Digital Television IMPORTANT USER INFORMATION Get the most out of your Television Service. T E L E P H O N E T E L E V I S I O N I N T E R N E T W I R E L E S S S E C U R I T Y
TABLE OF CONTENTS SECTION 1: Amino Set Top Box... 5 SECTION 2: Cisco/Scientific Atlanta Set Top Box...15 SECTION 3: High Definition Television...57
Welcome to Hargray Digital Television Now you can change THe way you watch TV for THe better! This guide will help you to get the most out of your viewing experience with Hargray. Ever wondered how to use Movies-on-Demand or what all the buttons on your remote actually control? Here, you ll find answers to those questions and more. Just find the section with your specific Set Top Box to pinpoint the information you need. And if you have any additional questions, our friendly, local representatives at Hargray are available to assist you. Simply call us at 1.877.HARGRAY or chat online at hargray.com. Hargray Digital television User guide 1
FiNDiNg Your SeT Top box In this guide, you ll find information on 3 different types of Set Top Boxes. Depending on the services you ve selected, you may have more than one type of Set Top Box in your home. Your Set Top Box brings a rich, new set of services directly to you through your TV and in-home IP network. The Set Top Box uses your existing in-home coaxial cable wiring and connects to most entertainment devices. This guide will help to familiarize you with your Set Top Box and provide instructions on how to access your programming services. THe SeT Top boxes covered in THiS guide are: amino scientific atlanta PowereD by cisco cisco 2 Hargray Digital television User guide
available SerViceS Available services may include some or all of the following features depending on your area and the package you selected: Enjoy the newest releases, blockbuster hits and classic films and much more right from the convenience of your home with Movies-on-Demand. Movies-on-Demand allows you to order films and other special programming directly through your TV. With HD, you get crystal clear pictures and sound when compared to standard definition. You won t want to watch television any other way once you ve experienced HD. Search for your favorite shows, pause and rewind live TV, and record up to 2 channels at once so that you can watch programming when it s convenient for you! Accessing a wide range of entertainment options is simple. In this guide, you ll learn the features of your system, as well as how to utilize the preprogrammed buttons on your remote to access the on-screen menu, plus system features such as the Interactive Channel Guide, the Movies-on-Demand menu, Parental Controls and your configuration preferences. At Hargray, it s our mission to envision and deliver customer delight, and we re thrilled that you ve selected us to provide you with superior television service. Thank you and enjoy your Hargray Digital Television service! Hargray Digital television User guide 3
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SECTION 1: AMINO SET TOP BOX Remote Control Index... 5 Parental Controls...7 Autotune/Reminders...8 Caller ID...9 Favorites...11 Recording & Viewing Programs...12 Troubleshooting...13
Your remote controls the Set Top Box, your TV set and, optionally, two auxiliary devices like a DVD player or VCR. Press CBL, TV or TV/VCR to select the device you wish to operate. TurN TV on/off TV PoWer to turn TV On/Off CBL, then change channel Enter channels or other numeric information at menu prompts Silences TV volume Note: Press VoL+ to cancel MUTE. Adjusts volume on TV Changes channel LaST Press once to recall the last channel Note: If pressing the channel button causes your picture to be snowy, use the number keys to enter the channel 04, then press CBL and begin to change channels. info Provides information about selected program guide Displays detailed program listings exit Returns to program or previous menu NaVigaTioN Move on-screen highlights up, down, left & right arrow. Use SeLeCT button to confirm selection features Note: Must slide panel back to find below buttons. These buttons allow you to jump directly to main features. DTV Digital TV returns to normal viewing at any time Movies-on-Demand Commercial-free music Note: Other buttons are not available. Hargray Digital television User guide amino 5
TurN TV on/off Press TV or CBl once* Note: TV must be on Channel 4. *If your screen displays: PWR Press and then to activate. Then press CBl. Displays system menu to access features info Provides information about selected program guide Displays detailed program listings exit Returns to program or menu NaVigaTioN Move on-screen highlights up, down, left & right with arrows. Use button to confirm selection Adjusts volume on TV Changes channel last Press once to recall the last channel Silences TV volume Note: Press VOL + to cancel MUTE. Note: If pressing the channel button causes your picture to be snowy, use the number keys to enter the channel 04, then press CBL and begin to change channels. Enter channels or other numeric information at menu prompts features VoD Movies-on-Demand 6 Hargray Digital television User guide amino
PareNTal CoNTrolS Use Parental Controls to set maximum viewable ratings for movies and TV programs, as well as prevent unrated TV shows from displaying. A valid PIN is required to alter Parental Controls. TV Parental Guidelines and MPAA ratings are used for movies. These ratings give parents more information about content and age-appropriate TV shows. SeTTiNg PareNTal CoNTrolS 1. Press on the remote. 2. Select account info/settings and then PareNTal CoNTrolS. The Enter PIN dialog box appears. 3. Enter your PiN. 4. Select a new maximum rating for each service: Movies or TV. Or change your options for Enabling Parental Controls, Lock Unrated Shows and Show Titles. Enter preferences using the remote keys and SeleCT. 5. Press exit. When attempting to access a movie exceeding a Parental Control rating, an override screen appears. If authorized, enter your PIN to temporarily override the rating controls. If you want to change your PIN, press MENU then select Setting and PIN options. Light Blue Dark Gray Red Green Royal Blue Purple Normal Programming Unsubscribed Sports News Children s Programming Movies Press or STB then guide. Hargray Digital television User guide amino 7
When watching Digital Television, an autotune reminder automatically changes the viewed channel for you. The autotune/reminder can only be set for a program listed within the next seven days. 1. Press DTV on the remote and then press GUIDE. The date is located in the upper left corner of the screen. 2. Press << or >> to choose the date for the future program you would like to watch. 3. Use the navigational arrow keys to scroll through the list of channels and SELECT a future program. The Autotune/ Reminder dialogue box appears. 4. Select, then for the Autotune when program starts option select YES. 5. For the time before the program starts option, use the navigational arrows to highlight the (+) or (-), then use SELECT to increment or decrement the number of minutes that the Confirm Reminder dialogue box will appear on screen before the chosen program starts. 6. Select SAVE and EXIT to return the DTV Guide. When a future program is chosen for autotune/reminder, a clock symbol appears in the chosen program box on the Guide. A Confirm Reminder dialogue box appears on the current viewed channel at the advanced time you choose when setting the Autotune/Reminder. Select to ignore and disregard the autotune/reminder settings if you would like to continue viewing your current program instead. 8 Hargray Digital television User guide amino
CALLER ID ENABLING OR DISABLING CALLER ID 1. Press on the remote, select Account Info/Settings and then select Caller ID Settings. The Caller ID Settings screen appears, with options to enable and display information. 2. Turn options on or off, as desired, by highlighting the desired field and pressing the button to activate. 3. Once all settings are as desired, use the arrow keys on the remote to highlight EXIT and then press and the new settings are saved. 1. Press on the remote and select CALLER ID, then select CALLER ID LIST. The Custom Caller ID List screen appears. All existing records appear in the order in which they were entered starting with the last entry entered. 2. Arrow down to ADD and press SELECT. The Enter Name dialog box (with on-screen keyboard) appears, prompting you to enter up to 25 characters. Arrow to the first character and press SELECT. Enter remaining characters. 3. Select DONE. The name is saved. The Enter Number dialog box (with on-screen keyboard) appears prompting you to enter a 10-digit phone number. 4. Arrow to the first number and press SELECT. Enter the remaining numbers. To change a number, select CANCEL. 5. Select DONE. 6. Select EXIT and the new settings are saved. Hargray Digital television User guide amino 9
CaLLer id reviewing CaLL HiSTorY 1. Press on the remote and then select CaLLer id, and then CaLLer id HiSTorY or press PHoNe on the remote and select CaLLer id HiSTorY. The Caller ID History screen appears showing the most recent calls in reverse chronological order. The number of calls is determined by your service provider. 2. Scroll through the list and review calls. 3. Press exit and return to the main menu. 1. Press on the remote and then select CaLLer id, and then CaLLer id HiSTorY or press PHoNe on the remote and select CaLLer id HiSTorY. The Caller ID History screen appears showing the most recent calls in reverse chronological order. The number of calls is determined by your service provider. 2. Select add next to the name/number in Call History you would like to save. This number will automatically be added to the Caller ID List. Continue to each number that you would like to save. 3. Press exit and return to the main menu. DeLeTiNg CaLLer id HiSTorY 1. Press on the remote and then select CaLLer id, and then CaLLer id HiSTorY or press PHoNe on the remote and select CaLLer id HiSTorY. The Caller ID History screen appears showing the most recent calls in reverse chronological order. The number of calls is determined by your service provider. 2. arrow right to the Delete column next to the item you wish to remove from Caller ID History. 3. Press The Call History screen is updated and the call numbers and name are removed. 4. Continue steps 2 and 3 for each call you would like to delete. 5. Press exit and return to the main menu. 10 Hargray Digital television User guide amino
FaVoriTeS With access to hundreds of channels, you can create, edit and delete lists of your most frequently watched channels. Use the default favorites lists (All or Subscribed) or create your own for members of the family. adding FaVoriTeS 1. Press on the remote, then select account info/ SeTTiNgS and then select FaVoriTeS. 2. Select NeW. The Enter Name dialog box (with on-screen keyboard) appears, prompting your to enter from 1 to 9 characters. Arrow to the first character and press SeLeCT. Enter remaining characters. To change a character, select CaNCeL. 3. Select DoNe. The new Favorites name appears at the top of the screen. 4. Scroll through the list of channels and select each channel that you would like included on this Favorites listing. 5. Select SaVe and exit. 1. Press on the remote, then select account info/ SeTTiNgS and then select FaVoriTeS. 2. Press << or >> to choose the Favorites list you want to edit. 3. Select The Rename dialog box appears (with onscreen keyboard), prompting you to enter from 1 to 9 characters. Arrow to the first character and press SELECT. Enter remaining characters. To change a character, select CANCEL. 4. Select DoNe. 5. Select SaVe and exit. DeLeTiNg FaVoriTeS 1. Press on the remote, then select account info/settings and then select FaVoriTeS. 2. Press << or >> to choose the Favorites list you want to delete. 3. Select DeLeTe. The Confirm dialog box appears. 4. Select YeS. The Favorites screen is updated and that particular Favorites List is deleted. 5. Select SaVe and exit. Hargray Digital television User guide amino 11
Use the remote programmed to control your TV and VCR/DVD player. (In our example we will use the Channel 10 remote for recording) 1. Make sure your TV and VCR/DVD are powered on. 2. Press the TV button on the remote, then turn to channel 3 or 4 as required by your VCR/DVD. 3. Press the TV/VCR button on your remote and turn to the stream (10, 12 or 23) you want to record. Note: In our example we will use 10. 4. To change the program you are tuned to, press the STB button one time then tune to the program you want to record. Note: To return to normal DTV viewing, remember to change your TV to channel 10, 12 or 23. If the picture is slightly unclear, turn off your VCR or locate your VCR remote and press the TV or VCR button. 5. Press the TV/VCR button on the remote and then press the RECORD button. Note: When recording is finished, simply follow the steps on playing a recorded program in the previous section. 12 Hargray Digital television User guide amino
TROUBLESHOOTING Many issues with Set Top Box operation can be resolved by power cycling the box. Disconnect the power cord from the back of the Set Top Box, wait a few seconds and then reconnect the power. The box will take several minutes to complete its reset operation. Power Connection STANDBY/ON INDICATOR AT THE FRONT PANEL IS NOT LIT The power SUppLY To The BoX IS probably NoT working 1. Confirm that the AC/DC adapter is connected properly to the DC INPUT connector. 2. Confirm that there is power from the power source. 3. Make sure you have pressed the Standby button at the top of the box and that the Standby/On light is green. STANDBY INDICATOR TURNS GREEN; NO PICTURE ON THE TV 1. Confirm that the video output connector of the Set Top Box is properly connected to the input connector of the primary TV. 2. Confirm that there is power from the power source. Hargray Digital television User guide amino 13
SECTION 2: CISCO/SCIENTIFIC ATLANTA SET TOP BOX Remote Control Index... 15 Setting Up Your Set Top Box...17 Channel Selection & Other Basics...19 The Interactive Channel Guide...22 Your PIN Settings...24 Parental Controls...26 The Interactive Music Guide...29 Setting Your Favorites...30 Movies-on-Demand...32 Pay-Per-View...33 Autotune/Reminders...34 Digital Video Recorder (DVR)...35 Set Top Box Index...40 Connecting Your Set Top Box...43 Troubleshooting...55
Your remote controls the Set Top Box, your TV set and, optionally, two auxiliary devices like a DVD player or VCR. Press STB, TV, DVD or AUX to select the device you wish to operate. Each mode key is associated with different types of devices. You can use each mode key to control of its associated devices: STB TV POWER DVD AUX T12121 Mode Key STB TV* DVD* AUX* Associated Devices IP gateway Set Top Box TVs (including HDTVs) DVD players VCRs, receivers, tuners and Home Theater in a Box (HTIB) *T ff Reassign Mode Keys STB TV POWER DVD AUX DEVICE CONTROL RECORD STOP REW BACK PAUSE FF SKIP PLAY TV/VIDEO POWER STB TV Turns devices on or off Enables Set Top Box mode functions Enables TV mode functions PHONE DVR RECORDINGS MENU MENU VOD ON DEMAND LIVEITV DVD AUX Enables DVD mode functions Enables AUX mode functions EXIT INFO INTERACT SEARCH MULTISCREEN DVR, VOD, DVD, VCR CONTROL Notes:. A VOL GUIDE GUIDE MUTE JUMP MUTE JUMP CH PG RECORD STOP Records the selected program Stops DVD, VCR, VOD, or recorded content 1 2 ABC 4 5 GHI JKL 7 8 3 DEF 6 MNO 9 PAUSE PLAY Pauses DVD, VCR, VOD, or recorded content Plays DVD, VCR, VOD, or recorded content PQRS TUV 0 WXYZ # TV/VIDEO Scrolls through available TV or video input sources CLEAR SPACE ENTER REW FF Moves back or forward through recorded or On-Demand content REPLAY SKIP Skips back or forward through recorded or On-Demand content Hargray Digital television User guide CisCo/sCientiFiC atlanta 15
- "É- / Ê / / Ê, "/ Ê " /," POWER TV STB DVD VIEWING & BROWSING CONTROL Accesses the phone menu FF REW CORD RE AUX /VIDEO TV PAUSE STOP PLAY Phone Accesses the Interactive Program Guide (IPG) MENU LIVEITV Views live TV SKIP B ACK Moves through selections MENU PHONE MENU RE DVR LIVEITV GS RD C O IN Selects and deselects screen items VOD ON DEMAND Clears all menu screens and returns to broadcast TV EXIT Accesses the search menu SEARCH Displays text information about the selected programs INFO EXIT INFO INTERACT SEARCH MULTISCREEN CH PG GUIDE 1 MUTE JUMP MUTE JUMP CH PG 2 3 ABC DEF 4 5 6 GHI JKL MNO 7 8 9 PQRS TUV WXYZ 0 # SPACE ENTER CLEAR Jumps to next section or switches to last channel Selects the next channel, up or down, when watching TV. Moves up or down one page in the program guide and in some menu screens JUMP GUIDE VOL Displays or closes the program guide GUIDE SOUND CONTROL Note: These keys are assigned to the TV when the TV mode key is programmed with a valid code. Adjusts volume VOL Mutes sound (May not operate on some TVs) MUTE NUMERIC KEYS 1 2 ABC 3 DEF 4 5 6 GHI JKL MNO 7 PQRS 8 9 TUV WXYZ 0 SPACE Enter channel numbers, text and remote codes. Also use to enter your parental control PIN Clears text and numbers in text fields CLEAR # Enters and saves (stores) an entry ENTER 16 Ha r g r ay D i g i ta l t e l e v i s i o n U s e r g U i D e C i sco / scientific atlanta
SETTING UP YOUR SET TOP BOX Your Hargray Technician programmed your new remote to power up your TV set and your Set Top Box. Just follow these simple steps: 1. Press the TV button on your remote. STB TV POWER DVD AUX FF REW 2. Press the POWER button on your remote to turn on your TV set. STB TV POWER DVD AUX FF REW 3. Press the STB button on your remote. STB TV POWER DVD AUX FF REW 4. Press the POWER button on your remote to turn on your Set Top Box. STB TV REW POWER DVD AUX FF 5. Sit back, relax and begin watching your favorite programs! H a r g r ay D i gital t elevision User gui D e CisCo / scientific atlanta 17
SETTING UP YOUR SET TOP BOX If TV screen displays the message Press to Activate : 1. Press the STB button on your remote. STB TV POWER DVD AUX FF REW 2. Press the POWER button. You may also press the POWER button on your Set Top Box. STB TV REW 18 POWER DVD AUX FF Ha r g r ay D i g i ta l t e l e v i s i o n U s e r g U i D e C i sco / scientific atlanta
Ê- / " ÊEÊ"/,Ê - - CHANGING THE CHANNEL To change the channel, you may either: a. Enter the channel number (e.g. 04 or 141) and press ENTER using the numeric keypad on the remote. 1 2 3 ABC DEF 4 5 6 GHI JKL MNO 7 8 9 PQRS TUV WXYZ 0 # CLEAR SPACE ENTER b. Press ³É Ê SEARCH MULTISCREEN GUIDE VOL GUIDE MUTE JUMP MUTE JUMP CH PG c. Press GUIDE and use the navigation arrows and " button to select programming from the Interactive Channel Guide. SEARCH MULTISCREEN GUIDE VOL GUIDE MUTE JUMP MUTE JUMP CH PG H a r g r ay D i gital t elevision User gui D e CisCo / scientific atlanta 19
Ê- / " ÊEÊ"/,Ê - - d. Use the up/down navigational arrows and " to browse listings. MENU RE DVR LIVEITV GS RD C O IN EXIT INFO INTERACT e. PressÊ 1 * to return to previous channel. SEARCH MULTISCREEN GUIDE GUIDE VOL MUTE JUMP MUTE JUMP CH PG Program information (channel, network, title, duration, airtime and description) appears briefly as channels change. This information appears depending on system settings. ÊÊ ÊÊ 6 / Ê7 / Ê/ Ê, "/ Ê " /," Ê Use the arrow keys on the remote to navigate the interactive viewing guide. While navigating on-screen (guide options, buttons, icons and links), a highlight appears around selected items. 6 / Ê7 / Ê/ Ê, "/ 1. Use the remote arrow keys to move the on-screen highlight. The selected option is highlighted. RE DVR MENU GS RD C O IN EXIT LIVEITV INFO INTERACT 20 Ha r g r ay D i g i ta l t e l e v i s i o n U s e r g U i D e C i sco / scientific atlanta
Ê- / " ÊEÊ"/,Ê - - 2. Press " on the remote. An action occurs and the screen changes. RE DVR MENU GS RD C O IN EXIT LIVEITV INFO INTERACT " -, Ê 1Ê The Menu displays a list of main features (DTV, Movies, Music, etc.) available on the system, contains options for controlling how and if the system displays certain information (Parental Controls, Favorites, System Settings, Change PIN), and provides an account history. 1. Press 1 on the remote. MENU PHONE RE DVR MENU GS RD C O IN VOD ON DEMAND LIVEITV 2. Use the navigational arrow keys and " to choose a Menu option. The system jumps to the selected feature. DVR MENU GS RD C O IN RE ÊÊ EXIT LIVEITV INFO INTERACT FeaTure buttons Feature buttons (DTV, Movies, etc.) jump directly to a particular service. H a r g r ay D i gital t elevision User gui D e CisCo / scientific atlanta 21
THE interactive CHANNEl guide The Interactive Channel Guide provides the most up-to-date program information in an easy-to-use and intuitive format. You can find out what s playing and select a program to watch directly through your TV by utilizing the Interactive Channel Guide. Use visual cues on the Guide to view, browse and search program listings. Color CoDiNg The Interactive Channel Guide contains a color-coded system to differentiate at first glance the type of programs available. Colors include: " ",Ê " Ê ",Ê*,", Ê 1 Light Blue Dark Gray Red Green Normal Programming Unsubscribed Sports News Royal Blue Purple Here s a preview of the Interactive Channel Guide: 22 Ha r g r ay D i g i ta l t e l e v i s i o n U s e r g U i D e C i sco / scientific atlanta Children s Programming Movies
THE interactive CHANNEl guide It s easy to find out what programs are playing without the hassle of newspapers or magazines. Just follow these simple instructions: 1. Press the guide button on your remote. Pressing guide on the remote accesses detailed information for the selected entertainment feature (TV, Music, etc). The last channel viewed appears on a smaller screen (screen-in-screen) while navigating through the Guide. INTERACT SEARCH MULTISCREEN GUIDE GUIDE VOL MUTE JUMP MUTE JUMP 1 CH PG 2 3 2. You can move up or down through the channels or forward in time by using the navigational arrow keys to browse through programming. The guide advances in 30-minute increments, displaying future programming. A highlight appears around a selected channel. Use fast forward or rewind Ê ÀÊ to display program listings for the next day. Use ³É Ê to preview channels in the upper right corner from the Interactive Channel Guide. STB TV POWER DVD FF REW CORD RE AUX /VIDEO TV STOP PAUSE PLAY 3. Select a program to watch by pressing the " button on your remote. You may also press " to change to the channel or press info to display program information. Press info again to clear information and return to the Guide. Please note that you can only view programming that is playing in real-time. You cannot skip forward to future programs and begin viewing them prior to their air date. If you have DVR capability, you can select future programs for the purpose of recording (see DVR instructions for more details). EXIT INFO INTERACT SEARCH MULTISCREEN GUIDE H a r g r ay D i gital t elevision User gui D e CisCo / scientific atlanta 23
Your PiN SeTTiNgS Your PIN numbers and Account Settings are integral in customizing your viewing experience and purchasing content from Pay-Per-View or Movies-on-Demand. Your PiN There are 2 PIN settings in your Set Top Box. One PIN controls purchases for things like Pay-Per-View and Movies-on-Demand. The other controls access to modify Parental Controls. Both PIN numbers are set to a default PIN. Your default PiN is 0000. The Settings PIN allows you to set Parental Controls, PIN options and view your account history. The Purchase PIN allows you to purchase Pay-Per-View programs, Movies-on-Demand and any other items purchased per use. To change the Settings PIN: 1. Press on the remote. 2. Select Account Info/Settings. You ll need to enter your current Settings PIN before proceeding. Your default PiN is 0000. 3. Select PIN Options. 4. Enter numbers using the remote to change the Settings PIN. 5. Press to complete the PIN modification and return to the Menu. To change THe PurcHaSe PiN: 1. Press on the remote. 2. Select Account Info/Settings. Enter the Settings PIN, and then PIN Options. 3. Enter numbers using the remote to change the Purchase PIN. 4. Press to complete the PIN modification and return to the Menu. 24 Hargray Digital television User guide CisCo/sCientiFiC atlanta
Your PiN SeTTiNgS To DiSable/ enable THe SeTTiNgS PiN NOTE: If you elect to disable the Settings PIN you will no longer be prompted for your PIN while accessing System Settings or making a purchase in the system. By default, your System PIN is enabled. 1. Press on the remote. 2. Select Account Info/Settings. Enter the Settings PIN and then PIN Options.. 3. Select to Disable the Settings PIN; SelecT Yes or No 4. Press to complete the PIN modification and return to the Menu. To DiSable/ enable THe PurcHaSe PiN NOTE: If you elect to disable the Purchase PIN you will no longer be prompted for your PIN when making a purchase in the system. By default, your Purchase PIN is enabled. 1. Press on the remote. 2. Select Account Info/Settings. Enter the Settings PIN, and then PIN Options. 3. Select Disable the Purchase PIN and select Yes or No. 4. Press to complete the PIN modification and return to the Menu. Hargray Digital television User guide CisCo/sCientiFiC atlanta 25
PareNTal CoNTrolS Use Parental Controls to set maximum viewable ratings for movies and TV programs. You can also prevent unrated TV shows from displaying. A valid PIN is required to alter Parental Controls. TV Parental Guidelines and MPAA ratings are used for movies. These ratings give parents more information about content and age appropriate TV shows. UNDerSTaNDiNg ratings Parental Control ratings provide information as to programming content and are used in determining what programming is accessible once Parental Controls are set. The Hargray system blocks restricted programs from being viewed and/or displayed in the Interactive Channel Guide, according to preset parental control settings that you set in place. Parental Guidelines for television programs contain 2 parts: An age-based rating indicating the age group for which a particular program is designed, and a content-based rating indicating program material. V S l D FV Violence Sexual Conditions Coarse or Crude Indecent Language Suggestive Dialog Fantasy Violence All Children Directed to Older Children General Audience Parental Guidance Suggested Parents Strongly Cautioned Mature Audience Only 26 Hargray Digital television User guide CisCo/sCientiFiC atlanta
PareNTal CoNTrolS g Pg r Nr General Audience, all ages admitted Parental Guidance suggested, some material may not be suitable for children Parents strongly cautioned, some material may be inappropriate for children under 13 Restricted under 17, requires accompanying parent or adult guardian No one 17 and under admitted Not Rated; Rating not available SeTTiNg PareNTal CoNTrolS 1. Press on the remote. 2. Select account info/settings from the on-screen options. The Enter PIN dialog box appears. Enter your PIN. Please note that the default PIN is set at 0000. 3. Select PareNTal CoNTrol and then SeTTiNgS. 4. Select options for the following: enable Parental Controls - Select Yes or No to activate Parental Control features throughout the system. - Control viewing of programs below the selected MPAA ratings level (PG 13, NC-17, etc.). Television rating - Control viewing of programs below the selected VCHIP rating level (TV-14, TV-Y7, etc.). lock Shows Unrated - Select Yes or No to restrict viewing of shows that are not assigned a rating. Show Titles - Select Yes or No to display titles under parental control levels. 5. Enter preferences using the remote keys and press SeleCT. 6. Press When attempting to access a movie exceeding the established Parental Control rating, an override screen appears. If authorized, enter your PIN to temporarily override the rating controls. If you want to change your PIN, press then select SeTTiNg and PIN options. Hargray Digital television User guide CisCo/sCientiFiC atlanta 27
PaReNTal controls 1. Press on the remote. 2. Select account info/settings. The Enter PIN dialog box will appear. Enter your PIN. 3. Select PaReNTal controls. 4. The Parental Controls screen appears. Scroll down to Hide Channels and press on your remote. 5. To hide the channels you want, click on the desired channels and press to change the channel setting to off. 6. Select SaVe. 7. Select exit. 28 Hargray Digital television User guide CisCo/sCientiFiC atlanta
The Music feature provides a virtual stereo with a wide variety of music categories. The Interactive Music Guide provides an on-screen list of available music channels by group. It also highlights and plays the most recently accessed music channel. Hargray Digital Television displays basic program information for an individual audio selection as channels are changed. The system also displays title, track and artist information. 1. Press on the remote. 2. Select from the Menu or press the button on your remote. The last audio channel listened to begins playing. Channel information displays. 3. Press guide to list available music channels. 4. Use the navigation arrow keys and the SelecT button to browse music channels and select your preference. changing audio channels You have several options. You may either: buttons to change channels in the same way you would navigate through your Television channel line-up. enter to type in the number listing associated with the desired audio channel. last to return to the previous audio channel. Hargray Digital television User guide CisCo/sCientiFiC atlanta 29
SeTTiNg your favorites With access to hundreds of channels, you can create, edit and delete lists of your most frequently watched channels. Use the default favorites lists (All or Subscribed) or create your own for members of the family. creating a list of favorite channels 1. Press on the remote. 2. Select account info/settings. You may need to enter your Settings PIN if prompted. Your default Settings PIN is 0000. 3. Select favorites. 4. Select New Favorite. The on-screen keyboard displays. 5. Use the navigational arrow keys to navigate letters and numbers to insert the name of your new Favorite List. 6. Select 7. Select the channels to be included in your new Favorite List. 8. Select NOTE: You can create up to 5 lists of Favorite channels. Favorite lists are limited to 100 channels. If your Favorite list reaches this limit and you try to add another channel to the list, an error message will display on screen: Favorite lists are limited to 100 channels. editing favorites 1. Press on the remote. The Main Menu displays. 2. Select account info/settings. Enter the Settings PIN, then select favorites. 3. Select Edit Favorite and then select the Favorite List to edit. 4. Select. 30 Hargray Digital television User guide CisCo/sCientiFiC atlanta
SeTTiNg your favorites DeleTiNg favorites 1. Press the red button on the remote control. The Confirm Deleting dialog box appears. 2. Select yes. The Delete Favorites screen is updated and reflects the removed Favorite. 1. Press the yellow button on your remote control. The on-screen keyboard displays. 2. Use the navigational arrow keys to navigate letters and numbers to rename the Favorite List name. 3. Select Hargray Digital television User guide CisCo/sCientiFiC atlanta 31
Watch what you want, when you want! Enjoy the newest releases, blockbuster hits, classic films and much more, right from the convenience of your home with Movies-on-Demand. Movies-on-Demand allows you to quickly and easily order films and other special programming directly through your TV. View film details and previews, and order movies as often as desired during the rental period. Using your remote, you can play, pause, fast forward, rewind and stop. Additionally, the Movies-on-Demand Parental Control feature allows you to specify a maximum MPAA rating for movies viewed in the home. 1. Press on your remote. 2. Select Movies from the on-screen menu. 3. The On Demand search screen appears. Search Movies by Category, Title, Actor, Director, Rented Movies and List (A to Z). Movie categories display on the left side of the screen. Use the SELECT and up/down arrow keys to access all categories. 4. Use the arrow keys and SELECT to view a specific film s details. 5. To order a movie, highlight the box entitled Rent it. You will be prompted to enter a PIN number. The default PIN is 0000. Use your remote Movie Controls to view rented films. When a movie is rented, it is listed in the Rented Movies category in On Demand. Films remain in the Rented Movies category and are accessible anytime during the rental period without additional charges. When the rental period ends, the movie is withdrawn from the Rented Movies category. The transaction is recorded and is reflected on your Hargray bill. If a movie is paused for more than 30 minutes, the system returns to the Search screen of On Demand. Select Rented Movies to return to your rental selections. 32 Hargray Digital television User guide CisCo/sCientiFiC atlanta
Hargray s Pay-Per-View menu allows customers to view special programming events that require a purchase or subscription fee. Pay-Per-View differs from Movies-on-Demand in that Pay-Per-View events are generally one-time events occurring at a specific time that can be viewed only during that time frame. Some of the most common Pay-Per-View events include boxing matches, wrestling matches and concerts. Charges for Pay-Per-View purchases will appear on your Hargray bill. 1. Press GUIDE on the remote. Navigate to a Pay-Per-View channel (please consult your Hargray Channel Line-up card for more information). 2. Press SELECT on the remote. If the program is in progress, a warning box is presented that states, Selected Program already showing. Continue? Your options are YES or NO. Selecting YES allows you to continue renting the program. 3. Select Purchase. Hargray Digital television User guide CisCo/sCientiFiC atlanta 33
1/"/1 É,,- When watching Hargray Digital Television, you can set the Autotune/Reminder to automatically change the channel for you if you don t want to miss an important program. The Autotune/Reminder can only be set for a program listed within the next 7 days. Ê - // Ê Ê 1/"/1 É,, 1. Press GUIDe on your remote to access the Interactive Channel Guide. Use the navigational arrow keys to browse programs. The Guide advances in 30-minute increments. displaying future programming. A highlight appears around a selected channel. Use fast forward or rewind (>> or <<) to display program listings for the next day. Use Ê³É Êto preview channels in the upper right corner from the DTV Guide or Page Up/Down if enabled. 2. Press " Êon your remote to select a future program. 3. The Autotune/Reminder page appears. Select either an Autotune or a Reminder event. Select the preferred event time by using the ³É buttons to select a time period from 1 to 99 minutes. 4. Select " to return to the Interactive Channel Guide. Once you ve set your reminder, your preference is saved in the system. If you are watching Digital Television at the time your selected program is set to appear, a dialogue box will appear on your screen prompting you to change the channel Select Watch Now to accept. Select Dismiss to ignore. 34 Ha r g r ay D i g i ta l t e l e v i s i o n U s e r g U i D e C i sco / scientific atlanta
DIGITAL VIDEO RECORDER (DVR) Search for your favorite shows, pause and rewind live TV, and record 1 channel at once with your DVR Set Top Box so that you can watch programming when it s convenient for you! Please note that you will only be able to access DVR functionality if you subscribe to DVR service from Hargray. Please call a local representative at 1.877.HARGRAY for more details. RECORDING A CURRENT PROGRAM To record a currently playing program and save it for viewing later: 1. Press the red RECORD button ( ) on the remote control. STB TV POWER DVD AUX RECORD STOP REW PAUSE FF PLAY TV/VIDEO 2. The system begins saving current programs to storage, and a message will display on screen. A red indicator on your Set Top Box will illuminate as well. 3. The recording stops when the program ends or when you press the STOP button on the remote. TV STB POWER DVD AUX RECORD STOP REW PAUSE FF PLAY TV/VIDEO BACK SKIP PHONE DVR RECORDINGS MENU MENU VOD ON DEMAND LIVEITV INTERACT SEARCH MULTISCREEN GUIDE MUTE JUMP HARGRAY DIGITAL TELEVISION USER GUIDE CISCO/SCIENTIFIC ATLANTA 35
/ Ê6 "Ê, ",,Ê 6,, ", Ê Ê 1,, /Ê*,", Ê," Ê THe interactive channel guide 1. Press guide on your remote. 2. Select the program you want to record by using the navigation arrow keys. Once the desired program is highlighted, press the red record button (U) on the remote control. STB TV POWER AUX FF REW CORD RE DVD /VIDEO TV PAUSE STOP PLAY A 3. The system will begin saving the current program to storage, and a red record indicator light will display on the Set Top Box. The Interactive Channel Guide will also display a red dot beside the program being recorded. Here is an example of the symbols you may see displayed in the Interactive Channel Guide: 4. The recording stops when the end of the program occurs, or when you press the SToP button on the remote. 36 Ha r g r ay D i g i ta l t e l e v i s i o n U s e r g U i D e C i sco / scientific atlanta
/ Ê6 "Ê, ",,Ê 6,, ", Ê Ê*,", Ê/ /Ê -Ê airing in THe future Recording upcoming events allows users to record programs while not at home. NOTE: When a program which exceeds parental controls begins recording, the system changes channels and begins recording, but will not display the channel unless parental controls have been verified. 1. Press guide on your remote. 2. Highlight a future program in the Interactive Channel Guide. Once the desired program is highlighted, press the red record button (U ) on the remote control. STB TV POWER AUX FF REW CORD RE DVD /VIDEO TV STOP PAUSE PLAY 3. The system will schedule the selected program to be recorded, and a red dot will appear beside the program in the Interactive Channel Guide. 4. Once your recording is complete, you can view your recorded content by accessing the Recordings Menu. To do this, press the 1 button on your remote and select recordings. From there, you can view finished recordings and access scheduled recordings to modify settings if needed. Ê UÊ-iÌÊÞ ÕÀÊ«ÀiviÀi ViÊv ÀÊÌ iêº i iìiêü i Êë>ViÊ ii`i`»ê «Ì ]ÊÜ V Ê> ÜÃÊÌ iê«à }À> ÊÌ ÊLiÊÀi Ûi`Ê from the system so that more recent programs can be recorded. Ê UÊ ` ÌÊÌ iê > iê vêì iêàiv À` }Ê vêþ ÕÊ`ià Ài H a r g r ay D i gital t elevision User gui D e CisCo / scientific atlanta 37
Setting up a timed recording is especially useful when recording live events that may exceed their established program time slots. To set up a timed recording: 1. Press on your remote. 2. Select the recordings menu. 3. Select New. 4. Select from the system so that more recent programs can be recorded. 5. Select editing a ScHeDuleD recording 1. Press on your remote. 2. Select the recordings menu. 3. Select ScHeDuleD, and select the recording you wish to modify. This will open up the Program Details screen for your selected recording. 4. Select edit and the scheduled recording menu options will appear. 5. Select edit and the scheduled recording menu options will appear. Modify as needed. 38 Hargray Digital television User guide CisCo/sCientiFiC atlanta
SeTTiNg up a SerieS recording 1. Press on your remote. 2. Select recordings. 3. Select SerieS. Select a series program, then select edit. The Series Recording Options menu displays. Modify settings as necessary. Series recording options include: program to be recorded. This helps manage the available recording space (about 80 hours of Standard Definition content.) the new episodes only. especially useful when the selected series airs on several channels in syndication. ViewiNg a recording 1. Press on your remote. 2. Select the recordings menu. 3. Select FiNiSHeD. 4. You can control a recorded program in the same way that you would control playback on your VCR or similar device. Press the to fast forward, press to rewind, to pause and to stop, to jump forward to the next chapter, to reverse to the previous chapter and to play. Hargray Digital television User guide CisCo/sCientiFiC atlanta 39
SET TOP BOX INDEX SET TOP BOX FRONT POWER Turns the Set Top Box on or places it on standby. The LED is green. 2 Indicates network link status. The LED is green. HD Indicates that a High Definition program is in progress. The LED is blue. RECORD Indicates that a recording is in process. The LED is red. 5 IR SENSOR Receives the infrared signal from the remote control. The sensor is behind the front panel. 6 Accesses the on-screen Menu. Accesses on-screen services (such as the on-screen Guide, or Pay-Per-View) and navigates the Menu. 8 Select the current item. 9 USB PORT Connects the external USB equipment approved by your service provider. 40 Hargray Digital television User guide CisCo/sCientiFiC atlanta
SET TOP BOX INDEX TO WALL 2 Connect the Set Top Box to in-house coax wiring, if applicable. This signal is used to receive an Ethernet-over-coaxial signal. *Your Set Top Box may have slight differences from the model above. See the following page for details on the alternate location of the Video In input. Connect to the Ethernet (CAT-5) network in your home, if applicable. USB PORT Connect external USB equipment approved by Hargray to this port. Connect an HDTV HDMI (High Definition Multimedia Interface) cable from the HDTV to the HDMI post. HDMI supports both digital audio and video. 5 PrPbY Connect the Set Top Box to component video input (PrPbY) on the HDTV. 6 Connect an S-Video cable to send an S-Video signal to your TV or VCR. This signal is Standard Definition but higher quality than other SDTV connections. VIDEO OUT Connect to either a VCR or connect to another set of inputs (composite) on your HDTV or SDTV. 8 AUDIO OUT Connect RCA-type cables to Audio Out to send analog audio signals (left and right) to a TV with stereo inputs or to a stereo amplifier. (continued on next page) Hargray Digital television User guide CisCo/sCientiFiC atlanta 41
SeT Top Box index 9 optical Connect an optical cable to send a digital audio signal to a surround-sound receiver or other digital audio device. To TV Connect to TV. You must set the channel on your TV to channel 3 or 4 (depending on your system configuration). power Connect the DC output of the AC power adapter (provided) to deliver power to the Set Top Box. Certain Cisco/Scientific Atlanta Set Top Box models have the Video In input located on the right, between the Video Out and Power inputs. 42 Hargray Digital television User guide CisCo/sCientiFiC atlanta
connecting Your SeT Top Box To connect your Set Top Box to your in-home network and home entertainment devices, complete these steps: Determine if your TV is HD or SD and whether it is widescreen (16:9) or standard screen (4:3). Refer to the user s guide that came with your TV for more information. Make one of the following connections to your home network: and a balun (an adaptor that converts twisted-pair to coax). Make the connections for your TV and/or VCR as follows: diagrams in this guide. Identify the additional devices you will connect to the Set Top Box and TV. See the related user s guide for more information. Plug the Set Top Box and the TV into an AC power source that is not controlled by a switch. Do not turn on the Set Top Box or TV yet. Do NOT turn on the Set Top Box or TV yet. For further instructions on completing your setup, refer to the User section of the Guide. Hargray Digital television User guide CisCo/sCientiFiC atlanta 43
connecting Your SeT Top Box The following diagrams illustrate examples of the connections you can use to connect your Set Top Box to your in-home network. Contact Hargray for the recommended connection method for your home. 44 Hargray Digital television User guide CisCo/sCientiFiC atlanta
connecting Your SeT Top Box connecting for an HDTV To use the Set Top Box with an HDTV, you must make one of the following connections to view the HD content. Refer to your TV s users guide and the cabling diagrams in this guide for more detailed connection information. Note: The labeling on your Set Top Box may vary slightly. Some HDTVs have an HDMI connector. The HDMI connector provides both a digital video and audio connection. See the connection diagram for an example. The HDMI connector can provide the connection to an HDTV with a DVI input. If your HDTV has a Digital Visual Interface (DVI) connector, you will need an HDMI-to-DVI adaptor, and you will need to connect a separate audio connection. Note: The DVI port on the TV must support high bandwidth digital content protection (HDCP). See the connection diagram for an example. The PrPbY connectors can provide high-definition component video signals to an HDTV. Note: Set the HD mode and select the output video format (480i, 480p, 720p, 1080i) on the Set Top Box that matches the full capabilities of your HDTV. See the connection diagram for an example. Some HDTVs have only RGB or RGB-HV connectors. If you have one of these HDTVs, you need an RGB adaptor. Check with Hargray for information about acquiring an RGB adaptor, or you can purchase the adaptor at your local electronics supplier. Hargray Digital television User guide CisCo/sCientiFiC atlanta 45
connecting Your SeT Top Box connecting For AN SDTV The following diagrams illustrate examples of the connections you can use to connect your Set Top Box to your in-home network. Contact Hargray for the recommended connection method for your home. The PrPbY (red, blue, and green) connectors can provide standarddefinition component video signals to an SDTV. Note: To connect PrPbY to an SDTV, you must set the Set Top Box to an output video format that matches the capabilities of your HDTV (typically only 480i). See the connection diagram for an example. The S-Video Out connection provides an optimal video connection to SDTVs. A separate audio connection is also needed. The Video Out connector provides a video connection to an SDTV. A separate audio connection is also needed. The To TV (Video Out) connector provides a video and audio connection to an SDTV. You must set the channel on your TV to channel 3 or 4 (depending on your system configuration). connecting For A Vcr For VCRs with Video and Left and Right audio connectors, you can use the Video Out and the Audio Out connectors (Left and Right) on the Set Top Box. See the connection diagram for an example. For VCRs with S-Video and Left and Right audio connectors, you can use the S-Video Out and the Audio Out Left and Right connectors on the Set Top Box. 46 Hargray Digital television User guide CisCo/sCientiFiC atlanta
connecting Your SeT Top Box Cable used in this configuration: Hargray Digital television User guide CisCo/sCientiFiC atlanta 47
connecting Your SeT Top Box connecting To AN HDTV WiTH AN DVi connector Cable used in this configuration: Notes: adaptor, and you need a separate audio connection. 48 Hargray Digital television User guide CisCo/sCientiFiC atlanta
connecting Your SeT Top Box prpby Cable used in this configuration: Hargray Digital television User guide CisCo/sCientiFiC atlanta 49
connecting Your SeT Top Box prpby Cable used in this configuration: Audio Left/Right Cables as shown in the diagram, indicated by dotted lines) Note: This connection assumes that audio is provided by the home theater speakers. 50 Hargray Digital television User guide CisCo/sCientiFiC atlanta
connecting Your SeT Top Box This connection, in addition to some other connections to the TV, allows you to record and play back programming on your VCR. Cable used in this configuration: Note: This connection does not provide an HD signal to the TV. You must use one of the video connections shown in addition to this connection to obtain an HD signal on the TV. Hargray Digital television User guide CisCo/sCientiFiC atlanta 51
connecting Your SeT Top Box connecting To A SDTV WiTH prpby Cable used in this configuration: Note: The Set Top Box must be set to the proper output mode, typically 480i or 480p. 52 Hargray Digital television User guide CisCo/sCientiFiC atlanta
connecting Your SeT Top Box Cable used in this configuration: Hargray Digital television User guide CisCo/sCientiFiC atlanta 53
connecting your SeT Top box connecting To a SDTV WiTH a coaxial cable Cable used in this configuration: 54 Hargray Digital television User guide CisCo/sCientiFiC atlanta
TroubleSHooTiNg If the Set Top Box does not perform as expected, the following tips may help: Many issues with Set Top Box operation can be resolved by power cycling the box. Disconnect the power cord from the back of the Set Top Box, wait a few seconds, then reconnect the power. The box will take several minutes to complete its reset operation. power connection STaNDby/ on indicator is NoT lit The power supply to the box is probably not working. 1. Confirm that the AC/DC adapter is connected properly to the Power Connection. 2. Confirm that there is power from the power source. 3. Make sure you have pressed the Standby button on the front of the box and that the Standby/ On light is green. STaNDby indicator is green, but THere S No picture on THe TV ScreeN 1. Confirm that the video output connector of the Set Top Box is properly connected to the input connector of the primary TV. 2. Confirm that the TV is set to the correct input mode. customer Specific configuration Tune to channel or input Hargray Digital television User guide CisCo/sCientiFiC atlanta 55
SECTION 3: HIGH DEFINITION TELEVISION Frequently Asked Questions... 57
HigH DefiNiTioN TeleViSioN what is DigiTal TeleViSioN? Digital Television (DTV) is a huge leap forward in television technology compared to analog television that has been widely available since the 1940s. DTV is delivered and displayed using digital encoding, similar to the way a PC operates. By using digital technology, there is no variation in picture and sound quality from the origination point until it is displayed on your television. You always receive a high-quality picture without the wavy lines or static you might sometimes get from a weak analog signal. Another feature of Digital Television is digital surround sound using Dolby Digital, which is the same technology used to produce the sound you hear in movie theaters. what is STaNDarD DefiNiTioN TeleViSioN? Standard Definition Television (SDTV) is basic Digital Television programming delivered by your service provider. Typically, the SDTV screen is the same, nearly square shape as an analog television screen. Digital images on an SDTV set are crisp and clear noticeably better than on a standard analog television set using an antenna to receive over-the-air signals. what is HigH DefiNiTioN TeleViSioN? High Definition Television (HDTV) is a completely new way to send and receive television broadcast signals. HDTV images are made up of pixels that are much smaller and closer together than those used in standard analog television, and there are millions of them. Thus, HDTV can display 5 to 6 times the detail of analog television to deliver picture quality that is much more realistic, dimensional, and precise. SDTV programs can be viewed on an HDTV. Many local TV stations and programmers are transmitting digital signals. However, transmitting a digital signal does not mean transmitting an HDTV signal. Some stations are using the new bandwidth to broadcast several Standard Definition channels. Most stations and programmers, once they begin broadcasting in digital, are offering HD content from their parent network (for example, CBS, ABC, NBC, Fox, WB, UPN and PBS). Contact Hargray for more information. why aren T all THe SHowS i watch in HigH DefiNiTioN? A High Definition program must originate in HD format and be broadcast in HD format. Having an HDTV system does not mean that everything you watch will be viewed in High Definition. Getting the signal from a digital source also does not mean it is High Definition. Hargray Digital television User guide HigH Definition television 57