LISTENING Test The Listening Section of the test (items 1 30) is divided into 4 parts. Instructions and examples are provided at the beginning of each part. All conversations and questions will be heard only once. Listening Part 1: In this part of the listening (items 1 10), you will hear 10 questions or short statements. You will hear each question or statement only once. You must choose the correct answer from the 3 choices written in your test booklet and blacken the circle on your answer sheet. Now listen to an example: You hear: Woman: Where did you go this weekend? The correct answer is C. Now we will start Part One of the Listening Test. NUMBER 1. NUMBER 2. NUMBER 3. NUMBER 4. NUMBER 5. NUMBER 6. NUMBER 7. NUMBER 8. NUMBER 9. Who was on the phone? Have you paid the bill? Could you open the window, please? Could you pass me that book over there? Can I borrow your pen? Would you like a piece of cake? What time is it, now? Let s make some spaghetti. When did you speak to Tony? NUMBER 10. There s no more paper left. 22
LISTENING PART 2 In this part of the listening test (items 11 19), you will hear 9 short phone messages on an answering machine. After each message, you will hear a question. You must choose the correct answer to the question from the 3 answer choices written in your test booklet and blacken the circle on your answer sheet. You will hear each message only once. Here is an example: You hear: W: Hi Sue, this is the office calling. Could you please give us a call as soon as you get in? We re looking for the file on Video. Q: What would the office like Sue to do? The correct answer is C. Now, get ready to listen to the phone messages. NUMBER 11. W: Oh, yes, hi Mr Martins, this is Lisa from the library. I m returning your call from yesterday. The book Flowers in the Attic was returned earlier today so I ve reserved it for you. You can come by and collect it. We re closing now, so you ll have to come tomorrow. Bye. Q: What does the woman want Mr Martins to do? NUMBER 12. M: Hi Wendy. It s Mark. Listen, I m really sorry but would you mind if I didn t come skiing with you guys this weekend? I d love to have gone, if it weren t for my brother s school play on Saturday evening. Another time, maybe. See you. Q: Why is the man calling Wendy? NUMBER 13. W: Good morning. This is Alice from the dentists and I am calling for Mrs Price. Could you let her know that her appointment this Tuesday has been cancelled, as the dentist is ill? Ask her to give me a call on 643 57772 so that we can reschedule the appointment. Thanks very much. Goodbye. Q: Why must Mrs Price call the woman? NUMBER 14. M: Hello. I m Mr. Whittaker. I d like some information about the trips to Barcelona you advertise. I m interested in going at Easter and I d like to book the flights and hotel. Could you please call me at 465 8921 any time before midday and give me some information about prices? Thanks. Q: Who is the man phoning? NUMBER 15. W: Hi Lisa, It s Fay. I found the doctor s phone number that you were looking for. It s 3667777. But 23
I just found out that he s out of town and won t be back until next week. So give him a call in a week s time and remember he doesn t work on Tuesday s. Q: When should Lisa ring the dentist? NUMBER 16. Hi Mary, it s Bob calling. You re right the assignment is due on Monday the 10th. You ve to take it to his office between 9 and 5. If you ve any problems I ll be glad to help. Q: What should Mary do with the assignment on Monday? NUMBER 17. Good morning Mr. Smith. This is Oliver Brown from Towns Company. Our 11 o clock appointment will need to be postponed for a couple of hours. Because of bad weather conditions our flight will leave at 9 instead of 7. I ll call you as soon as I get into town. Q: Why did Mr. Brown call Mr. Smith? NUMBER 18. Hi Tony, it s George calling. We are all getting together to watch the football match at my place at 9 o clock. See you then. We ll go out for drinks and a bite to eat after the match. Q: What are they going to do at George s house? NUMBER 19. Sally, it s Jasmine here. I just heard it s your birthday and I wanted to wish you all the best. I m sorry you re not there, but I hope you re out celebrating with Carl. Have a great time and all the best for the coming year! Q: Why did Jasmine call Sally? LISTENING PART 3 In this part of the listening (items 20 25), you will hear a conversation in three parts. After each part, you will hear two comprehension questions, which are also written in your test booklet. You must choose the correct answer from the three choices, a, b or c in your test booklet and blacken the circle on your answer sheet. You will hear each part only once. You will hear a conversation between a passenger and an airport employee. Now listen to this example: You hear: M: Hello. Could you tell me where the information point is? I m afraid I ve missed my flight and I don t know what s happened to my luggage. W: Well, I can help you, Sir. Q: What does the man ask for? The correct answer is A. 24
Now get ready to listen to the conversation. M: Well, I just came off the flight from New York airport and we had a terrible delay. We took off on time, but there was a very loud noise from one of the doors and we had to land again. W: I expect one of the doors didn t shut properly. It sometimes happens. M: Anyway, even though the pilot did his best to get us here as fast as possible, I ve missed my next flight. It s to Rome. W: I see, Sir. Well, calm down and we ll see what we can do to help you. You said you came from New York? M: No, I come from Detroit oh, I see, yes, the flight was from New York, non-stop to London. NUMBER 20. NUMBER 21. The flight was delayed because of a problem with Where was the man s flight from? W: Ok, so I ll just look on our computer. Your flight number was DA 704, arriving at 11.05 at Gate 10, is that right? M: I think so. But we arrived over an hour late, at ten past twelve. That s why I missed my connecting flight at twelve o clock. I m going to Rome. Or at least I was. W: Don t worry, Sir. I m sure there s another flight today. Let me just have a look. Yes, there s a flight at 7.30 ah, but I m afraid that s fully booked. There s another one at 11.20, if you don t mind waiting. That has seats available. M: Couldn t you find something sooner? I have a meeting this evening. W: You could fly to Paris at 2.10 and take another plane from there. That would get you to Rome by 5.30. M: That s what I ll do then. NUMBER 22. NUMBER 23. What time did the man s plane arrive? Which plane will the man take? W: I m afraid the Rome flight is with a different airline, though, so you d probably have to pay more. M: Well, I hope my insurance company will pay for it. After all, it s not my fault I missed the plane. W: No, the airline will give you the money, since it s their fault. Would you like me to book you on the flight to Paris and then on to Rome? M: Yes, please. Oh, what about my luggage? It was supposed to go straight to Rome, I think. Will I need to pick it up in Paris? W: Actually, you should have picked it up here. You see, you enter the European Union here in London, so you have to go through customs and passport control here. Then you ll be able to take your flight within the European Union. M: Oh, ok. I ll do it now. Thank you so much for all your help. 25
NUMBER 24. NUMBER 25. Who will pay the extra money for the man s ticket? Where should the man collect his luggage? LISTENING PART 4 In this part of the listening (items 26 30), you will hear a short talk. You will hear the talk only once. You may take notes as you listen. After the talk, you will hear 5 questions which will also be written in your test booklet. You must choose the correct answer from the three choices in your test booklet, and blacken the circle on your answer sheet. You are going to hear someone giving a talk to a group of employees at a company. Now listen to this example: You hear: Good afternoon everyone. Thank you for coming. My name is Martin Booth and I m a cross-cultural trainer. That means I train people to understand others from different countries and cultures. Your company s asked me to come today and talk about telephone etiquette in other words, the correct behavior to use on the phone when talking to someone from another country. Example question Q: What is the man going to talk about? The correct answer to the question is B. Now let s continue with Listening Part 4. Firstly, let s start off with some of the basic principles of telephone etiquette. You should be as polite as possible, and try not to be too direct. In English this is usually done by using would. Just think about the difference between I want some more information and I would like some more information. You should also make sure that you understand the other speaker. Don t pretend to understand everything you hear over the telephone. Even native speakers ask each other to repeat information from time to time. This is really important if you re taking a message for someone else. You might want to use some of the expressions that English speakers use when they don t hear something properly, such as, Could you please repeat that? And don t be afraid to remind the person to slow down more than once. Another tip is Be efficient. Make sure that you have prepared the call and know what you want to say and how you want to say it before you dial. 26
Unfortunately, I have to say that a telephone conversation can easily give you the wrong idea about someone. It takes away the signals we use all the time, like facial expressions and body language. People who don t normally say a lot can sound unfriendly and most people are more controlled and even shy when they are speaking a foreign language. So you shouldn t get the wrong idea about the other person s enthusiasm from a telephone conversation. Another important thing to remember on the phone is that people in different countries trust what they can read more than what people tell them. So, for example, in Britain, if you want to learn to cook you buy a book. But, in Greece you ask a relative. People from some cultures don t usually take the spoken word seriously if they can t see it in writing. So it is a good idea after a business phone conversation to send a fax or email, especially if you want someone to do something. In fact, it is worthwhile making a covering phone call as well, just to make sure that the document has been read. And most importantly; remember to speak slowly and clearly. Listening to someone speaking in a second language over the telephone can be very difficult because you can t see the person you are trying to hear. However, it may be even more difficult for the person you are talking with to understand you. You should pay special attention to your weak areas, such as pronunciation, when you are on the phone. If you are nervous about using the phone in English, you may notice yourself speaking very quickly, so practise or write down what you are going to say and take a few deep breaths before you make a phone call. NUMBER 26. NUMBER 27. NUMBER 28. NUMBER 29. NUMBER 30. What s the first piece of advice the speaker gives? When should you ask someone to repeat what he or she said? When do some people seem shy on the phone? What should you do after a business phone call? What does the speaker say is the most important advice? END OF THE LISTENING TEST. 27
Answer Key 1 B 2 C 3 C 4 A 5 B 6 A 7 A 8 B 9 A 10 B 11 B 12 B 13 A 14 B 15 C 16 C 17 A 18 C 19 B 20 B 21 B 22 C 23 A 24 C 25 C 26 A 27 B 28 C 29 A 30 A 31 C 32 C 33 D 34 A 35 A 36 C 37 A 38 A 39 A 40 A 41 B 42 C 43 D 44 B 45 A 46 C 47 D 48 C 49 B 50 A 51 C 52 D 53 C 54 D 55 D 56 A 57 B 58 C 59 A 60 A 61 A 62 D 63 B 64 A 65 A 66 D 67 A 68 A 69 B 70 D 71 D 72 A 73 C 74 D 75 B 76 B 77 D 78 D 79 A 80 B 81 B 82 B 83 A 84 A 85 B 86 A 87 C 88 A 89 A 90 A 91 C 92 D 93 F 94 E 95 B 96 A 97 H 98 B 99 E 100 G 101 D 102 C 103 C 104 B 105 A 106 A 107 D 108 A 109 C 110 B 111 A 112 B 113 D 114 F 115 G 116 A 117 B 118 A 119 C 120 D