QUICK START GUIDE TO SERVICES

QUICK START GUIDE TO SERVICES GET CONNECTED STAY CONNECTED LIVE CONNECTED

Welcome to Lake Connections! Thank you for choosing Lake Connections and Lake Communications as your new High Speed Internet, Digital TV and Phone provider! We warmly welcome you to our service family. Should you have questions or concerns, our office phone number is 218-834-8500. Our office hours are Monday Friday 8:00 am 4:30 pm. For your convenience, we also have an after-hours support line that can also be reached through the main number of 218-834-8500 or by calling 888-262-7971. After Hours Trouble Reporting: 888-262-7971 Phone: 218-834-8500 Toll Free: 888-262-7971 Email: support@lakeconnections.com Please note, Lake Connections does not support personal computer hardware, software or peripherals; including but not limited to printers, mice, keyboards, monitors and wireless devices.

EMAIL SETUP For Lake Connections email users (Outlook, Outlook Express, or other) Configure Server Settings Incoming Server Information: POP3 mail.lakeconnections.net PORT = 495 (If 495 does not work, use 110) Outgoing server information: SMTP mail.lakeconnections.net PORT = 587 Authenticate using: Clear Text Username: Example: winter@lakeconnections.net (must include entire email address) Webmail STEP 1: Access your Lake Connections email address via the web: http://webmail.lakeconnections.net STEP 2: Type in your email username as written before the @ symbol and do not include lake connections.net (example: winter). This differs from setting up an Outlook, or Outlook Express account Email Setup for Devices (iphone, ipad, Android phones/tablets, etc. Setup will vary depending on your device) STEP 1: Go to SETTINGS > EMAIL > ADD ACCOUNT > CHOOSE ACCOUNT TYPE (if not utilizing Outlook, choose Other ) STEP 2: Type in your email username (ex: winter@lakeconnections.net) and the password you supplied on your application If given the option between IMAP and POP, use POP Both incoming and outgoing server names should be set to: mail.lakeconnections.net Many devices setup automatically, however you may need to utilize this information as well: Incoming Server Information: POP3 mail.lakeconnections.net PORT = 495 Outgoing server information: SMTP mail.lakeconnections.net PORT = 587 (If this does not work, try 995) Authenticate using: Clear Text or sometimes SSL Please note: If a warning window comes up, you may have to accept all certificates and/or trust this computer.

DIGITAL TV SERVICE

DIGITAL VIDEO Introduction Welcome to Lake Connections Digital TV service. Once you re free from the usual constraints of ordinary television, you re going to love the new control over how and when you watch television. Menu From the menu, you can make changes to your guide s appearance, manage your DVR recordings, change the aspect ratio of the picture and many other features. The Apps menu allows you to access any of the apps that are available. Lake Connections offers Games, Weather and What s Hot applications. DVR This extraordinary television service offers a new and powerful freedom to record and watch your favorite programs on your schedule. You have the ability to record up to three (3) programs at once, while watching a fourth. Using the remote control, you can fast forward through what you d like to skip and rewind to watch what you d like to see again. A more detailed instruction manual for the DVR and features can be found on our website at: LakeConnections.com/Support Restart Feature With our restart feature, you have the freedom to control live TV. Each time you tune into a pre-set channel, the Set Top Box begins making a temporary recording of the program you are watching. We have 20 pre-set channels with this feature; please see the list on the following page for the included pre-set channels. This unique feature gives you the ability to pause the current program if the phone rings and the freedom to rewind or instantly replay a scene that you d like to see again. It s important to understand that a live TV recording is not permanent. Unlike recording a program on your DVR to watch later, the Set Top Box (DVR or non-dvr) records live TV in temporary storage, or a buffer. For live TV recordings, this temporary recording (buffer) will be erased if any of the following occur: The TV and/or Set Top Box is turned off You watch the same channel for longer than the temporary recording (buffer) period. The most recent hour of the program is kept in the temporary recording You switch to another program. When you change channels, your Set Top Box begins to store the new program, provided it is included within the 20 pre-set channels. The restart feature removes the previous program you were watching from the temporary storage when you switch to another program More details on the DVR can be found on our website: LakeConnections.com/Support

DIGITAL VIDEO Restart Feature As stated on the previous page, the restart feature allows for the viewer to go back to the beginning of a program, rewind and fast forward through that program. Once the channel has been changed, however, the restart feature will need to be started over. This is not a feature of the DVR and there is no permanent recording with this feature. Restart channels are indicated by the green and white icon in the guide, next to the channel number. 20 Pre-set Channels for Restart Feature CHANNEL NUMBER STATION NAME 107 FOX News Channel 110 ESPN 129 History 130 National Geographic Channel 131 The Discovery Channel 151 Disney Channel 154 TV Land 172 USA Network 174 Turner Network TV 175 Turner Broadcast System 176 FX 182 A&E Network 187 Hallmark 202 HGTV 204 Food Network 502 KDLH-DT (CBS) 506 KBJR-DT (NBC) 510 WDIO-DT 521 KQDS-DT (FOX) 531 FOX Sports North

CONTROL THE REMOTE TV, AUD, DVD, VCR, STB Use one remote to control Setup Use for programming sequences of devices controlled by the remote. Skip Forward,Skip Back, REW, PLAY, FFWD, STOP,Pause, Record In STB mode, these control the modes, these can control a VCR, DVD Player or DVR. Menu Displays the menu. Guide Guide. Day +/- Jump ahead or back one day in Power Turn on/off a selected device. Live Return to watching live TV. List Display a list of recorded,future and series rules on your DVR. Info Display the current channel Press again for more detail. Browse, Search,Arrow and OK Navigate and select onscreen choices. Exit Exit the current screen. Page +/- Page up or down in lists and Red, Green, Yellow, Blue your set-top box. Vol +/- Raise or lower the volume. Mute Turn the sound off or on. FAV View your favorite channels. Channel +/- Changes to the next higher or lower channel. On Demand Access video on demand services. Last Recall the last channel or Number Keys (0-9) Directly select a channel or Input In TV control mode, will change the input of the device you are controlling. TO TURN TV ON: TV, POWER, STB (buttons in that order) TURN TV OFF: TV, POWER (buttons in that order) * If Available

PROGRAM THE REMOTE This remote control is already pre-programmed to control your Set Top Box (STB). The instructions below will program this remote to control your TV. 1. Manually turn ON the TV that you want to setup on the remote 2. Press and Hold until the TV key blinks twice 3. Press and release the TV key. The TV key will stay lit. 4. Find your TV and brand from the chart below and note the DIGIT key assigned to your brand. Press and hold down the DIGIT key for your device/brand while pointing the remote to the device. 5. Let go of the key when your device turns OFF. Setup for that device is complete. To program this remote control to your other devices, see the instructions below the table.

PROGRAM THE REMOTE TV DVD/VCR Audio DIGIT BRAND DIGIT BRAND DIGIT BRAND 1 Insignia 1 Insignia 1 Bose 2 LG 2 LG 2 Denon 3 Panasonic 3 Panasonic 3 LG 4 Philips/Magnavox 4 Philips, Magnavox 4 Onkyo 5 Samsung 5 RCA 5 Panasonic 6 Sanyo 6 Samsung 6 Philips 7 Sharp 7 Sharp 7 Pioneer 8 Sony 8 Sony 8 Samsung 9 Vizio 9 Toshiba 9 Sony 0 Westinghouse 0 VIZIO 0 Yamaha *If you model of device is not on this list, please call (218) 834-8500 for a list of additional device codes. Unlocking the Default Setting to Make AUD, DVD, and VCR Buttons Programmable The AUD, DVD and VCR mode keys have a default setting which means they are automatically set to the STB. If you would like to program these mode keys to your devices, please follow the instructions below to lock the default setting. 1. Press and Hold until the mode key blinks twice. 2. Type. 3. Then press the mode key you desire to program twice. 4. This will remove the STB mode and a new Audio, DVD or VCR code can now be programmed. 5. Follow steps 1 through 5 on the first page of this brochure replacing the word TV with the name of the mode key you just unlocked.

VOICE SERVICE

CALLING FEATURE GUIDE Welcome to Lake Communications we are excited to have you as a new subscriber. This feature guide is designed to describe the most common features and also identifies the access codes to use those features from your telephone. FEATURES AND FEATURE ACTIVATION CODES Call Transfer: With the first party on the phone, press the flash button of switch hook once then dial the number you would like to transfer the call to. You can hang up either before or after the second number answers and the call will be transferred to their line. Call Waiting: When a second call is received, a call waiting tone will alert you. You will see the caller s ID on your phone. To answer the waiting call, simply press the flash button or switch hook once and you will be connected with the waiting party while your original party holds. Press the flash button or switch hook again to reconnect to the original party and hold the waiting party. You can continue to alternate between parties as often as you would like. Cancel Call Waiting: You can cancel Call Waiting to make an uninterrupted call by dialing *70 before the call or during an active call by pressing the flash button or switch hook and then dialing *70. Called ID Block: Controls whether a telephone number is displayed to the party called. Use *67 to activate this feature. To have your Caller ID displayed for a specific call if Caller ID Block is turned on, enter *82 before placing the call, once the call is over Caller ID Block is restored. If the Caller ID Block is turned off, selectively apply Caller ID by entering *67 before each call. 3-Way Calling: To add another party during an existing call, press the flash button or switch hook, after the third party answers, press the flash hook or switch button again to form the 3-way conference call. Call Hold: Place an existing call on hold to call another party by pressing the flash button or switch hook and dialing *52 then dialing the second number. You can press the flash button or switch hook again to switch back to the first call (putting the second call on hold), and again to switch between the two numbers. Anonymous Rejection: Reject Calls from anonymous parties who have restricted Caller ID. Calls from Anonymous Callers do not ring and you are not notified of the call. FEATURE CODES *77 ANONYMOUS CALL REJECTION ACTIVATION *87 ANONYMOUS CALL REJECTION *343 BLOCK INTERNATIONAL CALLS *342 BLOCK OUTGOING TOLL CALLS *72 CALL FORWARDING ALWAYS ACTIVATION *73 CALL FORWARDING ALWAYS DEACTIVATION *90 CALL FORWARDING BUSY ACTIVATION *91 CALL FORWARDING BUSY DEACTIVATION *92 CALL FORWARDING NO ANSWER ACTIVATION *93 CALL FORWARDING NO ANSWER DEACTIVATION *52 CALL HOLD *69 CALL RETURN *70 CANCEL CALL WAITING *67 CALLER ID BLOCK PER CALL *82 CALLER ID DELIVERY PER CALL *78 DO NOT DISTURB ACTIVATION *79 DO NOT DISTURB DEACTIVATION *66 LAST NUMBER REDIAL *86 LAST NUMBER REDIAL CANCEL *61 PRIORITY CALL *60 SELECTIVE CALL REJECTION *74 SPEED CALL 8 *75 SPEED CALL 30 REMINDER CALLS *310 INDIVIDUAL REMINDER CALL ACTIVATION *313 INDIVIDUAL REMINDER CALL VERIFY *311 INDIVIDUAL REMINDER CALL, CANCEL ALL *312 INDIVIDUAL REMINDER CALL, CANCEL ONE *314 REGULAR REMINDER CALL ACTIVATION *317 REGULAR REMINDER CALL VERIFY *315 REGULAR REMINDER CALL, CANCEL ALL *316 REGULAR REMINDER CALL, CANCEL ONE * Some features are available as part of the Advanced Feature Package. All features and definitions can be found at LakeConnections.com. Phone Services Provided By LAKE COMMUNICATIONS, INC.