The world s smartest PVR. User guide 1

The world s smartest PVR. User guide 1

Get to know your TiVo. Welcome to the TiVo Experience The TiVo experience instantly gives you total control of the TV programming you love, and much more! With six tuners and 150 hours of HD recording capacity, you can say goodbye to recording conflicts! TiVo Central Main menu for all TiVo features & settings. Press the TiVo button on your TiVo remote control to get to the TiVo Central screen, the starting point for all of TiVo s amazing features. It s here where you can access your recorded programs, interactive guide, settings, Apps and more. Access the What to Watch Now menu on TiVo Central for instant shortcuts to the best live shows. Need help? Visit Vu-it.tv or refer to the remote layout on page 6. Guide Find out what s on TV now or later! Press the Guide button on your TiVo remote to find what s on right now, and what s coming up. Use the arrow keys to move around the guide. Press Forward and Back to move right or left one page at a time. Press Advanced to move 24 hours ahead and Replay to move 24 hours back. My Shows Find. watch. repeat. All of your recordings, downloaded and recommended (TiVo suggestions) appear in the My Shows list. Highlight any title in My Shows (even a show that s still recording) and press Play to view the shows from the beginning or to resume playing where you left off. The My Shows list includes categories that make it easy to find what you want to watch fast. Want to see all the kids shows you ve recorded? Select Kids. Or lists of TV shows or movies that don t include kids shows? Select TV Series or Movies. Hint: You can get to the My Shows list by pressing the TiVo button on your remote control twice. Live TV Return to live TV at any time. Press the Live TV button on your TiVo remote to watch live TV. Press Live TV again to switch tuners. While watching live TV, you can pause, rewind, and play the video in slow motion. 1

Search & OnePass TM Your ticket to limitless entertainment. Find anything fast! Your TiVo box searches program listings for titles, keywords or actor/director, names and gives you results all at the same time. Search from the TiVo Central screen, select Search, OnePass & Manage > Search. Enter a few letters of the show title or actor s name and the TiVo service searches across live TV, OnDemand, PVR recordings, Netflix and the Internet to find matches. You can search by show title, episode title, show description or persons name (actor, director, etc.). You can even search for a particular channel by its network name or call sign (eg: ABC or ESPN). To set up OnePass select a show you want to watch, select OnePass & other options > Create OnePass (press the Rec button if you re already watching). Shows can be selected from various places, including search results and from the guide. If you would like to change the options for your OnePass, click on Options. OnePass allows you to save all your current and future recordings as well as links to streaming content in a My Shows folder. In addition, OnePass organizes all your shows by starting with any season of your choosing. The discovery bar & TiVo suggestions TiVo is the only entertainment experience that understands what you like because only a PVR with the TiVo experience keeps track of your programming likes and dislikes and makes suggestions accordingly through the discovery bar and TiVo suggestions. TiVo Suggestions You can rate any show whether it s live, recorded, or listed in the program guide by pressing the Thumbs up or Thumbs down button on your remote. You can give a show up to three thumbs up (great!) or three thumbs down (terrible!). TiVo suggestions uses these ratings to select and record shows you might like. Don t worry, TiVo suggestions won t override your own recordings or steal valuable disk space. If you choose to auto record TiVo suggestions, you ll find a list of recorded TiVo suggestions in your My Shows list. TiVo suggestions are marked with a TiVo suggestion icon. The more shows you rate over time, the better TiVo suggestions will get at finding interesting shows for you. The Discovery Bar The discovery bar is the bar of thumbnail images across the top of TiVo Central and most other menu screens. The discovery bar helps you find new shows that are similar to shows you ve recorded. It doesn t contain only shows. You ll also find thumbnails for actors, collections of related shows, and more. Press the Up arrow to move up to the discovery bar then the Left and Right arrows to move around. Press Select on an image that interests you to open an information screen about that item. You can customize what appears in the discovery bar by going to Settings & Messages > User Preferences > Customize Discovery Bar. 2

Check out Vewd App store, where you ll find tons of Apps to explore and enjoy on your TiVo box. Popular Apps like AccuWeather, Facebook and more are available with Vewd. To access Vewd go to TiVo Central > Apps > Vewd. Music, photos & more WishList searches TiVo is all about pleasant discoveries. Finding the things you love is a snap with a WishList search. Have a subject, title, actor or director you re curious about? Just set up a WishList search and your TiVo box will search all your programming and automatically record any programs that match the criteria in the future. There s no limit to the number of WishList searches you can run! To set up a WishList search, go to TiVo Central > Search, One Pass & Manage > WishList searches > Create a new WishList Search. Parental controls Controlling access is easy. Restrict access to shows based on their ratings or simply restrict certain channels. From the TiVo Central screen, select Settings & Messages > Parental & Purchase Controls. Stream TV, music, videos and more on all your favorite Apps. Explore popular Apps on your TiVo by pressing the TiVo button on your remote and selecting Apps. The Plex App organizes your video, music and photo collections and streams them right to your TiVo box. Just complete the set-up process for the Plex App on all devices involved in the transfer before streaming content from your computer to your TiVo PVR. A basic version of the Plex App is free to use, while more advanced versions are available. Visit Plex.tv to find the version that fits your needs. To access Plex: Press the TiVo button Select Apps Select Plex Follow the on-screen instructions Watch TV shows and movies streamed directly to your TiVo with your Netflix subscription. There s no need to buy extra devices or hook up your laptop to your television - TiVo lets you easily access and watch Netflix right on your TV. OnDemand What you want, when you want. Access Live TV, OnDemand, web videos, and more. Just select Apps from TiVo Central for available video options. Get access to thousands of movies, TV, shows, documentaries, concerts and more, with Netflix & Vu-It! - right from your TiVo device. Two simple ways to access Netflix on your TiVo when you have a Netflix subscription: 1 Press the TiVo button on your remote from the TiVo Central screen, select Apps > Netflix. 2 From your remote simply click the Netflix button. 3

To access Netflix on your TiVo box, you must have an AccessInternet connection of at least 25 Mbps and a Netflix subscription. Not a Netflix subscriber? Get a FREE one month trial. Visit Netflix.com/signup Log in If you are a Netflix subscriber continue with the following steps: Select Member Sign In on the screen using your remote Sign in with your Netflix username and password How to watch When you have a Netflix subscription and search for shows on your TiVo box, your results will include shows available from Netflix. Or, you can search Netflix directly for any show. You can use the VU-IT! App on ios or Android to search for movies and TV shows, and if a movie or show is available on Netflix, the App will indicate its availability. TiVo on the go with Tablet & mobile devices. If you need assistance, please contact us at 1-866-363-2225 or email help@myaccess.coop Stream to devices The free VU-IT! App for your ios or Android devices is the ultimate entertainment App serving up control, discovery and a mobile place for viewing. Watch anywhere Watch Live TV and recordings in your home* Schedule and manage your recordings from anywhere Control your TV with the virtual remote control Stream live and recorded content at home Easily transfer PVR recordings to take with you on the go* ios & Android *Requires compatible TiVo hardware and an ios or Android device running current software. To stream live TV or recorded shows or to download shows, your mobile device must be connected to the same home network as your PVR. Some shows cannot be downloaded due to the copy protection assigned them by the program provider. Max of two concurrent streams on mobile devices. IOS streaming works with Wi-Fi only. Android streaming works with Wi-Fi and cellular. 1. Download or update the VU-IT! App on your favorite mobile device. Search VU-IT in the Apple App or Google Play store and download the App to your device. To login you will need the email address and password that you registered with on WatchTVEveryWhere.ca. 2. Launch the VU-IT! App on your mobile device. (Make sure your TiVo PVR is connected to your home network). You will first need to register for WatchTVEveryWhere in order to authenticate your service provider for use of the VU-IT! App. Visit WatchTVEverywhere.ca and select your provider (Access Communications) then Click on Register and fill out your information. You will need to know your account number and the last name on your statement. 3. Select Settings & Messages > Network Settings > Connect to TiVo service now. In two to ten minutes you will be connected. Browse TV listings and schedule shows on your home TiVo box from the find TV shows section or online Vu-It.tv at home or away. Access will then automatically authenticate your details with our system and register you for the service. This process may take up to 24 hours. You will receive your confirmation email with the activation link to log into WatchTVEveryWhere.ca. 4

Room 1 Room 1 Room 2 Room 3 Room 4 Room 5 Room 6 Room 2 Room 3 Get the whole home TiVo experience Whole home bundle. The Whole Home Bundle powered by TiVo extends the TiVo experience throughout your home - so you can easily stream, record, share and access your entire library of entertainment from any room in your home! Room 4 It starts with the main TV in your home. Then you can add two, three or more boxes powered by TiVo - for your bedroom, kitchen, den or basement - and the Whole Home Bundle is complete! It s the easiest way to stream content in real time from room to room and record programming the whole household will enjoy. Room 5 To learn more about setting up your whole home TiVo experience, visit Vu-it.tv Room 6 5

TiVo Remote. 1. TiVo Central The TiVo Button takes you to the home screen. Press it twice to get your My Shows list from any other screen. 2. If programmed, TV PWR turns your TV on or off. Go to Menu > Settings > Remote, Cable-card, & Devices > Remote Control Setup to program. 3. If programmed, use Input to select the input for your TV. 4. Back goes back to the previous screen. 5. Use the Arrow Buttons to navigate the TiVo menus and program guide. In live TV, press Up for the one-line guide, Down to see personalized predictions, Left for your favorite channels, and Right to see what s on other tuners. 6. Volume control. To program go to Settings > Remote, Cable card and Devices. 7. Search. 8. Replay repeats the last eight seconds of the show. Press and hold to jump to the beginning of a show. 9. Use the Thumbs up and Thumbs down buttons to rate shows collections or video providers for TiVo Suggestions. 10. The A, B, C buttons set options and sort and filter views, and to turn accessibility features on or off. Press and hold A for the screen reader, B for closed captioning, or C for video description. 11. Clear dismisses items appearing over live TV and deletes titles from My Shows and the To Do List. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 12. Live TV takes you to live TV and lets you cycle through tuners. 13. Info shows the info card while watching a show; press this button again to make it disappear. 14. Press Select to choose menu items or shows to record. 15. Use Exit to close certain Apps. 16. Use Channel up/down to change the channel or move quickly through lists and the guide. 17. Guide takes you to the on-screen program guide. Press it again to clear the guide. 18. Press Record to record the show you re watching, or to set up a recording for a show selected in the guide. 19. Control playback - while watching shows, use these buttons to control playback. Press up to three times for three speeds. Rewind, fast-forward pause or play. Slow plays a show in slow motion. 20. Advance moves forward in 30-second increments; press and hold to jump to the end of the show. Or, press to jump to the next tick mark when fast-forwarding or rewinding. Use to enter a dash when tuning to OTA sub-channels. 21. The OnDemand button initiates AccessOnDemand. 22. Press the NETFLIX button to launch the Netflix App. 23. Enter/Last returns to the last channel viewed. It also works like the Select button when in guide view. How to program a remote to control a TV/Stereo You can program your TiVo remote to only have to use one remote to control your TV or sound system. From TiVo Central, select Settings & Messages > Remote, CableCARD, & Devices > Remote Control Setup. 6

Quick tips. Create a custom channel lineup It s easy to minimize the number of channels in your program guide. Simply access your channel lineup and select channels. From the TiVo Central screen select Settings & Messages > Channels Settings. Hide the live video menu If you don t want to see the show you were watching in the live video window in TiVo Central, just press the Slow button to hide it. Want it to reappear? Just hit the Slow button again. Mini Guide Press Select while watching TV on the main gateway and the mini screen will pop up. How to get to My Shows in a jiffy? Double click the TiVo Central button to get to My Shows. Record a show Press the Record button on your remote to start a recording at any time. Record a series or multiple episodes with OnePass It s easy with the OnePass function. From the guide, select a show that you want to record select OnePass and Other options > Create OnePass. If you want to change the parameters of your OnePass, select Options. Quick delete Press the Clear button on the remote to delete a show or entire folder. Recover a deleted show Did someone accidentally delete your show? No problem. TiVo can recover it for you. Navigate to the bottom of your My Shows folder where you will see a Recently Deleted Recordings folder. Click on the folder, select the show you want and recover it. Train your TiVo Teach TiVo what shows you love and what you don t. Your TiVo will listen and learn - and make even better recommendations. Simply press the Thumbs Up or Thumbs Down buttons up to 3 times to say how much you really love or dislike a show. Turn TiVo suggestions on or off TiVo suggestions will automatically record programs that it thinks you will like. To turn Tivo suggestions on or off: From the TiVo Central select Settings & Messages > User Preferences > TiVo Suggestions. Highlight Yes to record TiVo Suggestions, or No to turn them off, and then press Select. Faster fast forward Press the Fast-forward button and you ll begin scrolling through a show. Want to go faster? Press Fast-forward again. Really want to move through a show? Press the Fast-forward button a third time. Press the Rewind button in a similar fashion to access three speeds of rewinding. 7

Skip to tick Press Fast-forward button then Advance button. Skip the ads or catch that replay Press the Advance button to instantly jump forward 30 seconds and bypass ads. Press and hold the Advance button and you catch up to live TV. Miss that great sports play or punch line of a funny joke? Press the Replay button to jump back 8 seconds. Use your tuner swap to the max Watch two shows live without skipping a beat. Say you re on one tuner in real-time, selecting Live TV allows you to switch to another tuner where you re free to rewind and fast-forward another show. You can switch back to the other tuner and rewind to catch up on what you missed. It s a sports fan favourite. Quick Mode Lets you watch a show 30% faster, while letting you hear what everyone is saying. Quick Mode is available while you re watching a recorded show, or if you re behind live TV (for instance, if you have rewound a show that s airing live). Here s how to use it: A. While watching a recorded show, press the Play button on your remote to bring up the status bar. B. Press Select to start Quick Mode. C. When you re finished watching in Quick Mode, press Select again to resume watching at normal speed. Get where you want to go quickly! From the TiVo Central screen press the following number buttons for these shortcuts: 1 OnePass Manager 2 To Do List 3 WishList Search screen 4 Search 5 Browse TV & Movies 6 History How to access your TiVo on the go? A. Download the VU-IT! App through your App store. B. Launch the Vu-it! App C. Login to your account using your WatchTVEveryWhere email address and password. Forgot to set up a recording at home? A. Login to the VU-IT! App B. Press Guide and find your show C. Press Get Show D. Record this Show Find your lost remote Finally - an easy way to locate that pesky missing remote! Simply press the Remote Finder button on the back of your TiVo receiver and your missing remote will sing a tune. Video On Demand & Pay Per View orders PPV and VOD orders cannot be cancelled through the set top box once ordered. You will have to phone customer care at 1-866-363-2225 to cancel the order. 8

Glossary of on-screen icons My Shows Streaming video available to watch now. Streaming video that is currently unavailable. Recording will be kept until space is needed. Recording may be deleted in less than three days to make room for other recordings you have requested, but only if space is needed. Recording may be deleted in less than one day to make room for other recordings you have requested, but only if space is needed. Recording will be deleted in less than three days, due to copyright restrictions. Recording will be deleted in less than one day, due to copyright restrictions. Currently being recorded. Currently downloading or streaming from another TiVo box. Plain folder contains more than one episode of the same series. IMPORTANT: Write down your TiVo Wi-Fi network information Write your TiVo Service Wi-Fi network information here so that you have it handy in the future. The default network information can be found on the back panel of the Wi-Fi Modem provided by Access. WiFi Network Name: WiFi Network Password: My Account Name: My Account Password: Email: WatchTVEverywhere Email: WatchTVEverywhere Password: Folder with red or blue circle contains a show that is currently recording (red) or downloading /transferring (blue). Folder with white star contains one or more shows recorded by a WishList search. TiVo Suggestion. TiVo Suggestions are recorded only if space is available, and are the first to be deleted when space is needed. To Do List & upcoming episodes (These icons appear beside shows scheduled to be recorded or downloaded.) Show will be recorded or downloaded as an individual recording (not part of a OnePass or WishList search). Show will be recorded or downloaded as part of a OnePass. Show will be recorded as part of a WishList search. 9

Need more assistance? Find your answers here Visit Vu-it.tv/support to view help videos. Help screens are available from Tivo Central > Settings & Messages > Help. Visit us online at myaccess.ca/support. For technical assistance, call 1-866-363-2225 or email help@myaccess.coop 10

INTERNET TV PHONE SECURITY RT003_TiVoUserGuide_25.007004 04/18/18 myaccess.ca 1-866-363-2225 11