Avery Library User Needs Assessment Fall 2010 Columbia University Libraries Assessment Forum July 7, 2011 Christine Sala, Architecture Bibliographer
Decision support Motivation Prioritization of incremental improvements Directions for new technology build-outs Evaluation of research support services Emphasis on Avery specific user needs Comparative to Avery LibQUAL results Comparative to JFCAL input Comparative to AHAR grad committee input Comparative to Avery staff input
DEMOGRAPHICS
Please describe your status at Columbia University: Other (please specify) 16.4% Post-bacc Program 1.7% PhD Candidate 11.2% Graduate Student - second+ year 29.2% Graduate Student - first year 27.4% Undergraduate Student - third+ year 10.2% Undergraduate Student - first or second year 3.9% 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0%
Please select the program in which you are enrolled: Other (please specify) 17.8% SOA - Writing 2.9% SOA - Visual Arts SOA - Theatre Arts 1.3% 1.3% SOA - Film SOA - Arts Global Program GSAPP - Urban Planning GSAPP - Urban Design 0.0% 2.5% 3.8% 7.4% 18% other 7% SOA 75% GSAPP or AHAR GSAPP - Real Estate Development GSAPP - Historic Preservation 5.2% 5.4% GSAPP - Critical, Curatorial, Conceptual 1.6% GSAPP - Architecture 25.6% GSAPP - Advanced Architectural Design 3.8% Art History 19.3% Archaeology 2.0% 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0%
LIBRARY USE
Which libraries do you visit most often? Which library is your favorite to study in? Teachers College Library Social Work Library Rare Book & Manuscript Library Music & Arts Library Mathematics & Science Library Lehman Library Law Library Journalism Library Jewish Theological Seminary Library Health Science Library Geoscience Library at Lahmont Doherty Geology Library Engineering Library East Asian Library Digital Social Science Center in Lehman Library Digital Humanities Center (formerly ETS) in Columbia University Archives Butler Media Center Butler Library Business & Economics Library The Burke Library at UTS Barnard College Library Avery Architectural & Fine Arts Library Area Studies Favorite library to study in Libries you visit most often 0% 20% 40% 60% 80% 100%
During the academic year, about how often do you typically visit Avery Library? Never 2.4% Annually 0.7% Semesterly 3.8% Monthly 18.9% Weekly 45.6% Daily 28.6% 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0% 50.0%
What time(s) of day do you usually study (at the library or somewhere else)? Please choose all that apply Overnight (1am - 8am) 13.0% Late Night (9pm - 1am) 45.6% Evening (5pm - 9pm) 63.0% Afternoon (1pm - 5pm) 62.3% Morning (8am - 1pm) 38.2% 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0%
When you visit Avery Library, what do you typically do there? (Please choose all that apply.) Other (please specify) Use the Avery Classics (rare books) Collection Use the Drawings & Archives Collection Use a printer Use a scanner Use a computer for personal reasons Use a computer for research Use the print journal collection Use the print book collection Study with a group Study individually Socialize Get computing assistance Get research assistance Check out reserve materials Write papers Read 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0%
What percentage of your time is spent studying individually? With a group? 100% 100% 90% 90% 80% 80% 70% 70% 60% 60% 50% 50% 40% 40% 30% 30% 20% 20% 10% 10% 0% 0% Group Study Individual Study 0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0% 50.0%
Please choose your preferred environment for studying at the library A couch, 5.6% An armchair, 11.0% A large table in a quiet study area, 47.6% A carrel, 25.4% A large table in a group study area, 10.5%
TECHNOLOGY
Mac Laptop Windows Laptop Linux Laptop Tablet PC (e.g., Dell Latitude, HP TouchSmart) Netbook (e.g., Dell Inspiron, Acer Inspire One, HP Mini Note) Kindle ipad Android Google Phone iphone Blackberry Other smart phone (e.g., Palm Pilot) Cell phone (standard, "non-smart") ipod Touch Other MP3 Player(e.g., ipod Shuffle, ipod Nano, Zune) Tell us about your mobile devices. 300 250 200 I use it for my research and/or coursework I use it every day I own one 150 100 50 0
Which technologies have you used to support your research and/or coursework? Which would you like to learn more about? (Please choose all that apply.) Other (please specify) AutoCad 3D Modeling e.g. Rhino, Maya, 3ds Max, Sketchup Online multimedia resources e.g. YouTube, Vimeo, Online communication tools e.g. blogs, wikis Music notation software e.g. Sibelius or Finale Collaborative online tools e.g. Google Docs GIS or Mapping software e.g. Google Earth or ArcView Research notes management software e.g. Scholars Bibliographic software e.g. EndNote or RefWorks Web designe.g. Dreamweaver Media playback e.g. watching films Digital audio recording & editing e.g. Garage Band or Transcription software e.g. Dragon Digital video recording & editing e.g. imovie or FinalCut Digital photography e.g. digital cameras, lighting, Qualitative data analysis or text analysis e.g. NVIVO or Quantitative data analysis e.g. using SPSS Desktop publishing e.g. Quark or Adobe InDesign Illustration software e.g. MS Visio or Adobe Illustrator Digital image editing software e.g. Adobe Photoshop Scanning slides Scanning images Scanning text 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% Would like to learn more about Used
LIBRARY USE
Which types of library materials have you used for your coursework or research? (Please choose all that apply) Microfilm 18.2% Drawings & Archives Collection 32.6% Avery Classics (rare book) Collection Image databases 39.0% 41.4% Databases 57.0% E-journals 74.3% E-books 67.9% Print images 38.8% Print journals 67.4% Print books 86.1% 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0% 100.0%
Please rate your level of awareness of the following library services. (n = 388) Digital Humanities Center (formerly ETS) in Butler Library Digital Social Science Center at Lehman Library Avery Classics (rare books) Collection Drawings & Archives Collection Library tours Library workshops One-on-one research consultations with a librarian Never heard of them Heard of them, never used them Heard of them, used them Reference desk services 0 50 100 150 200 250 300
Which type of library workshops would you like to attend at Avery Library? (Please choose all that apply.) Other (please specify) 3.7% None 21.3% Course-specific instruction session on library resources 26.1% EndNote workshop 26.1% Scanning workshop 16.6% Advanced Technology Workshop: e.g. Adobe Photoshop 34.8% An overview of resources for Architecture research 31.2% An overview of resources for Art History research 19.9% Library tour 13.5% 0% 5% 10% 15% 20% 25% 30% 35% 40%
When you have a research question, who do you prefer to go to for help? Library support staff, 5.1% CUIT staff, 0.5% Department IT staff, 0.3% Librarian, 28.7% Classmate, 19.9% Friend, 5.6% TA, 8.0% Professor, 31.9%
When you have a technology question, who do you prefer to go to for help? Library support staff, 5.9% Department IT staff, 14.4% Librarian, 5.7% Professor, 1.4% TA, 5.9% CUIT staff, 13.0% Friend, 22.7% Classmate, 30.9%
When you have a research question, how would you prefer to ask a librarian? (Please choose all that apply.) Other (please specify) Facebook Text message Phone Instant Messaging (IM) Email In person 0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0% 90.0%
How would you prefer to receive news about Avery Library? (Please choose all that apply.) Other (please specify) 1.9% I'd prefer not to receive announcements from Avery Library 14.9% Facebook 4.3% Twitter 0.5% Library blog 10.4% Fliers 6.6% LCD screens in the library 16.5% Email announcement via my departmental email list 23.4% Email announcements from the library 57.7% 0% 10% 20% 30% 40% 50% 60% 70%
A joy, a gift, a miracle
Next Steps Functional massing plan: Materials Users & Staff Technology Feasibility & design studies Lighting & environmental controls: Graduate reading room Avery classics