Operation Manual. Model MCS350. Modular Communication System. Document No (01)

Operation Manual Model MCS350 Modular Communication System Document No. 3100807 (01)

NOTICE To ensure the performance of our products and systems, we may occasionally make technological changes and updates. Therefore, the model number suffixes (A, B, C, etc.) listed in the manual or in the drawings may not always match the model you are using. Unless specifically noted, this will not affect the product or its installation, operation, or service. FCC Compliance Statement This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which case the user will be required to correct the interference at their own expense. WARNING Changes or modifications not expressly approved by Dukane could void the user s authority to operate the equipment. Industry Canada Compliance Statement This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus as set out in the interference-causing equipment standard entitled Digital Apparatus, ICES-003 of Industry Canada. Cet appariel numerique respecte les limites de bruits radioelectriques applicable aux appareils numeriques de Classe A prescrites dans la norme sur le materiel bouiller: Appareils Numeriques, NMB-003 edictee par le ministre Industrie Canada. MCS350 Series Operation 3

Table of Contents SECTION 1 GENERAL DESCRIPTION ACC LCD Display.............................................. 1 ACC Keypad................................................. 2 Audio Communication............................................ 4 Priority Levels................................................ 4 Call-In Priority Levels......................................... 4 Audio Priority Levels......................................... 5 Intercom Functions.............................................. 6 Answering an Incoming Call..................................... 6 Placing a Call On Hold........................................ 6 Displaying Waiting Calls....................................... 7 Placing a Call............................................. 7 Calling a Room Station.................................... 7 Calling an ACC........................................ 8 Last Number Redial.......................................... 9 Speed Dialing............................................. 9 Call Transfer.............................................. 9 Main Channel Functions........................................... 10 Emergency Page........................................... 10 Civil Emergency........................................... 10 All-Call Page............................................. 11 Zone Page.............................................. 11 Time Tone Distribution to All Rooms................................ 12 Custodial Call............................................ 13 Audio Program Distribution..................................... 13 To All Rooms........................................ 13 To Zones........................................... 14 Program Distribution to Selected Rooms.......................... 14 External Input Function Activation................................. 15 MCS350 Series Operation i

Table of Contents SECTION 2 CONSOLE PROGRAMMING Console Programming Mode........................................ 17 Clear Queue................................................. 17 View Program................................................ 18 Display ACC Number............................................ 18 Monitor Program.............................................. 19 Forward Calls................................................ 19 Preset Numbers............................................... 20 Defeat Tones................................................. 21 SECTION 3 SYSTEM PROGRAMMING Enter System Programming Mode...................................... 23 Set Clock................................................... 24 Set Day of the Week............................................. 25 Select Time Schedule............................................ 26 Set Call-In Mode............................................... 26 Set Call-In Mode............................................... 26 Set Access Code............................................... 27 SECTION 4 TROUBLESHOOTING System Error Messages........................................... 29 Data Communications Failure........................................ 30 RDU Communications Failure....................................... 30 System Reset................................................. 31 ii MCS350 Series Operation

Table of Contents SECTION 5 MCS350T TELEPHONE OPERATION Calling a Room............................................... 33 Calling an ACC............................................... 33 Answering a Call.............................................. 33 Last Number Redial............................................. 33 Emergency Page............................................... 33 Civil Emergency............................................... 34 Time Tone Distribution........................................... 34 Custodial Call................................................ 34 All Call Page................................................. 34 All Zone Page................................................ 34 Zone Page.................................................. 34 MCS350 Series Operation iii

iv MCS350 Series Operation

General Description Section1 The MCS350 Modular Communication System is a multifeatured system that provides a broad range of audio communication functions. These functions are initiated from any one of a number of Administrative Control Consoles (ACCs), and are controlled by a Central Control Unit (CCU). Two-way voice communication can be initiated from an ACC to any remote speaker station or to any other ACC. Announcement and music distribution can also be initiated by an ACC to any one or group of remote stations. A built-in program clock can be programmed to control time tone distribution to any or all remote stations. The MCS350T Telapex System includes all the functionality of an MCS350, but also allows system access from most DTMF telephones or a PBX. Two-way open voice and paging communication can be initiated from a properly configured DTMF telephone. A number of optional large character remote displays (RDU350) can also be added to display communication and system status to telephone users. Unless stated otherwise, all references to the MCS350 also apply to the MCS350T system. ACC LCD Display A 16-character alphanumeric liquid crystal display (LCD) informs the user of the current status of the Administrative Control Console at all times. When the ACC is in an idle state, the display shows the current time. ** 9:30 am When a call comes in to the ACC, the display shows the room number of the station calling in, as well as its position in the ACC s call-in queue along with the total number of calls registered in the queue. 235b 1 of 1 Each ACC has a queue of its own where all call-ins from remote speaker stations and other ACCs are registered. These queues are user programmable, so that any room can be programmed to call in to any ACC. This is described under Annunciate Point Programming Procedure in the latest revision of document number 3100806, the MCS350 Installation Manual. continued MCS350 Series Operation 1

ACC Keypad A call-in tone accompanies the display update to alert the user that a call has come in. Call-ins are also prioritized so that higher priority calls are registered above lower priority calls within the call-in queue of an ACC. These priorities are user programmable and are described under Annunciate Point Programming Procedure in the latest revision of document number 3100806, the MCS350 Installation Manual.. When an all-call or emergency page is initiated by another ACC, the display shows the initiating ACC number. All call AC #1 An accompanying page notification tone accompanies the display update, after which the page audio is heard at the ACC. The display also plays an important role when programming the system from an ACC. All programming is menu driven so you can always determine the current level within the programming hierarchy. This allows for ease of programming. ACC Keypad The keypad is a color-coded membrane keypad that allows the user to initiate any one of the various system functions. Key entries are accompanied by both audio and visual feedback (a key beep and an appropriate message on the display). A brief description of each key is given below. EMERGENCY Used to initiate an emergency page or emergency tone. An accompanying LED indicates if the function is active. CUSTODIAN Used to initiate an unobtrusive periodic tone to alert custodian. PAGE Used to initiate a Page message. An accompanying LED indicates if the function is active. PROGRAM Used to initiate Program distribution. An accompanying LED indicates if the function is active. DISPLAY CALLS Used to view calls in the ACC s call-in queue. HOLD Used to put an in-coming call currently in conversation on hold. An accompanying LED indicates if the function is active. 2 MCS350 Series Operation

ACC Keypad 0 THROUGH 9 AND + Used to enter room, zone and ACC numbers for initiating intercom calls and pages, and for programming various functions. SHIFT The SHIFT key converts the numeric keys into corresponding alpha keys. SHIFT,1 = A, SHIFT, 2 = B, SHIFT, 0 = J TALK Used to communicate a page or intercom audio message to remote speaker stations or other ACC s. The ACC is in talk mode when key is depressed and listen mode when key is released. CANCEL Used to terminate page or intercom if either is going on. Used to abort a function that has not yet been initiated (i.e. if the EMERGENCY key has been pressed inadvertently, will abort the function before it is entered via the ENTER key). Used to clear the display of any incorrect digits entered at the keypad. ENTER Used to initiate a function that has just been keyed in via the keypad such as a page or a call to a remote station. CONSOLE Used to enter Console Function Programming mode. An accompanying LED indicates if in Console Programming mode. SYSTEM Used to enter System Function Programming mode. An accompanying LED indicates if in System Programming mode. NEXT Used in either Console or System Programming mode to move to next entry in the programming menu. SELECT Used in either Console or System Programming mode to select a particular entry in the menu for programming. EXIT Used in either Console or System Programming mode to exit a particular entry in the programming menu. F1, F2, F3, F4 Used for speed dialing user-programmable room numbers. F5 Used for last number redial. continued MCS350 Series Operation 3

Audio Communication F6 Used to initiate a time tone, activated by pressing <SHIFT>, then. F7, F8, F9, F10 These keys are used to initiate the functions programmed for External Inputs 1 through 4 respectively. Audio Communication When voicing an intercom or page message, either the handset or the key can be used. The handset is engaged whenever it is in a non-horizontal position, e.g., when holding it in a normal conversational manner. In the case of intercom it uses voice activation through the mouthpiece to switch the audio direction automatically. When the handset is not activated, i.e., lying in a horizontal position such as in its cradle, the built-in microphone and speaker are used, while the direction of communication is controlled by the key. The microphone is active while the key is depressed, and the speaker is active when released. A thumbwheel volume control on the right hand side of the ACC adjusts the volume of the speaker. Priority Levels Every remote station that calls in to an Administrative Control Console is assigned a particular call-in priority. Higher priority calls are placed ahead of lower priority calls in an ACC s call-in queue. Programming priority levels is explained in the System Function Programming section of the manual. Remote stations can be programmed to call in to any single ACC in the system. Call-In Priority Levels 1. Emergency 2. ACC Call-In 3. High Priority 4. Staff 5. Normal 4 MCS350 Series Operation

Priority Levels When a regular call (priority 2, 3, 4 or 5) is registered at an ACC, it is accompanied by an intercom call-in tone. When an emergency call-in (priority 1) occurs, it is accompanied by a distinct emergency call-in tone, and a special character on the left of the display will begin to flash. If the called ACC is currently in an intercom conversation, a different screen display and tone are used to indicate calls waiting. Regular calls produce a double beep, while emergency call-ins produce a high pitched warble. In addition to incoming call priorities, a priority scheme also exists to manage the audio channels in the system. The MCS350 has three communication paths available, one main channel and two intercom channels. The main channel is used for paging, time signaling and program distribution to multiple remote stations. The two intercom channels are designed to allow two simultaneous intercom conversations at all times. One intercom channel is used for communication between an ACC and a remote station, while the other is used for ACC to ACC conversations. The first channel, when not used for remote station intercoms, can also be used to provide a second ACC to ACC conversation. The following audio priority scheme is used when several functions are operating simultaneously: Audio Priority Levels 1. Emergency Page 2. Civil Emergency Tone 3. Manual Time Tone 4. Event Time Tones 5. Custodial Call 6. All-Call and Zone Page 7. Intercom Conversations 8. Call-In Tones 9. Program Distribution A lower priority function cannot interrupt a higher priority function, but higher level functions may interrupt lower level functions if necessary. In most cases, the lower priority functions are restored after the higher priority function is over. An important feature of the MCS350 is its ability to have simultaneous main channel activity and intercom to remote stations. Pages, time signaling and program distribution need not interrupt intercom to remote stations or between ACCs. MCS350 Series Operation 5

Intercom Functions Intercom Functions Answering an Incoming Call 1. The ACC display shows the first call in the queue. 323 1of5 If this call is an emergency call-in, a flashing star at the far left of the display accompanies the room number. 2. Press ENTER to sound a preannounce tone at the calling station and the ACC and establish voice communication. The display continues to show the current room and changes to show the number of waiting calls. 323 4 waiting 3. Press the PUSH TO TALK key or use the handset VOX to control audio direction. Calls from other ACCs are hands-free. 4. Press CANCEL to end the call and display the room number of the next call-in queued. If no calls waiting, the time of day is displayed. Placing a Call On Hold 1. The ACC displays the call in progress. 323 4 waiting 2. Press HOLD and the LED in the HOLD key lights and the call is put on hold. A flashing H appears on the ACC display to indicate that the call to the displayed room number is on hold. The position of the held call in the queue and the number of calls in the queue are also displayed. H323 5of5 3. Press DISPLAY CALLS to view the queue and answer another call. 4. Press ENTER to end holding the call if the held call is displayed. The preannounce tone sounds and the HOLD key LED goes out. Two-way communication is re-established. 6 MCS350 Series Operation

Intercom Functions Notes: A called ACC can put a calling ACC on hold, but not the reverse. However, a calling ACC put on hold can hang-up to end the call and take itself off hold. When an ACC puts a call on hold, it is free to place a call to or answer a call from another remote station or another ACC. If it calls another ACC, it can again be put on hold. Displaying Waiting Calls 1. Press DISPLAY CALLS to display the next call in the ACC s queue. Continually pressing this key scrolls the display from the last call in the queue back to the first. 222 1of4 2. Press ENTER to connect to the call on the display. The ACC display changes to indicate the number of calls remaining in the queue. 222 3 waiting A repetitive call-in beep sounds whenever an ACC has calls waiting in its queue until all calls have been answered. Placing a Call Calling a Room Station 1. To call a room station from an ACC, press the keys corresponding to the room number of the station you wish to call and press ENTER. For example, to call room 241 you would press 2, 4, 1, then ENTER. Pressing a number key while pressing the SHIFT dials an alpha character instead of a number. SHIFT and 1 is A, SHIFT and 2 is B, on through SHIFT and 0, which is J. For example, to call room 132C you would press 1, 3, 2, SHIFT and 3, then ENTER. 2. When you press ENTER, the call is placed to the room shown on the ACC display and the queue status appears. The preannounce tone sounds at the called room, and also at the calling ACC. P 241 0 waiting Pressing CANCEL before you press ENTER lets you re-enter the room number. If the called station s privacy switch is on, a P appears on the ACC display to the left of the room number, and audio from the room to the ACC is muted. continued MCS350 Series Operation 7

Intercom Functions 3. Press the ACC s PUSH TO TALK key or use the handset VOX (voice activated switch) to control the audio direction of the call. If one of these controls is not activated for a period of 30 seconds, the privacy tone sounds at both room station and the ACC to indicate that the room is being monitored. This tone repeats every 15 seconds until or the PUSH TO TALK key or the VOX is activated, or the call is ended. The privacy tone does not sound if the called room station s privacy switch is on. 4. Pressing CANCEL ends the call and displays the next call in the ACC s call-in queue. The time of day is displayed if there are no calls in the queue. Calling an ACC 1. To call another ACC from an ACC, press the key corresponding to the number of the ACC you wish to call and press ENTER. ACCS are identified by single digits 1 through 4. For example, to call ACC #3 you would press 3 then ENTER. If you dial an invalid room number, the ACC displays the message shown below. Invalid room # If you try to place a call while the intercom channel is busy, the ACC displays the message shown below. SYSTEM IS BUSY 2. When the intercom channel is free, the message shown below appears on the ACC display. Intercom is free This message is accompanied by an audio beep. This occurs only if a call was attempted while the intercom channel was busy. An ACC can engage in an intercom conversation with a room without interrupting a program that is currently being sent to other room(s), since intercom and program are on separate channels. Intercom conversation will interrupt program audio in the called room. If another ACC makes an all-call page, this will interrupt the intercom conversation for the duration of the page. Once the page is over, intercom resumes, and once intercom conversation is over, the program audio is again heard. 8 MCS350 Series Operation

Intercom Functions Last Number Redial Press F5 to place a call to the last station dialed. This initiates a call-out tone to the speaker station and establishes voice communication. The ACC display shows called room number and the number of calls waiting. 311 4 waiting Speed Dialing Press the F1, F2, F3, or F4 key to place a call to the programmed station. Programming the preset station numbers is explained under Console Programming on page 17. Call Transfer 1. To transfer the current call, press HOLD. The HOLD key LED lights and the call is put on hold (a call must first be put on hold in order to be transferred). The ACC display shows a call on hold. H311 4of4 2. Dial the number of the ACC to which you want to transfer the call, then press HOLD. For example, pressing 2, HOLD would transfer a call to ACC #2. Note that only a call on hold that is currently on the display can be transferred. 222 1of3 3. Display now shows the next call waiting. MCS350 Series Operation 9

Main Channel Functions Main Channel Functions Emergency Page 1. To place an emergency page, press the EMERGENCY key. The ACC display shows EMERGENCY to indicate emergency key was pressed. Emergency Press CANCEL to cancel page before emergency preannounce tone sounds. 2. Press ENTER to sound emergency preannounce tone and open communication path to all ACCs and speaker stations. The EMERGENCY key LED lights. The originating ACC display indicates emergency page. Emergency page The displays of the other ACCs shows the number of the ACC originating the emergency page. Emergency AC #1 3. Press PUSH TO TALK or speak into the handset to make the emergency page announcement. 4. Press CANCEL to end the emergency page. The EMERGENCY key LED goes out. Civil Emergency 1. To sound the civil emergency tone, press the EMERGENCY key, then 0. The ACC display shows EMERGENCY 0 to indicate emergency and 0 keys were pressed. Emergency 0 Press CANCEL to cancel before the civil emergency tone sounds. 2. Press ENTER to sound a continuous civil emergency tone at all remote stations and ACCs. and Emergency LED turns on. The EMERGENCY key LED lights. The originating ACC display indicates civil emergency. Civil Emergency 10 MCS350 Series Operation

Main Channel Functions The displays of all other ACCs show the originating ACC number. Emergency AC #3 3. Press CANCEL to end sounding of the civil emergency tone. The EMERGENCY key LED goes out. All-Call Page 1. To place an all-call page, press the PAGE key. The ACC display shows PAGE to indicate page key was pressed. PAGE Press CANCEL to cancel page before all-call preannounce tone sounds. 2. Press ENTER to sound all-call preannounce tone and open communication path to all ACCs and speaker stations. The PAGE key LED lights. The originating ACC display indicates all-call page. all-call page The displays of the other ACCs shows the number of the ACC originating the all-call page. all-call AC #1 3. Press PUSH TO TALK or speak into the handset to make the all-call page announcement. 4. Press CANCEL to end the all-call page. The EMERGENCY key LED goes out. Zone Page 1. To place a zone page, press the PAGE key. The ACC display shows PAGE to indicate page key was pressed. PAGE Press CANCEL to cancel page before the preannounce tone sounds. continued MCS350 Series Operation 11

Main Channel Functions 2. Enter the desired page zone numbers one at a time, followed by the + key for any additional zones. You can enter any number of zones up to eight. For example, to page zones 1, 3, and 5 press 1 + 3 + 5, then ENTER. Use the CANCEL key to re-enter any zone number. Press CANCEL a second time to cancel the all-call page. The ACC display shows the page zone entered. PAGE 135 3. Press ENTER to sound the preannounce tone and open the communication path to the room stations assigned to zones 1, 3, and 5. The PAGE key LED lights. 4. Press CANCEL to end the all-call page. The PAGE key LED goes out 5. To page all zones, press PAGE, 9, then ENTER. This initiates a page announcement to all zones (1 through 8). The ACC display indicates page to all zones. PAGE all zones Note: This is useful to send a page everywhere except other ACCs. 6. Press CANCEL to end the page to all zones. The PAGE key LED goes out Time Tone Distribution to All Rooms 1. To sound a time tone in all rooms press the SHIFT key to activate function keys F6 to F10. The ACC display shows an up arrow to indicate that the shift key was pressed. Press CANCEL to cancel time tone request. ^ 2. Press F1 to request a time tone. The ACC display prompts you to enter an event tone number. Event tone 3. Press the number key corresponding to the desired tone then press ENTER. For example, pressing 5, ENTER sends event tone 5 everywhere except other ACCs. See the System Programming section of the latest revision of Dukane document number 310806, the MCS350 Installation Manual. 12 MCS350 Series Operation

Main Channel Functions Custodial Call 1. To send a custodial call tone to all rooms, press CUSTODIAN. The ACC display shows custodian to indicate CUSTODIAN key was pressed. CUSTODIAN Press CANCEL to cancel custodian tone. 2. Press ENTER to sound the custodian tone (output length programmable) at all remote stations. The CUSTODIAN key LED lights for duration of the tone. Audio Program Distribution Audio program material can be monitored at an ACC before it is sent to rooms. Before distributing audio material, make sure the program source is turned on. See the Console Programming on page 17 for a description of how to monitor audio programming. To All Rooms 1. To distribute audio programming to all rooms, press PROGRAM. The ACC display shows PROGRAM. program Press CANCEL to cancel program distribution. 2. Press ENTER to distribute audio programming to all remote stations. The PROGRAM key LED lights. The ACC display indicates program being sent. Program to all Program audio is not sent to any ACCs. 3. The ACC display then reverts to showing any calls in the system or the time of day. Calls can be made or answered during this time. 4. Press PROGRAM to cancel program distribution. The PROGRAM key LED goes out. MCS350 Series Operation 13

Main Channel Functions To Zones 1. To distribute audio programming to all zones, press PROGRAM. The ACC display shows PROGRAM. program Press CANCEL to cancel program distribution. 2. Enter the desired zone numbers one at a time, followed by the + key for any additional zones. You can enter any number of zones up to eight. For example, to send audio programming to zones 2, 4, and 8 press 2 + 4 + 8, then ENTER. Use the CANCEL key to re-enter any zone number. Press CANCEL a second time to cancel the audio program distribution. The ACC display shows the zones entered. program 248 3. Press ENTER to send audio programming to zones 2, 4, and 8. The PROGRAM key LED lights. The ACC display indicates program being sent to selected zones. Program to zones To view the selected zone numbers, see Console Programming on page 17. 4. To send audio programming to all zones, press PROGRAM, 9, then ENTER. This sends audio programming to all zones (1 through 8). The ACC display indicates program to zones. Program to zones This will initiate program distribution to all zones. 5, Press PROGRAM to cancel program distribution. The PROGRAM key LED goes out. Program Distribution to Selected Rooms 1. To distribute audio programming to selected rooms, press PROGRAM. The ACC display shows PROGRAM. program Press CANCEL to cancel program distribution. 14 MCS350 Series Operation

Main Channel Functions 2. Enter the desired room numbers one at a time, followed by the + key for any additional zones. You can enter any number of rooms up to the maximum in the system. For example, to send audio programming to 210 and 121, press 2, 1, 0, +, 1, 2, 1, then ENTER. Use the CANCEL key to re-enter any zone number. Press CANCEL a second time to cancel the audio program distribution. 3. Press ENTER to distribute audio programming to the selected rooms. The PROGRAM key LED lights. The ACC display indicates program being sent. To view the selected room numbers, see Console Programming on page 17. Program to rooms 4. Press PROGRAM to cancels audio program distribution to selected rooms. The PROGRAM key LED goes out. External Input Function Activation 1. To activate an external input function, press SHIFT to activate function keys F6 to F10. The ACC display shows an up arrow to indicate that the SHIFT key was pressed. ^ Press CANCEL to cancel external input function activation. 2. Press F2 to initiate the function programmed for External Input 1, by simulating a momentary contact at the input. Refer to the latest revision of Dukane document 310806, the MCS350 Installation Manual, for additional information on external inputs. MCS350 Series Operation 15

Notes 16 MCS350 Series Operation

Section Console Programming 2 Console Programming Mode There are a number of special functions that can be programmed from any ACC. To activate one of them, you must enter the console programming mode and select the function to be programmed as follows: 1. Press CONSOLE to enters the console programming mode. The CONSOLE key LED lights to indicate that the console programming mode is active. The first entry in the console menu is displayed. 2. Press NEXT to advance to next entry in menu. 3. Press SELECT to select a particular function for programming. 4. Press EXIT to exit a selected function and return to the console menu. 5. Press EXIT again to exit the console programming mode. The CONSOLE key LED goes out. Clear Queue The clear queue function clears all incoming calls from the queue. 1. Enter the console programming mode. 2. Scroll through the menu using the NEXT key until the ACC display shows CLEAR QUEUE. Clear queue 3. Press SELECT to clear all incoming calls in the ACCs call-in queue (except for a call on hold). The ACC display indicates that the call-in queue has been cleared. Queue cleared 4. Press EXIT to return to the console programming menu. MCS350 Series Operation 17

View Program View Program The view program function lets you review audio program distribution to rooms and zones. 1. Enter the console programming mode. 2. Scroll through the menu using the NEXT key until the ACC display shows VIEW PROGRAM. View program 3. Press SELECT to show where the Program material is being distributed. When program material is being sent to particular rooms/zones, those room/zone numbers are displayed. To scroll through the room numbers, use the NEXT key. If no audio program distribution is programmed, the ACC display shows: No rooms to View 4. Press EXIT to return to the console programming menu. Display ACC Number The display ACC number shows an ACC s number. 1. Enter the console programming mode. 2. Scroll through the menu using the NEXT key until the ACC display shows DISPLAY ACC #. Display acc # 3. Press SELECT to cause the ACC display to show the console number. Acc number 1 4. Press EXIT to return to the console programming menu. 18 MCS350 Series Operation

Monitor Program Monitor Program The monitor program function lets an ACC monitor any audio program distribution. 1. Enter the console programming mode. 2. Scroll through the menu using the NEXT key until the ACC display shows MONITOR PROGRAM. Monitor program 3. Press SELECT to display the status of the audio program monitor function. ACC displays: Monitor on If audio monitoring is currently active, or Monitor off If audio monitoring is currently off. 4. Press NEXT to go from off to on or vice versa. 5. Press EXIT to return to the console programming menu. Forward Calls The forward calls allows incoming calls to be forwarded to another ACC. 1. Enter the console programming mode. 2. Scroll through menu using the NEXT key until the ACC display shows FORWARD CALLS. Forward calls 3. Press SELECT to display the current call forward ACC number. If calls are not currently being forwarded, no number is displayed. Forward to acc# continued MCS350 Series Operation 19

Preset Numbers 4. Press ENTER and the number key of the ACC you want calls forwarded to. The ACC display shows the ACC number that incoming calls are now forwarded to. Forward to acc#2 5. Press EXIT to return to the console programming menu. The ACC display now shows FORWARD CALLS. Forward calls 6. Press EXIT to exit the console programming menu. The ACC display continues to show the ACC number that incoming calls are forwarded to. To cancel Call Forwarding: 1. Enter the console programming mode. 2. Scroll through the menu using the NEXT key until the ACC display shows FORWARD CALLS. Forward calls 3. Press SELECT. The ACC display shows the current call forward ACC number. Forward to acc#2 4. Press CANCEL to deactivate call forwarding. The ACC number disappears from the display and call forward is deactivated. Forward to acc# 5. Press EXIT to return to the console programming menu. Preset Numbers The preset numbers function lets you program the four speed dial keys. 1. Enter the console programming mode. 2. Scroll through the menu using the NEXT key until the ACC display shows PRESET NUMBERS. Preset numbers 20 MCS350 Series Operation

Defeat Tones 3. Press SELECT to display the first of four preset room numbers along with the corresponding function key number. Fk#1 RM#101 In the above example, function key 1 (F1) is preset to dial room 101. 4. Press the keys corresponding to the room number you want to speed dial using this function key. For example, press 3, 2, 9, then ENTER to set function key 1 to dial room 329. The ACC display shows the newly programmed room number. Fk#1 RM#329 5. Press NEXT to advance to next preset room number. The ACC display shows the next preset room number. Fk#2 RM#102 6. Repeat step 4 to program function key 2 (F2) or press EXIT to return to the console programming menu. Defeat Tones The defeat tones function lets you turn call-in tones on or off. 1. Enter the console programming mode. 2. Scroll through the menu using the NEXT key until the ACC display shows DEFEAT TONES. defeat tones 3. Press SELECT to display the status of the defeat tones function. ACC displays: tones on If call-in tones are turned on at this ACC, or tones off If call-in tones are turned off at this ACC. 4. Press NEXT to go from off to on or vice versa. 5. Press EXIT to return to the console programming menu. MCS350 Series Operation 21

Notes 22 MCS350 Series Operation

Section System Programming 3 System programming can be performed at any ACC. An access code is always required to enter the system programming mode. No other functions can be performed at an ACC in this mode. Also, other ACCs in the system cannot initiate any functions, with the exception of Emergency Page or Civil Emergency. All current functions, such as pages, intercom communications, and program distribution, must be canceled before the system programming mode can be entered. The only exception is the audio program monitor function, which will allow access to the system programming mode while still in progress. Enter System Programming Mode To enter System Programming mode, use the following procedure: 1. Press SYSTEM to request the system programming mode. The ACC software flashes a message describing the current CCU software version. MCS350 VER. X.XX The ACC display then shows ACCESS CODE. ACCESS CODE 2. Enter access code A911 (press SHIFT, 1, 9, 1, 1), then enter the user code. The default user code is 123. Press ENTER. If the correct codes are entered, the first entry of the main menu (SET CLOCK) is displayed and the SYSTEM key LED lights. SET CLOCK If an incorrect code is entered, the display shows INVALID SEQUENCE and returns to the time of day display mode. INVALID SEQUENCE continued MCS350 Series Operation 23

Set Clock Once the ACC is in the system programming mode, the following ACC keys are used to move between menu items: NEXT Advances to next menu, function, or attribute. SELECT Selects particular menu or function. EXIT Exits particular menu or function. After all programming is completed, press EXIT until the main menu is selected. Press EXIT again to exit out of system programming mode. The SYSTEM key LED turns off. Set Clock 1. Scroll through the menu using the NEXT key until the display shows SET CLOCK. SET CLOCK 2. Press SELECT to display the current hour mode. 12 Hour mode Indicates the system clock is in 12-hour mode. OR 24 hour mode Indicates the system clock is in 24-hour mode. 3. Press NEXT to toggle between the 12- and 24-hour modes. 4. Press SELECT to choose the hour mode currently displayed. am PM OR Appears if 12-hour mode is chosen. 5. Press NEXT to toggle between a.m. and p.m., then press SELECT to enter the time. hhmm= 24 MCS350 Series Operation

Set Day of the Week The display is prompting for time to be entered in the format hhmm. HH is the hour and MM the minutes. If 24-hour mode was selected, enter the time in 24-hour format. 6. Set the time. For example to set the system clock for 4:30 (a.m. or p.m., depending on what was selected), press 0, 4, 3, 0, then ENTER. hhmm=0430 The display shows the time just entered. 7. Press EXIT to return to the system menu. Set Day of the Week 1. Scroll through the menu using the NEXT key until the display shows SET DAY OF WEEK. SET day of week 2. Press SELECT to display the current day. Day (Sunday=1) 5 Indicates that the system clock is currently set to Thursday (day 5), where Sunday is day 1 and Saturday is day 7. 3. To set the day, press the corresponding number key, then ENTER. For example, to set the day to Friday, press 6 then ENTER. Day (Sunday=1) 6 The display shows the new day just entered. 4. Press EXIT to return to the system menu. MCS350 Series Operation 25

Select Time Schedule Select Time Schedule 1. Scroll through the menu using the NEXT key until display shows TIME SCHEDULE. Time schedule 2. Press SELECT to display the current time schedule. Schedule 1 The above example display indicates that the time events in schedule 1 are active. 3. Press NEXT to select another schedule or press a number key to enter the desired schedule number. There are a total of nine time schedules to choose from (0 through 8). Choosing schedule 0 (zero) deactivates all time events. 4. Press EXIT to return to the system menu once the desired schedule is displayed. Set Call-In Mode This function lets you choose between receiving call-ins at all ACCs (single queue mode), selected ACCs (multi-queue mode), or automatic timed transfer between the two modes. Set Call-In Mode This allows you to program the choice between receiving call-ins to all ACCs (single queue mode) or to selected ACCs. 1. Scroll through the menu using the NEXT key until the display shows CALL-IN MODE. Call-in mode 2. Press SELECT to display the current call-in mode (Selected ACCs, All ACCs or Auto Transfer). 3. Press NEXT to display the desired call-in mode. 4. When the desired call-in mode is displayed, press EXIT to return to the system menu. 26 MCS350 Series Operation

Set Access Code Set Access Code 1. Scroll through the menu using the NEXT key until the display shows SET ACCESS CODE. Set access code 2. Press SELECT to display the current access code. The example below indicates that the current access code is 123. Any alphanumeric code between 1 and 4 digits can be entered. Enter code 123 3. If the access code displayed is correct, press EXIT to return to the system menu. Press EXIT again to exit the system programming mode. To change the access code, enter the desired code using the ACC key pad. For example, pressing 1, 2, SHIFT, 0, ENTER sets the access code to 12J. The ACC display shows the new code just entered: Enter code 12j 4. Press EXIT to return to the system menu. Press EXIT again to exit the system programming mode. For additional programming information see System Programming in the latest revision of Dukane document number 310XXX, the MCS350/MCS350T Installation and Service Manual. MCS350 Series Operation 27

Notes 28 MCS350 Series Operation

Troubleshooting Section4 System Error Messages The MCS350 performs self-diagnostic tests for detection of various system errors. When a system error is detected, a SYSTEM ERROR XX message appears on all ACC displays, where XX is a code from 1 to 15. Such system errors can only be corrected by qualified personnel from an authorized Dukane Communication System distributor. If a system error message appears, take the following steps: 1. Note the system error code (XX) and the circumstances leading up to the first detection of the error message. 2. Reset the MCS350 and check to see if the message is displayed again. 3. Consult the table on the next page for possible action. If the displayed code is not listed in table, contact your local authorized Dukane Communication Systems distributor. 4. Be prepared to provide service personnel with all of the above information. Record all instances of such errors. continued MCS350 Series Operation 29

Data Communications Failure ERROR CODE PROBLEM ACTION 1 Configuration Error Intermittent connections inside CCU. Contact distributor. 2 Low System Power Check line cord from the CCU and make sure the system is plugged in properly. If there are no problems with neighboring equipment, contact distributor. 4 Program Corruption Enter system programming mode and complete the access code. If entry is successful, press EXIT and reset the system. Error is now removed, however, programming may have been altered. Reprogram any corrupt data by referring to the programming charts in the installation and service manual, then exit the programming mode and reset the system. If system programming mode entry is unsuccessful, access code has been corrupted. Contact distributor. 6 Low System Power and Program Corruption Low system power has caused program corruption. See error codes 2 and 4 for action. 8 CCU RAM Error Contact distributor. 16 UART Error Reset the System and recheck error code display. If the error code reappears, contact distributor. 32 RTC Error Reset the System and recheck the error code display. If the error code reappears, contact distributor. Table 1: Error Codes Data Communications Failure Should data communications with the CCU fail while operating in normal mode, a message is displayed on the ACC until communication is re-established. Check interconnection cables. If the error message is still displayed, contact distributor. RDU Communications Failure Should data communications between the CCU and the RDU350 fail, a message is displayed on the RDU350 until communication is re-established. Check interconnection cables. If the error message is still displayed, contact distributor. 30 MCS350 Series Operation

System Reset System Reset The system is reset by depressing the reset button located on the rear upper panel of the CCU in rack systems and on the right hand bottom side of the CCU in wall-mount systems. Press and release this button to reset the system. MCS350 Series Operation 31

Notes 32 MCS350 Series Operation

MCS350T Telephone Operation Section5 Calling a Room To call a room, dial the desired room number (2 to 4 alphanumeric characters) and wait for a connection tone. If the system is busy, a busy tone is heard. Hang-up and try calling again later. The # key acts as a shift key and can be used to dial room numbers containing letters (for example, pressing #, 2 dials B. The System only uses the letters A to J, corresponding to #, 1 to #, 0. Calling an ACC To call an ACC, dial the single digit ACC number and wait for ACC to answer the call. Answering a Call To answer an incoming call from a room station or an ACC, lift the handset and dial *, 8. The next call in the queue can be answered by hanging up and dialing again. Last Number Redial To redial the last room number, dial *, 7. Emergency Page Dial *, 6 to activate the emergency preannounce tone. When the preannounce tone is over, speak into the handset to make the emergency page announcement. Page audio is sent to all speaker stations and ACCs. MCS350 Series Operation 33

Civil Emergency Civil Emergency Dial *, 5 to sound the civil emergency tone at all speaker stations and ACCs. Time Tone Distribution Dial *, 4, followed by a digit between 1 and 8 corresponding to the event tone to be distributed. The tone will sound at all speaker stations. Custodial Call Dial *, 3 to sound the custodial call tone at all speaker stations. All Call Page Dial *, 2 to sound the page preannounce tone. When the preannounce tone is over, speak into the handset to make the page announcement. Page audio is sent to all speaker stations and ACCs. All Zone Page Dial *, 1 to sound the page preannounce tone. When the preannounce tone is over, speak into the handset to make the page announcement. Page audio is sent to all speaker stations in zones 1 through 8. Page audio is not sent to stations assigned to zone 0 (zero). Zone Page Dial *, 0, followed by a single digit between 1 and 8 corresponding to the number of the zone to be paged. The preannounce tone sounds in the selected zone. When the preannounce tone is over, speak into the handset to make the page announcement. Page audio is sent only to the selected zone. You can only page one zone at a time. 34 MCS350 Series Operation

DUKANE COMMUNICATION SYSTEMS A DIVISION OF EST, INC. 27545 Diehl Road, Warrenville, Illinois 60555 1999 2004. Printed in USA. All specifications subject to change without notice.