INSTRUCTIONS AND INFORMATION

Transcription

1 INSTRUCTIONS AND INFORMATION FOR SLOVENIAN VIGNETTE VENDORS All that Slovenian vignette vendors must know about the sale and use of vignettes on Slovenian motorways and expressways Instructions valid from 1 December 2017 Motorway Company in the Republic of Slovenia Head office: Ul. XIV. divizije 4, 3000 Celje

2 Dear vignette vendors! To be able to answer all the questions vignette buyers or motorway users will address to you, we prepared the Instructions and information for Slovenian vignette vendors. We hope they contain everything you need to know about the sale and use of vignettes in Slovenia. If you think that a part of the instructions needs to be supplemented or explained in greater detail, please contact us. We are happy to receive any feedback. If you are unable to find all answers in the instructions, we are available for additional information. You can turn to the contact persons listed on page 3 or write to us at vinjeta@dars.si. Thank you for your cooperation! Head office: DARS d.d. Ul. XIV. divizije Celje Branch office: DARS d.d. Grič Ljubljana Telephone: vinjeta@dars.si Website:

3 Contents: 1. Contacts The most important facts Roads requiring the use of vignettes Marking vignette sales points Types of vignettes and vignette prices How to use a vignette Applying the vignette Special provisions Toll exemptions Offences and fines regarding the vignette Issuing a replacement vignette Packaging A list of important warnings Instructions valid from 1 December, 2017

4 1. Contacts Logistics department: Darja Bartolj, tel: Sanja Bašič, tel: The most important facts Before selling the vignette, the user must be asked which toll-rate category the vignette is purchased for. It is the buyer's responsibility to check which toll-rate category he/she is buying the vignette for. If the buyer is not certain about this, you can help with the list of measured vehicles published on (see page 21). All camping vehicles regardless of the height with a maximum authorised mass not exceeding 3,500 kg fall into toll class 2A. Camping vehicles with a maximum authorised mass exceeding 3,500 kg pay the toll at the toll stations. 2018, we will implement an electronic toll system in free traffic flow for vehicles whose maximum permissible weight exceeds 3,500 kg. As a consequence, all such camping vehicles will need to acquire a DarsGo device (more information at Apart from the mandatory items found on a receipt, as established by law, the receipt given to the customer must contain the serial number of the sold vignette. The user should keep the invoice and coupon for the purchased vignette until the latter expires. The toll shall be considered paid only if it a valid vignette is affixed. If anyone tries to remove the already affixed vignette, the vignette shall be voided - one of the following safety signs shall appear NEVELJAVNO ( INVALID ), number 18 or code 2B! If the wrong vignette is applied to the windshield, the user should not try to remove it, but should immediately contact DarsGo Service Ljubljana (see page 21). Replacing the vignette at the sales point after it has been applied is not possible. Under no circumstance is the vignette transferable between vehicles. Single track vehicle is a vehicle with up to 50 cm wide ground track. Instructions valid from 1 December,

5 3. Roads requiring the use of vignettes In the Republic of Slovenia, a toll is charged for the use of motorways and expressways. All one-track motor vehicles (motorcycles) and two-track motor vehicles, with or without a trailer, with a maximum permissible weight not exceeding 3,500 kg, are required to pay the toll by purchasing a vignette. Roads on which the use of vignettes is mandatory: Motorways Expressways A1 Šentilj - Koper (Srmin) H2 Pesnica - Maribor (Tezno) A2 A3 A4 A5 Karavanke - Obrežje Gabrk - Fernetiči Slivnica - Draženci Maribor (Dragučova)- Pince H3 H4 H5 H6 Ljubljana (Zadobrova junction - Tomačevo roundabout - Koseze junction) / northern bypass Razdrto (Nanos) - Vrtojba Škofije - Srmin - Koper (Slavček) A vignette is only necessary as far as the Semedela junction (direction Izola) or starting from the Semedela junction (direction Ljubljana). H7 Dolga vas - border with Hungary All motorways and expressways on which the use of vignettes is mandatory are marked with appropriate traffic signs informing users of the vignette toll system. The Karavanke tunnel The Karavanke interstate road tunnel linking the Slovenian motorway A2 and the Austrian A11 motorway is not included in the vignette tolling system. Therefore, it is not the Slovenian vignette but the toll for the use of the Karavanke road tunnel, which applies for the use of the Karavanke tunnel. The paid toll for the use of the Karavanke road tunnel only covers the first motorway junction on both sides of the border (the Hrušica junction in Slovenia; the Rosenbach junction in Austria). In order to continue the journey along the motorway beyond the Hrušica junction into the heart of Slovenia, the user must have a vignette placed on the vehicle. For information on the toll for the use of Karavanke road tunnel and the method of payment, visit: 4 Instructions valid from 1 December, 2017

6 Roads on which the use of vignettes is mandatory The Ljubljana Ring Road The Maribor Ring Road Instructions valid from 1 December,

7 4. Marking vignette sales points All vignette sales points in Slovenia and abroad have to be marked with a seller certificate and a vignette price list on the door or other clearly visible place. The seller certificate used to mark official sales points will be sent to you by mail in November All official vignette sales points are published on 6 Instructions valid from 1 December, 2017

8 5. Types of vignettes and vignette prices In order to use the toll road with a motor vehicle with a maximum authorised mass not exceeding 3,500 kg, it is mandatory to purchase and affix a valid vignette on the vehicle before entering the toll road. If a motor vehicle tows a trailer vehicle, only the maximum authorised mass of the (towing) vehicle is relevant for the classification into the tollrate categories listed below. Toll-rate categories Motor vehicles that are required to pay tolls by purchasing a vignette are divided into three toll classes: TOLL-RATE CATEGORY 1: One-track motor vehicles and motorcycles, with or without a trailer. TOLL-RATE CATEGORY 2A: Camping vehicles (regardless of height) and two-track motor vehicles, where the height of the vehicle above the front axle does not exceed 1.30 m and the maximum permissible weight does not exceed 3,500 kg, with or without a trailer. Camping vehicles are defined as only those vehicles that are marked as such in the vehicle registration certificate or in the vehicle approval/compliance document, as well as all other vehicles with permanently fixed equipment necessary for living in the vehicle. However, a vehicle that is only furnished with removable equipment, such as mattresses, cookers, camping equipment, etc., is not understood to be a camping vehicle. In addition to the usual passenger vehicles (saloon cars, caravans, convertibles, etc.), toll class 2A also includes all SUVs, terrain vehicles and pickups. Instructions valid from 1 December,

9 TOLL-RATE CATEGORY 2B: Two-track motor vehicles with the height of the vehicle above the front axle measuring 1.30 m or more and a maximum permissible weight not exceeding 3,500 kg, with or without a trailer. Toll class 2B includes light goods vehicles and combined / dual use passenger and/or goods vehicles, their maximum permissible weight limited to and including 3,500 kg and the vehicle s height above the front axle measuring 1.30 m or more. This category does not include camping vehicles, saloon cars, terrain vehicles or pickups. List of measured vehicles The list of measured vehicles contains those vehicle brands and models where a standard inspection or simple measurement (for example, when it comes to standard lorry models) does not reveal that the vehicles in question significantly exceed the 1.30 m height above the front axle. It thus contains vehicle brands and models for those borderline vehicles that have a height above the front axle in the region of the 1.30 m border value. They were consequently measured using a certified measuring machine. The list serves as a general guideline for vignette sellers and buyers who, in the case of doubt about a borderline vehicle s toll class category, can recheck whether the vehicle in question is placed in toll class 2B on this list. The list of measured vehicles is published at The height of a vehicle above the front axle is the distance between the ground surface and the highest point of the vehicle in a plane that is perpendicular to the ground and passes through the front axle. Before purchasing a vignette, the customer should verify which toll-rate category his/her vehicle belongs to. 8 Instructions valid from 1 December, 2017

10 Vignette price list Vignette prices differ according to the toll-rate category and the period of validity. Sellers must place the price lists provided by DARS d.d. in a clearly visible place. Toll-rate category Period of validity Weekly vignette Half-year vignette Yearly vignette Weekly vignette Monthly vignette Yearly vignette Weekly vignette Monthly vignette Yearly vignette Price (with VAT) 7.50 EUR EUR EUR EUR EUR EUR EUR EUR EUR Vignette prices are determined and published by the Government of the Republic of Slovenia and are binding. It is forbidden to apply any kind of commercial discount for the purchase of a vignette. Vignette validity All 2018 vignettes are being sold from 1 December 2017 up to and including 30 November A weekly vignette is valid for 7 consecutive calendar days, i.e. the perforated day, which is selected by the buyer upon purchase, and the following six days. A monthly vignette is valid for one month from the moment of purchase to the end of the day in the following month that has the same number as the day of purchase, or to the end of the last day in the following month, if the latter does not have a day with the same number. A half-year vignette is valid for six months from the day of purchase. A yearly vignette for the current year is valid from 1 December of the previous year to 31 January of next year (14 months). Instructions valid from 1 December,

11 6. How to use a vignette Yearly vignette The validity of a yearly vignette is indicated by the last two numbers of the year located in the top left corner of the vignette as well as with the vignette's colour, which is different for each year. A yearly vignette is placed in an appropriate spot on the vehicle. Yearly vignettes do not get punched. Unlike the yearly vignette, sellers must validate or punch a half-year, monthly and weekly vignette at the moment of sale to determine its period of validity. Punching requires great care because of the small size of the fields. We advise sellers to be careful about the date field when punching a vignette. 10 Instructions valid from 1 December, 2017

12 Properly punched half-year, monthly and weekly vignettes: Half-year vignette The first day of validity is punched. Half-year vignettes cannot be bought in advance! e.g. day 17 and month VIII The vignette is valid for six months, i.e. from the day it was punched to the end of the last day of the six-month period. In the above example, it means that the vignette is valid up to and including 17 February Half-year vignettes are available for single-track vehicles only. A half-year 2018 vignette purchased in December 2017 needs to have the date of purchase and the XII/17 fields punched. In the example below, the vignette is valid up to and including 17 June Instructions valid from 1 December,

13 Monthly vignette The first day of validity is punched. Monthly vignettes can not be bought in advance! e.g. day 17 and month VIII A monthly vignette is valid from the day of purchase to the end of the day in the following month that has the same number as the day of purchase, or to the end of the last day in the following month if the latter does not have a day with the same number. In the above example, it means that the vignette is valid up to and including 17 September Monthly vignettes are available for double-track vehicles only. A monthly 2018 vignette purchased in December 2017 needs to have the date of purchase and the XII/17 fields punched. In the example below, the vignette is valid up to and including 17 January Instructions valid from 1 December, 2017

14 Instructions and information for vignette vendors Weekly vignette The first day of validity is punched. Weekly vignettes can be bought in advance! e.g. day 17 and month VIII The weekly vignette is valid for 7 consecutive calendar days, i.e. the perforated day, which is selected by the buyer upon purchase, and the following six days. In the example provided below, the vignette is thus valid up to and including 23 August The last day on which a weekly vignette may be perforated is 30 November 2018! A weekly 2018 vignette chosen by the user to be punched in December 2017 needs to have the date chosen by the user and the XII/17 field punched. In the example below, the vignette is valid up to and including 23 December Instructions valid from 1 December,

15 Never hand a customer an unpunched half-year, monthly and weekly vignette! If you make a mistake while perforating the vignette, you are asked not to hand it over to the buyer; rather, you should keep it, remove it from sale, enter its serial number into the appendix of the form used for calculating sales and then return it to us in accordance with the vignette commissions sales contract. Vignettes that have already been placed on a vehicle and later returned because they were incorrectly punched cannot be claimed at DARS. The seller of the vignette must bear such costs. Vendors at the point of sale may not take back vignettes, on which any of the following signs are displayed: NEVELJAVNO ( INVALID ) or only part of the inscription, Entire or part of the number 18, Entire or part of the code 2B. Inscriptions partially or fully emerge only when the vignette is already affixed to the windscreen or any other basis; however, they never appear when the vignette is removed from the protection foil. DARS shall not acknowledge complaints in the case of return of such vignettes. The vignette punch pliers need to be used with gentle force for the validation of an individual vignette (1 piece). Punching multiple vignettes at the same time is not permitted due to the risk of damaging the vignettes (incorrect punching) and the tools. 14 Instructions valid from 1 December, 2017

16 7. Applying the vignette Before entering the toll station, the driver must properly place a valid vignette on the windscreen for the toll-rate category his/her vehicle belongs to. The vignette must be affixed to the vehicle before entering the toll road. Please make customers aware of this when selling them a vignette. When is a vignette properly applied? Double-track vehicle After removing the protective foil, the undamaged vignette should be affixed, with the original adhesive, on the inner edge of the windscreen, so that it is clearly visible from the outside (vignette should not be, for example, affixed on the area where the windscreen is tinted). When applying the vignette, follow the instructions on the reverse of the vignette. In favour of road safety, and in order to ensure efficient and customer-friendly toll payment control, all previously applied or invalid vignettes must be removed from the windscreen before applying the new valid vignette. The vignette should not be placed on vehicle s side windows. Single-track vehicle Vignettes on motorcycles must be placed on a level and clearly visible surface that cannot be removed from the motorcycle unless with the use of a considerable amount of force (e.g. the fuel tank, etc.). The vignette has to be undamaged and applied with the original glue. When applying the vignette, follow the instructions on the back of the vignette. Take care to always apply the vignette on a clean, smooth and dry surface (before applying the vignette, remove the remains of dust, oil and wax). Instructions valid from 1 December,

17 When applying the vignette, it is not allowed to use special foils, suction pads, adhesive tapes and similar products. If such products are used, a vignette does not serve as proof for paying the toll, which means that it is invalid. We recommend that the vignette is applied at temperatures exceeding 5 C. If temperatures are lower, we recommend turning on the heating and directing it towards the windscreen prior to applying the vignette. If the vignette is not affixed to the windscreen in accordance with the instructions, it becomes invalid and the road user is understood not to have paid the required toll. Do not apply the coupon found on the underside of the vignette. Store it for the entire period of the vignette's validity. Please inform customers not to apply the coupon found on the underside of the vignette. The customer must store it, as it acts as proof of paying the toll in case of a shattered windscreen and can help the customer with exercising his/her right to a replacement vignette or the reimbursement of costs for the purchase of a replacement vignette. 16 Instructions valid from 1 December, 2017

18 8. Special provisions Prohibition against removing and reapplying the vignette After a vignette is appropriately affixed to the vehicle, it must not be removed with the aim of re-use on another vehicle, as it shall be self-destructed, with one of the following inscriptions: NEVELJAVNO ( INVALID ), number 18, code 2B. The use of chemical agents on a vignette or any other interference with the vignette or its original glue with the aim to prevent its selfdestruction upon removal is also prohibited. In all of the above cases, the vignette ceases to act as proof of toll payment or it means that the user has not paid the toll for the use of the toll road. Single track or double track vehicle? The type of vignette, which the user of toll roads should use in the case of a three-wheel vehicle, depends on the distance of tracks between the wheels on the same axle. If the track is wider than 50 cm, a double track vignette (2A) is required. If such vehicle does not have a windscreen, on which the vignette of this type should be properly affixed, the user must require from DARS the proof of payment of the vignette after the purchase and before the use of the toll road. Exceptions regarding the application of the vignette to a vehicle Toll road users owning vehicles without windscreens can use vignettes without applying them to such vehicles. The same applies for vehicles with a technical certificate issued by its manufacturer stating that a vignette must not be applied to the windscreen. In both cases from the previous paragraph, toll road users must keep an original certificate of purchase of a vignette in their vehicle issued by the overseer. The certificate must include the registration number of the vehicle the vignette was purchased for. For additional information on acquiring the necessary certificate, the toll roads user should contact the road manager DARS d. d., DarsGo Service Ljubljana, on the phone number or , or on the web page Instructions valid from 1 December,

19 9. Toll exemptions The Road Tolling Act stipulates that the toll is not required for: Transport by vehicles with priority and escort vehicles, including escorted vehicles. Transport with Slovenian Armed Forces military vehicles. Transport with foreign military vehicles to perform duties of national defence, international peacekeeping missions and other defence and security missions, if so stipulated by international treaties. Transport with vehicles used for performing the tasks of humanitarian assistance to those affected in peace or war, due to natural and other disasters or armed conflicts. Transport using the toll road operator s vehicles for the implementation of maintenance activities of toll roads and toll activities. Transport with vehicles conducted in order to provide humanitarian aid to those affected in peace or war, due to natural and other disasters or armed conflicts include those transports that are carried out on the basis of a correctly filled-in travel order determined by the toll roads operator. The documents must be original and must contain information on the number plates of the vehicle for which the exemption of the toll fee and charge for external costs is being claimed. The toll roads operator should be informed about the foreign vehicles arrival at least 24 hours before their arrival. 18 Instructions valid from 1 December, 2017

20 10. Offences and fines regarding the vignette A fine ranging from 300 to 800 euros is imposed for an offence committed by a toll road user who: Uses a toll road without a valid vignette for a particular toll class affixed in the prescribed manner, and Fails to affix the vignette on the vehicle with its original glue, or changes or reduces the effectiveness of the glue with unauthorised interference. If the perpetrator of an offence from this Article cannot be determined, the owner or holder of the right to use the vehicle will be fined, unless he/she can prove that he/she has not committed the offence. Control over the proper use of vignettes is performed by the Družba za avtoceste v Republiki Sloveniji (DARS), the Customs Administration of the Republic of Slovenia and the Police. Instructions valid from 1 December,

21 11. Issuing a replacement vignette Information on the procedures for the acquisition of a replacement vignette or the reimbursement of costs for the purchase of a replacement vignette can be found at our website All the procedures related to the acquisition of replacement vignette and refunding the costs of the replacement vignette can be undertaken by post or personally by the user at DarsGo Service Ljubljana or DarsGo Service Lopata. A toll road user can demand from the overseer of roads (DARS d.d.) to issue him/her a replacement vignette for the same period or to reimburse him/her for the costs of the purchase of a vignette if he/she himself/herself purchased the replacement yearly or half-year vignette only in the following cases: If he/she had to replace a shattered windscreen or part of a motorcycle to which the vignette was applied; If he/she replaced the vehicle, windscreen or part of a motorcycle within the warranty period; If he/she had the car dismantled. Replacement vignette In order to be issued a replacement vignette due to the replacement of the windscreen, motorcycle or vehicle part to which the vignette was applied, a form has to be filled in and the following items enclosed: The removed vignette (if the complete serial number is not visible, the accompanying coupon has to be enclosed). A period of validity must be visible on the removed half-year, monthly or weekly vignette, otherwise a receipt for the purchase of the vignette has to be enclosed; A copy of the receipt for the replacement windscreen/motorcycle part, issued by the body shop that performed the repair (it must be evident from the enclosed receipt who the person subject to toll payment is and which vehicle was subject to repair), or a copy of the document proving that the vehicle or part of the vehicle was replaced within the warranty period. For issuing a substitute vignette, refunding the value of a substitute vignette or refunding a proportionate part of the value of an annual/half-year vignette if the vehicle is sent to be dismantled, only the removed vignette should be submitted (see the provision above). If the vehicle was sent to be dismantled abroad, it is necessary to enclose copies of the documents about the deregistration and delivery of the vehicle and translations of the documents by a certified translator. 20 Instructions valid from 1 December, 2017

22 Reimbursement of costs for the purchase of a replacement vignette The reimbursement of costs for the purchase of a replacement vignette can be claimed if the user had to buy the vignette himself/herself due to the above reasons. Reimbursement can be claimed only for the yearly and half-year vignette. In this case, the user must buy the same kind of vignette as the one being replaced (yearly vignette if it replaces a yearly vignette and a half-year vignette if it replaces a half-year vignette). For a yearly vignette, the entire value is reimbursed but only for the replacement vignette purchased before the start of validity of the yearly vignette for the following calendar year. For a half-year vignette, if the user determined a new period of validity for the replacement vignette, a proportional part of the entire value of this vignette is reimbursed for the period until the expiry of the period of validity of the replaced or destroyed vignette. For the reimbursement of costs for the purchase of a replacement vignette, the user must fill in a form and enclose the attachments necessary for the acquisition of a replacement vignette, together with a coupon and the receipt for the purchase of a new (replacement) vignette. The application for the issue of a substitute vignette, the refund of the value of a substitute annual/half-year vignette or the refund (of a proportionate part) of the value of an annual/half-year vignette if the vehicle is sent to be dismantled (can be found at should be submitted within 30 days of the establishment of this right. Everything necessary for the acquisition of a replacement vignette or the reimbursement of costs for the purchase of a replacement vignette can be taken care of by users in person or by post at this address: DARS d. d. DarsGo Service Ljubljana Grič 54 (Ljubljana northern bypass: exit Brdo no. 16) SI-1000 Ljubljana or DarsGo Service Lopata (A1 Ljubljana / Maribor Celje zahod exit point) You can get detailed information by telephone at or Opening hours: Monday to Friday from 6.30 AM to 9 PM, Saturdays from 8 AM to 1 PM. Instructions valid from 1 December,

23 12. Packaging Vignettes are packaged in package units of: 100 units for single-track vehicles (10 times 10 vignettes), in packages of 4,500 units, 500 units for double-track vehicles (5 times 100 units), in packages of 15,000 units. Year 2018 GTIN number A C weekly vignette for toll-rate category half-year vignette for toll-rate category yearly vignette for toll-rate category weekly vignette for toll-rate category 1 (package of 10 units) half-year vignette for toll-rate category 1 (package of 10 units) yearly vignette for toll-rate category 1 (package of 10 units) weekly vignette for toll-rate category 1 (package of 100 units) half-year vignette for toll-rate category 1 (package of 100 units) yearly vignette for toll-rate category 1 (package of 100 units) weekly vignette for toll-rate category 1 (package of 4,500 units) half-year vignette for toll-rate category 1 (package of 4,500 units) yearly vignette for toll-rate category 1 (package of 4,500 units) weekly vignette for toll-rate category 2A monthly vignette for toll-rate category 2A yearly vignette for toll-rate category 2A weekly vignette for toll-rate category 2A (package of 100 units) monthly vignette for toll-rate category 2A (package of 100 units) yearly vignette for toll-rate category 2A (package of 100 units) weekly vignette for toll-rate category 2A (package of 500 units) monthly vignette for toll-rate category 2A (package of 500 units) yearly vignette for toll-rate category 2A (package of 500 units) weekly vignette for toll-rate category 2A (package of 15,000 units) monthly vignette for toll-rate category 2A (package of 15,000 units) yearly vignette for toll-rate category 2A (package of 15,000 units) 22 Instructions valid from 1 December, 2017

24 060 7 weekly vignette for toll-rate category 2B monthly vignette for toll-rate category 2B yearly vignette for toll-rate category 2B weekly vignette for toll-rate category 2B (package of 100 units) monthly vignette for toll-rate category 2B (package of 100 units) yearly vignette for toll-rate category 2B (package of 100 units) weekly vignette for toll-rate category 2B (package of 500 units) monthly vignette for toll-rate category 2B (package of 500 units) yearly vignette for toll-rate category 2B (package of 500 units) weekly vignette for toll-rate category 2B (package of 15,000 units) monthly vignette for toll-rate category 2B (package of 15,000 units) yearly vignette for toll-rate category 2B (package of 15,000 units) Instructions valid from 1 December,

25 Each package unit is equipped with a sticker displaying: A package unit's GTIN number, Serial numbers of vignettes in an individual package unit from to and a bar code of the serial numbers of the first and last vignette in the package unit ITF symbol (interleaved 2 of 5 with check digit). In case one or more sequence numbers in a package are missing, the number of missing vignettes with sequence serial numbers is added at the end. All missing serial numbers are recorded on the so-called vignette black list. Package weight in the form of a bar code - ITF symbol (interleaved 2 of 5). In principle, there should be no mistakes in packaging, however if one of the vignettes is missing or is in surplus, fill in the claim form and forward it to us at the end of the accounting period together with the statement of the vignette sales. Serial numbers A serial number on a vignette consists of one letter, one free space and seven numbers. Serial numbers follow each other in an ascending order and are marked on a vignette: Serial numbers for weekly vignettes for toll-rate category 1 start with the letter J, followed by a space and a seven-digit number (from J onwards). Serial numbers for half-year vignettes for toll-rate category 1 start with the letter K, followed by a space and a seven-digit number (from K onwards). Serial numbers for yearly vignettes for toll-rate category 1 start with the letter L, followed by a space and a seven-digit number (from L onwards). 24 Instructions valid from 1 December, 2017

26 Serial numbers for weekly vignettes for toll-rate category 2A start with the letter M, followed by a space and a seven-digit number (from M onwards). Serial numbers for monthly vignettes for toll-rate category 2A start with the letter N, followed by a space and a seven-digit number (from N onwards). Serial numbers for yearly vignettes for toll-rate category 2A start with the letter O, followed by a space and a seven-digit number (from O onwards). Serial numbers for weekly vignettes for toll-rate category 2B start with the letter P, followed by a space and a seven-digit number (from P onwards). Serial numbers for monthly vignettes for toll-rate category 2B start with the letter R, followed by a space and a seven-digit number (from R onwards). Serial numbers for yearly vignettes for toll-rate category 2B start with the letter S, followed by a space and a seven-digit number (from S onwards). The serial number on the coupon (stub) is printed in the form of a bar code ITF symbol (interleaved 2 of 5 with check digit). Bar code structure: VTSSSSSSSSLK K control number determined by algorithm. V vehicle type: - 6: toll-rate category 1-7: toll-rate category 2A - 8: toll-rate category 2B T period of validity: - 7: weekly, - 8: monthly, - 9: half-year, - 1: yearly. SSSSSSSS_- sequence serial number, starting with L year of validity 2018: 8 Quality control If among the vignettes given to you for sale you discover vignettes that are in any way damaged or poorly printed, do not sell them to customers instead take them out of sale and return them to us according to the Commission sales contract. The serial numbers of these vignettes have to be reported when compiling the statement of vignette sales. If you notice packaging defects, do not open the package and send it back to us. Instructions valid from 1 December,

27 13. A list of important warnings What has to be taken into account when selling vignettes? Before selling a vignette, check with the customer which double-track vehicle it is needed for. A customer wanting to purchase a vignette for a double-track vehicle needs to be asked if the vehicle he/she is purchasing the vignette for belongs to toll-rate category 2A or 2B. The 2A tollrate category includes camping vehicles and double-track vehicles with a height above the front axle not exceeding 1.30 m. The 2B toll-rate category includes double-track vehicles with the height above the front axle being 1.30 m or higher. Measuring the height of a double-track vehicle above the front axle Vehicle height above the front axle is the distance between the surface and the vehicle's highest point in a line that is perpendicular to the surface and runs through the front wheels' axle. When measuring the height of the vehicle, it is important that the vehicle is not laden with cargo and has appropriate tyre pressure. A half-year, weekly and monthly vignette must be punched by the seller. Presale of weekly vignettes Only weekly vignettes can be purchased in presale. The starting day of the journey is relevant for punching. Ask the customer about the expected date of the start of the journey on Slovenia's toll roads, as this date is relevant for punching a weekly vignette. Warn the customer that it is not possible to return a weekly vignette if the date of the journey changes. A weekly vignette can be punched on 30 November 2018 at the latest. Incorrectly punched vignettes Incorrectly punched vignettes that were not issued to the customer are returned and levied to DARS d.d. at the end of the year together with the unsold vignettes. The serial numbers of these vignettes have to be reported when compiling the statement of vignette sales. 26 Instructions valid from 1 December, 2017

28 A vignette is damaged before its application If the vignette gets damaged (torn) before it is placed on the vehicle, the user must stick the vignette back on to the protective foil and not to the windscreen. Such a vignette has to be replaced at the sales point where the vignette was purchased. Sold vignettes cannot be returned! Sales points are not allowed to accept already sold vignettes, except when a sold vignette is replaced on the grounds of a claim at the sales point on the account of the seller: If the seller incorrectly punched the vignette that the user has not yet used, If there is evidence of a lack of vignette quality (e.g. if a vignette is torn, before it is affixed on the vehicle) and none of the following inscriptions appears NEVELJAVNO ( INVALID ), number 18 or code 2B. If the seller issued an incorrect type of vignette that the user has not yet placed on the vehicle. Incorrectly punched vignettes that have not yet been applied to the windscreen or vignettes of poor quality that have not yet been applied to the windscreen can be returned to DARS by the seller in accordance with the General terms and conditions of vignette commission sale. Vignettes that have already been applied and are returned by customers because they were incorrectly punched cannot be claimed at DARS by the seller. The seller must bear the costs of such a vignette. Issuing replacement vignettes at sales points is not possible. All procedures relating to replacement vignettes can be undertaken by post or personally by the user at DarsGo Service Ljubljana or DarsGo Service Lopata (see page 21). Instructions valid from 1 December,