BLOCK: 700 Human Behavior SECTION: 701 Tactical Communications TIME ALLOTTED: 8 hours DATE EFFECTIVE: 07/01/2007 REPLACES: 01/12/1998 OBJECTIVES SYNOPSIS: The effective use of communications as a law enforcement tactic is discussed. The trainee is introduced to various communication devices and approaches which aid in developing rapport, maintaining control, encouraging cooperation and obtaining information. Demonstrations and practice sessions are a major component of the section. NOTE: A Verbal Judo course presented by a properly credentialed instructor, per 11 CSR 75.14.080 (3)(D)1 is the preferred method of presentation for this material. This material is used as an alternative with the permission of Dr. George J. Thompson, The Verbal Judo Institute. OBJECTIVES: The trainee will be able to: 1. Explain the concept of REspect verses respect in the tactical law enforcement setting. 2. List the five times when words fail. 3. List the concept of L.E.A.P.S. and how they apply to professional communications tactics in the law enforcement setting. 4. Identify strip phrases and explain their application and importance. 5. Explain the concept of Mushin. 6. Know and demonstrate the most powerful communications phrase in the English language. Page 1 of 5
7. List eleven phrases never to say to anyone and how to respond if someone says them to you. 8. List and demonstrate the eight step car stop. 9. List and demonstrate the five step hard style of tactical communications. 10. Practical Application: In a role playing exercise, demonstrate basic techniques from the listed objectives to include proficient application of the eight step car stop and Five Step Hard Style of communications 11. In a role playing exercise, demonstrate basic techniques which are helpful to projecting control, self assurance, etc. JTA - Task 380 Page 2 of 5
BLOCK: 700 Human Behavior SECTION: 701 Tactical Communications TIME ALLOTTED: 8 hours DATE EFFECTIVE: 07/01/2007 REPLACES: 01/12/1998 SOURCE DOCUMENT SOURCES: Thompson, George J. and Jerry B. Jenkins. Verbal Judo, The Gentle Art of Persuasion. New York: William Morrow and Co., 1993, ISBN number 0-688-13786-5 Thompson, George J. Verbal Judo: Redirecting Behavior with Words. Institute of Police Technology and Management, University of North Florida, 1994, ISBN number 1-884566-15-4 Thompson, George J. Verbal Judo, Words as a Force Option. Springfield IL: Charles C. Thomas Co, 1983, ISBN number 0-398-04879-7 Thompson, George J. BASIC POLICE Manual, Verbal Judo for Police. New York: The Verbal Judo Institute, 1983/2007. NOTE: A Verbal Judo course presented by a properly credentialed instructor, per 11 CSR 75.14.080 (3)(D)1 is the preferred method of presentation for this material. This material is used as an alternative with the permission of Dr. George J. Thompson, The Verbal Judo Institute. 1. Respect Page 77 a. REspect is a tactical operation that we must show ALL people ALL of the time. b. Respect is a personal value system. c. RE in Latin means to give back. Thus REspect is treating someone the way we would want to be treated under identical conditions even if you feel the person is not worthy of your respect; i.e. a violent criminal such as a murder, rapist child molester or the like. Page 3 of 5
2. S.A.F.E.R., The five times when word fail. a. Safety- when the safety of the officer or others is threatened. b. Attack-when the officer or another is attacked. c. Flight-when a suspect flees from your lawful custody. d. Excessive Repetition-when excessive repetition is present or requested. "You have this state when 1) you have covered all your verbal bases (1-4) and 2) no voluntary compliance is forthcoming." NOTE--you only have this violation IF you use TAC COM/ Verbal Judo! e. Revised Priorities-changes in priorities such as a near by officer in need of aid. 3. L.E.A.P.S., Page 167 a. Listen b. Empathize c. Ask d. Paraphrase e. Summarize 4. Strip phrases, Page 73 a. A strip phrase strips the power from an insult. b. A springboard focus technique or verbal deflector or redirector. c. They are used in response to an insult to deflect the insult and redirect the conversation or to springboard over the conflict and insult. d. The phrases are more effective when two e. I preciate that sir but. f. Understan that ma am but g. Bad data sir but h. Sorry you feel that way but i. Everything after the word but MUST be professional language tailored to achieving the desired professional goal at hand. 5. Mushin, Page 72 a. Meaning no mind or still center b. The ability to remain calm. c. Non-bias, Gameface. The ability to not let emotions cloud your actions. 6. The Ultimate Empathetic Sentence, Page 80 a. Let me be sure I hear what you just said. b. Follow up with a paraphrased clarification as you perceived the message for further clarification. Page 4 of 5
7. *See Chapter 6, page 47 for further explanation. a. Come here. b. You wouldn t understand. c. Because those are the rules. d. It s none of your business. e. what do you want me to do about it? f. Calm down. g. What s your problem? h. You never.or You always. i. I m not going to say this again. j. I m doing this for your own good. k. Why don t you be reasonable? 8. Eight Step Car Stop, Page 141 a. Greeting b. Identification of your and department c. Reason for the stop d. Justification e. Request license f. Request insurance g. Decision h. Close 9. The Five Step Hard Style, Page 95 a. Ask b. Set Context c. Present Options d. Confirm e. A.C.T., Arrest, Control, Transport as appropriate 10. In a practical application roll play each recruit will perform a basic traffic stop contact. The recruit will be evaluated on a pass fail basis and pass is required before the completion of the block of instruction. The following evaluation criteria will the minimum for passing: a. Use of the Eight Step Car Stop. b. Each step will be performed in the proper order. c. The stop will be performed fluidly displaying a relaxed and knowledgeable ability with the eight steps. d. The practical application exercise will be conducted in accordance with the P.O.S.T. Practical Application block of instruction. 11. In a role playing exercise, demonstrate basic techniques which are helpful to projecting control, self assurance, etc. Page 5 of 5