TVCC 2012-2016 Student Satisfaction Survey Results
2012 2013 2014 2015 2016 2012-2016 s s s s s s Assistance of staff 3088 4.19 2828 4.24 1795 4.21 1850 4.22 2172 4.27 11733 4.22 Friendliness of staff 3099 4.22 2847 4.27 1810 4.24 1858 4.25 2180 4.31 11794 4.26 Knowledge of staff 3082 4.15 2839 4.18 1799 4.16 1846 4.13 2164 4.18 11730 4.16 Staff helped me understand the registration process 3028 4.16 2768 4.14 1765 4.12 1792 4.11 2098 4.19 11451 4.15 Admissions process was easy to complete 3069 4.18 2797 4.22 1784 4.20 1812 4.17 2118 4.21 11580 4.20 Information I received was understandable 3092 4.18 2830 4.20 1800 4.15 1834 4.15 2158 4.20 11714 4.18 Online registration process 2615 4.05 2417 4.11 1546 3.98 1501 3.97 1792 4.00 9871 4.03 Face-to-Face registration process 2844 4.20 2567 4.24 1682 4.18 1705 4.21 1985 4.26 10783 4.22 Advisement during face-to-face registration 2823 4.13 2576 4.15 1682 4.09 1709 4.14 1981 4.20 10771 4.14 Website information 3015 3.96 2772 4.00 1745 3.95 1786 3.98 2135 3.98 11453 3.98 29755 4.14 27241 4.18 17408 4.13 17693 4.14 20783 4.18 112880 4.16 2012-2016 Student Satisfaction Survey - Registration & Admissions
2012 2013 2014 2015 2016 2012-2016 s s s s s s Assistance of staff 2485 3.94 2233 4.06 1494 4.04 1472 4.07 1722 4.09 9406 4.03 Friendliness of staff 2488 3.90 2239 4.07 1502 4.02 1472 4.04 1722 4.07 9423 4.01 Knowledge of staff 2487 3.98 2238 4.08 1495 4.03 1471 4.07 1716 4.12 9407 4.05 Information received is accurate 2478 4.00 2243 4.08 1501 4.04 1465 4.11 1722 4.11 9409 4.06 Information presented is understandable 2476 3.96 2246 4.05 1503 4.00 1464 4.05 1724 4.09 9413 4.02 Financial aid process 2428 3.84 2223 3.94 1476 3.93 1432 3.94 1696 3.96 9255 3.92 Assistance completing and submitting the FAFSA online 2266 3.86 2034 3.95 1387 3.90 1310 3.94 1588 3.94 8585 3.92 Assistance for Veteran benefits 1470 3.77 1319 3.88 932 3.87 938 3.88 1104 3.90 5763 3.85 Grant and scholarship application procedures and opportunities 2166 3.86 1947 3.94 1312 3.89 1265 3.93 1518 3.95 8208 3.91 Website information 2354 3.87 2158 3.94 1433 3.91 1380 3.93 1675 3.96 9000 3.92 23098 3.91 20880 4.01 14035 3.97 13669 4.00 16187 4.03 87869 3.98 2012-2016 Student Satisfaction Survey - Financial Aid
2012 2013 2014 2015 2016 2012-2016 s s s s s s Assistance of staff 2817 4.26 2532 4.24 1635 4.25 1628 4.24 1958 4.27 10570 4.25 Friendliness of staff 2823 4.32 2541 4.29 1640 4.31 1631 4.31 1965 4.32 10600 4.31 Knowledge of staff 2813 4.25 2540 4.25 1630 4.24 1626 4.21 1962 4.25 10571 4.24 My problems are resolved effectively 2758 4.17 2488 4.17 1594 4.17 1580 4.18 1897 4.19 10317 4.18 Student advising process 2720 4.15 2465 4.15 1585 4.16 1580 4.15 1893 4.18 10243 4.16 Overall, guidance and counseling services meet my needs 2787 4.20 2519 4.21 1610 4.21 1606 4.20 1919 4.22 10441 4.20 Website information 2621 4.04 2399 4.06 1528 4.09 1520 4.05 1853 4.07 9921 4.06 19339 4.20 17484 4.20 11222 4.20 11171 4.19 13447 4.22 72663 4.20 2012-2016 Student Satisfaction Survey - Guidance/Counseling Services
2012 2013 2014 2015 2016 s s s s s Assistance of staff 2860 4.18 2600 4.21 1648 4.18 1664 4.19 1972 4.26 Friendliness of staff 2867 4.12 2603 4.16 1652 4.15 1668 4.19 1978 4.23 Knowledge of staff 2860 4.15 2595 4.19 1646 4.15 1652 4.20 1969 4.24 Billing and fee payment process is easy to understand 2787 4.18 2509 4.21 1600 4.14 1596 4.18 1915 4.21 Assistance receiving Pell and loan resources 2437 4.10 2214 4.14 1415 4.10 1402 4.11 1684 4.14 Website information 2607 4.05 2382 4.06 1520 4.05 1510 4.05 1820 4.07 16418 4.13 14903 4.16 9481 4.13 9492 4.16 11338 4.19 2012-2016 Student Satisfaction Survey - Business Office/Cashier Services
2012 2013 2014 2015 2016 2012-2016 s s s s s s Assistance of staff 1578 4.05 1480 4.09 1024 4.05 1065 4.15 1266 4.11 6413 4.09 Friendliness of staff 1584 4.11 1477 4.12 1023 4.10 1068 4.19 1272 4.12 6424 4.13 Knowledge of staff 1580 4.04 1475 4.08 1020 4.06 1067 4.15 1268 4.10 6410 4.08 Documented student disability services 1400 3.95 1312 3.99 920 3.96 943 4.05 1139 4.02 5714 3.99 Peer tutoring services 1512 3.96 1427 4.00 979 3.98 1015 4.06 1210 4.02 6143 4.00 7654 4.02 7171 4.06 4966 4.03 5158 4.12 6155 4.08 31104 4.06 2012-2016 Student Satisfaction Survey - Tutoring-Cardinal Academic Performance Services (CAPS)
2012 2013 2014 2015 2016 2012-2016 s s s s s s Assistance of staff 2376 4.20 2297 4.20 1466 4.18 1476 4.21 1755 4.19 9370 4.20 Friendliness of staff 2372 4.17 2301 4.17 2467 4.16 1482 4.20 1764 4.17 10386 4.17 Knowledge of staff 2368 4.17 2296 4.21 1462 4.17 1475 4.20 1757 4.18 9358 4.19 Testing Center hours are adequate 2336 4.09 2275 4.11 1445 4.12 1441 4.12 1729 4.11 9226 4.11 Website information 2232 4.03 2178 4.06 1386 4.06 1390 4.07 1684 4.05 8870 4.05 11684 4.13 11347 4.15 8226 4.14 7264 4.16 8689 4.14 47210 4.14 2012-2016 Student Satisfaction Survey - Testing Services
2012 2013 2014 2015 2016 2012-2016 s s s s s s Overall, teachers care about me 3140 4.24 2930 4.26 1843 4.25 1894 4.32 2277 4.29 12084 4.27 First class day syllabus and course material were adequately provided 3152 4.44 2928 4.50 1845 4.45 1893 4.50 2279 4.46 12097 4.47 Instructors were well-prepared and organized on first class day 3142 4.39 2930 4.45 1835 4.41 1890 4.46 2279 4.39 12076 4.42 Faculty and staff are caring and helpful when I need assistance 3132 4.32 2921 4.34 1841 4.31 1888 4.39 2271 4.35 12053 4.34 Faculty are available after class and during office hours 3076 4.32 2860 4.33 1804 4.33 1846 4.39 2234 4.36 11820 4.34 15642 4.34 14569 4.38 9168 4.35 9411 4.41 11340 4.37 60130 4.37 2012-2016 Student Satisfaction Survey - Instruction
2012 2013 2014 2015 2016 2012-2016 s s s s s s How satisfied are you with student services 3041 4.21 2819 4.23 1778 4.20 1868 4.24 9506 4.22 Student services routinely assisted 1962 4.18 1962 4.18 Access to technology resources was adequate 2152 4.26 2152 4.26 Training in the use of technology was available 2000 4.16 2000 4.16 Efficiency receiving services 3080 4.15 2856 4.17 1818 4.15 1844 4.21 2086 4.16 11684 4.17 Administration is approachable 3082 4.18 2866 4.21 1817 4.20 1858 4.24 2167 4.20 11790 4.20 I feel like TVCC will help me with problems and cares about my issues. 3107 4.07 2870 4.09 1816 4.04 1854 4.14 2199 4.13 11846 4.09 12310 4.15 11411 4.17 7229 4.15 7424 4.21 12566 4.18 50940 4.17 2012-2016 Student Satisfaction Survey - Overall 2012 2013 2014 2015 2016 2012-2016 Recommend s Percent 'Yes' s Percent 'Yes' s Percent 'Yes' s Percent 'Yes' s s Would you recommend TVCC to a friend? 3079 93.30 2853 94.70 1781 93.60 1861 95.11 2132.00 94.21 11706 94.14