MANAGERS REFERENCE GUIDE FOR

Transcription

1 MANAGERS REFERENCE GUIDE FOR Receive Components/Supplies Device (Scanner) Set Up Access Point Routers Set up Scanners Scanner Functions Additional Scanner Functions - Menu Button - Function Descriptions - Training Mode - Update Master File TIPS/Trouble Shooting

2 RECEIVE COMPONENTS/SUPPLIES Your store will receive multiple boxes containing all of the necessary components for Inventory. The box will be sealed with tape. Cut the tape with a knife, do not rip tape off. When opening the boxes, be careful. Try not to rip or damage the box. You will use the same boxes to return the components to Zebra Retail Solutions. Inside one equipment box, you will find: Scanners (4) or more Access Point Routers Scanner chargers (2) USB Modem AirCards - (1) VZ and (1) ATT per Access Point Router Note: The scanners will have 15+ hours of battery life. Charge the Scanners prior to your inventory, it will only take approximately 1-3 hours to fully charge. Important Note: Use the chargers the night before inventory and charge all of the scanners. This will ensure maximum battery life during inventory. Remove the Scanners from the foam insert, then remove the foam insert. You will also receive the following: A Shipping Instructions envelope, containing labels and documents used to ship the box back to Zebra Retail Solutions when the inventory is complete. 2

3 RECEIVE COMPONENTS/SUPPLIES Zebra Retail Solutions also sends (1) supply box per location. Inside the supply box, you will find: (10) Scanner Quick Reference Guides (2) Manager s guides (1) Wireless Control ID Bar Code you will need this form to set-up the scanners for your store. Section Markers (red flags) Note: If you have any Wireless Control ID s from previous inventories, dispose of them immediately. You must use the current Wireless Control ID when registering the scanners. If any of the equipment or supplies are missing, contact Zebra Client Care immediately at

4 DEVICE (SCANNER) Next Generation Scanner - Powered by Zebra Now that you ve unpacked the equipment, you ll be pleased to see our great new Inventory product. The Zebra Next Generation scanner gives you a premium scanning experience for Physical Inventory, with the very latest in imaging and omni-directional technology. Our initial tests showed significant scanning productivity increases; therefore, you should plan for scanning productivity gains for your Inventory. Scan Engine/Imager. Maximize scanning productivity with the imager. Scanning made easier and faster. Omni-Directional Technology. Let s you scan at any angle, no need to line up the bar code. 15+ hours of Battery Life. Battery will last for the entire inventory. Back-up battery inside the unit so no data can be lost. Lightweight - The scanner fits easily in your hand, allowing you to capture bar codes in small spaces. Increased Memory. Full Fry s master file is loaded into scanner. File look up in an instant! Wi-Fi Connectivity The Zebra Next Generation Scanner eliminates foot traffic to the cradle. When in range of the Access Point Router(s), The Inventory Status is updated at the end of every section! No more cradling, bottlenecking or waiting for auto-details. All updates are in real time. 4

5 IMPORTANT KEYS Auxiliary Scan Button Auxiliary Scan Button ESC Used to clear an entire field. SCAN Press to scan bar codes. BKSP Used to clear an entry, one position at a time. ENTER Used to accept all entries. (Power Key) Used to power the scanner on and off. FUNC (Function) Key = Increases screen brightness. = Decreases screen brightness. = Increases volume. = Decreases volume. 5

6 SCREEN LEGEND Pending Sections Indicator P = Scanner contains sections to be transmitted to Zebra. Store# Employee ID Battery Strength Signal Strength Alpha/Numeric Indicator 1 = Numeric A = Alpha, UPPER a = Alpha, lower 6

7 SET UP ACCESS POINT ROUTERS WiFi Connectivity Overview The Zebra Retail Solutions Inventory System provides instant communications at the end of each section. The Internet reports are updated in real-time. Each Fry s location is provided four-six Access Point Routers depending on store square footage. This provides the maximum range of coverage, and allows the scanning associates to stay in range in most parts of the store. Access Point Router in Ethernet Jack Access Point Router #1 Once the Access Point Router, labeled Access Point #1, is connected into the Ethernet jack. The user needs to simply plug the access point router into the same location from previous Hart Inventories. Additional Access Point Routers To ensure maximum connectivity, Hart provided additional access point routers. These access point routers will be placed throughout the store floor. Keep access point routers at least 150 feet away from each other. These access point routers utilize the USB Modem Aircards for scanner communications. 7

8 SET UP ACCESS POINTS SET UP ACCESS POINT IN NETWORK JACK One CradlePoint router ( access point router ) will be connected to your existing network connection which you use for the Zebra inventories. This access point router is labeled #1. 1. Clear a flat surface area at the counter, with access to a network jack and close to a computer with Internet access. 2. Place the following items on the table: Access Point #1 Scanners Wireless Control ID 3. Connect the power supply for the access point router to the port on the back then plug into available outlet. 4. Insert one end of the Ethernet cord into the blue port on the access point router. 5. Insert the other end of the Ethernet cord directly into your network jack. Connect to Network jack used for Zebra inventories. Power Source 6. Once the access point router #1 has been connected to the power outlet and your Network jack, the Power Status, (green), Wireless indicator (green) and WAN status lights (blue or green) should be lit (see below) Power WAN Status Wireless The access point router is now ready to use! - Remember to connect the access point before scanning any live Inventory Data! 8

9 SET UP ADDITIONAL ACCESS POINTS WITH USB MODEMS Before Inventory, you want to maximize the range of wireless communications and provide coverage throughout the entire sales floor. Plug the additional access points into any power outlet on sales floor. These access point routers will require a USB Modem Aircard (VZ or ATT) connection for transmissions. All Access Point Routers must be at least (150) feet away from each other to achieve the best coverage. To connect the additional access points: 1. Clear a fat surface area with access to a power outlet. 2. Place the Access Point Router and USB Modem AirCard in the area: 3. Connect the power adapter for the access point router to the port on the back then plug into an available outlet. 4. Insert the USB Modem Aircard into the USB port in the back of the access point router. Note: You received (2) USB Aircard types for each access point. The VZ card should provide the best coverage. Do not attempt to use both Aircards in one access point router. USB Modem Aircard Insert USB Modem Aircard into USB port. 5. Once the access point router has been connected to the power outlet and the USB Modem Aircard has been connected, the Power Status, (green), USB Port 3 (blue or green) and Wireless indicator (green) should be lit (see below). Wireless USB Port#3 Power 6. Remember - for maximum connectivity keep at least 150 feet in between all access points. 9

10 SET UP SCANNERS Now that the access point is up and running, you can start registering the scanners. Please set-up all of your scanners to ensure everything is working properly. Set Up Scanners: 1. Scan the Wirless Control ID bar code. 2. Key your Store Number and press ENT (Enter). 3. The scanners will register shortly after pressing ENT and will automatically pick-up any Master File updates. 4. The Enter Employee ID screen will be displayed. 5. Repeat steps 1 and 2 for all of the scanners. 6. Verify the Scanners have Registered Successfully : After entering the store number, the P should disappear from the bottom of the screen. If the P still appears, it could mean your Access Point is not connected, or the Scanners are out of range of the access point. 10

11 SCANNER FUNCTIONS SET UP SCANNER Key the 3-6 digit Employee ID and press ENT (Enter). START A SECTION After entering the Employee ID, scan the Fry s Section number. 11

12 SCANNER FUNCTIONS SCAN TICKETS 1. After scanning the Fry s section number you must scan or key the bar codes for all of the merchandise on that fixture. A quantity of one (1) will automatically be accepted. Multiple quantities CAN only be keyed when a Manager provides a password. Zebra Retail Solutions can not give out any passwords. See Additional Scanner Functions Multi-Quantity section for further information. 2. If the scanner makes a special sound, follow the instructions on the scanner screen. All special messages can be acknowledged by pressing ENT (Enter). 12

13 SCANNER FUNCTIONS NOT ON FILE BAR CODES 1. The scanner will alert you if a scanned item (bar code) is not on the Master File. 2. Selecting ENT will allow you to scan item again. 3. If no other Item is available, place the item on the Trouble table to research and continue scanning the fixture. INCORRECT KEYING If you keyed information incorrectly, make corrections by pressing ESC (Escape) to clear the entire field or BKSP (Backspace) to clear the field one character at a time. 13

14 SCANNER FUNCTIONS REVIEW / DELETE ITEMS 1. If you have lost your place in a section or would like to verify previously scanned items, refer to the Review Grid, located in the center of the Scan Bar Code screen. You can navigate through the Review using the Arrow keys on the scanner. 2. To delete a scanned item, locate the bar code in the Review Grid using the arrow keys. 3. Highlight the item and press the Delete Item button, on the TouchScreen. 4. Select Yes to confirm the deletion by either pressing the button on the TouchScreen or highlighting it using the arrows and pressing ENT (Enter). 14

15 SCANNER FUNCTIONS CANCEL SECTION Press the Cancel Section button on the TouchScreen and follow the instructions. NOTE: You can only cancel the section you are currently scanning. You cannot cancel a section that was ended. END A SECTION After you have scanned all of the merchandise for a particular section you must END the section - the scanner will save all of the data and automatically transmit to Zebra. 1. Scan the Section Number again. 2. Select Yes to confirm by either pressing the button on the TouchScreen or highlighting it using the arrows and pressing ENT (Enter). 15

16 SCANNER FUNCTIONS END A SECTION (Con t) 3. Write the information displayed on the scanner screen on the actual section and select OK to continue. Once a section has been ended, the data is automatically transmitted to Zebra. Any data scanned while out of range of the access point, will be saved then automatically transmitted once you are again in range. PENDING TRANSMISSIONS VERY IMPORTANT! When you have ended more than four sections, check the indicator at the Scan Section Number Screen. The P indicates the number of pending section transmissions. If you find that number is not decreasing, bring the scanner closer to the Access point. If you still cannot transmit, notify your Store Manager to check the access point, or call Zebra Client Care for assistance. 16

17 SCANNER FUNCTIONS REVIEW PREVIOUS SECTIONS SCANNED The Scan Section Number screen will display the all of the sections scanned, in the Review Grid, located in the center of the screen. CREATE AN EMPTY SECTION If you encounter a sectioned fixture for which there is no merchandise associated with it, you still need to account for the Section Number. Perform START A SECTION and END A SECTION : Scan the Section Number and then END it immediately, without scanning any merchandise. Follow the scanner instructions. 17

18 SCANNER FUNCTIONS END EMPLOYEE SCANNING SESSION When an Employee has completed their scanning assignments, they should log out and return the scanner to the Manager. At the Scan Section Number screen press the Logout button on the TouchScreen to log out, and the scanner will return to the Enter Employee ID screen. NOTE: If there are sections in the scanner that have not yet been transmitted (for example, Employee is logging out while out of range of the access point) the scanner must be brought back into range before the Employee can log out. CLOSE OUT SCANNER If a scanner is not needed again for this inventory, the scanner must be closed out. 1. From the Enter Employee ID screen, press the Close Scanner button on the TouchScreen to close the scanner. 2. Follow the scanner instructions. The scanner will return to the Scan Control ID screen. 18

19 ADDITIONAL SCANNER FUNCTIONS MENU The Menu option allows additional scanner functions. This has been password protected. To bring up the Menu: 1. Press F2 2. Enter Password 3. The Menu button will then appear on the Screen. Note: The Fry s home office will provide the Menu password. HART MENU FUNCTION DESCRIPTIONS Function Training Mode Device Information Item Quantity Enabled Description Sets the scanner to training mode. Data is not transmitted in training mode. Provides diagnostics to the user. Will not be utilized without Zebra Client Care direction. Enables Multi Quantity entries for user. Send Data Administrative Menu Data transmissions test. Will not be utilized without Zebra Client Care direction. Provides additional menu options. User will access functions such as Update Master File from here. 19

20 ADDITIONAL SCANNER FUNCTIONS TRAINING MODE When a scanner is set for Training mode, the sections and merchandise bar codes scanned or keyed will NOT be included on any reports or other output. If you do choose Training Mode, you must take the scanner out of Training mode before live scanning is to begin. This will ensure data scanned is not lost. 1. From the Enter Employee ID screen, press F2 to bring up the Menu button. 2. From the sub-menu, press Training Mode or press ENT (Enter). 3. The scanner will display a warning: a. Press Yes to enter Training mode. The ***Training*** Enter Employee ID screen will be displayed. b. Press No to exit and return to the Enter Employee ID screen. 20

21 ADDITIONAL SCANNER FUNCTIONS TRAINING MODE (Con t) 4. Key your 3-6 Digit Employee ID and press ENT (Enter). The ***Training*** Scan Section Number screen will be displayed. NOTE: In addition to displaying ***Training*** at the bottom of the screen, the screen color will change from blue ( Regular mode) to orange ( Training mode). 5. Scan any Section Number. a. The scanner will display another warning, indicating that you are scanning in Training mode and that no data will be saved/sent. b. Press ENT (Enter) to continue. 6. From this point, you may scan merchandise bar codes and proceed with Training. Any sections and merchandise scanned while the scanner is set for Training mode, will not be saved or transmitted. 21

22 ADDITIONAL SCANNER FUNCTIONS TRAINING MODE (Con t) 7. End the section and the ***Training*** write on section screen will be displayed. 8. Press the OK button on the TouchScreen and the scanner will return to the ***Training*** Scan Section Number screen. TO EXIT TRAINING MODE: 1. Press F2 to bring up menu. Then enter the menu button password. 2. From the ***Training*** Scan Section Number screen, press the Menu button and a sub-menu will appear. 3. From the sub-menu, press Training Mode or press ENT (Enter). 4. The scanner will return to a Scan Section Number screen, in Regular mode. 22

23 ADDITIONAL SCANNER FUNCTIONS MULTI-QUANTITY The ability to enter multi quantity is under password control. The Fry s Home Office will provide the password. To enable multi-quantity: 1. Press F2 to bring up the menu and enter the Menu Password. 2. Select Item Quantity Enabled. 3. The scanner will allow multi-quantities. Multi-Quantity for Section Only If the user enables Multi quantity at the scan section screen (after the Employee Log-in), Multi Quantity will only be on for that section. Multi-Quantity set for Scanner (all Employees) If the user enables Multi-Quantity at the Enter Employee ID screen, The scanner is set for Multi-quantity until Multi is disabled. To disable multi-quantity. 1. Press F2 to bring up the menu and enter the Hart Menu Password. 2. Select Item Quantity Enabled. 3. The device will return to multi-off. 23

24 ADDITIONAL SCANNER FUNCTIONS MULTI-QUANTITY (Cont d) Multi-Quantity During a live section To enable multi quantity in the middle of a section, after an item is scanned/keyed; 1. Press FUNC key then the 2 key to bring up the Multiple Password Form: 2. Enter the password: 3. Multi-quantity will be on for the remainder of the section. Reminder the user can enable multi in the middle of a section ONLY after an item has been scanned. 24

25 ADDITIONAL SCANNER FUNCTIONS UPDATE MASTER FILE Tuesday morning of Inventory week, Zebra posts a new PLU file to our server. Any scanners that have not been registered, automatically pick-up the updated file during the registration process. If a scanner has the older file, the system will ask the user to update the file before each new section. It s best to update all of the scanners before the start of inventory. To update the Master File: 1. Bring the scanner near the primary access point. 2. Press F2 to bring up the menu, then enter the Zebra Menu Password. 3. Choose Administrative Menu 4. Select Update Master File 5. Click Continue 6. Scanner has the new Master File version. 25

26 TIPS/TROUBLESHOOTING QUESTION SOLUTION What should I expect with the new scanner. How will Wi-Fi transmissions affect my Inventory process? What are the major talking points for Employees? 1. Increased employee productivity in all areas. 2. Ability to capture harder to reach bar codes utilizing omnidirectional aiming technology and auxiliary scan buttons. 3. Wi-Fi communications and prolonged battery life will keep your employees on the floor, maximizing your labor hours during Inventory. 1. Expect real time LP Section data on the web. 2. Employees will conduct their assignments much faster due to the increased scanner speed and no more cradling to send data. 3. After each section is ended, the data is uploaded to Zebra. The ZRS/Hart Internet reports will show the complete picture of the Inventory, and your employee s productivity. 1. Listen for any error messages. 2. Focus, and pay close attention for accuracy. 3. Log-Off when finished with assignments, or taking a break. 26

27 TIPS/TROUBLESHOOTING QUESTION What are the major talking points for Department Managers. Can I use the touch screen to answer Window s pop-up messages? What if the Internet is not updating after sending data. I m trying to enter quantity, but the scanner says Please Enter Numbers only. How do I know if a scanner has transmitted successfully? I m trying to scan a UPC, and cant get a read even though I m putting the imager close to the bar code. SOLUTION 1. Plan to move the process along much faster. 2. Anticipate the next assignments. 3. Ensure everybody is taking full advantage of faster scanning techniques. Yes, you can use the touch screen or the ENT button to answer Window s messages. 1. Check the access points, its possible it was disconnected. The scanner is in alpha mode. Press the Alpha button until a 1 in the bottom right of the scanner screen. Refer to the Alpha-Numeric indicator box on page 3. The P will indicate pending transmissions Don t scan too close to the bar code. The Imager work s best 4-6 inches from the product. 27

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