panel. The signal cable coming from the dish cannot be used with a signal splitter. Using a splitter will reduce the signal strength to your Astro set top box and will damage other set top boxes connected to the same dish. Y P ANALOGUE STANDARD DEFINITION SAT-IN COMPOSITE 13/18V VIDEO 350mA MAX Please ensure that the signal cable is properly installed while setting up your Astro set top box. WARNING: Your Astro set top box should be installed by an Astro authorized installer. Connecting to the power supply 1. Plug the fixed lead on the 12 V power supply unit into the socket labelled DC POWER on your Astro set top box s rear panel. Y Pb Pr ANALOGUE STANDARD DEFINITION COMPONENT VIDEO 2. Plug the 2-way connector on the supplied mains lead into the socket on the 12 V power supply unit. SAT-IN 13/18V 350mA MAX COMPOSITE VIDEO LEFT RIGHT AUDIO DIGITAL AUDIO NETWORK PORT 5V 500mA MAX DC POWER 12V 2.5A MAX 3. When all the connections are properly made, connect the mains plug from the 12 V power supply into a mains wall socket. 4. Connect other equipment, such as your TV, to the mains supply. 9 B427-Installer-Iss1.indd 9
CONNECTING UP Switching your Astro SET TOP BOX on and off When you have connected your Astro set top box to the power supply, the four-digit display on its front panel lights up. This shows that your Astro set top box is receiving power. When your Astro set top box is in standby, the four-digit display shows the current time; when your Astro set top box is out of standby, the display shows the channel number. If your Astro set top box is in standby, switch on your TV, then press the standby button (S) on the front panel of your Astro set top box to turn on your Astro set top box. You can also use the standby button or a number button on your remote control. Never turn off your Astro set top box by simply disconnecting it from the power supply. Use the standby button (S) on your Astro set top box or your remote control. Inserting batteries in your remote control 1. Remove the back cover by lifting the latch. 2. Insert the two supplied AAA batteries into the battery compartment. Make sure you insert them the correct way round, as shown by the + and symbols in the battery compartment. 3. Replace the cover. When you need to replace the batteries in your remote control: Always replace all the batteries at the same time. Please dispose of batteries in an environmentally-responsible way (see page 2). Never throw used batteries into a fire. B Standby button (S) ch+ ch- rec Astro set top box is out of standby. Shown by channel number. Power Saving: To save power and money, and to reduce greenhouse gas emissions, please turn off your Astro set top box, using only the standby button, when it is not in use. 10 B427-Installer-Iss1.indd 10
YOUR Smart Card Inserting your Smart Card You will need the supplied Astro Smart Card so that you can receive Astro programmes and services on your Astro b.yond set top box. Insert it as follows and leave it in your Astro b.yond set top box permanently. 1. Hold your Astro Smart Card with the gold chip uppermost and the arrow pointing towards your Astro b.yond set top box. 2. Insert your Smart Card into the front-panel slot, pushing it in as far as it will go without forcing it. Care for your Smart Card as follows: Don t remove or insert your Smart Card unnecessarily. Don t bend your Smart Card. Keep your Smart Card dry. Never clean it with fluids use a soft dry cloth. Keep your Smart Card away from heat and sunlight, small children and pets. Please use the Smart Card which came with your Astro b.yond set top box. Smart Cards from other set top boxes will not work with your Astro b.yond set top box. smart card Please use your Smart Card only with the Astro b.yond set top box bearing the below serial number: Astro b.yond set top box serial number Smart Card number 11 B427-Installer-Iss1.indd 11
TV settings You can access the TV Settings by navigating through the following screens: Home > Settings > Installation Settings > TV Settings In the Installation Settings screen, enter your PIN code when prompted. The default PIN code is 0000. Item Settings Comments TV Type Standard Definition For TVs that support Standard Definition High Definition* For TVs that support High Definition TV Aspect Ratio 4:3 For standard (4:3) TVs 16:9* For widescreen (16:9) TVs Conversion for 16:9 input video (Determines how widescreen (16:9) programmes are displayed on a standard (4:3) TV Letter Box* The entire frame of the widescreen programme will be displayed in a standard (4:3) TV, but the frame will not fill the screen. There will be black bars on the top and bottom of the frame. available only if the TV Aspect Ratio has been set to 4:3) Pan Scan The side edges of the widescreen programme will be cut-off but the entire screen will be filled. Conversion for 4:3 input video (Determines how standard (4:3) programmes are displayed on a widescreen (16:9) TV available only if the TV Aspect Ratio has been set to 16:9) * Default setting Stretch (Default if the TV Type is set to Standard Definition.) Pillar Box* (Default if the TV Type is set to High Definition.) The entire frame will stretch horizontally to fill the screen. The entire frame will be displayed as if it were on a standard TV with black bars on either side of the frame. 12 B427-Installer-Iss1.indd 12
HD settings You can access the HD Settings by navigating through the following screens: Home > Settings > Installation Settings > HD Settings In the Installation Settings screen, enter your PIN code when prompted. The default PIN code is 0000. Set the HD resolution to best match your TV s native resolution. The available settings are 576i, 576p, 720p and 1080i. These settings are only applicable to the HDMI output of the Astro b.yond set top box. The recommended settings for various TV resolutions are shown below. TV Resolution Setting 1920 x 1080 1080i 1280 x 720 720p 852 x 576 576i / 576p 13 B427-Installer-Iss1.indd 13
DIgital audio settings You can access the Digital Audio Settings by navigating through the following screens: Home > Settings > Your Settings > Digital Audio Settings The audio quality will depend on the Digital Audio Settings and the type of audio output used, as shown below. Channel type Digital Audio Setting Rear-panel audio outputs HDMI Digital Audio Audio L & R Channel with Dolby Digital 5.1 Dolby Digital Dolby Digital No audio Dolby (Digital Only) Stereo (Analogue and Digital) Stereo Stereo Stereo Channel without Dolby Dolby Digital 5.1 (Digital Only) Stereo (Analogue and Digital) Stereo Stereo Stereo Stereo Stereo Stereo If you notice that the audio is not in sync with the video, you may set the time delay accordingly to compensate for this delay. 14 B427-Installer-Iss1.indd 14
YOUR remote control To remove on-screen menus and return to normal viewing tv standby (S) To switch TV into or out of standby radio To switch to the radio channels Z To turn sound off and on tv To launch TV guide vol+ and vol To change the volume ok To confirm a choice or save settings colour buttons I-II c To select soundtrack and display subtitles fav To cycle through favourite channels To start recording to an external hard disk* buttons for handling recordings G Rewind* K Pause* B Play* L Stop* F Fast-forward* av To cycle through TV inputs standby (S) To switch your Astro b.yond set top box into or out of standby indicator Lights up red to show that the remote control is controlling your Astro b.yond set top box home To launch the Home menu To move around the on-screen menus and displays ch+ and ch To change channels by stepping through them back To return to the last-viewed channel or to step back through on-screen menus To toggle between TV Aspect Ratio settings (see page 12) info To display Channel Info To display the synopsis in Channel Pilot Also used for some interactive services apps To launch interactive applications* number buttons To key in channel numbers to change channel To type in words on certain on screen displays* * For future use 15 B427-Installer-Iss1.indd 15
YOUR remote control Controlling your TV s Features with your Remote Control You can use your remote control to control some of your TV s features, after you press the tv button. Then, you can: turn your TV on/off using the tv S button adjust the volume* using vol+ and vol mute the volume using the Z button select AV channels using the av button First, you must configure your remote control to use the correct TV Code for your brand of TV. You can either set the code yourself (Option 1), or let your remote control search for the correct code (Option 2). * The volume control and mute is by default set to control your Astro b.yond set top box even if the remote has been set up properly. Holding down ok and vol+ until the remote blinks twice will allow you to control your TV s volume. To revert the remote to controlling your Astro b.yond set top box s volume, hold down the ok and vol- until the remote blinks 4 times. Option 1 1. Hold down tv S and ok together, until the indicator blinks twice. 2. Use the number buttons to enter a 4-digit TV Code for your brand of TV (see table on page 17). 3. If the code you entered is valid, the indicator blinks twice. 4. Verify if the other controllable TV functions are functioning. NOTE: If the TV Code is invalid, or you press an incorrect button, the indicator blinks once for a longer period. The previous settings are restored and the setup routine ends. Option 2 1. Hold down tv S and ok together, until the indicator blinks twice. 2. Press 9 9 1. The indicator will blink twice again. 3. Press tv S button. Aim the remote at the TV, and press ch+. 4. If the TV does not turn off after 3 seconds, press ch+ again. Keep repeating this until it the TV turns off. If the remote blinks 3 times after pressing ch+, that indicates that the remote has cycled through the entire database and if you still cannot control your TV, your TV is not supported by this remote. Once the TV responds, proceed to step 5. 5. Press ok. The indicator blinks twice to confirm that the TV Code has been set. 6. Verify if the other controllable TV functions are functioning. If you do not press any remote control buttons within a 20-second period during either setup method, the previous settings are restored and the setup routine ends. 16 B427-Installer-Iss1.indd 16
YOUR REMOTE CONTROL TV Codes If a 4-digit code does not work, try the next 4-digit code for your brand of TV. Samsung 0060 0812 0618 0178 0587 0009 0093 0556 1235 0108 0037 0217 0264 0370 0072 0156 1208 0766 0226 0814 0216 0290 0821 0163 Sony 1825 1505 0011 1651 0036 0650 1010 0037 0556 0093 0170 0074 Philips 0037 0556 1744 0772 1246 1304 0178 0108 0195 0087 0374 0760 0343 0595 0009 0200 0361 1521 Panasonic 0650 0226 1650 1636 0108 1310 0037 0556 0163 1208 0508 0896 0361 0853 1335 0367 0516 0548 0001 Toshiba 1508 0508 0060 0009 0714 0036 0156 1656 0070 0093 2060 0264 1935 0412 1164 0618 1582 0650 0821 1704 0217 0109 1457 1916 1908 0698 0037 0736 1556 1037 LG 1423 0001 0178 0037 0556 0876 0370 1768 0377 0009 0714 0060 0217 0108 0216 0290 0163 0606 0109 0698 0715 0823 0829 1556 1191 0247 0367 1681 1539 Pioneer 1260 0760 0011 0170 1457 0698 0109 0163 0037 0287 0556 0428 0370 0343 0361 0486 0512 Sharp 0093 0009 1393 0036 0491 0818 0256 1819 1163 0650 0294 0653 0412 0516 0200 0760 2214 JVC 0653 1818 0036 1153 0606 1653 0371 0508 0731 0683 0192 0218 0418 0093 0650 If the brand of your TV s Codes is not listed here, please refer to the Astro website (www.astro.com.my) for additional information. If you wish to clear the current TV Code that is programmed to the remote, hold down tv S and ok together, until the indicator blinks twice. Follow this up with 9 7 7. The indicator will blink twice again. The remote will still be able to control your Astro b.yond set top box. 17 B427-Installer-Iss1.indd 17
on-screen messages If any of the following on-screen messages appear, you may attempt the suggested solutions to resolve it before contacting Astro Customer Service. On-screen message Possible cause Suggested solution Please insert your Astro Smart Card. Invalid Smart Card. Please insert your Astro Smart Card or insert your Astro Smart Card correctly. This channel is not included in your subscription. To subscribe, please call Astro customer service. Your Smart Card is inactive. Please call Astro customer service to activate. You have inserted the wrong Smart Card. Please insert the correct Smart Card. Your Astro Smart Card is not inserted in the smart card slot of your Astro b.yond set top box. The smart card is not inserted properly. There is a mismatch in the customer type of the Astro Smart Card inserted in your Astro b.yond set top box. The smart card in your Astro b.yond set top box is not an Astro Smart Card. Your current subscription does not include this channel. Your Astro Smart Card has not been activated or has been deactivated. The Astro Smart Card has not been in your Astro b.yond set top box for several months. You have inserted a smart card from another set top box. Your Astro b.yond set top box will work only with the Astro Smart Card that it came paired with. Please insert your Astro Smart Card into the smart card slot. Reinsert the smart card correctly. Please insert the Astro Smart Card that came with your Astro b.yond set top box. Please contact Astro Customer Service if you are interested in viewing the channel. Please contact Astro Customer Service to activate the card. Ensure that the smart card is in your Astro b.yond set top box, powered up with the signal locked on. Leave the Astro Smart Card for a couple of hours inside the Astro b.yond set top box, powered up with the signal locked on. Insert the Astro Smart Card that came paired with your Astro b.yond set top box. 18 B427-Installer-Iss1.indd 18
on-screen messages On-screen message Possible cause Suggested solution Services currently not available. This may be a temporary condition due to the rain. If this condition persists, please call Astro customer service. Booking is not allowed when Smart Card is removed. You have already booked the maximum numbers of reminders. The following events start at the same time. Please cancel one of the events to proceed. No favourite channels found. You have already selected the maximum number of favourite channels. This channel is blocked under parental control. You have already selected the maximum number of blocked channels. The satellite input is not connected properly. The dish is not be aligned properly. The Astro Smart Card is not inserted in your Astro b.yond set top box while you trying to book a reminder. You have already booked 50 reminders. You have already set another programme to start at the same time, thereby causing a reminder conflict. You have not assigned any channels to your favourite channels list. You have already selected 30 favourite channels. You have blocked this channel using the Channel Block function under Parental Control. You have already selected 30 blocked channels. Ensure that the satellite input is connected properly. Have an authorized installer align the dish properly. Insert your Astro Smart Card and retry booking the reminder. You can either delete some of the existing reminders or book new reminders after the existing reminders have lapsed. You can either cancel the current booking or continue booking a new reminder by overwriting the old reminder. You can access the Home menu using the home button on the remote control. You can assign favourite channels by navigating to: Settings > User Settings > Edit Favourites. You need to delete some of your old favourite channels to add additional channels. You can either enter the correct PIN code to view the channel or switch to another channel. You need to delete some of the old blocked channels to block additional channels. 19 B427-Installer-Iss1.indd 19
GENERAL PROBLEMS Before attempting to check the connections between your equipment, please ensure that you have disconnected them from the mains supply. When you are done checking or reconnecting your equipment, safely reconnect them to the mains supply. Problem Possible cause Suggested solution The display on the front panel does not light up/is not lit. There is no sound and picture on your TV, but your Astro b.yond set top box s front panel shows the time. Your remote control does not operate your Astro b.yond set top box. (NOTE: if your Astro b.yond set top box is out of standby, then the IR indicator light on it s front panel should flash when you press the remote-control buttons.) There is no sound or picture, or the picture is of poor quality or looks blocky. Your Astro b.yond set top box is not connected. Your Astro b.yond set top box is still in standby. Your Astro b.yond set top box is still in standby. Something is blocking the path between your remote control and your Astro b.yond set top box s front panel. Your remote control s batteries need replacing. Your satellite dish is not connected properly to your Astro b.yond set top box. Make sure the lead from the 12 V power supply unit is properly plugged into your Astro b.yond set top box. Check that the 12 V power supply unit is properly connected to the mains supply, and that the mains supply is switched on. Press the standby button (S) on your remote control or your Astro b.yond set top box s front panel. Make sure that your TV is out of standby and the correct AV input has been selected on the TV. Press the standby button on your remote control. Ensure that nothing is blocking the path. Replace all the batteries in your remote control. Never throw used batteries into a fire. Dispose of them in an environmentallyresponsible way (see page 2). Make sure that your satellite dish is connected properly to your Astro b.yond set top box. Your TV is not connected properly to your Astro b.yond set top box. Your satellite dish is not pointing in the right direction or has a faulty LNB. NOTE: Severe weather and heavy cloud cover can cause this problem. Make sure that your TV is connected properly to your Astro b.yond set top box, your TV is out of standby and the correct AV input has been selected on the TV. Check the signal-level indicator. If it is low, please contact Astro Customer Service for further assistance. 20 B427-Installer-Iss1.indd 20
GENERAL PROBLEMS Problem Possible cause Suggested solution There are Smart Card error messages. You have forgotten your PIN code. Your Astro Smart Card does not work with any other Astro b.yond set top box that you may have. The HDMI output of your Astro b.yond set top box does not seem to be functioning. Your HD channels show Services currently not available while your other channels are OK. When viewing a HD channel, the other set top boxes in your home no longer work properly. Your Astro b.yond set top box cannot detect or recognise your Smart Card. Your Astro Smart Card will work only with the Astro b.yond set top box that it came paired with. It can not be used with any other set top box. In order to activate the HDMI output, you need to subscribe to HD channels. The HDMI cable may not be connected properly. Your TV may be unable to communicate properly with the HDMI input. Your Astro b.yond set top box needs to be installed properly without the use of any cable splitters. Your Astro b.yond set top box installation and infrastructure requires it to have a dedicated signal source. Make sure that you have the correct Astro Smart Card and that it is properly inserted. If the messages persist, please contact Astro Customer Service. Please contact Astro Customer Service to reset the PIN code. Make sure that your Astro Smart Card is used only with your Astro b.yond set top box. Make sure that the Astro Smart Card is inserted into your Astro b.yond set top box. If the problem still persists, please contact Astro Customer Service. Please ensure that the HDMI cable is connected properly at each end. Turn the TV off and on. Please call Astro Customer service to have your Astro b.yond set top box correctly installed. Disconnect the splitter and connect the signal source directly to your Astro b.yond set top box. NOTE: If you experience a problem even after the above checks, please contact Astro Customer Service for further assistance. 21 B427-Installer-Iss1.indd 21
specification Due to continued product improvement, this specification may change without notice. General Operating voltage 12 V DC 2.5 A Power consumption 30 W (max) Dimensions (W x D x H) 324 mm x 238 mm x 56 mm Weight 1.5 kg (packed, including accessories) Operating temperature range +5 C to +42 C Storage temperature range 20 C to +70 C Rear-panel connectors DC POWER 12 V DC 2.5 A SAT-IN (satellite dish input) F-type female AUDIO LEFT and RIGHT 2 x phono audio-out sockets VIDEO Phono composite video-out socket COMPONENT VIDEO Y Pb Pr 3 x RCA (phono) component video-out sockets DIGITAL AUDIO Coaxial S/PDIF connector RCA/Cinch (female) HDMI HDMI interface USB 2.0 Host Port (Type A) (for future use) NETWORK PORT RJ45 female (for future use) Front-panel connector USB 2.0 (for future use) 22 B427-Installer-Iss1.indd 22
NOTICES Astro is a trademark of MEASAT Broadcast Network Systems Sdn. Bhd (240064-A) This product incorporates copyright protection technology that is protected by U.S. patents and other intellectual property rights. Use of this copyright protection technology must be authorized by Macrovision, and is intended for home and other limited pay-per-view uses only unless otherwise authorized by Macrovision. Reverse engineering or disassembly is prohibited. HDMI, the HDMI Logo and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC. Other trademarks listed herein are the property of their respective owners. Open Source Software Certain components of the software contained in this product are subject to either: (i) the GNU General Public Licence ( GPL ); (ii) the GNU Lesser General Public Licence ( LGPL ); or (iii) OpenSSL license. In compliance with the GPL and LGPL Pace makes the source code of the Linux software, libraries and associated utilities it uses, together with its modifications (if any), available to the public in source code form at: http://www.pace.com/opensource/request. Open Source Licenses The software contained in this product may be covered by certain components consisting of free software or open source software. A list of these components and a copy of the relevant copyright notices and license term notices that are required by such licenses are available at this web page: http://www.pace.com/opensource/license This list may change from time to time and may depend on the model of product or the version of software you have received. If you are unable to access this web page and wish to have a copy of this list, please contact the Open Source Administrator at: Pace plc, Victoria Road, Saltaire, West Yorkshire, BD18 3LF, United Kingdom. To the extent the terms of these open source or free software licenses prohibit any of the restrictions in any end user license included with the product, such restrictions will not apply to the applicable open source or free software component. Copyright This document is copyrighted and may not, in whole or part, be copied, photocopied, reproduced, translated or reduced to any electronic or machine-readable form without prior consent in writing from MEASAT Broadcast Network Systems Sdn. Bhd. 2009 MEASAT Broadcast Network Systems Sdn. Bhd. All rights reserved. 23 B427-Installer-Iss1.indd 23
Notes 24 B427-Installer-Iss1.indd 24