2017 IEFS Time Standards Changes

Transcription

1 January 2017 Time Standards Changes Technician Edition 2017 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks and service marks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners. AT&T Proprietary (Internal Use Only). Not for use or disclosure outside the AT&T companies except under written agreement.

2 performance measurement strategy Exception time for all meetings AM time has been reduced All meetings including tailgates should be exception time Some regions have weekly meetings and others are daily This is consistent with current process in other business units PHP exception code retirement Helper tickets will generate a fixed earned time Helper tickets should only be created to help with a roadblock, not with an entire order This is consistent with other business units 2

3 Earned Time drivers in IEFS Install Variables Daily Base Time Install Transport Install Product Other Variables AM PM Fuel Travel IP Install DTV Install IP Repair DTV Repair Cutover Rollback Helper Single Pair Bonded Pair Fiber Satellite Wireless Gateway AB Jack Internet Phone IPTV Wired Receiver IPTV Wireless Receiver DTV Wired Receiver DTV Wireless Receiver DTV Wireless Bridge DTV Wired DECA Return Reason Codes Hold Reason Codes Self Reported Items 3

4 Time Standard Comparisons Premises & Wire Technicians (Legacy AT&T) Daily Earned Hours Daily Earned Hours AM (AT&T Based) 0.39 AM (AT&T Based) 0.29 PM (AT&T Based) 0.19 PM (AT&T Based) 0.16 AM (Home Based) 0.23 AM (Home Based) 0.17 PM (Home Based) 0.10 PM (Home Based) 0.10 Fuel 0.03 Fuel 0.04 Job Base Earned Hours Job Base Earned Hours CSI Install 0.57 IP Install 0.60 Full Install 0.99 DTV Install 0.81 Standard Repair 0.91 Bonded Pair / Frequent Repair 1.03 IP Repair 1.23 GigaPower Repair 1.18 Standard Repair 0.91 Bonded Pair / Frequent Repair 1.03 DTV Repair / Service 1.56 GigaPower Repair 1.18 Cutover 0.6 Cutover 0.97 Helper Ticket PHP Exception Helper Ticket 0.50 DWA Earned Hours DWA Earned Hours PLACE BURIED FIBER DROP 0.75 PLACE AERIAL FIBER DROP 0.75 PLACE AERIAL FIBER DROP 2 SPAN 1.25 PLACE FIBER DROP 0.92 PLACE AERIAL FIBER DROP 3 SPAN 1.75 PLACE AERIAL FIBER DROP 4 SPAN 2.25 PLACE FIBER ONT 0.7 ONT POWER PLACE WIRE 0.42 NOW PART OF FIBER TRANSPORT 4 Install Transport Earned Hours Install Transport Earned Hours IPDSL 0.64 FTTN 0.71 Single Pair 0.75 Bonded Pair 1.22 Bonded Pair 1.07 Fiber 0.62 Fiber 1.07 Satellite 1.32 Satellite 1.66 Install Product Earned Hours Install Product Earned Hours Internet Gateway 0.55 Residential Gateway 0.73 Gateway 0.61 AB Jack (Unsuccessful) 0.06 AB Jack (Successful) 0.11 AB Jack (Successful) 0.18 Internet 0.26 Internet 0.24 Phone 0.18 Phone 0.23 Router / IAD 0.18 Router / IAD 0.48 Wired First Receiver 0.13 Wired Receiver Additional 0.42 IPTV Wired Receiver 0.32 Wireless Receiver 0.13 IPTV Wireless Receiver 0.24 DTV Receiver 0.42 DTV Wired Receiver 0.63 DTV Wireless Receiver 0.32 DTV Wireless Bridge 0.14 DTV Wired DECA 0.16

5 Time Standard Comparisons DFS Technicians (Legacy DTV) 2016 DFS Daily Earned Hours Daily Earned Hours AM (Home Based) 0.23 AM (Home Based) 0.17 PM (Home Based) 0.10 PM (Home Based) 0.10 Fuel 0.03 Fuel DFS Job Base Earned Hours Job Base Earned Hours New Install 1.59 Former Install 1.33 DTV Install 0.81 Upgrade 0.98 Service 1.01 DTV Service 1.56 Rollback 0.85 Rollback DFS Install Transport Earned Hours Install Transport Earned Hours DTV ODU 1.32 DTV SWM Labor 0.5 Satellite (LNB/ODU/SWM) DFS Install Product Earned Hours Install Product Earned Hours DTV Wired Receiver 0.42 DTV Wired Receiver 0.63 DTV Wireless Receiver 0.42 DTV Wireless Receiver 0.32 DTV Wireless Bridge 0.5 DTV Wireless Bridge 0.14 DTV Wired DECA 0.25 DTV Wired DECA 0.16 DTV Wireless DECA 0.08 DTV Wireless DECA - 5

6 Fiber transport credit using expanded options in WFE Fiber Transport Fiber Drop DWA Total Transport Time Base fiber transport includes Placing fiber cross connects (if needed) Terminating fiber drop (if needed) Placing slack NID (if needed) Placing power wire and BBU (if needed) Placing and terminating fiber NTW (if needed) Placing and activating of ONT (inside or outside) (if needed) All testing as required New expanded WFE options Will add 0.92 hours for fiber drop placement Will include additional DWAs for Work Measurement to study for potential time standard adjustment in mid-2017 MDU/No DWA Aerial/Buried DWA * WFE Process must be followed 6