23 C.U (something arrives)

Transcription

1 Telephone Phrasals Find the phrasal verb that matches the synonym: E.G. P.T = put through = connect 1 P.T (connect) 6 G.O (contact) 11 G.A (start!) 16 T.D (write message) 21 R.B (repeat information) 2 H.O (wait) 7 G.T.T (contact by phone) 12 L.U (find number in directory) 17 C.O (cancel) 22 B.F (advance) 3 H.U (replace receiver) 8 G.B.T (return a call) 13 F.O (Discover) 18 P.O (postpone) 23 C.U (something arrives) 4 C.O (be disconnected) 9 C.B (return a call) 14 S.O (solve) 19 T.U (to be busy) 24 G.T (examine) 5 S.U (talk louder) 10 S.D (talk less fast) 15 L.I (examine) 20 L.F.T (await eagerly) 25 R.T (examine quickly)

2 Answers 1 put through 2 put down 3 hang up 4 cut off 5 speak up 6 pick up 7 get through to 8 get back to 9 call back 10 slow down 11 hold on 12 look up 13 find out 14 sort out 15 look into 16 take down 17 call off 18 put off 19 look forward to 20 get onto 21 tied up 22 Go ahead! 23 go over 24 run through 25 read back

3 Now fill in the missing gaps.!! Careful of verb form 1. Could you me to Mr. Jones, please? 2. After making a phone call, one the phone. 3. He on me in the middle of our conversation! 4. We were speaking and the line went dead. We were. 5. I can t hear you. There s a bad line. Can you? 6. The phone s ringing, Mary. Would you mind it? 7. I m trying to Mr. Jones. Is he at work today? 8. Can I take your number? Mr. Jones will you later. 9. Don t worry. I ll later. 10. You re talking too fast. Could you please? 11. I ll see if he s free. a moment. 12. To find a telephone number you it in a directory. 13. I see your problem. I ll try and what s happened. 14. Leave it to me. I ll it. 15. Leave it to me. I ll it. 16. I ll just get a pen so I can your number. 17. I m afraid, due to the transport strike, we have to the trip. 18. We ve the trip to next Thursday. 19. Bye. See you next week. I meeting you. 20. I ll the Finance Department to see what s happened. 21. Ian said he was to busy to come. He said he was. 22. I m ready for those figures now so! 23. Mary called to say she s the figures and they look fine. 24. Would you mind those numbers again, quickly? 25. Would you mind if I those numbers? Just to check.

4 Telephone Phrasals A: (R= receptionist C= caller) R: 'Hello, Mollet Enterprise. How may I help you?' C: 'Hello,...er, my name's Mr. Jackson. I'd like to speak to Mr.Mollet, please.' R: ' one moment, Mr. Jackson, I'll see if he's free' R: 'Hello Mr.Jackson. I'm afraid Mr. Mollet s at the moment. Would you like to you to his secretary?' C: 'Well, I'd rather speak to Mr.Mollet. In fact, I've been trying to him all week you. It's really rather important.' R: 'I see. Perhaps I can ask him to you later?' C: 'Yes, please do'. R: ' Can I just your number, please?' C: 'Yes, it's O '. R: 'I'm sorry, Mr.Jackson, I didn't catch that. There's a bad line. Would you mind, please, and possibly?' C: 'Sure. That's Could you that back?' R: 'Certainly. That's ' C: 'That's fine.' R: 'May I ask the reason for your call?' C: 'Yes. Could you tell Mr.Mollet that something important has and I'll have to _ next week's meeting. Perhaps we can it to the week after.' R: 'I'm afraid Mr.Mollet's in Italy that week, Mr.Jackson. Could we it instead? Say, to this Friday.' C: 'umm... The thing is, I've a problem with a visa application. I keep the embassy but either we get or they just on me!' R: 'I'll our logistics department. I'm sure they'll be happy to the problem, what's going on, and it for you.' C: 'Thank you... and please, do ask Mr. Mollet to me. Tell him that I meeting him, we need to the accounts before the auditors come'. R: 'Certainly. Bye.'

5 Telephone Phrasals B. (R= receptionist C= caller) R: 'Hello, Mollet Enterprise. How may I help you?' C: 'Hello,...er, my name's Mr. Jackson. I'd like to speak to Mr. Mollet, please.' R: 'Wait one moment, Sir, I'll see if he's free' R: 'Hello Mr. Jackson. 'I'm afraid, Mr. Mollet's busy at the moment. Would you like me to transfer you to his secretary?' C: 'Well, I'd rather speak to Mr. Mollet. I've been trying to contact him all week you see. It's really rather important.' R: 'I see. Perhaps I can ask him to return your call later?' C: 'Yes, please do.' R: ' Can I just write your number, please?' C: 'Yes, it's O '. R: 'I'm sorry, Mr. Jackson, I didn't catch that. There's a bad line. Would you mind talking louder, please, and possibly reducing your speed?' C: 'Sure. That's Could you repeat that, please?' R: 'Certainly. That's ' C: 'That's fine.' R: 'May I ask the reason for your call?' C: 'Yes. Could you tell Mr. Mollet that something important has arrived and I'll have to cancel next week's meeting. Perhaps we can postpone it to the week after.' R: 'I'm afraid Mr. Mollet's in Italy that week, Mr. Jackson. Could we advance it instead? Say, to this Friday.' C: 'umm... The thing is, I've a problem with a visa application. I keep phoning the embassy but either we get disconnected or they just replace the receiver. ' R: 'I'll contact our logistics department. I'm sure they'll be happy to examine the problem, discover what's going on, and find a solution for you.' C: 'Thank you very much...and please, do ask Mr. Mollet to return my call. Tell him that I eagerly await meeting him, we need to examine the accounts before the auditors arrive.' R: 'Certainly, Mr. Jackson. Have a nice day. Bye.'