Whether it s in your hotel rooms or bar, Sky has the perfect product for your hotel.

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1 SB/PP/HSSUK/0118 M019 MAWW Collateral Beauty Hotels UK Package & Pricing Collateral Beauty 2016 Warner Bros. Entertainment Inc., Village Roadshow Films North America Inc. and Ratpac-Dune Entertainment LLC U.S., Can. Whether it s in your hotel rooms or bar, Sky has the perfect product for your hotel. Enjoy more bookings, top reviews and increased revenues, whilst giving your guests the latest blockbusters, award-winning dramas and world-class sport from Sky.

2 Sky TV for Hotel Rooms We offer 2 solutions to meet your hotel and customer needs. Both solutions are easy to manage and easy to use. Sky In-Room Sky In-Room gives your guests the home-from-home experience with their own SkyHD box in each hotel room. > Put your guests in control of what they want to watch with Sky s familiar channel line-up and Programme Guide > The Sky In-Room box is small and discreet to fit in with room design and layout > Sky remotes are compatible with a range of TV suppliers and hospitality platforms Sky Select Sky Select is the new, simple way to deliver a tailored channel line-up from one centralised location, meaning no need for any Sky equipment in your hotel rooms. > Choose from over 90 channels, including access to Sky, Freeview and foreign channels - with 7 Sky HD channels as standard > Select your Channel Pack and swap the channels you show in or out whenever you like to suit your guests needs Sky Select is powered by the Sky Bright Box, an innovative, scalable and purpose-built solution for Hotels. > Integrated Welcome Channel and Single Programme Guide with now and next features > Compatible with both coax and IP network cabling > Remote monitoring capabilities 2

3 Channel Packs for Hotel Rooms Choose from four great channel packs, each in stunning HD. 1 2 Ent. Mix Ent. Mix 3 Sports Mix Ent. Mix 4 Cinema Mix Ent. Mix Sports Mix What s in each Mix Cinema Mix Entertainment Mix The below is just a selection of channels you can enjoy with Entertainment Mix. Call us for a full list of channels in your subscription including HD channel availability Sports Mix * Variety ^ Music News & Events Kids Cinema Mix Documentary, Lifestyle & Culture PLUS GET ACCESS TO OVER 200 FREE TO AIR CHANNELS Add the SKY ASIA for an additional 10 to complete your package Sky Asia Pack includes Sony TV, Sony Max, Zee TV, Zee Cinema, Zee Punjabi and B4U Movies 10 (ex VAT) per month You must take a Channel Package in each of your Hotel Rooms. HD channels included are dependent on your underlying package. Compatible HD Ready TVs required. * MTV+1 can only be shown if MTV is also shown. ^MTV Music can only be shown if all other MTV channels are also shown Sky Select: Number of channels you can show from your chosen Pack depends on number of blades provided in Sky Bright Box - see page 5 for details. The F1 Logo, F1, FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related marks are trademarks of Formula One Licensing BV, a Formula One group company. All rights reserved. 3 4

4 selection and stateselection the total and state selection an number of rooms required numbernumber of rooms o for that selection infor thethat boxfor selection that seli provided. See Example provided. below. See Examp provided. Se Hotel Rooms Package & Pricing (Sky channels only) (Sky channels only) only) 1: SkyOption In-room 1: package Sky In-room package (Sky channels Option 1: Sky In-room package 3 Total No. of rooms Total No T E EXAMPLE EXAMPLE Sky In-Room Prices shown are per Room per month. Se Platinum PlatinumPlatinum Pack 1 Channel Pack 1 Channel Pack With With With Pack 2 Channel Pack 2 Channel Pack With With With Pack 3 Cinema Channel Pack 3 Channel Pack With With With Pack 4 Channel Channel Pack 4 CinemaPack Cinema With With With Cinema Cinema Cinema MINIMUM CONTRACT LENGTH: 12 MONTHS 36 MONTHS options: Payment plans without set-up costs included require up-front payment for installation, site survey and SkyHD box. SkyHD box T (Samsung HD TV only) Option 2: Samsung HD TV package ofrooms. rooms Total No (Samsung TVservice (Samsung only) HD TV only) 2: Samsung Option HD 2: Samsung TV package HD TV required for each room takingpackage the Sky HD In-Room and costs extra (currently 65 ex VAT per box). Not available to HotelsTotal with lessno. than 20 With Sky In-Room option includes site survey, SkyHD box and installation of box to wall bracket and additional cabling. For hotels under 20 Rooms, subject to site survey Samsung 32 Smart HDpremises. TV All minimum monthly price prices stated ex VAT. You must take a Channel Package in each of your Hotel Rooms. HD channels included are dependent on g 32 SmartSamsung HD TV 32 Smart HDapplies TV per hotel With With HD Ready TVs required. With your underlying package. HD Pack required for HD Viewing. Equipment and set-up pricing may vary if purchased from third party system integrator or reseller. Compatible Samsung HD TV 40 g 40 SmartSamsung HD TV 40 Smart40 HD Smart TV 40 Sky Select With With With Prices shown are per Room per month. 36 month minimum term applies Samsung HD TV g 48 SmartSamsung HD TV 48 Smart48 HD Smart TV 40 Channel Pack 1 Ent. Mix With With With Channel Pack 2 Ent. Mix Option 3: Bundle Package (Sky and Samsung 3: Bundle Option Package 3: Bundle (Sky channels Package and(sky Samsung channels HDchannels and TV) Samsung HD TV) HD TV) Channel Pack 3 Ent. Mix Cinema Mix Channel Pack 4 Ent. Mix Sports Mix Sports Mix Cinema Mix T Total No. of rooms Total No Channel Pack With Pack 1 Channel 1 Smart Pack HD TV HD channels Rooms. Hotel Sky TV in each of your take You must stated ex VAT. All prices monthly price applies per hotel premises. 150 minimum With With mart HD TV + 32 Smart HD TV included are dependent on your underlying package. HD Pack required for HD Viewing. Channel Pack Pack 2 Channel 2 Smart Pack HD TV mart HD TV + 32 Smart HD TV Channel Pack 3 Cinema Pack 3 Channel 3 Smart Cinema Cinema 32 Pack HD TV mart HD TV + 32 Smart HD TV Coax Box Pack 4 Channel Pack 4 Channel Pack 4 Receiver Cinema Blade + 32 Smart40 HD TV Cinema 32 DVB-T/T mart HD TV + 32 Smart HD TV Satellite Receiver Blade (supports 7 Sky channels) Sky Bright Box pricing Sky Bright Box Cinema With With With Sky Bright Box With With Launch OfferWith With With FWith REE FREE 11,500 Box* DVB-T Output Blade (supports up to 24 Sky channels)^ Channel Pack power supplies With Pack 1 Channel 1 Smart HD TV 40 Pack With With mart HD TV + 40 Smart IP BoxHD TV Channel Pack DVB-T/T2 Receiver Blade REE + 40 HD TV F With Pack 2 Channel Pack 2 Smart FREE 9, Satellite BWith ox* mart HD TV + 40 Smart HDReceiver TV Blade (supports 7 Sky channels) With 2 power supplies Channel Pack Cinema HD TV Pack 3 Channel Pack 3 Smart With Cinema Cinema 40 Additional 1,500 Satellite Receiver Blade (supports Sky channels) mart HD TV + 40 Smart HD TV 8 With 500 With Channel Pack Cinema 40 2, Additional DVB-T Blade (supports 24 Sky channels) + 40 HDOutput TV Cinema Pack 4 Channel 4 Smart Cinema With 40 Pack mart HD TV + 40 Smart TV Box With 140 With 140 LG SetHD Back Pack 1 (compatible with Sky Bright Box) SkyChannel Hotel Remote + 48 Smart HD TV With Pack 1 Channel Pack mart HD TV + 48 Smart HD TV With With Channel Pack party system integrator or reseller. Installation costs Equipment pricing may vary if purchased from third apply. Compatible HD ready TVs required Smart HD TV With Pack 2 Channel Pack ^Output blade capacity depends on the amount of freeview channels selected. mart HD5TV* S+ky 48 Smart HD TV With With Bright Box Launch Offer Equipment Loan Only available for limited company operating hotel with 75 or more Rooms taking Sky Select Channel Pack 4 in 100% of Rooms for a 36 month minimum term. Sky Select Channel 3will receive a free Cinema must be activated before 30 JunePack You loan of the Sky Bright Box (including 1 Satellite Receiver Blade, and, for Coax Box only, 2 DVB-T Output Blades) and two additional Satellite Receiver Blades 48 for the duration of the 36 month minimumhd term.tv Additional blades can also be loaded on a loaned basis at the then current standard loan rates available from Sky. Title in the loaned equipment remains with Sky Smart Pack 3 Channel With Cinema Cinema 48 Pack 3 48

5 Sky TV for Hotel Bars Sky Ultimate Additional Sky TV Products Premium Sports Channels Racing Pack * * * At The Races and Racing UK can be subscribed to separately. Call for details. BoxNation Sky Sports Box Office * Available as a pay-per-view service, content will vary. Please call for details. Save money on Sky Also including: Entertainment Channels Save up to 33% with Molson Coors Get a discount off your monthly Sky bill when you switch to our partner Molson Coors (UK) brands including Carling. Only available to selected independent premises in mainland UK and NI and certain leased and tenanted licensed premises in mainland UK(excludes Group customers, Channel Islands and Isle of Man) who subscribe to Sky Ultimate and stock a range of Molson Coors products. Minimum 12 month terms for Sky Ultimate and Molson Coors Products. England and Wales Independent offer: Discount of up to 33% available on Sky Ultimate subscription. England and Wales Independent MCBC Wholesale Customer offer: Discount of up to 20% available on Sky Ultimate subscription. Must stock Molson Coors products via an approved Wholesaler. Scotland Independent offer: Discount of up to 30% available on Sky Ultimate subscription. You must purchase your drinks from distributor Matthew Clark. Leased & Tenanted UK offer: Discount of up to 30% available on Sky Ultimate subscription. You must remain a tenant of a participating Pub Co and stock purchases must be made direct from the Pub Co. Northern Ireland Independent Offer: Only available to select independent licensed premises. Discount of up to 20% available on Sky Ultimate subscription. For more information and full terms and conditions visit Discounts do not apply to add-on premium channels, standalone channels and pay per view. Sky TV for Hotel Communal Areas Benefit from Sky TV in additional areas of your hotel by also distributing your chosen channel pack to your: > Hotel Gym > Hotel Reception > Hotel Meeting Rooms See page 11 for a list of channels which have restricted viewing. Call us for a full list of channels available. Separate SkyHD box(es) and installation costs apply for Hotel Bars. * Stand alone ATR, Racing UK, Racing Pack and BoxNation packages are available. Call for details. Minimum term for BoxNation is 3 months. Minimum term for Racing UK and At The Races bought on a stand alone basis is 12 months. If bought with Sky Ultimate, you must give 90 days notice to cancel, unless you are also cancelling your Sky Ultimate agreement, in which case your contract with Racing UK, At The Races or 6 The F1 Logo, F1, FORMULA 1, FIA FORMULA ONE WORLD CHAMPIONSHIP, GRAND PRIX and related marks are trademarks of Formula One Licensing BV, a Formula One group company. All rights reserved. BoxNation will end at the same time as your Sky Ultimate agreement. Racing UK and BoxNation Channels: Sky acts as a sales agent for Racing UK and BoxNation. Your contract for these services is with Racing 7 UK Limited or Boxing Channel Media Limited respectively, and is a separate agreement.

6 Hotel Bars Package & Pricing Your pricing will be calculated by the number of Hotel Rooms in your Hotel Premises and whether you are offering Sky in your Hotel Rooms or not. Identify your band, then follow it down for the pricing options for your Hotel Bar and any additional products you add on. Sky TV pricing Hotel Bar pricing if you are taking Sky in your Hotel Rooms Subscription rates per month (excluding VAT) BAND A B C D E F G H I J K L Hotel Bar Only pricing if you are not taking Sky in your Hotel Rooms Subscription rates per month (excluding VAT) BAND A B C D E F G H I J K L Number of Rooms Number of Rooms Sky Ultimate with Sky Sports in Hotel Rooms Sky Ultimate without Sky Sports in Hotel Rooms Hotel Bar Only with no Sky in Hotel Rooms Racing Pack (ATR & Racing UK) Racing Pack (ATR & Racing UK) At The Races At The Races Racing UK Racing UK BAND M N O P Q R S T U V W BAND M N O P Q R S T U V W Number of Rooms Sky Ultimate with Sky Sports in Hotel Rooms Sky Ultimate without Sky Sports in Hotel Rooms Racing Pack (ATR & Racing UK) > ,076 1,185 1,274 1,335 1,382 1,423 1,465 1,497 1, Number of Rooms Hotel Bar Only with no Sky in Hotel Rooms Racing Pack (ATR & Racing UK) At The Races Racing UK > ,098 1,208 1,317 1,407 1,467 1,515 1,572 1,764 1,944 2, At The Races Racing UK To be eligible for the with Sky in Hotel Rooms including Sky Sports channels Hotel Bar package, you must take a channel package including the Sports Mix via Sky In-Room and/or Sky Select in all of your Hotel Rooms. Hotel Communal Areas Pricing Sky TV pricing Prices shown are per month. ROOMS IN HOTEL PREMISES Hotel Communal Areas < Gym Reception or Meeting Room (each) Pricing only available if you take Sky TV in your Hotel Rooms. Content depends on your Hotel Rooms package. Certain channels are prohibited from being shown in communal areas see page 11 for details. 150 minimum monthly price applies per hotel premises. All prices stated ex VAT. Separate SkyHD box(es) and installation costs apply for each area. Distribution to these areas by Sky Bright Box not permitted

7 Protecting your investment in Sky Sports We take illegal use of our programming very seriously because it s important to ensure our legitimate Sky subscribers are not left short changed. The only legal way to show Sky Sports programming in Licensed premises in mainland UK is through a valid commercial viewing agreement from Sky Business. The pint glass icon and Sky licence Legitimate Sky Business commercial subscribers receive a Sky licence to display in their window and will also see a pint glass icon appear on their TV screen from time-to-time. The lack of either of these can reveal who is showing Sky illegally. What action do we take against businesses showing Sky Sports illegally? We have established field teams to actively detect unauthorised showing of Sky Sports. This illegal activity can result in licensees being fined, having to pay legal costs and/or losing their personal licence. If you know of a venue screening Sky Sports illegally, call the Sky Business team on (UK) or visit Unauthorised foreign broadcasting Licensees who broadcast Premier League matches via unauthorised foreign channels to the public risk having legal action taken against them for infringing the Premier League s copyright. If you know of a business showing Premier League matches via a foreign satellite system, you can report this directly to the Premier League s appointed investigation agency, ID Inquiries, on

8 Important information Please read carefully the following important terms of this Hotel Bars UK, Sky Select Hotels UK and Sky In-Room UK Service Agreement. The restrictions and information set out form part of the Agreement between you and Sky. HOTEL BARS UK, SKY SELECT HOTELS UK AND SKY IN-ROOM UK SERVICES 1. What is this Subscription Agreement about? This Agreement enables you to receive Sky s service at the Hotel Premises and distribute that service to the Rooms and, if selected, additional authorised areas within the Hotel Premises as identified in your Contract Form 2. What is a Hotel? In this Agreement: Hotel means a hotel, motel, guest house, boarding house and any establishment similar to any of the foregoing where the primary purpose of the establishment is to operate as a hotel offering bedroom or apartment accommodation for paying guests, excluding Serviced Apartments. Sky shall have discretion in determining whether any premises falls within the definition of Hotel ; Hotel Gym means a gymnasium or health Club located at the Hotel Premises and which is available only to Hotel guests, the primary purpose of which is providing weights and cardio vascular equipment for physical training purposes; Hotel Meeting Rooms means meeting rooms or offices or similar rooms used for business purposes in the Hotel Premises which contain a television set or screen on which authorised Channels can be seen and/or heard pursuant to this Agreement; Hotel Reception means reception areas (excluding areas which are licensed to supply alcohol) in the Hotel Premises which contain a television set or screen on which authorised Channels can be seen and/or heard pursuant to this Agreement; Rooms means bedrooms for guests or staff in the Hotel Premises; 3. How long does each Subscription Agreement last? Unless varied by the terms and conditions of any promotional offer made to you by Sky, the Sky In-Room 36 month Agreement or the Sky Select 36 month Agreement will last for at least 36 months and the Hotel Bar and Sky In-Room 12 month Agreement will last for at least 12 months (the Minimum Term), unless you or we end it earlier for one of the reasons given in Condition 17 of the Sky Subscription Agreement. Condition 17.1 (a) of the Sky Subscription Agreement and Condition 8.1 of the Sky Group Subscription Agreement (excluding Pubs and Clubs) will not apply and you must give us no less than 90 days written notice to terminate your Agreement, such termination to take effect no earlier than the conclusion of the Minimum Term. Condition 17.7 of the Terms and Conditions Booklet provides that if the Sky Select Hotels Agreement or Sky In-Room Agreement of any Bar Customer is terminated for any reason whatsoever, at Sky s sole discretion the Hotel Bars Agreement shall either (i) terminate automatically at the same time as the Sky Select Hotels Agreement or Sky In-Room Agreement or (ii) continue until terminated by either Party and Sky shall be entitled to charge you the then current price for the Bar service received. 4. What do I have to do to be a Sky Business subscriber? If you are an individual, you must be 18 or over. You must have the authority to enter into this Agreement in respect of the Hotel Premises set out in your Contract Form. 5. Is this the right Agreement for my business? If you are a Hotel in the UK, Isle of Man or Channel Islands and you wish to distribute Sky s service to your Rooms via the Sky Bright Box or via Sky In-Room Service; then these are the right Agreements for you. If not, then you can obtain the correct Agreement by calling Under these Agreements, your Hotel Premises must be in the United Kingdom of Great Britain, including Northern Ireland, Channel Islands or Isle of Man (the Territory, as defined in the Terms and Conditions Booklet). The Viewing Card(s) and any Sky Pro-Cam(s) (if applicable) which you will be sent are authorised for use only within the Territory. Use of the Viewing Card(s) or the Sky Pro-cam(s) outside of the Territory is strictly prohibited. Sky In-Room finance not available in Channel Islands, Isle of Man, Scottish Highlands & Islands 6. Will prices rise during the Minimum Term? We are allowed to increase your subscription pricing at any time on giving you at least 30 days notice. Subscription payments for the Sky In-Room 36 month Agreement and the Sky Select 36 month Agreement are subject to an annual increase in RPI. Section 17.1(b) of the Sky Subscription Agreement is amended for those particular Agreements to give the Customer the right to terminate the Agreement during the Minimum Term where the increase in subscription pricing in accordance with Condition 7.3 of the Sky Subscription Agreement is greater than the annual increase in the Retail Price Index over the 12 month period preceeding the price rise notification. The Charges will also change if your Service changes. You will immediately pay the current price for that new Sky Select Hotels Service or Sky In-Room Service. We can also change the pricing structure by giving you such notice. 7. Will the Service change during this Agreement? The Channels that Sky offers may be varied from time to time during the Term of the Agreement. You must observe all restrictions on exhibition of the Service set out in this Agreement or that are otherwise notified to you by Sky from time to time. This includes new or amended restrictions on the viewing of channels or particular programmes at the Premises. 8. Why do businesses have to have a separate contract with Sky? Sky Business is intended to meet the requirements of businesses and other commercial organisations. Our range of contracts enable businesses to show Sky programming to entertain their customers and/or inform their employees. Showing Sky programming outside of the Subscriber s home breaches the terms and conditions of the normal Sky domestic subscription, so that Agreement must not be used by businesses. 9. Where can I show Sky in my Hotel? Certain channels are only provided to you for viewing in noncommunal areas at the Premises (i.e. Rooms). Communal areas include bars, Hotel Gyms, Hotel Meeting Rooms, Hotel Receptions, restaurants etc. As at the date of print, the channels restricted to non-communal areas include: Sky Arts, Sky Atlantic, G.O.L.D, Alibi, Watch, Dave, Chelsea TV, Sky Cinema Channels and Sky Cinema Disney. You must ensure that none of these channels are shown in communal areas. 10. What High Definition channels will I receive as part of the HD Pack? When you subscribe to the HD Pack the channels you receive will be dependent on whether your underlying channel package contains the equivalent standard definition channel. Not all standard definition channels are available in HD. 11

9 Important information continued SKY SELECT HOTELS UK and SKY IN-ROOM UK SERVICES 1. Which combinations of Channel package can I take in my Hotel Rooms? You are able to take a combination of Channel packages via Sky In-Room and/or Sky Select provided you distribute a Channel package in all your Rooms. You are able to take different Channel Package Options for different Rooms via the Sky In-Room Service, whilst for Sky Select your chosen option will apply to all of the Rooms receiving the Sky Select Service. 2. How am I eligible for the with Sky Sports channels in hotel rooms Hotel Bar package? To be eligible for the with Sky in Hotel Rooms including Sky Sports channels Hotel Bar package, you must take a channel package including the Sports Mix via Sky In-Room and/or Sky Select in all of your Hotel Rooms. 3. What if I also want to show Sky in my Hotel Gym, Hotel Meeting Rooms or Hotel Reception? If in addition to taking the Sky Select Hotels Service and/or Sky In-Room Service in your Rooms you wish to show Sky in your Hotel Gym, Hotel Meetings Rooms and/or your Hotel Reception, you can choose to do so by notifying Sky to add these additional areas to your Agreement at the additional pricing specified in this Pricing and Packaging flyer (as varied from time to time) subject to the channel restrictions referred to in section 9 above. The minimum term for the service in these areas is the same as the minimum term for your Hotel Rooms service. If you wish to show Sky in these areas without subscribing to Sky Select and/or Sky In-Room in all of your Rooms, you will need to complete a different agreement. Please call us on for more information on this. 4. Sky Select Hotel Service - Is there a minimum charge? There is a minimum charge for Rooms of 150 ex VAT per month per hotel premises. See Condition 7.17 in the Terms and Conditions Booklet for more details of this minimum charge. You must be a limited company if you are receiving a loaned Sky Bright Box. Eligibility subject to credit checks. You must get any consents required. Further terms apply. 5. Sky In-Room Service Is there a minimum charge? There is a minimum charge of 150 ex VAT per month per hotel premises. The Sky In-Room service is available to customers who take or are eligible to take Sky TV on a Hotel UK Sky In-Room Agreement with a minimum of 5 Hotel Rooms. You must take a package in each of your hotel Rooms. All prices stated ex VAT. You must be a limited company to take a 36 month option. Eligibility subject to credit checks. You must get any consents required. Further terms apply. 6. What are my responsibilities in respect of Sky Cinema Channels? Certain Sky Cinema Channels may show 12A and 15 rated content prior to the relevant watershed times. Normally this would be pin protected, however due to technical and logistical constraints subscribers to the Sky Select Hotel Service shall have the pin functionality disabled. In respect of the Sky Select Hotel Service you hereby undertake full responsibility for choosing suitable Cinema Channels for your guests to watch and advise the guests if there is any unsuitable content. In respect of the Sky In-Room Service you hereby undertake full responsibility to advise your guests (by including this information in your general TV information to guests and in a tent card by the TV or remote control) that it s their responsibility to ensure that minors do not watch inappropriate content. 12

10 Joining Sky is simple Read the information: > Package & Pricing Flyer > Terms & Conditions Then call us on and we can sign you up over the phone or we can send out one of our Account Managers to help you find the best Sky package for your hotel Calls to Sky cost 7p per minute plus your provider s access charge. We ll then arrange your installation and keep you informed every step of the way until you are showing Sky in your hotel SB/PP/HSSUK/0118

11 SB/CF/SKYSLCT/0118 M019 MAWW Your Contract Sky Select COMPLETING YOUR CONTRACT FORM 1. Please complete all required details using BLOCK CAPITALS and blue or black ink. 2. Remember to sign the Contract Form and relevant Payment Instruction. 3. Return your completed forms, together with any requested information to: Sky Business PO Box 1805, Livingston, West Lothian, EH54 0BR or via at 4. If you have any questions please call us on (Calls to Sky cost 7p per minute plus your provider s access charge.) 5. Before you activate your Sky Viewing Card(s) please read carefully the full TV subscription terms and conditions and, if applicable, the terms of any third party agreement e.g. for Racing UK or BoxNation. When you or a third party activates your Sky Viewing Card(s) it is deemed your acceptance of all terms and conditions that apply to you sky.com/business

12 CONTRACT FORM Please complete in BLOCK capitals (using black/blue ink) 1 Your details 1a. DETAILS OF THE CUSTOMER Type of Entity Individual or Sole Trader n Partnership n Legal Entity (please state below) Limited Company n Incorporated Association n nnnnnnnnnnnnnn Public Limited Company n Registered Charity n Name of Individual/Sole Trader OR name of person authorised to complete/sign this Agreement on Entity s behalf please complete Title Forename Surname Date of Birth nnnn nnnnnnnnnnnn nnnnnnnnnnnnnnnnnn nn/nn/nnnn Name of Company/Business Entity nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnnnnnnnnnnnnnnnnnnnnn Company Registered No. (if applicable) nnnnnnnnnnnn 1b. ADDRESS OF THE PREMISES WHERE SERVICE IS TO BE RECEIVED Premises Name nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn Contact at Premises nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn Address nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn Postcode nnnnnnn Telephone (with STD code) nnnnnnnnnnnnnnn Fax (with STD code) nnnnnnnnnnnnnnn Mobile Number nnnnnnnnnnnnnnn nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 1c. BILLING ADDRESS (if different from address above) Premises Name nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn Contact at Premises nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn Address nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn Postcode nnnnnnn Telephone (with STD code) nnnnnnnnnnnnnnn Fax (with STD code) nnnnnnnnnnnnnnn SB/CF/SKYSLCT/0118

13 CONTRACT FORM Please complete in BLOCK capitals (using black/blue ink) 2 Your Sky Select Contract 2a. HOTEL ROOMS Total number of Rooms subscribing to Hotel Rooms Sky Select Service nnnnn You must take Sky TV in every Room at the Hotel Premises. Please refer to the Standard Conditions in the Sky Business Terms and Conditions Booklet to confirm what constitutes a Room. 2b. YOUR SKY SELECT AGE CHOICE Please complete this section to indicate the Channel Packs you wish to subscribe to in your Hotel Rooms. You must take the Entertainment Mix. Please indicate which channels you would like to show within each Mix in section 2c. n Channel Pack 1: Entertainment Mix n Channel Pack 2: Entertainment Mix + Sports Mix n Channel Pack 3: Entertainment Mix + Cinema Mix n Channel Pack 4: Entertainment Mix + Sports Mix + Cinema Mix To be eligible for the with Sky in Hotel Rooms including Sky Sports channels Hotel Bar package you must take a Channel Pack including the Sports Mix via Sky Select in all of your Hotel Rooms. 2c. YOUR SKY SELECT CHANNEL CHOICE FOR HOTEL ROOMS Select your Channel Pack and swap the channels you show in or out whenever you like to suit your guests' needs. ENTERTAINMENT MIX Sky News Sky One Sky Two Sky Arts* Sky Atlantic* Sky Living Sky News Arabia Alibi* Animal Planet BabyTV Boomerang Cartoon Network Cartoonito CN+1 Comedy Central Comedy Central Extra Crime Investigation Dave* Discovery Channel Discovery History Discovery Home & Health Discovery Science Discovery Turbo Disney Channel Disney Junior Disney XD DMAX GOLD* History Channel Total number of channels selected nn TICK TO SELECT CHANNEL Lifetime Movies 24 MTV^ MTV Base MTV Classic MTV Dance MTV Hits MTV Live MTV Music MTV Rocks Nat Geo Wild National Geographic Channel Nickelodeon Nick Jr Nick Jr 2 Nick Toons PBS America STAR STAR Plus SyFy Universal VH1 Watch* SKY ASIA Sony TV Sony Max Zee TV Zee Cinema Zee Punjabi B4U Movies TICK TO SELECT CHANNEL SPORTS MIX Sky Sports Main Event Sky Sports Premier League Sky Sports Football Sky Sports Cricket Sky Sports Golf Sky Sports F1 Sky Sports Arena Sky Sports Action Sky Sports Mix At The Races Racing UK British Eurosport British Eurosport 2 Chelsea TV* Liverpool TV MUTV CINEMA MIX* Sky Cinema Drama* Sky Cinema Comedy* Sky Cinema Action* Sky Cinema Select* Sky Cinema Greats* Sky Cinema Thriller* Sky Cinema Sci-Fi* Sky Cinema Family* Sky Cinema Premiere* Sky Cinema Hits* Sky Cinema Disney* TICK TO SELECT CHANNEL Number of channels you can show from your chosen Channel Pack depends on number of blades you select for your Sky Bright Box. There is a minimum charge of 150 ex VAT per month. See Condition 7.17 in the Terms and Conditions Booklet for more details of this minimum charge. RESTRICTIONS *These channels MUST NOT be exhibited in any communal areas of the Premises (e.g. Hotel Gym, Hotel Reception Rooms, Hotel Meeting Rooms, restaurants, lobbies, bars etc). ^MTV+1 can only be shown if MTV is also shown. MTV Music can only be shown if all other MTV channels are also shown. Sky Asia Pack subscription required. SB/CF/SKYSLCT/0118

14 CONTRACT FORM Please complete in BLOCK capitals (using black/blue ink) 2 Your Sky Select Contract (CONTINUED) 2d. SKY TV FOR HOTEL COMMUNAL AREAS Please complete this section if you would also like to distribute Sky TV to the Hotel Communal Areas listed below. Please indicate the type of Communal Area and the size of your Hotel below. ROOMS IN HOTEL PREMISES HOTEL COMMUNAL AREAS < Gym n n n Reception or Meeting Room (each) n n n Total number of Receptions/Meeting Rooms nn If you require Sky to supply the Equipment, please indicate the number of Sky boxes you require for each area Gym: SkyHD boxes nn Receptions/Meeting Rooms: SkyHD boxes nn Only available if you take Sky TV in your Hotel Rooms. Content depends on your Hotel Rooms package. Same minimum term for these areas as Hotel Rooms Pack. Certain channels are prohibited from being shown in communal areas - see section 2c for details. Separate SkyHD box(es) and installation costs apply for each area. Distribution to these areas by Sky Bright Box not permitted. 2e. PICK YOUR EQUIPMENT You will pay any applicable equipment costs Do you require Sky to supply the Equipment? n Yes, I require Sky to supply the Equipment n No, I will arrange the Equipment via a third party If you require Sky to supply the Equipment, please indicate the Sky Bright Box Equipment you require Sky to supply n Coax Box (Hardware supports 7 Sky channels) n IP Box (Hardware supports 7 Sky channels) ADDITIONAL HARDWARE Please indicate the number of Satellite Receiver Blades or DVB-T Blades you require Satellite Receiver Blade (one for every 8 additional Sky channels) nn n DVB-T Output Blade (up to 24 Sky channels) nn Compatible HD Ready TVs required. Output blade capacity depends on the amount of Freeview channels selected. A DVB-T Output Blade is not required with an IP Box. 2f. INSTALLATION INFORMATION Do you require Sky to complete the installation of your Sky Bright Box? n Yes, I require Sky to complete the installation n No, I will arrange installation of my Sky Bright Box, with an approved Bright Box installer SB/CF/SKYSLCT/0118

15 CONTRACT FORM Please complete in BLOCK capitals (using black/blue ink) 3 Your Hotel Bar Contract (WITH SKY SELECT IN HOTEL ROOMS) 3. ADDITIONAL PRODUCTS 3a. CHOOSE YOUR ADDITIONAL PRODUCTS n HD Pack (no additional charge) n Racing Pack * (At The Races & Racing UK) n At The Races only * n Racing UK only * n BoxNation * *You may subscribe to this service without subscribing to Sky Ultimate. Please call for details. Minimum term for BoxNation is 3 months. Minimum term for Racing UK and At The Races bought on a stand alone basis is 12 months. If bought with Sky Ultimate, you must give 90 days notice to cancel, unless you are also cancelling your Sky Ultimate agreement, in which case your contract with Racing UK, At the Races or BoxNation will end at the same time as your Sky Ultimate agreement. Sky acts as a sales agent for Racing UK and BoxNation. Your contract for these services is with Racing UK Limited or Boxing Channel Media Limited respectively. 3b. ADD ADDITIONAL VIEWING CARDS TO WATCH MORE THAN ONE CHANNEL AT A TIME How many? nn You will pay Subscription Payments for the Service for every Viewing Card that you are provided with. Please contact Sky for current prices and offers for additional Viewing Cards. Additional Sky boxes must be purchased at your cost for the additional Viewing Cards. 3c. HOTEL BARS If you have more than one Hotel Bar within your Hotel Premises, please insert the name(s) below for which the Hotel Bar Agreement relates to. NAME OF HOTEL BAR ADDRESS OF HOTEL PREMISES TELEPHONE AND FAX CONTACT NAME You will pay the full rate for the Service for every Hotel Bar for which you subscribe. 3d. PICK YOUR EQUIPMENT You will pay any applicable equipment costs Do you require Sky to supply the Equipment? n Yes, I require Sky to supply the Equipment n No, I will arrange the Equipment via a third party If you require Sky to supply the Equipment, please indicate the number of Sky boxes you require SkyHD boxes nn In order to receive HD Channels you must take the HD Pack from the Additional Products option in section 3a. 3e. INSTALLATION INFORMATION Do you require Sky to complete the installation of your Sky equipment? n Yes, I require Sky to complete the installation of my Sky equipment n No, I will arrange installation of my Sky equipment with an approved installer SB/CF/SKYSLCT/0118

16 CONTRACT FORM Please complete in BLOCK capitals (using black/blue ink) 4 Complete your Contract 4. PLEASE SIGN THE SUBSCRIPTION AGREEMENT(S) and verify as correct the information you have stated in this document Your agreement(s) for Sky services and Sky equipment, if Sky as opposed to a a third party acting as principal supplies your equipment, are made between us, Sky Subscribers Services Limited and you, the Customer named in Section 1. If you choose to take Racing UK or BoxNation your agreement for these services is with Racing UK Limited or Boxing Channel Media Limited as applicable and you will be bound by the applicable terms and conditions. You are authorised to receive these TV services via digital satellite equipment by means of Viewing Card(s) provided to you and you may exhibit the service in your Premises subject always to the terms of these agreements. You confirm that you have read the provisions of these agreements and agree to be bound by and perform the same, including making the necessary payments under them. Further, and without limitation, you accept the terms and conditions of any equipment supplied to you by Sky and if we are to provide installation services, the installation terms. Where Sky UK Limited collects personal data (such as yours if you are a natural person or that of your staff), it processes it as described in its privacy policy which is available at Please ensure that you bring this privacy policy to the attention of any staff you might have. n Tick here if you do not want Sky UK Limited to occasionally provide you with marketing information via , SMS, post or telephone about similar products that you may be interested in. SIGNED by the customer (or, if not an individual, by an authorised signatory on its behalf) 7 PLEASE REMEMBER TO SIGN HERE Details of Authorised Signatory PRINT NAME POSITION/TITLE DATE nnnnnnnnnnnnnnnnn nnnnnnnnnnnnnnnnn nn/nn/nnnn FOR SKY USE ONLY CAMPAIGN NAME nnnnnnnnnnn ASA NO nnnnn nnnn DEPT PROMO CODE nnnn M nnnn M A W W USER ID CONTRACT No nnnnnnnnnnnn ISSUE DATE EST TYPE nnn BAND DEF nnn SIZE SB/CF/SKYSLCT/0118

17 PAYMENT INSTRUCTION HOTELS UK Please complete in BLOCK capitals and return to Sky Business, PO Box 1805, Livingston, West Lothian EH54 0BR A Either A or B must be completed DIRECT DEBIT PAYMENT INSTRUCTION # # Instruction to your bank or building society to pay Direct Debits. Please fill in this form in blue or black ink using block capitals. Name and full postal address of your Bank or Building Society branch To: The Manager nnnnnnnnnnnnnnnnnnnnnnnnnnnn Address: nnnnnnnnnnnnnnnnnnnnnnnnnnnn nnnnnnnnnnnnnnnnnnnnnnnnnnnn nnnnnnnnnnnnnnn Postcode nnnn nnn Name(s) of account holder(s) nnnnnnnnnnnnnnnnnnnnnnnnnnnn Bank or Building Society account number nnnnnnnnn Branch sort code nn -nn -nn (from the top right hand corner of your cheque) Please retain for your records if you have completed the Direct Debit instruction above The Direct Debit Guarantee This Guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme. The efficiency and security of the Scheme is monitored and protected by your own Bank or Building Society. If the amounts to be paid or the payment dates change, Sky Subscribers Services Limited will notify you 10 working days in advance of your account being debited or as otherwise agreed. If an error is made by Sky Subscribers Services Limited or your Bank or Building Society, you are guaranteed a full and immediate refund from your branch of the amount paid. You can cancel a Direct Debit at any time by writing to your Bank or Building Society. Please also send a copy of your letter to us. Instruction to your Credit Card Company to accept charges against your Mastercard/Visa Credit Card. I authorise you, until further written notice, to charge my credit card account the subscription payments that I owe you (acting in your own capacity or on behalf of Racing UK Limited or Boxing Channel Media Limited) together with any other payments due under the Sky TV Agreement, Racing UK Agreement, BoxNation Agreement or that I otherwise agree may be payable in this way. I will advise you if my credit card is lost, stolen or if I close my credit card account or if I wish to cancel the authority. Please complete this form in block capitals using black/blue ink. Credit Card Number Account Holders Name nnnnnnnnnnnnnnnn nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn Credit Card Expiry date nn / nnnn Address nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn nnnnnnnnnnnnnnnnnnnnnnnnnnnnn Postcodennnn nnn Signature For SSSL official use only This is not part of the instruction to pay your Bank or Building Society Banks and Building Societies may not accept Direct Debit Instructions for some types of account B CREDIT CARD INSTRUCTION 7 PLEASE SIGN THIS INSTRUCTION Date Bank/Building Society Signature(s) 7 Date For SSSL official use only Originator's Identification Number Customer Reference number nnnnnnnnnnnn Instruction to your Bank or Building Society. Please pay Sky Subscribers Services Limited Direct Debits from the account detailed in this instruction subject to the safeguards assured by the Direct Debit Guarantee. I understand that this instruction may remain with Sky Subscribers Services Limited and, if so, details will be passed electronically to my Bank/Building Society. PLEASE SIGN THIS INSTRUCTION SB/CF/SKYSLCT/0118 Customer Reference number nnnnnnnnnnnn SB/CF/SKYSLCT/0118

18 M019 MAWW Terms & Conditions of your Sky Subscription Agreement IMPORTANT INFORMATION *Calls to Sky cost 7p per minute plus your provider s access charge. The information contained within the relevant Sky Package and Pricing Flyer, your Contract Form and these Terms & Conditions together comprise your subscription Agreement with Sky. Please read all relevant terms and conditions carefully. When you or a third party: allow installation of Sky Satellite Equipment at the Premises to commence you are accepting the terms and conditions that relate to its supply and installation. activate your Sky Viewing Card(s) it is deemed your acceptance of all terms and conditions that apply to you * UK ROI sky.com/business

19 Contents About this booklet 2 Standard Terms and Conditions of your Sky subscription agreement 3 Standard Terms And Conditions of your Sky Subscription Agreement 1. Agency and Status In this Agreement Sky Subscribers Services Limited ("SSSL") is acting as principal for itself and as agent for Sky UK Ltd. All references to "Sky", "we" or "us" in this Agreement shall, unless the context otherwise requires, mean Sky UK Ltd. All references to SSSL shall mean SSSL acting as principal. All references to "you" shall mean the Customer. Sky Satellite Equipment Purchase Terms and Conditions Definitions In these Conditions: Additional Services: the provision of additional programming and other services (including the On Demand Service (if authorised and available)), which may include advertising; Add-On HD Channel: any Sky HD Channel which Sky supplies or retails and which you may choose to add to your Sky HD Service for an additional charge; Add-On Premium Channel: a channel which, if offered to you, you may choose to include for an additional charge in your Service, and the charge may vary depending on the Option selected; Agreement: together your Sky Package and Pricing flyer (or equivalent), your Contract Form and these terms and conditions; Bundles: means the channel bundle packs offered to customers on a Hotel SMATV Agreement and payable on a per room basis. Additional channels not included as part of your Option or individually will be chargeable as set out in your Sky Package and Pricing flyer; Cabins: means all cabins or other rooms (not being Communal Areas) in the Premises which can be used as bedrooms on the Premises (regardless of whether they contain a television set or screen), together with any offices or similar rooms used for business purposes (not being Communal Areas) in the premises which contain a television set or screen on which the Channels can be seen and/or heard pursuant to this Agreement; Channels: the channels we include in the Sky Entertainment Package (if any), Sky Base Pack (if any), Sky Ultimate Pack (if any), Sky Ultimate Plus Pack (if any), Bundles (if any), the Premium Channels (if any), Sky HD Channels or any other pack made available by us from time to time, and (if any) any bonus or other free channels or Add-On Premium Channels or Add On HD Channels we may offer you under this Agreement; Communal Area(s): means a public or common room, area or place within the Premises (including without limitation bars, restaurants, television lounges and cinema lounges) containing any means whereby the Service can be seen or heard; Contract Form: the form which sets out your details and your chosen Option. This will either be signed by you or sent to you with your welcome letter if you join Sky over the phone or online; Customer: the person, company or business entity set out as such in the Contract Form of the Agreement. If you are an individual you must be 18 or over to enter into this Agreement; Encoding Equipment: Equipment procured by the Customer, for which Sky has no responsibility whatsoever, which converts the output from a Sky Box into an IP signal suitable for distribution over the LAN at the Premises; Extra Capacity: any hard disc storage capacity which is in excess of the personal storage capacity stated on the Sky+ Box or Sky+HD Box; Golf Club: an organisation (municipal or private) which includes in its premises or grounds a golf course and clubhouse for the use of its members or by the general public; HD Ready: a product bearing the HD Ready label that has an HDMI input. For full technical requirements of the HD Ready label please refer to page 28 ; Hotel: means a hotel, motel, guest house, boarding house and any establishment similar to any of the foregoing where the primary purpose of the establishment is to operate as a hotel offering bedroom accommodation for paying guests (excluding Residential Lettings and Serviced Apartments); Hotel Bar Agreements: means as specified in your relevant Contract Form, either the Hotel Bar Agreement taken with the Hotel Rooms SMATV service, the Sky Select Hotels service or the Sky In Room service or the Hotel Bar Only UK Agreement; Hotel Gym: means a gymnasium or health Club located at the Hotel Premises and which is available only to Hotel guests, the primary purpose of which is providing weights and cardio vascular equipment for physical training purposes; Hotel Meeting Rooms: means meeting rooms or offices or similar rooms used for business purposes and which contain a television set or screen on which authorised Channels can be seen and/or heard pursuant to this Agreement; Hotel Reception: means reception areas (excluding areas which are licensed to supply alcohol) in the Hotel Premises which contain a television set or screen on which authorised Channels can be seen and/or heard pursuant to this Agreement; Hotel Premises: means the Hotel details of which are set out in the Contract Form of the Agreement; IP: Internet Protocol: the language protocol by which computers communicate with each other; IPTV Channels: the digital channels and services, which Sky make available to you from time to time under this Agreement via IPTV SMATV System; IPTV Point: means a computer with a monitor or screen at the Premises, connected to an IPTV SMATV System, on which the Channels can be seen and/or heard when a User is logged onto the LAN; IPTV SMATV System: a telecommunications system consisting of a single head end and Encoding Equipment serving only the Premises, redistributing standard definition television programme services to two or more IPTV Points within such Premises using Internet Protocol ( IP ) over a secure and Local Area Network ( LAN ); Free or discounted Sky Standard Satellite Equipment offer Terms and Conditions 22 Installation Terms and Conditions 24 RV Pricing Policy 26 Privacy Policy for Sky Subscription 27 Sky Box Office Standard Terms and Conditions for Sky Business subscribers 29 About this booklet This booklet contains the Standard terms and conditions of your Sky Business subscription agreement. Sky has sole discretion as to which subscription agreement applies to your Premises. Some of the terms apply only to certain types of Sky Business subscription agreements as indicated. In addition, you will find the following terms which may apply to you depending on your subscription type: Sky Satellite Equipment Purchase Terms and Conditions apply to you if you have purchased Sky Satellite Equipment from Sky or from a retailer acting as Sky s agent for the sale of such equipment. Free or discounted Sky Satellite Equipment Offer terms and conditions apply if you are taking up a free or discounted Sky Standard Satellite Equipment offer from Sky. Any such offer will be made separately. Installation terms and conditions apply to you if you ask Sky to arrange the installation of your Sky Satellite Equipment. Sky Box Office standard terms and conditions apply to all Sky Business subscribers. If you have any questions about your Sky subscription service, you can: us at sb2b@sky.uk (Independent Outlets) or groupadmin@sky.uk (Group Customers); write to us at Sky Business, PO Box 1805, Freepost SCO3501, Livingston, West Lothian, EH54 0BR; call (Independent Outlets) or (Group Customers). We are committed to providing you with the best possible products and services, but in the unfortunate circumstance that you have a complaint, please contact us using one of the contact details provided above. You should follow our complaints procedure as set out in the Sky Complaints Code of Practice which can be found at or a copy can be provided on request by calling the number above. Sky does not have a refund policy as we prefer to deal with each complaint on a case-by case basis, but, if you feel the service you receive falls below that which you should reasonably expect from Sky, we will ensure that your complaint is dealt with appropriately. Should your complaint not be concluded to your satisfaction, the complaint may be escalated within Sky. If you are a small business customer (having no more than 10 individuals working for you) receiving Sky s products and services in the UK and we have not resolved your complaint to your satisfaction after eight weeks or if you have received a letter from us saying that your complaint has reached "deadlock", you may make a complaint about Sky Business to the Communications and Internet Services Adjudication Scheme ( CISAS ), an independent alternative dispute resolution scheme. CISAS will investigate your complaint and if they decide that your complaint is justified, Sky will act on any decision they make and put things right for you. You can find their contact details on their website: 2 TERMS & CONDITIONS OF YOUR SKY SUBSCRIPTION AGREEMENTS TERMS & CONDITIONS OF YOUR SKY SUBSCRIPTION AGREEMENTS 3

20 LAN: Local Area Network. Local Area Network is a network of client computers, and management server(s) on the Premises which operate in a closed, secure IT environment where each computer uses Network Address Translation to describe each computer with an IP address which are not visible to computer and other computing equipment outside the LAN; LNB: low noise block; Media Player: Media Player is a software programme which allows a computer to consume and play out audio-visual programming which has been distributed in a digital form; Minidish: the dish enabling reception of digital satellite broadcasts; Minimum Term: 12 months from the date this Agreement first commences unless varied by the relevant Sky Package and Pricing Flyer or the terms and conditions of any promotional offer made to you; Offshore Installation or Ship: means oil rigs, stabilised accommodation units ( Floatels ), other offshore installations, HMS ships, MOD vessels, fishing boats, supply boats, yachts and RFA vessels within the Territory. They do not apply to ferries or cruise liners or any other type of premises; Offshore Point(s): means all Cabins and Communal Areas, save that where a Cabin or Communal Area has more than one Sky Box in it then such Cabin or Communal Area shall be charged on a per Sky Box basis. For example where a Cabin has two Sky Boxes, it shall count as 2 Offshore Points; On Demand Service: the on demand services currently known as Catch Up, Box Sets and On Demand; Option: any of the channel package options offered with your subscription (if any) e.g. Sky Base Pack (if any), Sky Ultimate Pack (if any), Sky Ultimate Plus Pack (if any), the Premium Channels (if any), the HD Pack (if any) and (if any) any bonus or other free channels or Add-On Premium Channels or Add-On HD Channels we may offer you under this Agreement, or the Channels you select from a menu of channels or bundles offered (if any) under a SMATV agreement (which may or may not be available to your Premises) which comprise your Option and/or any other channel package option we may offer to you; Point: means either (i) a television set or screen (excluding any computer with a monitor or screen) at the Premises connected to a Sky Bright Box or a SMATV system (as applicable) on which the Channels can be seen and/or heard, or (ii) in the case of the Offshore Installation and Ships Agreement or Sky for Yachts Agreement, an Offshore Point; PPV: pay per view, also known as Sky Box Office; Premium Channels: the channels listed in the channel package information section as Premium Channels and/or any other channel Sky may offer to you as a Premium Channel (but this does not include any Add-On Premium Channels or Add-On HD Channels). Availability of Premium Channels will depend on the type of Sky Business Agreement you are offered; Premises: the details of which you have provided to us in the Contract Form of the Agreement; PVR functionality: personal video recorder functionality; Residential Lettings: means Premises where the primary purpose is to provide residential lettings intended to generate rental income (excluding Serviced Apartments); Rooms: means: (i) bedrooms for guests or staff in the Hotel Premises; or (ii) bedrooms for residents or staff in the Care Home; or (iii) offices or similar rooms in the Care Home (excluding the Care Home Lounge(s)) used for business purposes and which contain a television set or screen on which the Channels can be seen and/or heard pursuant to this Agreement, such rooms not being accessible to the public RV Pricing Policy: the pricing structure applied by Sky to certain sectors of customers including Pubs and Clubs in the UK and Northern Ireland, betting premises, golf clubs and holiday parks in the UK and any other customer type which has its Subscription Payment based on its government non-domestic rating system; Service: the Options that you receive under this Agreement and, if any are offered, any Add-On Premium Channels (or Add-On HD Channels, if applicable) that you choose to receive and also includes the Sky HD Service and/or the Sky+ Service if these are made available to you and chosen to be received by you; Serviced Apartment: means any establishment offering furnished apartments (which may consist of a number of rooms) available for business and leisure travel, which provides amenities, housekeeping and a range of services for guests where taxes and utilities are included within the rental price (excluding Hotels and Residential Lettings); SHS: Sky In-Home Service Limited; Sky Base Pack: a pack of basic channels we may offer from time to time (currently known as Sky Base). This does not include any bonus or other free channels or any Add-On Premium Channels, Add-On HD Channels. Availability of the Sky Base Pack will depend on the type of Sky Business Agreement you are offered; Sky Bright Box: a telecommunications system currently branded Sky Bright Box consisting of a single satellite headend and serving only the Premises; capable of retransmitting high definition and standard definition television programme services over coax or IP to Points, Rooms or Offshore Points (as applicable) within such Premises; Sky Bright Box Satellite Equipment: the Sky Bright Box (excluding any Sky Pro-Cams) and associated receiver blades, output blades and power supplies provided to you by or on behalf SHS; Sky Box: an authorised digital satellite decoder (excluding the Sky Bright Box) capable of using a conditional access (encryption) system chosen by Sky, including a SkyHD Box or Sky+HD Box as appropriate; Sky+ Box: an authorised digital satellite decoder (excluding the Sky Bright Box) which is capable of using a conditional access (encryption) system chosen by Sky and which, when enabled for the Sky+ Service is equipped to provide PVR functionality. Sky+HD Box: an authorised digital satellite decoder (excluding the Sky Bright Box) which is capable of using a conditional access (encryption) system chosen by Sky and which, when enabled for the Sky HD Service, is equipped to receive Sky HD Channels, and when enabled for the Sky+ Service is equipped to provide PVR functionality. SkyHD Box: an authorised digital satellite decoder (excluding the Sky Bright Box) which is capable of using a conditional access (encryption) system chosen by Sky and which, when enabled for the Sky HD service, is equipped to receive Sky HD Channels; Sky HD Channels: any HD channels that Sky supplies and/or retails and makes available to you under the Sky HD Service; Sky HD Satellite Equipment: comprises of a SkyHD Box, a minidish, a LNB, a relevant Sky remote and an HDMI cable; Sky+HD Satellite Equipment: the Sky+HD Box, HD remote control and any other equipment SHS supply for use with the Sky+HD Box (e.g. Minidish and cabling up to 1 metre of single length of HDMI to HDMI cable); Sky HD Service: the Sky HD Channels (also known as the HD Pack) that you are eligible to receive based on the underlying option that you subscribe to, together with any Add-On HD Channels chosen by you; Sky Entertainment Package: the package of basic digital channels and services which Sky may or may not offer to you from time to time under this Agreement. This does not include the Premium Channels or any bonus or other free channels or any Add-On Premium Channels or Add-On HD Channels. Availability of a Sky Entertainment Package will depend on the type of Sky Business Agreement you are offered; Sky In-Room Service: a service provided by Sky whereby Customers will have the right to receive the applicable Service via a Sky Box in each Room or Cabin (as applicable); Sky Licence (applies only to Premises that are licensed to sell alcohol and that are situated in the United Kingdom and Republic of Ireland): the licence you will be sent to display in your Premises which will show your entitlement to receive the Service; Sky Pro-Cam: the decoding equipment which when paired with a valid Viewing Card enables the Sky Bright Box to de-encrypt the Sky Select service for authorised distribution in the Premises; Sky Satellite Equipment: either the Sky Standard Satellite Equipment and/or the Sky Bright Box Satellite Equipment as applicable; Sky Select: the Service which is currently branded Sky Select and is distributed within the Premises by the Sky Bright Box; Sky+ Service: the enablement and provision of PVR functionality to your Sky+HD Box; Sky Standard Satellite Equipment: the Sky HD Satellite Equipment and/or Sky+HD Satellite Equipment as applicable. For the avoidance of doubt this does not include the Sky Bright Box Satellite Equipment; Sky Subscription Agreement: the commercial subscription agreement you entered into that enables you to receive the applicable Service at the Premises; Sky Ultimate Pack: all the channels included in Sky Base Pack (if applicable) and certain Channels (including Premium Channels), bonus or other free channels but does not include any Add-On Premium Channels or Add-On HD Channels. Availability of a Sky Ultimate Pack and the channels offered will depend on the type of Sky Business Agreement you are offered; Sky Ultimate Plus Pack: all the channels included in Sky Ultimate Pack and certain Premium Channels, bonus or other free channels but does not include any Add-On Premium Channels or Add-On HD Channels. Availability of a Sky Ultimate Plus Pack and the channels offered will depend on the type of Sky Business Agreement you are offered; SMATV System: A telecommunications system consisting of a single satellite head end and serving only the Premises; retransmitting standard definition television programme services to Points, Rooms or Offshore Points (as applicable) within such Premises using a distribution system; Staff Rooms: rooms or areas within the Premises used by employees or workers, being rooms to which the public do not have access and from which members of the public would be unable to view and/or hear the Channels; Streaming: The linear distribution of programming over IP to Users for display on a computer device on a network; Term: the period during which this Agreement continues; Territory: United Kingdom of Great Britain including Northern Ireland, Channel Islands, Isle of Man or, where applicable, Republic of Ireland (including the surrounding territorial waters and licensed oil rigs in each case); User: means an employee or worker located at the Premises whom the Customer has nominated and enabled as one of the eligible recipients of the Service; Viewing Card: the card(s), which when used with a Sky Box or Sky Boxes or Sky Bright Box, will allow you to receive the Service. 3. Term 3.1 This Agreement shall begin on the date on which you are first authorised by Sky to receive the Service and shall continue, as a minimum, for the Minimum Term subject to Condition 17. This Agreement shall continue after the Minimum Term until either party ends it in accordance with its terms. 3.2 Conditions 8, 9 and 12 shall continue to apply to you after the date on which this Agreement ends if you do not return your Viewing Cards and (if applicable) your Sky Pro-Cams to SSSL or if SSSL does not make your Viewing cards all invalid (save that SSSL shall 4 TERMS & CONDITIONS OF YOUR SKY SUBSCRIPTION AGREEMENTS TERMS & CONDITIONS OF YOUR SKY SUBSCRIPTION AGREEMENTS 5

21 have no obligation to provide new or replacement Viewing Cards and (if applicable) Sky Pro-Cams to you after the Term). 3.3 For the avoidance of doubt for each new Agreement you enter into, a new Minimum Term shall apply in respect of that Agreement regardless of whether an existing or new contract/account number is allocated to you. 4. Rights APPLIES TO SUBSCRIBERS TO DTH AGREEMENTS ONLY 4.1 This Agreement gives you the right during the Term to receive the Service applicable to you at the Premises via digital satellite equipment using Viewing Card(s) provided to you under this Agreement and to exhibit the Services only within the Premises as permitted by this Agreement and only on television sets or screens. Nothing in this Agreement shall give you the right to distribute, exhibit or otherwise show any of the Channels in the Service otherwise (including but not limited to via a computer terminal or similar equipment) or in any other area of the Premises. You will notify us in respect of how many televisions are linked to a Sky Box if requested by Sky. You will observe all restrictions on distribution or exhibition of any aspect of the Service or Additional Services that are set out in this Agreement or otherwise notified to you by Sky from time to time. This includes (but is not limited to) restrictions on the viewing of Channels or particular programmes or content by the public and includes (but not limited to) restrictions on the use of the PVR functionality to record and play back Channels. Sky may at any time impose or change restrictions on the viewing of any Channels or particular programmes or content including but not limited to restrictions on any recording, playing back or viewing in any areas of the Premises. (as applicable) at all times to every Room in the Hotel Premises with the exception of those Rooms which have the Sky In-Room Service. If you cancel your Sky In-Room Service in any Room (e.g. from 10 Rooms to 9 Rooms) this must be replaced with a Sky Select Service or Hotel Rooms SMATV Service (as applicable) for that Room, i.e. all Rooms must have either the Sky Select Service/Hotel Rooms SMATV Service (as applicable) or the Sky In-Room Service. For the avoidance of doubt, you must distribute all of the Channels in your Hotel Rooms SMATV Service at all times and where any Channel in the Hotel Rooms SMATV Service has a number of multiplexes, the obligation to distribute all of the Channels in full applies to each multiplex, save that you will only be required to distribute those multiplexes for which you have requested Viewing Cards. APPLIES TO SUBSCRIBERS TO SKY SELECT OR SMATV AGREEMENTS (EXCLUDING HOTELS AND OFFICE IPTV SMATV) ONLY 4.2 This Agreement gives you the right during the Term to receive the applicable Service at the Premises via digital satellite equipment using Viewing Card(s) provided to you under this Agreement and simultaneously to retransmit the Service via a Sky Bright Box or SMATV System (as applicable) to Points within the Premises for viewing of the Service. The Service may be viewed only on television sets or screens. If you subscribe to Sky Select, the Sky Select Service must be viewed only on compatible television sets or screens as notified to you by Sky. Nothing in this Agreement shall give you the right to distribute, exhibit or otherwise show any of the Channels in the Service otherwise (including but not limited to via a computer terminal or similar equipment) or in any other area of the Premises. APPLIES TO SUBSCRIBERS TO HOTEL AGREEMENTS ONLY 4.3 This Agreement gives you the right during the Term to receive the applicable Service at the Hotel Premises via digital satellite equipment using Viewing Card(s) provided to you under this Agreement and: (a) if you are a Hotels Rooms SMATV Customer, to simultaneously to retransmit the Hotels Rooms SMATV Service (as such term is defined in Condition 6.13) via a SMATV System only to Rooms in the Hotel Premises for viewing only on television sets or screens; and (b) if you are a Hotel Sky Select Customer to simultaneously retransmit the Sky Select Service (as such term is defined in Condition 6.13) via a Sky Bright Box only to Rooms and, subject to any restrictions on distribution, via Sky HD Box(es) to additional authorised areas within the Hotel Premises that you have notified and agreed with Sky and for viewing only on compatible television sets or screens as notified to you by Sky; and (c) if you are a Bar Customer to exhibit the Bar Service (as such term is defined in Condition 6.13) only within the Bar(s) and only on television sets or screens; and (d) if you are a Sky In-Room Service Customer to exhibit the Sky In-Room Service (as such term is defined in Condition 6.13) only within the Rooms and, subject to any restrictions on distribution, the additional authorised areas within the Hotel Premises that you have notified and agreed with Sky and for viewing only on television sets or screens. Nothing in this Agreement shall give you the right to distribute, exhibit or otherwise show any of the Channels in the Service otherwise (including but not limited to via a computer terminal or similar equipment) or in any other area of the Hotel Premises. 4.4 You will observe all restrictions on distribution or exhibition of any of the Channels in your Service that are set out in this Agreement or otherwise notified to you by Sky from time to time. This includes (but is not limited to) restrictions on the viewing of Channels or particular programmes by the public or in any type of room or area of the Hotel Premises (which may include the Bar(s) for Bar Customers or Hotel Gym, Hotel Reception and/or Hotel Meeting Rooms for Sky Select or Sky In-Room Hotel Customers) and includes (but not limited to) restrictions on the use of the PVR functionality to record and play back Channels. Sky may at any time impose or change restrictions on the viewing of any Channels or particular programmes including but not limited to restrictions on any recording, playing back or viewing in any areas of the Premises. 4.5 Subject to any restrictions on distribution or exhibition, you must distribute your Sky Select Service or Hotel Rooms SMATV Service APPLIES TO SUBSCRIBERS TO OFFICE IPTV SMATV AGREEMENT ONLY 4.6 This Agreement gives you the right during the Term to receive the applicable Service at the Premises via digital satellite equipment using Viewing Card(s) provided to you under this Agreement and simultaneously to retransmit the Service via an IPTV SMATV System to IPTV Points within Staff Rooms including on User desks for viewing of the Service. The Service may be viewed only on computer monitors or screens. Nothing in this Agreement shall give you the right to distribute, exhibit or otherwise show any of the Channels in the Service otherwise (including but not limited to, via a Plasma screen or other viewing equipment) or in any other area of the Premises. 4.7 (a) You will observe all restrictions on exhibition of any aspect of the Service or Additional Services that are set out in this Agreement or otherwise notified to you by Sky from time to time. This includes (but is not limited to) restrictions on the viewing of Channels or particular programmes or content in any type of room or area of the Premises. Sky may at any time impose or change restrictions on the viewing of any Channels or particular programmes or content including but not limited to restrictions on any viewing by the public or in any areas of the Premises. (b) If your chosen Option or Additional Services includes any of Sky s Premium Cinema Channels or any of the Sky Entertainment Package Channels (or any other channels) that are identified as being for non-communal viewing only, you must not show or exhibit in any manner any of those Channels in any public areas of the Premises. You may only show those Channels in non-communal areas at the Premises. 4.8 Nothing in this Agreement gives you the right to distribute the Service via a Sky In Room Agreement, Sky Select Agreement or SMATV Agreement into areas of the Premises: (a) that are licensed under the Licensing Act 2003 to operate as a public house, bar or club; or (b) in which the main activity is the supply of alcohol and/or food to the general public; or (c) in which members of the public can consume alcohol and/or food that has been supplied or sold on the Premises 4.9 Nothing in this Agreement gives you the right to receive or exhibit in the Premises or elsewhere any PPV services or any programmes included in the Channels that are designated by Sky as PPV. If you are offered and wish to purchase any PPV programmes or events from Sky, each purchase will be on the relevant PPV service s standard terms (available separately). You authorise Sky to charge any payment for such PPV programmes or events under your direct debit or credit card instruction (your payment instruction ) The distribution must be without interruption, time delay, addition, commercial or other insertion (including without insertion of any on-screen prompt or icon or audio insertion) or inclusion of supplementary material or content (including by inserting or overlaying any image or visual or audio material on to the Channels or on to the television screens at the same time as the Channels are present). prejudice, the Channels must also be exhibited in full (without reduction in size or overlaying) on the entirety of the television set or screen. APPLIES TO SUBSCRIBERS TO OFFSHORE INSTALLATION AND SHIPS AGREEMENT, AND SKY FOR YACHTS AGREEMENT ONLY 4.11 Subject to any restrictions on the distribution or exhibition, you have the right to distribute the Channels (subject to any viewing restrictions) in your Option to every Cabin and Communal Area within each Premises, on television screens only, without interruption, time delay, addition, commercial or other insertion, and for the avoidance of doubt, without reduction in size or the overlaying of any other material. Where any Channel in your Option has a number of multiplexes this provision will apply to each multiplex. You will not cause or permit the distribution or re-transmission of the Channels in your Option to any third party nor will you cause or permit the distribution or re-transmission of the Channels in your Option other than within the Premises. You will, or will arrange to, install and maintain at your own cost and expense all equipment required to comply with this condition The definition of Channels may also include the Channel Sky News International if chosen by you. Sky acknowledges that the Premises may leave the Territory and confirms that you will not be in breach of your Agreement with Sky provided that the only Channel that may be distributed or exhibited in the Premises, Cabins and Communal Areas, whist outside the Territory is Sky News International, no other Channels may be distributed or exhibited in the Premises whist outside the Territory. 6 TERMS & CONDITIONS OF YOUR SKY SUBSCRIPTION AGREEMENTS TERMS & CONDITIONS OF YOUR SKY SUBSCRIPTION AGREEMENTS 7

22 4.13 In respect of oil rigs, if you cancel the Sky In-Room Service (also referred to as Box per Cabin ) in any Cabin this must be replaced with a Sky Select or SMATV Service (as applicable) (also referred to as Multipoint Distribution ) for that Cabin, to ensure that the Service is available in 100% of Cabins at all times You shall only select one channel Option across each of the Premises, irrespective of the distribution system in use Sky s prior written agreement, you are not permitted to use the Service or Additional Services for any commercial purpose or for financial gain other than as reasonably contemplated by the ordinary use of the Service or Additional Services in your Premises type, to include (without limitation) creating any commentary, compiling statistics or data, news reporting, information or editorial services. APPLIES TO SUBSCRIBERS TO OFFICE SMATV, GENERAL SMATV AND RETAIL SMATV AGREEMENTS ONLY 5.9 You warrant and represent that throughout the Term the Premises has a SMATV System (as applicable) and the Service will be distributed at all times to two or more Points within the Premises only by such SMATV System; 5.10 You will procure, install and maintain at your cost and expense all equipment required to perform and comply with this Agreement, and have all consents needed for the operation and maintenance of such equipment. You may choose to take such installation services and equipment from Sky in which case Sky s standard terms shall apply. APPLIES TO SUBSCRIBERS TO SKY SELECT AGREEMENTS (EXCLUDING HOTEL AGREEMENTS) 5. Your Obligations 5.1 You warrant and represent that: (a) the Premises is carrying out and shall throughout the Term carry out the business or activity which was being carried out when you entered into this Agreement; and (b) the Premises is and shall throughout the Term be situated in the Territory; and (c) you shall give written notice to Sky within 14 days of any change of business use or activity of the Premises coming into effect. On receipt of such notice we will review whether the Agreement you are subscribing to is appropriate for your Premises type and take action as appropriate, and (d) you shall have in place throughout the Term all licences, rights, clearances and consents (together "consents") required from time to time to receive the Channels and any Additional Services (if authorised and applicable) and to exhibit them within the Premises, including (but not limited to) all consents required for the public performance of any of the relevant Channels in the Premises. You agree to produce copies of any such consents to Sky on request. APPLIES TO SUBSCRIBERS TO ALL SKY SELECT AND SMATV AGREEMENTS 5.2 You must accurately list the number of Rooms or Points or IPTV Points at the Premises in the Contract Form of this Agreement. You may only show the Service at the number of Rooms or Points or IPTV Points that you have notified to Sky. 5.3 If the number of Rooms or Points or IPTV Points in the Premises is to increase at any time, you must give Sky at least 14 days prior written notice of such increase, including the date on which such increase will occur. If you have failed to give such notice Sky may choose to remedy your breach by giving you the right to distribute the Service to such Rooms or Points or IPTV Points retrospectively but nothing in this Agreement shall oblige it to do so. If Sky does choose to do so, then on receipt of a written demand from Sky, you will immediately pay the monthly Subscription Payments applicable to the previous period in which the Service has been supplied to such Point(s) together with interest at the annual rate of 2% above HSBC s base rate from time to time on the Subscription Payments for such period, compounded monthly. APPLIES TO SUBSCRIBERS TO OFFICE SMATV, GENERAL SMATV AND RETAIL SMATV AGREEMENTS ONLY 5.4 You must give Sky at least 14 days prior written notice of any decrease in the number of Rooms or Points or IPTV Points at the Premises. The number of Rooms or Points or IPTV Points must not decrease to less than 2. APPLIES TO SUBSCRIBERS TO OFFICE IPTV SMATV AGREEMENT ONLY 5.5 You warrant and represent that throughout the Term the Premises has an IPTV SMATV System and the Service will be distributed to two or more IPTV Points within the Premises only by such IPTV SMATV System; 5.6 You will procure, install and maintain at your cost and expense all equipment, including the Encoding Equipment required to perform and comply with this Agreement, and have all consents needed for the operation and maintenance of such equipment. 5.7 You must accurately list the number of IPTV Points at the Premises in the Contract Form of this Agreement. You may only show the Service at the number of IPTV Points that you have notified to Sky. The number of Users must not exceed the number of IPTV Points. You must have suitable network security, log in authentication systems and/or Digital Rights Management in place to ensure only the Users can access the Service. 5.8 You must ensure that your LAN is secure and that the Service cannot be distributed to any other third party not on the Premises or to a computer not defined as an IPTV Point You warrant and represent that throughout the Term the Premises has a Sky Bright Box and the Sky Select Service will be distributed at all times within the Premises only by such Sky Bright Box; 5.12 You will procure, install and maintain at your cost and expense all equipment required to perform and comply with this Agreement, and have all consents needed for the operation and maintenance of such equipment. You may choose to take such installation services and equipment from Sky in which case Sky s standard terms shall apply. APPLIES TO SUBSCRIBERS TO HOTEL AGREEMENTS ONLY 5.13 You warrant and represent that throughout the Term: (a) that where the Hotel Premises has a Sky Bright Box or SMATV System (as applicable), the Service will be distributed at all times to the Rooms within the Hotel Premises by such Sky Bright Box or SMATV System (as applicable), and where you have subscribed to the Sky In-Room Service the Service will be distributed to the number of Rooms for which you have subscribed to, therefore all Rooms must have either the Sky Select Service, the Hotel Rooms SMATV Service or the Sky In-Room Service. You shall confirm in writing, on request by Sky, the number of Rooms within your Hotel and you hereby agree to allow Sky or its authorised representative, on reasonable notice to you, to access your Hotel Premises in order to audit the number of Rooms within your Hotel Premises and your compliance with Conditions 4.5, 5.13(a) and Condition 5.14; and (b) you will procure, install and maintain at your cost and expense all equipment required to perform and comply with this Agreement and have in place all consents needed for the operation and maintenance of such equipment. You agree to produce copies of consents to Sky on request. You may choose to take such installation services and equipment from Sky in which case Sky s standard terms shall apply. Bar Customers further warrant and represent that: (c) the Bar(s) are and shall be public licensed bar(s) in the Hotel Premises ( Bar ); and (d) if you subscribe under a Hotel Bar Agreement for your Bar, at least one Sky Box will be connected to at least one television set or screen at all times in the same Bar; and (e) a Sky Box in any Bar shall not be connected to television sets or screens outside that Bar (including television sets or screens in a different bar) You must accurately list the number of Rooms at the Hotel Premises in the Contract Form for the applicable Hotel Agreement. You may only show the Service in the number of Rooms and (if applicable) the additional authorised areas within the Hotel Premises that you have notified and agreed with Sky You must not exhibit (or permit the exhibition of) any of the Channels in the Sky Select Service, the Hotel Rooms SMATV Service or Sky In-Room Service other than in Rooms and (if applicable) the additional authorised areas (i.e. Hotel Gym, Hotel Meeting Rooms and/or Hotel Reception) within the Hotel Premises that you have notified and agreed with Sky, or if you are a Bar Customer, any of the Channels in the Bar Service other than in the Bar (as defined above). limitation, you may not show any of Sky s Premium Cinema Channels or any of the Sky Entertainment Package Channels (or any other channels) that are identified as being for non-communal viewing only in any areas accessible to or by the public. 6. Service 6.1 Sky will transmit or arrange for transmission of the Channels by satellite(s). If during the Term there is a change for whatever reason in the manner in which the Channels are delivered or transmitted which would require you to make adjustments to your reception equipment to continue receiving service, Sky shall use reasonable endeavours to provide you with advance notice of such change. You recognise that it may not be possible for Sky to provide such advance notice, for example where changes arise because of events beyond Sky s control. 6.2 Sky warrants and represents that: (a) it shall not knowingly include in the Channels defamatory materials and the Channels will not contain anything which 8 TERMS & CONDITIONS OF YOUR SKY SUBSCRIPTION AGREEMENTS TERMS & CONDITIONS OF YOUR SKY SUBSCRIPTION AGREEMENTS 9

23 violates any copyright, right of privacy, literacy or dramatic right of any person or entity; and (b) it will have obtained necessary licences and/or other approvals from any relevant collecting society or person for the broadcast of the Channels for reception in the Territory, save that Sky does not warrant or represent that it has obtained or will obtain public performance licences or pay the fees necessary for the exhibition of the Channels in public PROVIDED ALWAYS THAT the warranties set out in (b) above are only as extensive as those provided to Sky by the suppliers of relevant programme material included in Sky s Channels and by the suppliers of third party Channels. 6.3 Sky may introduce new channels or replace, change or withdraw advertised programming or any Channel or multiplex of any Channel. Sky can change or reduce the broadcast hours of any of the Channels or encrypt or unencrypt any Channel. Sky may introduce new or withdraw channel package options and/or withdraw any Channel from any channel package option offered to you and offer it in an alternative package option. 6.4 Many Channels provided by Sky are supplied by other broadcasters and their availability is outside Sky s control. Some channels may also be accessible by virtue of them being on the digital satellite platform. These channels are not provided by Sky as part of your Option. You should check with the channel provider directly to confirm the licensing arrangements that apply to use in your Premises. 6.5 Sky may supply bonus channels or other free channels which you will not have to pay for. Sky can withdraw or change these channels or their multiplexes without giving notice to you. Sky can also change any channel which is provided free (including any multiplex) into a channel that must be paid for if you want to continue to receive it. Sky will tell you of such a change and the charges that will be payable. 6.6 Sky may offer you additional Premium Channels or Add-On Premium Channels or Add-On HD Channels. If such channels are offered under this Agreement and you decide to take them, they will then be included in the Service. Sky will inform you of any charges for the additional channels and the changes to the Subscription Payments. 6.7 Sky may offer additional programming or events to you that are available only to certain types of Sky Business customers. Such programming or events may be either free or for a charge. If offered under this Agreement, such programming or events shall be deemed to be "Channels" for the purposes of this Agreement. If such programming or events are offered on a PPV basis, the provisions of Condition 4.9 shall apply. 6.8 You will not use the Service or any part of it other than to exhibit, as permitted by this Agreement, the Channels at the Premises or as you are otherwise expressly authorised under this Agreement. 6.9 During advertising breaks or otherwise during the broadcast of the Channels, you will not exhibit any promotional or other material in such a way as to give viewers the impression that such material forms part of the broadcast of any of the Channels, or has been included, approved or endorsed by Sky, or that any Channel forms part of a broadcast or exhibition by you or a third party. APPLIES TO SUBSCRIBERS TO DTH AGREEMENTS ONLY 6.10 Sky will notify you if the withdrawal of a Channel in your Option will affect the Subscription Payments payable by you. Unless Sky notifies you otherwise, a reduction in the number, change in the identity, or restrictions on viewing of the Channels included in any Option will not alter the Subscription Payments payable by you Subject to 5.13(e), you may convey the Service to more than one television set or screen in the Premises. APPLIES TO SUBSCRIBERS TO HOTEL AGREEMENTS ONLY 6.12 Unless agreed with Sky in advance, you may only be a Bar Customer and exhibit Sky s Channels in your Bar(s) if you also distribute Sky s Channels to Rooms in the same Hotel Premises. You should refer to your Sky Package and Pricing flyer for the current choice of Channels and Bar Option available for Rooms and Bars and details of the monthly charges payable. The monthly charge set out in your Sky Package and Pricing flyer is quoted on a per Bar basis and will therefore be payable in respect of each Bar for which Bar Customers subscribe under this Agreement In your Rooms, if you are a Hotel Rooms SMATV Customer you can choose to receive any of the Channels or Bundles as set out in your Sky Package and Pricing flyer for Hotel Rooms or other channels which are offered to you by Sky from time to time, or if you are a Sky Select or Sky In-Room Customer, you can choose to receive any Option in the Sky Select or Sky In-Room Service (as applicable). In your Bar(s), Bar Customers will receive the Channel Package for Bars (or other Bar option offered) and, if any are offered, any Add-On Premium Channels or Add-On HD Channels that you choose to include in your Service. Your Rooms Channel selection is referred to as your Sky Select Service (if the Service is delivered via the Sky Bright Box) or Hotel Rooms SMATV Service (if the Service is delivered via a SMATV System), or Sky In-Room Service (if you receive the Service by DTH and retransmit to a Sky Box in each Room) as applicable. The Channel selection for Bar(s) is referred to as your "Bar Service". Reference to Services shall mean your Hotel Rooms SMATV Service (if any), Sky Select Service (if any), Sky In-Room Service (if any) and Bar Service (if any) together If Sky withdraws an additional Channel (not included in a Bundle) in your Hotel Rooms SMATV Service, Sky shall adjust the Charges payable by you accordingly. Sky may introduce new and/or withdraw channel package options from time to time Certain Sky Cinema Channels may show 12A and 15 rated content prior to the relevant watershed times. Normally this would be pin protected, however due to technical and logistical constraints subscribers to the Hotel Rooms SMATV Service, or Sky Select Service shall have the pin functionality disabled. In respect of the Sky Select Service or Hotels Rooms SMATV Service you hereby undertake full responsibility for choosing suitable Sky Cinema Channels for your guests to watch and advise the guests if there is any unsuitable content. In respect of the Sky In-Room Service you hereby undertake full responsibility to advise your guests (by including this information in your general TV information to guests and in a tent card by the TV or remote control) that it s their responsibility to ensure that minors do not watch inappropriate content. APPLIES TO SUBSCRIBERS TAKING THE SKY+ AND/OR SKY HD SERVICE ONLY 6.16 We can replace or withdraw features or functionality of the Sky+ Service and Sky HD Service, or restrict their availability. If these are features or functionality that you pay for then we will, where possible, give you at least 30 days' written notice of the replacement or withdrawal. You may only take the Sky+ Service and Sky HD Service if you subscribe to an Option We may offer you extra features or functionality. If we do this, we may increase your Subscription Payments We may supply extra features or functionality which you will not have to pay for. We can withdraw these features or functionality without giving notice to you. We can also change any such feature or functionality into one that you must pay for if you want to continue to receive it. If we introduce any optional or stand-alone features or functionality that we wish to make an extra charge for, we will tell you what charge will apply if you wish to continue to receive that feature or functionality When this Agreement ends or you no longer choose to receive the Sky+ Service or the Sky HD Service, the PVR functionality of your Sky+HD Box will also end. For the avoidance of doubt, this means you will not be able to access any stored content or programming that you have recorded onto your Sky+HD Box and you will not be able to use any of the other Sky+ features and functionality Content or programming stored on the Sky+HD Box will no longer be accessible if you replace your Viewing Card with a new Viewing Card for any reason during the Term The Extra Capacity is owned by us, and may be used by us and any other party authorised by us, to provide you with Additional Services. Unless it is explicitly stated in your Sky Package and Pricing flyer, you are not authorised to use the Additional Services To access or use some or all of the content or features of Sky's Additional Services, you will need a Sky+ Service and/or Sky HD Service and will need to keep your Viewing Card in the Sky+HD Box. To receive all of Sky's Additional Services, your telephone line needs to be connected to your Sky+HD Box at all times and the Sky+HD Box needs to be in the standby mode while not in use If a usage charge payable to Sky applies to access or use any part of Sky's Additional Services you will be notified in advance of the applicable charge and of any other terms and conditions which apply Sky's Additional Services supplied to you may differ from that supplied to other viewers and are provided at Sky s discretion We may alter, suspend or stop making Sky's Additional Services available to you at any time. We may do this, for example, to update the service, for technical reasons, if you have missed any payments you owe us, or if you have broken the Conditions of any part of Sky's Additional Services or of another service provided by Sky. We can also change any Additional Services you are receiving into a Channel or a service that you must pay for if you want to continue to receive it. If we introduce a charge for Additional Services, we will tell you what charge will apply if you wish to continue to receive that service It may not be possible for you to receive Additional Services from more than one party at a time. Sky will not be responsible for Additional Services offered by any other party. APPLIES TO SUBSCRIBERS TO RESIDENTIAL LETTINGS AGREEMENT ONLY 6.27 Unless we tell you otherwise, downloading content from the On Demand Service will count towards any broadband usage limits that apply to your broadband service. If your broadband is provided by a third party we are not responsible for it and you should contact your provider if you experience problems with it You will not use the On Demand Service or any part of it other than to view the On Demand content in private at the applicable Premises expressly authorised under this Agreement. 10 TERMS & CONDITIONS OF YOUR SKY SUBSCRIPTION AGREEMENTS TERMS & CONDITIONS OF YOUR SKY SUBSCRIPTION AGREEMENTS 11

24 APPLIES TO SUBSCRIBERS TO OFFSHORE INSTALLATIONS AND SHIPS AGREEMENT AND SKY FOR YACHTS AGREEMENT ONLY APPLIES TO SUBSCRIBERS TO DTH AGREEMENTS ONLY (EXCLUDING OFFSHORE INSTALLATIONS AND SHIPS AGREEMENT, AND SKY FOR YACHTS AGREEMENT) 6.29 You warrant and represent that each of the Premises: (a) is, and shall remain at all times during the Term, an Offshore Installation or Ship or Yacht, situated in the Territory, save as set out in Condition 4.12 above; and (b) has a SMATV System or Sky Bright Box or Sky In-Room Service or a combination of the Sky In Room Service and one of either a SMATV System or Sky Bright Box, and ensuring, in the case of oil rigs, that all Cabins have the Service regardless of occupation. You shall confirm in writing, on request by Sky, the number of Cabins and Communal Areas on your Premises and you hereby agree to allow Sky or its authorised representative, on reasonable notice to you, to access your Premises in order to audit the number of Cabins and Communal Areas within your Premises and your compliance with Condition 4.11 and this Condition In the event that you fail to provide this information Sky may suspend your Viewing Cards until such time as this information is provided Nothing in this Agreement permits you to exhibit any of the Channels in any room or area which does not fall within the definition of Cabin or Communal Area. You may not show certain of the Channels in open areas including (without limitation) Communal Areas. 7. Subscription Payments 7.9 You must pay to Sky every month in advance the payments due in respect of the Service, plus any VAT payable (the "Subscription Payments"). If you choose to have more than one Viewing Card under this Agreement for the Premises then you must pay the Subscription Payments for the Service that you receive in full for each Viewing Card that you have subject to the rates referred to in Condition 8.16 or if this term is varied by any promotional offer terms and conditions. APPLIES TO SUBSCRIBERS TO DTH AGREEMENTS ONLY 7.10 You can only choose a listed Option. You cannot choose individual channels within any listed channel package Option. If you upgrade your Option, you must remain with and pay for that new Option for at least 30 days (unless this term is varied by any promotional offer terms and conditions provided to you) before you are able to change your Option again. APPLIES TO SUBSCRIBERS TO GOLF CLUBS UK AND NORTHERN IRELAND, PUBS UK 12 MONTH, PUBS UK 30 DAYS, CLUBS UK, PUBS & CLUBS NORTHERN IRELAND, PUBS & CLUBS REPUBLIC OF IRELAND, NI SPORTS CLUBS, BETTING PREMISES UK AND HOLIDAY PARKS UK AGREEMENTS ONLY 7.1 On signature you may be required to make an upfront payment and thereafter Sky will collect the Subscription Payments (as further defined or referred to in Conditions 7.9, 7.11, 7.12, 7.14, 7.15, 7.16, 7.17, 7.18 and 8.16 respectively) due automatically from your account each month after we have sent you your first Viewing Card via your payment instruction. All payments must be made in full by the date on which they are due without any set off. If full payment is not received on the due date you will pay interest on the outstanding amount at the annual rate of 8% above HSBC s base rate from time to time from the date the sum was due until the date of actual payment (or otherwise in line with the rates set out under the Late Payment of Commercial Debts (Interest) Act 1998 as amended). Sky may also seek compensation for the cost of recovering such debt in line with the guidelines as set out under the Late Payment of Commercial Debts (Interest) Act 1998 as amended. 7.2 Sky may alter your payment instruction if your Subscription Payments change for any reason. Sky may also charge any other payment under this Agreement under your payment instruction, together with any other payments that you agree that we may charge under your payment instruction. 7.3 Sky can change the subscription pricing, the price bands and/or its pricing structure generally at any time on giving you 30 days notice. 7.4 If there is a choice of Options or Channels available to you and you wish to change your chosen Service or Option during the Term, the following rules will apply: (i) If you are upgrading your Service or Option this will be amended accordingly and you will immediately pay the current price for that new Service or Option. (ii) If you are downgrading your Service or Option, (provided that you are not prevented from doing so by any offer terms, or any alternative terms apply), you are required to give 30 days notice of such change and you will pay the current price for that new Service or Option from the end of your 30 day notice period. Sky may charge a reasonable fee to Customers who wish to change their chosen Service or Option. 7.5 Sky may refuse your application for subscription based upon the results of an assessment of your credit standing, including (without limitation) by using credit scoring. Sky may also assess your credit standing from time to time during the Term. Sky shall apply reasonable practices for administering your account based on the results of that scoring, including applying different payment terms to your account. Sky may use information from, and supply information to, outside agencies for this. 7.6 You can pay the Subscription Payment by direct debit or credit card (Mastercard or Visa). 7.7 Acceptance by Sky of any payment shall not be deemed to be a waiver of Sky's rights, notwithstanding such phrases as "complete and final payment" or "payment in full" or any such similar phrase accompanying your payment You shall pay Subscription Payments at the highest band rate where such bands are set out in your Sky Package and Pricing flyer or your rateable value will be deemed to be 999,999 until Sky receives a copy of the relevant annual non-domestic rates demand or other necessary documentation proving to Sky that a different rate applies to the Premises. Any appeals to your rateable value shall be managed in accordance with Sky's RV Pricing Policy set out on page 26. APPLIES TO UK SUBSCRIBERS TO OFFICE SMATV & IPTV, RETAIL SMATV AND GENERAL SMATV (EXCLUDING HOTEL AGREEMENTS) ONLY 7.12 You must pay to Sky every month in advance a fee calculated in accordance with this Condition 7.12 plus any VAT payable ("the Subscription Payment"). (a) The Subscription Payment for the Premises per month shall be the greater of: (i) the sum of the monthly charges for the Channels in your Service as such charges are set out in your Sky Package and Pricing flyer or equivalent and as applicable or as varied by Sky from time to time multiplied by the number of Points or IPTV Points for the relevant month (if applicable); or (ii) 212 for Office IPTV, Office SMATV, 206 for General SMATV and 154 for Retail SMATV UK Agreement. (b) If the number of Points or IPTV Points in the Premises changes in any month and your subscription is calculated using this number, the Subscription Payment shall be calculated using the monthly average number of Points. This average is obtained by adding together the number of Points in the Premises on the first day and last day of the month in question and dividing the result by two You will keep throughout the Term and for at least one year after it ends complete and accurate records relating to this Agreement including (without limitation) the Channels in your Service and the number of Points and Users at the Premises at any given time. During this period, and on reasonable notice, Sky or its nominated representatives shall have the right during normal business hours to audit your books and records for the purpose of verifying the payments due to Sky and to make copies of such books and records. If an audit reveals underpayment of Subscription Payments, you will immediately on receipt of Sky s written demand pay any underpayment of monies due together with interest at the annual rate of 2% above HSBC s base rate from time to time from the date such sums were due until the date of actual payment, compounded monthly. If such underpayment is in excess of 3% of the total payments received by Sky under this Agreement for the period in question, you shall, in addition, pay the costs of such audit. APPLIES TO PUBS UK 12 MONTH, PUBS UK 30 DAYS, CLUBS UK, PUBS & CLUBS NI, PUBS & CLUBS GEO, PUBS & CLUBS ROI, NI SPORTS CLUBS, HOTEL BARS UK, HOTEL BARS ROI, HOTEL BAR ONLY UK, BETTING UK, BETTING ROI, BETTING GEO, GENERAL DTH UK, GENERAL DTH ROI, RETAIL UK, RETAIL ROI, OFFICES UK AND OFFICES ROI SUBSCRIBERS WHO HAVE REQUESTED THAT SKY DO NOT ORGANISE INSTALLATION OF THEIR SKY STANDARD SATELLITE EQUIPMENT 7.8 Where you have not requested that Sky organise installation of your Sky Standard Satellite Equipment, Sky may charge you for the Sky Standard Satellite Equipment (currently 75 or 80 (for customers in ROI) plus VAT per box). APPLIES TO SUBSCRIBERS TO HOTEL AGREEMENTS ONLY 7.14 In respect of the Rooms Service, you will pay to Sky each month in advance a fee calculated in accordance with this Condition 7.14 plus any VAT payable ("the Rooms Charge"). (a) The Rooms Charge for the Hotel Premises per month shall be the greater of: (i) the sum of the monthly fees for the Channels and/or Bundles in your Rooms Service as set out in your Sky Package and Pricing flyer or as varied by Sky from time to time multiplied by the number of Rooms for the relevant month (irrespective of occupancy); or 12 TERMS & CONDITIONS OF YOUR SKY SUBSCRIPTION AGREEMENTS TERMS & CONDITIONS OF YOUR SKY SUBSCRIPTION AGREEMENTS 13

25 (a) (ii) In respect of the Hotel Rooms SMATV Service, you will pay to Sky each month in advance a fee calculated in accordance with this Condition 7.14 plus any VAT payable ("the Rooms Charge"). The Rooms Charge for the Hotel Premises per month shall be the greater of: (i) (ii) (iii) the sum of the monthly fees for the Channels and/or Bundles in your Hotel Rooms SMATV Service as set out in your Sky Package and Pricing flyer or as varied by Sky from time to time multiplied by the number of Rooms for the relevant month (irrespective of occupancy); or 176 ex VAT per month if your Hotel Rooms SMATV service contains a premium Sky Sports or Sky Cinema channel. 102 ex VAT per month if your Hotel Rooms SMATV service contains any other sports channel, or a Star Channel, otherwise the minimum charge is 97. (iv) 178 ex VAT per month if your SMATV Hotels Room Service contains the Sports Pack, Sports Light Pack, Racing Pack, Cinema Pack or any Single Sports channel. Otherwise the minimum charge will be 127 ex VAT per month. (in each case with the exception of Hotel Rooms SMATV ROI subscribers where the Rooms Charge will only be applicable if you subscribe to Channels not provided free of charge as listed in your Sky Package and Pricing flyer.) (b) If the number of Rooms in the Hotel Premises changes in any month, the Charge shall either be calculated using the monthly average number of Rooms or shall be amended with effect from the subsequent month (at Sky's discretion). If the former is used, this average is obtained by adding together the number of Rooms in the Hotel Premises on the first day and last day of the month in question and dividing the result by two For Bar Customers, in respect of the Bar Service, you will pay to Sky each month in advance a fee calculated in accordance with this Condition 7.15 plus any applicable VAT ("the Bar Charge"). (a) The Bar Charge will be calculated by reference to whether you take the Hotel Rooms SMATV Service, Sky Select Service or Sky In-Room Service and may be dependent on the number of Rooms in your Hotel Premises and to whether you are subscribing to the Premium Sports Channels in the Rooms of your Hotel Premises. (b) The number of Rooms in your Hotel Premises will be calculated in accordance with the provisions of Condition 7.14 above. If the number of Rooms changes and takes you into a new price band category under this Agreement, your Bar Charge for that and subsequent months will change to the applicable monthly charge for that new price band category. If the number of Rooms changes in the middle of a month the monthly charge shall be calculated using the monthly average number of Rooms, as specified in Condition 7.14 above. (c) The Bar Charge per month shall be the price set out in your Sky Package and Pricing flyer or as varied by Sky from time to time for the Bar Service that you receive You must pay to Sky every month the payments due in respect of the Sky In-Room Service taken in the Rooms, plus any VAT payable (the Sky In-Room Rooms Service Charge ) calculated in accordance with this Condition These payments shall be paid in advance unless otherwise agreed with Sky. (a) The Sky In-Room Rooms Service Charge per month shall be the greater of: (i) the sum of the monthly fees for the relevant Option taken in the Rooms receiving the Sky In-Room Service in the Hotel Premises as set out in the relevant your Sky Package and Pricing flyer as may be varied by Sky from time to time; or (ii) the minimum charge stated in the current version of the relevant Sky Package and Pricing flyer (if any). (b) You can choose any listed Option for each Room taking the Sky In-Room Service in your Hotel Premises. You cannot choose individual Channels within any listed channel package option. If you upgrade your Option for any Room taking the Sky In-Room Service then you must remain with and pay for that new Option for at least 30 days. (c) You must also pay to Sky every month the payments due in respect of the Sky In-Room Service taken at any additional authorised areas within the Hotel Premises (i.e. Hotel Gym, Hotel Meeting Rooms and/or Hotel Reception). These payments shall be paid in advance unless otherwise agreed with Sky You must pay to Sky every month the payments due in respect of the Sky Select Service taken in the Rooms, plus any VAT payable (the Sky Select Rooms Service Charge ) calculated in accordance with this Condition These payments shall be paid in advance unless otherwise agreed with Sky. (a) The Sky Select Rooms Service Charge per month shall be the greater of: (i) the sum of the monthly fees for the relevant Option which you subscribe to for the Rooms receiving the Sky Select Service in the Hotel Premises as set out in the relevant your Sky Package and Pricing flyer as may be varied by Sky from time to time; or (ii) the minimum charge stated in the current version of the relevant Sky Package and Pricing flyer (if any). (b) Your chosen Option shall apply to all of the rooms receiving the Sky Select Service in your Hotel Premises. If you upgrade (c) your Option for the Sky Select Service then you must remain with and pay for that new Option for at least 30 days. You must also pay to Sky every month the payments due in respect of the Sky TV service taken at any additional authorised areas within the Hotel Premises (i.e. Hotel Gym, Hotel Meeting Rooms and/or Hotel Reception). These payments shall be paid in advance unless otherwise agreed with Sky. APPLIES TO SUBSCRIBERS TO OFFSHORE INSTALLATION AND SHIPS AGREEMENT, AND SKY FOR YACHTS AGREEMENT ONLY 7.18 You must pay to Sky every month a fee calculated in accordance with this Condition 7.18 plus any VAT payable ( the Subscription Payment ). Payments due to Sky under this Agreement will be invoiced by Sky in accordance with Sky's current accounting practice from time to time. As at the date hereof, Sky's accounting practice is to invoice monthly in arrears on or around the 1st day of each calendar month for Offshore Installation and Ships Agreements and in advance for Yachts Agreements. Sky will give written notice of any change in its accounting practice. (a) The Subscription Payment for the Premises per month shall be the greater of: (i) the sum of the monthly charges for the Option chosen by you as such charges are set out in the Sky Package and Pricing flyer or as varied by Sky from time to time per Offshore Point; or (ii) the minimum charge stated in the relevant current version of the Sky Package and Pricing flyer. (b) In respect of oil rigs you will be charged at 100% of Cabins (regardless of occupation, however there will be no additional charge for Communal Areas, in all other Premises, each Communal Area will be charged as an additional Offshore Point If Cabins or Communal Areas are added during any payment period you must give to Sky written notice of the revised number of Cabins and/or Communal Areas, as the case may be, and the date from which such revised numbers took effect, as soon as reasonably practicable thereafter. The Subscription Payment attributable to such additional Cabins and Communal Areas will be charged for the full month during which the change took place regardless of when such change took place during the month. All sums calculated by Sky as due shall be paid by you forthwith following notification by Sky If any Cabins or Communal Areas are to be removed or reduced during the Term, you must give to Sky not less than 30 days' prior written notice, such notice shall state the number of Cabins and/or Communal Areas to be removed and the date on which such reduction is to be effected, and the Subscription Payment attributable to such reduced Cabins and Communal Areas will be charged for the full month during which the change took place regardless of when such change took place during the month. All sums calculated by Sky as due shall be paid by you forthwith following notification by Sky. In the event that less than 30 days' notice is given to Sky, the Subscription Payment shall be varied with effect from the date falling 30 days after the receipt by Sky of such notice. 8. Use and Supply of Viewing Cards 8.1 A Viewing Card shall only be used by you at the Premises. You agree that a Viewing Card will only be used in the Sky Box or Sky Bright Box (as applicable) in which it is first used. A Viewing Card will be used only to receive and exhibit the Service and any Additional Services (if authorised and available) at the Premises. 8.2 You will not part with possession of a Viewing Card. If you do, or Sky or SSSL has reasonable grounds to believe that you have, SSSL may (without prejudice to its other rights under this Agreement) invalidate your Viewing Card(s). 8.3 The possession of a Viewing Card shall not entitle you to receive the Service or Additional Services. 8.4 You will not tamper with a Viewing Card or use or allow it to be used in any way or for any purpose which Sky has not authorised. 8.5 In order to receive the Service and any Additional Services (if authorised and available) without interruption your Viewing Card must be kept in the Sky Box or Sky Bright Box (as applicable) at all times and you are advised to keep your Sky Box or Sky Bright Box connected to the mains supply (and suitable satellite dish) and on standby mode while not in use. The software in the Sky Box, Sky Bright Box and the Sky Pro-Cam (as applicable) is owned by or licenced to us or another member of the Sky group and does not become your property. You must (both during the Term and afterwards) allow SSSL to update the software in your Sky Box, Sky Bright Box or Sky Pro-Cam by sending additional signals via satellite or the internet to the Sky Box, Sky Bright Box or the Sky Pro-Cam. You must not tamper with the software or allow anyone else to do so. 8.6 If your Sky Box or Sky Bright Box is connected to a telephone line or to the internet, information may be passed from it to us and vice versa. Sky or SSSL will give you at least 30 days notice if you must pay for the necessary telephone charges. SSSL may verify whether the Sky Box or Sky Bright Box is connected to a telephone line or to the internet and the location of the Sky Box or Sky Bright Box via data sent by the Sky Box or Sky Bright Box. 8.7 SSSL shall be entitled to disclose your name and address and the services you receive via the Viewing Card as part of the proper administration of the Sky Box or Bright Box and minidish. 14 TERMS & CONDITIONS OF YOUR SKY SUBSCRIPTION AGREEMENTS TERMS & CONDITIONS OF YOUR SKY SUBSCRIPTION AGREEMENTS 15

26 8.8 SSSL continues to own any Viewing Card sent to you. At the termination of this Agreement or on the issue of any replacement Viewing Card, your Viewing Card must be returned to SSSL on request or otherwise returned as SSSL directs. APPLIES TO SUBSCRIBERS TO ALL SMATV AGREEMENTS 8.9 During the Term, for such time as you fully comply with the terms of this Agreement, you shall be entitled to one Viewing Card for each Channel in your Service. If any of your chosen Channels include any multiplexes, you will be entitled to one Viewing Card for each such multiplex that you request to receive. At Sky's discretion it may issue more than one viewing card. APPLIES TO ALL SUBSCRIBERS USING A SKY BRIGHT BOX 8.10 During the Term, for such time as you fully comply with the terms of this Agreement you shall be entitled to two Viewing Cards for each blade in the Sky Bright Box. You shall take reasonable steps to ensure that any Viewing Cards, Sky Pro-cams, Sky remote controls and the Sky Bright Box shall remain safe and that you comply with any guidelines issued by Sky to you for keeping the Sky Bright Box well ventilated and connected to an appropriate power supply. It is your responsibility to advise Sky immediately if any Viewing Cards, Sky Pro-Cams, or Sky Bright Box Satellite Equipment have been damaged, lost or stolen from your Premises. Any replacement Sky Bright Box Satellite Equipment, remote controls, Sky Pro-Cams or Viewing Cards shall be at your own cost. You hereby agree to allow Sky or its authorised representative, on reasonable notice to you, to access your Premises to confirm that the Viewing Cards and Sky Pro-Cams allocated to you are being used in compliance with these terms and conditions During the Term the Sky Bright Box must be connected via a wired connection to the internet at all times. You agree that that Sky or its authorised representatives shall be entitled to monitor data passed to and from the Sky Bright Box SSSL or another member of the Sky group of companies continues to own any Sky Pro-Cam sent to you. At the termination of this Agreement or on the issue of any replacement Sky Pro-Cam, your Sky Pro-Cam must be returned to SSSL on request or otherwise returned as SSSL directs A Sky Pro-Cam shall only be used by you at the Premises. You agree that a Sky Pro-Cam will only be used in the Sky Bright Box in which it is first used. A Sky Pro-Cam will be used only to receive and exhibit the Sky Select Service and any Additional Services (if authorised and available) at the Premises. The Sky Pro-Cam must be paired with a valid Viewing Card as authorised and instructed by Sky. APPLIES TO SUBSCRIBERS TO HOTEL ROOMS SMATV, HOTEL SKY IN-ROOM SERVICE AND HOTEL BAR AGREEMENTS ONLY 8.14 During the Term, for such time as you fully comply with the terms of this Agreement you shall be entitled to: (a) one Viewing Card for each Channel in your Hotel Rooms SMATV Service. If any of your chosen Channels include any multiplexes, you will be entitled to one Viewing Card for each such multiplex that you request to receive; and (b) for Bar Customers one Viewing Card for each Bar in respect of which you subscribe. For the avoidance of doubt, you may exhibit the Bar Service on more than one television within the Bar. (c) For Sky In-Room Service Customers, unless otherwise agreed with Sky, one Viewing Card for each Room and if applicable each additional authorised area for which you subscribe to the Sky In-Room Service (i.e. one per Sky Box). For the avoidance of doubt, you may exhibit the Sky In-Room Service on more than one television within the Room or additional authorised area. You shall take reasonable steps to ensure that any Viewing Cards, Sky remote controls and Sky Boxes shall remain safe and that you comply with any guidelines issued by Sky to you for keeping Sky Boxes well ventilated. It is your responsibility to advise Sky immediately if any Viewing Cards or Sky Boxes have been stolen from your Hotel Premises. Any replacement Sky Boxes, remote controls or Viewing Cards shall be at your own cost. You hereby agree to allow Sky or its authorised representative, on reasonable notice to you, to access your Hotel Premises to confirm that the Viewing Cards (and in the case of Sky Select Customers, Sky Pro-Cams) allocated to you are being used in compliance with these terms and conditions For the avoidance of doubt, the obligation to provide a Viewing Card under Conditions 8.9, 8.10, 8.14(a) and 8.14(b) above shall not apply where SSSL (or Sky) has already agreed to supply a Viewing Card to you in respect of any channel (or multiplex) under a separate agreement, where such separate agreement relates to rooms or areas in the same Premises and distribution occurs using the same equipment as used under this Agreement Subject to the limitations set out in this Condition 8: (a) all subscribers who subscribe to the Sky Ultimate Pack and have either a current Pubs UK 12 Month or Clubs UK or Pubs & Clubs Northern Ireland Subscription (whose Subscription Payment is based on the rateable value of their Premises) (b) (c) (d) shall be entitled to a free second Viewing Card for each fully paid Subscription; all subscribers who subscribe to the Sky Ultimate Pack with a Pubs UK 30 Days Subscription may purchase additional discounted cards at the prices set out in the Sky Package and Pricing Flyer for each fully paid Subscription; all subscribers who subscribe to the Sky Ultimate Plus Pack with a Pubs & Clubs ROI (whose Subscription Payment is based on the rateable value of their Premises) or Hotel Bar ROI Subscription shall be entitled to a free second and third Viewing Card for each fully paid Subscription; all subscribers who subscribe to the Sky Ultimate Pack and have either a current Betting Premises UK or ROI Subscription shall be entitled to a free second Viewing Card for each fully paid Subscription; and (e) all subscribers who subscribe to the Service with a Residential Lettings Subscription at any individual Residential Lettings Premises may purchase additional cards at such Premises at the prices set out in the Sky Residential Lettings Package and Pricing Flyer. In each case, the first fully paid Subscription at the Premises shall be the Primary Subscription for the purposes of this Condition 8. In the event that you have a current full price second Subscription (or, if applicable, third Subscription) for the same Premises, you may either cancel that Subscription and replace it with any applicable free or discounted additional Subscription (subject to the limitations set out in Condition 8.17 below) or take additional free or discounted Viewing Cards in accordance with these terms and conditions The Service offered on the additional Viewing Card(s) referred to in Conditions 8.16(a)-(d) above, shall be a limited list of Channels which Sky shall advise you of via its website from time to time and the Sky HD Service and Sky+ Service shall not be available. If you subscribe to a Residential Lettings Subscription and you choose to take additional Viewing Card(s) at the same Premises, you cannot select a different Service for your additional Viewing Cards and the availability of Sky+ Service will depend on the type of additional Sky Box provided. The additional Viewing Cards may only be used at the same Premises as the Primary Subscription. Sky may at its sole discretion black out certain content on Channels included in any additional Viewing Cards to ensure the Viewing Cards are not used for unauthorised purposes. You must give Sky or SSSL reasonable access to your Premises to check that any additional Viewing Cards are being used at the same Premises as the Primary Subscription Sky shall provide one set of free Sky Standard Satellite Equipment (if this has not already been provided) per additional free or discounted Viewing Card referred to in Condition 8.16 above, save for subscribers to the Pubs UK 30 Days Subscription and Residential Lettings Subscription, who may purchase additional Sky Standard Satellite Equipment at the price set out in the Sky Package and Pricing Flyer. You are responsible for installation and the costs related to the free or discounted Sky Standard Satellite Equipment hereto. Sky shall select the Sky Standard Satellite Equipment to be supplied hereunder, the system may not be new but will in any event have the benefit of a 12 month manufacturer's warranty. Timing and supply of the equipment may be subject to availability delay You must activate the additional Viewing Card(s) referred to in Condition 8.16 above within 10 days of delivery. If you do not then you shall be liable to pay to Sky an amount equal to the full cost to Sky for each free or discounted Sky Standard Satellite Equipment provided. At all times while the additional Viewing Cards are enabled for viewing, the primary Sky Box and the additional Sky Boxes must be connected to the same fixed and operational telephone line capable of making outgoing calls. If you fail to do this, then Sky may de-activate your additional Viewing Cards If your Primary Subscription is suspended or terminates for any reason then your additional Viewing Cards will also be suspended or terminated. APPLIES TO SUBSCRIBERS TO OFFSHORE INSTALLATION AND SHIPS AGREEMENT ONLY (EXCLUDING SKY SELECT AGREEMENTS) 8.21 During the Term, for such time as you fully comply with the terms of this Agreement you shall be entitled to a maximum of 20 (twenty) Viewing Cards for the SMATV Service. Each Viewing Card will be entitled with the same Option the customer has elected to subscribe to (whether distributing via SMATV or by the Sky In-Room Service or via a combination) Provided your Premises has at least 20 Cabins, where you take the Service in 100% of Cabins (which is obligatory in respect of oil rigs) regardless of whether this is via a SMATV system or Sky In-Room Service or a combination of both, you will be entitled to 5 (five) Viewing Cards for use in the Communal Areas for no additional charge. If your Premises has less than 20 Cabins, you will receive 1 (one) free Viewing Card for every 10 Cabins that you pay for. The additional Viewing Cards shall have the same Option as selected for the Cabins. 9. Validity and Expiry of Viewing Cards 9.1 For security reasons SSSL may replace Viewing Cards from time to time. SSSL will try to send you a new Viewing Card before the old one becomes invalid. SSSL will advertise the replacement of Viewing Cards (for example on air or in writing). 16 TERMS & CONDITIONS OF YOUR SKY SUBSCRIPTION AGREEMENTS TERMS & CONDITIONS OF YOUR SKY SUBSCRIPTION AGREEMENTS 17

27 9.2 The validity of a Viewing Card shall at all times be at SSSL s sole discretion. SSSL may at any time invalidate Viewing Cards to protect the security of the conditional access system or if SSSL believes you are using or permitting the use of a Viewing Card in an unauthorised manner or for unauthorised purposes or otherwise if it is reasonable to do so. 9.3 We may suspend supply of the Service without notice to you by authorising SSSL to invalidate the Viewing Card if payment owed to Sky by you is overdue. Suspension will not affect Sky s right to terminate this Agreement under Condition 17. APPLIES TO SUBSCRIBERS OFFERED FREE SKY STANDARD SATELLITE EQUIPMENT BY SKY 10. Free Sky Satellite Equipment for the Premises 10.1 Free Sky Standard Satellite Equipment for the Premises 10.1 In accordance with the offer set out on page 22 of this booklet and in the Sky Package and Pricing flyer for eligible customers ("the Offer ), Sky will give to eligible Customers a set of Sky Standard Satellite Equipment to be used only in the Premises The Sky Standard Satellite Equipment provided to you by Sky must be installed in and must throughout the period that the Agreement continues remain in your Premises. APPLIES TO SUBSCRIBERS WITH PREMISES THAT ARE LICENSED TO SELL ALCOHOL SITUATED IN THE REPUBLIC OF IRELAND AND UNITED KINGDOM INCLUDING NORTHERN IRELAND, THE CHANNEL ISLANDS AND THE ISLE OF MAN. 11. Sky Licences for the Premises 11.1 You will display the Sky Licence(s) prominently and permanently in the Premises in such a way that allows members of the general public who are outside of the Premises to see and read the Sky Licence(s) The Sky Licence(s) shall only be used by you at the Premises You will not part with possession of the Sky Licence(s) The possession of the Sky Licence(s) shall not entitle you to receive the Service You will not tamper with the Sky Licence(s) or use or allow it to be used in any way or for any purpose which Sky has not authorised SSSL continues to own any Sky Licence(s) sent to you. At the termination of this Agreement or on the issue of any replacement Sky Licence(s), your Sky Licence(s) must be removed from display and either returned or destroyed as SSSL directs For security reasons SSSL may replace Sky Licences from time to time. SSSL will try to send you new Sky Licence(s) before the old one becomes invalid. SSSL will inform you of the replacement of Sky Licences (for example on air or in writing) The validity of the Sky Licence(s) shall at all times be at SSSL's sole discretion. SSSL may at any time invalidate Sky Licences to protect the security of the conditional access system or if SSSL believes you are using or permitting the use of the Sky Licence(s) in an unauthorised manner or for unauthorised purposes or otherwise if it is reasonable to do so If your Sky Licence(s) is lost, stolen or damaged you must immediately notify SSSL either by telephoning (UK) or (ROI) or by writing to: Sky Subscribers Services Ltd, P.O. BOX 1805, Livingston, West Lothian, EH54 7BR (UK) or Sky Business, PO Box 1805, Livingston, Great Britain, EH54 7BR (ROI). SSSL may charge you a reasonable fee to cover the cost of replacing a Sky Licence that is lost, stolen or damaged. 13. Marks 13.1 You acknowledge that certain proprietary items (collectively referred to as the "Marks"), including but not limited to the names of the Channels, trade names and marks, service marks, logos and characters used in connection with the Channels, titles of programmes on Channels, the Additional Services, the corporate names of Sky and/or the third party broadcasters of individual channels and any other names used by any of them from time to time are the exclusive property of Sky or the third party broadcasters (as the case may be) or their respective licensors and that you do not acquire any proprietary rights in the same under this Agreement. You may not use the Marks without Sky s prior written consent All rights, title and interest in and to the Channels and the Additional Services and all programmes, advertising and promotional materials, ideas, formats and concepts contained therein or used in connection therewith (including all copyrights) shall, as between the parties, at all times be the sole property of Sky or the relevant third party broadcaster (as the case may be) and you shall not make any express or implied claim to the contrary. You shall not do anything that may indicate that any other programming is part of, or connected with, the Channels or the Additional Services or originated by Sky. 14. Liability Neither Sky nor SSSL has any liability under this Agreement in respect of any of the following: (a) any defect in a Sky Box or Sky Bright Box and/or other receiving equipment or other equipment attributable to any unauthorised use of such Sky Box or Sky Bright Box or equipment; (b) any defect in a Viewing Card or Sky Pro-Cam (if applicable) attributable to any manufacturing error or any unauthorised use of, or tampering with, the Viewing Card or Sky Pro-Cam (if applicable), negligence by you or failure to follow Sky s user instructions; (c) any use of a Viewing Card or Sky Pro-Cam (if applicable) with any decoding apparatus not authorised by Sky; (d) any indirect or consequential loss (including, for the avoidance of doubt, economic loss) resulting from breach of contract, negligence or any other tort on the part of Sky or any of its officers, employees or agents; (e) the termination of this Agreement in accordance with its terms; (f) any failure in its performance of this Agreement (including but not limited to provision of the Service and any Additional Services) caused by events outside its reasonable control. All previous written or oral representations expressed or implied are hereby excluded. Where SSSL is acting as agent for Sky, SSSL has no liability to you whatsoever. 15. Copyright 15.1 You shall not copy (other than as permitted by sections 30(2) or 70 of the Copyright, Designs and Patents Act 1988 ("the Act")), redistribute or relay any of the Channels or any Additional Services or any part of them in the Premises or elsewhere (other than as expressly permitted by this Agreement) or otherwise deal with the Channels or any Additional Services or any part of them (other than as expressly permitted by section 30(2) of the Act) You shall not exhibit any of the Channels or any Additional Services or any part of them in public in circumstances where the audience has paid for admission (within the meaning of the Act) to the place of exhibition or otherwise make any charge (whether direct or indirect) to any person for any of the Channels or any Additional Services (including for the right to receive any Channel or Additional Services for viewing of any Channel(s) or Additional Service(s) or programme(s)) Sky may disable or alter remotely certain functions of your Sky Box or Sky Bright Box so as to prevent you from copying the Channels or any Additional Services and Sky may prevent you from receiving the Service and Additional Services if your Sky Box or Sky Bright Box allows copying of Channels or Additional Services which Sky is bound by contract to prevent. 12. Lost, Stolen, Damaged or Malfunctioning Viewing Cards 16. Variation of the Agreement 12.1 If a Viewing Card is lost, stolen, damaged or fails to work you must immediately notify SSSL either by telephoning (UK) or (ROI) or by writing to: Sky Subscribers Services Ltd, P.O. BOX 1805, Livingston, West Lothian, EH54 7BR (UK) or Sky Business, PO Box 1805, Livingston, Great Britain, EH54 7BR (ROI). SSSL may charge you to cover the cost of replacing a Viewing Card that is lost, stolen or (subject to Condition 12.2) damaged or fails to work If a Viewing Card is damaged or fails to work, you must return it to SSSL (or as it directs). If the Viewing Card fails to work because of any malfunction which, in SSSL s opinion, arose because of a defect existing when the Viewing Card was supplied to you, SSSL shall replace the Viewing Card free of charge. If the Viewing Card is faulty or damaged or fails to work in any other way or you do not return the Viewing Card to SSSL, then SSSL can charge you the cost of replacing it. SSSL will make invalid any Viewing Card that you tell it is missing or does not work and is replaced. At any time Sky may change or add to the terms of this Agreement as it believes necessary. Notice of such changes or additions, or any other notice to be given by Sky under this Agreement may be given by whatever means Sky chooses (subject to any statutory provision and notwithstanding Condition 19). 17. Termination 17.1 Unless otherwise stated in your Sky Package and Pricing flyer, you may terminate this Agreement by giving Sky no less than 30 days written notice: (a) to expire on or at any time after the end of the Minimum Term; or (b) to expire at the earliest on the date on which the variation takes effect, if Sky has given notice to you of a variation in accordance with Condition 7.3 that results in an increase to your subscription pricing during the Minimum Term (save that increases to the subscription pricing of additional Viewing Cards at any individual Premises shall only provide the 18 TERMS & CONDITIONS OF YOUR SKY SUBSCRIPTION AGREEMENTS TERMS & CONDITIONS OF YOUR SKY SUBSCRIPTION AGREEMENTS 19

28 Customer with a termination right in relation to the relevant additional Viewing Cards, and not the Customer s Primary Subscription); or (c) if Sky has given notice to you of a variation in accordance with Condition 16 which results in a material change to the value of the Service as it pertains to the Customer s Premises to expire at the earliest on the date on which such material change takes effect or in accordance with 17.1 (a) whichever is the earliest. If you wish to terminate this Agreement pursuant to (b) or (c) of this Condition 17.1, such notice must be given by you by no later than 30 days after the date on which the variation or restriction is notified to you Sky may terminate this Agreement at any time: (a) by giving to you 7 days written notice if you breach any provision of this Agreement (including non-payment of any Subscription Payment or amounts due on equipment) and if Sky terminates a Customer's Hotel Rooms SMATV Agreement, Hotel Sky Select Agreement, Hotel Bars Agreement or Hotel Sky In-Room Service Agreement (together "Hotel Agreements") due to non-payment of any Subscription Payment in respect of any such Hotel Agreements, Sky shall automatically terminate the remaining Hotel Agreements (if any) simultaneously; or (b) immediately upon written notice where you go into receivership or liquidation (other than for the purposes of solvent amalgamation or reconstruction) or become bankrupt or insolvent or make any composition with your creditors; or (c) by giving at least 30 days written notice to you If the Agreement is terminated during the Minimum Term other than in accordance with the provisions of Conditions 17.1 (b) or 17.1 (c) or 17.2 (c), you shall pay to Sky, being a reasonable pre-estimate of Sky's loss arising from your breach of this Agreement and/or any offer, an amount equal to: (a) if you have purchased Sky Satellite Equipment from Sky or a retailer selling such equipment on Sky s behalf, the balance remaining of the amortised cost to Sky for any free or discounted Sky Satellite Equipment and (if applicable) free or discounted installation provided to you by Sky and received by you at the termination date, if any. The amortisation of the Sky Satellite Equipment shall be calculated by reducing the normal cost to you of such items in equal monthly instalments at the end of each month of the Minimum Term; and (b) the balance of the Subscription Payments (based on the Services including the Sky+ Service and Sky HD Service if applicable received by you at the termination date) that would have been due from you for the remainder of the Minimum Term of the Agreement (less 5% for accelerated payment). This Condition 17.3 shall be without prejudice or limitation to any other remedies available to Sky in respect of any breach of Agreement by you Following termination of this Agreement, any Viewing Cards or Sky Pro-Cams supplied to you under this Agreement will be invalidated and you will no longer be entitled to receive the Service. The termination of this Agreement may also affect the price you pay under other agreements you have with Sky (for example, for WiFi services) No refund of Subscription Payments or equipment payment will be made to you where Sky terminates this Agreement in accordance with Condition 17.2(a) above Termination of this Agreement for whatever reason shall not affect the rights or remedies of either party in respect of any antecedent breach of this Agreement. Termination will not affect, suspend or release the parties from their rights, liabilities and obligations which are expressly or impliedly to survive termination. APPLIES TO HOTEL AGREEMENTS ONLY 17.7 Subject to Condition 17.2, if the Hotel Rooms SMATV Agreement, Hotel Sky Select Agreement or Hotel Sky In-Room Service Agreement of any Bar Customer is terminated for any reason whatsoever, such that the Bar Customer does not have a Hotel Rooms SMATV Agreement or Hotel Sky Select Agreement or a Hotel Sky In-Room Service Agreement which covers 100% of the Rooms of the Hotel Premises at Sky s sole option, the Hotel Bars Agreement shall either: a) terminate automatically 30 days after the termination of the Hotel Rooms SMATV Agreement, Hotel Sky Select Agreement or Hotel Sky In-Room Service Agreement (as applicable); or b) continue until terminated by either party and Sky shall be entitled to charge you then the current price for the Bar Service received until such date. 19. Notices 19.1 Any notice to be given under this Agreement must be in writing. A notice to you may be sent by fax or by pre-paid post or by to, or in accordance with, the Customer s details for correspondence set out in the Contract Form of this Agreement or otherwise held on our customer management system for you. A notice to Sky must be sent by pre-paid post to the address in Condition 12.1 above with a copy to the Head of Legal and Business Affairs, Sky Business, Sky UK Ltd, Grant Way, Isleworth, Middlesex, TW7 5QD (or such other address(es) as Sky shall notify you). For the avoidance of doubt, a notice from Sky can be sent alone or with other material sent to you by Sky All notices shall be deemed (until the contrary is proved) to have been received three (3) days after posting or on the following day if sent by (sb2b@sky.uk). 20. Miscellaneous 20.1 A waiver by either party of a breach of any term or condition of this Agreement in one instance shall not be deemed as a continuing waiver or a waiver of any subsequent breach If any term of this Agreement is found or otherwise deemed to be void and/or unenforceable then it shall be severed and struck out of this Agreement. All of the other provisions shall survive in full force and effect to the extent necessary to give effect to the intention of this Agreement The parties to this Agreement do not intend that any term of this Agreement shall be enforceable by a third party (as defined in the Contracts (Rights of Third Parties) Act 1999) You agree to indemnify and hold Sky, its officers, directors and employees harmless from and against any and all claims, damages, liabilities, costs and expenses arising out of the breach of any representation, warranty, agreement or undertaking made by you under this Agreement References to "Viewing Card", Sky Pro-Cam and "Sky Box" in connection with the provision of the Service under this Agreement shall be deemed to be (and shall be construed as) references to (if more than one) all Viewing Cards and Sky Pro-Cams supplied pursuant to this Agreement and all Sky Boxes used for the purposes of distributing the Service in accordance with the terms of this Agreement All sums are quoted exclusive of VAT. In addition to such sums, you will pay all applicable VAT thereon Sky may at any time, without notice to you, set off any liability that you may have to Sky (or any Sky group company), whether under this Agreement or otherwise, against any liability that Sky may have to you. This applies whether any such liability is present or future, liquidated or unliquidated and irrespective of the currency of denomination. If the liabilities to be set off are expressed in different currencies, Sky may convert either liability at a market rate of exchange for the purpose of set off. Any exercise by Sky of its rights under this Condition shall be without prejudice to any other rights or remedies available to Sky under this Agreement or otherwise. 21. Law and Territory 21.1 This Agreement is governed by the Laws of England and Wales and the English courts shall have exclusive jurisdiction. Sky Subscribers Services Limited Registered in England (no ) Registered Office Grant Way, Isleworth, Middlesex TW7 5QD. 18. Right to Transfer Agreement Sky reserves the right at any time to transfer its rights and/or obligations under this Agreement to any company, firm or person provided that the transfer will not affect your rights under this Agreement. You may not transfer any of your rights and obligations under this Agreement. 20 TERMS & CONDITIONS OF YOUR SKY SUBSCRIPTION AGREEMENTS TERMS & CONDITIONS OF YOUR SKY SUBSCRIPTION AGREEMENTS 21

29 SKY SATELLITE EQUIPMENT PURCHASE TERMS AND CONDITIONS These are the terms and conditions that apply if you have purchased Sky Satellite Equipment from Sky Subscribers Service Limited acting as agent for Sky In-Home Service Limited ( SHS ) or from a retailer acting as SHS s agent for the sale of the Sky Satellite Equipment. Different terms and conditions apply if you are loaned Sky Bright Box Satellite Equipment by Sky UK Limited. The defined terms below are in accordance with the definitions provided under your subscription agreement with Sky. References to 'we' or 'us' in these terms and conditions should be read as references to SHS. Any queries in relation to these equipment terms and conditions should be directed to SSSL on ( for ROI customers). 1. Based on your choice of equipment you will receive either the Sky HD Satellite Equipment or the Sky+HD Satellite Equipment or the Sky Bright Box Satellite Equipment (with minidishes and LNBs only provided if they have not already been provided to you by us previously). 2. We will select the make and model of Sky Satellite Equipment to be supplied to you at our discretion. 3. The Sky Satellite Equipment must be installed by a Sky approved installer at your Premises and must remain installed throughout the Term at the Premises. 4. For the avoidance of doubt, if you are receiving the Sky Standard Satellite Equipment, Sky Standard Satellite Equipment does not include any of the following: a Dolby 5.1 surround sound system and/or speakers; TV screens or an HD Ready TV screen which you must supply. The HD Ready TV screen must be installed in the Premises before installation of the Sky Standard Satellite Equipment with HD capability otherwise your Sky HD Service will not be activated. 5. For the avoidance of doubt, if you are receiving the Sky Bright Box Satellite Equipment, the Sky Bright Box Satellite Equipment does not include compatible HD Ready TV screens which you must supply. Your HD Ready TV screens must be compatible with the Sky Select Service and Sky or its agents shall notify you of the make and model requirements for these screens prior to installation of the Sky Bright Box Satellite Equipment. The compatible HD Ready TV screens must be installed in the premises before installation of the Sky Bright Box Satellite Equipment otherwise your Sky Select Service will not be activated. 6. On delivery, the Sky Satellite Equipment becomes your property. The Sky Satellite Equipment does not include the software in the Sky Box or Sky Bright Box Satellite Equipment (as applicable), which is owned by or licensed to Sky or another member of the Sky UK Group or the Extra Capacity in the Sky+HD Box (if applicable) which is owned by Sky. 7. You must allow SSSL to update the software in the Sky Box or Sky Bright Box (as applicable) by sending signals via satellite or the internet to your Sky Box or Sky Bright Box (as applicable). You must not tamper with the software in the Sky Box or Sky Bright Box or authorise anybody else to do so. 8. Neither we, SHS nor Sky will be liable under any Agreements to which they are parties for any fault in the Sky Satellite Equipment or any other equipment you use, if this was supplied by a third party (including a retailer not acting as Sky's agent for the supply of the equipment) or under a separate contract or for any fault arising from an installation of the Sky Satellite Equipment that has not been arranged by Sky. 9. Standard Condition 14 also applies to these Terms and Conditions. 10. All payments must be made in full by the date on which they are due without any set off. If full payment is not received on the due date you will pay interest on the outstanding amount at the annual rate of 8% above HSBC's base rate from time to time from the date the sum was due until the date of actual payment (or otherwise in line with the rates set out under the Late Payment of Commercial Debts Regulations 2013). Sky may also seek compensation for the cost of recovering such debt as set out under the Late Payment of Commercial Debts Regulations You must activate your Viewing Card within 10 days of the installation or delivery of your Sky Satellite Equipment (or 6 weeks in the case of Sky In-Room Service customers). If you do not activate your Viewing Card then you must still pay Sky the full cost to Sky of the Sky Satellite Equipment you have received less any amount already paid for the equipment. 12. Unless we agree otherwise with you, you are responsible for the safe and environmentally sound disposal of your Sky Satellite Equipment (including ensuring it is not disposed in municipal waste) when it is replaced or you no longer need it. Premises. If you have previously had a free or discounted system or one has previously been supplied for the Premises, then you will not be eligible for this offer (subject to Sky's discretion to permit a further system if, for example, an ongoing subscription continues to be paid for in respect of the previously supplied system). You may not use this offer in conjunction with any other offer. You must activate your Sky Viewing Card within 10 days of the installation of your Sky Standard Satellite Equipment taking place or 6 weeks in the case of Sky In-Room Service customers. If you do not activate your Sky Viewing Card within this period then you shall be liable to pay to Sky an amount equal to the full cost to Sky for the free Sky Standard Satellite Equipment provided to you (currently 75 or 80 (for ROI) excluding VAT for Sky HD Satellite Equipment, 100 or 120 (for ROI) excluding VAT for Sky+HD Satellite Equipment and 55 or 65 (for ROI) excluding VAT for Sky In-Room Boxes (minimum order of 10 boxes for Sky In-Room)) or the full cost less any amount already paid if the Sky Standard Satellite Equipment is discounted and not free. You must also pay the full cost to Sky of installation services that you received under the terms of a free or discounted Standard Installation offer, less any amount you have already paid. If you breach this offer by terminating your Subscription Agreement before the end of the 12 month period referred to above (if applicable) or the end of the Minimum Term of your Subscription Agreement, whichever is the later, then you shall be liable to pay to Sky an amount calculated as set out in Condition 17.3 (which sum is a reasonable pre-estimate of Sky's loss arising from your breach). If there is any conflict between these offer terms and the Standard Conditions, these offer terms shall prevail. APPLIES TO SKY BRIGHT BOX SATELLITE EQUIPMENT ONLY If you have purchased Sky Bright Box Satellite Equipment from SSSL acting as agent for SHS, unless we notify you otherwise the Sky Bright Box Satellite Equipment comes with a warranty against faults arising during the first 36 months after delivery. The following are not covered by the warranty: faults arising from an installation that has not been arranged by Sky, faults arising from misuses, accidental or deliberate damage, damage arising from use of the equipment that is not supplied by us or on our behalf with the Sky Bright Box Satellite Equipment, cosmetic damage which does not affect the functionality of the Sky Bright Box Satellite Equipment or damage caused by events outside our reasonable control or our equipment suppliers. If a reported fault cannot be remedied by one of our engineers during a visit to your Premises, then we will replace the faulty equipment or the faulty component of it. Any replacement equipment will be new or as new (previously used equipment that has been refurbished by the manufacturer or its authorised agent). We will warrant any repair or replacement until the later of the end of the original 36 month warranty period or 3 months from the date it was carried out. If you have purchased your Sky Bright Box Satellite Equipment from a third party retailer (as opposed to direct from Sky), please contact the retailer. This warranty does not apply to Sky Bright Box Satellite Equipment if it was not purchased from Sky. INSTALLATION TERMS AND CONDITIONS In the event that subscribers have requested that Sky organise installation of their Sky Satellite Equipment, the following terms and conditions of installation will apply: These are the terms and conditions under which we will install your Sky Satellite Equipment at the Premises. We are Sky Subscribers Services Limited ( SSSL ) and we are acting as an agent for Sky In-Home Service Limited ( SHS ), a company within the Sky group of companies. References to we or us in these terms and conditions should be read as references to SHS. Any queries in relation to these installation terms and conditions should be directed to SSSL on (UK) or (ROI). Definitions In these terms and conditions the defined terms below are in accordance with the definitions provided under your subscription agreement with Sky: IN THE EVENT THAT SUBSCRIBERS HAVE BEEN OFFERED FREE OR DISCOUNTED SKY STANDARD SATELLITE EQUIPMENT BY SKY THE BELOW TERMS AND CONDITIONS WILL APPLY Unless we agree otherwise, you must have your Sky Standard Satellite Equipment installed by Sky and you must subscribe to the Service for at least 12 months from the date that the free or discounted Sky Standard Satellite Equipment is installed. Sky will select the Sky Box and minidish to be supplied under this offer; the system may not be new but will in any event have the benefit of a 12 month manufacturer's warranty. Timing and supply of equipment and installation may be subject to availability delay. Save as set out in Condition 8.14 above, this offer is limited to one set of Sky Standard Satellite Equipment per customer (to whom the offer is made available, with minidish and LNB available only where it has not previously been provided) and per 1. Standard Installation The Standard Installation (and cost thereof) of Sky Standard Satellite Equipment for reception by DTH comprises the following: (a) a two-man team attending your Premises for a maximum of two hours on site (a total of four man hours) (b) installation of one Sky Box and one minidish (minidish will be supplied only if there is no Sky minidish already installed) (c) installation of a quad LNB pack if this is not already installed (d) installation of a maximum of 40 metres of cabling from the minidish to the Sky Box (e) installation of the SkyHD Box to one HD screen if applicable 22 TERMS & CONDITIONS OF YOUR SKY SUBSCRIPTION AGREEMENTS TERMS & CONDITIONS OF YOUR SKY SUBSCRIPTION AGREEMENTS 23

30 (f) installation of HDMI cabling (up to 20 metres) to connect the SkyHD Box to the HD screen if applicable. Any additional equipment, parts and/or labour time will be charged to you at extra cost. A Sky Bright Box or SMATV system installation or other multiple Sky Box installation will be considered a non-standard installation. You must pay all costs related to a non-standard installation. We will advise you of these costs before we commence work. APPLIES TO INSTALLATION OF SKY STANDARD SATELLITE EQUIPMENT ONLY For the avoidance of doubt Sky will not accept a screen that must be connected to a Sky+HD Box or SkyHD Box via component cables as HD Ready. If you tell us that an HD Ready screen is installed at the premises and the installer finds that there is no HD Ready screen with an HDMI input at the premises then your Sky HD Service will not be activated. APPLIES TO INSTALLATION OF SKY BRIGHT BOX SATELLITE EQUIPMENT ONLY Your HD Ready TV screens must be compatible with the Sky Select Service and Sky or its agents shall notify you of the make and model requirements for these screens prior to installation of the Sky Bright Box Satellite Equipment. If you tell us that compatible HD Ready screens are installed at the premises and the installer finds that there are no such compatible screens at the premises then your Sky Select Service will not be activated. 2. Access to Property (a) (b) Once your application has been processed, we will contact you to arrange for installation of the Sky Satellite Equipment. We will organise a day for installation which is convenient to both you and us, but this will be subject to the availability to us of Sky Satellite Equipment. You must ensure that we are able to access your Premises on the appointed day. 3. Consents and Permissions The installation of the Sky Satellite Equipment may require the agreement or consent of, for example, a landlord or the local council or authority. You are responsible for ensuring that all these agreements and consents have been obtained before we commence installation. (e) Unless we tell you otherwise, and provided you do not already have digital satellite equipment, the number of Sky Boxes that we can install at your Premises is restricted to a maximum of 4 Please call (UK) or (ROI) for further details and full installation options. Sky Subscribers Services Limited Registered in England (No ) Registered Office: Grant Way, Isleworth, Middlesex, TW7 5QD WHAT TO DO NEXT: 1. Please complete the relevant contract form, which will require you to identify if you require Sky to arrange an installation. 2. We will contact you by telephone to arrange a convenient installation date. 3. Your installation could take place at any time from 8.00am to 9.00pm on the installation day. 4. During your installation there must be someone on-site at your Premises who has your authority to: give the engineer access to your Premises and show him/her where the Sky Box or Sky Bright Box (as applicable) is to be installed help the engineer with any questions he/she may have regarding the installation provide authorisation for any additional work and costs that need to be carried out. 5. Please ensure that the engineer has access to all areas of your Premises, including the roof, on the day of installation. 6. So that we can test your system and you start enjoying Sky, your Sky Viewing Card must be activated on the day of your installation. 7. If our engineer considers that additional work is required beyond the Standard Installation, it may be necessary to carry out a site survey of your Premises on another day to provide an accurate scope and costing for your installation. If this is the case, we will discuss this with you and all associated costs before any further work is carried out. 8. Any costs will be added to your Sky subscription account and payment collected according to the payment method you have chosen. Please do not pay the engineer. 4. Works Required and Payment (a) Our installation of the Sky Satellite Equipment will be carried out by an installer appointed by Sky or its duly authorised representative. APPLIES TO INSTALLATION OF SKY STANDRD SATELLITE EQUIPMENT ONLY (b) (c) (d) A "standard installation" (as defined in Condition 1 above) of Sky Standard Satellite Equipment assumes that no additional cabling, bracketry or other equipment is required or any works are required which are beyond the scope usual in a normal installation. A 'standard' installation further assumes that if you already have Sky Standard Satellite Equipment, you will not continue to use it. You will be responsible for meeting all costs of installation carried out including standard installation (unless this is provided free as part of an offer) and beyond the standard installation (in all cases). Your installer will inform you of the costs of installation of Sky Standard Satellite Equipment before commencing work. Alternatively, if you do not agree to those charges, you may cancel your installation, and Sky or its retail agent will repay anything you have already paid for it. If you already have Sky Standard Satellite Equipment installed at your Premises, then some of this equipment may be used for the installation and use of your new Sky Standard Satellite Equipment. Where any existing equipment needs to be upgraded or replaced for installation of a Sky+HD Box or SkyHD Box this will be carried out as part of the installation. If you already have Sky Standard Satellite Equipment that will continue to be used and/or have it relocated at your Premises, you must tell us at least 24 hours prior to the installation, and in that case a separate installation charge may be payable by you. If so, we will advise you of the amount of this charge, which must be paid before the day of installation of your Sky Standard Satellite Equipment. Please call (UK) or (Republic of Ireland), for further details and full installation options. If you wish to have your Sky Box connected to a telephone or the internet (or you are required to have your Sky Box or Sky Bright Box (as applicable) connected under Condition 8.11 or 8.19 of the standard terms and conditions or as part of certain offer terms and conditions), it is your responsibility to have a telephone socket available close to the location of the installed Sky Box or Sky Bright Box (as applicable). 24 TERMS & CONDITIONS OF YOUR SKY SUBSCRIPTION AGREEMENTS TERMS & CONDITIONS OF YOUR SKY SUBSCRIPTION AGREEMENTS 25

31 RV PRICING POLICY APPLIES TO ALL AGREEMENT TYPES ON RATEABLE VALUE PRICING IN UNITED KINGDOM AND NORTHERN IRELAND 1. Unless notified by Sky otherwise, the price of your Sky digital subscription is determined by the rateable value for your premises that came into effect on 1 April 2017 (in mainland UK) and 1 April 2015 (in Northern Ireland). For the avoidance of doubt, your Sky digital subscription will continue to be determined by these rateable value listings (i.e in mainland UK and 2015 in Northern Ireland) until further notice by Sky. 2. The non-domestic rateable value for your Premises means the rateable value as shown on the non-domestic rating list of the relevant valuation authority / association. Please note that until we receive a copy of your annual non-domestic rates demand or other necessary documentation evidencing the rateable value for your Premises, Sky reserves the right to deem rateable value to be 999,999 and you will be charged accordingly. 3. The rateable value for your Premises can be obtained from the government body responsible for setting rateable values in your country of operation. A searchable database of the 2017 rating list for England & Wales can be found online at and for Scotland at A searchable database of the 2015 rating list for Northern Ireland can be found at 4. If (i) a successful rateable value appeal of an existing rating listing for the Premises is made to the government body responsible for setting rateable values in your country of operation; or (ii) you subsequently obtain a rateable value for your Premises for which no official rating had previously been listed by the governing body you must notify Sky (with documentation reasonably acceptable to Sky) confirming the change/new rating. Sky will vary the level of future payments accordingly. In these two circumstances Sky will allow you a credit for the difference between the previous and new Subscription Payments payable by you for the Premises. This credit will be made in respect of whichever is the shorter of either: (a) the date from which the lower rateable value first applies until the date on which Sky receives proper notification from you of the change in/new rateable value; or (b) 12 months. For the avoidance of doubt, no credit or repayment will be due or made if notification of a decrease in rateable value is received by Sky after the end of the Term. If the rateable value of your Premises increases, you must notify Sky (with documentation reasonably acceptable to Sky) confirming the change. On receipt of written demand from Sky, you will immediately pay to Sky all additional sums due as a result of an increase in rateable value from the date on which such increase first applied to you, together with interest on such additional monies at the annual rate of 2% above HSBC's base rate from time to time (compounded monthly). If the rateable value of your Premises increases and you do not notify Sky with appropriate evidence of the new rateable value, you will be liable to pay the difference between your new rateable value and the old rateable value from the date the audit took place together with interest thereon. APPLIES TO PUBS UK 12 MONTH, PUBS UK 30 DAYS, PUBS TENANCY AT WILL UK AGREEMENTS AND NI SPORTS CLUBS RECEIVING ADJUSTMENTS ONLY 5. No adjustments will be recognised in respect of Pubs UK 12 Month, Pubs UK 30 Days or Pubs Tenancy At Will UK pricing for food sales until Sky have received appropriate evidence showing the required eligibility criteria is met. In England and Wales, in respect of food sales adjustments you must submit a breakdown of your Fair Maintainable Trade, as split out on your Rateable Value Certificate/Summary Valuation. In Scotland, you are required to submit a Valuation sheet showing a breakdown of your Hypothetical Achievable Turnover, which can be requested from your local Scottish Assessors Association office. 6. No adjustments will be recognised in respect of Pubs UK 12 Month, Pubs UK 30 Days, Pubs Tenancy At Will UK or NI Sports Clubs pricing for eligible sports areas until Sky have received appropriate evidence showing the required eligibility criteria is met. In England and Wales, this can often be found on the ratings list of the Valuation Office Agency website ( or will be on your Rateable Value Certificate/Summary Valuation. In Scotland, you are required to submit a Valuation sheet showing a breakdown of your rateable value detailing any outdoor sports areas that form part of your overall rateable value. This can be requested from your local Scottish Assessors Association office. In Northern Ireland, this can often be found on the ratings list of the Land and Property Services website ( Sky has sole discretion to determine what constitutes an eligible sports area. 7. Please note that for the purposes of calculating the eligible sports area adjustment, Sky reserve the right to limit the portion of your rateable value which is attributable to your eligible sports area to a maximum of 15% of the total rateable value of the Premises. If Sky choose to exercise this right, then Sky will inform you upon signing up, or write to you to inform you of the change to your price. 8. All eligible Sports Area and Food Sales pricing adjustments will be applied to the first full billing month not yet billed following receipt of the appropriate evidence showing that the required eligibility criteria is met. 9. Sky will only apply credits in the two circumstances referred to in Condition 4 of this RV Pricing Policy. Sky will not apply credits associated with food sales or eligible sports area adjustments following an appeal of a rateable value. 10. You consent to Sky confirming and clarifying any information provided by you to Sky regarding your rateable value, (including in respect of any evidence provided for eligible sports areas or food sales adjustments that may be applicable), with any and all appropriate organisations, bodies and local authorities. 11. Sky or its nominated representative shall have the right during normal business hours and on reasonable notice to audit the books and records of your business to corroborate the rateable value documentation provided to Sky (including in respect of Fair Maintainable Trade in England and Wales or Hypothetical Achievable Turnover in Scotland). If an audit reveals that the information is insufficient or incorrect then Sky may withdraw any adjustments applied to the rateable value. APPLIES TO ALL AGREEMENT TYPES ON LICENCE VALUE PRICING IN REPUBLIC OF IRELAND ONLY 1. Our pricing system is linked to the Licence Value or excise duty payable on your Publican's Licence. Please note that until we receive a copy of your Publican's Licence, evidencing the Licence Value on your Publican's Licence you will be charged at the highest band rate applicable. 2. The Publican's Licence granted to your pub will clearly show on the right hand side the cost of Licence Value which will correspond to one of the price band categories A-F set out in the Sky Package and Pricing flyer. This will then allow you to establish the cost of the Sky subscription for your Premises. 3. If your Publican's Licence Value changes, there will be a corresponding change in your Sky subscription charge. Any change must be notified immediately to Sky in writing with a copy of the Publican's Licence attached. (Certification of the Licence Value on your Publican's Licence from your auditors in writing will also suffice). If the Licence Value of your Premises increases, you must notify Sky (with documentation reasonably acceptable to Sky) confirming the change. On receipt of a written demand from Sky, you will immediately pay to Sky all additional sums due as a result of an increase in Licence Value from the date on which such increase first applied to you, together with interest on such additional monies at the annual rate of 2% above HSBC's base rate from time to time (compounded monthly). If the Licence Value of your Premises increases and you do not notify Sky with appropriate evidence of the new Licence Value, you will be liable to pay the difference between your new Licence Value and the old Licence Value from the date the audit took place together with interest thereon. APPLIES TO THE SKY SUBSCRIPTION AGREEMENT PRIVACY POLICY Where Sky UK Limited collects personal data (such as yours if you are a natural person or that of your staff), it processes it as described in its privacy policy which is available at Please ensure that you bring this privacy policy to the attention of any staff you might have. 26 TERMS & CONDITIONS OF YOUR SKY SUBSCRIPTION AGREEMENTS TERMS & CONDITIONS OF YOUR SKY SUBSCRIPTION AGREEMENTS 27

32 REQUIREMENTS FOR THE LABEL HD READY A display device has to meet the following requirements to be awarded the label HD ready : 1. Display, display engine The minimum native resolution of the display (e.g. LCD, PDP) or display engine (e.g. DLP) is 720 physical lines in wide aspect ratio. 2. Video Interfaces The display device accepts HD input via: - analogue YPbPr1, and DVI or HDMI (A Standard Installation for HD compatible equipment will only be carried out by Sky on screens with HDMI input) HD capable inputs accept the following HD video formats: - 50 and 60Hz progressive ( 720p ), and - 50 and 60Hz interlaced ( 1080i ) The DVI or HDMI input supports content protection (HDCP) The HD Ready label requirements are set by EICTA. Further information may be found at SKY BOX OFFICE STANDARD TERMS AND CONDITIONS FOR SKY BUSINESS SUBSCRIBERS 1. Event (a) To purchase an Event, you must be a current subscriber under a Sky Business Digital Commercial Agreement ("Agreement"). Subject to these Conditions, we will supply to you any Event that you order and you are permitted to receive it via your Sky Box and Viewing Card. (b) If the Event is made up of a number of events, we can change the events package. We may change the time at which any Event is shown, and if so we will advertise the changed time on air. We can cancel or withdraw any Event, in which case you will not be charged for it. (c) Sky may refuse your order for any Event in its reasonable discretion. (d) Sky may terminate the contract in respect of any Event (after Sky has accepted your order) if at any time (i) you have not made any payment which is due to Sky; or (ii) you have broken any of these Conditions; or (iii) you have broken any of the terms and conditions of your Agreement. (e) Delays in validating your Viewing Card may arise if bookings are made within five hours of an Event start time. (f) Purchase of and payment for the Event entitles you to receive only the Event on these Conditions and no other event, film or programme (whether offered on Sky Box Office or otherwise). 2. Payments (a) (b) (c) Payment for the Event will be payable by you by way of the same payment method as Subscription Payments under your Agreement (and you consent to all such payments being charged under your payment instruction) or, if Sky elects to permit this, by one-off credit card payment. We may from time to time assess your credit standing using credit scoring and may use information from outside agencies for this. Sky will apply reasonable practices for administering your account based on the result of that scoring. You may cancel an order for an Event not less than five hours before the start time of the Event. Once ordered, you are liable to pay for any Event (unless such Event is cancelled in accordance with these Conditions) irrespective of whether you watch any or all of such Event. 3. Liability Subject to any applicable statutory rights, we shall not be liable to you because of any failure to provide an Event for reasons outside our reasonable control or because of anything for which we have excluded liability under the Agreement. 4. Copying and Redistribution (a) (b) (c) You must not redistribute and/or re-broadcast or cause, enable and/or permit any other person to redistribute or rebroadcast the Event or any part of it for any reason whatsoever or exhibit the Event save in accordance with the terms of your Agreement. You must not make any charge for viewing of any Event nor exhibit any Event in public in circumstances where the audience has paid for admission to the place where the Event is to be seen or heard. Sky may prevent the copying (for example by video) of any Event. This may be by including signals in the broadcast of an Event which prevent copying of that Event. Sky may also disable or alter remotely certain functions of your Sky Box so as to prevent you copying an Event and Sky may prevent you from receiving Events if your Sky Box allows copying of Events which Sky is bound by contract to prevent. 5. Miscellaneous (a) (b) (c) (d) These Conditions apply only to customers whose Premises are in the United Kingdom of Great Britain, Northern Ireland, Channel Islands and Isle of Man or Republic of Ireland. All terms and conditions of your Agreement relating to Viewing Cards, liability, copying, copyright, Marks, notices, transfer, geographical status, VAT, agency, set off and law are incorporated in these Conditions to the extent that they are consistent with them. Certain Events may not be available to all subscribers. Sky will make this clear when the relevant Event is offered. Terms used in these Conditions and not defined shall bear the meanings given to them in your Agreement. 28 TERMS & CONDITIONS OF YOUR SKY SUBSCRIPTION AGREEMENTS TERMS & CONDITIONS OF YOUR SKY SUBSCRIPTION AGREEMENTS 29

33 SB/TC/BN/0717 Terms & Conditions of your BoxNation Agreement *Calls to Sky cost 7p per minute plus your provider s access charge * UK ROI sky.com/business