THE PROCESS OF GUIDING TOURISTS IN NGAYOGYAKARTA HADININGRAT PALACE

Transcription

1 THE PROCESS OF GUIDING TOURISTS IN NGAYOGYAKARTA HADININGRAT PALACE FINAL PROJECT REPORT Submitted as a Partial Requirement in Obtaining Degree in the English Diploma Program, Faculty of Cultural Sciences, Sebelas Maret University By: Esti Rahmawati C ENGLISH DIPLOMA PROGRAM FACULTY OF CULTURAL SCIENCES SEBELAS MARET UNIVERSITY SURAKARTA 2016 i

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4 MOTTO The victories they gain, They prize by their own hazard and pain Graciana iv

5 DEDICATION This Final Project is dedicated for: Herni Surastri and Rikin Santosa, My beloved parents My beloved Narendra Danang Pratama v

6 PREFACE Alhamdulillah gratitude to Allah SWT the writer says that with the blessing and grace finally I can finish the final project entitled "The Process of Guiding Tourists in Ngayogyakarta Hadnngrat Palace". I would like to thank to all those involved in the making of this final project report. I also thank to Mrs.Ardianna Nuraeni, S.S., M. Hum as a supervisor who helped me in all the challenges when completing this final project report. Based on my observation, this final project report discusses the role of tour guides in Ngayogyakarta Hadnngrat Palace, the process of guiding tourists, my problem as a tour guide, Tepas Keprajuritan s problems in managing their tour guide, the tourists problems during their visits to the palace, and also the solutions. I expect criticism and suggestions in order to complete this final project report. Hopefully,this final project report can benefit and inspire the readers. vi

7 ACKNOWLEDGEMENT I would say thanks to Allah S.W.T for his blessing in order to finish my final project report. I also want to thank to 1. Prof. Drs. Riyadi Santosa, M.Ed., Ph.D as the Dean of Faculty of Cultural Sciences, who was willing to provide the opportunity for the writer to participate in education at the English Diploma Program. 2. Agus D. Priyanto S.S, MCALL as the head of English Diploma Program, who has been pleased to guide with patience, thoroughness, and motivation to the writer to complete the education in English Diploma Program. 3. Dra. Diah Kristina M.A., Ph.D as my Academic Supervisor, who has given a lot of guidance to the writer for her education. 4. Ardianna Nuraeni, S.S., M.Hum as my Supervisor, who has given direction, guidance, encouragement, and motivation to the writer in completing her final project report. 5. All lecturers in English Diploma Programwhichhas educatedthe writerforstudyingin EnglishDiplomaProgram. 6. Dr. Didik Purwadi, M.ec as the head of Tepas Keprjuritan who has provided an opportunity for the writer to conduct job training in Bangsal Sitihinggil and Pagelaran. 7. M.Riyo Joyotamtoyo and Nur Salim as the supervisor who taught the writer to be a good tour guide during the job training. vii

8 8. KRT Kusumonegoro as the informant who have provided information to the writer to complete the data in writing the final project report. 9. All of my friend in English Diploma program 2012 generation, who always provide criticism and suggestions in the completion of this fnal project report. The writer realizes that this final project reportis far from perfect. That is why the writer expect suggestions and criticism from the reader in order to achieve the best performance to the next final project report, so this final project report can be useful for both the writers and readers. viii

9 ABSTRACT Esti Rahmawati The Process of Guiding Tourists in Ngayogyakarta Hadiningrat Palace. English Diploma Program, Faculty of Cultural Sciences, SebelasMaret University. This final project was written based on the job training as a tour guide conducted in Ngayogyakarta Hadiningrat Palace on March 22 th until April 20 th The purposes of this final project are to describe the roles of a tour guide, to explain the process of guiding, to identify the problems faced by me, Tepas Keprajuritan, and the tourist along with the solutions. There are five roles of tour guides, they are informer, tour guide, photographer, promotion agent, and public relation officer. The process of guiding activity was greeting, introducing, explaining the function of each building, and suggesting the tourists to visit other tourist attractions. There are several problems. The first is my problem as a tour guide, the second is Tepas Kerajuritan s problems in managing their tour guides, and the last is tourist s problems during their visit at the palace. My problems as a tour guide are handling the tourists who can not speak English, pronouncing Javanese terms, and answering the tourists s questions. My solution was telling my supervisor to handle the tourists who can not speak English, repeating the Javanese terms, and answering the tourist questions as well as possible. Tepas Keprajuritan s problem were the tour guide did not really guide the tourists and the tour guide did guiding activity outside the palace. To overcome this problems, Tepas Keprajuritan gave explanation and emphasized that their duty was guiding the tourists at the palace area. The tourist s problems were the difficulties in understanding Javanese terms, and finding certain tourist attractions. Their solution was asking the Javanese terms to the tour guide and asking the location of certain tourist attractions to the tour guide in the information section. ix

10 TABLE OF CONTENTS TITLE APPROVAL OF CONSULTANT APPROVAL OF THE BOARD OF EXAMINERS MOTTO DEDICATION PREFACE ACKNOWLEDGEMENT ABSTRACT TABLE OF CONTENTS i ii iii iv v vi vii ix x CHAPTER I : INTRODUCTION 1 A. Background 1 B. Objectives 3 C. Benefits 3 CHAPTER II : LITERATURE REVIEW 5 A. Tourism: Definitions and Types 5 B. Tourist: Definitions, Types and Motivations 15 C. Tour Guide: Definitions and Duties 22 CHAPTER III : DISCUSSION 31 A. Ngayogyakarta Hadiningrat Palace History Location Structure Organization Bangsal Sitihinggil and Pagelaran 34 x

11 B. The Roles of Tour Guides in Ngayogyakarta Hadiningrat Palace 38 C. The Process of Guiding Tourist in Ngayogyakarta Hadiningrat Palace 46 D. The Problems and Solutions During Job Training In Ngayogyakarta Hadiningrat Palace 54 CHAPTER IV : CONCLUSION AND SUGGESTION 63 A. Conclusions 63 B. Suggestions 67 BIBLIOGRAPHY APPENDICES xi