TALKING SOCIAL TV 2 April 10, 2014

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1 TALKING SOCIAL TV 2 April 10,

2 ABOUT THE CRE The Council for Research Excellence is a body of senior research professionals, formed in 2005 to identify important questions about audience measurement methodology and to find, through quality research, the answers to those questions. The Council provides the Nielsen client community a means to undertake research projects no one company could undertake on its own. 2

3 CRE MEMBER COMPANIES 3

4 CURRENT CRE INITIATIVES Social TV 2 Longitudinal Ethnography: Devices and Viewing Dynamics Technology Acceleration Ethnography 4 5 Cross Platform Alignment of Metrics Big Data Primer 4

5 CERIL SHAGRIN Executive Vice President, Audience Measurement Innovation and Analytics Univision Communications Chair, Council for Research Excellence

6 SOCIAL MEDIA COMMITTEE CHAIR Beth Rockwood Discovery Communications MEMBERS Michael Abbott Starcom MediaVest Graeme Hutton UM Barry Stoddard Disney ABC Television Group CRE FACILITATOR Richard Zackon Michele Buslik TargetCast TCM Jeffrey Graham Twitter Dan Murphy Univision Communications Joshua Opoku Facebook Robin Thomas The Tribune Company Emily Vanides MediaVest Mike Hess Nielsen Daniel Slotwiner Facebook Stephanie Yates TV One Jessica Hogue Nielsen Tom Somers Gannett Broadcasting Tom Ziangas AMC Networks 6

7 STUDY OVERVIEW

STUDY OBJECTIVES Investigate the dynamics of TV-related social media usage > Study provides an in-depth look at SM re TV in September/October 2013 Fieldwork period facilitates specific focus on new

8 STUDY OBJECTIVES Investigate the dynamics of TV-related social media usage > Study provides an in-depth look at SM re TV in September/October 2013 Fieldwork period facilitates specific focus on new shows and premieres of returning shows Probes deeply about specific social media services The study measures all television-related contact points that consumers have during the course of a day with respect to primetime television shows. SPONSOR RESEARCH ASSOCIATE DATA COLLECTION 8

STUDY OVERVIEW > 1,665 respondents representative sample of the online population, ages 15-54.

9 STUDY OVERVIEW > 1,665 respondents representative sample of the online population, ages > Respondents used a mobile app to report any time they saw, heard or communicated something about primetime TV shows over the course of 21 days. Diaries dates: September 16 October 6, 2013* > 78,310 diary entries about 1,596 shows. * Respondents were allowed to voluntarily continue on to October 31st. Data is not part of the main study and not presented here. 9

10 PRESENTATION TO COVER > Social Media s influence on TV viewing > How does Social TV vary by social network? > What is the role of Social TV for new and returning shows? > Who are Super Connectors and how are they different? > Time shifted viewing, device usage and binge viewing 10

11 LET S TALK SOCIAL TV 11

12 SECTION ONE SOCIAL MEDIA S INFLUENCE ON TV VIEWING

13 ANALYTICAL DEFINITIONS DAILY SM REACH In an average day people who >Interact with TV via SM while viewing, or >Interact with TV via SM while not viewing SOCIALLY CONNECTED VIEWING Viewing instances where >People viewed specifically because of something they read or saw on SM, or >People communicated about the show they were viewing via SM. 13

14 1 IN 5 ARE REACHED BY SOCIAL MEDIA 1+ TIMES PER DAY RE PRIMETIME TV DAILY SM REACH In an average day people who >Interact with TV via SM while viewing, or >Interact with TV via SM while not viewing 19.1% Base: Average Weekly Respondents, Average Daily Respondents, Viewing Instances Source: CRE Talking Social TV 2: September October

15 DAILY TV-RELATED SOCIAL MEDIA USAGE SOCIAL TV REACH SKEWS FEMALE, HISPANIC DAILY TV-RELATED SOCIAL MEDIA DEMOGRAPHICS Indexed to Total Sample Male Any Social Media 89 Female Hispanic 133 African American 108 Asian/Pac. Islander 80 Base: Respondents Note: Mobile use of social sites not measured in observational data, but has been covered via questionnaire. Source: CRE Talking Social TV 2: September October

16 DAILY SM REACH: ~ EVENLY SPLIT BETWEEN WHILE VIEWING AND NOT VIEWING AVERAGE DAILY SM REACH 19.1% 10.4% 11.4% All Social Media Social Media While Watching Social Media While Not Watching Base: Average Daily Respondents Source: CRE Talking Social TV 2: September October

17 1-IN-6 VIEWING OCCASIONS INVOLVE SOCIAL MEDIA; ~HALF IS RELATED TO TELEVISION NOTE: Show-Related SM is related to the specific program people were viewing; TV-Related SM is related to another primetime program. No SM Use SM Use While Viewing 83.9% 16.1% 1.0% 7.8% Show-Related SM TV-Related SM Non-TV-Related SM 7.3% Socially Connected Viewing Base: Viewing Instances Source: CRE Talking Social TV 2: September October

18 HISPANICS AND S MOST LIKELY TO ENGAGE IN SOCIAL TV DEMOGRAPHIC DIFFERENCES Indexed to Total SOCIALLY CONNECTED VIEWING Hispanic 10.5% 143 Age % 131 Age % 126 Age % 118 Men White/Other Total African American Women Age Asian/Pac. Islander 4.4% 4.2% 7.5% 7.5% 7.3% 7.2% 7.2% Base: Viewing Instances Source: CRE Talking Social TV 2: September October

19 GENRES MOST INFLUENCED BY SM: SPECIALS, SCI-FI, SPORTS % OF ALL GENRES VIEWED SOCIALLY CONNECTED VIEWING, BY GENRE Children Family 1% Food 2% Documentary Special Interest 2% Special 1% Uncoded 15% Drama 20% Special Sci Fi Sports Movies Reality 11.1% 9.4% 8.4% 8.1% 15.5% Indexed to Total Spanish Channel 2% Comedy 18% Drama Total Children/Family 7.9% 7.3% 6.9% Talk 3% SCI FI 4% Movies 5% Sports 9% Reality 18% Comedy Spanish Channel Doc. / Spec. Int. 6.6% 5.3% 4.8% Food 4.8% 65 Talk 4.2% 57 Base: Viewing Instances Source: CRE Talking Social TV 2: September October

20 SECTION TWO SM USAGE BY SOCIAL NETWORK

21 DAILY TV-RELATED SOCIAL MEDIA USAGE, BY SOCIAL NETWORK AVERAGE DAILY REACH Any Social Media 19.1% Facebook 12.5% Twitter 3.8% Video SM 2.4% Photo SM 1.5% Other SM 3.5% Base: Viewing Instances Source: CRE Talking Social TV 2: September October

22 DAILY TV-RELATED SOCIAL MEDIA USAGE FACEBOOK SKEWS FEMALE, HISPANIC TWITTER SKEWS YOUNGER DAILY TV-RELATED SOCIAL MEDIA DEMOGRAPHICS Indexed to Total Sample Facebook Twitter Male 83 Male 98 Female 115 Female Hispanic 133 Hispanic 100 African American 100 African American 108 Asian/Pac. Islander 80 Asian/Pac. Islander 100 Base: Respondents Note: Mobile use of social sites not measured in observational data, but has been covered via questionnaire. Source: CRE Talking Social TV 2: September October

23 SOCIALLY CONNECTED VIEWING BY SOCIAL NETWORK SOCIALLY CONNECTED VIEWING Any Social Media 7.3% Facebook 3.8% Twitter 1.8% Video SM 0.4% Photo SM 0.3% Other SM 0.8% Base: Viewing Instances Source: CRE Talking Social TV 2: September October

24 PROPORTION OF SM USE WHILE VIEWING RELATED TO TV, BY SOCIAL NETWORK VIEWING INSTANCES INVOLVING SM 16.1% NOTE: Show-Related SM is related to the specific program people were viewing; TV-Related SM is related to another primetime program. 7.8% 11.4% 1.0% 6.8% Non-TV-Related SM TV-Related SM Show-Related SM 7.3% 0.8% 3.8% 3.3% 1.3% 1.8% 0.2% Any Social Media Facebook Twitter % of SM Experiences Connected to Viewing 45% 33% 55% Base: Viewing Instances Source: CRE Talking Social TV 2: September October

25 SECTION THREE PREMIERES OF NEW AND RETURNING SHOWS

26 DISCOVERING NEW SHOWS 26

27 VIEWERS OF NEWLY PREMIERING SHOWS ARE THE MOST SOCIALLY CONNECTED NOTE Returning shows are premiering new episodes in their 2+ season in the Fall of Other Programs include re-runs, syndication, shows not starting their seasons in the Fall, etc. % OF SHOWS VIEWED SOCIALLY CONNECTED VIEWING Indexed to Total New Shows (NET) 10.4% 142 Other Programs (NET) 37% Returning Shows (NET) 43% Sports 9.4% 129 Returning Shows (NET) 7.4% 101 Sports 9% Newly Premiering Shows (NET) 11% Total Other Programs (NET) 7.3% 5.9% Base: Viewing Instances Source: CRE Talking Social TV 2: September October

28 PROMOS ARE THE #1 DRIVER OF DECISIONS TO VIEW NEW SHOWS I saw a commercial/promo on TV for it It's a show I watch regularly The person(s) I'm with wanted to watch the show It just came on the same channel after the last thing I watched It's a show I watch occasionally I was catching up to the current episode/season I flipped channels and came across it I saw a review or TV program talking about the show I saw something about the show on social media Somebody recommended it (face to face or over the phone) 9.0% 12.1% 13.9% 10.2% 4.0% 9.0% 9.0% 10.0% 8.9% 6.1% 8.9% 2.1% 6.8% 3.3% 6.1% 2.7% 21.7% 32.0% New Shows 39.7% 70.3% Base: Viewing Instances Note: Ranked by Total. Source: CRE Talking Social TV 2: September October

29 PROMOS ARE THE #1 DRIVER OF DECISIONS TO VIEW NEW SHOWS I saw a commercial/promo on TV for it It's a show I watch regularly The person(s) I'm with wanted to watch the show It just came on the same channel after the last thing I watched It's a show I watch occasionally I was catching up to the current episode/season I flipped channels and came across it I saw a review or TV program talking about the show I saw something about the show on social media Somebody recommended it (face to face or over the phone) 9.0% 12.1% 13.9% 10.2% 4.0% 9.0% 9.0% 10.0% 8.9% 6.1% 8.9% 2.1% 6.8% 3.3% 6.1% 2.7% 32.0% 21.7% New Shows Returning Shows 39.7% 70.3% Base: Viewing Instances Note: Ranked by Total. Source: CRE Talking Social TV 2: September October

30 Premiere % Viewing DAILY TV-RELATED SM REACH SM PEAKS AT NEW SHOWS PREMIERES AVERAGE REACH FOR NEWLY PREMIERING SHOWS Note: Scale has changed from previous slide N=20 Newly Premiering Shows Note: SM items shown on a different scale. 8% 7% 6% 5% 4% 3% 2% 1% 0% 4.0% 3.5% 3.0% 2.5% 2.0% 1.5% 1.0% 0.5% 0.0% SM Reach Days +/- Premiere Viewership Any SM Facebook Twitter Base: Average Daily Respondents Source: CRE Talking Social TV 2: September October

31 Premiere % Viewing DAILY TV-RELATED SM REACH SM PATTERN CONSISTENT FOR RETURNING SHOWS SM Pattern Consistent for Returning Shows AVERAGE REACH FOR RETURNING SHOWS Note: Scale has changed from previous slide 8% N=20 Returning Shows Note: SM items shown on a different scale. 4.0% 7% 3.5% 6% 3.0% 5% 4% 3% 2% 2.5% 2.0% 1.5% 1.0% SM Reach 1% 0.5% 0% 0.0% Days +/- Premiere Viewership Any SM Facebook Twitter Base: Average Daily Respondents Source: CRE Talking Social TV 2: September October

32 SECTION FOUR SUPER CONNECTORS

33 TV SUPER CONNECTORS % OF RESPONDENTS TV Super Connectors must do any of the following several times a day > Following TV shows on social media, > Following actors/personalities on social media, or > Communicating about TV characters on social media. Non-TV Super Connectors 78% TV Super Connectors 22% Base: Respondents Note: Mobile use of social sites not measured in observational data, but has been covered via questionnaire. Source: CRE Talking Social TV 2: September October

34 WE ALSO MEASURED SPORTS SUPER CONNECTORS Sports Super Connectors must do any of the following several times a day Following sports on social media, or Communicating about sports on social media. Majority of Sports SC s are also TV Super Connectors % OF RESPONDENTS Non-Sports Super Connectors 83% Sports Super Connectors 17% Sports and TV SC 11% Only Sports SC 6% Non-Sports Super Connectors Sports Super Connectors Base: Respondents Note: Mobile use of social sites not measured in observational data, but has been covered via questionnaire. Source: CRE Talking Social TV 2: September October

35 SUPER CONNECTORS TV SC S SKEW FEMALE, SPORTS SC S SKEW MALE; MULTICULTURAL ABOVE AVERAGE FOR BOTH SUPER CONNECTOR DEMOGRAPHICS Indexed to Total Sample TV Super Connectors Sports Super Connectors Male 81 Male 122 Female 117 Female Hispanic 133 Hispanic 120 African American 138 African American 146 Asian/Pac. Islander 100 Asian/Pac. Islander 80 Base: Respondents Note: Mobile use of social sites not measured in observational data, but has been covered via questionnaire. Source: CRE Talking Social TV 2: September October

36 SUPER CONNECTORS ENGAGE IN MORE SM ACTIVITY & MORE OF IT IS RELATED TO TV VIEWING INSTANCES INVOLVING SM NOTE: Show-Related SM is related to the specific program people were viewing; TV-Related SM is related to another primetime program. 16.1% 22.9% 8.0% 23.8% 8.3% 7.8% 1.8% 1.8% 1.0% 13.1% 13.7% Non-TV-Related SM TV-Related SM Show-Related SM 7.3% Total TV Super Connectors Sports Super Connectors % of SM Experiences Connected to Viewing 45% 57% 58% Base: Viewing Instances Source: CRE Talking Social TV 2: September October

SUPER CONNECTOR SOCIAL MEDIA USE WHILE WATCHING TV, BY SOCIAL NETWORK VIEWING INSTANCES INVOLVING FACEBOOK OR TWITTER NOTE Show-Related SM is related to the specific program people were viewing;

37 SUPER CONNECTOR SOCIAL MEDIA USE WHILE WATCHING TV, BY SOCIAL NETWORK VIEWING INSTANCES INVOLVING FACEBOOK OR TWITTER NOTE Show-Related SM is related to the specific program people were viewing; TV-Related SM is related to another primetime program. FACEBOOK TWITTER 16.8% 17.3% 7.2% 7.5% 1.5% 1.4% 11.4% Non-TV-Related SM TV-Related SM Show-Related SM 6.8% 0.8% 8.1% 8.4% 1.3% 1.8% 3.8% Total % of SM Experiences Connected to Viewing 3.3% TV Super Connectors 33% Base: Viewing Instances Source: CRE Talking Social TV 2: September October % 0.2% 6.3% 6.3% 1.8% 0.5% 1.8% 0.7% 4.0% 3.8% Sports Super Connectors Total TV Super Connectors Sports Super Connectors 49% 55% 63% 60% 37

USE OF FACEBOOK AND TWITTER, WHILE WATCHING TOTAL SAMPLE TV SUPERCONNECTORS SPORTS SUPERCONNECTORS Facebook Only 2.7% Both 1.1% Twitter Only 0.7% Facebook Only 5.

38 USE OF FACEBOOK AND TWITTER, WHILE WATCHING TOTAL SAMPLE TV SUPERCONNECTORS SPORTS SUPERCONNECTORS Facebook Only 2.7% Both 1.1% Twitter Only 0.7% Facebook Only 5.0% Both 3.1% Twitter Only 0.9% Both Facebook 3.1% Only 5.7% Both 2.7% Twitter Only 1.0% Base: Viewing Instances Source: CRE Talking Social TV 2: September October

39 SECTION FIVE TIME SHIFTING, DEVICE USAGE, AND BINGE VIEWING

40 TIME SHIFTING MAJORITY OF VIEWING IS LIVE; TO DIGITAL & ON-DEMAND VIEWING SOCIAL MEDIA MOST LINKED HOW VIEWED SOCIALLY CONNECTED VIEWING, BY MODE Some Other Via Channel Way App or Website 2% 1% Via Channel App or Website 11.1% Indexed to Total 152 Via Online Service or App 6% Live or When Aired on Channel (Not Recorded or On-Demand) 70% On-Demand TV Via Online Service or App 7.6% 10.0% Total 7.3% 100 On-Demand TV 3% On a DVR at a Different Time 18% Live or When Aired on Channel (Not Recorded or On-Demand) On a DVR at a Different Time 7.3% 6.3% Base: Viewing Instances Source: CRE Talking Social TV 2: September October

41 SECOND SCREENS MAJORITY OF VIEWING HAPPENS VIA TV HOWEVER, SM INFLUENCE CLOSELY LINKED TO VIEWING ON NON-TRADITIONAL SCREENS Some Other Way 0.2% SCREEN USED TO VIEW SOCIALLY CONNECTED VIEWING, BY SCREENS VIEWED Indexed to Total Phone 0.5% Tablet 21.0% 287 Tablet 0.9% Phone 17.6% 241 Computer 5% TV 94% Computer 10.6% 144 Total 7.3% 100 TV 7.0% 95 Some Other Way 6.9% 95 Base: Viewing Instances Source: CRE Talking Social TV 2: September October

42 EPISODES VIEWED MOST RESPONDENTS VIEW CURRENT EPISODES... BUT BINGE-WATCHING MOST INFLUENCED BY SOCIAL MEDIA EPISODE(S) VIEWED Respondent Reported SOCIALLY CONNECTED VIEWING, BY EPISODE(S) VIEWED Indexed to Total Multiple Episodes 10.7% 146 Unknown (D/K) 3.2% Multiple Episodes 6.5% Current Episode 71% Current Episode Total 7.6% 7.3% Older Episodes 5.6% 76 Older Episode 19% Unknown (D/K) 5.0% 68 Base: Viewing Instances Source: CRE Talking Social TV 2: September October

43 SUMMARY KEY FINDINGS

44 KEY FINDINGS PREVALENCE OF SOCIAL TV Daily social media use during or regarding primetime TV at 19%. > Roughly half of SM use re TV occurs while viewing primetime shows, and half while not viewing. > While viewing, just under half of SM use is about TV, mostly about the show specifically, while the other half is unrelated to TV. > Thus, 7.3% of viewing instances are socially connected. Traditional touch points still more important than SM use about TV. > TV promos drive more viewing than social media, according to self-report. > Promos drive 40% of decisions to view newly premiering shows, vs. 7% for social media. > For premieres of returning shows, only 3% watch because of social media. 44

45 KEY FINDINGS WHERE SOCIAL TV IS STRONGEST Social media usage related to TV skews female, younger and Hispanic. Hispanics & 15-34s most likely to engage in Social TV. > Hispanics stand out as the most engaged with Social TV across multiple metrics with indices of Socially connected viewing highest for: > Specials, Sci Fi & Sports > New shows > Digital & on-demand viewing 45

46 KEY FINDINGS SUPER CONNECTORS TV Super Connectors (22%) more likely female, younger & multicultural. Sports Super Connectors (17%) more likely male, multicultural. Super Connectors are more likely to engage in socially connected viewing Higher levels of socially connected viewing by Super Connectors comes primarily from increased use of Facebook, or Facebook + Twitter. 46

47 THANK YOU!

48 KARTHIK RAO Media Analytics Nielsen

Talking Social TV 2. Ed Keller. Beth Rockwood. SVP, Discovery Communications & Chair, CRE Social Media Committee. CEO Keller Fay Group

Talking Social TV 2. Ed Keller. Beth Rockwood. SVP, Discovery Communications & Chair, CRE Social Media Committee. CEO Keller Fay Group Talking Social TV 2 Beth Rockwood SVP, Discovery Communications & Chair, CRE Social Media Committee Ed Keller CEO Keller Fay Group Study Objectives 1 2 3 Investigate the dynamics of TV-related social media