General terms and conditions of Cinema City Ltd.

Transcription

1 General terms and conditions of Cinema City Ltd. These general terms and conditions (hereinafter the GTC ) of Cinema City Ltd., registered number: , with headquarters at Praha 4 Háje, Arkalycká 951/3, post code , registered in Commercial Register at the City Court of Prague, section C, file number (hereinafter the Operator ) apply to the selling and buying of tickets for cinematic and other Performances organized by the Operator in his cinemas (hereinafter the Performance ). The Operator operates the followings facilities: Flora Vinohradská 151, Atrium Flora, Praha 3 Žižkov IMAX Flora Vinohradská 151, Atrium Flora, Praha 3 Žižkov Galaxie Arkalycká 951/3, Praha 4 Háje Letňany Obchodní centrum Letňany, Veselská 663, Praha 9 Letňany Nový Smíchov Obchodní centrum Nový Smíchov, Plzeňská 8, Praha 5 - Smíchov Slovanský dům Na příkopě 22, Praha 1 Nové Město Zličín Metropole Zličín, Řevnická 121/1, Praha 5 Chodov Centrum Chodov, Roztylská 2321/19, Praha 11 Olympia Olympia Brno, U Dálnice 777, Modřice Velký Špalíček Velký Špalíček, Mečová 2, Brno Liberec Forum Liberec, Soukenné náměstí 2a/669, Liberec Ostrava Obchodní a zábavné centrum Nová Karolina, Jantarová 3344/4, Ostrava Pardubice Cinema City Pardubice, Masarykovo náměstí 2799, Pardubice Plzeň Centrum Plzeň Plaza, Radčická 2, Plzeň Ústí nad Labem OC Forum Ústí nad Labem, Bílinská 3490/6, Ústí nad Labem (hereinafter the Cinemas ). General terms and conditions include these documents: 1 Terms and conditions (page 2-7) 2 Rules for visitors (page 8-10) 3 Visitors rules of 4DX theatre (page 11-12) 4 Terms of use of the website (page 13-15) 5 Terms and conditions for online ticket purchasing (page 16-18)

2 Terms and conditions of Cinema City Ltd. I. General provisions and definitions 1.1 The Terms and conditions (hereinafter the TC ) specify the Operator s rights and duties and also the rights and duties of the purchaser of the Ticket or E-ticket for the Performance or the purchaser of any goods sold by the Operator (hereinafter the Customer ). The Operator and Customer are contractual parties in an innominate contract which is entered into according to article 1746, paragraph 2 or article 2079 et seq, on purchase contracts of act No. 89/2012 Coll., the Civil Code, as amended or according to other contractual relationships. 1.2 The Ticket means the ticket which a Customer receives after payment for a cinematic or other Performance which is determined by the date, time, and cinema room number. The Customer shall receive the ticket at the cinema ticket office. 1.3 E-ticket means a Ticket bearing a unique QR code which is printed by the Customer or a Ticket in JPEG format with a unique QR code which upon arrival the Customer shows to Staff of the Cinema on a portable electronic device (such as a mobile phone, tablet etc.) or a Ticket which is printed at the cinema ticket office based on the unique transaction number which forms part of confirmation message sent via electronic mail ( ) after the prior order and payment for the ticket via the internet. 1.4 Family Entrance means a ticket with a reduced price for families. The Family Entrance contains four (4) Tickets of which two (2) are for adults and two (2) for children or alternatively one (1) for an adult and three (3) for children. 1.5 Free ticket means a Ticket for which the Customer has not paid by cash, credit card or previously purchased voucher (such as a gift voucher, Edenred voucher, Sodexo voucher). 1.6 Staff means the Operator s authorized employees who serve in the operation of the cinema, specifically including ushers, operational employees, security workers, bar staff, cashiers and cinema management. Staff wears a uniform bearing the Operator s logo and a label which contains the text Cinema City and the name and position of the employee. 1.7 In buying a Ticket or E-ticket the Customer consents to these TC and their annexes and accepts that they are binding upon both contractual parties. These TC are an inseparable part of every contract between the Operator and the Customer. 1.8 These TC are available on the Operator s website wherein the Customer may read and familiarize him or herself with them. 1.9 These TC may be excluded only by the explicit written agreement of both contractual parties.

3 1.10 In buying a Ticket the Customer agrees that the information about the Customer, especially their phone number and address, shall be process and stored by the Operator. The Customer by this act explicitly agrees to the processing of the Customer s personal data according to act no. 101/2000 Coll., on Personal Data Protection, as amended and act no. 40/1995 Coll., on the Regulation of Advertising, as amended and act. no. 480/2004 Coll., on Certain Information Society Services, as amended. The above agreement is valid for an indefinite period but without charge the Customer may rescind this agreement in writing at the Operator s headquarters. The Operator is mindful of the Customer s rights, especially the right for human dignity, on the occasion of the Customer s personal data incorporation. The Operator is also mindful to avoid any legal interference in the personal and private life of the Customer. I. Sale of the E-ticket I.1 The sale of an E-ticket is governed by the general terms and conditions for selling tickets via the internet which form an integral part of these TC. II. Sale of the Ticket at the cinema ticket office 3.1 The Customer can pay for the Ticket by cash or by vouchers which were issued by a third party or by the Operator or by credit card. 3.2 The purchase is determined by the Operator s current price list which is posted on the website of the Cinema and next to the ticket office. 3.3 The Operator accepts payments for tickets or other goods via credit cards (for example VISA, MasterCard, Diners Club). The Operator also accepts vouchers issued by Sodexo and Edenred. These vouchers shall be used only for payment for tickets for the cinema or other Performances on the Cinema program but not for gift vouchers or other goods offered by the Operator (such as purchases at the Cinema bar or coffee shop). If a Customer pays by Voucher the Operator shall not return in cash the difference of the sum of the voucher and the price of the Ticket or other goods. The Operator shall recommend the Customer use a voucher with a nominal value lower than the price of the ticket or other goods and make up in cash the difference of the nominal value of the voucher and the price to be paid. 3.4 The Customer is obliged to check the Ticket to verify that the seat, Performance, cinema room, time, name of the movie, date of the movie, language, sound version and display version of the projection are correct and also whether the correct change has been given. Any defects later claimed do not have to be considered by the Operator. 3.5 A holder of a valid ZTP/P card has the right to one free place in the cinema hall for each purchased Ticket for another person to act as a guide for the ZTP/P card-holder.

4 The place of the guide shall be next to the Customer or if the Costumer is confined to a wheelchair, the guide s place shall be as near as possible given the Operator s places for Customers in wheelchairs. The guide has to be adult with the legal capacity to provide the necessary services for the person guided throughout their time in the Operator s Cinema and must comply with instructions from the Operator s Staff. These instructions are necessary for the safety of the person who is accompanied and to ensure a proper and uninterrupted Performance. The guide has to take care of the Customer throughout their visit, including during the Performance, and the guide cannot disturb the Performance. 3.6 Should a Family Entrance be bought, all the tickets have to be for the same movie or Performance. 3.7 The Operator provides a student discount off the Ticket price for students carrying an ISIC or other eligible card or primary school index. The Operator has the right to post a list of the documents which authorize holders to a student discount. The Operator shall provide the student discount only to students up to the age of 26. Each student card or primary school index may be used only for one discounted ticket 3.8 Senior discount can only be provided to a Customer over 60 years of age. 3.9 A Customer can use a Free ticket only in conjunction with their purchase in that Cinema of another ticket paid for by the Customer in cash, or by credit card or by Edenred or Sodexo voucher. III. The Performance 4.1 The Customer shall render the Ticket or E-ticket for inspection prior to entering the Cinema s chargeable zones. Such inspection shall be done by the Operator s Staff. The Operator s Staff have the right to separate the counterfoil from the Ticket or to mark an E-Ticket which has been already inspected by another chosen method in order to prevent abuse such as its use as a Ticket by a third party. 4.2 The Customer has the right to use only the seat in the Cinema which is printed on the Ticket or one such as directed by the Staff. 4.3 The Customer shall have a valid Ticket or E-ticket available for inspection throughout their visit to the Cinema. Should a Customer lose their Ticket in a chargeable zone of the Cinema, particularly in the Cinema halls, the Customer may be asked to leave this area by the Operator. In this event the Customer has no right to compensation. 4.4 The Customer agrees that the Customer shall respect the Cinema s visiting rules throughout their time in the Cinema. The Customer has the right to apprize him or

5 herself of the Cinema s visiting rules where such visiting rules are available in a printed version or on the Cinema s website at: The Operator is not liable for any damage incurred by a Customer or third party by any change of program or change of the Performance of the Cinema resulting from vis major, including but not limited to a technical failure or power outage. 4.6 The Operator has the right to project in the Cinema hall advertisements with no time limitation and format before the Performance. 4.7 Performances projected in 3D format can be viewed only with special glasses designed for this purpose. The Customer is aware that without these glasses the operator cannot make any quality guarantee, especially regarding 3D effects. The Customer has a right to buy these glasses at the ticket office (such as when buying tickets) after payment for which the Customer has property rights pertaining to the glasses and the Customer has the right to retain the glasses after the Performance (for example for another visit to the Cinema for a 3D movie, for which the Customer does not have to buy new glasses). If the Customer damages the glasses (for example by scratching them or by the discoloration of the glass) the experience of watching a 3D movie may be diminished. This shall not be considered a contractual breech on the part of the Operator. In such a case the Operator recommends the Customer buy new glasses during another visit to the cinema. The Operator does not guarantee that the glasses sold could be used in a Cinema other than the one in which they were bought. The performance in the IMAX 3D can be viewed only with special glasses designed for IMAX 3D which can be bought at the ticket office of the Operator. The Operator recommends to the Customer retain the glasses after the Performance for another visit to the IMAX 3D movie and protect them against damages. Upon purchase the Customer is obliged to inspect the glasses for damage and correct packaging. The customer has no right to claim against the Operator for breach of contract after the glasses have been used unless the Customer has evidence that the glasses were defective prior to receipt. In the Pardubice and Plzeň Cinemas and in the IMAX Cinema the Operator lends and does not sell the glasses. If the Customer borrows glasses the Customer is obliged to return them immediately after the Performance to the place determined for such return. If the Customer fails to return the glasses the Customer could be prosecuted under penal or other law according to statute applicable with the Czech Republic. IV. Ticket cancellation 5.1 The Customer has a right to return a purchased, undamaged Ticket. Should the Customer return a damaged Ticket (for example without a counterfoil) the Operator has the right to charge a sum of CZK 250 which the Customer is obliged to pay at the ticket office of the Operator as a handling fee. The head of operations of the Cinema may make exceptions to this rule.

6 5.2 The head of operations of a Cinema wherein a Customer wishes to return a ticket may offer to the Customer a voucher for another occasion in exchange for the Ticket. 5.3 When the Customer leaves the Cinema the Ticket ceases to be valid and the Customer no longer has the right to enter the chargeable zones of the Cinema. 5.4 The Customer is permitted to return a Ticket only to the ticket office at which it was bought and no later than 15 minutes before the beginning of the Performance for which the ticket was bought. 5.5 Tickets paid for by vouchers issued by a third party (such as Edenred and Sodexo) may be returned only on the same day and to the same ticket office at which the Ticket was bought. The Operator will return to the Customer the vouchers issued by the third party even if the ticket was paid for by them. V. Reservation of the Ticket 6.1 The Customer can make a reservation only for non-discounted entrance as per the Operator s current price list. The Customer can ask the Operator s staff for a change in the type of entrance or the Customer can ask for a discount according to the Operator s current price list only during the purchase of the Ticket. A discount cannot be applied to a ticket which has already been sold. 6.2 Reservations last until 30 minutes before the Performance for which the reservation was made by the Customer or by a third party. 6.3 Ticket reservations are absolutely non-binding and a Ticket reservation is neither a contract for a future agreement nor any other contractual relationship between the Operator and the Customer. If the Customer makes a reservation but the reserved Performance is cancelled or the reservation is cancelled the Customer has no right to any compensation arising from such a reservation or Performance. The Operator retains the right to change or cancel the Customer s reservation at any time with no obligation to inform the Customer first. VI. Rights arising from defective contractual compliance 7.1 The Customer has the right to require the return of payment or require a replacement Ticket for a paid Ticket or E-ticket only in the following situations: Cancellation of the Performance for which the Ticket was bought The Performance starts more than 45 minutes late There is a defect in either the audio or visual projection arising from a defect in

7 the Cinema s audio or visual projection equipment, such audio or visual defects not being an effect intended by the movie s creators for artistic purposes If the Customer wants a refund due to audio or visual defects in a Performance the Customer is obliged to leave the Performance immediately after the defect s appearance and ask for contractual compensation immediately from the head of operations or otherwise contact Cinema staff. If the Customer asks for the compensation due to a defective Performance after the Customer has watched 90% or more of the Performance or defective movie the Operator has the right to appropriately reduce the Customer s refund. 7.2 The Customer has the right to claim for defective contract fulfillment from the head of operations in person immediately or by at info@cinemacity.cz. 7.3 The Customer has the right to apply his rights arising from a defective contract fulfillment within 5 days of the Performance. 7.4 In seeking to apply his rights arising from a defective contract fulfillment a Customer must show to the Operator the Ticket or E-ticket for the defective Performance. The Customer must describe which part of the Operator s equipment was defective and the nature of the perceived defective contract fulfillment. 7.5 If a Customer applies his rights pertaining to defective contract fulfillment the Operator has the right to offer him as compensation a ticket voucher with a validity lasting at least 3 months after the day of issue. Should the Customer disagree with such a form of compensation the Operator shall compensate the defective contract fulfillment by paying to the Customer money in the same sum as the cost of the Ticket or E-ticket for the defective Performance. 7.6 Such monetary compensation shall be made by the Operator in the same form as payment was received for the Ticket or E-ticket unless the Operator decides otherwise for operational reasons. 7.7 The Operator shall not provide any compensation or discounts if the Customer cannot attend a Performance because of any reasons which are either the Customer s fault or not the Operator s fault. 7.8 The rights arising from a defective contract fulfillment apply only if the Ticket or E- ticket was bought. If the Customer uses a Free ticket the Customer has no rights arising from the defective fulfillment of the contract. 7.9 The Customer can apply his rights regarding defective goods bought in the Cinema s bar or coffee shop only if the Customer fulfills the following conditions: Such rights of defective fulfillment may be taken up by the Customer only with the Cinema s head of operations Rights of defective contract fulfillment apply only for objective defects and do

8 not apply to the Customer s subjective feelings such as the taste or aroma of the goods the Operator supplies Immediately upon purchase the Customer shall check the quality of the goods supplied and if the Customer finds any defects he should apply to the Cinema s head of operations. The goods are determined to be consumed immediately, so any claim made more than 30 minutes after the goods were bought will not be considered Should defects be found, the goods will be replaced or if this is not possible the Operator shall refund the price of the defective goods The Customer has no defective goods rights regarding goods given to the Customer for free by the Operator (for example within the framework of a loyalty program) Should a Performance be cancelled the Customer has the right to return goods which have been bought if they are in their original packaging and the consumption of the goods has not begun. VII. Gift vouchers 8.1 The Operator provides gift vouchers (hereinafter Vouchers ) only for Tickets to Cinemas operated by the Operator. 8.2 Vouchers with a nominal value corresponding to the basic adult tariff on the Operator s price list may be bought at the Cinema s Ticket office. Up to 50 may be bought, dependent upon how many are currently available in the Cinema. Vouchers for special quantity discounts may only be bought at the Operator s central Ticket office which can be ed on info@cinemacity.cz or phoned on The validity of the Voucher is subject to the terms and conditions listed thereon. These terms and conditions are binding, particularly limitations regarding date, type of projection (2D, 3D, 4DX, IMAX, DMR), the Cinema and the days in the week. The date of validity on the Voucher is the last day upon which the Voucher may be used. The Customer cannot use the Voucher for a Performance after the date of validity which the Voucher contains. There is no option to lengthen the date of validity. 8.4 The Customer can request a current Voucher price list from the address callcenter@cinemacity.cz or find the current Voucher price list on the website at cinemacity.cz/gifts-and-vouchers. 8.5 Purchase of the Voucher is binding for the Customer. A Voucher, once sold by the operator, cannot be returned by the Customer and its period of validity or Voucher type cannot be changed.

9 VIII. Closing provisions 9.1 Situations wherein the use of these TC is impossible are subject to act no. 89/2012 Coll., the Civil Code, as amended. 9.2 The Operator has the right to make appropriate changes to these TC at any time. Such a change becomes valid immediately following the posting of the new TC. 9.3 These TC are presented in two versions, English and Czech. Should any perceived inconsistencies arise between these two versions, the Czech version shall prevail. IX. Validity 10.1 These TC are valid from 1/9/2015.

10 Cinema City Rules for Visitors Cinema City wants all of its customers to enjoy their visit to its cinemas. To help ensure this, admission to any Cinema City cinema is subject to the following terms and conditions. By purchasing or using a Cinema City cinema ticket, customers agree to be bound by these terms and conditions. 1. These Rules are available on the Operator s website, and in ticket offices wherein the Customer may read and familiarize him or herself with them. 2. The Rules must be respected by all Customers during all visits to any of the Operator s Multiplex Cinemas in the Czech Republic. The Rules for the 4DX Auditorium must also be respected for all visits to the 4DX Auditorium. 3. Customers are obliged to familiarise themselves with these Rules in detail before buying an admission ticket. By purchasing an admission ticket the Customer confirms that he or she is familiar with the Rules for Visitors in detail, understands them, consents to them and will respect them. 4. Customers are also fully responsible for making sure that the children they accompany respect the Rules. Customers are obliged to inform children of the Rules in a timely and appropriate manner and to ensure adherence to these rules to a suitable extent. 5. Any breach of the Rules constitutes sufficient reason to eject a Customer from a Performance and/or a Multiplex Cinema premises without any entitlement to a refund of the admission price or any compensation or damages. This also applies to a Customer accompanying a child or person with limited legal capacity who breaches the Rules. 6. A Customer may only enter an auditorium with a valid admission ticket for the Performance stated on the ticket. Customers must leave the auditorium without undue delay following the end of the Performance. The ticket is valid only for the Performance, auditorium and the place in the auditorium as stated on the ticket. 7. Customers must be prepared to present their admission ticket stub for inspection at any time during the Performance. If a Customer fails to comply, employees of the Operator are authorized to eject such a Customer from the Multiplex Cinema. 8. Customers must arrive for the beginning of a Performance in a timely manner so as not to disturb other Customers. The Operator s employees are authorised to seat any late-arriving Customer in an alternative seat in order to avoid disturbing other Customers. Other than in the aforementioned situation, Customers are always obliged to sit in the auditorium in the seat shown on their admission ticket. If, for any reason, it is not possible to sit in this seat, the Customer must immediately inform an employee of the Operator and follow the instructions given. 9. If the Customer is seated by an employee of the Operator in a seat other than the one shown on the admission ticket, that Customer shall not be entitled to a discount on or a refund of the admission price.

11 10. For safety reasons, Customers are required to remain in their seats in the auditorium during a performance and not loiter in any other areas. 11. Under the terms of this provision, a person with a valid ZTP/P (severe health disability requiring special care/needing special assistance) card and purchased admission ticket is entitled to a free admission ticket for an accompanying person. Seats shown on these admission tickets are always next to each other. (In the case of a person in a wheelchair, a seat for the accompanying person shown on an admission ticket must be located closest to the spaces for wheelchairs). The accompanying person can be any fully sui juris adult who is fully capable of continuously providing the necessary assistance to the accompanied person. The assistance must be provided with a high degree of care throughout the accompanied person s presence in the Multiplex Cinema and the accompanying person is obliged to follow all instructions given by the Operator s employees. The accompanying person is obliged to pay attention to the accompanied person s needs throughout the Performance. 12. The Operator does not recommend bringing to a Performance a child of less than 3 years of age. Children of less than 3 years of age may only attend a Performance if accompanied by an adult and under that adult s continual supervision. Children of between 3 and 12 years of age may only attend a Performance if accompanied by a person older than 15 years of age. 13. A Customer may not disturb other customers during a Performance to an extent in excess of that which is usual for the nature of both the Performance and the audience. 14. Mobile telephones and all other electronic equipment must be switched off for the entire duration of a Performance. It is prohibited to take any audio or video footage during a Performance. In the case of a breach of this provision, the Customer may be at risk of criminal or other legal sanctions under the applicable laws of the Czech Republic. 15. It is prohibited to take anything into a Multiplex Cinema other that those items of immediate necessity or those normally carried by a reasonable person. Primarily, it is prohibited to take into a Multiplex Cinema any dangerous items or weapons. It is also prohibited to use any sports or entertainment equipment on the premises of the Multiplex Cinema, such as roller skates, skateboards etc. It is prohibited to take or lead animals into a Multiplex Cinema except assistance dogs accompanying disabled Customers. Customers are obliged to follow the Operator s employees instructions and deposit the aforementioned prohibited items such as required by the Operator s employees. 16. Customers must keep all items which they take with them into the Multiplex Cinema under continual control, even during the Performance, and to protect them from loss, theft or damage by other persons. The Operator is not liable for damage to items Customers take with them into a Multiplex Cinema. 17. With the exception of Performances for children, Performances might contain indecent, violent, offensive or otherwise problematic scenes. Performances might also be very loud at certain points. Intensive audio and video passages might occur suddenly and unexpectedly.

12 18. The Operator is not liable for the content of the films, advertisements and trailers screened. All customers must consider in advance whether attending the Performance they have chosen might harm them or the children they are accompanying. Customers in particular being obliged to consider whether it is suitable for a person younger than 12 to attend a Performance stated as unsuitable for children under 12 years of age. 19. It is prohibited to attend a Performance unless the customer meets the age limit requirements specified by the manufacturer or distributor of audiovisual works within the meaning of the provision 4 points c) and d) of Act No. 496/2012 Coll., on Audiovisual. Upon request, all Customers are obliged to prove to the Operator s employees that they meet the age limit requirements for attending a Performance. 20. The consumption of food, alcoholic and soft drinks purchased outside the premises of the Operator s Multiplex Cinema is prohibited in all areas of the Multiplex Cinema. It is prohibited to take any hot meals onto the premises of the Multiplex Cinema. It is prohibited to smoke or consume addictive and/or other narcotic or psychotropic substances. It is prohibited to enter the premises of any Multiplex Cinema under the influence of alcohol and/or other narcotic or psychotropic substances. It is prohibited to use electronic cigarettes or any items or substances that disturb other Customers to an extent in excess of that which is usual for attending Performances. In case of doubt, Customers are obliged to follow the Operator s employees instructions. 21. It is prohibited for Customers to enter areas which are reserved only for the Operator s employees. 22. If required, Customers may contact the cinema manager through an Operator s employee. 23. The Operator is not liable for harm to the health of a Customer or for damage to items a Customer takes onto the premises of the Multiplex Cinema if such harm or damage is not directly caused by the Operator. If a Customer or accompanied child causes harm or damage to themselves or to other Customers by failing to respect the Rules, that Customer or that Customer s accompanying adult shall be held personally liable. 24. Offensive or otherwise inappropriate, disruptive behaviour on the premises of a Multiplex Cinema could result in a Customer or an entire group of Customers being ejected from the premises of the Multiplex Cinema without any entitlement to a refund of the admission price. This also applies to Customers who are very inappropriately dressed (e.g. wearing a swimming costume, provocative clothing, very dirty clothing etc.) and to Customers who noticeably neglect personal hygiene. 25. The Operator is entitled to interrupt or cancel a Performance should a Customer refuse to obey the call of the Operator s employee to leave the auditorium in the event of improper behaviour. Such a Customer is fully liable for damage to the Operator and/or other Customers. 26. It is prohibited to move from one auditorium to another without a valid admission ticket for the Performance in the second auditorium.

13 27. Customers are allowed to use emergency exits only in an evacuation of a Multiplex Cinema. 28. In order to maintain Customer safety, Customers are obliged to remain in their seats until the Multiplex Cinema s lights are turned on. 29. Performances projected in a 3D format can be watched only with special glasses designed for this purpose. The borrowing or purchase of such glasses is not included in the admission ticket price. Customers are entitled to buy the glasses in the Operator s ticket office (e.g. together with payment for an admission ticket) and pick them up at the entrance to the auditorium auditorium. The Operator does not guarantee the usability of glasses in a Multiplex Cinema other than that where the Customer purchases them. Performances in the IMAX 3D auditorium can be watched only with special IMAX 3D glasses purchased in the Operator s ticket office. It is not possible to purchase glasses in the Pardubice and Plzeň Multiplex Cinemas: it is only possible to borrow them there. Should a Customer borrow glasses, they must be returned without undue delay to the place stated by the Operator following the end of the Performance. In the case of a breach of the obligation to return the glasses the Customer may be at risk of criminal or other legal sanctions under the applicable laws of the Czech Republic. 30. The Operator reserves the right to amend these Rules at any time. Such amendments become effective at such time as the new version of the Rules is published. 31. These Rules come into the force and become effective upon their publication, that is, upon 1 st September 2015.

14 Visitors Rules of 4DX Theatre Valid from 17 May 2013 GENERAL PROVISIONS 1. Before you purchase the ticket for the motion picture presentation in a 4DX theatre, make yourself familiar with these Visitors rules. Also make yourself familiar with the list of 4DX features that is located next to the Visitors Rules. Motion picture presentation in these Visitors Rules means augmentation of the projection with all 4DX effects. 2. By purchasing your ticket and by entering the 4DX theatre you confirm that you are thoroughly familiar with, understand, agree to and undertake to comply with, the Visitors rules. 3. Effects during the projection are sudden and rather strong. If you have the slightest doubts whether you are going to enjoy the 4DX projection, then you should better avoid it. 4. If you or the minors accompanied by you have any medical problems, consult your physician before visiting a 4DX movie and follow their recommendations. Observe all health-related bans and recommendations stated below in these Visitors Rules. 5. Some viewers may suffer from headache, locomotor system pains, dizziness, problems caused by jets of air or other minor complications and, in extraordinary cases, from epilepsy symptoms during or after the projection. 6. You are fully responsible for compliance with the Visitors Rules by minors accompanied by you. Inform them in a timely and suitable manner about all important rules of the visit in a 4DX theatre and supervise them during the projection. 7. If your or the minors accompanied by you cause damage to yourselves or other visitors due to failure to observe the Visitors Rules, you are fully liable for such damage.

15 INSTRUCTIONS FOR THE MOTION PICTURE PRESENTATION 8. During the projection, stay fully focused on the movie at all times and be ready for unexpected effects. 9. The seats of the 4DX system will move or vibrate. Sit upright and keep your feet on the footrest. 10. Make sure your things will not fall, spill out, leak out, blow away or stain. Scarves, hats, caps or other light things blown away may directly interfere with the projection and its special effects. 11. You may be hit by clean water or bubbles from treated water that may stain cloth, especially silk. 12. Do not get up and leave during the movie unless absolutely necessary. Be extremely careful during any movement; the seats may move unexpectedly at any time or other effects may start. 13. Do not lift up items fallen or blown away as well as spilt food or beverages during the projection. Wait until the end of the movie. 14. Make sure parts of your body or clothing do not get between the moving seats, or between the seats and walls or stairs during the projection as you may get injured or your clothes may get damaged. 15. Do not get close (especially with your eyes) to the special effects units, especially blowers and jets and also avoid the contact of your things with the same otherwise you may suffer injury or damage to your items. 16. Be prepared that the projection may be disturbed due to failure to observe the rules by other visitors (especially flying items). 17. The cinema operator shall bear no liability for injuries of other medical problems arising from failure to observe the Visitors Rules or damage or loss of your items brought into the theatre that were not sufficiently secured or protected.

16 For the sake of your safety and in order to prevent undesired consequences and inconvenience, you are not allowed to enter if you suffer from: Epilepsy High blood pressure Cardiovascular problems Locomotor system, especially spine problems Orthopaedic problems Other serious medical conditions The following persons are not recommended to visit a 4DX projection: Pregnant women Persons suffering from breathing problems and allergies Persons under the influence of alcohol and drugs Children under 4 years of age Persons smaller than 100 cm Children aged 4 to 7 are only allowed to visit the projection when accompanied by an adult. With regard to the maximum load of the seats, persons over 120 kg are not allowed to enter.

17 Terms of Use of the Website The Operator is the owner and operator of the website ( Cinemacity Website ), authorized in compliance with Act No. 121/2000 Coll., Copyright Act, to exercise ownership rights to the Cinemacity Website. The Operator and/or his business partners own all copyrights to the entire content on the Cinemacity Website, including, without limitation, texts, website design, technical drawings, graphics, all images on the given website, the selection and manner of the organization of data on this website, as well as all rights of a database maker. Rights and duties of the Operator and users in using the Cinemacity Website are governed by these binding Terms of Use ( Terms of Use ). These Terms of Use apply to all persons visiting the website ( Users ). A User expresses his/her consent to these Terms of Use without restrictions and reservations by entering the Cinemacity Website or his/her use, in any manner, of any information placed on the Cinemacity Website. Publishing of any data or information on the Cinemacity Website, save for this document, does not constitute a legal act, unless expressly set forth in individual cases, namely unless this is an offer for conclusion of any contractual relationship as stipulated in Act No. 40/1964 Coll., the Civil Code. Collected Information and Its Use The Operator may condition the access to the Cinemacity Website by provision of selected personal data of the User as defined in Act No. 101/2000 Coll., on Personal Data Protection, as amended. Even if the Operator does not request provision of personal data for access to and use of the Cinemacity Website, the Operator notes that, if the User participates in some special activities (e.g. making a reservation or purchasing tickets), he/she may be requested to provide his/her personal data. By providing his/her personal data, the User provides his/her consent to the Operator to his/her personal data processing. The Operator notes that personal data is provided voluntarily. Without provision of the personal data and consent with its processing as described above, it is impossible to participate in some special activities. The Operator undertakes to maintain such collected personal data in compliance with valid legal regulations. The Operator namely undertakes to collect personal data provided by the User solely for purposes of ensuring participation of the User in these special activities and to process his/ her personal data only for the period of time necessary in connection with the purposes of the processing. The Operator notes that the User who has provided his/her personal data is entitled to access this personal data, correct it, request an explanation and deletion of any defect, and is also entitled, in case of any discrepancy, to refer directly to the Office for Personal Data Protection. Other rights arise out of Sections 11, 12 and 21 of Act No. 101/2000 Coll., on Personal Data Protection. Should you have any questions with respect to processing of your personal data, please contact us at the address: info@cinemacity-imax.cz.

18 Personal Data Transfers As part of activities connected with the website, the Operator cooperates with companies that provide the Operator with various services. These companies, if so authorized, may maintain a User s personal data, provided that they deal with this information solely while performing their duties vis-à-vis the Operator and shall not use such information otherwise. The Operator does not sell, transfer and disclose any personal data to any third parties. The Operator reserves the right to use or transfer any data in order to comply with its statutory duties, for protection against conduct breaching legal regulations, for protection of network integrity, to comply with a request by the User or for purposes of a procedure by law enforcement bodies, court proceedings or an investigation in the public interest. Cookies Cookies is information transferred from a website to the memory of a User s device that connects to the website (PC, tablet, smartphone, etc.). Cookies enable a website to remember important information that will make its further use by the User easier, increase its speed and enable functioning of some of the features on the website. The Operator employs the wide-spread technology of cookies on its website. The User has the right and option to set up its device, if the device allows for it, to notify the occurrence of cookies on the website, or to prohibit the use of cookies at its device. Some features of this website may not be available if all cookies are blocked. Third Party Codes This website may use codes of Google, which operates the Google Analytics technology that makes use of anonymous information on visits by Users of this website in order to improve its products and services. Changes to Wording of Terms of Use To the extent of applicable law, at its will and without prior notice, the Operator reserves the right to change these Terms of Use as well as add or remove any of their parts. Any changes to these Terms of Use become effective on the stipulated date. By your continued use of the Cinemacity Website following introduction of any changes, you express your consent to such changes of the Terms of Use. The Operator may, at any time without notice and without any liability, temporarily or permanently add, change, cancel, remove or suspend any content on the Cinemacity Website. User Conduct When using Cinemacity Website, the User shall not interfere with the safeguards of this website, shall not use this website to transfer harmful files or attempt unauthorized access to any section of this website, which is protected in any manner against unauthorized access. The User shall not infringe upon the copyright of the Operator to the content of Cinemacity Website.

19 Liability of the Operator These Terms of Use together with any other binding terms and conditions as provided on the Cinemacity Website constitute the entire agreement between the Operator and the User in respect to use of the Cinemacity Website. Any risks arising for the User from its use of Cinemacity Website are fully borne by the User and the Operator shall not be liable for them. Any and all disputes arising in connection with the use of this website will be resolved by a court of the Czech Republic having the local jurisdiction pursuant to the laws of the Czech Republic. The Operator of the Cinemacity Website is not responsible for the content on this website, particularly in terms of: The accuracy and correctness of the content; The possible presence of computer viruses and their parts that may damage the device from which the User accesses this website. The Operator represents that it is not aware of having placed any such viruses on its website. Provisions of these Terms of Use, which for any reason become unenforceable, will be considered as severable from the remaining provisions. Validity and enforceability of the other provisions of these Terms of Use are hereby unaffected. References to Other Websites The Cinemacity Website may contain references to other websites over which the Operator has no control, is not responsible for their use and content, and merely includes them for marketing reasons and for ease of use of the Cinemacity Website. The Operator is not responsible for operations of any such other websites and the Terms of Use for this website do not apply to any other websites. The wording of these terms becomes effective on 8 February 2012.

20 Terms and Conditions for the purchase of tickets through the internet Recitals and definitions These Terms and Conditions apply when purchasing tickets for movie and other shows operated by The Operator and only when purchasing through the website cz. The conditions specify and clarify the rights and obligations of the seller (the Operator) and the buyer (the Customer ). The ticket is purchased and printed-out ticket at the box office of multiplex cinemas operated by Cinema City Czech s.r.o. The e - ticket is a ticket with a numerical and bar codes, printed out by the Customer, or the e-ticket in PDF or JPG format with a numerical and bar codes presented by the Customer by mobile electronic devices (i.e. by the mobile phone, tablet etc.) or the ticket printed out at box office of multiplex cinemas operated by Cinema City Czech s.r.o. based on the unique number (the transaction number) included in the confirmation , and always after ordering and payment of the ticket through the internet. The Customer agrees with these Terms and Conditions, which are binding on both parties. Method of ticket purchase The Customer can purchase the e-ticket for specific show through the internet and pay through payment systems PayPal and PayU. PayPal supports payments performed by the PayPal account. PayU supports fast bank transactions and payments performed by payment cards. The e-tickets which may be purchased through the internet are: Adults, Kids (under 12 years of age), Students, Seniors, disabled (ZTP/P), Ladies Night and Cheap Monday in 2D and 3D format (with or without 3D glasses). In case of purchasing the Kids (under 12 years of age), Students, Seniors, disabled (ZTP and ZTP/P), customer needs to confirm the right to use these tickets by presenting a documentation of their status at the box office and also at the usher stand. The e-ticket can be bought at any time prior to the commencement of the show chosen from the cinema program, but not later than time stated in the program on the website After stated time, the Customer may buy only tickets for unoccupied seats at box office in the cinema. Fee of CZK 7 is charged to the Customer for the e-ticket purchase. This fee is charged for purchasing tickets to our cinemas on-line, using our e-shop, it s not charged for payment by credit card. Purchasing online means buying a product or a service using e-shop, which is placed on website www. cinemacity.cz. Purchase could be made using electronical and mobile devices and doesn t matter on payment or delivery method. This fee is charged for every ticket, which is bought through the e-shop. This fee

21 is not charged for purchasing tickets at the box offices in our cinemas. When the e-ticket for specific show is chosen and checked, the Customer is obliged to fill in the displayed electronic form and enter all required information. Once the Customer has completed the order form for an e-ticket, the total purchase price which the Customer is required to pay is displayed. Such purchase price is the current and final price for the ordered show, i.e. including fees and possible discounts granted. Consequently, the Customer chooses the way of delivery of the e-ticket. The Customer may choose Print at Home and have the ticket displayed in JPG format and have the ticket sent by , or Pick-up at box office and pick it up at the box office of the cinema based on the unique number of paid order (the transaction number). In case the choice is Pick-up at box office such a ticket is available at the box office of the cinema where the ordered show shall be played. In case the Customer omits to choose the delivery method, the Print at Home method shall be automatically chosen. After completing the order for the e-ticket, the Customer is redirected to the secure payment gateway PayPal or PayU, throughout which the Customer performs the payment. After performing the payment through the payment gateways PayPal or PayU, the Customer is redirected back to the site After the payment of the purchase price for the e-ticket and successful completion of the order, a confirmation to by Customer provided address is sent and it includes: In case of selection Pick-up at box office a unique number of performed and paid reservation (the transaction number). By presenting this number at the box office of the cinema, the Customer shall have the ticket issued. The confirmation shall not serve as a ticket. In case of selection Printed at Home a unique number of performed and paid reservation (the transaction number) and valid e-ticket (e-tickets) granting the access to the cinema (serves as the ticket). The payment is completed if the Customer receives the confirming the payment to provided address only. The numeric and bar codes on the e-ticket are valid only once, i.e. no subsequent presentation of the numerical and bar codes shall be considered as at the presentation of the e-ticket, and admission to the cinema will not be granted on that basis, regardless of who is presenting the e-ticket in question. In case the bar code shall be defective, the e-ticket shall be verified by the numerical code of the e-ticket. The unique number of paid reservation for specific show may be used for pick-up the e-tickets only once. The confirmation shall not establish the automatic right to issue the e-ticket, regardless of who is submitting the confirmation.

22 If claiming a discount, the Customer is obliged to prove the eligibility to receive the discounted e-ticket by submitting a valid document entitling the holder to the discount. If the Customer does not prove the entitlement of the discounted e-ticket, entry into the cinema shall not be allowed. In this case, e-tickets can be cancelled and new tickets shall be bought on the box office. Cancellation rules of the e-tickets is described below. For the purpose of these Terms and Conditions, the discounted entry is considered only an entry according to the valid price list. Up to 10 tickets may be purchased within one transaction. Cancellation of E-tickets The cancellation of the e-ticket purchase (the Cancellation ) may be realised without stating a reason via to vstupenky@cinemacity.cz, by a telephone calling the Call Centre, or in person at the box office of the cinema. The Cancellation shall apply only to the transaction as a whole, i.e. to all e-tickets purchased within one transaction. In case the e-ticket is purchased in less than 14 days before the commencement of the show for which the e-ticket has been purchased, the Customer shall be entitled to cancel such e-ticket not later than (i) 3 hours before the commencement of the show for which the e-ticket has been purchased, in case the Customer claims the Cancelation by an or by a telephone, or (ii) 15 minutes after the commencement of the show, for which the e-ticket has been purchased in case, the Customer claims the Cancellation in person at the box office of the cinema. Money for tickets purchased through the internet shall be refunded exclusively by a wire transfer. In case the e-ticket is purchased in less than 14 days before the commencement of the show for which the e-ticket has been purchased, the Customer acknowledges and agrees that the service (i.e. the show) which shall be provided on the basis of purchased e-ticket will be provided in less than 14 days from the day of the purchase pursuant Section 53(8) of the Act No. 40/1964 Coll., the Civil Code, as amended and the Customer shall not be entitled to cancel such purchased e-ticket after the time limits stated above (i.e. 3 hours before the commencement of the show, in case the Customer claims the Cancellation by an or by a telephone, 15 minutes after the commencement of the show, in case the Cancellation is claimed in person at the box office of the cinema). If the Customer claims the Cancellation after the above stated time limits, the Cancellation claim shall be rejected as delayed. When claiming the Cancellation, it is necessary to specify the unique number of realised and paid reservation (the transaction number) and the payment method. If in the process of buying tickets the amount of purchase price for the e-tickets is debited from the Customer s account, but there are no e-tickets showed or confirmation has not been received, the Customer is entitled to claim refunding non-provided paid services with the bank issued the payment card used by the Customer to pay for the e-tickets only.