Gripers, Complainers & Whiners Oh My! How to Deal with Chronically Cranky People! Presented for the American Rental Association
|
|
- Joel Clark
- 5 years ago
- Views:
Transcription
1 Gripers, Complainers & Whiners Oh My! How to Deal with Chronically Cranky People! Presented for the American Rental Association
2 Key #1: Keep Your Eye on the Prize Alice speaks to the Cheshire Cat: Would you tell me, please, which way I ought to go from here? That depends a good deal on where you want to get to, said the Cat. I don t much care where said Alice. Then it doesn t matter which way you go, said the Cat. Lewis Carroll Focus on positive outcomes Words that Work: Please tell me. How does that relate to our problem here? I want to fix this problem now. Here s what I need to know I want to help. What needs to happen to make you happy? Key #2: Know yourself The important thing is this: to be able at any moment to sacrifice what we are for what we could become Charles DuBos Every second: 100 billion neurons fire 200 million synapses cross the hemispheres 7 (+/-2) bits of useable conscious attention Assessment of a stimulus as either good or bad happens within 200 milliseconds. 2
3 What this has to do with you As much as 97% of all our behaviors are automatic & unthinking We are wired to keep on doing what we have always done. Changing any ineffective automatic behavior requires conscious work Action idea: Get yourself a Feedback Buddy Key #3: Know thy Enemy If you want to be successful in life, you often need to get cooperation from other people. And the number-one rule for getting people to do what you want is to get them to like you. Dr. David Lieberman Human commonalities: 1. The number one fear of all people is rejection. 2. The number one need of all people is acceptance. 3. To persuade someone to give you what you are asking for, or do what you are suggesting, manage them in a way that enhances their self-esteem. 4. We are all driven by the need to look good and be right. Gripers, Complainers, Whiners, Know-it-alls, Bullies, Idiots, Steamrollers, Silent Sams, Bozos, etc.or people who are rude, indecisive, flakey, arrogant, pushy, picky, narrow-minded, opinionated, scatterbrained, disorganized, over-sensitive, negative, talk WAY too much, don t listen. Identify one type that drives you crazy: 3
4 Make believe that everyone you meet has a sign around their neck that says, Make me feel important! Mary Kay Ash, President & CEO, Mary Kay Cosmetics Three ways to make people feel GREAT! 1. Smile! 2. Use flying eyebrows (that look you have when you are HAPPY) 3. Listen well! Key #4: Own the Driver s Seat If you keep failing to make it to the finish line, it s seldom the finish line s fault. LLL Psychological Principle at Play: What you name the thing, the thing tends to become! How it works: X happens You interpret X Your interpretation begins to work on you emotionally Your emotions impact how you behave (& communicate) You get results based on how you behave (or communicate) Anytime you think the problem is out there, that thought is the problem. Dr. Stephen R. Covey 4
5 Key #5: Keep Calm in the Storm Thoughts/focus Results YOU Emotions Behaviors/physiology Action idea: Every morning take a 5-7 minute Gratitude Shower 8 damaging trigger thoughts: 1. I can t believe she did that! 2. He s ALWAYS in a bad mood! 3. She NEVER has a nice word to say! 4. I SHOULD get respect! 5. What an idiot! 6. What s the matter with everyone around here? 7. Maybe if I ignore this long enough it will go away. We all have rules about the way the world SHOULD work List 1 of your rules about the way the world should work or how other people should behave: My rule: 5
6 Key #6: Communicate Effectively The level of success that you experience in life, the happiness, joy, love, external rewards and impact that you create are the direct result of how you communicate to yourself and to others. The quality of your life is the quality of your communications. Anthony Robbins The fundamentals of effective communication: 1. Everything communicates. 2. The meaning of any piece of communication lies only in what the receiver takes it to mean, regardless of the sender s intention. Components of Communication Verbal 7% Think: Short, simple, direct Visual 55% Think: Open, pleasant, neutral, relaxed Vocal 38% Think: Please pass the butter Action idea: Post-it notes: Please pass the butter 6
7 Words that DON T work: If you ll just calm down Please be reasonable If you ll just listen to me OK. Just relax There s nothing to be that upset about It s not that bad ANY words with an exasperating, frustrated, annoyed tone. Words that DO work: I understand I m sure I d feel the same way if I was in your place I know this is extremely frustrating I see your problem I m so sorry about this How can I help? How to say no : (LUSO) 1. Listen to the entire request 2. Use an understanding phrase 3. Share your situation 4. Openly discuss options Action idea: Memorize: You have no idea how much I wish I could (give you what you are asking for) How to Disagree: FEEL FELT FOUND I know how you feel. I (others) have felt the same way. Let me show you what I found 7
8 Key #7: You Got to Know When to Fold em How to fire a customer Words that Work: LOCS Listen (to their 9 millionth complaint - patiently) Objective (to help, serve, make a happy customer) Communicate (your inability to satisfy their needs) Suggest (go somewhere else) Mr. Smith, as the (owner, manager, etc) here, I have one objective - and that is to provide the best possible service and products to all of our customers. In other words, we want to make you a very, very happy customer. After repeated tries, I am clear that we are unable to do that for you. Accordingly, I respectfully request that you try several of the other very good rental companies in town who might be able to better serve your needs. Bonus key: If what you are doing isn t working: DO SOMETHING DIFFERENT! Recommended reading: A Guide to Rational Living; Ellis & Harper How to Get Anyone to Do Anything, Dr. David Lieberman Crucial Conversations, Patterson, Grenny, McMillan & Switzler PowerPhrases, Meryl Runion Verbal Judo, Dr. George Thompson 12 Secrets to High Self-Esteem; Linda Larsen 7 Habits of Highly Effective People; Dr. Stephen Covey True Power, Linda Larsen Life Strategies, Dr. Phil McGraw If you would like to see a copy of this handout with the blanks all filled in go to and click on What s New, and then Handouts. Available until 3/30/08 ALSO! Help yourself to over 80 of Linda s articles for use in your newsletters or training sessions. At click on Linda s Articles. 8
Communicating with Tact and Diplomacy. Fred Kniggendorf, Ph.D. President, Gravyloaf, L.L.C.
Communicating with Tact and Diplomacy Fred Kniggendorf, Ph.D. President, Gravyloaf, L.L.C. Overview Communication basics Communicate outside the box Habits Communication tools Negativity Jerks Anger Assertiveness
More informationLearning to Listen.. and Defusing a Hostile Situation. Course Outline
Jim Holler, Jr. Holler Training Chief of Police, Liberty Township Police Department (Retired) (717)752-4219 Email: jimholler@hollertraining.com www.hollertraining.com Learning to Listen.. and Defusing
More informationGREETINGS. When you enter a room, see someone you know or meet someone new, it is polite to greet him or her. To greet someone, you:
GREETINGS When you enter a room, see someone you know or meet someone new, it is polite to greet him or her. To greet someone, you: 1. Smile. 2. Use a friendly voice. 3. Look at the person. 4. Say "Hi"
More informationDEALING WITH DIFFICULT PERSONALITIES Participant Handout
DEALING WITH DIFFICULT PERSONALITIES Participant Handout You will gain an understanding of the most common types of difficult people and what motivates their behaviour, along with tips on dealing with
More informationVAI. Instructions Answer each statement truthfully. Your records may be reviewed to verify the information you provide.
VAI Instructions Answer each statement truthfully. Your records may be reviewed to verify the information you provide. Read each statement carefully and choose the answer that is accurate for you. Do not
More informationINTRODUCTION TO THE NICOLA METHOD
1 Copyright 2014 The Nicola Method. All rights reserved. Except for the use in any review, the reproduction or utilization of this work in whole or in part in any form by any electronic, mechanical or
More informationCoping Skills Seminars
Coping Skills Seminars Challenging Thinking Hout Counselling Services Contents Patterns of Cognitive Distortions (Thinking Errors)... 2 Thought record example one... 4 Thought record example two... 5 Thought
More informationEffective Communication (Dealing with All Communication Styles) Dorene Fick, LCSW Psychological Health-Roanoke Advantage EAP
Effective Communication (Dealing with All Communication Styles) Dorene Fick, LCSW Psychological Health-Roanoke Advantage EAP Keys to Communication Keys to Effective Communication BE TACTFUL Think first
More informationAssertiveness Skills Getting The Balance Right
Getting The Balance Right Designed and facilitated by Will Moore on behalf of Palmerston North City Council Real Spark Limited, 2014 All Rights Reserved Except as provided by the Copyright Act 1994, no
More informationDRAMA SCRIPTS - 3 x 5 minute plays Target audience: 7-11 year olds
ABOUT THIS ACTIVITY These short scripts are quick and easy to put together in time for a peer led performance on Safer Internet Day. The idea is for the older children (e.g. 10-11 year olds)to perform
More information10 rules to ensure people with learning disabilities or on the autism spectrum develop challenging behaviour
Damian Milton and Richard Mills with Simon Jones 10 rules to ensure people with learning disabilities or on the autism spectrum develop challenging behaviour The best way to make children good is to make
More informationTinnitus-Terminator.com 1
Tinnitus-Terminator.com 1 On the following few pages, you will find all materials you should print for the Tinnitus Terminator program. All of the chosen files will help you better organize. Here is a
More informationHere is a short recap of the steps of this program:
2 On the following few pages, you will find all materials you should print for the Tinnitus Terminator program. All of the chosen files will help you better organize. Here is a short recap of the steps
More informationWays to Enhance Positive Thought Patterns Adapted from: Change Your Brain, Change your Life by Daniel G. Amen, MD Written by: Alwlynn Lamp, M.Ed.
Ways to Enhance Positive Thought Patterns Adapted from: Change Your Brain, Change your Life by Daniel G. Amen, MD Written by: Alwlynn Lamp, M.Ed. How to kill the ANTs (Automatic Negative Thoughts) Realize
More informationDVI. Instructions. 3. I control the money in my home and how it is spent. 4. I have used drugs excessively or more than I should.
DVI Instructions You are completing this inventory to give the staff information that will help them understand your situation and needs. The statements are numbered. Each statement must be answered. Read
More informationFIAT Q Interpersonal Relationships Questionnaire
Name (code): FIAT Q Interpersonal Relationships Questionnaire This questionnaire will ask you to respond to a number of statements. You are asked to read each statement carefully, and then think about
More informationSURVEYS FOR REFLECTIVE PRACTICE
SURVEYS FOR REFLECTIVE PRACTICE These surveys are designed to help teachers collect feedback from students about their use of the forty-one elements of effective teaching. The high school student survey
More informationQUEST Boston Peak Performance: The Connection between Productivity and Stress. Friday, April 8 th, :00 PM 3:00 PM
Friday, April 8 th, 2011 1:00 PM 3:00 PM QUEST Boston 2011 Peak Performance: The Connection between Productivity and Stress PRESENTER: Elizabeth Glazer and Joyce Sattovia COMPANY: The Boeing Company This
More informationTools for Identifying and Coping with Feelings/Emotions & Overstimulation
Tools for Identifying and Coping with Feelings/Emotions & Overstimulation Feelings Person I often have a hard time knowing what a body signal is indicating. A nurse introduced me to this tool which ed
More informationLiberty View Elementary. Social Smarts
Liberty View Elementary Social Smarts ` Which Road Do You Choose? Expected Road *CONSEQUENCES* Town of Smilesville Others Feelings YIELD Unexpected Road Others Feelings *CONSEQUENCES* YIELD Grumpy Town
More informationMagical. Happy. music cues Happy productive. You see, in our classroom the Science Guy song had a special message for my students:
Magical Volume 1 Happy 10.27.12 That s the word I d use if someone were to ask me to describe the effect short songs can have on the average classroom. Although, now that I m thinkin about it, we probably
More informationBut that s not completely fair to Josh. He cares about Luna, too. I think about Luna, her branches reaching up to the sky like huge arms in prayer,
Chapter One The thing is, when you re a good kid you know, the mostly straight-a, listen-to-your-parents type of person, and you follow the rules pretty much all the time you don t expect that one day,
More informationTable of Contents. Section 1: Section 2: Physical Strategies. Section 3: Emotional Strategies. Section 4: Cognitive Strategies
Table of Contents Section 1: Introduction...5 Diagram of Framework...7 Assumptions...8 Problem/Strategy Matrix...14 Section 2: Physical Strategies Cooling the Flame...19 Melting Freeze...23 Warning Signs...25
More informationConflicts in the Workplace Quiz
Conflicts in the Workplace Quiz 4334 Quiz - Conflicts in the Workplace Q. In the opening scene, why does Anita get frustrated with Brad? a. He is rude to her in the hallway on the way to their meeting.
More information15 Sure-Fire Tips to Wake Up and Feel Positive Every Day!
2 15 Sure-Fire Tips to Wake Up and Feel Positive Every Day! Folks usually are as happy as they make up their minds to be ~Abraham Lincoln Did you ever wake up wishing that you could just turn over and
More informationPapers of Final Term Exams ENG301- Business Communication Composed By Faheem Saqib
ENG301- Business Communication Composed By Faheem Saqib 4 Papers of Final Term Exams 2010 For more Help Rep At Faheem_saqib2003@yahoo.com 0334-6034849 FINALTERM EXAMINATION Spring 2010 ENG301- Business
More informationPUTTING ME DOWN. Written by. Sam Thomas
PUTTING ME DOWN Written by Sam Thomas Copyright (c) 2012 This screenplay may not be used or reproduced without the express written permission of the author. INT. DAN BEDROOM - MORNING DAN is sleeping in
More informationWhen you purchase a book or script from Scripts for Schools, your purchase price includes:
SAMPLE PAGES THE COMMITTEE Copyright 2011 by Scripts for Schools DUPLICATION AND PERFORMANCE RIGHTS When you purchase a book or script from Scripts for Schools, your purchase price includes: 1. The price
More informationCharacter Education: Grades 3-5. October Respect
Character Education: Grades 3-5 October 2013 Respect 1. Introduction a. If this is your first session, introduce yourself and your family (if your child is in that class). b. If you have taught this class
More informationMoClar. MOMENTS Scarcity Mentality Vs Abundance Mentality. A guide to help you become conscious of the words you use to manifest abundant experiences.
MoClar MOMENTS Scarcity Mentality Vs Abundance Mentality A guide to help you become conscious of the words you use to manifest abundant experiences. Learn to Shift Your Words Your speech reflects your
More informationTheatre of the Mind (Iteration 2) Joyce Ma. April 2006
Theatre of the Mind (Iteration 2) Joyce Ma April 2006 Keywords: 1 Mind Formative Evaluation Theatre of the Mind (Iteration 2) Joyce
More informationPOLITENESS MAXIM OF MAIN CHARACTER IN SECRET FORGIVEN
1. Jurnal Bahasa Lingua Scientia, Vol. 9, No.1, Juni 2017 SNAP TO READ POLITENESS MAXIM OF MAIN CHARACTER IN SECRET FORGIVEN Sang Ayu Isnu Maharani Udayana University isnu.maharani@yahoo.com First received:
More informationHypnothoughts 2016 Scripts
Hypnothoughts 2016 Scripts These are the scripts I referred to in both of my lectures at Hypnothoughts 2016 Save this PDF and use them to benefit your clients. You can find all of my script resources and
More informationCompose yourself: The Emotional Influence of Music
1 Dr Hauke Egermann Director of York Music Psychology Group (YMPG) Music Science and Technology Research Cluster University of York hauke.egermann@york.ac.uk www.mstrcyork.org/ympg Compose yourself: The
More information12 simple tricks and tips to help you relax, de-stress and enjoy the holidays! Kristen Webster
12 simple tricks and tips to help you relax, de-stress and enjoy the holidays! Kristen Webster Happy for the Holidays - Holiday Coloring Book and Relaxation Journal Kristen Webster Color-Happy.com Copyright
More informationThoughts and Emotions
Thoughts and Emotions Session 2 Thoughts & Emotions 1 Overall Plan 1. Hearing and hearing loss 2. Tinnitus 3. Attention, behavior, and emotions 4. Changing your reactions 5. Activities for home Thoughts
More informationKatie Rhodes, Ph.D., LCSW Learn to Feel Better
Katie Rhodes, Ph.D., LCSW Learn to Feel Better www.katierhodes.net Important Points about Tinnitus What happens in Cognitive Behavioral Therapy (CBT) and Neurotherapy How these complimentary approaches
More informationWorking With Pain in Meditation and Daily Life (Week 2 Part 2) A talk by Ines Freedman 09/20/06 - transcribed and lightly edited
Working With Pain in Meditation and Daily Life (Week 2 Part 2) A talk by Ines Freedman 09/20/06 - transcribed and lightly edited [Begin Guided Meditation] So, go ahead and close your eyes and get comfortable.
More informationBrinton & Fujiki Brigham Young University Social Communication Intervention Script for story book, Llama Llama and the Bully Goat.
Brinton & Fujiki Brigham Young University Social Communication Intervention Script for story book, Llama Llama and the Bully Goat. Llama Llama and the Bully Goat by Anna Dewdney, 2013, New York: Viking
More informationThe Eight Hour MBA. Jennifer H. Elder, CPA, CGMA & Peter A. Margaritis, CPA, CGMA. MACPA Seminar September 9,
The Eight Hour MBA Jennifer H. Elder, CPA, CGMA & Peter A. Margaritis, CPA, CGMA MACPA Seminar September 9, 2013 1 www.bizlearning.net Communicating with Customers www.bizlearning.net Know Your Audience
More informationWilliam J. Johnston Middle School 360 Norwich Avenue, Colchester, CT Chris Bennett Principal Jennifer Olsen Assistant Principal
William J. Johnston Middle School 360 Norwich Avenue, Colchester, CT 06415 Chris Bennett Principal Jennifer Olsen Assistant Principal Dear Incoming Eighth Grader and Family, Summer is upon us and we hope
More informationWRITTEN IN THE STARS SYNOPSIS
WRITTEN IN THE STARS SYNOPSIS The play takes place in a donut shop where Ed and Paul meet. While chatting about nothing important, Ed reveals that he s devestated and very confused over a breakup letter
More informationANT THERAPY. Daniel G. Amen, MD. How to Develop Your Own Internal Anteater to Eradicate Automatic Ne ative Thou* hts.
ANT THERAPY How to Develop Your Own Internal Anteater to Eradicate Automatic Ne ative Thou* hts (0)" a (ANTs) Daniel G. Amen, MD Introduction Our overall mind state has a certain tone or flavor based largely
More informationCommunications. Weathering the Storm 1/21/2009. Verbal Communications. Verbal Communications. Verbal Communications
Communications Weathering the Storm With Confidence, Powerful, and Professional Communications Communications Verbal Mental Physical What are some examples of Verbal Grammar and Words The I word I can
More informationWhat does the voice say at the end of the episode? Complete the sentence.
Listening 1 Listen to the episode. Match the names to the descriptions. Kara Mum Martin Howard Max the driver the main character the dog s owner the dog the little brother 2 Listen again and choose the
More informationPERSONAL SERVANT LEADERSHIP POLARITY SCALE
How would you assess yourself as a servant leader? The questions below will help you identify your strengths and weaknesses. It will not only reveal some of the reasons you are having success as a leader,
More informationGive out just the left-hand cards (questions) first of all, and ask students to brainstorm possible responses in their groups.
Dealing with problems and complaints responses card games Instructions for teachers Photocopy one copy of the worksheet per student to take away, plus one copy per group of two to four students to be cut
More informationLESSON 21 Expressing Empathy and Understanding for Others
UNIT 6: SOCIAL SKILLS FOR BULLIES LESSON 21 Expressing Empathy and Understanding for Others OBJECTIVE To help students recognize that when they express empathy and understanding for others, it helps develop
More informationExam Number: 0000 LEVEL TWO PAPER ONE READING AND WRITING. Do not write on the exam paper. Time limit: 50 minutes. Sample Test
Exam Number: 0000 LEVEL TWO PAPER ONE READING AND WRITING Do not write on the exam paper. Time limit: 50 minutes Sample Test Part One Numbers 1 4 Instructions: Match each statement (1 4) with the correct
More informationClearing Emotions After Social Events:
Clearing Emotions After Social Events: When we get anxious socially, we often beat ourselves up about it during and afterwards. During the social event it s likely that old negative emotions stuck in past
More informationLevel 1 & 2 Mini Story Transcripts
Level 1 & 2 Mini Story Transcripts Introduction These are text transcripts for all the Level 1 & 2 Mini-Stories. What about level 3? Well, Level 3 is the advanced level. I want you to focus ONLY on listening
More informationspirit, than he who captures a city.
A temper tantrum or taming my temper Proverbs 16:32 He who is slow to anger is better than the mighty, And he who rules his spirit, than he who captures a city. A man from Michigan had an idea for removing
More informationCHAPTER ONE. of Dr. Scheiner s book. The True Definition.
www.adamscheinermd.com CHAPTER ONE of Dr. Scheiner s book The True Definition of Beauty Facial Cosmetic Treatment s Transformational Role The Science Behind What We Find Beautiful (And What it Means for
More informationlive in me from think by onetimeblind
Running Time: 7 minutes Themes: Authenticity, being real with Jesus Scripture Reference: Jeremiah 29:11-14 Synopsis: Four friends are hanging out, guessing movie quotes and telling jokes. They are relaxed
More informationEmotional Intelligence
Emotional Intelligence QUESTIONNAIRE 1 Emotional Intelligence Response Instructions The following pages include questions designed to assess your level of emotional intelligence. Read each statement and
More informationrskills Progress Monitoring Test 4b
rskills Test 4b, page 1 NAME: DATE: rskills Progress Monitoring Test 4b DIRECTIONS: This is a reading test. Follow the directions for each part of the test, and choose the best answer to each question.
More informationDynamic vs. Stative Verbs. Stative verbs deal with. Emotions, feelings, e.g.: adore
Dynamic vs. Stative Verbs Most verbs are dynamic : they describe an action: E.g. to study, to make I ve been studying for hours I m making a delicious cake. Some verbs are stative : they describe a state
More informationBOOSTER SESSION #1 CLASS OUTLINE
BOOSTER SESSION #1 CLASS OUTLINE I. Welcome and catch up II. Review of the course A. The path that leads to a healthy mood B. Quick Mood Scale C. Activities and your mood D. Thoughts and your mood E. Contact
More informationStand up. Walk around the room. Greet people. Try to learn their names, too.
The science of happiness Smile Smiling is good for your health. And happy people are usually healthy. If you smile at people, they will usually smile back. Stand up. Walk around the room. Greet people.
More informationAUDITION WORKSHOP By Prof. Ken Albers, Milwaukee Repertory Theatre. The two most important elements for the actor in any audition process are:
AUDITION WORKSHOP By Prof. Ken Albers, Milwaukee Repertory Theatre The two most important elements for the actor in any audition process are: 1. the preparation of the audition material 2. the attitude
More informationLEADERSHIP MUST-HAVE SKILLS FOR MANAGERS AND SUPERVISORS
LEADERSHIP MUST-HAVE SKILLS FOR MANAGERS AND SUPERVISORS SUSANNE GADDIS, PHD, CSP, CEO, THE COMMUNICATIONS DOCTOR KEYNOTE SPEAKER * TRAINER * EXECUTIVE COACH * CONSULTANT The doctor s diagnosis is IN:
More information21 DAYS OF KINDNESS. inspired by the guys at KindSpring.org
21 DAYS OF KINDNESS inspired by the guys at KindSpring.org Day 1 Hold the door open for someone Holding the door open for someone is something they just do in old movies, right? Guess again. Holding the
More informationHappy Returns. The Ages and Stages Company. The Ages & Stages project. Website:
Happy Returns The Ages and Stages Company 2013 The Ages & Stages project Website: www.keele.ac.uk/agesandstages jrezzano@newvictheatre.org.uk 2 Happy Returns AS THE AUDIENCE ENTER, THERE IS MUSIC PLAYING
More informationSummary. Session 10. Summary 1. Copyright: R.S. Tyler 2006, The University of Iowa
Summary Session 10 Summary 1 Review Thoughts and Emotions Hearing and Communication Sleep Concentration Summary 2 Thoughts and Emotions Tinnitus is likely the result of increased spontaneous nerve activity
More informationThe Ten Commandments of Creating Good Choral Rehearsals
The Ten Commandments of Creating Good Choral Rehearsals Dr. Betsy Cook Weber Professor and Director of Choral Studies University of Houston Moores School of Music Director, Houston Symphony Chorus Oregon
More information5620 SAM SERVICE AWARE MANAGER AAA GNE Driver Version Guide
5620 SAM SERVICE AWARE MANAGER 8950 AAA GNE Driver Version 1.0.0 Guide 3HE-10614-AAAA-TQZZA March 2016 5620 SAM Legal notice Nokia is a registered trademark of Nokia Corporation. Other products and company
More informationTIPS FOR EFFECTIVE COMMUNICATION. 1. Conversations should be a balanced two-way flow of dialogue.
TIPS FOR EFFECTIVE COMMUNICATION CA Ashish Makhija, FCA, AICWA, LLB. Corporate Lawyer E-mail : amclawfirm@rediffmail.com 1. Conversations should be a balanced two-way flow of dialogue. 2. It s good to
More informationCommunicating with Clients (CPA's are from Mars, Clients are from Venus - How to communicate with a different species!)
Communicating with Clients (CPA's are from Mars, Clients are from Venus - How to communicate with a different species!) Peter A. Margaritis, CPA, CGMA, MAcc 2012 Chesapeake Tax Conference September 20,
More informationJEN KIRKMAN TALKS COMEDY AND GROWING INTO YOURSELF
TELEVISION WOMEN IN FILM - INTERVIEWS JEN KIRKMAN TALKS COMEDY AND GROWING INTO YOURSELF http://inspirer.life/home/2016/08/jen-kirkman-talks-comedy-and-growing-into-yourself/ 1/10 by : CARRIE COUROGEN
More informationAppendix 1: Some of my songs. A portrayal of how music can accompany difficult text. (With YouTube links where possible)
Lewis, G. (2017). Let your secrets sing out : An auto-ethnographic analysis on how music can afford recovery from child abuse. Voices: A World Forum For Music Therapy, 17(2). doi:10.15845/voices.v17i2.859
More informationCopyright Corwin 2017
The Power of Gossip They Said What?! This session shows students how normalized yet destructive gossip can be and how to develop strategies to stop it. By understanding this dynamic and its consequences,
More informationBBC LEARNING ENGLISH 6 Minute English Is aggression useful?
BBC LEARNING ENGLISH 6 Minute English Is aggression useful? NB: This is not a word-for-word transcript Hello and welcome to 6 Minute English. I'm and I'm. Hello. Hello,! I want to know, what sort of things
More informationLiving With Each Energy Type
Living With Each Energy Type Be not another, if you can be yourself. Paracelsus Living with Water Types Their Big Question is Am I or is it safe? Water types are constantly looking for the risk in any
More informationMusic in Therapy for the Mentally Retarded
Ouachita Baptist University Scholarly Commons @ Ouachita Honors Theses Carl Goodson Honors Program 1971 Music in Therapy for the Mentally Retarded Gay Gladden Ouachita Baptist University Follow this and
More informationMISS. Copyright 2004 by R. I. Kotov, S. B. Bellman & D. B. Watson MISS
MISS Please indicate to what extent the following statements apply to you. Use the following scale to record your answers: 1. I am easily influenced by other people s opinions 2. Commercials sometimes
More information-- 2nd free roam
DIK choices will be highlited using red color CHICK choices will be highlited using blue color Josy relationship points will be highlited with brown color Maya relationship points will be highlited with
More informationAll About Me. I.M. Socute
All About Me I.M. Socute Fall 2018 1 My Family o I live with my Mommy (Veronica), Daddy (Matthew), and my brother (Peter). o We also have a dog (Sniffles) and a cat (Spring). o We live in Gainesville.
More informationCooperantics Communication skills
Communication is a 2-way process Communication can be described as a 2-way process of sending and receiving messages, however the messages we send may not have the meaning we intended when they are received.
More informationCAT Topic-wise Solved Papers
CAT Topic-wise Solved Papers Disha Experts Click here if your download doesn"t start automatically CAT Topic-wise Solved Papers Disha Experts CAT Topic-wise Solved Papers Disha Experts The CAT Topic-wise
More informationAlmost Never Occasionally Frequently Very Frequently Almost Always 2. My concentration levels are good.
Predisposition/Temperament This section on Predisposition/Temperament looks at your basic character predisposition, temperament, and internal desire to listen and acquire the patience to do so. It asks
More informationTHE EMPLOYEE ENHANCEMENT NEWSLETTER
THE EMPLOYEE ENHANCEMENT NEWSLETTER Helpful Resources from your Employee Assistance Program MAR 17 March Online Seminar Disrupting Negative Thoughts It s not negative thoughts themselves that are the issue;
More informationJon Blake Martin Chatterton s
Jon Blake lives in Cardiff with his partner and two young children. He qualified as a teacher in 1979. His first story was published in 1984; since then he has earned his living as a writer of books, TV
More information5620 SERVICE AWARE MANAGER. NTP Driver Version Guide
5620 SERVICE AWARE MANAGER NTP Driver Version 1.0.0 Guide 3HE-11234-AAAA-TQZZA September 2016 5620 SAM Legal notice Nokia is a registered trademark of Nokia Corporation. Other products and company names
More informationDIGITAL STORYTELLING: PHOTOSTORY 3 TUTORIAL: CREATE A NEW PROJECT
Photostory Tutorial: Begin a New Project http://millie.furman.edu/mll/tutorials/photostory3/create.htm Page 1 of 1 DIGITAL STORYTELLING: PHOTOSTORY 3 TUTORIAL: CREATE A NEW PROJECT When you double-click
More informationYou Make Me so Angry! or: You are responsible for your emotions, not other people's!
You Make Me so Angry! or: You are responsible for your emotions, not other people's! Have you ever said, "you make me so angry?" Let me see a show of hands! Or, "this piece of music makes me happy!" Anyone?
More informationIntake Forms: NICoE Intrepid Spirit One. Not interested
Intake Forms: NICoE Intrepid Spirit One Name:Click here to enter text. DOB: Click here to enter text. Last four of SSN: Click here to enter text. Do you have any of the following?: Special Duty Clearances:
More informationA Prologue That Story-wise Is Out of Order
A Prologue That Story-wise Is Out of Order It s harder to drive a polar bear into somebody s living room than you d think. You need a living-room window that s big enough to fit a car. You need a car that
More informationForgiveness Session 1: What is Forgiveness?
Forgiveness Session 1: What is Forgiveness? Spirit Pals (Ages 8 through 10) Facilitator s Key: Link Spoken [instructions] Opening Affirmations: Before we begin our Soul Talk, we want to remind you that
More informationTHOMAS-KILMANN CONFLICT MODE QUESTIONNAIRE
THOMAS-KILMANN CONFLICT MODE QUESTIONNAIRE Consider situations in which you find your wishes differing from those of another person. How do you usually respond to such situations? On the following pages
More informationWIFE GOES TO DOCTOR BECAUSE OF HER GROWING CONCERN OVER HER HUSBAND S UNUSUAL BEHAVIOUR.
SCRIPT ONE Intro: This is part one of a three series program which will cover information about dementia. The final session will allow for a talk back session where by listeners can ring in and ask questions
More informationSound UNIT 9. Discussion point
UNIT 9 Sound Discussion point LISTENING Listening for organization Listening to interpret the speaker s attitude VOCABULARY Word + preposition combinations SPEAKING Fielding questions during a presentation
More informationCategory Exemplary Habits Proficient Habits Apprentice Habits Beginning Habits
Name Habits of Mind Date Self-Assessment Rubric Category Exemplary Habits Proficient Habits Apprentice Habits Beginning Habits 1. Persisting I consistently stick to a task and am persistent. I am focused.
More informationCHAPTER 3 PROFESSIONAL SELLING IT S NOT JUST A LOT OF JAZZ LIST MORE SELL MORE
LIST MORE SELL MORE CHAPTER 3 PROFESSIONAL SELLING IT S NOT JUST A LOT OF JAZZ Alex Walker is a part-time real estate agent with a full-time job as a waiter. He had hoped to earn enough in real estate
More informationVerbal De-Escalation Jimmy Dixon Clemson City Police, Chief
Verbal De-Escalation Jimmy Dixon Clemson City Police, Chief How do you know when you are being threatened? You will know it when it happens to you. You will feel it. Trust your instincts!!!! WHAT IS VERBAL
More informationMind Body Connect. Thinking Moves LLC River Falls,WI Creators of:
Mind Body Connect Thinking Moves LLC River Falls,WI 54022 www.thinkingmoves.com Creators of: A special thanks to all our Movers : Amina, Amy, Angel, Anna, Anne, Annie, Blue, Caoline, Darien, Emily, Gryphon,
More informationSURVIVAL TIPS FOR FAMILY GATHERINGS
SURVIVAL TIPS FOR FAMILY GATHERINGS Beth Wilson We all have this idea that every time the family gets together, it is going to be like a Normal Rockwell painting. Everyone will be happy and enjoy each
More informationMusic Enrichment for Children with Typical Development
Music Enrichment for Children with Typical Development Activities submitted by Board-Certified Music Therapist Rachel Rotert Disclaimer The arts are a powerful modality to influence positive change in
More informationHawley's Condensed Chemical Dictionary
Hawley's Condensed Chemical Dictionary Robert A. Lewis Click here if your download doesn"t start automatically Hawley's Condensed Chemical Dictionary Robert A. Lewis Hawley's Condensed Chemical Dictionary
More informationPowerful Tools That Create Positive Outcomes
Bob was an avid fly fisherman and loved fishing the streams of Oregon. I met Bob when he moved into our facility after being diagnosed with Alzheimer s. He had a wonderful relationship with his wife. I
More informationParadoxical Thinking
Paradoxical Thinking How to Profi t from Your Contradictions by Jerry Fletcher and Kelley Olwyer Berrett-Koehler 1997 219 pages Focus Leadership Strategy Sales & Marketing Corporate Finance Human Resources
More information